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Frances Lozito 5/11/04

Background

She started in December 1974 in the New York Regional office as a clerk. In July 1977
she moved into the security office at Region, hi 1985 she was accepted as a Special
Agent/Federal Air Marshall and worked out of Chicago for four years. In 1989 she
moved to FAA Headquarters and worked in several offices within ACS (Air Civil
Security). She became the Personal Security Inspector for United Airlines sometime in
1990-1991. In 1999 she became the Division Manager for Air Carrier operations. All
the PSFs reported to her. She transferred to TSA in late 2002 and is now Chief of Staff
in the Office of Security Technology, TSA.

Day of 9-11.

She was sitting with Lee Longmire receiving a performance appraisal and her pager went
off to report to the 10th floor command center. She only knew at that time that a plane
had crashed into the World Trade Center, but not that it was a commercial aircraft. At
that time she had not heard about a hijacking. Some positions were occupied and the TV
was on in the room. She recalled that she saw the second crash occur on TV and that
they knew something was different. She doesn't recall when she actually heard that there
was a hijacking ongoing. She sent for Steve Jenkins and Janet Riffe after she arrived at
the 10th floor to become PSI representatives in the Aviation Command Center (ACC).

Until there was confirmation of something else, Security always came up to the ACC if a
commercial aircraft was involved. At some point between the second WTC event and the
Pentagon she learned that there were hijacks within the air traffic system.

When she arrived in the ACC she was not initially assigned a task, except to try and
understanding what was happening. She arrived together with Lee Longmire. She was
shown a schematic and immediately identified the front middle desk as her desk of
responsibility. That is when she summoned Jenkins and Riffe. She recalled that Mike
Weikert was there, almost surely at position 2. Lee Longmire was at position 1. She did
not sit down but roamed in the area between the dais and the first row of positions. She
recalled that Janet sat at the PSI position and was on the phone with American Airlines.
They made room for Steve Jenkins at the same position.

She was asked who else was there, on the dais and at the net positions. She recalled that
Falcone was there, but didn't recall what he was doing. She thought that Mike was
initially at position 2. She doesn't recall sitting down that morning. She doesn't
especially remember any of the Air Traffic senior managers being there or who manned
the two nets that day.

In reference to Lee Longmire's notes, she did know what the number 2 position did; it
managed the flow of information. If she had sat up front, she would have been on the
primary net, she recalled. She doesn't recall seeing Jeff Griffith, but thought he might
have been there. Of other possible names, she thought that Mike Morse might have been
there.

The person in charge would have been Lee Longmire unless Monte Belger was there.
Her role that day was to feed information to the dais. However, when pressed she could
not provide specific answers.

Additional questioning can be summarized that she did not recall anything substantive
that forwarded our investigation, even after staff showed her logs of that day.

She did recall one thing, the line item about a passenger shot on AA11. She recalled that
Janet Riffe did fill out an event sheet concerning that item and that event sheets were put
in a box and then picked up by an event recorder who made the entries in the log. She
thought she may have seen that sheet and perhaps showed it to Lee Longmire before
putting it in the box.

Staff shared with her some of the transcript information from lines 5114 and 4530 at the
Command Center concerning UA93. Nothing staff shared jogged her memory in any
substantive way concerning situational awareness on UA93. She would have assumed
that the military was on the net; they are part of the routine call-up. From past experience
they have always been on the line, but didn't say much.