You are on page 1of 3


2613 Cherry Street Denver, Colorado 80207 720-936-9192 @servicesphere /


Engaging and innovative technical marketing/business development champion with unprecedented ability to develop international presence through customer-centric marketing messages. Sought-after marketing and mobile product expert skilled in gaining trust of influential players and demonstrating empathy for customer needs. Offer unique blend of expertise in product development, market leadership, charisma and executive innovation strategies. Open to travel.

Chief Digital Officer >

Enterprise Collaborative Strategy Mobility Digital Dualism Contextual information Strategies Thought Leadership Keynote Speaker Data Visualization Quantification Research

Leadershi p Contribu tions & M ilestones I nclu de >

* 2013 Featured in TechCrunch, Wired, Bloomberg Television and NPR for research in the future of work and quantified systems. * 2012 spoke on six continents to over 15K people on topics ranging from enterprise 2.0, Social business, Technologies of the next 30 years and Big Data. * 2011 Published in over 10 different industry trade articles, magazines and both Gartner and Forrester Research. * 2010 itSMF USA Presidents Award. * Ended 14-year North American market business challenge and broke profit records, attaining $5M+ annual revenue vs. $2.5M loss all within single year. Drove new enterprise business with language localization solution, gaining ground against industry players BMC, FrontRange Solutions, CA, and Infra. * As Director of Product Development for NetworkD, achieved industry recognition and generated $6M+ revenue by bringing all of iValue to market after conceptualizing iLaunchpad solution credited with transforming business into industrys first integrated service desk. * Established Touchpaper as service automation software thought leader by producing webinars on ITIL, Web 2.0, virtual workforce management, and other topics; engaged 500+ attendees for sixmonth series. * Retained ITIL-focused customers, creating iServiceDesk for HEAT representing industrys first out-of-the-box, best-practice addon to FrontRange Solutions HEAT product. * Managed nearshore development with NetworkD Miratech in the Ukraine allowing focus on ROI for strategic market direction; handled relationship and supervised teams in transfer of software.

Pro f essional Endorsements >

Before employing Chris, I was aware of his great reputation in the industry... (this) proved to be completely justified. He has the ability to think at a high level strategically... with superbly compelling presentation skills and appetite for work. CEO, Touchpaper Chris ability to professionally and gracefully adapt to unexpected changes in scope/requirements ensured project success... Senior Analyst, Gartner

Leadershi p Career Pro g ression & Per f ormance >
BMC, Houston, TX | 2012-Present


Responsible for mobile, social, cloud and analytic company direction in product, marketing and communications. Company spokesperson for the future of work. * Successful launch of MyIT * Global keynote speaker * Analyst and Public Relations

ServiceNow, San Diego, CA | 2011-2012


Responsible for positioning of Service Catalog & Social Collaboration offerings. Communications lead as globally requested speaker and SME on future IT, Tech, Hybrid-Human Tech, Big Data, Quantified Self and enterprise 2.0. * Assisted in planning for Gartner MQ 2012 presentation. * Emcee for Knowledge 11 EMEA * Worked with Product Development to on mobility, social and location applications.

* Reached target markets through product evangelism including speaking engagements, best-practice information sharing, whitepaper creation, and partnership with IT support teams. * Created vertical sales training for North American senior sales executives, and delivered channel training/assistance to LANDesk/ Avocent partners. * Set stage to allow LANDesk acquisition by championing translation path, first establishing market position and subsequently educating OEM channel teams on service software and ITIL concepts. * Opened markets by expanding software usability perception among technology silos for desktop management and IT service management. Drove strategic vision around single IT asset center model.

NetworkD, Newport Beach, CA | 2002-2007


2005 - 2007
Repeatedly promoted based on exceptional record of solutions marketing and sales support affecting profitability for Service Desk Technologies/Desktop Management Strategies products at #1 global network product reseller. Educated marketing team on value proposition, marketing collateral, trade shows, beta testing, and testimonials. * Personally selected by CEO as two-time Presidents Club winner leading global market expansion for iValue, with leadership role in marketing, presales training, and creation of product guidelines. * Utilized competitive intelligence to assess demand; created specifications and marketing collateral. * Developed customer reference system to ensure testimonials from clients in vertical markets.

