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CHRIS BOESE 404.310.

5522
chrisboese@gmail.com
linkedin.com/in/chrisboese
UX Product Design, Research, & Content Strategy christineboese.net

PROFILE SKILLS

Greater NYC UX Design Lead at JPMorgan Chase, Medidata, Fidelity, Card-Based, Data Visualizations
Atmosphere Proximity [BBDO], H4B Chelsea [Havas Health] & Razorfish Learning Management Systems
Data Publishing & Enterprise CMS
Special Interest in AI and machine learning, model visualizations &
interfaces (UX designer for JPMC 2019 data science hackathon team), Service Design
as well as data-publishing & visualization systems, and Explainable AI/ML Product Platform Integration
Cloud Software Administration Flows
A Drive for Innovation: 14 years on Greater NYC industry & research
CX/CRM Integrated Solutions
projects. Ph.D. Rensselaer Polytechnic Institute in HCI & technical
communication with 15 years university-level & engineering school Collaborative UX Design Processes
teaching experience, focusing on computer-assisted teaching methods & Research Methods
Responsive Component Design
I'm an engaging team leader, speaker, and coach who conducts
actionable Design Thinking and Service Design workshops, user CAREER HIGHLIGHTS
research & usability testing; I create and execute strategic design and
research plans targeted to different stages of product lifecycles
Elected First Vice President of Society of
Technical Communication NY Metro Chapter
July 2019
EXPERIENCE
Appointed to Design Thinking Advisory
Lead UX Architect, Vice President Board for Pace University Lubin School of
JPMorgan Chase, Jersey City, NJ. (June 2018 to present) Business, 2020
• Conducted Service Design audits and user research to help establish new
AI/ML infrastructure services. Held Design Thinking Workshops with a Event Coordinator for Medidata’s 1stst-ever
growing AI/ML dept and product areas to execute a Creative Brief, create immersive Customer Design Studio at NYC
themes, identities, and a Brand Print, with extensive templated deliverables. NEXT 2017 Conference (1,200 global life
sciences attendees at week-long event),
• Transformed infrastructure cloud-optimization dashboard with the Material opening new channels for user research &
design system, into an actionable system for modular, reusable, card- and innovation for cloud-based clinical trials
component-based analytics displays and optimization tools. The strategy and
conceptual designs for an internal, AWS-style cloud self-service process was MyFord Touch 2010 owner support site won
used as a design model across several project teams. Razorfish a $11M contract extension to
redesign the Ford Owner Support experience
based on the CMS modular “Card” model
Lead UX Product Designer I designed for the MyFord Touch CES launch
Medidata Solutions, NYC, NY. (September 2015 to June 2018)
• Designed a unified platform portal for clinical trial administration: a role- ESPN.com redesign won 2 Webby Awards
based, client front door surfacing modular, data visualization cards, multiple in 2009
product integrations, collaborative task management, and alerts and
notifications -- at a top NYC startup (by revenue – sold in 2019 for $5B+)
EDUCATION
• Led UX team research in global product development, coordinating
processes, standardizing deliverables, conducting design thinking workshops
for hackathons and cross-product collaboration to demonstrate the ROI of Ph.D. HCI, Technical Communication,
UX design within a start-up-shifting-to-enterprise engineering culture Rhetoric, Rensselaer Polytechnic, NY

Design Lead (Contract) M.F.A., Creative Writing, University of


Fidelity Investments, Jersey City, NJ. Jan 2015 to Aug 2015 Arkansas-Fayetteville
• Delivered a redesigned, consumer-facing Learning Center and webinar
calendar for Fidelity.com, shepherding the project from UX Brief through initial B.A., Journalism, University of Wisconsin-
research, conceptual design, timeline planning & detailed design Eau Claire
CHRIS BOESE 404.310.5522 Page 2

Associate Director of User Experience ACADEMIC WORK


BBDO - Atmosphere Proximity, NYC. Jan 2014 to Jan 2015
• Led the UX health and wellness practice, delivering end-to-end drug launch T. Anthony Pollner Distinguished Professor,
strategies for clients such as Johnson & Johnson (DePuy Synthes) and Novo School of Journalism, University of
Nordisk (major Saxenda launch & TruthAboutWeight.com unbranded site) Montana Fall 2005

