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National Standards

for the Management


of Offenders

Standards and Implementation Guidance

2007
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OVERVIEW OF MINIMUM REQUIREMENTS
TIER 1 TIER 2 TIER 3 TIER 4
IN THE COMMUNITY IN CUSTODY IN THE COMMUNITY IN CUSTODY IN THE COMMUNITY IN CUSTODY IN THE COMMUNITY IN CUSTODY

Allocation At PSR stage or within Offender Supervisor At PSR stage or within OS assigned within At PSR stage or within OS assigned within At PSR stage or within OS assigned within
three working days of (OS) assigned within three working days of two working days three working days of two working days one working day of two working days
sentence or release two working days sentence or release sentence or release sentence or release
First contact Within five working OS contact within Within five working OS contact within Within five working OS contact within Within two working OS contact within
with OM days of sentence 10 working days days of sentence 10 working days days of sentence 10 working days days of sentence 10 working days
or release or release or release or release
Sentence Plan Within 15 working Custodial sentence of Within 15 working Custodial sentence of Within 15 working Custodial sentence of Within five days of Custodial sentence of
days of sentence 12 months + – within days of sentence 12 months + – within days of sentence 12 months + – within sentence or release 12 months + – within
or release eight weeks if less or release eight weeks if less or release eight weeks if less eight weeks if less
than two years to than two years to than two years to than two years to
release or tariff date, release or tariff date, release or tariff date, release or tariff date,
16 weeks if two years 16 weeks if two years 16 weeks if two years 16 weeks if two years
or more to release or or more to release or or more to release or or more to release or
tariff date tariff date tariff date tariff date
Ongoing OM As required Offender Manager As required to ensure OM – at least As required to ensure OM – at least As required to ensure OM – at least
contacts to implement (OM) – at least implementation of annually for purposes implementation of annually for purposes implementation of annually for purposes
requirements, review annually for purposes Sentence Plan and of review Sentence Plan and of review Sentence Plan and of review
and enforce of review protect the public OS – not defined protect the public OS – not defined protect the public OS – not defined
OS – not defined
Supervision Two contacts plus No standard set Weekly for first four No standard set Weekly for first 16 No standard set Weekly No standard set
Requirement initial contact, plus as weeks, fortnightly for weeks, then every High or very high risk
or licence required to implement next 12 weeks, then four weeks of serious harm –
requirements, review every four weeks High or very high risk home visit within
and enforce High or very high risk of serious harm – 10 working days
of serious harm – home visit within
home visit within 10 working days
10 working days
Enforcement Immediately if failure Not applicable Immediately if failure Not applicable Immediately if failure Not applicable Immediately if failure Not applicable
to comply indicates to comply indicates to comply indicates to comply indicates
heightened risk heightened risk heightened risk heightened risk
Otherwise, within Otherwise, within Otherwise, within Otherwise, within
10 days 10 days 10 days 10 days
Review If significant change in When Parole Board If significant change in When Parole Board If significant change in When Parole Board If significant change in When Parole Board
risk factors considering release risk factors considering release risk factors considering release risk factors considering release
Within 15 days of Within 14 days Within 15 days of Within 14 days Within 15 days Within 14 days Within five days Within 14 days
release of recall release of recall of release of recall of release of recall
Every four months Otherwise annually Every four months Otherwise annually Every four months Otherwise annually Every four months Otherwise annually
At termination At termination At termination At termination
OVERVIEW OF MINIMUM REQUIREMENTS
STANDARD FOR
SENTENCE COMPONENT STD PAGE
COMMENCEMENT ONGOING CONTACT

Custody Immediately at point of sentence Not specified numerically; sufficient to secure engagement with 2c.10 27
assessment, plans and reviews
Licence Effective from point of release T1 T2 T3 T4

Minimum Weekly x 4 Weekly x 16 Weekly 2c.16 30


two contacts Then every
and reviews, Fortnightly
for 12 weeks four weeks
etc
Then every
four weeks
Second contact within three working days 2c.13 29
of release
First contact on day of release (or next working day if day of Otherwise as Supervision Requirement 2c.13 29
release impractical)
REQUIREMENTS IN COMMUNITY ORDERS AND SUSPENDED SENTENCE ORDERS
Unpaid work First work placement within 10 working days of sentence Weekly and at least six hours per week 2d.1 32
Activity Activity to commence within 15 working days of sentence At least three contacts associated with the activity in first four 2d.7 34
weeks from sentence
Programme Programme attendance to commence within six weeks of Programme-specific, as specified by Accreditation Panel 2d.8 35
sentence or release on licence
Prohibited activity 2d.4 33
Curfew 2d.2 33
From point of sentence or as advised by court No requirement for ongoing contact
Exclusion 2d.5 34
Residence 2d.3 33
Mental health treatment Treatment to commence as specified by sentencing court While in residential treatment, only as necessary for revocation 2d.11 37
or amendment
Drug rehabilitation First contact within two working days of sentence LOW BAND MEDIUM BAND HIGH BAND

One contact per Eight hours per 15 hours per week 2d.9 35
week week
Alcohol treatment Treatment to commence as specified by sentencing court As specified in PSR proposal 2d.10 37
Supervision T1 T2 T3 T4 T1 T2 T3 T4

Within five working days Within two Minimum Weekly x 4 Weekly x 16 Weekly 2c.16 30
working days two contacts
and reviews, Fortnightly Then every
etc for 12 weeks four weeks
Then every
four weeks
Attendance Centre First attendance within 15 working days of sentence At least fortnightly, to maximum of three hours per session 2d.6 34
CONTENTS
Section Page Standards
INTRODUCTION Context 3

Scope 3

NOMS’ approach to standards 4

Tiering and the Offender Management

Model 5

OASys risk of serious harm definitions 7

OVERVIEW OF MINIMUM REQUIREMENTS 8


THE STANDARDS
1. Responsibility and Assignment and continuity of key roles 12 1.1–1.5
Accountability Recording 14 1.6–1.7
2. The End-to-End ASPIRE
Process 15
2a. Assessment and Screening 15 2a.1
Assessment Reports The initial assessment 15 2a.2–2a.6
Assessment Reports 18 2a.7–2a.9
2b. Sentence Planning Outline plans in court reports 20 2b.1
Assigning to a tier of service 20 2b.2
The Sentence Plan 21 2b.3–2b.9
2c. Implementing the The Sentence Plan 24 2c.1
Sentence Plan Establishing the Offender Management Team 24 2c.2–2c.5
Initial contact with the Offender Manager 26 2c.6
Induction 26 2c.7–2c.8
Requirements and conditions 27 2c.9
Ongoing contact 27 2c.10
Release on licence 27 2c.11–2c.13
Supervision 29 2c.14–2c.17
Supporting participation in interventions 31 2c.18
2d. Specific Requirements Unpaid work 32 2d.1
and Interventions Curfews 33 2d.2
Residence Requirement 33 2d.3
Prohibited activities 33 2d.4
Exclusions 34 2d.5
Attendance Centre 34 2d.6
Activity Requirement 34 2d.7
Offending Behaviour Programmes 35 2d.8
Drug Rehabilitation Requirement 35 2d.9
National Standards for the Management of Offenders

Section Page Standards


CONTENTS

2d. (continued) Alcohol Treatment Requirement 37 2d.10


Mental Health Treatment Requirement 37 2d.11
Approved premises 37 2d.12
2e. Monitoring, Review Routine monitoring 40 2e.1
and Evaluation Review of the assessment and
Sentence Plan 40 2e.2–2e.6
Early revocation or suspension 43 2e.7
Evaluation of outcomes 43 2e.8–2e.9
2f. Enforcing the In custody 44 2f.1–2f.2
Sentence Missed appointments and failures
to comply 45 2f.3–2f.7
Serious further offences 49 2f.8
3. The Offender’s Understanding the parameters 50 3.1–3.2
Experience Active engagement 51 3.3–3.5
Relations with staff 52 3.6
4. Working with Victims Victim contact 53 4.1–4.6
5. Supporting Leadership and strategy 55 5.1–5.2
Management and Resources 55 5.3–5.10
Infrastructure Quality assurance 57 5.11–5.12
APPENDIX
REPORT Bail Information Reports 58 A1
SPECIFICATIONS Pre-Sentence Reports 58 A2
Drug Rehabilitation Requirement Reviews
and Reports 60 A3
Reporting to the Parole Board 61 A4
Reports for applications for release on
temporary licence 62 A5
Reports for Home Detention Curfew
applications 63 A6
INTERPRETATION 64

NOTES

Standards and Implementation Guidance 2007

INTRODUCTION

INTRODUCTION
Context They are complemented by Service Level
Agreements between commissioners and
These standards have been developed and are providers, setting out the targets that
issued by the National Offender Management providers are required to meet.
Service (NOMS). They have been approved
by the Secretary of State for Justice. They Through specifying and commissioning
apply equally to all providers of offender offender management, associated
management services commissioned by NOMS. interventions and partnership activities,
NOMS aims to:
The standards will evolve over time and will
need to change periodically to reflect changes  ™implement sentences of the court in
in duties, expectations and the environment. accordance with the expectations of
the courts and the public
They are focused upon the front-line work
to be done with offenders under supervision.
 ™protect the public
They reflect a model in which that work  ™punish offenders
is conceptually split into two functions  ™secure reform and rehabilitation, and
– an underlying end-to-end process of  ™effect reparation to those affected
offender management, and the delivery by offences.
of interventions. The NOMS Offender
Management Model provides the framework NOMS expects that this will be done with
for the offender management process, and due regard to the human rights, dignity and
the national and regional Reducing safety of offenders, victims and partners, and
Re-Offending Action Plans provide the that services will be respectful and responsive
framework for the development of an to the diverse needs and circumstances
appropriate range of interventions. encountered in correctional work.