ServiceSphere, Denver, CO | 2008-2011

Focused on promoting Social Enterprise, first joint presentation and material with HDI 2008. Created global IT podcasting network with 30K monthly listeners in four geographies. * The most influential social media account in the world of ITSM. * Founder longest running, most listened to global podcast network for for ITSM/ IT professionals with ITSM Weekly Podcast Series. * Creator of worlds first 24 hour follow the sun virtual conference.


Served as HEAT Service Desk and LANDesk leader chartered with ITIL best-practice education to clients. Conducted seminars, managed installations, and trained users in support/help desk solutions and LANDesk. Contributed sales engineering, project management, and solution consulting. Managed RFP/RFI process. * Grew Service Desk Software practice, expanding team to 10+ members from two and demonstrating combined value proposition for desktop management and service desk software products.

Pink Elephant, Burlington, CA | 2010-2011


Intellectual property sold to Pink Elephant for 1-3 day classes. Class: Collaboration in Enterprise Environments assisted in knowledge transfer to Pink staff, Conference planning and public speaking. Head of digital strategy and created, ITSM Extreme Makeover and creation of Practitioner Radio Podcast. * CXO Executive workshops and speaking events globally. * Pink Asia 2010 Conference, Pink Elephant ITMM Global Conference 2011 planning and execution. * Worked to create content offerings for Pink B2B organization

FrontRange Solutions, Colorado Springs, Colorado | 1999-2002


Led technical concept development, bringing unique ability to transform HEAT product into platform for business alignment. Furthered product line success as evangelist/trainer to 1,000 users, with 90%+ travel. * Gained Kung Fu reputation for ability to bring concepts to fruition; expanded vision and drove execution with analysis of support center business practices to enhance efficiency. Previous Experience: TECHNICAL SERVICES MANAGER, WebMD, Van Nuys, California (Conducted presentations to 200+ medical organizations, managed 50 Service Desk Engineers, and rolled out Windows company-wide)

Touchpaper Corporation, Woking, United Kingdom | 2007-2008


Recognized in High Achievers Club for driving dramatic improvement in market share at international service automation software manufacturer and provider of professional services, maximizing market presence through in-depth customer education and awareness, including enterprise sales support, global campaigns, and customer outreach. Held cross-functional leadership for 30+ senior sales executives.

ed u cation and Sp eciali z ed Trainin g >
Mount St. Marys College | Emmitsburg, Maryland

Pro f essional A f f iliations >

IEEE The Interaction Design Foundation Help Desk Institute (HDI) Information Technology Service Management Forum (itSMF) Information Technology Infrastructure Management (ITIM) American Society for Quality(ASQ)

Certifications: ITIL Practitioner; HDI Support Center Manager; Service Catalogue Manager Professional Training: MCSE 3.51; Oracle 8i Administration; LANDesk Certified Engineer; ITIL Foundations/Practitioner; Knowledge Centre Certified; Microsoft Operations Foundation; Sarbanes-Oxley; Six Sigma; HDI Help Desk Manager; Touchpaper Configuration; Service Catalogue Management

Distributive Education Clubs of America (DECA) ISACA

T echnical S peaking E n gag ements >

Five continent keynote speaking tour on Future Enterprise. Im ready for my close up, Mr. Jobs. - How contextual aware information systems are changing support. Dave, Im Afraid I have to place you on hold Robotics and IT Support. If Buddha had an iPad - Mindfulness the ultimate body hack for todays knowledge worker. Cult of enterprise celebrity - What happens when your employees eclipse your products and services Knowledge Workers and the Reputation Index Economy - Knowledge lockers, Digital Quantified Self and Influence The New Knowledge Worker Social ITSM Rise of the Community Based Help Desk Era 2008-2014 Social ITSM - Rise of the DNA based Reponse System Era 2014-2051 Mobility, Big Data and the Coming Singularity The evolution of machine based life

P u blications & M ED I A >

January 2013 - Tech Crunch 2013 - The future of the knowledge worker

January 2013 - WSJ video interview - CIO and Consumerization

February 2013 - Wired Magazine - The Quantified Man: How an Obsolete Tech Guy Rebuilt Himself for the Future

February 2013 - Wired Video Interview: The Quantified Man

LeWeb, London - Google Product Manager Stage Hangout

April 2013 - Bloomberg TV -Meet the Worlds Most Monitored Human Being

Technical Support Conferences and Industry events, HDI, itSMF, SDI, HDAA May 2013 - NPR Radio Interview - The man who measures everything