An Investigation into Consumer Attitudes and Perception towards Self-Medication in Pakistan in light of the Cultural Dimension of Uncertainty

Avoidance

Submitted by Khawaja Saleem Ahmed (1058138) Fatima Haider (1058117) Yousuf Zahid (1058156) Asma Zuberi (1058108)

For the course Research Project EMBA 66 (6)

Submitted to Faryal Salman on Thursday, February 14, 2013 Faculty of Management Sciences, SZABIST

Shaheed Zulfikar Ali Bhutto Institute of Science & Technology (SZABIST) – Karachi

Table of Contents
Acknowledgement ........................................................................................................................................ 4 Abstract ......................................................................................................................................................... 5 1. INTRODUCTION ................................................................................................................................ 6 1.1 Background of the Study............................................................................................................... 6

1.2 Problem Statement .............................................................................................................................. 7 1.3 Research Gap ...................................................................................................................................... 8 1.4 Research Objectives ............................................................................................................................ 9 1.5 Research Questions ........................................................................................................................... 10 1.6 Theoretical Framework ..................................................................................................................... 11 1.7 Significance and Scope of the Study................................................................................................. 12 1.8 Limitations of the Study.................................................................................................................... 13 2. LITERATURE REVIEW ................................................................................................................... 14 2.1 Self-Medication: Definition .............................................................................................................. 14 2.2 Self-Medication: Spread and Frequency ........................................................................................... 14 2.3 Self-Medication: Reasons and Ailments Treated.............................................................................. 15 2.4 Self-Medication: Consumer Behavior .............................................................................................. 15 2.5 Self-Medication: Effect of Population Spread, Income and Literacy ............................................... 16 2.6 Self-Medication: Perception of Risk ................................................................................................. 17 2.7 The National Cultural Dimensions of Hofstede ................................................................................ 18 2.8 Pakistan: The Cultural Dimension of Uncertainty Avoidance .......................................................... 19 2.9 Hofstede: Criticism ........................................................................................................................... 20 3. RESEARCH METHODOLOGY ........................................................................................................ 21 3.1 Research Design................................................................................................................................ 21 3.1.1 Qualitative Research .................................................................................................................. 21 3.1.1.1 Focus Group ........................................................................................................................... 21 3.1.2 Quantitative Research ................................................................................................................ 23 3.1.2.1 Desk Research ......................................................................................................................... 23 3.1.2.2 Survey and Questionnaire Design........................................................................................... 23

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3.2 Sampling Procedure and Design ....................................................................................................... 25 3.2.1 Sampling Frame ......................................................................................................................... 25 3.2.2 Sampling Size and Selection ...................................................................................................... 25 3.3 Field Work for the Survey ................................................................................................................ 27 3.4 Research Hypothesis ......................................................................................................................... 28 4. DATA ANALYSIS ............................................................................................................................. 29 4.1 Reliability Analysis ........................................................................................................................... 29 4.2 Instrument Validity ........................................................................................................................... 31 4.3 Demographics ................................................................................................................................... 32 4.3.1 Frequency Tables ....................................................................................................................... 32 4.3.2 Bar Charts .................................................................................................................................. 35 4.4 Behavioral Analysis .......................................................................................................................... 39 4.5 Confirmatory Factor Analysis........................................................................................................... 41 4.6 Pearson’s Correlation Matrix ............................................................................................................ 45 4.7 Hypothesis Testing............................................................................................................................ 46 5. CONCLUSION AND RECOMMENDATIONS .................................................................................... 49 5.1 Conclusion ........................................................................................................................................ 49 5.2 Recommendations ............................................................................................................................. 51 AREAS OF FURTHER STUDY ................................................................................................................ 52 BIBLIOGRAPHY ....................................................................................................................................... 53 APPENDIX ................................................................................................................................................. 57 a. b. Focus Group Guide ......................................................................................................................... 57 Survey Questionnaire ...................................................................................................................... 61

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Special thanks are conveyed to Mr. Faryal Salman for providing guidance throughout the semester and especially on the continuous improvement of data collection and its compilation.Acknowledgement The authors of the study express a sincere gratitude to Ms. Asad Subzwari for taking out time and assisting the authors during coding and data entry of the survey on the software of SPSS 17 and PASW Statistics 18. A profound appreciation also goes out to all our classmates who had been instrumental in extending support in their respective organizations for collection of data through the survey questionnaire. 4 .

Analysis of data obtained from specially designed questionnaire had been fed into statistical software to acquire descriptive statistics together with confirmatory factor loading and correlation matrix analysis. cost of medicine being too high or unavailability of time to wait at a doctor’s clinic.Abstract The purpose of the research study is to investigate the perception and attitudes of consumers towards self-medication in light of Hofstede’s cultural dimension of uncertainty avoidance. Studies in Pakistan have been undertaken on self-medication but not in juxtaposition with any cultural dimension. Additionally. 5 . Future researches on different cultural dimensions of Hofstede vis-à-vis selfmedication and for other risk-taking and risk-averse behavior can be conducted in light of this research. The study had been conducted in Karachi and a sample size of 200 had been utilized for the purpose. the consumer may engage into self-medication based upon good past experience or group influence.g. The empirical findings showed that the consumers are risk averse but will be willing to practice self-medication based upon the specific situation they may face in life or due to operational variables which they may be exposed to at any given time e.

1. The authors of the study have attempted to narrow the focus on the apparent risk-taking behavior of people in the act of self-medication. This is where perceptions of people come into interplay. swimming at the seaside without knowing how to swim.1 Background of the Study The people of Pakistan have been observed to take risks. 6 . talking on the cell phone while driving. Regardless of the reasons. it is a human behavior which requires to be studied in order to determine the factors which play a role in developing perception and attitudes among people. in every walk of life. Self-medication is not only common in Pakistan but all over the world as well and it is practiced due to a large number of reasons. consider the people who take risks while riding motorcycles without helmets. knowingly and unknowingly. The list of such activities in which an apparent risk-taking behavior is observed is endless but then risk is a subjective term and what is considered to be a risk for one person may not be so for another. Without contemplating on the reasons as to why people have developed such attitudes. reasons which encourage people to avoid consulting the physician. violating traffic signals on the red light. INTRODUCTION 1. The authors in light of their everyday observation have seen countless people take a risk while undertaking a specific action. procrastinating at workplace despite being aware of work deadlines and visiting public places during times of public unrest and turmoil. making an expensive lease-based investment but without a plan of how future payments will be made. providing children at home with computer and internet facilities and then not keeping a check and control over their activities. These actions arise from an attitude that the people have created due to a wide range of reasons. attempting to cheat in exams.