The functions of these standards are: The mix of aims varies from case to case, but
managing the risk of harm posed by offenders
 ™to make clear NOMS’ expectations as and protecting of the public is always
to how providers will manage offenders paramount. These objectives and priorities are
 ™to make those expectations explicit, not repeated throughout the standards.
clear and transparent to all parties
Scope
 ™to ensure that offender management
is designed and delivered by its The standards apply to the management
different providers in an integrated of offenders aged 18 years and over, and to
way, incorporating a baseline level of those aged 16 and 17 who are the subject of
national consistency and predictability. adult orders being managed by the National
Probation Service. Offenders subject to
other Youth Court provisions are managed in
accordance with standards published by the
Youth Justice Board.

National Standards for the Management of Offenders

INTRODUCTION

Those standards that relate directly to the within the Ministry of Justice and maintains
implementation of the NOMS Offender its own suite of instructions and guidance,
Management Model become applicable as which is fully aligned with these standards.
each phase of the roll-out of the model
takes effect. While the principle is that the NOMS’ approach to standards
Offender Management Model will, in time,
This document incorporates two columns in
cover all sentenced offenders for whom
the main body of its text.
NOMS has responsibility, there is currently
no firm timescale for achieving this, nor for
the inclusion of those remanded in custody
 ™The first column lists the standards.
These are drafted as positive,
or on bail. measurable, benchmarking statements.
They follow the timeline of the
The standards apply to foreign nationals who
offender management process. They
are the subject of Community Orders and
avoid the imperative “must”, “shall”
qualifying custodial sentences.
and “will”, the normative “should”
The standards cover the underlying offender and “ought”, and unquantifiable
management process which is applicable to qualifications like “as soon as possible”
all offenders. They also incorporate those or “whenever feasible”. They also aim
standards for specific interventions which to keep the level of detail included
were previously covered by the Probation in the standard itself to a necessary
Service’s National Standards. They do not minimum.
cover the wider specification for the regime  ™The second column, headed
in prisons. “Implementation Guidance (2007)”,
includes further definition of the scope
NOMS recognises that there are infinite of any individual standard, points
combinations of sentence, offender of emphasis, reminders arising from
characteristics and circumstances. It expects research or inspection, and some
these standards will be met in all but second-order operational detail.
exceptional individual circumstances, and
that any decision to depart from them in any As NOMS continues to develop, the standards
case will be endorsed, with reasons, by and guidance will need to be updated from
the relevant line manager on the individual time to time. Any substantive revisions
offender case record. will need formal approval by the Secretary
of State.
These standards now integrate and replace
the previous Probation Service National
Standards and the NOMS Offender
Management Standards. The Prison Service
continues to function as a separate agency

Standards and Implementation Guidance 2007

INTRODUCTION
Tiering and the Offender Tiering is a universal framework for prioritising
NOMS resources to the higher risk, more
Management Model
complex cases. The Offender Management
These standards make reference to the Model describes a different case management
tier allocation of a case and, to a certain approach for each tier (the Form Description)
extent, define differential standards for cases and a typical profile of a case suitable for that
assigned to those different tiers. approach (the Offender Profile). These are
reproduced from the Offender Management
Model1 below.

TIER FORM DESCRIPTION NB: Form Descriptions are illustrative


“sketches”. The complexity of factors and
variables means that the definitions at the
margins between levels are a matter for
professional and local judgement.
1 Basic level of intervention to deliver punishment inherent in sentence requirements
™ Access in custody to all universal regime services
™ Basic minimum necessary administration to achieve timescale standards
™ Routine information flow to monitor risk factors for increases in risk and review progress
™ Provision of information and advice about helping facilities (“signposting”)
™ Offender management restricted to making arrangements and monitoring
2 Tier 1 plus
™ Constructive interventions to tackle situational, life skills and settlement problems
™ Partnership or in-house delivery of rehabilitative interventions
™ Offender management focus on referral, practical support, motivation and co-ordination
3 Tier 2 plus
™ Multi-factor Rehabilitation Plan, including structured approach to attitude and
behaviour change
™ Integrated plan with resources prioritised
™ Key Workers delivering interventions in close communication with Offender Manager
™ Offender Manager/Supervisor undertaking structured work as part of or to complement
interventions
™ Offender management focused upon integration, motivation and consolidation of change
™ Good communication and teamwork between Offender Manager, any separate Offender
Supervisor and Key Workers delivering interventions

4 Tier 3 plus
™ Intrusive, assertive, intensive programme
™ In-house, partnership and other agency staff delivering interventions contained within
tight teamwork arrangements with high levels of communication and teamwork
™ Formal multi-agency teamwork approaches (e.g. as in Multi-Agency Public Protection
Arrangement (MAPPA) and Prolific and other Priority Offender (PPO) schemes)
™ Face-to-face work by the Offender Manager forms integral part of the intervention
programme
™ Management and supervision likely to be contained within same person
™ Frequent line management monitoring and guidance
1
The Form Description and Offender Profile tables are slightly amended from those published in the Offender Management
Model to take account of the re-drafting of Chapter 8 of the OASys Manual in 2006; see page 8 of OASys Manual.
5
National Standards for the Management of Offenders

INTRODUCTION

TIER OFFENDER PROFILE NB: Offender descriptions are illustrative


“sketches”. The complexity of factors and
variables means that the definitions at
the margins between levels are a matter
for professional and local judgement.
1 ™ Medium or low risk of serious harm cases
™ Low likelihood of re-offending cases
™ Low intervention cases requiring monitoring of risk factors only
™ Compliant offenders who are reasonably well motivated to complete the sentence
™ Cases in which humane restriction of liberty is (has become) the main objective
2 ™ Rehabilitation cases with less complex intervention plans
™ Rehabilitation cases where the main rehabilitative work has been completed
™ Reasonably motivated, reasonably compliant offenders
™ Medium or low risk of serious harm
™ Resettlement/re-integration cases where practical help as the intervention approach
3 ™ High likelihood of re-offending cases with multi-factor intervention plans
™ Medium risk of serious harm cases
™ Cases with personal change as the primary objective
™ Cases requiring high levels of integrative work
™ Cases in which mishandling would have serious organisational consequences
™ Vulnerable offenders
4 ™ High and very high risk of serious harm cases – public protection priorities
™ Cases requiring the highest level of skill, qualification and organisational authority
™ Cases requiring unusual or exceptional resource allocation
™ Cases requiring very high levels of inter-agency work
™ High local and national priority cases (prolific and/or persistent offenders)

Standards and Implementation Guidance 2007

INTRODUCTION
OASys risk of serious harm OASys (the Offender Assessment System).
To a certain extent, differential standards
definitions
apply depending upon those categorisations.
These standards make reference to the The OASys risk of serious harm definitions
categorisation of an offender’s risk of causing from the revised OASys Manual are
serious harm using the definitions within reproduced below.

Serious harm can be defined as an event


that is life threatening and/or traumatic,
and from which recovery, whether physical
or psychological, can be expected to be
Serious harm difficult or impossible. Risk of serious harm
is the likelihood of this event happening.
It should be recognised that risk of serious
harm is a dynamic concept and should be
kept under regular review
Category Definition
There is an imminent risk of serious harm.
The potential event is more likely than
Very high risk
not to happen imminently and the impact
would be serious
There are identifiable indicators of risk of
serious harm. The potential event could
High risk
happen at any time and the impact would
be serious
There are identifiable indicators of risk of
serious harm. The offender has the potential
to cause serious harm but is unlikely to do
Medium risk so unless there is a change in circumstances,
for example failure to take medication, loss
of accommodation, relationship breakdown,
or drug or alcohol misuse
Current evidence does not indicate
Low risk
likelihood of causing serious harm

From NOMS OASys Manual – Chapter 8, page 129 (revised October 2006: see Probation
Circular 36/2006).

7
National Standards for the Management of Offenders

OVERVIEW OF MINIMUM REQUIREMENTS

TIER 1 TIER 2
OVERVIEW OF MINIMUM REQUIREMENTS

IN THE COMMUNITY IN CUSTODY IN THE COMMUNITY IN CUSTODY

Allocation At PSR stage Offender Supervisor At PSR stage OS assigned within


or within three (OS) assigned or within three two working days
working days of within two working working days of
sentence or release days sentence or release
First contact Within five working OS contact within Within five working OS contact within
with OM days of sentence 10 working days days of sentence 10 working days
or release or release
Sentence Plan Within 15 working Custodial sentence Within 15 working Custodial sentence
days of sentence of 12 months + – days of sentence of 12 months + –
or release within eight weeks or release within eight weeks
if less than two if less than two
years to release or years to release or
tariff date, 16 weeks tariff date, 16 weeks
if two years or more if two years or more
to release or tariff to release or tariff
date date
Ongoing OM As required Offender Manager As required OM – at least
contacts to implement (OM) – at least to ensure annually for
requirements, annually for implementation of purposes of review
review and enforce purposes of review Sentence Plan and OS – not defined
OS – not defined protect the public

Supervision Two contacts plus


No standard set
Weekly for first four No standard set
Requirement initial contact, weeks, fortnightly
or licence plus as required for next 12 weeks,
to implement then every four
requirements, weeks
review and enforce High or very high
risk of serious harm
– home visit within
10 working days
Enforcement Immediately if Not applicable Immediately Not applicable
failure to comply if failure to
indicates comply indicates
heightened risk heightened risk
Otherwise, within Otherwise, within
10 days 10 days
Review If significant change When Parole Board If significant change When Parole Board
in risk factors considering release in risk factors considering release
Within 15 days Within 14 days Within 15 days of Within 14 days
of release of recall release of recall
Every four months Otherwise annually Every four months Otherwise annually
At termination At termination

