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Boss: Do you have all the dirty sheets and towels from the rooms? Worker: Yes. Boss: Put the sheets in the washer separately. Wash sheets with sheets. Then do a load of towels. Wash towels with towels. Worker: No sheets with towels in the same load? Boss: That’s correct. Worker: How much laundry soap do I need to add? Boss: Use one-half cup for each load. Worker: OK.
The Restaurant Supervisor and Busser Conversation
Supervisor: Please clear the table in the back and the booth near the window. Busser: I’m sorry. I don’t understand booth. Supervisor: A booth is a table with a bench seat. One long seat for two people. The bench is softer than chairs. Busser: Oh! Yes. Now I understand. Supervisor: Take all the dirty plates, knives, forks, and spoons to the kitchen. Busser: OK! After that I will wipe down the table. Supervisor: Yes. And then set the table for the next customer. Busser: OK.
The Hotel Housekeeper and Her Boss Conversation
Boss: Thank you for coming to work on time. You are very punctual. Worker: Thank you for hiring me. I will continue to be responsible. Boss: Please clean rooms 201 and 204. Worker: I’m sorry. Which rooms do you want me to clean? Boss: Room 201 and room 204. Worker: 201 and 204. OK. I will begin right away. Boss: Don’t forget to change the sheets, make the bed, and clean the bathroom. Worker: Yes, sir. I will not forget.
I also provide information on a need-to-know basis for employees. too! . Jack: Do you ever attend meetings? Peter: Yes. but stressful. as I said.Business English Dialogues Talking About Your Job Jack: Hi Peter. I just have to make sure that everything is in good working order. Jack: Do you have to produce any reports? Peter: No. for part of my job I have to develop in-house programs for special company tasks.Talking About Your Job . Peter. what would you like to know? Jack: First of all. Jack: What else does your job involve? Peter: Well. Peter: Yes. Jack: What sort of problems do you deal with on a day-to-do basis? Peter: Oh. there are always lots of small system glitches. Can you tell me a little bit about your current job? Peter: Certainly. what do you work as? Peter: I work as a computer technician at Schuller's and Co. it's very interesting. I attend organizational meetings at the end of the month. It sounds like you have an interesting job. Jack: Thanks for all the information. Jack: What do your responsibilities include? Peter: I'm responsible for systems administration and in-house programming.
Maria: Enjoy your day. Ms Anderson: That's good to hear. Could you also turn down the covers? Maria: Is there anything else I can do for you? Perhaps you have some laundry I can take to be cleaned. Ms Anderson: … oh. madam. Today we're visiting a vineyard. Maria: Very good.Dialogue : Cleaning Staff Cleaning Staff Maria knocks quietly on the door in response to Ms Anderson's request. You know. it gets stuffy in this room. . I will… Just a second. We vacuum our rooms every day. She offers help and provides some information about the services offered on board. Maria: Certainly. Ms Anderson: Excellent. thanks for coming so quickly. Would you like me to also change the bed sheets? Ms Anderson: Yes. How can I help you? Ms Anderson: I'd like some fresh towels in the suite when I get back this evening. could you also take out the trolley with this morning's breakfast? Maria: Yes. madam. madam. Maria: I'll make sure to leave the lamp on the bedstand on after I finish cleaning up. Maria: I'd be happy to open the window while you are away. Well. Ms Anderson: Now that you mention it. Maria: I'll get them immediately. Maria: (knocks on the room door) May I come in. I'll make sure to close it before you return. I can never find the light switch when I get back in the evening. madam I'll take it with me when I've finished tidying up. it's time for me to see my friends. that would be nice. madam. Ms Anderson: Oh. Read the following passage and answer the questions. I do have some clothes in the laundry bag. Ms Anderson: Are you going to vacuum? Maria: Certainly. madam? Ms Anderson: Yes. I'll have them cleaned and folded when you return.
• I can refill the ____________. • (Name of person) _________ the __________ and __________ the ___________. I can refill the ketchup jars. We need to order more eggs. Tim's boiling the broth and slicing the bread. • I have to finish these __________ first.Essential English for Workers Speaking about what you are doing Examples: I'm preparing the fillets. can you get the salad ready? • I'm preparing the _________. can you get the _______ ready? I'm washing those dishes right now. Speaking about what you can do / need to do / have to do Examples: I have to finish these orders first. • I'm washing ____________ right now. Speaking about quantities . • We need to order more ____________.