the act of self-medication as per common knowledge and based upon general scientific evidence is a risk-taking behavior.1. This contradiction is the essence of the problem because on one hand. indulge in treatment of ailments through self-medication without seeking professional advice from doctors.com). 7 . the people of Pakistan have been found as risk-averse and with a considerably high uncertainty avoidance index.2 Problem Statement According to the cultural dimension of uncertainty avoidance put forth by Hofstede (geerthofstede. Pakistanis refrain from taking risks and on the other. On the contrary.

a) Has the society’s risking-taking attribute changed and evolved over the years? b) Is the society still risk-averse and had the original research missed out key aspects which had failed to show the larger picture? c) Do other cultural dimensions of Hofstede influence or have started to influence the uncertainty avoidance index of Pakistanis? d) Is it just a perception or a fact that self-medication is dominantly practiced amongst the educated people? e) Is the consumer behavior of self-medication influenced by personality characteristics of an individual and by formal/informal reference groups? The research being undertaken will eventually benefit to understand and identify the hidden reasons of this specific consumer behavior and bring to light possible other aspects besides Hofstede’s theory when it comes to declaring the Pakistani society as high on uncertainty avoidance. 1984).1. 8 . had established the basis of the society as high on uncertainty avoidance but the authors intend to conduct a study because of some apparent gaps that have been identified in the research.3 Research Gap The research conducted in Pakistan almost thirty years ago (Hofstede & Bond.

the study will also assist in the determination and analysis of reasons behind this act in contrast with the cultural dimension of uncertainty avoidance. 9 .1.4 Research Objectives The primary objective of the study is to learn how consumers develop perceptions and form an attitude towards the act of self-medication and whether consumers take this risk willingly or unknowingly. At the same time.

why do the people in Pakistan practice selfmedication? c) Which attributes contribute in forming an attitude towards the specific consumer behavior of self-medication? d) If and whether socio-economic factors play a role in motivating people to practice self-medication? 10 .1.5 Research Questions The core research questions arising as a result from the research objectives and the research gap are: a) How do the people in Pakistan perceive risk when it comes to management of health matters? b) Despite being a risk-averse nation.

Figure 1.6 Theoretical Framework The practice of self-medicating students has reached a significantly high percentage despite the fact that the majority of students understand that self-medication practice is incorrect (Zafar et al. This postulation has been clarified in the theoretical framework which incorporates the research hypothesis in light of the uncertainty avoidance index and the different variables. This means that people take a risk even after knowing the fact that it is a risk. The theoretical framework 11 ..1. 2008).

specific units have been considered and which constitute of male and female adults hailing from different income groups and belonging to different age segments. These units are students and working individuals both in terms of profession. Findings of the study will possibly pave the way for managerial implications in terms of identifying ways and means of implementing stringent pharmacy regulations. In order to conduct the research. 12 . Subsequently. tactical measures by all concerned stake holders will ensure that a larger strategy is formulated which also incorporates the aspect of imparting awareness on self-medication towards the people.1.7 Significance and Scope of the Study The research study strives to identify reasons by means of which consumers develop an inclination towards risk-averse or risk-taking behavior in the practice of self-medication based upon the perceptions that are developed leading to attitude formation. stabilizing the cost of medicines and sustaining the quality of health care otherwise a strong probability exists that consumers will continue to jeopardize individual and family health care through self-medication practices.

this dimension also has not been taken into consideration.1. 13 . Other factors that have not been considered in the study include elements of religion and locus of control by means of which people govern their lives in Pakistan.8 Limitations of the Study The study is restricted to the research of consumer behavior on self-medication only with a focus on Karachi that represents the major urban areas of Pakistan. additional in-depth research is required which may bring to light hidden variables that act as trigger points when it comes to understanding consumer behavior and the cultural dimensions of Pakistan. Personalities also play a role and which motivates a person to develop an attitude and behave in a particular manner. The drawn sample size is however not sufficient as it may not represent the total population of the city and the other principle urban hubs of the country. An element of bias may also exist in the replies received by the respondents due to individual perception and attitude towards the personal subject of health care. The other cultural dimensions of Hofstede besides uncertainty avoidance have not been considered and which may establish an-interplay among all the dimensions in order to analyze consumer perception and attitude. Based upon the lines of the study undertaken.

by purchasing and consuming medicines without consulting an authorized doctor is called self-medication (Montastruc et al. 2006). consuming in-stock medicines at home or workplace and exchanging. just a few undertakings have come to light which elucidate the spread of self-medication but which have nonetheless confirmed a high rate of 51% spread in the country (Haider & Thaver. LITERATURE REVIEW 2. 1995). Self-medication has been recognized at the highest level as well and the World Health Organization has pronounced the act as one where a person. 1997) whereas Nepal has a prevalence rate of 59% (Shankar et al. using old prescriptions to acquire medicines. 2004) Self-medication as an act is spread all over the world and has considerably high rates of occurrence.1 Self-Medication: Definition The act treating an ailment either for diagnosis or prescription. 1998).. 1997) The methods of self-medication are several and include purchase of drugs without a doctor’s prescription..2. Self-medication is a widespread international occurrence and it has been around since ages because human beings have a natural disposition to reduce and eradicate health related issues with some medicine (Baig. family members and colleagues (Filho et al. 2004). up to 92% in Kuwait (Abahussain et al. In Pakistan. however.. 2.... 2005). India has 31% (Deshpande & Tiwari.. sharing and recommending drugs with friends.2 Self-Medication: Spread and Frequency The impulsive use of medicines based upon self-conceived notions and through influencing references has been a matter of all-round concern (Filho et al. during sickness will choose and consume a drug for self-treatment (WHO. 2012). 14 . The developing countries have an even higher rate (Shankar et al. 2002). 2002). up to 68% in European countries (Bretagne et al.

2007).. Ailments for which the students practiced self-medication included headaches (72.7%).1%) and the perception itself of the petty nature of the problem (48. the respondents consumed medicines for relief and which fell into the category of painkillers (88. it is assumed that non-medical students do not engage in the practice of selfmedication in comparison with medical students due to the possession of limited knowledge of medicines but the research findings proved otherwise. fever relieving medicines (65. Traditionally. anti-allergics (44.4%). Accordingly.3%). 15 .2%). fever (55. 2.1%) and antibiotics (35. 2007). 2006). most notable among which were the past experience of respondents with similar health indications (50.6%) or/and consumed from available medicines stored at home (64.2.1%).5%). These drugs had been mostly purchased from pharmacies (64.4%) or acquired from class mates and friends (9. In contrast. It had also been reported in the study that more than one-third (43.4 Self-Medication: Consumer Behavior Self-medication is practiced by students in all academic disciplines and its commonness is more or less equal among medical and non-medical students (Zafar et al.. it was discovered that up to 76% students have engaged in the act of self-medication (Zafar et al.3 Self-Medication: Reasons and Ailments Treated In a research that had been undertaken among Karachi-based university students.2%) and common cold (65. The study disclosed a number of reasons based upon which students self-medicate.3%) students who had approached a physician had later modified the dosage of the prescribed medicine on their own accord. another research shows an exceptionally higher rate of self-medication among medical students and professionals (James et al.3%).

