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NON CONFORMITY NOTIFICATION

Page 1 of 2
Number of Notification : Schneider Electric Plant :
Date of Notification (dd/MM/YYYY) :

0
0 1/0/1900

Supplier Name : Sender : Phone Number : E-Mail Address :

0
0 Fax number : 0

Supplier Number / DUNS : 0 Phone Number : 0

Dear Sir, We inform you that the batch referenced in the attached form does not conform to our Quality specifications for this part. Our process for managing this issue and for preventing its re occurrence is the completion of our 8D process. The process described in the "Key + Process Flow Diagram" sheet summarises the '8 D process' actions to be taken, the owner and the timescales for completion. (A fixed cost of Euros for administrative management of this non conformity will be sent through a credit note marked for your attention.) We thank you for your commitment to solve this problem, to prevent it from reoccurring and to help us to continuously improve the Quality performance of our Supply Chain.

Best Regards,

Signature Name Title

Supplier distribution copies : Quality Manager Attached documents: Non Conformity description+Part disposition sheet Pictures G8D Report 5 Why sheet (3)
Service Gestion Indus & Logistique SBG Service Qualit SBG Bruxelles

Traabilit de la livraison

SC S

NON CONFORMITY NOTIFICATION


Page 2 of 2
Number of Notification : Schneider Electric Plant :
Date of Notification (dd/MM/YYYY) :

Supplier Name : Sender : Phone Number : E-Mail Address : Supplier Number / DUNS : Phone Number : Fax number :

Part Number

Revision Level

Part Name

Schneider Order number

Schneider Reception Number

Delivery Ticket Number

Supplier Batch Number

Delivered Quantity What is the non-conformity ? Which specification is not met? Why is it a problem ? What are the effects of the failure? Who detected the defect ? Where has it been detected ? How has it been detected ? When has it been detected ? Other useful information to share How many defective parts ? Actually observed Estimated Defective Rate

Potentially total concerned Quantity

Description of the non conformity (by Schneider plant)

Inspected Quantity Defects Per Million (PPM)

Disposition from Quality Department


is accepted under derogation

Suspected non conforming deliveries


this batch only our stock of raw material

Quarantined, waiting for supplier's decision Has been USD Has been sorted/reworked for production needs Quantity sorted/reworked Cost of sorting/rework (if known at the time consignement mail) used in production before the non conformity was discovered

our stock of finished goods

Administrative cost for handling of non conformity


(This cost does not include sorting or rework)

USD

Warning: A credit note of the total value will be sent to you separately. Answer from the supplier regarding logistic aspect
The concerned batch(es) must be scrapped by Schneider The concerned batch(es) will be sorted/reworked at the suppliers expenxe by The concerned batch(es) will be removed by the supplier (at his expense) before After this date, the batch(es) will be returned at the expense of the supplier (invoiced separately).
The mail reception is equal to an electronical signature

1/14/1900

Distribution

Buyer - Plant Logistic Manager - Plant Quality Manager - Plant Financial Manager Traabilit de la livraison Service Gestion Indus & Logistique SBG
Service Qualit SBG Bruxelles

Ref. document : NNC 001 version 2

SC S

SUIVI NOTIFICATION DE NOTIFICATION DE DE

SC

SUIVI DE NOTIFICATION DE

Lot non conforme

NON CONFORMITY NOTIFICATION


NNC
Number of Notification Date of Notification Part Number Part name Part Index Supplier Batch Number 0 1/0/1900 0 0 0 0

ALERT

Picture of DESIRED part

Picture of REJECTED part

Hussey Supplier Quality Management


Non-conformity management - 8 D report
Containment Action < 2 days Claim Notification Root Cause Analysis and corrective actions < 2 weeks Preventive Actions < 2 months Claim Closure

Reminder of claim references


Number of Notification : RMA no. : Supplier Name : Supplier Number : Non Conformity Severity : Place of detection : 0 0 0 Quality Hussey Plant : # Part no. : Part Name : Batch Number : Purchase Order : Delivered Quantity : 0 0 0 0 0 0 Revision no. : 0

Recurrence : No Customer contacts Position


Quality contact Supply Chain contact Supplier Leader Other( SQME, SSCME, .)

