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Midterm Study Guide MGT 3003 Fall 2013 – Mrs.

Rigsbee Chapters 1, 2, 3, 4, 5, 6, 13, 14 Learning Objectives Term definitions, concepts, application Chapter 1 Communication  Why communication is important to your career and company  Characteristics of effective communication  Employer expectations regarding communication  Audience centered approach  Etiquette Communication models  The basic communication model (in text)  The social communications model  Business communications 1 vs 2 Ethical communication  Distinction between ethical dilemmas & ethical lapses Culture & its influence  Difference between culture and cultural context  Key aspects of cultural diversity  Advice for improving intercultural communication  Speaking with multilingual audiences Effective use of technology Chapter 2 – Team Communication Effective Team Communication  Advantages & disadvantages of teams  Effective teams – characteristics Collaboration  Guidelines  Technologies that help (group ware, shareware, intranets, extranets, cloud computing)  Social network technologies  Constructive vs. destructive feedback Productive meetings  Determining necessity  Planning tasks  Steps for conducting  Minutes Technologies supporting  Virtual meetings, telepresence, virtual whiteboards etc  Advantages & issues Listening skills  Content, critical, empathetic & active (& when to use)

 The listening process  Barriers to effective listening Non-verbal communications  Types of signals  Examples Business Etiquette  Workplace advice  Social setting advice  On-line Tips for improving phone calls Chapter 3 – Planning Business Messages Three Step Writing process Planning - Analysis  Purpose  Audience Profile  Gathering data  Uncovering audience needs  Providing required information Planning - Medium Selection  Oral  Written Visual  Electronic  Factors to consider when selecting Planning – Organizing  Why beneficial  Topic (defining & methods to do so)  Scope  Direct vs. indirect approach & when to choose  Sequence of ideas & building an outline  Storytelling & value of using it Chapter 4 - Writing Business Messages How to be sensitive to audience needs  ‘You’ attitude  Standards of Etiquette  Emphasizing positive  Barrier-free language How to build strong relationships with audience  Credibility & how to build & maintain  Protecting company image  How to achieve a tone that is conversational but business like  Value of plain language  Active & passive voice How to chose ‘correct’ and ‘effective’ words

 Balancing abstract & concrete – example  Powerful words – strong & precise – examples  Buzzwords & jargon Four types of sentences  Simple  Compound  Complex  Compound-complex  Less vs. more empathetic Paragraphs  Elements, their use & recognition o Topic sentence o Supporting sentence o Transitions & elements  Ways to develop o Illustrate o Compare & contrast o Cause and effect o Classification o Problem & solution Technology supporting  style sheets, style sets, templates, themes,  boilerplates, file mail & merge, endnotes, footnotes, indexes, table of contents Chapter 5 – Completing Business Messages Evaluating 1st Draft  Value of evaluation  Evaluating own work  Evaluating work of others Techniques to improve readability  When to use lists & bullet points  Headings & subheadings  Short paragraphs  Vary sentence length Editing for clarity  Break up long sentences  No hedging statements  Parallelism  No dangling modifiers  No long noun sequences  No camouflaged verbs  Clear sentence structure  Remove awkward references Edit for conciseness  Delete unnecessary words  Shorten long words/phrases

 Eliminate redundancies  Remove IT is/There are starts Using editing symbols – what they are/how used How to design for readability – 4 principles of effective design Six factors to consider when using multimedia Proofreading  Importance of doing  Six tips for successful proofreading Four issues to consider when distributing Chapter 6 – Messages for Electronic Media Identify media used for electronic messages Which ones used for brief messages? Identify the nine compositional modes (writing approaches) Social networks, UGC, & Community Q&A sites  What they are & how used by businesses  Six strategies for their effective use E-mail  Evolving role of e-mail & business  How to adapt 3 step writing process to e-mail  e-mail signatures  Tips for effective e-mail messages IM  Business benefit of  Risks and benefits  How to apply 3 step process to IM  Tips for effective IM Blogs  Elements of good blogs  Business applications of blogging  How to adapt the 3 step process to blogging  Tips for effective blogging  Microblogging Podcasts  Business applications  How to adapt the 3 step process to podcasts  Podcast channel Chapter 13 – Careers & Résumés 8 steps to finding ideal opportunity in today’s job market Career web-sites 3 Step Process for writing résumés  Planning résumés o tips for planning o fallacies & facts about résumés o chronological, functional, combination o addressing areas of concern

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Writing résumés o Tasks involved o List major sections of traditional résumés & explain purpose Completing o Steps (revise, produce, proofread, distribute) o Issues to watch for o Six common formats

Chapter 14 – Applying for Jobs & Interviewing Résumé Submission  Application letter/cover letter o Characteristics of a good letter o Structure  Points for opening paragraph  build interest in middle - discussing requirements  Points for closing paragraph  Following-up  Etiquette Interview Process  Typical sequence  Major Types of Interviews o Structured vs. unstructured o Panel & group interviews o Behavioral, situational, working & stress interviews o Interview media  What employers looking for in interview  Pre-employment tests & Background checks  How to prepare for a job interview o Learning about organization o Typical employer questions o Developing your own questions o Your interview style o Professional image o Arriving at interview  The interview process (warm-up Qs, Q&A stage, Close)  Discussing salary  Interview notes Post-interview  Thank you  Inquiries  Time extensions  Letter of acceptance  Letter declining  Resignation letters