2006). 2012).2% in terms of presence of contemporary medicines at home with urban household leading within the percentage (Hussain et al.5 Self-Medication: Effect of Population Spread.6%) earning a monthly income of above Rs.000 self-medicated more than those (57. 2012).2%) with a monthly income of less than Rs.. 16 . 2. Income and Literacy Self-medication in Pakistan is practiced more in the urban as compared to rural areas and that its prevalence ratio goes up with the gradual increase in literacy levels (Baig. 2011). Another study presented interesting facts which proved the common knowledge that illiterate people abide by basic rules more than literate people. Henry et al.. The households in urban and rural areas together constitute 64..000 per month.A study that had been carried out on women and specifically mothers in Pakistan brought to light that positive past experience (61. 10. The results of the study revealed that literate people have a greater tendency to selfmedicate in comparison with illiterates (Klemenc-Ketis et al. despite being educated remain ignorant of possible problems that may arise through self-medication. rules that govern specific situations in life. 2010.3%) with drugs had been the primary reason for selfmedication (Haider & Thaver. Results from a research puts skilled labor over unskilled labor (by 21%) when it comes to practicing self-medication (Baig. 10. 1995) Such consumer attitudes are developed through perception that is reinforced by gaining good experience through repeated acts of selfmedication but it is negative in outlook and identifies that people. The research also showed that respondents (76.

. According to the Australian Council for Safety and Quality in Health Care. 2006). 45% nonetheless continued the practice of self-medication (Buke et al. 2002) and that there is a risk of underestimating the impact of this behavior on the incidence of adverse drug events which include drug-drug interactions.4% of the respondents were aware of the risks to health through self-medication.6 Self-Medication: Perception of Risk A research study discovered that in Pakistan. 2005).... 17 .2.. The study shows that the risk and hazard perception of the students towards self-medication is considered as inconsequential (Mumtaz et al. A similar result had also come to light in a research carried out in Turkey where it was found out. 2003). Within the research it had been noted that 87. 2009). 2008). poisoning and the development of antibiotic resistant strains of pathogens (Ellis. a very low proportion of university students consult a physician for ailments and that the reason for not consulting a doctor includes a number of factors besides the issue of cost of treatment. the specific consumer behavior of borrowing and sharing of medicines prescribed by physicians is recognized as a risk factor by the health and medical field stakeholders exclusively in medication errors which subsequently result in adverse drug events (Runciman et al. This specific patient behavior negatively affects the quality use of medicine (Bolton et al. The respondents had accepted the fact that selfmedication is harmful and this shows the aspect of absence of knowledge. it was discovered that the frequency of self-medication had been as high as 76 percent (Zafar et al. In another study conducted at two medical and two non-medical universities. that despite majority of the students (89%) understood the reason of consulting a doctor before consuming antibiotics.

In a study conducted in United States of America. the factors which encourage a person to indulge in self-medication are still not clear and the risks arising from this practice continue to bring forth serious dangers to health (Baig. There is a definite influence of cultural dimensions on the behavior of a person at the time of an illness and upon the subsequent consumption of drugs (Deschepper et al. The scrutiny of differences in culture is carried out by a number of different models and from which the most-well renowned is Hofstede’s National Cultural Dimensions. 2002). and the socioeconomic ranks together with the capacity of a person to comprehend and act on a doctor’s advice which depends upon cultural beliefs on the broad subject of health (Shaw et al. Based upon moderating variables such as education. nosebleeds and hallucinations by taking decisions based upon culturally-informed experiences (Schoenberg and Drew. 1984)..2.7 The National Cultural Dimensions of Hofstede Despite being common in all segments of society. it was found that African-Americans consume medicines for symptoms like headaches.. Hofstede defines culture as “the collective programming of the mind that distinguishes the members of one human group from another” (Hofstede & Bond. 1984). 2008). 2012). The awareness of health and its management in contemporary times by ordinary people is a result of the difference between culture and language. the following of people of each other will increase the possibilities of perceiving the social environment and sharing of a subjective culture all from the same or a similar window (Hofstede & Bond. 2008). 18 .

all kinds of drugs are available at a chemist without prescription.. observe punctuality as a norm and individual motivation is driven by security” (geert-hofstede. it is interesting to note that the findings on uncertainty avoidance index are amidst terrorist attacks. uncertain or unstructured situations.2. ambiguous or unstructured situations. With a score of 70. However.com). unknown. On the other hand.8 Pakistan: The Cultural Dimension of Uncertainty Avoidance Hofstede has labeled the people of Pakistan as risk averse in the cultural dimension of uncertainty avoidance (geert-hofstede. From the study. 2011). the people in Pakistan possess an emotional need for rules even if these rules do not seem to work (geert-hofstede. on the uncertainty avoidance index. resist innovation at times. 19 . and calls for more research into this phenomenon (Shah & Amjad.com). rules and regulations exist in Pakistan to govern the functioning of a pharmacy but in Karachi alone. This fact proves Hofstede’s point but the medicines at these pharmacies are being sold because there are customers who will purchase them. the people of Pakistan feel threatened by unknown. are intolerant of unorthodox behavior and ideas. political instability and increasing stagflation in Pakistan. have an emotional need for rules. According to Hofstede.com). give importance to time. the results showed that the Pakistani society by and large does not feel threatened by uncertainty. ambiguous. have an urge to work hard. 1997). 2011). “It means that Pakistanis adhere to specific codes of belief. Pakistan is categorized as high in uncertainty avoidance or where people have a high preference for avoiding uncertainty. It is a two-way intentional violation of the governing rule for a pharmacy to function (Strum et al. In other words. in a study on the cultural diversity in Pakistan (Shah & Amjad.

20 . 1995). 2011). Therefore. Olie. (Graves.2. 1986. the original study by Hofstede had been based on an assessment of individuals and then applied in large on the overall community.9 Hofstede: Criticism Hofstede’s cultural dimensions have been criticized as not being a valid instrument to determine cultural differences because of the almost thirty years that have lapsed since 1984 and the study is far too obsolete and could not be implemented in contemporary times of fast evolving environment. The argument includes Hofstede’s variables varying in sensitivity from one culture to another (Schwartz. A number of researchers have put forth compelling argument against Hofstede. which skewed the results (Dorfman & Howell. their level of awareness and the factors which trigger the specific act of selfmedication. culture is not necessarily bounded by national borders therefore entire nations cannot be the valid unit of analysis (McSweeney. Hofstede’s research had been conducted on the data collected from one company in different countries and a the findings of one company in each country could not be implemented on the entire nation to determine cultural dimensions. the purpose of this study is to learn how consumers develop perceptions and form an attitude towards the act of self-medication and whether consumers take this risk willingly or unknowingly. 1988). 1999). This study also undertakes to discover the behavior of consumers in Pakistan. 2000).. convergence and globalization (Shariq et al.

