Code of Conduct 2013

The BUACA standards of conduct will be adhered to at all times by all members, support members, and volunteers of BUACA. Behaviour Language Appropriate - Using encouraging/positive words and a pleasant tone of voice - Open and honest communication In appropriate - Insults, criticisms or name calling. Bullying or yelling - Sexually suggestive or degrading comments or jokes - Displaying rude or demeaning patches on vests - Spreading or engaging in gossip or untoward criticism of other members or the club - Favoritism or giving gifts - Spending excessive amounts of time alone with children - Bullying, harassment - ‘Grooming’ children or young people - Violent or aggressive behavior including hitting, kicking, slapping or pushing - Kissing or touching of a sexual nature consistent with ‘grooming’ - Using alcohol or other substances before or during work or events involving children in direct care of BUACA - Inappropriate clothing - Sending inappropriate emails - Disrespectful conduct towards other members or national chapter


- Being a positive role model - Building relationships based on trust

Physical Contact

- Allowing for personal space - Touching due to medical emergency or protecting from physical harm -Non-threatening - Appropriate attire/clothing for role


In the event that the code of conduct for interacting with children and young people is breached, actions will be taken in accordance with our organisation’s grievance policy and breaches of the child and youth risk management strategy. “I have read, understood, and will act in accordance with the above code of conduct.”

Name: __________________________ Signature: ___________________ Date:___________

Grievance Policy 2013
The primary purpose of this grievance policy is to set out the steps to be followed in dealing with a grievance or dispute internally, and to ensure a fair and speedy response. Both informal and formal procedures will be fair and non-discriminatory, and deal with grievances promptly.

Informal Grievance procedure
Step 1: The person making the complaint approaches the chairperson or a person designated to deal with grievances and disputes, such as a complaints officer, to discuss the matter. Step 2: The person receiving the complaint needs to obtain as much information as possible, evaluate the grievance/dispute and explore options for resolution using the appropriate system. Step 3: The person making the complaint should be advised of his or her right to submit a formal grievance if he or she is not satisfied with the decision and outcome of the informal process.

Formal Grievance Procedure:
Step 1: If informal discussions fail to resolve a grievance/dispute, a formal complaint is made in writing via the appropriate form to the chairperson, complaints officer or other appropriate person designated to deal with formal grievances. The complainant must set out all the details of the grievance or dispute. Step 2: The complaints officer, or person designated to deal with the complaint, attempts to resolve the matter with the complainant. If the complaint involves another person or persons, it is necessary to discuss the matter with the other person or persons concerned to get their side of the story. Step 3: If there is a dispute between two or more people, mediation may be recommended at this stage, where an impartial third party attempts to assist the parties to resolve their dispute. The mediator may be a member of the BUACA or an external person. The mediator must be acceptable to the parties, and should not have any stake in the outcome. The mediator facilitates the discussion between the parties and guides them towards a solution. Each party is given a fair opportunity to state their case. The mediator does not decide the dispute or impose a solution on the parties. No decision is made during the mediation process, so if the parties do not agree on a resolution, they can pursue the matter further. Step 4: If mediation fails, or it is not considered appropriate in the circumstances, the matter is referred to an impartial grievance committee. The grievance committee invites the parties to attend a hearing, and gathers all the necessary information needed to make a decision. At the hearing, the parties have an opportunity to outline the basis of the grievance or dispute, to present documentation and call persons. Step 5: The committee sums up the issues and, after considering all the information presented to them, the committee makes a decision. The committee informs the parties of their decision or recommendations. After the hearing and after a decision has been reached, the parties may appeal against a decision or recommendation made by the committee. The parties must be given a reasonable time in which to submit an appeal in writing.

A notice of a grievance or dispute may be withdrawn at any time.

Removal of a Committee Member
Grievances and disputes may arise as a result of the conduct of one or more committee members. For example, a committee member may not be acting in the best interests of the association, or a committee member may be causing discontent amongst the committee, making it difficult for the national committee to operate. BUACA may generally remove a committee member by means of a resolution in a general meeting or a special general meeting, and appoint another member. If a member is to be removed, the National Committee must inform the member of the motion to have the member removed and the reasons for the removal. The committee member must be given the opportunity to submit a written response, giving reasons why he or she should not be removed. The removal of members will be voted on by the national committee.

Expulsion of members
In some situations, it may be necessary for BUACA to suspend or even expel a member, including a member of the national committee. Members may be expelled for a number of reasons, for example, serious criminal conduct, failing to comply with the codes of conduct and bringing the BUACA into disrepute. Expulsion is seen as a last resort, when all other options to resolve the problem have been exhausted. The National President being the owner and Trustee of the BUACA trademark reserves his right to expel any member being of disrespectful of his role as National President.

Recording Template of Disputes or Grievances
Name of person making dispute Brief description of dispute Step taken Outcome

Investigating person___________________________________________Date_____________________

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