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Sample Schemes of Work and Lesson Plans

Business, Administration and Finance Diploma Level 3
OCR Business, Administration and Finance Diploma Level 3: H844 Unit F280: Effective communication in the business world
This Support Material booklet is designed to accompany the OCR Business, Administration and Finance Diploma specification for teaching from September 2008.

© OCR 2009

.5 OCR Business................................................................... Administration and Finance Level 3 Unit F280: Effective Communication in the Business World............ Administration and Finance Level 3 Unit F280: Effective Communication in the Business World...............................................3 OCR Business...........................2 OCR Business............................................................................7 OCR Business...Contents Contents............10 OCR Business................................................................................13 2 of 16 Business........................................................................................... Administration and Finance Level 3 Unit F280: Effective Communication in the Business World................................ Administration and Finance Level 3 Unit F280: Effective Communication in the Business World................................................ Administration and Finance Level 3 Unit F280: Effective Communication in the Business World........ Administration and Finance Diploma ............

What do learners understand by the term? Worksheet activity identifying the appropriate type of communication for different scenarios (a mixture of personal and business related) PowerPoint presentation building up a model of communication Class activity. receiver. identify and justify an appropriate style and approach to that type of communication (again a mixture of personal and business) POINTS TO NOTE Worksheet • • • PowerPoint presentation Data projector and speakers • • Most communication models include a sender. Show a number of great speeches from movies.1 AND AC 2. ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE Introduction to communication 8 HOURS TOPIC WHAT IS COMMUNICATION IN THE BUSINESS WORLD (LEARNING OUTCOME 1: AC 1. Using the same scenarios as previously. politics etc. Ask learners to identify different styles and approaches to communication (AL) Worksheet activity.Sample Diploma Scheme of Work OCR BUSINESS.2) SUGGESTED RESOURCES • • Whiteboard and pens SUGGESTED TEACHING AND HOMEWORK ACTIVITIES • • Mind-map the concept of communication. Administration and Finance Diploma = ICT opportunity 3 of 16 . medium and barriers Learners can particularly look at the verbal and non-verbal communication that the speakers are using Styles and approaches to communication • • • Worksheet = Innovative teaching idea Business.

Sample Diploma Scheme of Work = Innovative teaching idea = ICT opportunity Business. Administration and Finance Diploma 4 of 16 .

including ones that have not arisen yet. ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE Media and Protocol for communication 8 HOURS TOPIC WHAT IS COMMUNICATION IN THE BUSINESS WORLD (LEARNING OUTCOME 1: AC 1. forwarding. replying. emails that have been sent/received.Sample Diploma Scheme of Work OCR BUSINESS. multiple mailings = Innovative teaching idea Business. use of cc and bcc. These should include: − Email. There should be an opportunity to question a number of different staff about their use of communication media and to review some communication in action (ie meetings. Administration and Finance Diploma = ICT opportunity 5 of 16 . Learners should develop a set of protocols for their own business enterprise (AL) POINTS TO NOTE • Learners are likely to be aware of many if not all of these media This could be done by using an external speaker with examples or by following a case study approach if a suitable business can not be found • • Key points to note sheet for visit • • • Learners should develop protocols for as many eventualities as they can think of.2) SUGGESTED RESOURCES • PowerPoint presentation SUGGESTED TEACHING AND HOMEWORK ACTIVITIES • PowerPoint presentation of different communication media with examples of their use Class visit to a medium sized organisation to research communication media and protocol. subject. notice boards etc) (EE) Enterprise activity.1 AND AC 2.

formal/informal audience = Innovative teaching idea = ICT opportunity Business.1 AND AC 2. visual aids (powerpoint etc). spelling punctuation and grammar. conventions/layout.2) SUGGESTED RESOURCES POINTS TO NOTE and attachments SUGGESTED TEACHING AND HOMEWORK ACTIVITIES − Oral communication. ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE 8 HOURS TOPIC WHAT IS COMMUNICATION IN THE BUSINESS WORLD (LEARNING OUTCOME 1: AC 1. house style.Sample Diploma Scheme of Work OCR BUSINESS. feedback − Written communication. Administration and Finance Diploma 6 of 16 . sentence/paragraph structure. dealing with questions. preparation. level of technical language.