3. The discussion guide for the focus group consisted of unstructured questions according to the information needed to extract responses through a conversation.1. students. 21 . write and record the feedback received from a specific group of people who are selected as per pre-defined criteria.1 Focus Group The focus group analysis had been designed and implemented in order to assess the perception and attitude of the three identified respondent clusters viz. conduct. The research design for the study will subsequently assist in bringing forth an analysis that will allow suggesting logical recommendations.1 Research Design The development of the study is based on applied research with an approach encompassing cross-sectional and snap-shot research parameters. households and corporate professionals. A focus group is used as a tool to manage. Quantitative and qualitative research methodologies have been implemented in order to explain the contradiction in actual consumer behavior towards the risk-bearing act of selfmedication and the risk-averse label suggested on the people of Pakistan in light of the cultural dimension of uncertainty avoidance as formulated by Hofstede.1. a focus group had been conducted to obtain a better understanding of opinions and attitudes of consumer behavior towards the act of self-medication in light of the underlying cultural dimension variable. For the undertaken research. The focus group participants are managed by a moderator who asks questions and probes deeper to obtain a true understanding of the replies provided by the participants (Prince and Davies. RESEARCH METHODOLOGY 3.3..1 Qualitative Research 3. 2001).1.

The sample size for the focus group constituted of seven individuals and which represented educated and different socio-economic classes specifically hailing from the clusters of corporate sector, household and students. The overall age group was between 20-35 years with average house hold income of Rs. 100,000 per month. The major findings which came forth elucidated that the participants have practiced selfmedication due to five main reasons viz., (a.) time constraints (b.) avoiding the queue time at a clinic/hospital (c.) non-accessibility to a qualified physician (d.) negligence of doctors in terms of imparting service as per general perception (d.) non-availability of quality doctors at the time when treatment of an ailment had been required. According to participants’ perspective, self-medication is a risk towards health by which various negative consequences can occur and which often leads to serious complications in the form of side effects and even causing death. The participants opined that factors exist which can motivate an individual to take a calculated or blind risk in terms of self-medication and in life in general. These factors interplay with an individual’s personality based upon aspects of recognition in society, a powerful external locus of control and group influence. The participants also disclosed that they will avoid an uncertain situation as and where logically possible. The focus group findings disclosed that homogeneity in approach existed among the three respondent clusters towards the act of self-medication. Accordingly, the outcome of the focus group determined the constructs for the quantitative survey.

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3.1.2 Quantitative Research 3.1.2.1 Desk Research

Research in Pakistan has been undertaken in the past on self-medication but not in light of the cultural dimension of uncertainty avoidance. With regard to the act of self-medication, consumer behavior including consumer knowledge, perception and attitude has either not been measured in depth or has been missed out altogether. A thorough study of different literature has been conducted to develop an understanding of the consumer behavior in this study and to ascertain if the Pakistani people are genuinely risk averse as declared by Hofstede. Secondary data has been collected from different data bases of trustworthy and genuine research journals of medicine, consumer behavior, psychology and sociology.

3.1.2.2 Survey and Questionnaire Design

In terms of applied research, a self-monitored questionnaire based survey has been deployed in light of a cross-sectional study in Karachi. The survey has been designed to measure the consumer perception and attitude in terms of behavioral intention, uncertainty avoidance, perceived risk and risk aversive behavior towards self-medication. The questionnaire has been designed to provide simplicity, understandability and comprehensiveness for the respondent and for the ease in post survey proceedings. The structure of the statements in the survey had been supported by the likert scale had been developed to determine the strength of opinion of the respondents. The scale had been balanced in terms of favorable and unfavorable responses and was non-comparative in nature.

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According to the conceptual model of the undertaken research, uncertainty avoidance serves as the independent variable and the consumer attitude and behavior as the dependent variables. The underlying operational elements of medicine cost, waiting time for treatment, consumer’s awareness, external legal environment, consumer’s locus of control and physician’s service quality shaped up the questionnaire statements and which also included constructs to ascertain the influence of reference groups on consumer behavior. In the questionnaire, specific constructs also carried the rank-order scale to measure ailments most commonly treated through self-medication the situations which encourage a consumer to opt for self-medication. The profile of the respondent had also been developed based upon scales requesting for data pertaining to gender, age group, education, employment status and household income.

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Homogeneity within these clusters may exist but the respondent background within the clusters will lead to heterogeneity due to diversity in income and age groups. The principle criterion for selecting the sample was based on probability of stratified random sampling. the contact persons had been advised to pre-qualify the respondents on behalf of the authors vis-à-vis willingness of the respondents to participate neutrally in the survey and by considering the ability of a respondent to comprehend the importance of the research survey and articulate the replies accordingly.2 Sampling Procedure and Design 3. The respondents had been selected on a chance-basis from the population of those available at the point of contact at the time of approach. Therefore.2 Sampling Size and Selection The sample size constituted of 200 educated respondents residing in different localities of Karachi. 3. the city of Karachi had been selected because of its universal influence on other cities of Pakistan and thereby it would depict an appropriate representation of the major urban areas.3.2. This is type of sampling technique is where every individual has an equal and known chance of being selected (Sekaran. At the private firms and university. marital status and gender.1 Sampling Frame The focus group findings brought to light that there is no significant difference in opinion among the three clusters of corporate.2. corporate position. 2000). 25 . the sample of respondents had been chosen from the corporate sector and university students. household and student representatives. For the respondents.

Multinet and Ibrahim Fibers. Habib Public School. HBL. 26 . AKUH. Bayer.The respondents from the students’ cluster had been approached in the BBA and MBA programs of Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology whereas the working professionals (as respondents) had been approached in a number of private companies which included MCB. Habib Metro.