Standards and Implementation Guidance 2007

TIER 3 TIER 4

OVERVIEW OF MINIMUM REQUIREMENTS


IN THE COMMUNITY IN CUSTODY IN THE COMMUNITY IN CUSTODY
At PSR stage or OS assigned within At PSR stage or OS assigned within
within three working two working days within one working two working days
days of sentence or day of sentence
release or release
Within five working OS contact within Within two working OS contact within
days of sentence 10 working days days of sentence 10 working days
or release or release
Within 15 working Custodial sentence Within five days of Custodial sentence
days of sentence of 12 months + – sentence or release of 12 months + –
or release within eight weeks if within eight weeks if
less than two years less than two years
to release or tariff to release or tariff
date, 16 weeks if date, 16 weeks if
two years or more two years or more
to release or tariff to release or tariff
date date
As required OM – at least As required OM – at least
to ensure annually for to ensure annually for
implementation of purposes of review implementation of purposes of review
Sentence Plan and OS – not defined Sentence Plan and OS – not defined
protect the public protect the public
Weekly for first 16 No standard set Weekly No standard set
weeks, then every High or very high
four weeks risk of serious harm
High or very high – home visit within
risk of serious harm 10 working days
– home visit within
10 working days

Immediately if Not applicable Immediately if Not applicable


failure to comply failure to comply
indicates heightened indicates heightened
risk risk
Otherwise, within Otherwise, within
10 days 10 days
If significant change When Parole Board If significant change When Parole Board
in risk factors considering release in risk factors considering release
Within 15 days Within 14 days Within five days Within 14 days
of release of recall of release of recall
Every four months Otherwise annually Every four months Otherwise annually
At termination At termination

National Standards for the Management of Offenders

STANDARD FOR
SENTENCE COMPONENT
COMMENCEMENT

Custody Immediately at point of sentence


OVERVIEW OF MINIMUM REQUIREMENTS

Licence Effective from point of release

First contact on day of release (or next working day if day of


release impractical)
REQUIREMENTS IN COMMUNITY ORDERS AND SUSPENDED SENTENCE ORDERS
Unpaid work First work placement within 10 working days of sentence
Activity Activity to commence within 15 working days of sentence

Programme Programme attendance to commence within six weeks of


sentence or release on licence
Prohibited activity
Curfew
From point of sentence or as advised by court
Exclusion
Residence
Mental health treatment Treatment to commence as specified by sentencing court

Drug rehabilitation First contact within two working days of sentence

Alcohol treatment Treatment to commence as specified by sentencing court


Supervision T1 T2 T3 T4

Within five working days Within two


working days

Attendance Centre First attendance within 15 working days of sentence


10

Standards and Implementation Guidance 2007

STANDARD FOR
STD PAGE
ONGOING CONTACT

Not specified numerically; sufficient to secure engagement with 2c.10 27

OVERVIEW OF MINIMUM REQUIREMENTS


assessment, plans and reviews
T1 T2 T3 T4

Minimum Weekly x 4 Weekly x 16 Weekly 2c.16 30


two contacts
and reviews, Fortnightly Then every
etc for 12 weeks four weeks
Then every
four weeks
Second contact within three working days 2c.13 29
of release
Otherwise as Supervision Requirement 2c.13 29

Weekly and at least six hours per week 2d.1 32


At least three contacts associated with the activity in first four 2d.7 34
weeks from sentence
Programme-specific, as specified by Accreditation Panel 2d.8 35

2d.4 33
2d.2 33
No requirement for ongoing contact
2d.5 34
2d.3 33
While in residential treatment, only as necessary for revocation 2d.11 37
or amendment
LOW BAND MEDIUM BAND HIGH BAND 37
One contact per Eight hours per 15 hours per week 2d.9 35
week week
As specified in PSR proposal 2d.10 37
T1 T2 T3 T4

Minimum Weekly x 4 Weekly x 16 Weekly 2c.16 30


two contacts
and reviews, Fortnightly Then every
etc for 12 weeks four weeks
Then every
four weeks
At least fortnightly, to maximum of three hours per session 2d.6 34
11

National Standards for the Management of Offenders

THE STANDARDS
THE STANDARDS

1. Responsibility and Accountability


Responsibility and accountability for the management of each offender is clear and
located with a single Offender Manager from pre-sentence assessment to the termination
of the sentence.

ASSIGNMENT AND CONTINUITY OF KEY ROLES IMPLEMENTATION GUIDANCE (2007)


1.1 An Offender Manager is assigned to It will not often be possible to assign
an offender: fast delivery reports to a report
™when a Pre-Sentence Report (PSR) is writer who can then fulfil the role of
required by a court, or Offender Manager if a sentence is
passed that requires the appointment
™following sentence or transfer in from of an Offender Manager
another area, within:
The requirement to allocate an
– one working day for an offender
Offender Manager to offenders
already assigned to tier 4 of the
sentenced to custody, including
Offender Management Model or
sentences of less than 12 months,
known to be covered by the local
applies as the phases of the roll-out
Prolific or other Priority Offender
of the Offender Management
(PPO) scheme
Model take effect
– three working days for all other cases
It is important that the designation
unless the standard related to any of the role of Offender Manager is
specific requirement of the sentence unambiguous at all times. Special
requires an earlier allocation, in which care should be taken when transfers
case an Offender Manager is allocated between Offender Managers are being
in line with that requirement arranged; there should be no gaps in
continuity, or informal “caretaking” or
“temporary supervision” arrangements

12

Standards and Implementation Guidance 2007

THE STANDARDS
ASSIGNMENT AND CONTINUITY OF KEY ROLES IMPLEMENTATION GUIDANCE (2007)
1.2 Continuity of Offender Manager is An Offender Manager leaving or
maintained, except where a change is: the offender moving to a place that
renders continued involvement of the
™necessitated by factors beyond the existing Offender Manager impractical
control of the provider organisation, or
would be good examples of matters
™authorised and recorded by a line beyond the control of the provider
manager as being in the best interests
of the effective and safe management Changes of Offender Manager in
of the case the best interests of the case would
include circumstances where the
Offender Manager was under threat
or intimidated, or where a change
is necessary to maintain objectivity
in the context of a long-term
relationship. This list is not exhaustive
Where continuity of Offender Manager
cannot be maintained, it is vital that
there is continuity in the offender
management process
1.3 An Offender Supervisor is assigned to a This standard applies only to those
sentenced offender within two working days covered by the roll-out of the
of arrival into any prison establishment Offender Management Model
Where an offender comes into scope
while serving a prison sentence,
as the result, perhaps, of a review
of the current assessment, or new
information coming to light, this
standard applies from that point
as though the offender had just
been received

1.4 Continuity of Offender Supervisor is See guidance under Standards 1.2 and
maintained while the offender remains 1.3 above
in the same establishment, except where
a change is:
™necessitated by factors beyond the
control of the provider organisation, or
™appropriately authorised and recorded
as being in the interests of the effective
and safe management of the case

13

National Standards for the Management of Offenders

THE STANDARDS

ASSIGNMENT AND CONTINUITY OF KEY ROLES IMPLEMENTATION GUIDANCE (2007)


1.5 There is an effective handover when a An effective handover is characterised
change of Offender Manager or Offender by – in descending order of preference
Supervisor occurs – a period of joint working between
the outgoing and incoming worker,
a joint meeting with the offender, a
joint meeting of the two workers, or a
transfer review or summary prepared
for the incoming worker by the
outgoing one
RECORDING IMPLEMENTATION GUIDANCE (2007)

1.6 Key events are recorded in chronological In particular, when an offender fails
order using designated recording systems. to comply, there is a record of:
Entries are made on the day of the event,
or, where this is not possible, immediately ™every apparent failure to comply
thereafter ™whether or not and when any
Records are full, clear and accurate explanation was received and
by whom
™the details of any such
explanation
™the Offender Manager’s decision
about the acceptability of any
such explanation
™a copy of any warning
issued, and
™the offender’s comment/response
Entries on paper records should
be legibly signed by the person
responsible for the entry

1.7 Records are accessible to appropriate staff The core, day-to-day case record
for an offender is accessible to
each member of the Offender
Management Team for that offender,
including those from organisations
other than the core statutory service,
unless there are overriding issues of
safety and/or confidentiality which
limit that access

14

Standards and Implementation Guidance 2007

THE STANDARDS
2. The End-to-End ASPIRE Process
2a. Assessment and Assessment Reports
The Offender Manager makes an accurate and thorough assessment of the circumstances,
risks and needs of each offender, using approved tools and methodology, focused upon the
objectives to be met for that offender.

Assessment reports, when required and to the required specification, are provided to support
decision making in the criminal justice process.