• Supervised team of junior UX designers, content strategists and business Endowed visiting professorship:
analysts, building out a research library, document templates and standards, taught seminar on weblogs & citizen
and evangelizing UX within the “Mad Men” traditional advertising agency journalism movement while on official leave
from CNN.
Senior Information Architect (Contract)
H4B Chelsea (Havas Health) NYC. July 2013 to Dec 2014 Co-advisor to student newspaper, directing
• Designed a multi-channel patient support and engagement platform critical for the RSS-based redesign of the CMS and
MS patients and health care providers in an intensive multi-year program for online edition
the newly-approved treatment: Lemtrada (Sanofi-Genzyme)
300+ attended public lecture on warblogging
• Established a unified UX vision across more than 10 interactive products, sites vs. traditional journalism delivered for the
and apps for iPad and Web (mobile-responsive), for patients, health care endowment
providers, and drug reps

Senior Information Architect, IA, BA


Razorfish NYC. Jan 2007 to June 2013 Assistant Professor, Clemson University
Promoted twice in six years. Large-scale Web publishing projects with enterprise Aug 1998 - May 2002. M.A. in Professional
content management systems. With the rise of big data, I expanded into financial Communication Program
services and corporate intranet dashboards, and was regularly tapped as a subject
matter expert on e-learning/LMS projects. Taught grad seminars in HCI, Visual
Communication, Interaction Design,
• For 2+ years, I solved integration issues within the Ford web ecosystem on Information Architecture & Usability.
Ford Owner, Vehicle and Corporate sites, SYNCmyride.com and Ford Auto
Shows. I was long-term subject matter expert on the Ford SYNC hands-free, Directed or served on 13 graduate & senior
voice-control system, and primary UX designer for the initial CES-launch of the honors theses & projects.
MyFord & MyLincoln Touch owner support sites, with social media strategies.
Director, Grant to build PSA Interactive
• Our MyFord Touch owner support site led to an $11M contract extension to
Resources Studio: Clemson Public Service
redesign the entire Ford Owner Support system using the modular CMS
Activities May 1999 - May 2001
“Card” content publishing model I designed for the launch (still in use now).

• In 2 years on media and publishing clients, I worked on redesign of Disney's ~$100K 3-year grant to create & direct PSA
ESPN.com (winner of two Webby awards) and several Conde' Nast products: web consulting staff & user testing lab
CondeNet's Webby award-winning Style.com (with Vogue), MensStyle.com
(with GQ), the financial magazine, Portfolio.com, and CondeNet's social and Implemented redesign of PSA web portal and
multimedia scrapbooking site for teenage girls, Flip.com (with Teen Vogue) about a dozen client sites

• In my final 2 years at Razorfish, I focused on financial and business clients, Grant funded, trained, & deployed 4 graduate
including: Prudential (UX lead on multiple workstreams), T. Rowe Price, assistant UX consultants and 2 student
Oppenheimer, MetLife (intranet redesign), EMC, State Farm, Pearson, programmers each year
American Red Cross (intranet redesign) and Blackberry

Writer
CNN Headline News Atlanta, GA. Aug 2001 to Dec 2006 One of the first “born digital” interactive
• Started one month before 9/11 & wrote the 128-character on-screen headline dissertations (1998) to be accepted in the
“ticker” from 2001-2003, through some of the most devastating breaking U.S., as cited in Chronicle of Higher
news in U.S. history Education (2005). Written in native HTML
(hypertext), it doesn’t read the same way twice
• CNN.com cyberculture column (cited by Ray Kurzweil) 2002-2005: and can’t be reproduced on paper.
BuzzFactor, HotWired. All columns archived at muckrack.com/ChrisBoese www.nutball.com/dissertation

• Freelanced CNN's "Anderson Cooper 360” April 2004. Completed copy editor
training & staffed on copyediting shifts before leaving CNN in late 2006.