3 Field Work for the Survey The authors of the study had approached the private firms in two teams by contacting the resource individuals and obtaining necessary permission.3.org) during all communication to ensure that the element of bias is kept at the lowest possible level. 27 . Research quality had been assured by maintaining a Chinese wall (wikipedia. It took 16 days from first contact till the receipt of completed survey forms.

the people may be high or low on the uncertainty avoidance index which reflects on the specific (positive or negative) attitudes that are developed and which will eventually initiate or avoid the consumer behavior towards self-medication.3. The following hypotheses were generated: a. H0: The behavioral intention is significantly correlated to risk aversive behavior H1: The behavioral intention is not significantly correlated to risk aversive behavior d. As a result. H0: The uncertainty avoidance is significantly correlated to perceived risk H1: The uncertainty avoidance is not significantly correlated to perceived risk e. H0: The behavioral intention is significantly correlated to uncertainty avoidance H1: The behavioral intention is not significantly correlated to uncertainty avoidance b. Risk is perceived by self-medicating people in individual capacities and which leads the people to be either risk-averse or risk-takers. H0: The perceived risk is significantly correlated to risk aversive behavior H1: The perceived risk is not significantly correlated to risk aversive behavior 28 .4 Research Hypothesis The study puts forth specific hypothesis for empirical testing in light of the research objectives and with the help of secondary data and insights from focus group. H0: The behavioral intention is significantly correlated to perceived risk H1: The behavioral intention is not significantly correlated to perceived risk c. H0: The uncertainty avoidance is significantly correlated to risk aversive behavior H1: Uncertainty avoidance is not significantly correlated to risk aversive behavior f.

4. 2011). 4. 29 . 1951). 1994). The internal consistency measures the statements under each of the variables with respect to reliability i. if the constructs are reliable enough to measure what is intended to be measured. As the credibility estimate increases. DATA ANALYSIS The data collected from field survey of the study had been analyzed by means of four specific tests through SPSS 17 and PASW Statistics 18 software.5 and greater Cronbach’s alpha and depicted in the tables on the following page. The four constructs of the research study presented acceptable reliability figures of 0.1 Reliability Analysis The internal consistency of a test is expressed between 0 and 1 (Cronbach. the fraction of the test score which may be derived from a mistake should decrease (Nunnally and Bernstein. the hypothesis put forth will be concluded.e. factor analysis and correlation matrix. Subsequently. instrument validity. The Cronbach is a measurement of the credibility of a result and locates and assigns errors at specific respondent instead of on the researcher (Tavakol and Dennick. The tests included the reliability analysis.

813 Cronbach's Alpha Based on Standardized Items .Behavioral Intention Cronbach's Alpha .643 Cronbach's Alpha Based on Standardized Items .646 N of Items 5 Perceived Risk Cronbach's Alpha .775 N of Items 12 Uncertainty Avoidance Cronbach's Alpha .825 N of Items 7 30 .818 N of Items 5 Risk Aversive Behavior Cronbach's Alpha .775 Cronbach's Alpha Based on Standardized Items .824 Cronbach's Alpha Based on Standardized Items .

2 Instrument Validity The instrument for conducting research has to be checked for validity before implementation. Face validity had also been acquired from course advisor to the extent that the said constructs and scales will amicably fulfill the purpose of measuring the needful. risk aversive behavior. 31 . perceived risk and risk aversive behavior.org). For the specific requirement of the research. and consumer behavior.4. the authors customized the original questionnaire to accommodate the four constructs of behavioral intention. uncertainty avoidance. These constructs cumulatively accentuate the different research studies undertaken in Pakistan and internationally on self-medication. The questionnaire deployed for the research had been replicated from that administered on self-medication with antibiotics from an international study (plosone. cultural dimension of uncertainty avoidance.

0 Valid Percent 67.0 99.0 33.3 Demographics The survey questionnaire constituted of items related to identify the basic demographic structure of the respondents.5 100. Six basic demographic dimensions had been used in the survey instrument.5 100.0 Marital Status Frequency Valid Single Married Total 135 65 200 Percent 67.5 32.5 100.5 100.5 32.0 Cumulative Percent 67.5 100.4.0 Valid Percent 66.5 .5 100.5 . (a) gender (b) marital status (c) age group (d) education (e) employment status (f) household income.3.1 Frequency Tables Gender Frequency Valid Male Female 3 Total 132 67 1 200 Percent 66.0 Cumulative Percent 66. viz.0 33.0 32 . 4.

5 4.0 10.5 1.5 100.5 43.5 4.Age Group Frequency Valid 18-20 21-26 27-32 33-38 39-34 45-50 50-55 Total 25 93 48 21 9 3 1 200 Percent 12.0 100.0 Valid Percent 18.0 100.5 46.0 93.0 Cumulative Percent 18.5 .0 Valid Percent 12.0 83.5 43.5 38.5 .5 24.5 62.5 100.0 Education Frequency Valid undergraduate Graduate Post Graduate Total 37 87 76 200 Percent 18.5 38.5 46.5 100.0 Cumulative Percent 12.5 24.5 59.5 1.0 10.0 99.0 33 .0 100.5 98.

5 23.5 100.0 85.0 30.0 15.0 42. 50k-74k 75k-99k 100k-124k 125k-149k 150k+ Total 5 47 46 60 12 30 200 Percent 2.0 79.5 100.0 42.0 100.5 23.5 26.0 30.0 100.0 49.0 9.Employment Status Frequency Valid employed self employed unemployed 5 Total 96 18 85 1 200 Percent 48.0 6.0 Valid Percent 2.0 Household Income Frequency Valid 0 Rs.0 99.0 Cumulative Percent 2.5 .0 34 .5 23.0 Cumulative Percent 48.0 57.5 23.0 100.5 100.0 9.0 Valid Percent 48.0 15.0 6.5 .

4.3.2 Bar Charts 35 .

36 .

37 .

000124.000 plus income bracket. With regard to education.000 and Rs. followed by 27-32 years group at 24%. 38 . On the household income front.4.5%. Age groups of 33-38 and up to 20 years old represented 10. Most notable was the 15% representation from the Rs. 75.5% were married and 32. Rs.000-99. 50. 46. Majority of the respondents i.3. The unemployment percentage was 42.5% hailed from the age group of 21-26 years.5% respondents were graduates. 150.e. diverse readings came to light. 38% postgraduates and 18.5% single. 100.000 per month household income groups were represented by 23. 43.000.5% undergraduates. 23% and 30% respectively.3 Findings The demographic results of the study presented 66% male and 33% female respondents and out of the total sample size 67.5% respectively.5% and the reason for this high ratio was the fact that close to a hundred respondents had been students in their final semester.000-74. Nearly half the respondents were employed at 48%. Rs.5% and 12.

