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Project Synopsis on
Online Solution Provider
SAIMA IRAM B.Tech (CSE) Roll No. 0909210081
Department of Computer Science Priyadarshini College of Computer Sciences, Greater Noida
-0909210081 .No.Online Solution Provider (OSP) TABLE OF CONTENTS Title of Project Introduction Abstract Objectives Scope Proposed System Advantage Design principles and Explanations Project type Keywords Platform/Technology used for Development: Technology Platform Functional requirements: Software requirements Hardware requirements Basic needs Context diagram Conclusion Project details Saima Iram -2- Roll.
This site comes with different methods of online payments like credit card. PayPal…Etc. software. Using this concept users from all over the world who are facing problem with software or hardware can just register in to website and join in to respective community based on the problem they are facing and post questions on the site’s-Solution site will provide related help to costumer to solve their problem’s-Solution site will charge registration fee for every user who want customer support from there site with a time limit. User is provided with priority levels based on the type of registration they had chosen.No. networking and database… Etc.-0909210081 . Online Solution Provider site will provide customer support for hardware.Online Solution Provider (OSP) ONLINE SOLUTION PROVIDER INTRODUCTION: This project is about providing customer services for software professionals through website. Saima Iram -3- Roll.
It is a contract between the user and the company by paying some amount through Credit Cards only. After completion of the contract the users has to reregister with the company again and avail services of the company. After registration the user can post the problem and get the solution from the company. The problem can be based on hardware.. Once the customer is registered with the organization. This site provides online solutions for their customer’s. which deals with attending customer requirements. software.Online Solution Provider (OSP) ABSTACT: This Web application provider is developed for an organization. he can get services provided by the site within the valid period. all IT related problems. networking and database i. The following modules support customers to keep track. This project is aimed for providing the user to solve their IT related problems online.-0909210081 . They can get the solution depending on their priority.No. Saima Iram -4- Roll.e. The user has to register first with the company then he/she can avail the services provided by the company.
To decrease the communication gaps and increase the coordination. A user can post any number of problems for any number of his/her dependants. Saima Iram -5- Roll. To build a database of information regarding the transactions. 2. SCOPE: Administrator is confined to looking at the database and updating the website with various new services.Online Solution Provider (OSP) OBJECTIVE: The basic objective behind this project is the 1. To give quick access to information. Customers can register themselves with the website for free and can avail the features like online assistance for their problems. 4.No. For decision making and strategy planning This application main objective is to provide quick solutions in less time and to reduce communication gap. 3.-0909210081 . It is the duty of the Administrator to Assign groups to the support persons manually It is the duty of the Support person to give the solutions to the problems of his assigned group manually Administrator can check for the validity of any claim and he deserves the right to cancel any claim.
Saima Iram -6- Roll. This has several sub modules they are: 1.) Hardware module: This module only deals with hardware related problems. the proposed system is modularized and the modules are: Registration module: This module takes cares of client information.Online Solution Provider (OSP) PROPOSED SYSTEM: To overcome the above disadvantages mentioned.-0909210081 . Sales module: This module keep track record of complete sales of ESOLUTION PROVIDER. The customer has to provide complete information. Customer module: This module keeps complete information about customers. Initially the customer has to register with E-SOLUTION PROVIDER. The client has to register once. Then onwards the client can access the services provided by the site any time in future till his validity period expires. 3. that is the customer has to Reregister with the organization for every six month’s otherwise the contract will be cancelled. The customers who register their information with ESOLUTION PROVIDER are eligible to avail services. Support module: This module is responsible for providing the solutions.No.) Software module: This module only deals with software related problems. his Business and other activities then only the organization can provide complete services.) Network module: This module only deals with network related problems. 2. This Module also takes cares of the customers contract.
The customer has to register with the company once and can. The company can concentrate on the important tasks that are to be carried out. He can retrieve the results.No. Sub Manager Module: This module keeps complete information about employees. ADVANTAGE OF PROPOSED SYSTEM Amount of paper work is reduced and references to be carried out by the company to validate the customer are automated. The support person has to attend the higher priority problem first before any lower priority problem can be attended. Saima Iram -7- Roll.-0909210081 . immediately. The customer can indicate the priority of his problem. as and when the solutions are provided. That is employee details.) Database module: This module only deals with database related problems. departments and their payment terms. The company need not remind the customer about his account’s status. Super Manager Module: This module is responsible for assigning new services to the organization. avail the services offered. He can post the problem immediately without having to make any telephone call or wait to meet the concerned person. The customer is updated with the account status whenever he logs into the system. The customer has to log in to the system to retrieve the solution of his pending Problem. at his own convenience.Online Solution Provider (OSP) 4.
Graphical User Interface. Registration Module 2. Sales Module 4. Customer Module 3. Design.-0909210081 . Testing and.No. Saima Iram -8- Roll. DESIGN PRINCIPLES AND EXPLAINATION: Main Module: 1. Waiting periods and delay in receiving the solutions are kept to bare minimum and there is no customer dissatisfaction. Implementation. This increases efficiency and there is a lesser burden on the support person. which results in increasing business. Support Module PROJECT TYPE KEYWORDS: Analysis.Online Solution Provider (OSP) The support person can attend to his work rather than be engaged in giving the solutions to customer over telephone.
Internet Explorer. Mouse. RDBMS Oracle10g.4 GHz. 2. JDBC (32 bits).Online Solution Provider (OSP) PLATFORM/TECHNOLOGY USED FOR DEVELOPMENT: Technology: Web Technologies. Monitor. FUNCTIONAL REQUIRMENTS: Hardware Specification PROCESSORS RAM HARD-DISK OPERATING SYSTEM INPUT DEVICES OUTPUT DEVICES Software Specification WEB SERVER LANGUAGE SCRIPTING LANGUAGE IDE DATABASE BROWSERS : : : : : : Tomcat 5. Microsoft windows XP professional. HTML JSP DreamWeaver. : : : : : : Intel Pentium 4. EditPlus.0 Java. Keyboard.-0909210081 . Database. Photoshop. 20 GB.No. Macromedia Flash. 512 MB. Graphical Design Tools Testing Tools. CONNECTION INTERFACE : GRAPHIC DESIGN : Saima Iram -9- Roll. Notepad. Platform: Microsoft Window XP.
10 - Roll.0 is the web server.No. Java and HTML languages are used with J2EE (Jdbc.Online Solution Provider (OSP) BASIC NEEDS: E-Solution site is developed under Microsoft windows xp operating system. CONTEXT DIAGRAM Saima Iram . JSP. oracle 10g for database and Tomcat 5. These are the software requirements of E-Solution site. XML) web technology’s.-0909210081 .
No. System has password facility so that unauthorized user can’t use it. ESolution Providers is well suited when organization want to provide IT Solutions on On-line. Report generations are in well defined format.11 - Roll. Saima Iram Saima Iram . which runs on the web browser so the interface is easy to operate the system for new users also. Data entry is very easy and minimum typing efforts due to direct selection criteria. The efficiency of any system designed to suit an organization depends cooperation during the implementation stage and also flexibility of the system to adopt itself to the organization.Online Solution Provider (OSP) CONCLUSION: System is developed as a web application.-0909210081 . PROJECT DETAILS: Project Name Prepared by Date : : : Online Solution Provider (OSP) Saima Iram 04-Dec-2012 Thank you.
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