An Analysis of Quality of Education and Value for Money in Private Business Schools of Bangladesh: Students‘ Perspective

An Analysis of Quality of Education and Value for Money in Private Business Schools of Bangladesh: Students‘ Perspective

Prepared for: Dr. Muhammad Ziaulhaq Mamun Professor Course Instructor Research Methods (K301)

Prepared by: Group III Ashapurna Das Purba (RQ-15) Rafi Ahmed (ZR-32) Amir Muhammad Rahat Khan (ZR-33) Ahnaf Zabee (ZR-35) Muhammad Sabbir Rashid (ZR-38) Hammad Bin Noor (ZR-49) Mazharul Islam Bin Towhid (ZR-89) BBA 18th Batch

Institute of Business Administration University of Dhaka

30 June, 2012

Letter of Transmittal
30 June, 2012 Dr. Muhammad Ziaulhaq Mamun Professor Institute of Business Administration (IBA) University of Dhaka Dear Sir: Here is the report, which you asked us to submit for the requirement of our undergraduate course- Research Methodology. The main topic of the report is ―An Analysis of Quality of Education and Value for Money in Private Business Schools of Bangladesh: Students‘ Perspective.‖ As per the requirement of the report, it is based both on primary and secondary information. Secondary information was considered only for the purpose of the literature reviews. Surveys were taken of private business school students in Bangladesh, mainly residing in the Dhaka Metropolitan City Area. The survey documents, questionnaires and all other related materials are attached herewith for your kind perusal. We would like to mention that we carried out this entire report under your supervision and that this report has not been formerly presented in IBA to the best of our knowledge. We also pledge that either today or in the future, no part of this report may be reproduced without your express written permission. We sincerely hope that you we were able to fulfil the course requirement successfully through the submission of this report. We have put in our best effort to contribute towards the successful completion of this report. We earnestly hope that you will accept our report and that it will reach your level of expectations. Yours sincerely Ashapurna Das Purba (RQ-15) Amir Muhammad Rahat Khan (ZR-33) Muhammad Sabbir Rashid (ZR-38) Mazharul Islam Bin Towhid (ZR-89) Rafi Ahmed (ZR-32) Ahnaf Zabee (ZR-35) Hammad Bin Noor (ZR-49)

BBA 18th Batch Page | i

Acknowledgement

Carrying out an intensive research on Private Business Schools in Bangladesh and gathering the perspective of their students takes not only the effort of the researchers but also the continuous support and cooperation of the surveyed students. The report was a challenge, but highly rewarding all the same. This report has increased our knowledge considerably and has given us the opportunity to apply what we‘ve studied in the class. It has provided us with a new perspective in regard to ethical practices of insurance companies, a true eye-opener. Firstly, we would like to thank Dr. Muhammad Ziaulhaq Mamun for giving us the opportunity to conduct such a study. We truly enjoyed writing this report because it has given us a chance to undertake thorough research on the quality of education and value for money in Private Business Schools of Bangladesh. Secondly, we would like to express our earnest gratitude to all the survey participants who were kind enough to spare their valuable time to provide their just opinions on the practices and methods adopted by their respective universities. We would like to express our utmost gratitude, again, towards our course instructor, Dr. Muhammad Ziaulhaq Mamun, for his guidance in dealing with the topic issue and for his insight. He guided us throughout the entire duration of our writing and answered all of our queries. He also provided valuable insight in respect to our literature survey and directed us on the relevance of it to our report topic. And finally, we would like to congratulate all of our group members for finishing this report through team effort.

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..................................................................... 12 Quality of Education Measuring Variable .............................................................................................................................................................................................................................................................. 20 Regression Analysis . 5 Methodology ................ 10 Sample Frame ............. 14 Reliability Test .......................... 11 Research Design............. 1 Background ................... 2 Hypotheses .................................................................................................................................. 2 Rationale ................................................................. 4 Scope ................................................................................................................................................................................................................ 14 Confirmatory factor analysis................. 22 Page | iii ......................... 14 Analysis from mean and one sampled T-test ............................................................................................... 4 Limitations ........................................................................................................................................................................................................................................................................... 13 Demographic Variables ..................................................................................................................................... 8 Data Collection ........................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................ 11 Data Analysis ................................. 9 Sample Size Determination.............................................................................................. 4 Literature Review..................................... 12 Independent Variables ..................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................... 1 Broad Objective ..................................................................................................................................................................................................................................................................................................................................... 12 Dependent Variables ...........................Table of Contents Executive Summary ........................................................................................................................................................... 1 Objectives ..................................................... 14 Report Findings and Analysis .................. 10 Questionnaire Development... v Introduction ................... 1 Specific Objectives ..

........................................................................................................................................................................................................................................................................................................................................................................... 28 Appendix B .......... 28 Questionnaire ................ 32 Appendix N ....................................................................................................... 24 Bibliography ................................................................................................Analysis from Independent sample Non-Parametric test....................................................................... 33 Factor Analysis Results..................................................................................... 33 Page | iv ................. 23 Recommendations and Conclusion ......................................................................................................................... 26 Appendix A: ..........................

It took almost a decade to concretize the proposals in terms of a parliamentary act in 1992. A total of 214 students were surveyed. the number of students in the private universities is on the rise. a study of the private business schools to understand the current scenario of the quality of education is very important. By the 1980s.‖ So. While preparing the report. A detailed questionnaire. at the time of liberation in 1971. Due to the current trend of students picking BBA as the most sought after degree. Page | v . ―quality in education is difficult to define and measure. it considered the option of non-state (private universities). Private universities in Bangladesh recorded a phenomenal growth after the enactment of the Private University Act in 1992. Fees from students continue to be the major source of income for private universities.Executive Summary Bangladesh. This report aims at analyzing the quality of education and value for money in private business schools in Bangladesh from the perspective of a student. In the same year. the social demands for higher education increased and they could not be absorbed by the existing public institutions. an extensive literature review was done on this topic from which the research design was conceptualized. Firstly. As a result. the top seven variables which account for the most variance in both the private business schools were found and also all of the variables were grouped into factors via Confirmatory Factor Analysis. was dominated by public sector activities and state initiatives. As of 2012. Through Ranking. was prepared. the government approved the establishment of the first private university in the country. A major attraction to the private universities is the job-oriented courses they offer. Various statistical tools such as simple and stepwise multiple regression. Schools and universities too were public sector institutions. the data was compiled and analyzed. Since the state could not fund the establishment of new institutions. After the survey. one and two sample t-tests and confirmatory factor analysis were used to critically analyze the data. This report tries to illustrate an analysis regarding the satisfaction levels of students in the private business schools. there are 54 private universities in Bangladesh. An adequate definition must include student outcomes. Most educators would also include in the definition the nature of the educational experiences that help to produce thus outcomes—the learning environment. designed to test the satisfaction levels of students of private business schools including 42 variables which measured distinct areas of student sensitivity. the report focused on the students‘ perspective of their universities in order to understand whether they were receiving adequate value for money. According to the World Bank. The demand for educational opportunities seems to have increased dramatically. descriptive statistics. only the students‘ perspective has been taken into account.