The empirical findings brought to light that 19% of the respondents practice self-medication in order to save the fee of a doctor. A notable 21% of the respondents engage into self-medication because going over to the doctor is considered as a hassle. Another 21% self-medicate to avoid the waiting time at a doctor’s clinic or a health-care facility.4 Behavioral Analysis The research had also incorporated two specific items to identify the behavior of respondents in terms of self-medication i.e. the situations under which they are motivated to selfmedicated and the ailments for which they engage into this practice. The lack of trust on the competency and quality of a doctor constituted 10% whereas the most significant reason stood out as the easy of availability of medicines at a chemist without having to show a doctor’s prescription at 29%. Legend: B1: Save doctor’s fee B3: Lack of trust on doctor B5: Hassle going to the doctor B2: Avoid waiting at the doctor’s clinic B4: Ease of availability of medicines 39 .4.

self-medication practice is high among consumers whereas for ailments which are perceived to be serious or complex in nature. nasal congestion (10%) and ordinary fever (9%). cough and sore throat (11% each). Lack of sleep. depression.The other questions asked from respondents regarding the ailments for which they usually self-medicate presented the fact that for perceived to-be minor ailments. For serious ailments. the percentages were low which show the behavioral trend that consumers will prefer to visit a doctor. the practice of self-medication is considerably low. headaches (13%). 40 . The most common ailments for which consumers self-medicate include cold (18%). nausea and diarrhea had represented less than 10% each.

factor analysis had been conducted separately. The Kaisr-Meyer-Olkin (KMO) measures the adequacy of the sample and presents an index (between 0 and 1) of the proportion of variants among the variables that might be common variant. 2002). Since the data is based upon perceptions therefore for the constructs of behavioral intention.5 then it is not appropriate (Dr. the score of 0. This has been done due to the reason that perceptions cannot be accurate. uncertainty avoidance. The final solution had been constructed and based upon the criteria that each factor must possess a minimum of three item loadings greater than 0.4. Komata).0 indicates a factor analysis and if it is less than 0. uncertainty avoidance.3 as the baseline against each variable of the construct has been considered. will be placed only in the factor on which it loads most highly. For all the four constructs i. 41 . A KMO close to 1. KMO identifies the specific item which has to be discarded in factor loading. behavioral intention.3 and that any item loading on more than one factor subject to acquiring the final solution. perceived risk and risk aversive behavior. In factor analysis.5 Confirmatory Factor Analysis Reducing from a large to an achievable choice of factors is factor analysis (Zikmund. perceived risk and risk aversive behavior. all variables are grouped together in order to display the capability of individual items to depict a specific construct. The following tables present the communalities derived from factor analysis. A score of 0.e.5 on the other hand would have been considered if the findings had been healthier.

000 .400 .605 .000 Extraction . 42 .000 1.515 Findings: For the construct of behavioral intention.550 .000 1.695 . if a doctor's prescription doesn't make me feel better I switch to any economical medicine brand if the one prescribed by the doctor is expensive If I run-out of medicine prescribed by the doctor.653 .054.000 1. I switch to another alternative medicine available at home I switch to any other alternative medicine if side-effects are experienced from the doctor’s prescribed medicine I discontinue using a medicine without consulting the doctor I discontinue using a medicine on my own after the symptoms disappear I discontinue using a medicine after it runs out 1.676 .000 .Behavioral Intention Initial If I am cured by a medicine through self-medication then I will not visit a doctor I take advice for self-medication from the chemist Based upon my past experience with medicines.606 1.000 1.782 whereas the approximate chi-square came out to be 658.000 .000 1.000 1. The KMO had been determined at 0.562 .000 1. twelve items had been loaded and all were accepted. I self-medicate on my own I use medicines based upon the references provided by my family and friends I favorably recommend medicines to family and friends which made me better I switch to another medicine on my own.624 .000 1.578 1.592 1.

Perceived Risk Initial I always read the medicine pack/label even if the medicine has been prescribed by the doctor I always read the medicine information sheet (inside the pack) even if the medicine has been prescribed by the doctor I always follow the doctor's instructions while taking medicine I always discontinue using medicine after consulting the doctor Rules and regulations should be strictly implemented so that chemists sell medicines only through a doctor's prescription 1.000 1.378 Findings: Five items were loaded for the construct of uncertainty avoidance and all had been accepted. the risk that I take is high There may be side-effects from the medicines I use through self-medication I may suffer harmful side-effects if I take an over/under dose of a medicine I may suffer from severe allergic reactions from the medicine I use through self-medication People practice self-medication because medicines are freely available (without prescription) 1.735 .553 . 43 . KMO was derived at 0.653 1.000 1.000 1.803 approximately.700 1.678 and with a chi-square of 140.603 .800 and the approximate chi-square was 344.Uncertainty Avoidance Initial Through self-medication.603 .000 1.999.598 . The KMO came out to be 0.000 1.576 .000 .689 Findings: The perceived risk construct was loaded for a total number of five items and all of them had been accepted.000 1.000 Extraction .000 .000 Extraction .

000 1.608 . Accordingly. I ensure that no health risks are involved I don’t want to be unsure about the medicines I take I would be rather safe than sorry I only change medicine if my doctor tells me to do so I always take the exact dosage of medicine as prescribed by the doctor I always check the expiry date on medicine before consuming them 1.000 1.823 and with an approximate chi-square of 439.466 .000 1. the KMO came out to be 0.395 Findings: The construct of risk aversive behavior had a total of seven items that had been loaded and all were accepted.492 .000 1.000 1.388 .382.000 Extraction .582 .500 . 44 .Risk Aversive Behavior Initial I ensure that I always take medicines that are prescribed by the doctor When I take a medicine.000 1.

000 200 -.000 200 . Descriptive Statistics Mean Behavioral Intention Uncertainty Avoidance Perceived Risk Risk Aversive Behavior 2. correlations about 0.7136 Std. no correlation) and 1.6 Pearson’s Correlation Matrix The correlation matrix of Pearson has been used to identify the correlation between no less than continuous factors. (2-tailed) N Risk Aversive Behavior Pearson Correlation Sig. The different components corresponding to team size should resolve whether or not the correlation is important. however.8858 3. The worth of the correlation may fall between 0.00 (i.87962 .e. 45 .418 ** .002 200 . Correlation is significant at the 0.79652 .000 200 .73327 N 200 200 200 200 Correlations Risk Behavioral Intention Behavioral Intention Pearson Correlation Sig.8 are thought to be high.233 ** Uncertainty Avoidance Perceived Risk Aversive Behavior 1 1 200 .269 ** 1 200 .443 ** 1 . (2-tailed) N Perceived Risk Pearson Correlation Sig.3890 3.4. Deviation .213 ** .00 (i.e. (2-tailed) N Uncertainty Avoidance Pearson Correlation Sig. (2-tailed) N 200 -. In most cases.000 200 200 **.65836 .4270 3.282 ** .01 level (2-tailed). absolute best correlation).001 200 -.

