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Lafayette, IN 47909 (260) 570.5313

Account Executive Manager

Seasoned, tenacious, and dynamic professional, offering substantial years of experience in leveraging business opportunities, stimulating product enhancement, implementing pioneering solutions, and revitalizing underperforming teams. Adept at providing consistent and sustainable gains in overall company growth; with extensive experience in business communications, marketing, public relations, retail, transportation, financial, and sales. Equipped with successful career in providing strategic recommendations to reconstruct corrective action plans. Flexible and decisive in cultivating long-term business relationships with professionals of all levels. CORE COMPETENCIES AND CAREER OVERVIEW Account Management Administer over 33 key accounts, including Purdue University, Franciscan Alliance, Clarion Health, Tippecanoe County, SIA, and other large accounts Provided expert oversight to the development of more than 30 key accounts in the state of Indiana, focusing on Government, Higher Education, and 911 markets Staff Development / Training Directed a newly formed technical support team comprised of 4 database engineers and 8 project managers, covering 35 states Collaborated in facilitating training for Network Operations Group (NOC) on PEPS, ensuring that database engineers received the necessary training on accessing software downloads crucial in the successful migration of operations to upgraded systems Provided project management support to a group of 23 structured cabling engineers throughout United States Mentored engineers on a standardized change order process, driving productivity by 15% Project Analysis and Coordination Led the development and implementation of complex telecommunication projects, which entailed supervising large teams across multiple sites Attained 100% compliance of a licensing project with all requirements at the state and county level within a 1-year timeframe Rendered hands-on supervision to all subcontractor resource allocation and management activities to ensure successful completion of the Los Angeles Unified School District project Managed project installations; allocated resources; supervised vendors; and designed project scope, risk, and budget Program Management Earned Leaders in Excellence Award for contributions in various successful project completions Enhanced delivery speed by 1 week by co-designing and implementing an automated purchasing program for material vendors Effectively functioned as an escalation point and liaison between customers and the Operations, Sales, Product Management, and Project Management departments PROFESSIONAL EXPERIENCE Frontier Communications Lafayette, IN ENTERPRISE ACCOUNT EXECUTIVE 2010Present Career Highlights: Negotiated and sold a million dollar contract with Purdue University for Professional Services; sold, initiated, and executed large OC48 ring Overachieved 100% of sales objective through demonstration of unparalleled sales performance, dedication, and efficiency

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Lafayette, Indiana 47909 (260) 570.5313

Verizon Business Fort Wayne, IN PROGRAM MANAGER / SENIOR STAFF CONSULTANT 20062009 Performed documentation, requesting, and approval of purchase orders and invoice payment for $42M in revenue achieving 127% of quota. Career Highlight: Significantly contributed in enlarging marketing area for structured cabling to include 3 new geographical areas, resulting in 5% increase in revenue in the first year PROGRAM MANAGER, Technical Support Team 20032006 Set and achieved challenging timelines and delegated projects to team leads. Career Highlights: Gained skills and knowledge on a new network assessment tool named as VIOLA, which decreased downtime and installation troubleshooting by 25%. Elevated efficiency by 14% through standardization of a technical scope of work to be utilized Cultivated positive working relationship with the NOC for technical support Assessed Customer Satisfaction Survey to enhance performance, resulting in redevelopment of procedures that increased efficiency by 10% Trimmed down repeated incidences by 10% by monitoring all system outages and trouble tickets in a database SENIOR CORPORATE ACCOUNT MANAGER 19972003 Handled and coordinated all state and federal RFP and RFI responses. Created annual sales plans and forecasts. Career Highlights: Conducted customer needs assessment and customized product features based on technical knowledge of product capabilities and limitations Conceptualized and developed complex technical solutions as well as fostered strategic relationships with Clevel decision makers Maximized revenue by 20% by utilizing solution selling methodologies in evaluating customers critical business issues; subsequently implemented appropriate product and service to meet those needs Demonstrated consistent success in achieving more than 100% of sales objective Successfully sold and implemented the largest remote VPN solution that boosted employees productivity by 20% Marketed and implemented fiber network connecting eight schools in Westfield, Indianapolis EARLIER CAREER NBD Bank West Lafayette, IN BRANCH MANAGER H&R Block Indianapolis, IN ASSISTANT DISTRICT MANAGER EDUCATION AND PROFESSIONAL DEVELOPMENT ADVANCED PROJECT MANAGEMENT George Washington University Alexandria, VA COURSEWORK IN GENERAL BUSINESS Indiana University/Purdue University Indianapolis, IN Project Management Professional Certification Additional Technical Training on Microsoft Word, Excel, and Lotus Notes AFFILIATIONS Project Management Institute Indianapolis, IN Lafayette Chamber of Commerce Board Member, Indiana Juvenile Justice Task Force 2 | Page