Yet.Introduction Background Education in its broadest. customs and values from one generation to another. skills. the main beneficiary is the student community. or academic degrees. diplomas. Page | 1 . general sense is the means through which the aims and habits of a group of people lives on from one generation to the next. Higher education or tertiary education also called post-secondary education is one that follows the completion of a school providing a secondary education. Tertiary education generally results in the receipt of certificates. this growth also has a downside to it. these are sometimes known as tertiary institutions. Undoubtedly. Secondary education is the formal education that occurs during adolescence. society and the nation are the ultimate gainers. Collectively. education is the formal process by which society deliberately transmits its accumulated knowledge. In its narrow. or acts. structured education. Generally. as well as vocational education and training. such as a high school or secondary school. Tertiary education is normally taken to include undergraduate and postgraduate education. the combined effect is a vibrant education sector with a healthy rivalry among the competing institutions. technical sense. it occurs through any experience that has a formative effect on the way one thinks. Since the enactment of the Private Universities Act of 1992. Primary education occurs in schools and is the 5-7 years of formal. little is known about the quality of education provided by such institutions. Although the number of private universities in Bangladesh has risen to 54. Colleges and universities are the main institutions that provide tertiary education. as rapid expansion entails a risk of compromise on quality and expenses. However. The aim of this study would be to find out the perceived quality of education in private universities in Bangladesh against the fees required to complete business education. which gains access to a wider platform of selection with the comparative cost advantage of domestic study over studying abroad. feels. mainly through the emergence of a large number of universities in the private sector. Objectives Broad Objective To find out the quality of education perceived by students in private universities against the monetary compensation paid by them. Bangladesh has seen a tremendous growth in the number of private educational platforms over the recent years. Thus.

Faculty‘s teaching experience determines quality of education 3. Timely completion of registration Page | 2 . Faculty‘s communication skills determines quality of education 5. To find out if cost of education directly correlates to the quality of education 7. Updated course content determines quality of education 4. Presence of good and peaceful learning atmosphere 2. Maintaining strict schedules 2.Specific Objectives 1. To measure the perceived quality of education in business schools 8. Helpful behavior of faculties after graduation  Regarding the Classroom Facilities  Better classroom facilities determine better quality of business education 1. Presence of neat and clean room  Regarding the Academic Calendar  Academic calendar plays a role in quality of education 1. To find out whether better classroom facilities determine better quality of education 3. Presence of air-conditioned rooms 4. Fair treatments to students determines quality of business education 6. Faculty‘s academic background determines quality of education 2. To find out it campus facility determines quality of education 5. Make-up class provisions 3. Presence of automated registration process 4. To find out whether better faculty credentials ensure better quality of education in business schools 2. Presence of spacious rooms 5. To find out if academic calendar plays a role in quality of education 4. Usage of modern teaching aids 3. To find out whether future prospects determine better quality of education Hypotheses  Regarding the Faculty Credentials  Better faculty credentials ensure better quality of education in business schools 1. To find out if having research facility in universities gives better quality of education 6.

Modern campus building 2. Foreign scholarships by the university Page | 3 . Scholarships provided 4. Availability of computer lab facilities  Regarding the Research Facility  Research facility in universities gives better quality of education 1. Availability of dormitory facilities 4. Publication Facilities  Regarding the Cost of Education  Cost of education directly correlates to the quality of education 1. Student‘s pride and sense of belongingness towards the university 5. Existence of campus recruitment 2. Support in faculty‘s research 3. Financial aid for poor students 3. Availability of dining facilities 5. Future prospects in same university 3. Support in student‘s research 2. Faculty‘s availability to help students  Regarding Future Prospects  Future prospects determine better quality of education 1. Existence of research centre 4. Foreign university affiliation 4. Presence of high-speed internet access 7. Nationwide recognition for providing excellent education 2. Availability of transport facility 3. Favorability in job market 4. Availability and presence of extensive library 8. Regarding the Campus Facility  Campus facility determines quality of education 1. High paid graduates in job market 3. Cost of study materials  Regarding Quality of Education  To find out the perceived quality of education 1. Recreation and gym facilities 6. High tuition fees 2. On-campus job facilities 5.

The variables identified in this report can also be further used to create a single and unanimously accepted rating system for private universities in Bangladesh. for the Bachelor of Business Administration in Institute of Business Administration. Limitations   Most of the promising and largely populated private universities are located within Dhaka city. mainly through the emergence of a large number of universities in the private sector. It will also help prospective students analyze how much value for money to expect from different universities. and we will be trying to focus mainly on the undergraduate level students and their various margins of output desired from the university. this growth also has a downside to it. the UGC and the general population to decide whether the disparity in tuition fees among different universities is justified. as rapid expansion entails a risk of compromise on quality and expenses. 2009) This study is. We hope our research will help the UGC better regulate quality of education in private universities by focusing on the problems identified. there is nobody to regulate private universities and to assure the quality of education other than through the weak supervision of the University Grant Commission (UGC). Scope Our research topic is the quality of education provided by the private universities. Ashraf et al. So we will be obtaining data only based on the urban population Due to time constraints. It will help the government. Yet. One of our major focuses will be the satisfaction criteria that are desired and evaluated by the students. as assigned by our respected course instructor Dr. thus. University of Dhaka. As of today. Bangladesh has seen a tremendous growth in the number of private educational platforms over the recent years. Muhammad Ziaulhuq Mamun. an attempt to examine the opinion or satisfaction level of the clientele or consumers (students) regarding the quality and cost of education in the private sector in Bangladesh. (Mohammad A.Rationale This paper has been prepared as a partial requirement for the course ―Research Methods‖. as we might not have the required time to conduct a full scale research Some universities might not provide us with the sufficient amount of information required to conduct the research because of miscommunication and judgmental issues Page | 4  . our research data will be more prone to average values obtained from a select segment of variables. Since that enactment of the Private Universities Act of 1992.

namely. which may hinder the field research process Due to semester breaks in private universities. direct facilities. These factors include teacher quality.    Our resources and capabilities are limited. the number of respondents could be low Literature Review There are a large number of reports and theoretical works on quality from the perspective of quality assurance and quality improvement. 2003) conducted another study in 2003 used 9 factor model to explain the satisfaction of alumni with their education. (Andaleeb. (Andaleeb. method. a very limited amount of empirical work is available on this particular issue in the case of Bangladeshi private higher educational organizations. method and content. In many of them. peer quality. 2003) analyzed seven issues crucial for effectively fostering higher education in Bangladesh. teaching quality. Page | 5 . as we are not highly proficient as researchers and might continue the research with faulty techniques and methods Since the report is based primarily on student‘s perception. facilities and resources. content. However. respondents may provide biased answers which may seem more favorable rather than their actual opinions There are prevailing time and budgetary constraints. peer quality. campus politics. research scholars have identified different views on the issue of quality education and its determining factors. indirect facilities and political climate. the effectiveness of the administration. gender and year of graduation.

(Lamanga. 2002) report on quality assurance in tertiary education in the case of Bangladesh. 1991). For instance. administrative and resource environments. 1993) cited Wolverhampton University as seeking registration under BS 5750 and a number of other universities as taking the TQM path. He discussed several points of debate rather than prescribing any solutions to problems regarding the quality of education associated with the two different platforms. (Dhali. and that this element of action is manifested in an organization‘s work atmosphere and culture. If further and higher education institutions are proceeding to make serious moves towards effective quality Page | 6 . 2007): Quality education in universities will be achieved through changing the method of teaching and learning as well as assessment methods. (Hart & Shoolbred. 1992–2008 (Ashraf. 1992) discussed the need for educational institutions to institute quality policies. Though this is a superficial approach. Other contributions that describe initiatives in this area include (Marchese. (Spanbauer. 2009) (Sabur. (2) it is flexible. and it is appropriate to seek to monitor this quality through appropriate quality assurance processes. Robert Gordons and Wolverhampton. 1996). 1991). In (Lamanga. renewing the curriculum continually. 1999) emphasized techniques related to student evaluation procedures. (Hart & Shoolbred. According to (Aminuzzaman. (5) there must be enhanced working relationships associated with all functions of the organization. and equity. 2002) highlighted three different aspects involved in measuring quality education in private universities in Bangladesh: the quality of teaching and research. updating and upgrading professional knowledge and skills and improving the broader educational. it is relevant to mention that quality management is after all related to how people act. responsiveness to the demands of the labor market. (3) it harnesses the commitment of all staff. Different institutions have started to investigate approaches to quality enhancement (Rowley. but that such a vision is crucial to quality education. 1991) and (Cornesky. Actually. (Aminuzzaman. and (6) requirements can be measured and progress can be demonstrated. which he classifies as either formative or summative. 2004) compared private and public educations on the basis of quality assurance. 1993) seek to emphasize the relationship between quality and culture. South Bank. A paper by the Further Education Unit (1991) offers six criteria for a quality model: (1) it seeks to improve the quality of teaching and learning strategies. including Aston. the real challenge is the enhancement of quality. (Ewell. (4) the learner should be involved. 2007) noted that most departments of universities do not have a long-term national vision. the student/lecturer interface is important in determining quality. & Joarder. he recommended several initiatives that can ultimately ensure a quality education system for the higher learning institutions in the country. Ibrahim.Figure 1: Growth of private universities in Bangladesh.

