The Position: Deploy available Emirates resources to best advantage in order to satisfy passenger and operational requirements arising

during each duty period. Ensure that service suppliers are fully briefed regarding EK requirements and that they deliver them in a timely and efficient manner so that the service handling proceeds smoothly and Emirates passenger's expectations are met or exceeded. Control expenditure on food, beverages & other consumables in order to minimise waste and unnecessary costs while still meeting the needs of EK passengers. Identify any potential areas of development with product delivery and address this with the Airport Services Manager. Respond to queries and complaints in an efficient and timely manner in order to restore passenger confidence. Ensure the expeditious and accurate completion of all reports & statistical data including passenger trends, meal wastage, recording of inwards goods & confirmation of invoices. Ensure completion of daily/weekly stock control. Undertake various administrative functions and other duties as directed from time to time by the Airport Services Manager or senior station official on duty. Ensure Lounge Agents are well motivated, groomed and able to perform their tasks in an efficient and professional manner to ensure a high level of customer service. In conjunction with the ASM, develop relationships with potential Airlines who may want to utilise the EK lounge for their passengers outside of EK operational flight hours. In conjunction with the catering supplier conduct menu presentations and implement new or adjusted menu. Salary & Benefits:We offer our employee's competitive remuneration packages, attractive travel benefits, and career development supported by multi-million dollar training facilities in Dubai, and e-Learning programmes for those seeking a long-term future in the Company. Skills Experience and Qualifications: - 'O' Level or equivalent. - Minimum 5 years experience in Airline Customer Service (preferably with airport experience) with at least two years experience as a Senior Airport Services Agent with proven supervisory skills. - Should have a working knowledge of Departure Control Systems (DCS) - Knowledge of Microsoft Word and Excel - Must have completed relevant professional training courses, and basic courses in passenger & ground operations, basic reservations & ticketing - A keen interest in the hospitality industry an advantage

- An understanding of local legal requirements in respect of food handling & hygiene - Fluency in spoken and written English. - Must have the right to work and live in South Africa. - The company will not provide or assist with obtaining work permits. Company Profile Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$11.2 billion and over 40, 000 employees (and growing rapidly towards 50, 000 over the next 3 years). The Group comprises of Dnata, the successful Airport Services and Travel Industry division, and Emirates, the Group�s rapidly expanding and award-winning international Airline. Within the Group there are a diverse range of businesses offering a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website. Currently Emirates Airline flies to over 100 destinations across 6 continents, and with aircraft orders worth over Emirates currently operates a modern fleet of 120 wide-bodied aircraft and it has orders worth over US$ 58 billion for 170 more of the latest aircraft, including 8 Boeing 777 freighters. Recognized constantly as an industry leader in terms of innovation, Emirates is continually developing and enhancing its services and products to best serve its customers from around the globe. Emirates also manage its own aircraft base and line maintenance requirements, supporting its Boeing and Airbus aircraft within some of the world's best engineering facilities. The Group also comprises of an internationally recognized cargo division, a fullfledged destination management, hotels and leisure division, an information technology division, a medical facility employing doctors, dentists, and nurses and in addition, has its own aviation college offering undergraduate and technical qualifications. These are all supported by an extensive range of corporate services and commercial departments. If you wish to find out more about career opportunities and how to become part of our future growth and success, then please click the link below and visit our dedicated careers website www.emiratesgroupcareers.com to apply online. Keep Discovering