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Donald E. Gleason, Jr.

207-751-0218 / Dresden, Maine

C-Level Operations and Information Technology Executive, Project Management, Turnaround, Business Development, Change Management Leader, Senior Leadership, Healthcare Solution Strategist, Program Development, Process Improvement, Portfolio Management, Global Business & Consulting Services
Proactive, performance driven business leader with hands-on oversight of ground-breaking initiatives that increase quality, drive sales and enhance market share by embracing and implementing new patterns and processes that support the corporate vision. A driven visionary and result-focused leader with successful career managing client relationships and solving business challenges through skilled management, appropriate information technology, and invigorating business solutions. Deliver strong and sustainable revenue gains in mature markets through customer-centric and quality-focused initiatives in the manufacturing, health insurance payer, aerospace & defense, specialty chemical, and public sectors by way of a results-oriented leadership approach, strong technical aptitude, and attentiveness to cultural and organizational change management. Fosters strong working relations with clients, business and IT units, program and project teams, and excel both individually or in a team approach to problem solving. Dynamic communicator who cultivates business partnerships generating new business by conveying company's value proposition and leveraging risks and strengths to integrate effective solutions that exceed corporate objectives. Forward thinking innovator and skilled negotiator committed to organizational and operational excellence drawing upon savvy business acumen. Visionary who sees the big picture, breaking roadblocks into workable pieces to close sales and accelerate growth and revenue through market share expansion. Demonstrated prowess to create effective, high performance teams that excel in delivery excellence and customer relationship management increasing revenues through closed sales and supporting company goals with minimal internal or external obstacles. Holistically-driven, people-empowering, customer-centric and technologically savvy COO/CIO of a wide range of organizations from small to mid-sized and corporate giants such as IBM, as well as nonprofits, employing upwards of 100,000 people. Achieved cost savings of $10+ Million and boosting revenue more than $160 Million over a 5-year span. Record of transforming organizational performance from near-bottom to #1, and turning multimillion-dollar deficits into multimillion-dollar profits. Broad multi-industry experience Government, Insurance, Defense, Healthcare, Manufacturing, Consumer Products, Engineering, IT, and Professional Services. Experienced managing project budgets as large as $100 Million and leading multi-disciplinary teams with as many as 125 members. Known for creativity, integrity, resourcefulness, objectivity, and tenacity, a dynamic leader who brings together professionals of various disciplines to build consensus among end users and technology leaders in pursuit of common goals. Track record of leading dozens of mission-critical transformation and enterprise change initiatives to provide value within budget and under deadline (including APCD, MMIS, WFA, MRP/ERP, Enrollment/Eligibility, PHR, HIPAA 4010/5010, and more.) Recognized widely with corporate awards for maximizing return on systems and process improvement investments. Leveraged government procurement expertise to enable increasing wins five-fold with both state and federal agency clients. Provided guidance and leadership for highly effective PMOs, both intra-agency and statewide for NJ and NY. Served as responsible Consulting Executive for DDI (and M&O transitions) initiatives supporting multiple business and technology DDI programs & projects (CMS/ASPE, NY, WA, IA, WI, NJ, & a PCT & CTP in UK's NHS). Developed market strategy and consulting enablers to expand Medicare Advantage / Medicaid performance improvement offerings to aid or start QIPs (Quality in Practice) needed for CMS (Centers for Medicare and Medicaid Services) Five-Star Quality Rating System. Recognized leader and speaker at national conferences on program management, ICD-10 readiness, and APCD sustainability (GTCs, NAHDO, and APCD).

Leadership Profile

A caring and disciplined leader who injects excitement, tears down walls and barriers to cooperation with a personal touch, taking pride in advancing the careers of others A trusted advisor and reliable partner with a reputation for guiding companies through periods of crisis, turning the ordinary to extraordinary Led and mentored IT management and turned an adversarial system into permanent model of support Known for adaptability to learn systems and workflows in different industries and assume effective leadership within a short timeframe A legacy of implementing successful programs, processes & projects that are still in place with IBM & Keane and clients several years after departure (e.g., Regence, NYS, BCBSVT)

Select Highlights
Turned an $11M annual deficit into $30 million profit, a near quadrupling or 300% profit growth for the Louisiana

State University System Health Plan, decentralizing healthcare by persuading vendors and third parties to support a multi-administrator model
Guided the turnaround of the Blue Cross and Blue Shield Vermont IT organization, applying Baldridge Award

principles to transform performance from among the worst to #1, quickly evolving the account in just 12-18 months from a simple business process efficiency review assessment engagement into a multi-year, high-value outsourcing contract, delivering services as CIO, recognized by both client and employer
Boosted annual productivity 65%, reduced expenses 25%, and eliminated 99% of production defects as

Engagement Manager & IT Leader, by instituting consistent, repeatable processes, continuous improvement, and quality management programs
Created the All-Payer Claims Database (APCD) for the Wisconsin Health Information Organization (and State of

Wisconsin) which is becoming the national model for APCD viability and sustainability managing multistakeholder requirements and expectations
Developed and deployed a market-differentiating multi-vendor PHR (Personal Health Record) management

system to integrate privacy and security concerns with new health and wellness features increasing market share by 20% for regional payer in western NYS
Configured and implemented a next-generation Fraud Abuse Detection System for MMIS Program Integrity with