minimizing one weakens the others. According to them 4 pillars are serving the customer. they need to be aware of how much the culture may have to change. A study by (Alam. general information on HEIs. only a few studies have been done to explore the education quality of private universities. taking advantages of shortcomings of the Private University Act (PAU) 1992. Page | 7 . continuous improvement. With respect to the cost of private university education. and respect for people. All four must be addressed. 2007) explored the role of private universities in human resource development. The findings from this study are valuable in guiding professionals and policy-makers to further formulate effective educational policy in this country. 2003) is right to mention that cost is a foregoing measure or an exchange price or sacrifice made to secure a benefit. private universities in Bangladesh definitely have contribution in human resource development. & Siddiqui. UNESCO and IIEP have conducted a research in 2006. but equal in potential strength. those are selected for this study. The aim of the study is to analyze the effectiveness of private universities in promoting quality higher education in Bangladesh and their contribution to human resource development (HRD) in the country. private universities provide a global flavor to their students. In that study. (Bonaccorsi. Given the circumstances. the cost of education. In fact. Finally he argued that though at a high cost. the entire house of quality will fail. Previous findings have reported mostly results that are based on purely theoretical considerations. Those areas are. means the sacrifice made or price paid by the beneficiaries (students) so that they can achieve the specific objective of learning. personnel. (Lewis & Smith. managing with facts. education production and research and technology production. This study analyzes growth and expansion of the private sector and discusses the financing.assurance. the researchers took into account the indicators among others. many universities have been established that lack essential academic infrastructures. This may be highly uncomfortable for senior management and for the entire workforce of the institution. All are distinct. expenditures. (Kotler. the present study takes the initiative to conduct an empirical investigation based on a new approach that evaluates the quality as well as the cost of education in the private sector of Bangladesh. and regulation of quality control measures. according to Kotler.management and administrative control. In Bangladesh. 2007) in his book University: Strategic Knowledge Creation identified variables in six broad areas to analyze the quality of higher education. Haque. revenues. Some of their facilitiesare of a very high standard. He argued that despite many shortcomings. 1998) in their book total quality in higher education focused four on pillars of Quality. These universities are likely to bring bad name to others who are providing high quality education in the country. Hence. By not addressing one.

tutorship result. more transparent and legitimized. This report pointed out. Strategic Planning for Higher Education in Bangladesh: 2006-2026 (2006) talked about the infrastructure and faculty quality of private universities with other relevant issues. etc. Process Aspect: Teaching quality. This was done by measuring the perceived level of Page | 8 . a large number of private universities are operating in makeshift arrangements in hired accommodation. It says. Methodology The main objective of conducting this research was to analyze the satisfaction level of students of private business schools of Bangladesh. library. 2008. According to Shun-Hsing Study the factors are 1. laboratories. teaching aids and other facilities that are essential for imparting proper education. Ehsan expressed his concern. student structure. curricula.International workshop on the development of measurements for higher education quality assurance in Bangladesh (2007) proposed indicators/measures of higher education quality in Bangladesh. etc. retention rate. The study concluded with 18 important evaluation items and 84 indicators through the Delphi Method. report focused on the infrastructure. research. faculty. In this report UGC recommended that student intake should be merit-based.we cannot expect vibrant academic atmosphere in the private universities. statements of intent. more education facilities should be provided. In his book he tried to explore the status of governance in Public and Private Universities in Bangladesh. In conference report highlighted some key issues. unless campus facilities are upgraded largely. at least 80 percent faculty members should be full time. 2. al. financial donation. establish performance evaluation indicators for higher education. Shun-Hsing et. infrastructure. They have failed to meet the minimum requirements of physical infrastructures. and 3. quality faculty. Moreover. process and output aspect. equity and participation. teaching resources. and development target. full time qualified faculty. UGC prescribed rules must be followed at the faculty selection. Input aspect: Student quality. Output Aspect: School reputation. Every area has some factors or items those are explained by various indicators. Another conference on higher education in the Asia-Pacific Region was organized by UNESCO in Macao held in 25-26 September. institutions and policy. faculty resources. instruction. 2008). In working paper-2. research results. research culture. teaching and service. They divided the areas in input. the workshop proposed some areas with specific parameter. such as. curriculum planning. Some of the areas are. student service. financial resources. Mohammed Ehsan (2008) in his book Higher Education Governance in Bangladesh focused that qualified full time faculty members must be recruited in the private universities. purpose and objective. UGC recently published its Annual Report 2008 (UGC.

satisfaction of the students with the variables identified. We plan on collecting the primary data i. We will select some universities from each stratum and collect data from the students of those universities. The universities are: Table 1: Stratified Sampling of Private Business Schools Category Fees Range (BDT per credit) More than 4000 Universities chosen North South University BRAC University Independent University. medium and low. We selected some variables which in together will indicate the quality of education provided in a private university. The things found in those articles and reports are discussed elaborately in the literature review. We will need sampling for collecting the necessary data from the students. So we have divided the private universities in three different strata according to their tuition fees. The students were also asked to provide their demographic profiles. Our questionnaire will have objective and rating scale based questions about those variables. Data Collection As our research is about the quality of education in private universities of Bangladesh from the students‘ perspective we will need to collect feedback from students of different private universities about their perception. high.e. As the population is unknown we will be using non-probability sampling specifically convenient sampling. Bangladesh American International University of Bangladesh Daffodil International University East West University Northern University Ahsanullah University of Science and Technology Stamford University Bangladesh United International University IBAIS University State University of Bangladesh World University of Bangladesh High Medium 2500 to 4000 Low Less than 2500 Page | 9 . We can get this information from two ways. The secondary data is collected from the existing articles and reports. 1) Primary data 2) Secondary data. We will be measuring the quality of education with respect to the tuition fees per credit. feedback by questionnaire.

The precision level in this research is ±5%. So our sample size is calculated as follows: n = z2pq/do2 => n= 1. where on-the-spot surveys were collected from the customers available at the university premises.652*0. To evaluate the data collection and sampling method.The value of p and q would be taken as 0. For our research.Sample Size Determination We used non-probability sampling specifically convenience and snowball sampling for this research. a stratified sampling method was used. n=Sample size N=Population size z=cut-off value for desired confidence level P=Proportion of customers getting quality education q=1-p do= precision We wanted a confidence level of 90% which of which the corresponding Z value is 1.5*0. we used the following formula n= ( z2pq ) /{do2 + (z2pq/N)} Where. Sample Frame The targets of this study are the students of private business schools of the country. The population size is very large and hence we can assume that z2pq/N would be a negligible value.5/ . however.5 because we wanted equal representation of the population. both narrative or descriptive and inferential methods has been used. The population is heterogeneous in demographics but homogeneous in their needs of banking services. was 214 due to various constraints. To collect data from the required respondents. Therefore. pretesting was conducted with 10 respondents. For data analysis.65. different private business schools across Dhaka city were visited. Some surveys were undertaken using the Internet as well. The private business schools from which data collection was done were: Page | 10 . who were willing to provide responses.052 = 272 The actual number of surveys taken.

