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Social ERP

Social ERP
Concept Goals
Boost the collaboration among business peers. Capture in real time the Information Stream from the Business Processes. Get the best information.

Just an example About me Disclaimer

LuisCarrasco http://www.nodoTIC.com

Social ERP
Social ERP: enable in the ERP the functionalities and practices of social networks to:

CONCEPT

o Boost the collaboration among business peers.

GOALS

o Capture in real time the Information Stream from the Business Processes. o Get the best information

LuisCarrasco http://www.nodoTIC.com

Social ERP
GOAL
Boost the collaboration among business peers.

o Synchronization of workflows and information among the people of different teams/areas of the company and, in certain scenarios, even with customers, suppliers and other third parties. o Integrate the Business Processes between departments and with other companies to make them more efficient, at both, operational flow level and information sharing. o Tools as virtual boards, collaborative building documents, blogs to capture the tacit knowledge of the organization, Wikis for teams, polls to make shared decisions,
LuisCarrasco http://www.nodoTIC.com
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Social ERP
GOAL
Capture in real time the Information Stream from the Business Processes. o Facilitate the capture of the Business Stream, so the people know, in (almost) real time, the information flow related to the business processes. o Examples:
o Visualization and tracking of the activity stream of a team o project through tools as Yammer (Microsoft), Twitter, Chatter (Salesforce) , etc. o Mashup of information coming of heterogeneous sources not only from ERP o Crowd recommendation: as the I Like it of Facebook or the +1 of Google Plus. Business users can recommend to follow events that happen in the system. For instance, if an important customer post an order is marked with a +1 so it is more visible in the system.

LuisCarrasco http://www.nodoTIC.com

Social ERP
GOAL
Get the best information

o Make easier the capture, register and access the information happening around the business processes. o Examples:
o Multi-device: Extend the access to the corporate information system beyond the typical workstation/laptop to alternative channels as smartphones, tablets, even industrial equipment where the information is created and consumed o Subscription to business events that happen in the system, as the Customer X is making an order above Y Euros. Using RSS technologies for example o Tagging: allow users to tag the information objects of the systems (master data, documents, transactions, etc.), so they are able to link and follow the business events while they happen (as worktags of Workday)
LuisCarrasco http://www.nodoTIC.com
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Social ERP
ACMECo,designerandmanufacturerofindustrialequipment, receivesaRFQfromanimportantclient Theproposalisfinallyaccepted.Theclientandamountare importantsowhenthesalesorderispostedtotheERP,the CFOandPurchasingDirectorofACMEreceiveanalertasthey botharesubscribed toanyeventrelatedtothatclient.They +1 theordertoenhancevisibilitytotheirrespectiveteams andtag itusingitsownclassificationtaxonomy

[Just and Example]

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ACMESales&Engineering teamsconfigurewiththeclientthe commercialproposalbyusingcollaborativetools asdocument sharing,virtualboards,chats,etc.integratedwiththeERPto captureinfoasprizes,materialrefs,etc.

TheProductionOrderisautomaticallycreatedandthe productionprocessbegins

Duetoamachineproblemtheproductionstops.ThePlant MaintenanceDirectorreceivesanautomaticalertandhe assignsateamtofixtheproblem.Thereactionoftheteamis fastbecausetheyaregeolocated intheplant.TheCSOreceive analarm sohecanreactontimeincaseoforderdeliverydelay TheCSO,inrealtime,hasbeenfollowingintheinternal corporatemicroblog/twitter,allthisactivitystream asitisfeed automaticallybytheERPwithalltheautomaticevents,alarms andnotesfromalltheteamsandequipmentsinvolved.The hashtag usedtotag theeventsis#OrderNumber.Salesteam andCEOareenabledtomakedecisionswiththemostaccurate information.

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Maintenanceteamsearchforthesymptomsofthemachine probleminamashup builtfromtheinternalknowledgeWiki andexternalWebpages(suppliers,professionalforums,web search,etc)untiltheyfindthebestsolutiontotheproblem. TheyfixtheproblemandupdatetheinternalWiki withthe newknowledge TheLeanChampionsteamofACME,inthemonthlycontinuous improvementretrospectivemeeting,analyzetheprocessandthe originoftheproblemusingalltherelatedtagged andclassified information(documents,transactions,messages,alerts,etc.). Lessonslearntaresharedusingcollaborativeblogging andthe conclusionsareconsolidatedinthecorporateWiki.

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Time

LuisCarrasco http://www.nodoTIC.com

Social ERP
My name is Luis Carrasco and I am Engineer on Telecommunications from the Universidat Politcnica de Catalua, CPIM certified by APICs and Executive MBA por EAE Barcelona. Currently I use to work in Delphin Project Hunting, where, as business consultant and project manager, I help my clients to improve their business through technology. If you think I may help you dont hesitate to drop me an e-mail to luiscu [AT] gmail [DOT] com

ABOUT ME

I blog in www.nodoTIC.com about trends in enterprise information systems. You can also find me at:

http://www.linkedin.com/in/luiscu @nodotic https://plus.google.com/u/0/111838161734108867236/about

LuisCarrasco http://www.nodoTIC.com

Social ERP

DISCLAIMER
Presentation under Creative Commons sa-by license. For details please visit: http://creativecommons.org/licenses/by-sa/3.0/deed.es This presentation is based upon the ideas and work of many people. And while Ive tried to recognize copyrights and give credit and attribution where possible, I cannot possibly list the mall, so if you feel like theres some thing that should be added, changed or removed from this presentation, please drop me an e-mail

LuisCarrasco http://www.nodoTIC.com