7 Hypothesis Testing In light of Pearson’s Correlation Matrix. a.4. Risk perception of a consumer could be either experiential or influenced by a group reference thereby increasing or decreasing the confidence and motivation to engage or refrain from selfmedication. H0: The behavioral intention is significantly correlated to perceived risk H1: The behavioral intention is not significantly correlated to perceived risk Null hypothesis is accepted and believed that the two variables have some association in the population. How a consumer perceives risk and whether it leads to a risk-taking or riskaversive behavior towards self-medication are linked together. The consumer with a high uncertainty avoidance index will act in a safe manner and not take the risk to engage into self-medication and had the uncertainty avoidance been low then the consumer’s behavior would have been more towards a risk-taking attitude. As a situational need of a person comes to light it may diminish the high uncertainty avoidance index and the consumer will likely to be engaged in self-medication. It is believed that the consumer behavior towards selfmedication is triggered with the uncertainty avoidance index. The two variables are correlated significantly and correlate together due to the negative finding (-0. b. the hypothesis could now be concluded. 46 . It is believed that the consumer will act depending upon how risk is perceived. H0: The behavioral intention is significantly correlated to uncertainty avoidance H1: The behavioral intention is not significantly correlated to uncertainty avoidance Null hypothesis is accepted and believed that the two variables have some association in the population. The two variables are correlated significantly and negative in its empirical outcome (-0.233).269).

H0: The uncertainty avoidance is significantly correlated to perceived risk H1: The uncertainty avoidance is not significantly correlated to perceived risk Null hypothesis is accepted and believed that the two variables have some association in the population.c. The two variables are correlated significantly but are negative in nature (0. d. It is believed that with high perception of risk. the uncertainty avoidance index of consumers will also remain high and vice versa that is if the consumer perceives that there is no risk in the act of selfmedication then a low uncertainty avoidance index will be observed.213). The two variables are correlated significantly. H0: The behavioral intention is significantly correlated to risk aversive behavior H1: The behavioral intention is not significantly correlated to risk aversive behavior Null hypothesis is accepted and believed that the two variables have some association in the population. This situation may also be influenced upon a person. It is believed that the intent of a consumer to behave towards self-medication is directly linked with the risk aversive behavior. A consumer will refrain from taking risk if the perception has been developed to avoid risk unless a specific situation arises which demands a person to practice self-medication. This correlation acts inversely due to its positivity (0. 47 .282) and therefore the perception of risk will vary on the risk-aversive and risk-taking continuum.

It is believed that consumers in accordance with their perception of risk behave in a risk aversive manner when it comes to selfmedication. The two variables are correlated significantly but the finding is positive in nature (0. If the consumers perceive that there exists a risk then they will avoid the act of self-medication. f.e.443) and therefore as uncertainty goes up or down. The two variables are correlated significantly but due to positive (0. H0: The uncertainty avoidance is significantly correlated to risk aversive behavior H1: Uncertainty avoidance is not significantly correlated to risk aversive behavior Null hypothesis is accepted and believed that the two variables have some association in the population. the risk-aversive behavior increases or decreases accordingly. 48 .418) in nature they move inversely. H0: The perceived risk is significantly correlated to risk aversive behavior H1: The perceived risk is not significantly correlated to risk aversive behavior Null hypothesis is accepted and believed that the two variables have some association in the population. It is believed that consumers at the time of being risk aversive towards self-medication display a high uncertainty avoidance index. the higher will be the risk-aversive behavior and vice-versa. Therefore the higher the perception of risk.

CONCLUSION AND RECOMMENDATIONS 5. Henry et al. This fact establishes the rationale that people with education. 2010. (Shah & Amjad. perceived risk and risk aversive behavior.5. 2006). as evident from the focus group finding and acceptance of all null hypotheses. The locus of control is also directly linked with the religious beliefs of a person.. Henry et al. On one hand. 2010. The demographic findings from the research bring to light the fact that educated people earning average and above average income though are risk-averse but are inclined towards self-medication as per situations which they face in their lives and that have been identified above. 49 . In a nutshell. the people refrain from self-medicating because they are aware of the risks attached. This contradiction brings to light the elements of locus of control which according to research studies in case of Pakistanis is external (Shah & Amjad. competency of doctors and long waiting queues all play a role independently and together in motivating a person to self-medicate. Cost of medicines.1 Conclusion The basic purpose of this research study was to gauge the perception and attitude of consumers towards self-medication in light of the cultural dimension of uncertainty avoidance. with regard to self-medication. the people operate their behavior with a two-prong strategy. who are employed and earning respectable income engage into this act (Klemenc-Ketis et al. at the same time they also engage into the practice of selfmedication due to (1) they lack complete knowledge about adverse drug reactions and (2) they justify their act by citing reasons which in their specific state of affairs holds true. 2011) This aspect however demands a separate study. But the study could not acquire a respondent base from a lower socio-economic class which could further justify that people from this group either do not self-medicate or do it nominally because of their strong affinity towards rules and regulations (Klemenc-Ketis et al.. In addition to this an investigation was made to discover the relationship between the four survey constructs of behavioral intent. 2006). uncertainty avoidance. the assertion put forth by Hofstede that Pakistanis are risk-averse people due to a high index of uncertainty avoidance index is true.. Regardless of the fact that the act of self-medication is considered as a risk-taking behavior.. 2011).

Additionally. cost of medicine. in case of minor ailments such as sore throat and cough) is witnessed. It’s a matter of how the risk is perceived to be. situation-based and experience-based risk-taking behavior is displayed. in case of serious ailments such as diarrhea and sleeping disorder) and risktaking behavior (e. where Pakistan’s uncertainty avoidance index states that people have an affinity towards rules and regulations then these same people at their own free accord purchase all types of medicines from a pharmacy. At the same time. therefore attitude formation takes place and selective risk-aversive behavior (e. The risk consumers take towards self-medication is both willing and unknowingly.From the literature that had been reviewed and the empirical findings it also came to light that the consumers are aware of the risks attached with self-medication but they still pursue the practice basically because of a positive past experience and the influence of credible reference groups. Subsequently. unawareness of the danger involved. The universal fact remain that consumers develop a perception and then form an attitude leading either towards the act of self-medication or refraining from it. The risk-taking attribute of the society may have changed over the years if a general observatory glance is given over the people but just as in selective ethics which a person may practice. The establishment of risk perception comes into action from operational variables which surround a consumer e. lack of regulations.g. in a similar way. the consumers do not perceive the act of self-medication itself to be one that involves risk.g. That the government regulations have not been implemented is one aspect but the consumers themselves have totally disregarded the rule. the empirical findings of the research also concluded and accepted the null hypotheses that had been derived initially. both of which encourages them to consider the self-medication issue as too petty. Socio-economic factors play a role and so specific situations upon which a person may not have any control.g. 50 . competency of physicians. etc.

is the number one thing which pharmaceutical companies.5. 51 . Only then. Things can be done to reduce self-medication in any country and it can also be done in third world countries like Pakistan. the ministry of health and other stake holders need to plan and initiate. will the actual uncertainty avoidance index by identified. Educate.2 Recommendations The primary understanding is that self-medication is not in benefit of a consumer unless it is an over-the-counter medicine like paracetamol which can be sold and purchased without the prescription of a physician. consumer perception and attitude has to be checked not only for different product and service categories. Another solution could be the reduction in price of medicines and to revisit the overall health care cost in Pakistan. Stringent implementation of pharmacy regulations is also long overdue. Finally. which can identify risktaking consumer behavior but also on the platform of social sciences and coupling it with all the cultural dimensions of Hofstede and not only uncertainty avoidance. after comparing multiple dimensions which a person is exposed to and experiences in life in general. in light of the logical criticism of Hofstede.