Descriptive Statistics: These were used to determine which variables students were most and least satisfied with in their respective universities. The tests used for testing were:    One-sample and two-sample t. Different tests were required to test each of the specific objectives. Questionnaire Development For the purpose of conducting this primary research.           North South University East West University Independent University BRAC University United International University University of Liberal Arts Bangladesh American International University of Bangladesh State University of Bangladesh World University of Bangladesh Daffodil International University Stamford University Bangladesh The selection of the universities has been done based on the strata defined earlier. a standardized questionnaire was developed which includes general (multi-chotomous). where -2 = Strongly Dissatisfied and +2 = Strongly Satisfied) and demographic questions (multichotomous).tests: These tests were used to compare the satisfaction levels of students of various private business schools. Regression analysis: o Multiple regression: This analysis was used in order to assess the extent to which the various factors and variables affecting student satisfaction contributed to the variability in the overall satisfaction. The full questionnaire presented to respondents is included in the Appendix A. A total of 43 variables were identified. for which respondents were asked their relative satisfaction level. respondents were asked to provide their names and contact details. To confirm the validity of the study. Page | 11 . satisfaction item (5-Point Likert Scale. Data Analysis Data analyses were done using a number of statistical tests.

e. Confirmatory Factor Analysis (CFA): This analysis was used to identify the variables which basically measured the same thing. Academic background 2. Air conditioned rooms 10. Help after graduation 7. Neat and clean rooms 12. gender. These 44 satisfaction measuring variables were broadly divided into two categories. Make up class provisions 14. There were a total of 42 independent variables which were measured to test the satisfaction levels of the customers. These are: 1. Transport facility Page | 12 . Automated registration process 15. Timely registration 16. Spacious rooms 11. Teaching experience 3. Peaceful learning atmosphere 8.   Independent variables Dependent variables Independent Variables The independent variables measured the satisfaction level of the students in various areas of the educational system of private business schools. the variables were grouped under their underlying factors and then these factors were compared with the predefined grouping structure of the variables. Modern campus building 17. educational background) of the respondents and their level of satisfaction with the university. Course content 4. source of tuition.  Chi-Square tests: This test was used to determine whether or not any association existed between various demographic factors (i. Maintaining schedule 13. Fair treatment 6. Communication skills 5. Modern teaching aids 9. Based on this analysis. Research Design Quality of Education Measuring Variable A total of 44 satisfaction measuring variables were identified to measure the satisfaction level of the students in various areas of the educational system of private business schools.

Recreation and gym facilities 21. Foreign university affiliation 36.18. Scholarships provided 31. campus facility. Dormitory facilities 19. Extensive library 23. Faculty‘s availability to help students 39. Nationwide recognition 34. Future prospects in same university 41. Publication Facilities 28. Dining/canteen facility 20. Student‘s pride 37. Research center 27. academic calendar. classroom facilities. the cost of education. Support in faculty‘s research 26. quality of education and future prospects regarding the universities. Support in student‘s research 25. Foreign scholarships by the university Dependent Variables Two dependent variables 1) Overall perceived quality of education and 2) Overall value for money was measured. High tuition fees 29. Overall perceived quality of education measured the satisfaction level of the students with the faculty credentials. Financial aid for poor students 30. Cost of study materials 33. Page | 13 . High paid graduates in job market 35. On-campus job facilities 32. research facility. High speed Internet 22. Campus recruitment 40. These two variables were assumed to be the dependent variables because overall satisfaction and value for money is affected by all the independent variables mentioned above. The overall satisfaction level of the students and the value for money that is received is the function of their satisfaction levels regarding the various areas mentioned earlier. Sense of belonging 38. Computer lab facilities 24. Favorability in job market 42.

117. students that the communication skills of their faculties are good in their respective universities. Analysis from mean and one sampled T-test From the one sampled T-test done in SPSS. The following are the variables where respondents were satisfied with the quality:  The educational backgrounds of the faculty are good in your university: with mean value of 1. students think that the educational backgrounds of the faculties are good in their respective universities. -1 = Disagree. We decided that variables with Mean Difference >1 and Lower and Upper Limit both > 1 at 95% confidence level will reflect that the respondents are surely happy with the facilities.  Page | 14 . and hence it can be considered quite reliable. The Alpha value for the survey data of this research was found to be . The detailed tabled data is given in Appendix B. where -2 = Strongly Disagree. +1 = Agree and +2 = Strongly Agree). It is commonly used as a measure of the internal consistency or reliability of a psychometric test score for a sample of examinees.970. Our questions were developed in such a way that Strongly Agree would reflect that the respondents are very satisfied with the given facility. alpha varies from zero to 1. since it is the ratio of two variances.1 being the most reliable. Faculty members of your university have good communication skills: with mean value of 1. We had 5-Point Likert Scale. 0 = Neutral.25. Theoretically.Demographic Variables The demographic variables were required to test if there is any association between the students‘ choice of private business schools and various demographic factors. The demographic variables were   Gender Educational background Source of tuition fees Report Findings and Analysis Reliability Test Cronbach's alpha is a coefficient of reliability.

Make-up classes are taken promptly when required by the faculty in your university: with mean difference of 1. students are content with the rooms being neat and clean in their respective universities.029. The following are the variables where respondents were not satisfied with the quality:  Transport facilities to and from your university is good: with mean value of 0 .300.132. students were not content with the transport facilities to and from their respective universities.355. Page | 15   . students are content with the strict schedules in their respective universities. The university maintains strict schedules and routines: with mean value of 1. there were factors that reflected that the students were not satisfied with the quality.358.229. Variables with Mean value from o to 1 at 95% confidence level will reflect that the respondents are not happy with the facilities. Then again. students were not content with the recreation and gym facilities provided by their respective universities. The class rooms are neat and clean in your university: with mean value of 1.019. students were not content with dormitory facilities provided by their universities. students are content with the make-up class provisions in their respective universities.      The above were concluded as according to our hypothesized variables with Mean Difference >1 and Lower and Upper Limit both > 1 at 95% confidence level reflects that the respondents think that those factors in their respective universities are good and they are surely happy with the facilities. Dormitory facilities provided by your university are good (if any): with mean value of 0 . The rooms are fairly spacious in your university (to fit all the students in one course): with mean value of 1. The registrations are completed timely in your university: with mean difference of 1. The air-conditioning facilities are adequate in your university: with mean value of 1. students think that with the rooms being spacious in their respective universities.239. students think that with the air-conditioning facilities are good in their respective universities. Recreation and gym facilities provided by your university are good (if any): with mean value of 0.159. students are content with the registration process in their respective universities.

54 N 95 83 35 Std. Deviation .836 . You are receiving adequate value for your tuition fees Name of the University 1 2 3 Mean . We were interested to see what the student‘s perception about the overall quality of education was across the three different strata we defined according to the tuition fees. students were not content with the future prospects in their respective universities. Then we tried to see the respondents attitude to the value for money they are getting.21 N 95 83 34 212 Std.980 Page | 16 . Name of the University 1 2 3 Total Mean 1.25 1.051 .29 1.884 .79. broken down to the three strata according to the tuition fees. but the students of universities falling in the ‗high tuition fees‘ category see the quality they receive as lower than the other two and the overall average. broken down into the three strata according to tuition fees.14 1. You will do MBA from the same university you are currently studying: with mean value of 0. It can be noticed that the mean value is quite similar across the different ranges.889 The table shows the mean value of respondents‘ attitude to overall quality of education in their universities.36 .085. The above can be concluded as according to our hypothesized variables with Mean Difference close to 0 and Lower < 1 at 95% confidence level will reflect that the facilities in the respondents‘ respective universities a are not good and thus they are not happy with the facilities. Another fact to note is that the mean of all 42 variables is 0. Deviation 1.78 . which differs from the overall mean of perceived quality.974 .809 .