SCREENING IMPLEMENTATION GUIDANCE (2007)


2a.1 A screening is conducted when: Where the screening is conducted for
the purposes of the preparation of a
™a Pre-Sentence Report (PSR) is required fast delivery PSR:
by a court, or
™an offender is sentenced without a full ™a record of that screening is
maintained, and
assessment
Screening is based upon at least: ™the report is submitted to the
court in the approved fast delivery
™a record of the offender’s current and format
previous offending
™an Offender Group Reconviction Scale
(OGRS) reconviction prediction
™an Offender Assessment System
(OASys) risk of serious harm screening
THE INITIAL ASSESSMENT IMPLEMENTATION GUIDANCE (2007)
2a.2 The Offender Manager completes a full
initial assessment when preparing a
standard delivery PSR

15

National Standards for the Management of Offenders

THE STANDARDS

THE INITIAL ASSESSMENT IMPLEMENTATION GUIDANCE (2007)


2a.3 A full assessment uses the OASys format A full OASys assessment is not
and includes any additional specialist mandatory for tier 1 Community
assessments indicated as necessary by Orders, or tier 2 Community Orders
using that format composed of a stand-alone Unpaid
The assessment meets the OASys quality Work Requirement, unless the
standard screening indicates a need for one.
No standard alternative assessment
2a.4 The Offender Manager completes a full format has been prescribed for
OASys initial assessment or updates the these cases
OASys pre-sentence assessment upon When updating a pre-sentence
commencement of a sentence, within: assessment, particular attention is paid
™five working days of sentence for a to aspects of the initial assessment
Community Order on a tier 4 case which are incomplete
or Prolific or other Priority Offender The provisions related to Custody
(PPO) scheme Plus are pending the introduction of
™15 working days of sentence for any Custody Plus. The responsibility for
other offender subject to a Community meeting the post-sentence assessment
Order or Custody Plus deadline for other custody cases
transfers from prisons to Offender
™eight weeks of sentence for an offender Managers in line with the roll-out of
sentenced to 12 months or more in the Offender Management Model
custody who has less than two years to
serve to the release or tariff date at the Pending a full IT solution, prisons are
point of sentence expected to effect temporary transfer
of the live OASys assessment to the
™16 weeks of sentence for an offender Offender Manager on request
sentenced to 12 months or more in
custody who has more than two years
to serve to the release or tariff date at
the point of sentence

16

Standards and Implementation Guidance 2007

THE STANDARDS
THE INITIAL ASSESSMENT IMPLEMENTATION GUIDANCE (2007)
2a.5 A full initial assessment draws upon, as The personal interview may be
appropriate: conducted face to face in an office
or prison, or through a home visit or
™a personal interview with the offender video link, or any combination of these
™the offender’s self-assessment A home visit is mandatory within 10
™information about the circumstances working days of sentence or release for
and nature of the offence committed, an offender assessed as representing a
and about previous offences high or very high risk of serious harm.
Consideration is given in all other cases
™any perspective from a victim of as to whether a purposeful home visit
an offence obtained from Crown
Prosecution Service (CPS) papers would provide valuable additional
or a Victim Personal Statement information to inform the assessment.
This is particularly important in
™relevant current or previous NOMS or relation to factors associated with
third party information or assessments risk of serious harm. Child protection
™information obtained from the work concerns may indicate the need for
of the Offender Supervisor and Key a home visit. This should be done in
Workers providing learning and consultation with the social services
interventions department of the local authority in
order to ensure appropriate sharing of
information and avoid any confusion
of agency roles
Reasonable efforts are made to
obtain information from previous
agency records, Youth Offending
Team or prison records, or the records
maintained by other agencies

17

National Standards for the Management of Offenders

THE STANDARDS

THE INITIAL ASSESSMENT IMPLEMENTATION GUIDANCE (2007)


2a.6 If an assessment is made that an offender In custody cases (sentence or remand),
poses an immediate risk of causing harm to in addition to telephone or fax contact,
him/herself or others, including, in the case documentation conveying information
of custody, other prisoners, it is shared with about acute risks should be forwarded
others dealing with that offender: to the receiving prison with the
offender via the Prison Escort and
™on the same day that the assessment is Custody Service (PECS)
made, and
See Standard 2c.5 for further guidance
™immediately upon sentence when the on the transmission of documentation
sentence involves custody, residence
following the imposition of a custodial
in a hospital or approved premises or
sentence
early contact with the provider of an
intervention or requirement
ASSESSMENT REPORTS IMPLEMENTATION GUIDANCE (2007)
2a.7 An Assessment Report to the approved
specification, using the approved format
and to the timescale required is prepared
when an offender meets the criteria for the
local bail information scheme

18

Standards and Implementation Guidance 2007

THE STANDARDS
ASSESSMENT REPORTS IMPLEMENTATION GUIDANCE (2007)
2a.8 The Offender Manager prepares an
Assessment Report to the approved
specification, using the approved format
and to the timescale required, when:
™a PSR is required by a court
™a review court is considering the
offender’s progress
™a post-sentence interview has been
conducted following a sentence of
imprisonment
™the Parole Board is considering the
offender for release
™the Secretary of State for Justice is
considering revocation of an offender’s
release licence
™release on temporary licence or Home
Detention Curfew is being considered
™a level 2 or 3 Multi-Agency Public
Protection Arrangement (MAPPA)
meeting is undertaking a multi-agency
assessment and formulating a plan,
or reviewing an existing assessment
and plan
2a.9 An assessment report is: If the time allowed by the court only
permits the preparation of an oral
™written report (e.g. for bail information or oral
™objective, factual and impartial PSRs), a record of the report should be
™free from discriminatory language and made after it has been presented to
the use of stereotypes the court
It is clear from a PSR if it has been
™balanced prepared without access to the CPS
™clear as to the sources of information advance disclosure documentation
used and extent to which that
information has been verified

19

National Standards for the Management of Offenders

THE STANDARDS

2b. Sentence Planning


The Offender Manager ensures that the work to be done with the offender is set out in a
Sentence Plan.

The overall approach and resources to be deployed reflect the sentence requirements and the
Offender Manager’s assessment of the risks and needs presented by the offender.

Authority is clearly delegated to those contributing to the work.

OUTLINE PLANS IN COURT REPORTS IMPLEMENTATION GUIDANCE (2007)

2b.1 A standard delivery Pre-Sentence Report It is not appropriate to make a specific


(PSR) makes a clear proposal for sentence proposal for a public protection
The proposal takes the form of an outline sentence in those cases subject
Sentence Plan, describing what would to sentencing under Chapter 5
be done, by whom and when, in order to (Dangerous Offenders) of the Criminal
achieve the purposes of the sentence, as Justice Act 2003. It may still, however,
indicated by the court or as evident from be appropriate to make a proposal for
the assessment, were the court to pass the custody without commenting on the
sentence proposed type of custodial sentence proposed
The overall impact that the proposed Any proposal including a Drug
sentence would have upon the offender, if Rehabilitation Requirement (DRR)
passed, is proportionate to the seriousness specifies how the minimum contact
of the offence(s) as may be indicated times required by these standards are
by the court or is evident from the to be met
circumstances A proposal for a Community Order
for a prolific or other priority offender
(PPO) includes an outline of the
intended intensive intervention
programme

ASSIGNING TO A TIER OF SERVICE IMPLEMENTATION GUIDANCE (2007)

2b.2 Prior to preparing the Sentence Plan, the The process and criteria for making
case is assigned to a tier of service as the tiering decision are published in
defined by the Offender Management Probation Circular 65/2005
Model The current tier allocation of
The assignment to a tier is reviewed the offender is recorded on the
and confirmed or revised whenever the appropriate case management system
assessment and plan are reviewed

20

Standards and Implementation Guidance 2007

THE STANDARDS
THE SENTENCE PLAN IMPLEMENTATION GUIDANCE (2007)

2b.3 Following sentence, the Offender Manager For Community Orders, the prescribed
prepares a written Sentence Plan using the format for a Sentence Plan is
prescribed format, within: integrated into e-OASys, for all
except tier 1 cases, and tier 2 cases
™five working days for a tier 4 case or with a stand-alone Unpaid Work
PPO sentenced to a Community Order
Requirement. There is no prescribed
™15 working days for any other case Sentence Plan format for these cases
sentenced to a Community Order or (see A Manual on the Delivery of
to Custody Plus Unpaid Work), J4 and Appendix 12
™eight weeks for custodial sentences of The prescribed format for custody
12 months or more where the offender cases is the e-OASys format
has less than two years to serve to The implementation of specific
release or tariff date requirements may have commenced
™16 weeks for custodial sentences of before the post-sentence assessment
12 months or more where the offender and Sentence Plan are finalised. The
has two years or more to serve in Offender Manager should obtain
custody to release or tariff date and take account of feedback
from an Offender Supervisor and/
or Key Workers when finalising the
assessment and plan
The provisions related to Custody
Plus are pending the introduction of
Custody Plus
2b.4 The Sentence Plan specifies: Sentence Plans covering custodial
periods may specify that placement in
™how the requirements of the sentence a particular prison is sought in order to
are to be met
reduce the risk the offender is likely to
™how the risks identified in the pose post-release
assessment are to be managed
The contact level specified may
™how needs identified in the assessment need to be well above the minimum
as being associated with the likelihood required by these standards
of offending are to be tackled
™the contact schedule with which the
offender is required to comply

21

National Standards for the Management of Offenders

THE STANDARDS

THE SENTENCE PLAN IMPLEMENTATION GUIDANCE (2007)

