Hi

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1. 1. Is that a wired or wireless internet connection? 2. 2. Were there any recent changes made on the computer prior to the issue?

Please follow the methods provided below and check if it helps.

Method 1:

a. Click on Network and Sharing Center. b. Click Manage Network Adapter. c. Click on Properties under "wireless network adapter." d. Click on Wireless tab. e. Click "Add" and type SSID. f. Set network authentication to shared. g. Under Network key box, type the WEP key and then click OK. And also follow the steps provided by “BillFill” from the following link and check. http://answers.microsoft.com/en-us/windows/forum/windows_cp-networking/connect-to-a-wirelessnetwork/7521b64c-5924-46ce-9a4b-b4b7e12c16a1 Method 2: Run the network troubleshooter and check.

a) Press the ‘Windows + W’ key on the keyboard. b) Type troubleshooter in the search box and then pressenter. c) Click “Find and fix problems” option from the list appeared in the left side. d) Click network and internet and run thenetwork adapter troubleshooter.

If you are using wired connection, I would suggest you to check the issue in safe mode with networking. Method 3: Step 1: Boot the computer in Safe mode with Networking and check if the issue persists. Follow these steps to start the computer in safe mode.

b) In the ‘Run’ window type ’MSCONFIG’ and click ‘Ok’. e) Click restart. click to select the ‘Hide all Microsoft services’ check box. d) On the General tab. follow these stepsto return the computer to Normal start-up mode. c) On the General tab. and then clickDisable all.more pc settings and then general. a) Press the ‘Windows + R’ key on the keyboard. a) Press the ‘Windows + R’ key on the keyboard. b) In the ‘Run’ windows type ’MSCONFIG’ and click ‘Ok’. Windows Start-up Settings. Follow these steps to start the computer in clean boot. b) Click on settings. . Step 2: If the issue does not persists in safe mode then perform a clean boot to check if any third party application is causing the issue. and then clickRestart. e) On the ‘Services tab’. f) Click OK. d) Click on troubleshoot. as clean boot helps in eliminating software conflicts. d) When you are prompted to restart the computer. and then click OK. c) Scroll down to advanced start-up. selectsafe mode with networking and then press enter. and then click to clear the optionLoad startup items check box. Note: Restart the computer to start in normal mode. click Restart. Note: After performing the troubleshooting steps in clean boot. c) Click the ‘Boot’ tab and uncheck ‘Safe Boot’ option.advanced options. click to select the option ‘Selective start-up’.a) Press the ‘Windows + C’ key on the keyboard. click theNormal Startup option. clickrestart now.

c) Click “Run programs made for previous versions of Windows” option from the list appeared in the left side. b) Type compatibility in the search box and then pressenter. Let us know if it helps! . Follow these steps: a) Press the ‘Windows + W’ key on the keyboard. You can install Windows 7 drivers in compatibility mode if there are no Windows 8 compatible drivers. d) Select the drivers and install.Method 4: Download and Install the latest network adapter drivers from the manufacturer’s website and check.