969 1.812 1.876 1.32 81 . Deviation Mean Total N Std.992 The mean value of perceived value for money is lowest it the high fees category.880 1.25 133 .00 81 .941 1.941 1.919 1.30 213 .25 81 .12 214 .873 1.13 212 . Gender The educational backgrounds of the faculty are good in your university Faculty members of your university have good communication skills The airconditioning facilities are adequate in your university The rooms are fairly spacious in your university (to fit all the students in one course) The class rooms are neat and clean in your university The university maintains strict schedules and routines Make-up classes are taken promptly when required by the faculty in your university The registrations are completed timely in your university Mean Female N Std.44 133 .979 1.876 1. The medium tuition fees range students seem most content with the quality they receive in exchange of the fees they pay.36 214 .19 80 .55 213 .987 1.22 133 .25 214 . But overall satisfaction with value for money is quite low compared to perceived overall quality.24 213 . and it is consistent with the table above.935 1. Deviation Mean Male N Std.877 1.984 1.21 81 .19 133 .940 1.27 133 .21 81 .38 131 . Deviation 1.954 1.09 80 .946 1.897 1.37 133 .994 1. Students of this stratum tend to think they are paying more than they should.23 214 .912 1.36 212 .965 1.960 Page | 17 .856 1.930 1.Total .22 80 .16 132 .

Page | 18 . there is not much variance of attitude to quality of education received among students of English and Bengali medium background. If we look at the following two tables.The table above compares response of males and females to the 7 main factors identified. English medium students rate their universities higher in some factors. female students are less content with the performance of their university compared to their male counterparts. It is interesting to note that the male respondents have rated higher for all the factors except one: scheduling of make-up classes. In each of the other factors. though Bengali medium students have rated slightly higher. but the spread is quite even. But when we see individual factors.

Deviation Mean English Medium N Std.447 .886 .912 1.002 .087 .60 5 .042 .072 .80 5 .00 Bengali Medium English Medium Total 1.000 .13 1.88 67 1.45 67 1.894 1.85 214 1.21 67 .01 142 .447 1.Education Background There are a good number of high paid graduates in job market from your university Research center facilities for the students are good The airconditioning facilities are adequate in your university The faculties in your university are fairly experienced (measured in number of years they have been teaching) You have good computer lab facilities in your university Number of foreign scholarships provided by your university is good Your university provides financial aid for poor students Mean N Std.897 1.80 142 1.211 1.43 214 1.548 .21 N 5 140 67 212 Std. Deviation 1.076 1.40 5 .978 1.945 .67 66 1.950 1.052 Overall quality of business education is good in your university Education Background Mean 2.904 1.08 214 . Deviation .52 141 1.21 1.276 .548 .38 142 1.119 . Deviation Mean Bengali Medium N Std.50 213 1.707 .87 67 .91 142 .833 .00 5 .40 5 .548 .89 211 1.080 .99 140 1.36 214 .52 67 .26 142 .063 .889 Page | 19 . Deviation Mean Total N Std.60 5 .079 1.896 .953 1.42 67 1.91 214 .823 1.20 5 .

938. The researcher's a priori assumption is that each factor (the number and labels of which may be specified a priori) is associated with a specified subset of indicator variables. Table 2: Factors Returned by Factor Analysis Factors Facilities Available Variables Research center facilities for the students Internet access speed Support in faculty‘s research Recreation and gym facilities Dormitory facilities Publication facilities Transport facilities Support in student‘s research Dining/canteen facilities On-campus job facilities Future prospects in same university Faculty‘s communication skills Helpful behavior of faculties after graduation Cost of study materials High paid graduates in job market Nationwide recognition for providing excellent education Maintaining strict schedules Student‘s sense of belongingness towards the university Student‘s pride towards the university Make-up class provisions Favorability in job market Faculty‘s availability to help students Usage of modern teaching aids Presence of air-conditioned rooms Modern campus building Presence of spacious rooms Presence of neat and clean rooms Availability and presence of extensive library Foreign university affiliation Quality of Education according to National Job Market Campus Facilities Page | 20 .Confirmatory factor analysis Confirmatory factor analysis (CFA) seeks to determine if the number of factors and the loadings of measured (indicator) variables on them conform to what is expected on the basis of preestablished theory. (See Appendix D for detailed results). The K-M-O score was 0.416% of the total cumulative variance. Factor Analysis was performed on the data to select grouping of variables under common premise. The result from Principal Axis Factoring and Varimax rotated component matrix with Kaiser Normalisation grouped the 42 variables into seven factors that explained 61.

make-up class provisions. dining/canteen facilities. presence of neat and clean rooms. presence of spacious rooms. Some factors have remained same but their corresponding variables have changed. Campus Facilities. Campus Facilities now includes presence of air-conditioned rooms. Page | 21 . Even Campus Facility got divided among the newly formed variables. faculty‘s availability to help students and usage of modern teaching aids. availability and presence of extensive library. support in student‘s research. maintaining strict schedules. The newly formed 7 factors are Facilities Available. Facilities Available includes research center facilities for the students. nationwide recognition for providing excellent education. helpful behavior of faculties after graduation and cost of study materials. Quality of Education according to National Job Market includes high paid graduates in job market. Foreign Scholarship Facility. Quality of Education according to National Job Market.Faculty Credentials Foreign Scholarship Facility Computer Lab Facilities Cost of Education & Financial Aids Presence of good and peaceful learning atmosphere Faculties are fairly experienced Fair treatments to students by faculties Presence of automated registration process Timely completion of registration Faculty‘s academic background Updated course content Foreign scholarships by the university Existence of campus recruitment Availability of computer lab facilities Scholarships for meritorious students Financial aid for poor students High tuition fees Some of these factors were similar to the previously identified 8 factors but there were many notable differences in the variables identified. publication facilities. support in faculty‘s research. student‘s pride towards the university. internet access speed. favorability in job market. transport facilities. future prospects in same university. The previously identified factor Faculty Credentials got divided among the newly formed 7 factors. faculty‘s communication skills. dormitory facilitie s. Faculty Credentials. foreign university affiliation and presence of good and peaceful learning atmosphere. modern campus building. The Factor Analysis combined the Campus Facility and Research Facility defined previously into a new factor of Facilities Available in the university. Computer Lab Facilities and Cost of Education & Financial Aids. recreation and gym facilities. student‘s sense of belongingness towards the university. on-campus job facilities.

the following variables were chosen respectively for the regression analysis: a) b) c) d) e) Research center facilities for the students High paid graduates in job markets Presence of air-conditioned rooms Faculties are fairly experienced Foreign scholarships by the university Page | 22 .Faculty Credentials has changed to include faculties are fairly experienced. Joarder. the Factor Analysis presented new constructs not found by Mohammad A. and the resultant adjusted r square value came out as 0. R. Cost of Education & Financial Aids includes financial aid for poor students and high tuition fees. In order to run a regression analysis on the 7 key factors. presence of automated registration process. We run a regression analysis taking these variables as the independent variable and the overall quality variable as the dependent one. Foreign Scholarship Facility is formed by the variables foreign scholarships by the university and existence of campus recruitment. Ashraf. timely completion of registration. Yusnidah Ibrahim and Mohd. Computer Lab Facilities includes availability of computer lab facilities and scholarships for meritorious students. fair treatments to students by faculties. we have identified 7 factors as independent and most important for our research hypothesis. So.4%. faculty‘s academic background and updated course content.464. or 46. Regression Analysis Through factor analysis. H. we selected the first variables for all the seven factors. The 7 factors that were selected by the students partaking the survey as most important are a) b) c) d) e) f) g) Facilities available Quality of education according to national job market Campus facilities Faculty credentials Foreign scholarship facilities Computer lab facilities Cost of education and financial aids And for each of these factors. And associated with these 7 factors are 42 variables which independently will affect the overall outcome of the research.