2b.5 The Sentence Plan: A Risk Management Plan is completed


in OASys using the format specified
™covers the whole of the sentence in Probation Circular 10/2005. There
™identifies short-term milestones to be is not currently a tool within OASys
achieved which are time-bounded and which integrates the Risk Management
outcome-focused Plan within the Sentence Plan, so the
™authorises activity that is appropriate Offender Manager will ensure that the
in scale and approach to the tier of two plans are entirely consistent with,
service to which the offender has been and cross-reference, each other
assigned Interventions and activities should
be sequenced as necessary in order
™specifies who will do what and when, to secure maximum compliance and
including the offender, in order to
achieve the objectives co-operation, and to maximise the
effectiveness of each. Further guidance
™is integrated with a Risk Management on the principle of sequencing can be
Plan for offenders assessed as located in the Offender Management
presenting a medium or above risk Model (Section 9, page 30)
of serious harm
Particular attention is paid to
™makes clear how it is integrated with integration with any Individual
any other relevant plan applicable to Learning Plan, Multi-Agency Risk
the same offender Management Plan agreed through
a Multi-Agency Public Protection
Arrangement (MAPPA), Mental
Health Act Care Programme Plan,
Safer Children Plan or Substance
Misuse Plan
The Sentence Plan includes
consideration of the contribution to be
made by additional licence conditions,
particularly where shorter periods in
custody are involved

22

Standards and Implementation Guidance 2007

THE STANDARDS
THE SENTENCE PLAN IMPLEMENTATION GUIDANCE (2007)

2b.6 The Sentence Plan is framed so as to enable An offender who is the subject of
the offender to: a community-based Sex Offender
Programme and/or certain residential
™seek, take up or retain suitable treatment regimes need not be
employment or education
available to take up employment
™retain any eligibility for benefits during any period when the
™practise his/her religion and participate intervention is operative
in cultural activities
™discharge his/her parental or family
commitments
2b.7 For offenders who fall under MAPPA, a The MAPPA level for an offender
MAPPA management level is established covered by MAPPA is established in
and integrated with the sentence planning accordance with the MAPPA guidance
process
For offenders in custody, this is done
six months prior to eligibility for release, or
is integrated with the first post-sentence
Sentence Plan for cases with less than
six months to serve at the point of sentence
2b.8 Sentence planning is conducted as a
significant event for the offender

2b.9 Key Workers who will be delivering learning This may be achieved through formal
and interventions, and any Offender or informal meetings or dialogue
Supervisor, are involved in developing the
Sentence Plan

23

National Standards for the Management of Offenders

THE STANDARDS

2c. Implementing the Sentence Plan


The Offender Manager ensures that arrangements are in place to implement the Sentence Plan.

The Sentence Plan is implemented as designed.

A teamwork approach is applied to its implementation.

THE SENTENCE PLAN IMPLEMENTATION GUIDANCE (2007)

2c.1 The Sentence Plan is implemented


as designed, except where there is a
defensible reason, which is recorded, why
this does not occur
ESTABLISHING THE OFFENDER
IMPLEMENTATION GUIDANCE (2007)
MANAGEMENT TEAM

2c.2 An Offender Management Team for the The roles of Offender Manager,
offender is established to deliver the Offender Supervisor, Key Workers
Sentence Plan and Case Administrator are clearly
assigned. Each member of the
Offender Management Team is
provided with the name, role and
contact details of the others
Role profiles for these roles are
available in the Offender Management
Model (Section 12 and Appendix 3)
2c.3 For sentences that include an element of
custody, or residence in approved premises,
the identity and contact details of the
Offender Manager and Offender Supervisor
are communicated to one another within
five working days of sentence, transfer
between prison establishments or recall

24

Standards and Implementation Guidance 2007

THE STANDARDS
ESTABLISHING THE OFFENDER
IMPLEMENTATION GUIDANCE (2007)
MANAGEMENT TEAM

2c.4 Those responsible for implementing any The general principle is that persons
aspect of the Sentence Plan are provided with delegated authority for
with a copy of it within two working days implementing aspects of the Sentence
of its preparation Plan should have a copy of the plan.
This applies equally to members of
the Offender Management Team
(most likely to be Key Workers) who
are employed outside of the main
statutory correctional services. The
distribution of the entire plan may
be limited in specific cases by
overriding confidentiality or safety
issues, in which case a summary or
selected sections of the plan should
be shared
2c.5 In the case of a custodial sentence, a Pre- Wherever possible, a copy of the PSR
Sentence Report (PSR), when prepared, is should be forwarded to the receiving
forwarded to the receiving prison within prison on the day of sentence via the
five working days of the sentence Prison Escort and Custody Service
(PECS)
If an assessment has been made
that an offender poses an immediate
risk of causing harm to him/herself
or others, including other prisoners,
documentation conveying information
about acute risks will always be
forwarded to the receiving prison
with the offender via PECS – see
Standard 2a.6

25

National Standards for the Management of Offenders

THE STANDARDS

INITIAL CONTACT WITH THE


IMPLEMENTATION GUIDANCE (2007)
OFFENDER MANAGER

2c.6 For a Community Order, the first meeting In order to ensure that the standard
between the Offender Manager and the is met, it is recommended that
offender is arranged so as to occur within: arrangements are made to provide
offenders made the subject of
™two working days of sentence for Community Orders with a first
an offender who has already been
assigned to tier 4 of the Offender appointment at the sentencing court.
Management Model In the event that a post-sentence
interview was conducted at court
™five working days of sentence for an by the Offender Manager allocated
offender already assigned to tiers to manage the sentence, this
1–3, or sentenced without a PSR interview will satisfy the First Contact
unless the specification for any particular Requirement
requirement of the sentence requires an The Drug Rehabilitation Requirement
earlier contact (DRR) is an example of a requirement
that requires first contact sooner
than the general standard (within one
working day of sentence)
INDUCTION IMPLEMENTATION GUIDANCE (2007)

2c.7 The offender is inducted into the sentence It is best practice for the induction
Commitments, obligations and rights, process to begin at court, wherever
including the consequences of failing this is possible
to comply, are clearly explained and The offender’s obligations and
supported by relevant documentation commitments should be periodically
reinforced, especially after periods
with no contact (benchmark – four
weeks), or where there is a transfer of
area or change of Offender Manager
2c.8 The requirements of the Sentence Plan The Sentence Plan covering a custodial
are taken into account in the offender’s period may specify a preference for
custodial allocation; moves between placement in a particular prison where
establishments, for operational or security this is considered to be able to make
reasons, are communicated within an important contribution to the
two working days to the Offender Manager reduction of risk post-release

26

Standards and Implementation Guidance 2007

THE STANDARDS
REQUIREMENTS AND CONDITIONS IMPLEMENTATION GUIDANCE (2007)

2c.9 The Offender Manager ensures that


arrangements have been made to
implement any requirements or conditions
in the sentence
The arrangements comply with any specific
standards applicable to those requirements
or conditions, and are consistent with
any proposal or undertaking made to the
sentencing court or Parole Board
ONGOING CONTACT IMPLEMENTATION GUIDANCE (2007)

2c.10 The Offender Manager maintains contact


with the offender and, in custody, with the
Offender Supervisor, sufficiently frequently:
™to enable the assessment and plan to
be prepared and reviews and revisions
to be completed, in line with the
schedule in Standard 2e
™during custody, to support the
Offender Supervisor in implementing
the plan, and to ensure smooth, safe
and effective transition between
custody and the community
™in the community, to secure
compliance with the requirements and
the Sentence Plan
RELEASE ON LICENCE IMPLEMENTATION GUIDANCE (2007)

2c.11 When discretionary release has been For detailed procedures and templates,
approved by the Parole Board, the see Probation Circular 15/2006
Offender Manager notifies the Parole
Board, together with a recommendation,
when new information comes to light
or circumstances change, such that the
original release plan cannot be safely
followed

27

National Standards for the Management of Offenders

THE STANDARDS

RELEASE ON LICENCE IMPLEMENTATION GUIDANCE (2007)


2c.12 The Offender Manager provides details in If an offender is released on licence
writing to the releasing prison of: direct from court and no Offender
Manager was appointed at the pre­
™additional conditions that he/she release stage, the court duty office
proposes should be included in the
licence: gives the managing probation area
as much detail as possible about the
– at least four weeks before release, or offender and the release address. The
– as soon as practicable when the Offender Manager may subsequently
offender is released on licence advise the Prison Service on licence
directly from court requirements
™post-release contact arrangements, Any experience gained on release
including the arrangements for on temporary licence is taken into
implementing conditions and any account in the decision about whether
requirements in the licence, additional licence conditions are
10 working days before release applied for
™any other condition that the Offender The appropriateness of proposing a
Manager proposes to add to the drug testing condition in the licence
licence post-release as a result of is considered for a prolific or other
changes in risk/circumstances priority offender (PPO) convicted of a
trigger offence and whose substance
misuse is associated with his/her
offending
There will be occasions when the
Offender Manager is notified of
imminent release less than 10 working
days before release. In these cases,
it is expected that every reasonable
effort is made to provide the prison
with comprehensive post-release
contact arrangements before the
actual release, but the provision
of the first post-release appointment
is the priority

28

Standards and Implementation Guidance 2007

THE STANDARDS
RELEASE ON LICENCE IMPLEMENTATION GUIDANCE (2007)

2c.13 For release on licence: The offender is reminded that the


licence period forms part of the
™the first contact between the offender original sentence
and the Offender Manager is arranged
to take place on the day of release (or The second contact may be a home
the first following working day when visit, which simultaneously meets
this is impractical) the home visit requirement under
Standard 2c.16 below
™for tier 2, 3 and 4 cases, a second For PPOs, release notification is
contact is arranged to take place
within three working days of release provided to the police no later than
28 days in advance of release
™release details are provided to
the police in the release area, in
accordance with the national protocol
to this effect

SUPERVISION IMPLEMENTATION GUIDANCE (2007)

2c.14 For custodial sentences, within 10 working In establishing contact with the
days of arrival into any establishment, offender, the Offender Supervisor:
the assigned Offender Supervisor has
established face-to-face contact with
™helps the offender to understand
the Offender Supervisor’s role
the offender
™ensures that appropriate action
has been commenced, as
required, to secure continuity of
accommodation, employment,
domestic and family relationships
™reports back to the Offender
Manager on the offender’s
orientation toward custody, and
issues being addressed

