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Purpose of the Job The Bookshop Assistant is the public voice and face of the bookshop. The postholder is responsible for ensuring the smooth transaction of sales and stock maintenance, and providing a welcoming environment and courteous point of contact for all visitors and staff. The Bookshop Assistant(s) in co-operation with all other Arnolfini staff will provide a welcoming service to all users of Arnolfini’s activities (public, artists, contractors, consultants, promoters, staff, sponsors, funders etc).
Key Accountabilities • • Ensuring the smooth running of daily bookshop transactions Providing a welcoming environment and courteous point of contact
Duties and Responsibilities Smooth Running of Daily Bookshop Transactions • • • • To undertake the accurate processing of sales of bookshop merchandise through the correct use of the EPOS system To accurately undertake the check of daily floats and reconciliation of the daily takings To ensure the security of stock, keys and cash, maintaining continual visual surveillance at all at all times, reporting any event of or intention to theft/vandalism/malicious damage or violence to the Duty Manager immediately To undertake administrative and clerical duties for the efficient running of the Bookshop, including, maintaining accurate documentation relating to customer orders, accounts, stock orders, stock returns, EPOS databases and assist with stocktaking.
Welcoming Environment • • • • • • To provide excellent customer service, supplying visitors with information and advice in relation to the bookshop’s services, answering enquiries in person, by phone or in writing in line with Arnolfini’s customer service policy To undertake customer service activities including assisting customers with the selection and location of books To receive requests for special orders and contact customers regarding arrival or delay; convey information regarding special orders to buyers To assist in the preparation of author/artist receptions and other promotions as directed To maintain the tidiness and order of all stock ensuring that strict alphabetical order is adhered to in order that stock is easily accessible at all times. In conjunction with the bookshop management team to create attractive and appropriate stock displays. To be responsible for opening and closing the bookshop as required
opened. Pero’s Bridge. funders. Arnolfini has gained a national and international reputation for presenting innovative work in the visual arts.” In 1975 the organisation moved to its current premises. In 1999 a new footbridge. Since its foundation in 1961. often controversial and sometimes relatively unknown artists and performers and to provide a vital showcase for their work. Arnolfini is funded by Arts Council England South West and Bristol City Council. often controversial and sometimes relatively unknown artists and performers and to provide a vital showcase for their work. Arnolfini was established in 1961 by Jeremy and Annabel Rees above a bookshop on the Triangle in central Bristol. Mission Statement Arnolfini provides Bristol and the west of England with a centre for the contemporary arts of international significance. Arnolfini is a dynamic centre for activity. It seeks to involve the widest possible range of people in its activities and to allow individuals to relish and gain from their experience of the arts. Utilising these skills to assist effective communication and administration within the Bookshop and throughout the organisation To be fully conversant with all Arnolfini policies including Equal Opportunities and Health & Safety and ensure by following established working practices and guidance that all policies are adhered to at all times To attend and contribute to training or meetings as required To carry out any further duties as reasonably requested Scope for Impact • • • Enhancing the Arnolfini’s reputation for high quality customer service Working with other Arnolfini staff to build relationships with all visitors including the public. It presents and develops to high professional standards. theatre. contractors. Bush House. a former tea warehouse alongside the city’s floating harbour. Its policy then is still relevant today: “to seek out challenging. In September 2005 Arnolfini reopened after a major capital development project. • To seek out challenging. With over 500. artists. dance as well as film and music. The refurbished centre provides full access and vastly improved spaces for the making. international in scope and distinctive in character. consultants and promoters etc Contributing to the effective and efficient running of the Arnolfini’s activities APPLICANTS’ INFORMATION FOR THE POST OF BOOKSHOP ASSISTANT Arnolfini Arnolfini is one of Britain's leading independent arts organisations presenting the contemporary arts based in Bristol. some of the most remarkable art of our time. Its aims are: • To play a leading role in the cultural life of the city and the region by presenting an ambitious and imaginative programme.000 visitors in the first full year of operation post re development. including Microsoft Outlook. Arnolfini’s move to Narrow Quay proved a catalyst in attracting other businesses to the then neglected docks. display and presentation of the contemporary arts.General: • • • • To be competent in the use of Microsoft office software packages. sponsors. . live art. The revitalised Harbourside is now a focal point for Bristol’s social and cultural life. performance. The development has enabled Arnolfini to expand from two to 4 floors of the nineteenth century warehouse in the city centre harbour-side area. helping link Arnolfini to the new Millennium Square. Word and Excel. discussion and debate.