if we consider all the initial 42 variables to be affecting the research findings.4% reliability which means that the remaining 53.651 . So we run an independent sample Kruskal-Wallis test in SPSS and found out the following table :- Page | 23 .694 a Std. we took the 7 most important variables which will in turn affect the factors.534 For regression analysis of factors. We wanted to see if the perceived quality of education is similar or different through the three different strata of universities. Analysis from Independent sample Non-Parametric test We decided to check the overall perceived quality of education of the respondents according to the tier of university they were from. The 46.482 . Error of the Estimate .854 a Std. Error of the Estimate .652 But on the other hand.6% were not reliable as our survey findings were not completely accurate. Regression using the seven important factors as independent variable and overall quality as dependent variable: Model Summary Model R R Square Adjusted R Square 1 . we obtained a result of 46. These strata were defined according to their tuition fees per credit.4% reliability shows that the entire research findings will be affected if there are any changes in these factors.f) Availability of computer lab facilities g) Financial aid for poor students With these 7 factors and their corresponding variables. then the adjusted r square results in a reliability of 65.1% of the research findings.464 . This means that any changes in the variables will be affecting up to 65.1%. So the factors now help us decide where to focus and give much more importance to them.730 . Regression using the 42 variables as independent and overall quality as dependent: Model Summary Model R R Square Adjusted R Square 1 .

It is also said that perception is greater than reality. The most optimistic finding is that students are greatly satisfied with the academic background and communication skills of their teachers. Positive answers were also received in questions regarding efficient routines and schedules. Computer Lab Facilities and Cost of Education & Financial Aids. and can possibly give us an idea of the prevailing scenario.651 when the 42 independent variables were considered). cleanliness and air-conditioning. It has to be accepted that this research did not manage to find all the variables that contribute to overall quality of education (as shown by the regression analysis Adjusted R Square value of 0. Recommendations and Conclusion The students are the main stakeholders of the education system just like the customer is the main driving force in any market. and this report tried to analyze perception of the private business school students of Bangladesh towards their universities.So from the table we can see that we can conclude at the level of significance of 5% that the overall quality of business education was perceived to be same across the three different categories of universities. but an understanding of perceived quality of education has been established. Foreign Scholarship Facility. Faculty Credentials. Quality of Education according to National Job Market. The research has come up with some positive things prevalent among the private business schools. Page | 24 . make-up systems and timely registration processes. The 7 major factors that come into consideration while determining quality of education were identified as Facilities Available. The students are also satisfied with their classrooms in terms of space. Campus Facilities.

Recreation and gym facilities are lacking in the universities. they will face tough competition from universities that provide better education at lesser cost (as perceived by students). the issues highlighted can be a guideline for new and upcoming universities to succeed in the future. but needs to be done over time.    It is noticed that there is a disparity between perceived quality of education and value for money. Students are discontented with this issue. The research only proved this problem and the universities must look into it.most large universities face (and cause) huge traffic jams in their neighborhood. An important issue that came up was the fact that female students are less contented with their universities. but are less satisfied with the value for money they receive. In the future. A possible solution can be creating their own bus service and spreading out of class timings with traffic situation in mind. gym and indoor facilities must at least be provided to students. we suggest the following sections to be looked in to:  Transport facilities to and from the universities is unsatisfactory as of now. Being an overpopulated country. transportation is a big problem for the general people. and students are no exception. they have rated lower. An interesting finding was that students of universities of medium tuition fees (BDT 2500-BDT 4000) are most content in terms of value for money. Most respondents did not see themselves coming back to the same university to do their MBA. Focusing on the other issues at first with this ultimate goal in mind will help the universities reach a high standard where people will want to come to in pursuit of higher education. This is something the top (highest charging) universities should look into. This is probably the most difficult issue to fix. and have higher perceived quality of education.But a number of issues must be addressed by these universities in order for them to provide the best service to their students. On the other hand. and the dissatisfaction shown by respondents confirm it. This matter can be a Page | 25 . From our research findings. Students coming to study in Dhaka from outside face problems in finding dwelling with rising living costs of the capital. This must be in consideration as many universities are making new campus and buildings. This shows a lack of belief in the prospects of higher education in the private universities as perceived by their own students. The universities lack proper dormitory facilities. This suggests education is overpriced (in the case of private business schools). and add to that. They‘ll need to focus on the 4 issues highlighted above to sustain in the future as top varsities. Students generally think that they receive good quality of education. Finding public transportation is a big problem. In almost all the important factors. and though it may be difficult to make space for huge playing fields at the moment. There is not much left to say about the dangers of a generation that lives life without physical activity.

WI: Magnar Publications.. S. (2003). Dhaka: American International University Bangladesh.. (1991). QUALITY EDUCATION MANAGEMENT AT PRIVATE UNIVERSITIES IN BANGLADESH: AN EXPLORATORY STUDY. suggesting there is not much difference in expectation and treatment at the universities. Ibrahim. 18. M. Bibliography Alam. Jurnal Pendidik dan Pendidikan.. Haque. Paris: International Institute for Education Planning. Aminuzzaman. New Directions for. Bonaccorsi. Dhali. Private higher education in Bangladesh.. Y. 22-29.subject of further research on why there is a difference in perception of quality of education and value for money among male and female students. & Siddiqui. Implementing total quality management in Higher Education. T. P. M. (1991). Marketing Management. Rejuvenating the Nation‘s Higher Education System. S. 39–52.. Kotler. Dhaka: Pravati Library. K. If these problems are fixed. Page | 26 . M. (1999). R. Measurement and evaluation in education. Quality Assurance in Education(1). Ashraf. (2003). Dhaka: International University of Business Agriculture and Technology. F. Organizational culture. A. S. Delhi: Pearson Education Inc. And we may hope one day Bangladesh will become an important education hub where students from other countries will come in the search of knowledge. Hart. & Joarder. P. rewards and quality in higher education. 17-32. Assessment and TQM: In search of convergence. S. Not much difference was found when Bengali and English medium students‘ perception was considered separately. S. (2009). University: Strategic Knowledge Creation. C. Overview of quality assurance in the context of Bangladesh. Ewell. over time Bangladeshi private universities will reach a high standard. M. (2007). (1993). (2007). Andaleeb. & Shoolbred. S. (2007). M. Cornesky.

Bangladesh Educational Journal. H. & Farzaha. 1(5). (2011. 30(2). Annual Report 2008. Jurnal Pendidik dan Pendidikan. 136-146. (2008). Ashraf. (n. M.d. A. Quality Assurance in Education. Satisfaction of Student Services in Tertiary Level: Perspective Bangladesh. Pakistan Journal of Social Sciences (PJSS). July). Higher Education in Bangladesh: Status. Das. (2007). Lewis. Z.d.. (2002). Private Higher Education. Reforming University Education in Bangladesh: A Historical View.. Paris: Paris: IIEP-UNESCO. 19(2). M. & Joarder. (1992).Lamanga. Motivation and academic staff in higher education. Varghese. Haque. (2004). (1996). (n. Education Quality of Private Universities in Bangladesh: faculty resources and infrastructure perspective. Dhaka: University Grants Commission. C. & Smith.). Page | 27 . Sabur. N. Spanbauer. (2010). Issues and Prospects. (2011). M. D. Rowley. 6.. Strategic view of the development of Higher Education: Bangladesh AIUB perspective. 3-9. (44). (1998). & Monem. QUALITY AND ACCESSIBILITY. M. UGC. (2004). R. Journal of Research in International Business and Management (ISSN: 2251-0028).. Marchese. Promotion of higher education in Bangladesh: a comparative analysis between public and private universities. QUALITY EDUCATION MANAGEMENT AT PRIVATE UNIVERSITIES IN BANGLADESH: AN EXPLORATORY STUDY. Dhaka University verses private university: A comparative analysis of quality of education offered by the institutions. Rajshahi. Y. Mannan. Naser. Islam. H. M. M. A quality system for education. 4. M. J. Department of Social Work. TQM reaches the academy. (1991). Dhaka: University of Dhaka. Milwaukee: WI: ASQC Quality Press. 11-16. Rajshahi University. European Journal of Social Sciences. (2009). Total quality in higher education. A1 Publication: Dhaka.). Ibrahim. 17–32. A.. Baniaamin. HIGHER EDUCATION IN BANGLADESH: DIVERSITY. T.