2c.15 The Offender Supervisor works with the


offender, the Offender Manager and those
providing interventions, to enable the
objectives of the Sentence Plan to be met
and regular reviews and revisions to be
well informed

29

National Standards for the Management of Offenders

THE STANDARDS

SUPERVISION IMPLEMENTATION GUIDANCE (2007)

2c.16 For a Supervision Requirement in a The level of contact required between


Community Order or a licence, the an offender and the Offender
Offender Manager arranges contacts Manager is consistent with the
so that: level of risk posed by the offender.
While proper attention should be
Home visits paid to an offender’s human rights,
™for an offender assessed as an investigative approach should be
representing a high risk of causing pursued in order to ensure that the
serious harm, a home visit is protection of the public from serious
undertaken within 10 working days harm remains the overriding priority.
of sentence or release In respect of a Community Order
without a Supervision Requirement:
Regular contact
™for an offender with a tier 2 or 3
™for a tier 4 case, there is at least one risk and needs profile, the level of
contact per week throughout the contact required is sufficient to
licence or sentence ensure the implementation of the
™for a tier 3 case, there is at least one requirements of the sentence
contact per week for the first 16 ™for any offender, additional
weeks following sentence or release appointments may be made to
on licence, and at least one contact review the arrangements for the
every four weeks for the duration of implementation of requirements
the sentence or to promote compliance or,
provided that it is necessary to
™for a tier 2 case, there is at least one do so, to protect the public. Such
contact per week for the first four
weeks following sentence or release additional appointments may
on licence, at least one contact every not be such as to constitute a
two weeks for the next 12 weeks and programme of supervision for
at least one contact every four weeks which a Supervision Requirement
for the duration of the sentence provides the required authority.
In all such cases, Multi-Agency
™for a tier 1 case, there are at least Public Protection Arrangement
two contacts throughout the order (MAPPA) procedures should be
or licence, in addition to contacts followed
required to implement any other
requirements, initial contacts and The required contact schedule is
periodic contacts required to update suspended during periods of custody,
the assessment and plan hospitalisation or certified sickness,
where the sickness is of such a nature
that it is not practicable to require
contact; it is reinstated at the end of
any such period at the point at which
it was suspended

30

Standards and Implementation Guidance 2007

THE STANDARDS
SUPERVISION IMPLEMENTATION GUIDANCE (2007)

2c.17 For a Supervision Requirement in a


Custody Plus licence, the provisions of
Standard 2c.16 above are applied, treating
the day of release as though it were
the end of the first 16-week period of a
Community Order
SUPPORTING PARTICIPATION IN
IMPLEMENTATION GUIDANCE (2007)
INTERVENTIONS

2c.18 The Offender Manager ensures that: The duty to ensure that appropriate
action is taken to make interventions
™the provider of each intervention effective and integrate them with
has sufficient information about the
offender to deliver the intervention the offender management process
safely and effectively rests with the Offender Manager,
but may be delivered by delegation
™the offender is effectively prepared to other members of the Offender
for attending at and engaging with Management Team
interventions
Where the requirement for contact
™mandatory content to be delivered with the offender throughout the
outside the environment of the core delivery of a programme is specified
intervention is completed to the in the criteria for the accreditation of
required standard that programme, compliance with that
schedule is necessary to meet this
™the offender is supported through standard
his/her involvement with interventions
Explicit reference should be made in
™the offender is helped to acquire new the case record to the completion of
skills
formal pre- and post-programme work
™the offender is helped to consolidate related to an accredited programme,
learning in order to satisfy the audit criteria for
such interventions
™the offender is helped to apply
learning and knowledge gained in
his/her family, domestic, community,
peer and employment environment

31

National Standards for the Management of Offenders

THE STANDARDS

2d. Specific Requirements and Interventions


Interventions are delivered to the approved standard of quality.

The providers of interventions inform the Offender Manager regularly about the offender’s
progress and any issues requiring attention.

2d.1 UNPAID WORK IMPLEMENTATION GUIDANCE (2007)

2d.1.1 Work placements comply with For specification, see A Manual on


the approved quality and content the Delivery of Unpaid Work (2006),
specification section D
2d.1.2 Sufficient work is provided for the
number of offenders reporting for work
at any time
2d.1.3 A risk screening (see Standard 2a.1) and,
where applicable, an Offender Needs and
Placement Matrix are completed prior to
allocation to the first work placement
2d.1.4 The first work session for an offender is A pre-placement work session
arranged to take place within 10 working is credited as a work session. It
days of sentence or release on licence will usually combine placement
assessment with induction
The Placement Supervisor provides
the Offender Manager with feedback
about the offender’s performance,
which is taken into account in arriving
at the full assessment and finalising
the Sentence Plan
2d.1.5 The offender is instructed to work for an The average is calculated excluding
average of at least six hours per week periods when the offender is in
from the point of sentence or start of the custody or certified sick, when breach
requirement, whichever is later or appeal action is pending and the
offender has been disallowed from
continuing to work, and up to two
weeks during the order when the
unpaid work operation is closed down

32

Standards and Implementation Guidance 2007

THE STANDARDS
2d.1 UNPAID WORK IMPLEMENTATION GUIDANCE (2007)

2d.1.6 Time related to travel, breaks, education Travel of over 30 minutes each way is
or training related to the unpaid work credited up to a maximum of 10% of
and weather interruptions is credited in the unpaid work hours ordered
line with the regulations applicable at Up to 20% of the hours ordered
the time may be credited for time used for
education and training
2d.1.7 The offender is provided with a record The record provides details of the
of progress, which is updated on each hours worked or credited, the total
occasion that work is completed or hours worked to date, the balance
hours credited outstanding to be worked and an
assessment of the offender’s standard
of work and behaviour
2d.2 CURFEWS IMPLEMENTATION GUIDANCE (2007)

2d.2.1 An offender who is made the subject The responsibility for enforcement
of a Curfew Requirement is advised of a Curfew Requirement rests with
at court that the Curfew Requirement the Offender Manager in all cases
takes immediate effect, for how long it except those in which the Curfew
is effective, and what it requires of the Requirement is the only requirement
offender in the order. In these cases,
enforcement responsibility rests
with the provider of the electronic
monitoring
2d.3 RESIDENCE REQUIREMENT IMPLEMENTATION GUIDANCE (2007)

2d.3.1 An offender who is made the subject of


a Residence Requirement is advised at
court when the Residence Requirement
takes effect, for how long it is effective,
and what it requires of the offender

2d.4 PROHIBITED ACTIVITIES IMPLEMENTATION GUIDANCE (2007)

2d.4.1 An offender who is made the subject


of a Prohibited Activity Requirement is
advised at court when the Prohibited
Activity Requirement takes effect, for how
long it is effective, and what it requires of
the offender

33

National Standards for the Management of Offenders

THE STANDARDS

2d.5 EXCLUSIONS IMPLEMENTATION GUIDANCE (2007)

2d.5.1 An offender who is made the subject of a The responsibility for enforcement of
Exclusion Requirement is advised at court an Exclusion Requirement rests with
when the Exclusion Requirement takes the Offender Manager in all cases
effect, for how long it is effective, and except those where the Exclusion
what it requires of the offender Requirement is electronically
monitored and is the only
requirement in the order. In these
cases, enforcement responsibility rests
with the provider of the electronic
monitoring

2d.6 ATTENDANCE CENTRE IMPLEMENTATION GUIDANCE (2007)

2d.6.1 An offender subject to an Attendance


Centre Requirement is instructed to
commence attendance at the centre
within 15 days of sentence or release

2d.6.2 The offender is given instructions to The responsibility for enforcement of


attend fortnightly for a maximum of an Attendance Centre Requirement
three hours, until the hours ordered have rests with the Offender Manager
been completed in all cases except those where the
Attendance Centre Requirement
is the only requirement in the
order. In these cases, enforcement
responsibility rests with the
Attendance Centre provider

2d.7 ACTIVITY REQUIREMENT IMPLEMENTATION GUIDANCE (2007)

2d.7.1 The offender is given instructions to The activity may commence at a later
commence the activity within 15 working date than specified here when such
days of sentence, unless a later date was later commencement was specified in
proposed to and agreed by the sentencing the proposal
court

2d.7.2 At least three contacts that form part


of the activity are arranged in the first
four weeks of the activity

34

Standards and Implementation Guidance 2007

THE STANDARDS
2d.8 OFFENDING BEHAVIOUR PROGRAMMES IMPLEMENTATION GUIDANCE (2007)

2d.8.1 The offender is given instructions to The commencement date for


attend the first session of the core a Substance Misuse Accredited
programme of a general Offending Programme for an offender who
Behaviour Programme within six weeks is also the subject of a DRR will
of sentence or release normally be sequenced with the
treatment provision so that it
commences no later than 16 weeks
after sentence
2d.8.2 Programmes meet the approved
specification for quality and content
2d.8.3 The Offender Manager ensures that a The outcomes of a post-programme
review is undertaken on completion of a review are incorporated into the
programme. The review involves the Key next scheduled OASys review
Worker who delivered the programme, and continuing objectives are
the Offender Manager and the offender. incorporated into the next phase
A report on the offender’s engagement of the Sentence Plan
with the programme is prepared by
the Key Worker. The report addresses
the learning/change outcomes of the
programme and identifies any further
work required to sustain progress

2d.9 DRUG REHABILITATION REQUIREMENT IMPLEMENTATION GUIDANCE (2007)