Name

Location

E-Mail Address

Phone Number

Discipline 1
Position

Cross-Functional Team : The supplier describes the team that will lead problem analysis and assign responsabilities for corrective action
Name Team Role
Sponsor G8D Team Leader Team member Team member Team member

E-Mail Address

Phone Number

Discipline 2
What is the non conformity ? Why is it a problem ? Who detected the defect ? Where has it been detected ? How has it been detected ? When has it been detected ? How many defective parts ? Occurrence (ppm)

Define the non-conformity: Description of the non conformity (automatic copy of informations from NC description sheet)
0 0 0 0 0 1/0/1900 0 0

Out of

parts inspected

Hussey Supplier Quality Management


Non-conformity management - 8 D report
Containment Action < 2 days Claim Notification Root Cause Analysis and corrective actions < 2 weeks Preventive Actions < 2 months Claim Closure

Containment actions (To be filled in by the supplier within 48h)


Discipline 3 Define and Implement Containment Actions: Guarantee that the defective material will not reach Schneider
3.1 Which previous shipments are likely to be affected by the same defect (in transit or already received by customer, based on traceability data ? What shipment (BL number) Shipped when Quantity

3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONLY conforming material is shipped by customer (includes WIP + all stock) What Who When

3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee that from now on ONLY conforming material is shipped by customer? What Who When

Number of non conformities


Product Recall from Customers Sorting result at the logistic platforms Sorting result at Schneider plant Sorting result at supplier plant

Number of sorted products 0 0 0 0

PPM PPM PPM PPM PPM

Sorting date

Who

Identified pieces OK

Containment Approval :
Supplier commitment Approved by : Date :

comments : Approved by : Supplier Quality Engineer Date :

Hussey Supplier Quality Management


Non-conformity management - 8 D report
Containment Action < 2 days Claim Notification Root Cause Analysis and corrective actions < 2 weeks Preventive Actions < 2 months Claim Closure

Root cause analysis (To be filled in by the supplier within 2 weeks)


Discipline 4 Root Cause Analysis: Why did the non conformity occur, why the supplier did not detect it?
4.1 Where in your global manufacturing process did the root cause occur? (supplier to send a process flow chart to explain)

4.2 Why did the Non Conformity Occur ? Only the root cause has to be reported here (To be filled in after "5 Why (O)" sheet has been filled in)

4.3 Why were you not able to Detect the Non Conformity ? Only the root cause has to be reported here (To be filled in after "5 Why (D)" sheet has been filled in)

4.4 Why did your Management System allow the root cause to happen ? Only the root cause has to be reported here (To be filled in after "5 Why (MS)" sheet has been filled in)

4.5 Have you reproduced the defect with root cause identified ?

Hussey Supplier Quality Management


Non-conformity management - 8 D report
Containment Action < 2 days Claim Notification Root Cause Analysis and corrective actions < 2 weeks Preventive Actions < 2 months Claim Closure

Corrective actions (To be filled in by the supplier within 2 weeks)


Discipline 5 Identify and Implement Permanent Corrective Actions
Done 5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) What Who When 1235.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is still likely to occur ? What Who 1235.3 What changes will you implement in your Quality Management System to avoid recurrence of the problem (lessons learned for the future) ? What Who 123-

When

Done

When

Done

Discipline 6

Verify Corrective Actions Implementation and Effectiveness (will be done jointly with Schneider upon Schneider request)
Who When Done

6.1 Supplier will provide evidence of implementation of Corrective Actions described above : What 12345-

Corrective Action approval :


Supplier commitment Approved by : Date :

comments : Approved by : Supplier Quality Engineer Schneider Electric Date :

Hussey Supplier Quality Management


Non-conformity management - 8 D report
Containment Action < 2 days Claim Notification Root Cause Analysis and corrective actions < 2 weeks Preventive Actions < 2 months Claim Closure

Preventive actions definition and implementation (To be filled in by the supplier within 2 months)
Discipline 7 Identify and Implement Permanent Preventive Actions
=S= Entity 7.1 Is this problem likely to occur on other parts/products that you supply to Schneider Electric ? =S= Entity Parts Parts

7.2 How will you extend the corrective actions to prevent occurrence of the root cause on these other parts ? What will be done Who 1237.3 How will you extend the corrective actions to improve detection of the non-conformity if it is still to occur ? What will be done Who 123-

When

Done

When

Done

Actions implemented and efficient :


Supplier commitment Approved by : Date :

comments : Validated by : Supplier Quality Engineer Schneider Electric Date :

Claim closure
Discipline 8 Individual and Team Recognition

Claim closure approval :


Supplier commitment Approved by : Date :

comments : Validated by : Supplier Quality Manager Schneider Electric Date :

5 Why: Occurrence Analys

Date :

Prepared by :

Why did the Non Conformity Occur?