. Faculty members of your university have good communication 1 skills. Strongly Disagree 2 2 2 2 3 3 3 3 4 4 4 4 5 5 5 5 Disagree Page | 28 Strongly Agree Neutral Agree .. The faculties in your university are fairly experienced (measured 1 in number of years they have been teaching). A.…………………....…… Date: ……………………… Time…………... University of Dhaka. have undertaken a research on ―Quality of Education and Value for Money in Private Business Schools of Bangladesh: Students’ Perspective‖ for our Research Method course. Please give your agreement regarding the following statements on a scale of 1(Strongly Disagree) to 5(Strongly Agree)......………. The university constantly monitors updating of course content so 1 that they meet global demands.…………………………………………………………………. We would appreciate your cooperation in spending a few minutes in filling this questionnaire. Strongly Disagree Disagree Strongly Agree Neutral Agree 1 2 3 4 The educational backgrounds of the faculty are good in your 1 university..... You may circle your answers. The information provided by you will solely be used for academic purposes.…………………………………………………… Telephone: ………. a group of students from Institute of Business Administration (IBA). We...Appendix A: Questionnaire Survey Questionnaire on Quality of Education and Value for Money in Private Business Schools of Bangladesh: Students’ Perspective Student‘s Name: ……....... Name of the University: ….……..

1 1 13 Make-up classes are taken promptly when required by the faculty 1 in your university. 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 Faculties are helpful towards students after their graduation in the 1 university. 14 The university has a good automated registration process. 11 The class rooms are neat and clean in your university. There is good and peaceful learning atmosphere prevailing in your 1 university. 1 1 10 The rooms are fairly spacious in your university (to fit all the 1 students in one course). 1 Strongly Disagree Disagree Page | 29 Strongly Agree Neutral Agree .5 6 7 8 9 Students are treated fairly by the faculties in your university. 17 Transport facilities to and from your university is good. 12 The university maintains strict schedules and routines. 19 Dining/canteen facilities provided by your university are 1 adequate (if any). 21 Internet access speed is adequate in your university. 18 Dormitory facilities provided by your university are good (if 1 any). The air-conditioning facilities are adequate in your university. 15 The registrations are completed timely in your university. 20 Recreation and gym facilities provided by your university 1 are good (if any). 16 The campus buildings of your university can be considered 1 1 1 1 ―modern‖. There are modern teaching aids available in the university.

Page | 30 . 24 Support in student‘s research by the university is adequate. 35 There is good affiliation with foreign universities. 27 Publication facilities in your university are good. 25 Support in faculty‘s research by the university is fairly good. 29 Your university provides financial aid for poor students. 33 Your university is nationally recognized for providing high quality education. Strongly Disagree Disagree Strongly Agree Neutral Agree 38 Faculty is available to help students in any problem in your 1 2 3 4 5 university. 36 There is pride for your university among its students. 32 Cost of study materials is acceptable in your university. 28 The tuition fees charged by your university are not too high. 34 There are a good number of high paid graduates in job market from your university.22 Library facilities are good in your university. 30 Your 1 1 1 1 1 1 1 1 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 2 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 university provides meritorious students. sufficient scholarships for 1 1 1 1 1 1 1 31 On-campus job facilities are good in your university. 37 There is sense of belongingness towards the university 1 among your fellow students. 26 Research center facilities for the students are good. 23 You have good computer lab facilities in your university.

Gender: ………………………………………………………………………………………… …………………. 43 You are receiving adequate value for your tuition fees.. Source of Tuition Fees: ………………………………………………………. Background (Bangla Medium/English Medium/Madrasa): ……………………………… 3. 2. 41 There is high favorability for graduates from your university 1 in job market.39 Campus recruitment by the employers is held regularly..……. 1 2 2 2 2 2 2 3 3 3 3 3 3 4 4 4 4 4 4 5 5 5 5 5 5 40 You will do MBA from the same university you are 1 currently studying. Page | 31 ... B. 42 Number of foreign scholarships provided by your university 1 is good. 44 Overall quality of business education is good in your 1 1 university. Please fill-up the following with appropriate answers: 1..………………….

239 1.248 1.23 1.37 completed timely in your university 17.000 1.00 1.355 1.000 1.Appendix B One-Sample Test Test Value = 0 t df Sig.132 1.358 1.48 facilities are adequate in your university The rooms are in fairly your spacious university (to fit all the students in one course) The class rooms are 21.117 .300 1.661 212 .177 211 .000 1. (2-tailed) Mean Difference 95% Confidence Interval of the Difference Lower The backgrounds educational of the 20.000 1.000 1.23 1.000 1.746 213 .18 1.808 213 .000 1.37 Upper faculty are good in your university Faculty members of your university have good 17.969 212 .49 18.26 Page | 32 .24 communication skills The air-conditioning 21.025 211 .480 213 .42 neat and clean in your university The university maintains strict routines The registrations are schedules and 21.99 1.11 1.13 1.

000 1. Chi-Square Bartlett's Test of Sphericity df Sig.613 .000 1.592 .676 .Appendix N Factor Analysis Results KMO and Bartlett's Test Kaiser-Meyer-Olkin Measure of Sampling Adequacy.000 1.000 .000 1.299 861 .000 1. .938 5948. Approx.000 1.678 .693 .659 .721 Page | 33 .000 1.690 .000 Communalities Initial Extraction The educational backgrounds of the faculty are good in your university The faculties in your university are fairly experienced (measured in number of years they have been teaching) The university constantly monitors updating of course content so that they meet global demands Faculty members of your university have good communication skills Students are treated fairly by the faculties in your university Faculties are helpful towards students after their graduation in the university There is good and peaceful learning atmosphere prevailing in your university There are modern teaching aids available in the university The air-conditioning facilities are adequate in your university The rooms are fairly spacious in your university (to fit all the students in one course) The class rooms are neat and clean in your university The university maintains strict schedules and routines 1.000 1.000 1.594 .663 .674 .000 1.522 .000 1.

000 1.000 1.594 .000 1.635 .637 .750 .728 .000 1.000 1.000 1.545 .618 .000 1.000 1.Make-up classes are taken promptly when required by the faculty in your university The university has a good automated registration process The registrations are completed timely in your university The campus buildings of your university can be considered ―modern‖ Transport facilities to and from your university is good Dormitory facilities provided by your university are good (if any) Dining/canteen facilities provided by your university are adequate (if any) Recreation and gym facilities provided by your university are good (if any) Internet access speed is adequate in your university Library facilities are good in your university You have good computer lab facilities in your university Support in student‘s research by the university is adequate Support in faculty‘s research by the university is fairly good Research center facilities for the students are good Publication facilities in your university are good The tuition fees charged by your university are not too high Your university provides financial aid for poor students Your university provides sufficient scholarships for meritorious students On-campus job facilities are good in your university Cost of study materials is acceptable in your university Your university is nationally recognized for providing high quality education There are a good number of high paid graduates in job market from your university 1.593 .608 .740 Page | 34 .669 .000 1.000 1.000 1.593 .000 1.631 .000 1.601 .656 .733 .000 1.000 1.000 1.742 .729 .000 1.000 1.000 1.000 1.659 .708 .000 .000 1.610 .667 .