2d.9.1 Treatment and testing services meet the


quality standards specified by NOMS
2d.9.2 The first contact between the offender
and the Offender Manager is arranged
to take place within one working day
of sentence
2d.9.3 The offender’s first contact with the
treatment provider is arranged to
take place within two working days of
sentence

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National Standards for the Management of Offenders

THE STANDARDS

DRUG REHABILITATION REQUIREMENT IMPLEMENTATION GUIDANCE (2007)

2d.9.4 In total, all of the contacts required under The offence seriousness (within the
an order that includes a DRR amount to community sentence band) should
at least: be indicated by the court, but where
it is not the PSR author needs to
™15 hours per week for an offender form a view about the seriousness
where the offence seriousness is
high within the community sentence and propose a contact level
band commensurate with that view
Beyond the minimum required,
™eight hours per week for an offender the contact schedule for the DRR
where the offence seriousness is
for the period after the first 16
medium within the community
weeks is at the discretion of the
sentence band
Offender Manager
™one contact per week for an offender
where the offence seriousness is
low within the community sentence
band
for the first 16 weeks, and at least
one contact per week thereafter
2d.9.5 The Offender Manager prepares a Review The Offender Manager includes
Report to the required specification at a copy of the original PSR with a
the frequency specified by the court Review Report for a DRR
TESTING

2d.9.6 Unless otherwise specified in the order, Detailed supplementary standards


an offender subject to a DRR is required apply to the conditions and validation
to provide a sample for testing at least: of testing
™twice per week for the first 16 An offender who admits to taking
weeks of the requirement and once illegal drugs since his/her last test is
per week thereafter if he/she is in nevertheless required to provide a
the medium or high community test sample as directed. Exceptionally,
sentence band in lieu of a test, the treatment
provider may permit the offender to
™once per week if he/she is in the sign a declaration, in the approved
low community sentence band or
format, to the effect that he/she has
engaged in residential rehabilitation
taken illegal drugs. This should not
occur for more than two consecutive
scheduled tests

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Standards and Implementation Guidance 2007

THE STANDARDS
2d.10 ALCOHOL TREATMENT REQUIREMENT IMPLEMENTATION GUIDANCE (2007)
2d.10.1 The Offender Manager makes
arrangements for the offender to
commence the specified alcohol
treatment, within the timescales
indicated to the court at the time of
sentence
2d.10.2 The offender is instructed to attend
for treatment in accordance with the
treatment schedule
MENTAL HEALTH TREATMENT IMPLEMENTATION GUIDANCE (2007)
2d.11
REQUIREMENT

2d.11.1 The Offender Manager makes


arrangements for the offender to
commence the specified treatment,
within the timescales indicated to the
court at the time of sentence
2d.11.2 The offender is instructed to attend
for treatment in accordance with the
treatment schedule

2d.12 APPROVED PREMISES IMPLEMENTATION GUIDANCE (2007)


GENERAL PROVISIONS
2d.12.1 Approved premises maintain a set of The prohibition on controlled drugs
house rules does not extend to prescribed drugs,
provided that these are notified to
the premises staff
The rules cover the elements
prescribed by national guidance, and
may be supplemented by additional
rules to reflect local conditions
2d.12.2 A contemporaneous daily record of The record of events specifies the
significant events is maintained date and time of the event and the
Where events involve individual residents, staff member responsible for making
the house record is cross-referenced the entry
or copied to the relevant individual
case record

37

National Standards for the Management of Offenders

THE STANDARDS

GENERAL PROVISIONS
2d.12.3 Places in approved premises are The offender’s risk of serious harm
prioritised for offenders representing category is established using OASys
a high risk of causing serious harm to
the public and who are in need of an
enhanced level of supervision
INDIVIDUAL RESIDENTS

2d.12.4 The decision to admit an offender The specification as to minimum


to approved premises is based on an screening is as set out in Standard
assessment of the risk of serious harm 2a.1
posed by him/her to the public, victim(s),
other residents or staff
2d.12.5 A new resident is interviewed on arrival. Ideally, the plan to manage risks to
The rules and requirements of residence self and others should be formulated
are fully explained, including the in advance of admission, but at the
consequences of any failure to comply latest at the point of admission
with them. The offender signs a copy of
the rules to signify that they have been
explained and are accepted
A plan is formulated immediately to
manage any immediate risk of self-
harm or harm to others; this is done,
where feasible, in consultation with the
Offender Manager
2d.12.6 For bailees, a Residence Plan is
formulated within five days of arrival
2d.12.7 For sentenced offenders, approved
premises staff work in collaboration
with the Offender Manager to agree,
implement and review the Sentence
and Risk Management Plans (see also
Standard 2a.6 for the responsibilities of
the Offender Manager)
2d.12.8 Information or intelligence received
while the offender is resident at the
premises, which might have a bearing
on the assessment and management of
the risk posed by the offender, is passed
immediately to the Offender Manager

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Standards and Implementation Guidance 2007

THE STANDARDS
INDIVIDUAL RESIDENTS
2d.12.9 Recorded cautions are issued for
infringements of the approved premises’
rules, where such infringements are not
so serious that the place is withdrawn
The Offender Manager is notified of
recorded cautions

2d.12.10 The Offender Manager is notified The withdrawal of a place in approved


immediately of infringements that premises is normally treated as
result in a proposal to withdraw the a breach requiring immediate
place; a place for an offender assessed as enforcement action
representing a high risk of serious harm
is only withdrawn summarily with the
approval of a senior manager

2d.12.11 The police are notified immediately of


any bailee who fails to arrive, fails to
observe the curfew or commits a further
offence

39

National Standards for the Management of Offenders

THE STANDARDS

2e. Monitoring, Review and Evaluation


Changing circumstances and the progress made in achieving objectives are routinely monitored.

Assessments and Sentence Plans are kept under continuous review. A formal review is
conducted periodically.

At the end of the sentence, an evaluation is made of the extent to which the Sentence Plan has
been implemented and the objectives have been met.

ROUTINE MONITORING IMPLEMENTATION GUIDANCE (2007)

2e.1 Information about progress and changing In the case of accredited Offending
circumstances is shared promptly and Behaviour Programmes, this may
routinely between the Offender Manager involve compliance with a specified
and others involved in delivering the schedule of contact
Sentence Plan In qualifying cases, the Offender
Manager shares sufficient information
with the Victim Contact Officer to
enable the Victim Contact Officer to
contribute to the management of the
risks in the case
REVIEW OF THE ASSESSMENT AND THE
IMPLEMENTATION GUIDANCE (2007)
SENTENCE PLAN

2e.2 The Offender Manager keeps the Particular attention is paid to:
assessment and Sentence Plan under
continuous review ™any factor which indicates
a change in the risk of harm
presented by the offender
™the impact of the completion of
requirements or interventions
(in custody and in the
community)

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Standards and Implementation Guidance 2007

THE STANDARDS
REVIEW OF THE ASSESSMENT AND THE
IMPLEMENTATION GUIDANCE (2007)
SENTENCE PLAN
2e.3 The assessment and Sentence Plan are
reviewed and revised immediately if new
information arises which may significantly
affect the validity of the existing
assessment and/or plan
2e.4 Assessment and Sentence Plan reviews take The report prepared following
account of: completion of an accredited Offending
Behaviour Programme is considered as
™changes in the offender’s part of the next scheduled review
circumstances
™monitoring of the offender by the
Offender Manager and Offender
Supervisor
™the record of progress on achieving the
objectives of the Sentence Plan
™new third party information arising
since the last assessment or review

41

National Standards for the Management of Offenders

THE STANDARDS

REVIEW OF THE ASSESSMENT AND THE


IMPLEMENTATION GUIDANCE (2007)
SENTENCE PLAN
2e.5 The assessment and progress in The responsibility for completing
implementing the Sentence Plan are Sentence Plan reviews in custody
formally reviewed, and the plan revised: for offenders serving more than 12
months in custody transfers from
™after sentence, in accordance with the the prisons to the Offender Manager
timescales for a full initial assessment
as set out in Standard 2a.4 in line with the implementation of
the different phases of the Offender
™when the Parole Board is considering Management Model
the offender for release
The provisions related to Custody Plus
™between two and eight weeks before are pending its introduction
release for offenders sentenced to The review of progress, re-assessment
12 months or more and revised plan use the OASys
™within: format unless the case is in one of the
– five days of release for a tier 4 exempted categories
offender or PPO
– 15 days of release for any other
offender
™within 14 days of recall to custody
when a revised Sentence Plan is
required for the Post Release Section
of the Ministry of Justice
™no later than:
– 12 months from the date of the last
review where the offender remains in
custody
– four months from sentence, release
from custody or the last review
(whichever is the later) when the
offender is in the community
2e.6 The Offender Manager provides the last
Offender Supervisor in custody with a
copy or summary of the first four-monthly
review after release

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Standards and Implementation Guidance 2007

THE STANDARDS
EARLY REVOCATION OR SUSPENSION IMPLEMENTATION GUIDANCE (2007)

2e.7 Unless there are overriding reasons to


the contrary, revocation of an order for
good progress, or, where the facility exists,
suspension or deletion of a requirement or
condition of a licence, is applied for when:
™the offender has demonstrated
sustained compliance with the order
or licence, and
™all the specific requirements of the
order or licence have been completed,
and
™the needs associated with the
likelihood of re-offending have been
generally met, and
™the offender is assessed as representing
a low risk of causing serious harm, and
™the likelihood of re-offending is
assessed as having stabilised or reduced

EVALUATION OF OUTCOMES IMPLEMENTATION GUIDANCE (2007)

2e.8 By the end of the sentence, the Offender The evaluation of outcomes may be
Manager undertakes and records an completed up to eight weeks ahead of
evaluation of the extent to which separate the sentence termination date
elements of the sentence, and the sentence The OASys termination review is the
as a whole, has achieved its objectives required format for those cases where
the use of OASys is required
2e.9 The Offender Manager notifies those who The MAPPA Co-ordinator is notified
will continue to have contact with the when an offender subject to MAPPA
offender of the termination of his/her completes his/her sentence
statutory involvement, and reflects this It is particularly important to notify
continued involvement in the evaluation other agencies of the termination
of NOMS’ involvement when drug,
alcohol or mental health treatment
is to continue beyond the period of
the sentence

43

National Standards for the Management of Offenders

THE STANDARDS

2f. Enforcing the Sentence


If the offender fails to comply with the sentence, prompt and appropriate enforcement action
is taken.

