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PRESENTATION

SKILL COMPETENCIES MATRIX


for Malaysia ICT Industry

June 1, 2010

INTRODUCTION
This study of the Skill Competencies Matrix for

the Malaysia ICT Industry is an initiative


undertaken by MDeC to establish a common Terms of Reference for knowledge workers, employers in the ICT sector, institutes of higher learning, and

government planners.

Bridging the supply and demand imbalance Years of supply demand imbalance fuel intense competition for talent and increase pressure on competitiveness
Spent huge $$$ to study imbalance Implemented Have no multiple solutions common to stop the gap language Lacked a central meeting point platform

supply
Universities

demand
Industries

Linking industry and university Industry look for essential job functions and required experience while academia speak about skills and knowledge learnt The SECRET is to link between the Skills Competency and Job Functions supply Universities demand Industries

Document the linkage in a matrix and make it as a Terms of Reference

Adopting a structured approach


Adopt a structured approach to classify the job types and industry Mirror a hierarchical system of classification used in the living organism study - taxonomy Critical to define the most logical principle of classification to group the jobs
Living Organism Level 1 Order Level 2 Level 3 Level 4 Family Genus Species Skills Matrix Industry Value Chain Function Skills

Scope of project
High

MSC
Job Value

(ICT Focus)

Non MSC
(ICT Related)

Low Non ICT


Job Type

ICT

Before we get to the Skills


Competencies Matrix, lets review the target users of the

classification.

Working Professionals 3 Students

1 Employers

Terms of Reference
5 4

Government Planners

University Administrators

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Working Professionals Standardize job descriptions


Identify core and elective skills

1 Employers

3 Have better understanding of job fit Students

Use to recommend training needs Terms of Reference Know range of salary for specific job roles

Government Planners

Use for work appraisal and compensation scheme

University Administrators

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Working Professionals

1 3 Employers Students Understand job expectation and job fit/match


Calibrate salary expectation

Terms of Reference

Better knowledge of market rate and skills expectation Less dissatisfaction on overpay and underpay

Government Planners

University Administrators

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Working Professionals Pursue education with clearer 2


understanding of job expectation

1 Assist to select right courses or Employers subjects and relevant projects focus
Aware of the skills competency levels required Know the range of salary and expectation Use to 5chart career path

3 Students

Terms of Reference

Government Planners

University Administrators

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Understand precisely the industry wants and Working 2 what requirement Professionals

3 Define the fundamental body of knowledge required Employers Students


for job groupings Objectively introduce projects and assignments to develop the required skills

Be more objective when developing curriculum for 1 entry level jobs

Terms of Reference

Government Planners

University Administrators

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Working Better understanding Development requirements 2 of Talent and Training Needs of the Industry Professionals

1 Focus on differentiating factors Employers

Improve ROI of Training and Development plans

3 Students

Improve quality of data collection and measurement

Enable focus on high-value jobs and skills expectation

Terms of Reference

Government Planners

University Administrators

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I know you are keen to get to the Skills Competencies

Matrix, but lets us share the


key findings in the process of classification.

Sharing the key findings


Level Level 1 Level 2 Classification By Industry By Cluster Findings

1 4 17 114 432

ICT Industry

Job Clusters Job Groups


Job Types Job Titles

Level 3
Level 4 Level 5

By Value Chain
By Function By Naming

Normal MSC Malaysia Industry Cluster - CMM, SSO & INT but in Skills Competency Matrix, a new cluster (SDD) was classified and added
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MSC Malaysia Skills Competency Matrix


ICT Industry CMM SDD INT SSO

Creative Multimedia
Creative Content Pre-Production

System Design & Development


Architectural Design IC Design

Information Technology
Software Development Database Management Technical Support IT Consultancy IT Sales & Marketing

Shared Services & Outsourcing


Contact Centre Human Resources Finance & Accounting

Creative Content Production


Creative Content Post-Production

System Design Software Engineering

Creative Content Management

IT Management
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Level

Classification By Industry (ICT Industry MSC focus) By Industry Cluster (MSC Malaysia Cluster)

Matrix

Level 1

ICT Industry MSC Malaysia

Level 2

CMM

SDD

INT

SSO

Level 3

By Job Grouping (Job Value Chain) By Function (Job Types) By Naming (Job Titles) 27 Job Types 112 Job Titles

Level 4

25 Job Types

42 Job Types 20 Job Types


Job Titles

Level 5

64 Job Titles 180 Job Titles 76

Special Study

By Entry Level (Job Titles)

Total of 432 job titles studied across the 4 clusters, 239 job titles (55%) are suitable for entry level

75 Job Titles

47 Job Titles

71 Job Titles 46 Job Titles

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Content of Skills Competency Matrix


1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Industry Cluster Job Type Job Code Job Description Job Grouping Education Level Similar Job Titles Experience Level Certification Level Salary Range Technical Skills Soft Skills Competency Expectation Entry Level

14 vital information captured in each Matrix Challenge was to dissect the job value chain and identify the skills requirements and competency expectations
Lack of industry consistency, scale of operation and pace of technology usage are critical elements dictating the content of matrix

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Now, lets take a look at the

Skills Competencies Matrix

An example of a skills competency matrix

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Industry Cluster in which this job title falls under

Job Code assigned to this job title

Most common Job Title used for this job function

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6
Academic qualification preferred by employers

5
Job Grouping within this industry cluster

4
Description of Job Function

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Job level & industry experience applicable for this job type

Other job titles used for the same job function

Industry certification & salary range


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10
Description of technical skills associated to this job function

11 Skills in
darker shade are required skills

12 Skills in
lighter shade are elective skills

13
Level of core soft skills preferred by employers

14 Description
of competency expectation

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Herere the next steps on the

Skills Competencies Matrix

NEXT STEPS
Completed a first generation matrix expect to release the matrix by end of June 2010 Thank you to industry players and academicians for helping in building the matrix

It is an evolving document a good start and hope able to achieve its objectives

Thank you for your time. Please contact us for further information.
DELTAKNOT INTERNATIONAL www.deltaknot.com
Chin Min Ming minming@deltaknot.com Tel: 03 5122 2266 Fax: 03 5122 2277