Learners should be led through the process of analysing the impact of this technology. Each pair is given a new piece of technology that could aid business communication and told to analyse for a specific businesses. Both arguments can be presented to the rest of the group (AL) • Case Study • • • Pictures/examples of technology = Innovative teaching idea Business.1. Arguments are likely to include: − − Speed and reach of communication Ability to home work • Case study exercise.3) SUGGESTED RESOURCES • Whiteboard and pens SUGGESTED TEACHING AND HOMEWORK ACTIVITIES • Mind-map different types of technology that aid business communication POINTS TO NOTE • This is constantly changing and therefore important to get as much information from the learners as they are likely to be using some of the most recent developments A good way of showing this process is to have a series of circles growing outwards from the centre. One of the pair should argue for the introduction and the other against. (AL) Learners should be split into pairs. In the centre is the piece of technology. A case study of an organisation that has introduced a new piece of technology to aid communication. 2. 2.Sample Diploma Scheme of Work OCR BUSINESS. ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE Technology in business communication 8 HOURS TOPIC USE AND IMPACT OF BUSINESS COMMUNICATION (LEARNING OUTCOME 2: AC 2. Administration and Finance Diploma = ICT opportunity 7 of 16 .2. The next circle shows the implications sorted into arguments for and against the introduction. The next circle contains the implications (good and bad) of introducing it.

• = Innovative teaching idea = ICT opportunity Business. Learners to be split into groups of 3/4.3) SUGGESTED RESOURCES POINTS TO NOTE − − − − − − − − • PowerPoint presentation outlining the benefits of effective communication to the business and the consequences of poor communication to business Role play activity. Administration and Finance Diploma 8 of 16 . They should • PowerPoint presentation Benefits: • • • • Increased efficiency Improved productivity Increased profitability Improves reputation Competitiveness Profitability Spam Administrative issues Technical infrastructure Support requirements Training Need for guidelines/protocols SUGGESTED TEACHING AND HOMEWORK ACTIVITIES The benefits of effective communication and the consequences of poor communication. 2.Sample Diploma Scheme of Work OCR BUSINESS. Each group is to imagine they are working in a business.2.1. 2. ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE 8 HOURS TOPIC USE AND IMPACT OF BUSINESS COMMUNICATION (LEARNING OUTCOME 2: AC 2.

2. Administration and Finance Diploma = ICT opportunity 9 of 16 .3) SUGGESTED RESOURCES POINTS TO NOTE • • Generates business Facilitates the development and sharing of ideas Builds good working relationships Loss of direction-stagnation Impact on quality Employer/employee conflict Low employee morale High employee turnover SUGGESTED TEACHING AND HOMEWORK ACTIVITIES write a script and act a role play showing a scenario with poor/ineffective communication and the same scenario with effective communication.1.2. They should then have a PowerPoint highlighting the specific benefits and consequences shown in the role play.Sample Diploma Scheme of Work OCR BUSINESS. (EL/AL) • • • • • • Consequences: = Innovative teaching idea Business. ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE 8 HOURS TOPIC USE AND IMPACT OF BUSINESS COMMUNICATION (LEARNING OUTCOME 2: AC 2. 2.

Administration and Finance Diploma 10 of 16 .2. 3. Emails should be sent to the learners before the activity to try to influence their behaviour • Negotiating Learners to chair a role play meeting of negotiations between management and workers over pay. Workers will have their POINTS TO NOTE • This is a chance to use Employer engagement as much as possible and to design the events to suit local business/staff = Innovative teaching idea = ICT opportunity Business.Sample Diploma Scheme of Work OCR BUSINESS. ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE The Communication Pentathlon 8 HOURS TOPIC COMMUNICATING TO SUPPORT BUSINESS ACTIVITIES (LEARNING OUTCOME 3: AC 3. Each activity has a different outcome and will be judged by a panel of independent judges (preferably from business) and their performance reviewed by the teacher/tutor and peers (EL/EE)) • Influencing Learners should be given a space in a hall or playground and using a range of communication they should influence as many other learners (probably from a lower year) to join them before the whistle blows.1. depending on the tasks undertaken. Use of ICT is probably essential SUGGESTED TEACHING AND HOMEWORK ACTIVITIES Each learner will take part in 5 activities (the pentathlon).3) SUGGESTED RESOURCES • A number of different resources. 3.