Washington State DSHS, which also led to new business with Iowa ME Program Integrity, both returning more than $25M per year in healthcare cost recovery
Designed, built and migrated, tested and launched a state data center for the New York State Office for

Technology (OFT) consolidating criminal justice and public safety agencies data processing and disaster recovery plans
Promoted sound management practices that eliminated controversial regulatory audits and inquiries across

multiple independent licensees for Blue Cross Blue Shield, aiding both BCBSME and BCBSVT to remain ongoing concerns
Implemented ITIL protocols for NYS OFT, reducing response and issue-resolution time and reducing expenses

$12M supporting a 100,000+ end-user community

Managed an IT Governance initiative, authoring business case, securing funding, and overseeing multiple concurrent process and organization change projects affecting an about 1,200 IT pros, in developing customer-centric process improvements Enhanced statewide portfolio management / PMO with responsibilities for >$500M business and infrastructure investments Trained and mentored 100 or more state personnel to lead projects, exceed client expectations, and deliver high quality solutions

For IBM, directed the successful product development and deployment of new service-oriented architecture (SOA)

assets which accelerated adoption for large healthcare payer clients


Don Gleason

Employed globally dispersed resources for the requirements definition, development, quality assurance, marketing, and implementation of the solution Serving as primary SME for an IT Governance initiative for a large regional payer (Regence), improving ability to manage IT service improvements and promoting higher customer satisfaction

Secured $20 MM in ICD-10 Readiness program funding, which wrote for state of New Jersey and pitched APD

with CMS Region 2

Core Competencies
All Payer Claims Database (Plan, Design, Develop, Implement, Maintenance & Operations) Automated Data Collection Business Process Reengineering Company Integration Continuous Process Improvement (CPI) Customer Relationship Management (CRM) Due Diligence ERP Implementation and Migration Financial Planning and Analysis Global Program Management Government Procurement (RFI / ITB / RFP) ICD-10 Integrations & Migrations IT Service Delivery Manufacturing Resource Planning (MRP-II) Model Office Payment Reform in Healthcare Portfolio Management Product Development and Deployment Program / Project Management Methodology Quality Management / Quality Improvement Remediation Funding / Advanced Planning Scalable Solutions Standards, Methodologies, Processes and Tools Strategic Planning & Roadmaps System Implementation Technology Optimization Value Metrics and ROI Application Development & Services (SDLC, PDLC, PMLC Agile, Waterfall, RAD, RUP) Best Practices (operations, PM, and IT) Business System Migrations Consensus Building Cost Control / Earned Value Management (EVM) Data Center Design, Building and Deployment Environmental Health & Safety (EH&S) Financial & Cost Management Fraud Abuse Detection System Development Governance Processes (APD, FAR, DFAR, ITAR) HITECH Planning IT Infrastructure Management Leadership Development Mergers and Acquisitions Multi-vendor Solution Integration PMO Practices Process Improvement & Reengineering Program Management Office (PMO) Project Documentation and Deliverables Regulatory Compliance Implementation Requests For Proposals Services Delivery Strategic Information Planning Supplier Management Systems Integration Training Warehousing & Distribution

Standards & Best Practices

ANSI / HIPAA (EDI, Privacy & Security) Control Objectives for Information and related Technology (COBIT) Information Technology Infrastructure Library (ITIL) Project Management Institute (PMI) AS-4036 (Risk) / AS-8015 (Governance) International Association of Project and Program Management (IAPPM) Lean Six Sigma Project Management (PMBOK and PRINCE2)

Career History
UnitedHealth Group Optum (formerly Ingenix), Minneapolis, MN Vice President, Government Programs Management & Strategies / Global PMO Practices Leader IBM, Armonk, NY Senior Managing Consultant
207-751-0218 Don Gleason

2007 - 2013 2006 - 2007

Keane, Boston, MA Program Manager / Engagement Manager Elf Atochem NA, Philadelphia, PA Compliance Program Manager, EH&S

1998 - 2006 1995 - 1998

General Dynamics - Bath Iron Works, Bath, ME 1986 1995 Management Positions in Engineering, Procurement, Materials/W&D, EH&S, & Information Technology

Education & Development

Thomas Edison State College Masters of Science in Management Colorado State University Bachelor of Science

Management Development Program, Bath Iron Works Corporation Certified Project Director - International Association of Project and Program Management (IAPPM CPD0046/0508) SUPSHIP Work Item Development & Estimating for Standardization, Claims Avoidance & Contract Enforcement ITIL-Foundations Certification- Exin Six Sigma Green and Lean Management - ExpertRating Advanced Procurement Strategies, International Computer Negotiations ICN

Professional Affiliations
Information Systems Audit & Control Association (ISACA) International Association of Project and Program Management (IAPPM) Project Management Institute (PMI) Health Information and Management Systems Society (HIMSS)

Applications & Methodology

MS Office, Visio, MS Project DaptivPPM - PIEmatrix, Avior Benchmark, Claims Systems (DST, TriZetto, HealthEdge), ITGov-HP PPM, PMLC/SDLC (including Waterfall / Agile / RAD / RUP / UML), COBIT, EVM (ANSI/EIA 748B), ITIL, PMBOK, PRINCE2


Don Gleason