AREAS OF FURTHER STUDY At this time on an academic level. Additionally. the authors have attempted to define the effects of perception and attitude on consumer behavior towards self-medication. The unanswered question of ‘why they do it’ could be comprehended in totality if the dimensions of locus of control and religion are taken into account. all cultural dimensions put forth by Hofstede have to be measured parallel and not only uncertainty avoidance because these dimensions possess an interplay and based upon which consumers behave towards different objective and subjective elements. both of which are strongly and deeply rooted in the Pakistani society and serve as a bench mark towards countless deeds and acts by the people from all walks of life. 52 .

53 . Pak. Australian Family Physician. 2013) 10.19(4): 513-521. Mullan. Frances Printer. 2. Ellis. Howell (1988). Baig S. 816-819. "Dimensions of National Culture and Effective Leadership Patterns: Hofstede revisited. Dorfman.Diagnosis and Change: Auditing and changing the culture of organizations. Nicholls PJ. J. Thaver IH (1995). D. 7. Haider S. Available at: http://www. Assoc. P. SAR consortium (2007) Attitudes. Graves. P. Professional Med J Aug 2012. Lima-Costa MF. Uchoa E. Scicluna EA." Advances in International Comparative Management 3: 127-150. Tiwari R.geerthofstede. 38(10). 4. (1986). (2009). Deschepper R. National Cultural Dimensions. and J.com/countries. London. J. beliefs and knowledge concerning antibiotic use and self-medication: a comparative 5. 8. Bambui Project: a qualitative approach to self-medication. W.BIBLIOGRAPHY 1. Monnet DL. 2009.. Self medication or self care: implication for primary health care strategies. Deshpande SG. Self medication practices. Filho L. Self-reported medication use among adolescents in Kuwait.20:1661-9. Coefficient alpha and the internal structure of tests.html (Accessed on January 2. 45 (11): 297-298. Haaijer-RuskampFM . 3. 1951. Self-medication-a growing concern. 1997. Corporate Culture . Abahussain E. Antonio I. Birkin J. J. 6. Cronbach. Med PrincPract 2005. Lundborg CS. GEERT-HOSFTEDE. J. Matowe LK. L. Indian J Med Sci. Cad SaudePublica 2004. Prescription medication borrowing and sharing: risk factors and management.. Psychometrika 16:297–334. Med. 9. 11. 51: 93-6. 14: 161-4.

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75. and we will not associate your name with anything you say in the focus group. We hope to learn about consumer behavior in Pakistan.000 Rs. You may refuse to answer any question or withdraw from the study at anytime.000-99. opinions.000 Rs.000 Rs. We will ask participants to respect each other’s confidentiality. We are very interested to hear your valuable opinions. 150. Please check the boxes below to the best of your knowledge and to show that you agree to participate in this focus group.000 Self-Employed Rs. their level of awareness and the factors which trigger the specific act of self-medication. The information you give us is completely confidential. 50.o) ___ Children (13-17 y.o) 57 . Gender: Age Group: Education: Employment Status: Household Income: Male 21-26 Female 27-32 Marital Status: 33-38 Graduate 39-44 Single Married 55+ 45-50 50-55 Intermediate Employed Masters Unemployed Rs.000-74. Focus Group Guide Thank you for agreeing to participate.000 + Family Members: ___ Adults ___ Children (up to 12 y.APPENDIX a. We would like to record the focus group so that we can make sure to capture the thoughts.000-149. 100. The purpose of this study is to learn how consumers develop perceptions and form an attitude towards the act of self-medication and whether consumers take this risk willingly or unknowingly. 125.000-124. and ideas we hear from the group. No names will be attached to the focus group and the audio file will be destroyed as soon as they are transcribed.

Introducing the focus group with a review on: a) Who we are and what we’re trying to do? b) What will be done with this information? c) Why we asked you to participate? Explanation of the process. d) The reason for this focus group is that we can get more in-depth information from a smaller group of people. Beginning the Focus Group Session Welcome and introduce yourself and the note-taker. b) Not trying to achieve consensus. Ask the group if anyone has participated in a focus group before. 58 . This allows us to develop the statements for the subsequent survey questionnaire. and send the Consent Form around to the group. take notes or use the white board to express your thoughts.The focus group session will last for 60 minutes approximately and during which you should feel free to sit and walk. About focus groups a) We learn from you (positive and negative). c) No virtue in long lists: we’re looking for priorities. we’re gathering information. Explain that focus groups are being used more and more often in consumer research.

hobbies & family) Discussion begins.Ground Rules a) Everyone should participate. Use the probes to make sure that all issues are addressed. d) Turn off cell phones. overhead bridge. but move on when you feel you are starting to hear repetitive information. make sure to give people time to think before answering the questions and don’t move too quickly. b) Information provided in the focus group must be kept confidential. smoking) 59 . Focus Group Questions a) What are your thoughts about self-medication? (Your feelings and approach) Why and how? b) Which ailments do you think individual typically opt for self-medication? c) Which drugs are usually brought for self-medication purpose? d) Do you think it’s a risk or is it safe to self-medicate? e) Why do people prefer self-medication? (if people are in the habit to do so) f) Who’s opinion matters in using drugs? g) How do you perceive risks in general. c) Stay with the group and please don’t have side conversations. in your life? h) Why do people take risks? (helmet. e) Turn on Audio Recording f) Ask the group if there are any questions before we get started. and address those questions. g) Participant Introductions (name. working where and as. swimming. born where. CNG.

Underlying variables: a) Situation faced before self-medication b) Ailment treated c) Decision to do so – past experience and/or under influence d) Medicines consumed e) Cost f) Time Probes for Discussion: a) Personal satisfaction b) Ego. If you believe that you have missed a certain point or fact which you wanted to share then please note it down on the sheet provided so that it may assist in compilation of the research. 60 . self-concept and confidence c) Belief in your self d) Belief in fate and destiny e) Experiential perception f) Family traditions g) Knowledge based decisions That concludes our focus group. Thank you for coming and sharing your thoughts and opinions with us.

b. Survey Questionnaire 61 .

62 .

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