449 65.000 1.675 .98 1.221 15.906 4.73 1.252 30.990 2.773 Page | 35 .613 .047 2.313 1.221 43.416 3.000 1.611 62.489 14.708 .234 9 1.522 56.416 3.564 .372 57.611 62.047 2.224 2.492 65.146 40.000 1.295 1 3.925 4.221 43.400 9.914 60.967 8 1.028 10.914 60.26 1.897 3 3 7 5.15 18.15 6.372 57.000 1.097 2.416 9 .733 60.633 6.268 49.897 15.98 2.357 67.There is good affiliation with foreign universities There is pride for your university among its students There is sense of belongingness towards the university among your fellow students Faculty is available to help students in any problem in your university Campus recruitment by the employers is held regularly You will do MBA from the same university you are currently studying There is high favorability for graduates from your university in job market Number of foreign scholarships provided by your university is good Extraction Method: Principal Component Analysis.67 43.224 2.028 1. 1.492 65.097 2.400 1.538 54.000 .95 1.221 43.416 4.313 6.712 5 2.149 6 4.000 1.682 .906 4.418 49.538 54.925 1.681 .86 1.679 .416 1.489 2.633 6.000 1.651 Compone nt 1 2 3 4 5 6 7 8 Total Variance Explained Initial Eigenvalues Extraction Sums of Rotation Sums of Squared Squared Loadings Loadings Total % of Cumulati Total % of Cumulati Tota % of Cumulati Varianc ve % Varianc ve % l Varianc ve % e e e 18.000 1.268 49.

287 99.873 33 .841 11 .226 20 .479 41 .000 Extraction Method: Principal Component Analysis.438 1.152 40 .831 18 .644 94.914 90.940 35 .202 .326 .270 .333 22 .9 .855 10 .985 71.214 84.722 1.336 29 .760 1.556 1.044 87.284 32 .686 94.181 85.045 19 .710 93.850 27 .189 .848 91.854 73.387 .223 14 .374 99.506 17 .703 15 .356 .137 .260 .384 .400 98.875 2.539 96.359 .921 89.247 .213 .834 1.766 42 .589 95.327 99.063 86.583 1.022 30 .510 1.416 80.618 95.446 36 .720 77.298 .626 28 . Page | 36 .528 96.694 12 .446 1.979 88.121 .411 .480 78.234 100.324 82.378 38 .226 .312 23 .856 91.289 21 .776 92.778 39 .288 .450 98.779 1.119 16 .147 25 .098 .387 81.168 .666 31 .809 75.595 1.496 1.482 97.157 .233 24 .507 97.222 .082 69.928 37 .504 13 .003 26 .621 1.412 34 .

046 .143 -.113 .136 .032 .628 .372 .1 Research center facilities for the students are good Internet access speed is adequate in your university Support in faculty‘s research by the university is fairly good Recreation and gym facilities provided by your university are good (if any) Dormitory facilities provided by your university are good (if any) Publication facilities in your university are good Transport facilities to and from your university is good Support in student‘s research by the university is adequate Dining/canteen facilities provided by your university are adequate (if any) Rotated Component Matrixa Component 2 3 4 .563 .172 5 .613 .170 .424 -.004 .000 .041 7 -.253 .122 .112 .388 .120 .769 .115 .055 .304 .040 .248 .287 .092 Page | 37 .034 .129 .201 .098 .023 .179 .078 .177 .144 .715 .673 .030 .656 .253 .086 .518 .100 .260 .144 .177 -.052 .270 .092 .487 .166 6 -.110 .289 .163 .051 .136 -.660 .269 .195 .062 .111 .

173 .301 .313 .154 .024 .085 .168 .414 .431 .078 .129 .131 .106 .269 .229 .208 .415 .389 .472 .670 .332 .012 .106 Page | 38 .308 .102 .360 .252 .318 .268 .025 .243 .065 .304 .193 .266 -.286 -.410 .240 .280 .094 .650 .On-campus job facilities are good in your university You will do MBA from the same university you are currently studying Faculty members of your university have good communication skills Faculties are helpful towards students after their graduation in the university Cost of study materials is acceptable in your university There are a good number of high paid graduates in job market from your university Your university is nationally recognized for providing high quality education The university maintains strict schedules and routines There is sense of belongingness towards the university among your fellow students There is pride for your university among its students Make-up classes are taken promptly when required by the faculty in your university .049 .691 .058 .429 .358 .106 .110 -.507 .149 .204 .366 .134 .264 .609 .247 .287 .507 .250 .237 .041 .039 .146 .598 .250 .199 .628 .060 .297 .048 .032 .257 .048 .249 .276 .198 .360 .

167 .003 .041 .035 .303 .019 .068 .294 .226 -.144 .403 .466 .425 .433 .043 -.267 .210 .110 .479 .161 .There is high favorability for graduates from your university in job market Faculty is available to help students in any problem in your university There are modern teaching aids available in the university The air-conditioning facilities are adequate in your university The campus buildings of your university can be considered ―modern‖ The rooms are fairly spacious in your university (to fit all the students in one course) The class rooms are neat and clean in your university Library facilities are good in your university There is good affiliation with foreign universities There is good and peaceful learning atmosphere prevailing in your university The faculties in your university are fairly experienced (measured in number of years they have been teaching) .048 .142 -.667 .596 .440 .350 .320 .280 .287 -.731 .158 .371 .281 .307 .444 .102 .148 .207 .077 .475 .131 .076 .658 .220 -.355 .482 .198 .183 .039 -.142 .452 -.232 .032 .354 .316 .075 .450 .066 .752 .278 .034 .159 .168 .249 .006 -.212 .088 Page | 39 .196 .087 .180 .030 .246 .368 .265 .005 .594 .356 .

005 .159 .634 .163 for poor students The tuition fees charged by your .704 .558 .092 .065 .423 .391 .613 -.187 .442 .142 .Students are treated fairly by the faculties .193 .089 .080 .178 .188 .331 .404 .123 registration process The registrations are completed timely in . Rotation Method: Varimax with Kaiser Normalization.250 faculty are good in your university The university constantly monitors updating of course .098 .159 held regularly You have good computer lab facilities .147 in your university The university has a good automated .092 .064 .120 .330 .223 .348 -.150 .403 in your university Your university provides sufficient .279 .320 .100 .150 .169 -.272 .006 university are not too high Extraction Method: Principal Component Analysis.414 .277 .548 -.062 .058 .109 .281 .116 .133 -.502 .185 your university The educational backgrounds of the .047 by your university is good Campus recruitment by the employers is .261 .486 .628 .216 .693 Page | 40 .097 .498 . .704 .125 .234 .333 .000 .356 .192 .005 .182 .066 .146 -.037 .380 .129 content so that they meet global demands Number of foreign scholarships provided .274 .017 .070 scholarships for meritorious students Your university provides financial aid .

Rotation converged in 12 iterations.555 .098 -.278 .198 .139 -.239 .583 -.595 .024 .751 5 -.005 6 -.543 .475 .067 -.053 .554 .079 .108 .452 -.216 .302 .919 7 .459 .189 -.108 .a. Rotation Method: Varimax with Kaiser Normalization.500 -.084 -.229 -.323 .530 .305 3 -.249 Page | 41 .562 . Component Transformation Matrix Component 1 2 3 4 5 1 .318 -.383 .089 .444 7 -. 6 .220 4 .035 .512 .143 -.723 -.256 .242 .399 .274 2 .149 Extraction Method: Principal Component Analysis.239 .154 .

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