As a check for consistency, we can read the why's backward towards the problem statement with a "therefore"

Non Conformity as described by the Schneider Why 0 Therefore C1

Why C2 Therefore

+
Why Why

Therefore

Therefore

Why: Occurrence Analysis

Approved by :
As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".

Why C3 Therefore

Why C4 Therefore

Why

Therefore

+
Why Why

+
Why

Therefore

Therefore

Therefore

C5

Corrective Acton A1 A2 A3 A5 A6

Owner

Due Date

5 Why: Non Detection A

Date :

Prepared by :

Why were you not able to Detect the Non conformity?

As a check for consistency, we read the why's backward toward problem statement with a "there

Non Conformity as described by the customer Why 0 Therefore D1

Why D2 Therefore

+
Why Why

Therefore

Therefore

: Non Detection Analysis

Prepared by : As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".

Approved by :

Why D3 Therefore

Why D4 Therefore

Why

Therefore

+
Why Why

+
Why

Therefore

Therefore

Therefore

D5

Corrective Acton B1 B2 B3 B5 B6

Owner

Due Date

5 Why : Management Sy
Date : Prepared by :

Why did your management System allow the root cause to happen?

As a check for consistency, we read the why's backward toward problem statement with a "there

Root cause as described by 5 Why (O) Why

Why

S1

S2

Therefore

Therefore

+
Why Why

Therefore

Therefore

: Management System Analysis


Approved by : As a check for consistency, we can read the why's backward towards the problem statement with a "therefore".

Why

Why

Why

S3

S4

Therefore

Therefore

Therefore

+
Why Why

+
Why

Therefore

Therefore

Therefore

S5

Corrective Acton C1 C2 C3 C5 C6

Owner

Due Date

Color Key used in this Excel Document (all sheets) Information to be provided by Schneider Information to be provided by the supplier Copy/paste cell: do not change the formalue in it. Titles, giving general instructions GLOBAL Process Flow Diagram Actions Schneider Fill in NC description + Part disposition sheet R Fill in pictures R Fill in the header of 8D Report (Schneider Contacts) R Fill in Notification letter R send the template to the supplier R Fill in 8D Report :discipline 1(Supplier Team) Fill in 8D Report :discipline 3 (Containment action) send the updated template to Schneider Review and Approve Containment action :discipline 3 R send the updated template to the supplier R Fill in NC description + Part disposition sheet Fill in 5 why (O): Occurrence Root cause analysis (RCA) Fill in 5 why (ND): Non Detection Root cause analysis Fill in 5 why (MS): Management System Root cause analysis Complement 8D Report : discipline 4 (Root Cause Analysis) Complement 8D Report : discipline 5 (Corrective Action) Complement 8D Report : discipline 6 (Corrective Action Verification Plan) send the updated template to Schneider Review and Approve RCA + Corrective Action:discipline 4 + 5 + 6 R send the updated template to the supplier R IMPLEMENT ACTION PLAN Complement 8D Report : discipline 7 (Preventive Action Plan) Complement 8D Report : discipline 8 (Propose Claim Closure) send the updated template to Schneider Review and Validate Efficiency of actions :discipline 7 + 8 R sign claim closure and share the updated template with the supplier R

Revision Index: V1-2: 1st release for use Revision Index: V1-2-1: Modification of Notification Letter

Supplier

Leadtime ASAP, but with all necessary information + analysis

Step 1

R R R

2 DAYS Step 2 2 DAYS

R R R R R R R R

2 WEEKS Step 3

5 DAYS R R R R R

2 MONTHS Step 4 ASAP

Hussey Supplie
Containment Action < 2 days Claim Notification

Non-conformity

Reminder
Number of Notification : RMA no. : Supplier Name : Supplier Number : Non Conformity Severity : Place of detection : 0 0 0 Quality

C Position
Quality contact Supply Chain contact Supplier Leader Other( SQME, SSCME, .)

Name

Discipline 1
Position

Cross-Functional Team : The supplier describ


Name

Discipline 2

Define the non-conformity: Description of the


0 0

What is the non conformity ? Why is it a problem ? Who detected the defect ? 0 Where has it been detected ? 0 How has it been detected ? 0

When has it been detected ? 1/0/1900 How many defective parts ? 0 Occurrence (ppm) 0

Containment actions (To be f


Discipline 3
3.1 Which previous shipments are likely to be affected by the same defect (in transit What shipment (BL number)

Define and Implement Containment Actions

3.2 What Actions are taken in the supplier plant to guarantee that from now on, ONL What

3.3 What Actions are taken in other locations (sub-contractors plants) to guarantee t What

Number of non conformities


Product Recall from Customers Sorting result at the logistic platforms Sorting result at Schneider plant Sorting result at supplier plant