• There's a little ________ left in that container. • I've already prepared the _____________. .Examples: How many bottles of beer should we order? • How many bottles of __________ should we order? There's a little rice left in that container. • There are a few _________ on the counter. There are a few bananas on the counter. Frank has just taken the potatoes out of the oven. • (Name of person) has just taken the __________ out of the ___________. Speaking about what you have done and what is ready Examples: Have you finished the soup yet? • Have you finished the _________ yet? I've already prepared the vegetables.
Slice the turkey breast with this knife. Do not microwave the bacon! • Do not ________ the _____________! .Giving / following instructions Examples: Turn the oven up to 450 degrees. • Turn the __________up to __________ degrees. • Slice the ______________ with this knife.
one macaroni and cheese and two diet Cokes.Essential English for Customer Service Staff Greeting customers Examples: Good morning. one ___________ and _____________. rare or well done? • Would you like your _______ _________. Taking orders Examples: That's one bacon hamburger. my name is Nancy and I'll be your wait person today. how are you today? Welcome to Big Boy Hamburgers! • Welcome to (Name of Company)! Hello. Would you like your steak medium. • That's one __________. my name is (Your Name) and I'll be your ___________ today. __________ or ___________? Can I get you some dessert? • Can I get you some _____________? . • Hello.
Ask questions Examples: How many people are there in your party? • How many people are there in your _________? What would you like with your hamburger: fries. I'd try the ________ today. It's ___________. . • If I were you. It's fresh. I'd try the salmon today. potato salad or onion rings? • What would you like with your _________: _______. How about a cup of soup with your salad? • How about a __________ with your _________? I'd recommend the lasagna. ______ or ______? Would you like anything to drink? • Would you like anything to ___________? Additional questions: • • Where would you like me to put this/ these ____________ ? What do we need to fix? Making suggestions Examples: If I were you.
• I'd recommend ___________. Offering help Examples: May I help you today? Would you like a hand with your jacket? • Would you like a hand with your _________? Should I open the window? Basic small talk Examples: It's great weather today. isn't it? Are you from out of town? .
(after checking) You’re right. Sadly. Worker: Nice to meet you. I don’t have that now. I’ll see you in the afternoon then. Thank you. Sir? Customer: I see. Worker: In addition. but I will bring it in the afternoon. Worker: We will do our best. There is still stain in the middle part. May I know where Mr. . These are three AAA chemicals. Worker: Do you need anything else? Customer: Ah. Would that be OK too? Customer: That’s not a problem. Let me check it. Sir. OK. See you later.Cleaning Company Dialogue Dialogue 1: Worker: Good morning! I’m Dustin the Cleaning Manager from ABC Company. I think I need to remove it with some “A Cleaner” (chemicals’ name) again. I came here to give these chemicals. Where is it? Customer: Can you remove the stain at the middle part of the front door? Worker: Sure Sir. I have to use the water machine and clean it for 30 minutes. Worker: I’ll be glad to. *Where would you like me to put them? ( Same expression: Where do you want me to leave them?) Customer: Just put them on that table. yes! I need you to fix something for me. Anderson. Have a great day Sir. Anderson is? Customer: Hi! I’m Mr. Will that be OK.
Customer: How about the hall and backyard? When can you clean them? Worker: My colleagues. Yes. I just want to check on you. Customer: That will be fine. Anderson! . Also. Mark and I cleaned the hall from 8 pm to 10 pm. Dialogue 3: Customer: Hello. Anderson. we were able to clean it. Did you finish cleaning the hall and the backyard? Worker: Yes Sir. Mr. Any other things we can help you with? Customer: That will be all. Customer: That’s great. My colleagues. Have a great day Mr. Thanks! Worker: It’s our pleasure Sir.Dialogue 2: Customer: Hi Dustin. Also. Were you able to clean the stain? Worker: Good afternoon. John and Peter finished cleaning the backyard from 2 pm to 4 pm. Worker: ‘Til next time. Worker: Thank you Sir. John and Peter can clean the backyard from 2 pm to 4 pm. Mark and I can clean the hall from 8 pm to 10 pm.
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