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Informationandcommunicationstechno logy(ICT)infrastructure
Inrecentyears,investmentsinICThaveskyrocketed.InCanadaalone, ICTinvestmentperworkerhasrisenfrom$385in1980to$2,338in 2008,forgrowthofmorethan507%(source:CSLS).Informationand communicationstechnologiesaremuchmorethaninvestmentin physicalhardware,however. ICTinfrastructureisasetoftoolsusedtosupportinternalandexternal communications,shareinformationandcarryoutplanninginan organization. Inconcretetermsitconsistsoftwoelements:thefirstcombines technicalinfrastructure,i.e.software,hardware,networksandallother tangibleICTresources.Thiselementisdeterminedbytheextensibility, connectivityandcompatibilityofICTinfrastructure. Thesecondelementcomprisesthebusinessinfrastructure:the organizationsknowledgeandskillswhenitcomestomanagingitsICT. ThissecondcomponentofICTinfrastructurereferstothemanagement ofdataandinformation,theorganizationalarchitectureandskillsofits ICTstaff. ThefigureshowsthepositioningofdifferentcompaniesintermsofICT infrastructure,accordingtotheirbusinessstrategy.Itclearlyshowsthat Reactorsarethosewiththeweakestinfrastructure.Attheotherendof thescale,ProspectorsandDefendershavethestrongestpositioning. AnalyzersfallbetweenProspectorsandDefendersforalmostallICT infrastructurecomponents,butarestillaheadofReactors.

Organizational architecture 4

3,5 Dataand information management 3 SkillsofICT staff

2,5

Extensibility

Compatibility

Defender

Connectivity Prospector

Analyzer

Reactor

Organizationsproduct/marketstrategiesareclassifiedasfollows: Defender:Amorelimitedrangeofproductsthanthecompetition,inastablemarket,offeringsuperiorqualityandservices.Notnecessarily onthecuttingedge,butdoesthebestpossiblejob. Prospector:Constantlyredefinesproductsandmarkets.Effortsaredirectedatbeingtheleaderandtakingadvantageofbusiness opportunitiesastheyarise. Analyzer:Maintainsaproductlinethatisupdatedtokeeppacewithindustrytrends.Rarelytheleader,butgenerallyinsecondplacewitha moreaffordableproductorservice. Reactor:Nocoherentproduct/marketorientation.Notabletoactasaggressivelyascompetitors,andforcedtorespondtoexternal pressurestosurvive.

Thedatapresentedinthisfactsheetweredrawnfromasurveyof429companies(88inQuebec,88intherestofCanada,and253inNewZealand).Answersarebasedonascaleof1to5,with1beingstronglydisagreeand5beingstronglyagreewiththestatement.

www.hec.ca/cpp

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