• • • • • • To provide a focus and forum for creative participation. Pension: Arnolfini operates a stakeholder pension which employees are entitled to join having completed 6 months employment. verbal and IT communication skills. To commission. A proven ability to deal with the public in a calm and confident manner. or cover holiday and sickness. Arnolfini bookshop is open from 10am to 6pm Tuesday and Wednesday. Clear and effective written. in particular seeking to reach those who might otherwise be detached from the contemporary arts. and the department consists of Bookshop Manager. PERSON SPECIFICATION Essential (must have) Minimum of 1 years experience working in a busy customer orientated environment. The post holder will require excellent customer service and IT skills. Attention to detail and the ability to work in a pressured retail environment without compromising on quality Able to adapt to a lively and constantly changing programme. . facilitating excellent customer service.000 after completion of a six months probation period) Hours will be 13 hours per weekend across 2 shifts. To develop the skills and expertise of its staff. Full training will be given and the successful candidate will need to be available in excess of standard contract hours to undertake training. Arnolfini currently contributes 3% of salary. with the ability to work in a pressurised environment without compromising on quality or accuracy. Desirable (should have) A working knowledge of EPOS (Electronic Point of Sale) systems A working knowledge of Microsoft Office software including Outlook and Word Previous cash handling/till reconciliation experience An interest in the contemporary arts Terms & Conditions The salary is offered at Grade 2. Flexibility required to provide up 10 weeks holiday cover annually Annual leave entitlement will be 24 days pro rata per annum. You will need to provide evidence that you have the necessary permission to work in the UK. Assistant Bookshop Manager and two Bookshop Assistants. 10am to 8pm Thursday to Sunday. To respond to the specific needs and aspirations of different sections of the community. The Post The post holder is responsible to the Assistant Bookshop Manager for providing general retail duties including stock sales. £13. tidy presentation of all merchandise and answering both bookshop and general enquiries.500 pro rata per annum (rising to £14. To share its experience and welcome participation with other cultural organisations. To have a friendly and open minded environment for staff artists and visitors. critical discussion and life long learning about contemporary arts for people of all ages and backgrounds. with a flexible attitude and willingness to learn. and act as a catalyst for new and experimental work.
We would appreciate it. Completed applications should be marked on the top left corner of the envelope “Bookshop Assistant” and sent along with the monitoring form to: Recruitment Manager. 16 Narrow Quay. If you need to attach a continuation sheet please mark your name clearly at the top of the sheet.uk. which will be held on Tuesday 1 Sept ‘09 You will be notified as soon as possible if you are invited to attend an interview. Please do not attach CV. if you would complete and return the enclosed monitoring form.Applications Please complete the application form enclosed in this pack. we shall not be sending rejection letters. references or educational certificates to your application form. To ensure fairness to all applicants any decision to short list you for interview will be based solely on the information you supply on your application form. owing to the anticipated response. Applications in the form of CVs will not be considered Arnolfini is actively working towards equal opportunities and welcomes applications from all areas of society.org. Bristol BS1 4QA Applications should arrive no later than 5pm Friday 21 Aug ‘09 Only Short-listed Candidates will be notified of interview. you can download a version from our website www. It is important you give as much information as relevant regarding why you wish to apply and what makes you a suitable applicant. Arnolfini. or should you wish. Ensure you read the job description and person specification before you start to complete the form. Regrettably. .arnolfini. Please limit continuation sheets to one side of A4 The application form is an important part of the selection process.