London School of Business & Finance (LSBF

Module Assignment Title Assignment Type Word Limit Weighting Student Intake Issue Date Submission Date Feedback Date Issued by (Assessor) Internal Verifier Plagiarism

Masters in Business Administration

Systems and Operations Management
Systems and Operations- Critical Evaluation of the Issues in E-business Report 4000- 4500 words 100%

S M A Hashmi

When submitting work for assessment, students should be aware of the LSBF guidance and regulations in concerning plagiarism. All submissions should be your own, original work. You must submit an electronic copy of your work. Your submission will be electronically checked. The Harvard Referencing System must be used. The Wikipedia website must not be referenced in your work. On successful completion of this assignment you will be able to:

Harvard Referencing Learning Outcomes


Learning Outcome Description

Knowledge and Understanding


Critically appraise ways in which the operations and Information Systems functions contribute to an organisation’s competitiveness and strategic direction Evaluate the key factors in the competitive advantage versus necessary cost debate Synthesise and evaluate complex information on IT related issues






Identify and justify the information required to establish and implement effective operational decisions, with particular reference to change management Describe and critically assess organisations from systems, information and business process perspectives.


The technological advancement of the modern era has substantially contributed to offer innovative products and services to customers. For the organisation conducting E-business it becomes even more important to exploit technology in a manner that can offer an advantage over the competitors. In this effort the efficiency and effectiveness of the operations is also key to success.

Your Task

Please choose an E-business organisation you know well and do as following:

1- Briefly explain the overall operations management applying the input-transformationoutput model. (LO1, LO5). 2- Critically evaluate the current performance of its enterprise information/application architecture whilst giving in particular focus to the customer relationship management (CRM) and the Knowledge Management value chain. (LO2, LO3, LO5). 3- Identify and justify those operations and information system areas that are critical in order to gain the competitive edge; e.g, supply chain, capacity planning, resource planning, internal IS processes, quality management or any other. (LO1, LO4).
4- Evaluate solutions with the use of appropriate theoretical concepts, models and real life

examples, in order to make the identified areas from above, more efficient and effective and therefore contribute to the competitive advantage of the organisation better. (LO1, LO2, LO3, LO4).


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