Administration and Finance Diploma = ICT opportunity 11 of 16 . ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE 8 HOURS TOPIC COMMUNICATING TO SUPPORT BUSINESS ACTIVITIES (LEARNING OUTCOME 3: AC 3. 3.3) SUGGESTED RESOURCES POINTS TO NOTE SUGGESTED TEACHING AND HOMEWORK ACTIVITIES set of objectives and level of compromise as should management • Managing A command task against the clock. For example the learner must get 3 learners to turn a sheet over whilst standing on it • Networking A networking exercise to find people with certain experiences/skills. Judges to be part of the ‘network’ • Persuading Learners to write an article for a local newspaper persuading residents to do.2. 3.Sample Diploma Scheme of Work OCR BUSINESS. or not do something = Innovative teaching idea Business.1.

ADMINISTRATION AND FINANCE LEVEL 3 UNIT F280: EFFECTIVE COMMUNICATION IN THE BUSINESS WORLD SUGGESTED TEACHING TIME TOPIC OUTLINE Controlled assessment – 6 hours Use of OCR Model Assignment.Sample Diploma Scheme of Work OCR BUSINESS. 3.3) SUGGESTED RESOURCES POINTS TO NOTE SUGGESTED TEACHING AND HOMEWORK ACTIVITIES = Innovative teaching idea = ICT opportunity Business.2. possibly adapted for use with the centre’s own enterprise activity. 8 HOURS TOPIC COMMUNICATING TO SUPPORT BUSINESS ACTIVITIES (LEARNING OUTCOME 3: AC 3. Administration and Finance Diploma 12 of 16 .1. 3.

With that in mind. Learners can identify different communication methods. An example can be found at http://www. Administration and Finance Diploma 13 of 16 . Lesson length is assumed to be one hour Learning Objectives for the Lesson Objective 1 Objective 2 Objective 3 Learners can understand what is meant by communication.mwls. Administration and Finance Level 3 Unit F280: Effective Communication in the Business World Introduction to communication OCR recognises that the teaching of this qualification will vary greatly from school to school and from teacher to teacher.pl. Can learners think of any other times when communication has gone wrong? Business.uk/icebreakers/following_instructions. this lesson plan is offered as a possible approach but will be subject to modifications by the individual teacher. This simple activity is likely to produce a number of results from those learners who get it quite quickly through to those who go all the way to the end. Content Time 0-10 mins Content Use following instructions icebreaker.Sample Diploma Lesson Plan OCR Business. After the exercise has been completed there should follow a discussion over why different learners had different responses.co. Learners can identify the suitability of different communication methods for different scenarios. The teacher should facilitate the discussion around to the way in which the message was communicated and context (time-pressure). Recap of Previous Experience and Prior Knowledge No prior learning on the topic of communication.

It would be much easier from your point of view. This can then open up the discussion for the whole class. relate the importance of having the 14 of 16 Business. Next to each scenario should be a space for learners to write their opinion of an appropriate method of communication for that scenario. What can happen if you order a pizza online (ie you click the wrong button and end up with 10 margaritas!). For example. these will be built up into a model of communication at the end of the lesson) • Appropriate sender • • • 20-30 mins Appropriate medium Appropriate receiver Lack of barriers. They should include (although maybe not in these terms.Sample Diploma Lesson Plan Time 10-20 mins Content Ask learners to come up with elements of good communication. The teacher should go round the groups and facilitate the discussions. Some of these should provide different answers form different learners and form the basis of the following discussions. Administration and Finance Diploma . 40-50 mins Consolidation Time 10 minutes Content Using the whiteboard build up a model of communication Sender Barriers Message Barriers Receiver As each element is added to the model. The teacher should play ‘devils advocate’ on each. 30-40 mins In pairs or small groups learners should discuss their answers. Examples of scenarios include: • • • • • • Dumping your boyfriend/girlfriend Asking for a pay rise Ordering a pizza to be delivered Finding out which diploma learners should pass or fail Dealing with customer complaints Advertising a new product. Hand out a worksheet with a number of communication scenarios on. focussing on explaining why they decided upon their methods. These should be built up into a mind-map on the whiteboard. Each group should read out the answers they have obtained for each scenario. why can’t you dump your boyfriend/girlfriend by text message.

Sample Diploma Lesson Plan correct element using examples from the previous discussions (ie asking your mate to dump your boyfriend/girlfriend). Administration and Finance Diploma 15 of 16 . Business.

They should write the instructions for a young child to be able to follow. They can use pictures if they have the facilities.Sample Diploma Lesson Plan Time Homework Content Learners should write a set of simple instructions for using a piece of technology. 16 of 16 Business. or how to save a number on their mobile phone. A good example would be how to play a song on their IPOD. Administration and Finance Diploma .