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Phone: 970-308-9615 *

Motivated, skilled and dedicated Administrative Assistant/ Manager with more than 20 years experience coordinating, planning and supporting daily operational and administrative functions. Proven track record of accurately completing research, reporting and management activities within demanding timeframes.

5 years management experience in a fast-paced Telecommunications company People management skills Customer service Written and verbal communications skills Troubleshooting process issues Microsoft Outlook Microsoft Powerpoint Microsoft Excel Microsoft Word Microsoft Access HUB billing systems QuickBooks Microsoft Visio Microsoft Projects ONYX based Customer Records

TRANSACT CAPITAL COMMUNICATIONS, DICKSON, ACT Manager Customer Activations May 2008 Dec 2012 Managed a team of 23 professionals within a call centre environment Developed rapport with the customer base by handling difficult issues with professionalism Developed and implemented policies, procedures and process improvements to increase customer satisfaction. Resolved customer questions, issues and complaints Maintained key communications with external and internal retail outlets and other Telecommunications companies. Ensured we were providing services to our customers within the scope of the Telecommunications Act and other codes and regulations. Recommended changes to existing methods to increase accuracy, efficiency and responsiveness of the activations team. Interviewed, hired and trained activations representatives Manager Residential Sales Administration Mar 2007 May 2008 Managed a team of 6 professionals Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Confirmed that appropriate changes were made to resolve customers problems Assisted with contract management of the external outbound sales channels and the calculation and payment of commissions. REHBEIN AOS, CANBERRA AIRPORT, ACT Office Manager Sep 2006 Mar 2007 Managed accounts payable and receivables. Cash flow management and reporting. Reconciled all intercompany accounts for debtors, creditors and loans. Oversaw the day-to-day management of the ACT office, including but not limited to travel arrangements, office supplies and equipment maintenance. CHARIOT LIMITED, ADELAIDE, SA. Assistant Administration Manager and finance Managed the general ledger for the company, including reconciling all balance sheet items. Managed accounts payable staff and the five casual accounts. Cash flow management and reporting. Jan 2006 Aug 2006

SDS CORPORATION PTY LTD, ADELAIDE, SA, Group Accounting officer/Reconciliations Officer May 2004 Jan 2006 Managed reconciliations for all clearing accounts. Cash flow maintenance and management. Created and maintained office procedures and processes. Prepared both payroll and financial reports for 4 East coast groups within a multi-national company with branches in Australia, South Africa and Canada for the GM East Coast Australia. Managed 10 staff in outlying branches both interstate and overseas to ensure they were conducting business on behalf of SDS within the corporate rules and processes. Recommendations based on performance for each staff would be forwarded to the General Managers of each group within the company. BROWN FALCONER GROUP PTY LTD, ADELAIDE, SA, Assistant Office Manager Assistant manager of small office staff. Payroll processing. Accounts payable/receivable Production of financial reports Maintained financial software and corresponding server Dec 2001 Apr 2004

Australian Institute of Management Strategic Business Planning Organisational Leadership Manage and Implement Change Risk Management

Australian Institute of Management