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#8 Fe Street, Hilltop Mansion Lagro, Novaliches, Quezon City, NCR, Philippines (410) 929 8509

Summary of Qualifications
Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Adept at providing exemplary customer service, mentoring other employees, and achieving all company goals and objectives. Energetic and goal-oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize all skills, abilities, and areas of expertise which I had developed and acquired in the performance of my duties and key responsibilities.

Core Strengths
Customer Service Data Entry/Accuracy Administrative Support Information Verification Strategic Negotiation Team Collaboration Relationship Building Record/File Maintenance Program Development Client/Vendor Relations Sorting/Processing Mail Problem Solving Product Knowledge Data/File Management Record Reconciliation

Career Profile
Client Care Specialist/Chargeback Management 6/2011 present, Netchant Media Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs. Key Accomplishments: Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Became the lead go-to person for new reps and particularly challenging calls as one of the companys primary trainers of new and established employees. Helped company attain the highest customer service. Earned exemplary marks in all categories including communication skills, listening skills, problem resolution and politeness.

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Customer Service Agent 6/2009-6/2011, Teletech Asia Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting policy errors. Provided quotes and executed online policy changes for auto, home and excess liability. Used consultative selling techniques to provide leads for telesales personnel. Key Accomplishments: Recognized as one of the Top 10 Customer Service Rep (out of 40 reps in division) in 2010. Ranking was based on accuracy, customer service, duration of calls and availability. Co-developed on-the-job training program that reduced training time from eight weeks to five. Contributed to an 8% sales increase in 2010 by improving lead-generation and sales-tracking techniques.

Our Lady of Fatima University Bachelor of Science in Human Biology. 2011 Our Lady of Fatima University Bachelor of Science in Office Administration. 2008

References furnished upon request