Containment Approval :
Approved by : Date :

Root cause analysis (To be fille


Discipline 4

Root Cause Analysis: Why did the non conf

4.1 Where in your global manufacturing process did the root cause occur? (supplier t

4.2 Why did the Non Conformity Occur ? Only the root cause has to be reported here

4.3 Why were you not able to Detect the Non Conformity ? Only the root cause has to

4.4 Why did your Management System allow the root cause to happen ? Only the roo

4.5 Have you reproduced the defect with root cause identified ?

Corrective actions (To be filled


Discipline 5

Identify and Implement Permanent Correctiv

5.1 What are your Corrective Actions to prevent the root cause of Non-Conformity fro What 1235.2 What are your Corrective Actions to improve Detection of Non-Conformity if it is What 123-

5.3 What changes will you implement in your Quality Management System to avoid r What 12-

3-

Discipline 6

Verify Corrective Actions Implementation an

6.1 Supplier will provide evidence of implementation of Corrective Actions described What 12345-

Corrective Action approval :


Approved by : Date :

Preventive actions definition and implementat


Discipline 7

Identify and Implement Permanent Preventiv

7.1 Is this problem likely to occur on other parts/products that you supply to Schneid =S= Entity Parts

7.2 How will you extend the corrective actions to prevent occurrence of the root cau What will be done 1237.3 How will you extend the corrective actions to improve detection of the non-confo What will be done 123-

Actions implemented and efficient :


Approved by : Date :

Discipline 8
Approved by : Date :

Individual and Team Recognition

Claim closure approval :

sey Supplier Quality Management


Root Cause Analysis and corrective actions < 2 weeks Preventive Actions < 2 months

-conformity management - 8 D report

Reminder of claim references


Hussey Plant : # Part no. : Part Name : Batch Number : Purchase Order : Delivered Quantity : 0 0 0 0 0 0 Revision no. :

Customer contacts Location

E-Mail Address

The supplier describes the team that will lead problem analysis and assign responsabilit
Team Role
Sponsor G8D Team Leader Team member Team member Team member

E-Mail Address

y: Description of the non conformity (automatic copy of informations from NC description

Out of

parts inspected

tions (To be filled in by the supplier within 48h)

ntainment Actions: Guarantee that the defective material will not reach Schneider

me defect (in transit or already received by customer, based on traceability data ? Shipped when Quantity

at from now on, ONLY conforming material is shipped by customer (includes WIP + all stock) Who When

lants) to guarantee that from now on ONLY conforming material is shipped by customer? Who When

Number of sorted products 0 0 0 0

PPM PPM PPM PPM PPM

Sorting date

comments : Approved by : Supplier Quality Engineer Date :

sis (To be filled in by the supplier within 2 weeks)

y did the non conformity occur, why the supplier did not detect it?

use occur? (supplier to send a process flow chart to explain)

s to be reported here (To be filled in after "5 Why (O)" sheet has been filled in)

the root cause has to be reported here (To be filled in after "5 Why (D)" sheet has been filled in)

appen ? Only the root cause has to be reported here (To be filled in after "5 Why (MS)" sheet ha

ns (To be filled in by the supplier within 2 weeks)

rmanent Corrective Actions

of Non-Conformity from re-ocurring ? (Poka-Yoke is recommended whenever possible) Who

n-Conformity if it is still likely to occur ? Who

nt System to avoid recurrence of the problem (lessons learned for the future) ? Who

Implementation and Effectiveness (will be done jointly with Schneider upon Schne
Who

ve Actions described above :

comments : Approved by : Supplier Quality Engineer Schneider Electric Date :

implementation (To be filled in by the supplier within 2 mo


=S= Entity

rmanent Preventive Actions

ou supply to Schneider Electric ? Parts

ence of the root cause on these other parts ? Who

tion of the non-conformity if it is still to occur ? Who

comments : Validated by : Supplier Quality Engineer Schneider Electric Date :

Claim closure

gnition
comments : Validated by : Supplier Quality Manager Date :

ve Actions months Claim Closure

Revision no. : 0

Address

Phone Number

ign responsabilities for corrective action


Phone Number

Address

m NC description sheet)

each Schneider

s WIP + all stock)

by customer?

Who

Identified pieces OK

has been filled in)

Why (MS)" sheet has been filled in)

er possible) When

Done

When

Done

When

Done

ider upon Schneider request)


When Done

within 2 months)

When

Done

When

Done