IN CUSTODY IMPLEMENTATION GUIDANCE (2007)

2f.1 The Offender Supervisor in custody uses Offenders with drug misuse problems
the Incentives and Earned Privileges (IEP) are encouraged to engage with
Scheme to encourage co-operation with the voluntary drug-testing programmes if
Sentence Plan and reward achievement of its these are not already integrated into
objectives the IEP Scheme
2f.2 The Offender Supervisor informs the
Offender Manager of incidents resulting
in adjudications, changes to the offender’s
IEP status, re-categorisation or a change
in release date. Account is taken of these
when regular reviews of the assessment and
Sentence Plan are conducted

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Standards and Implementation Guidance 2007

THE STANDARDS
MISSED APPOINTMENTS AND
IMPLEMENTATION GUIDANCE (2007)
FAILURES TO COMPLY

URGENT ACTION TO PROTECT THE PUBLIC

2f.3 When an offender who has not provided an For higher-risk cases, where it is not
acceptable explanation in advance does not clear whether an apparent failure to
keep an appointment or otherwise does not comply is indicative of a rise in risk
comply with a requirement of the sentence, to the public or not, the Offender
and if the failure to comply indicates that Manager adopts an investigative
the public is at substantially greater risk, the approach, utilising protocols and
Offender Manager initiates expedited and agreements about shared risk
urgent enforcement action immediately, management through MAPPA and
through a court or the Post Release Section including, where appropriate, a
of the Ministry of Justice, whichever is home visit
appropriate For a licence, immediate initiation
of enforcement proceedings consists
of making an immediate application
for recall of the offender; for a
Community Order, it consists of
making an immediate application
for a warrant or other “fast track”
enforcement process

45

National Standards for the Management of Offenders

THE STANDARDS

TAKING ENFORCEMENT ACTION

2f.4 When an offender who has not provided an Any unacceptable failure to comply
acceptable explanation in advance does not with any appointment or requirement
keep an appointment or otherwise does not constitutes a failure to comply with
comply with a requirement of the sentence, the whole sentence
and if Standard 2f.3 does not apply and The Offender Manager forms a view
an acceptable explanation has not been about the reasonableness or otherwise
received, a written warning in the prescribed of any excuse provided by an offender
format is issued by the end of the tenth for any apparent failure to comply.
working day following the failure to comply Judgements as to reasonableness
unless: take account of the nature of the
™the failure to comply is indicative of: failure, the circumstances of it and the
– a serious, gross, wilful or fundamental circumstances of the offender
refusal to comply or breakdown of the A failure to comply with more than
order/licence, or one appointment or requirement
– a significant rise in the risk of serious on any single day is treated as a
harm or likelihood of re-offending single failure to comply, although an
presented by the offender, or explanation is sought for each single,
separate failure
™in relation to a Community Order, there ™For a DRR, a failure to provide a
has already been one written warning
issued to the offender within the test sample is dealt with as an
preceding 12 months, or unacceptable failure to comply

™in relation to a post-release licence ™For a Community Order case, a


there have already been two written failure to inform the Offender
warnings issued in the preceding Manager of a change of address
12 months within six working days is treated
as a failure to comply
in which case the Offender Manager initiates
enforcement action through a court or
the Post Release Section of the Ministry
of Justice, whichever is appropriate, by the
end of the tenth working day following the
failure to comply

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Standards and Implementation Guidance 2007

THE STANDARDS
TAKING ENFORCEMENT ACTION

2f.4 The responsibility for providing an


explanation for a failure to comply
rests with the offender; it is not the
Offender Manager’s responsibility to
secure an explanation. The legislation
does not specify a timeframe within
which an explanation must be
produced; providers will determine
how best to ensure that this standard
is met within the context of local
circumstances. These standards do
not make the issuing of a reminder
a mandatory requirement, but it is
nevertheless good practice to issue
one where circumstances permit
Enforcement action is considered to
have been initiated when:
™for a licence, the completed
report recommending licence
revocation and relevant
documentation has been received
by the Post Release Section of the
Ministry of Justice
™a formal application for a
summons, warrant or listing has
been applied for at a court

47

National Standards for the Management of Offenders

THE STANDARDS

TAKING ENFORCEMENT ACTION

2f.4 In a licence case, to comply with the


criminal justice system-wide Joint
National Protocol on end-to-end
enforcement (see Probation Circular
05/2007), the Offender Manager is
required to initiate proceedings within
24 hours of making the decision to
recommend recall. That decision must
be recorded and, in order to satisfy
this standard, must be made by the
end of the ninth working day following
the failure to comply
Enforcement action related to
a Curfew or Attendance Centre
Requirement rests with the Offender
Manager except where either
requirement is the only requirement in
the order, in which case enforcement
is the responsibility of the provider
of the Attendance Centre or the
electronic monitoring
Prior warnings are considered “spent”
in the event either that the offender
is recalled for breach of a licence
and re-released, or that breach of a
Community Order has been dealt with
by a court in a way that allows the
order to continue
A second and final written warning
for a licence may only be issued by
a manager of the approved senior
management grade
2f.5 An offender who is subject to enforcement A decision to disallow continued
proceedings for failure to comply with a contact pending enforcement
Community Order or licence is enabled to proceedings is endorsed by the
continue with the sentence, provided that Offender Manager’s line manager and
he/she is co-operative and it is safe to do so recorded in the case record

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Standards and Implementation Guidance 2007

THE STANDARDS
TAKING ENFORCEMENT ACTION
2f.6 For breaches of Community Orders, Criminal justice agencies are working
enforcement documentation, to the required in partnership to ensure that,
specification, is made available to the whenever possible, enforcement
relevant court in time to enable the breach proceedings are concluded within 25
to be heard within 20 working days of the working days of the relevant failure
last failure to comply to comply. The standard here refers
to the preparation and submission of
enforcement documentation, not to
the actual hearing of the case

2f.7 The Offender Manager writes to an offender Where it is necessary to explain the
recalled for breach of a licence within five reasons for recall to an offender,
working days of notification of his/her although this is the Offender
reception into custody, confirming how the Manager’s responsibility, it may be
offender may make contact to raise any discharged in liaison with the Offender
issues, including those related to the licence Supervisor
requirements and the circumstances of
the recall

SERIOUS FURTHER OFFENCES IMPLEMENTATION GUIDANCE (2007)


2f.8 Where an offender is charged with a See Probation Circular 41/2006
serious further offence while subject to a
Community Order or licence, the Offender
Manager reports the matter to his/her line
manager as soon as he/she is aware of it, and
the appropriate procedures for a Review by
Management are followed

49

National Standards for the Management of Offenders

THE STANDARDS

3. The Offender’s Experience


The offender experiences the sentence as an integrated whole.

He or she is actively engaged both in arriving at and implementing the assessment and the
Sentence Plan.

Relationships with all staff are experienced as professional and supportive of rehabilitation and
resettlement.

UNDERSTANDING THE PARAMETERS IMPLEMENTATION GUIDANCE (2007)

3.1 The offender understands fully the This is particularly important for
obligations and sanctions involved in any those provisions where the offender’s
proposal for sentence or licence conditions informed consent is required before
to be made to a court, the Parole Board or the provision can be enacted
the Prison Governor
3.2 As soon as practicable after sentence, and at The offender is advised that it is
key stages of the sentence, the offender is his/her responsibility to contact the
helped to understand: Offender Manager immediately with
an explanation in the event of any
™the legal requirements, constraints and failure to comply, and with evidence
procedures applicable, including that
any licence period forms part of the to support that explanation
original sentence
™what is required of him/her and the
sanctions for failing to comply
™that requirements remain in force while
any appeal is pending
™what he/she can expect from NOMS
™his/her rights, and how to complain
if he/she is dissatisfied with his/her
treatment
™his/her right of access to assessments,
plans and records, and how to secure
that access

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Standards and Implementation Guidance 2007

THE STANDARDS
ACTIVE ENGAGEMENT IMPLEMENTATION GUIDANCE (2007)

3.3 An offender is encouraged to inform the The OASys (Offender Assessment


Offender Manager, Offender Supervisor System) self-assessment questionnaire
or relevant Key Worker of any issues or is a tangible demonstration of
strategies that might help or hinder active offender engagement and
him/her in achieving compliance and a the Offender Manager will strongly
successful outcome encourage the offender to complete it
Unless there are overriding reasons of safety
why it should not happen, an offender is:
™informed of the contents of any
assessment and/or plan and the reasons
for them
™provided with a copy of any relevant
order, report, licence, plan or other key
document and signs, when required,
to signify that it has been so provided
and that the requirements have been
fully explained
3.4 Wherever possible, assessments, planning
and reviews are conducted as significant
events, in which the offender is an active
participant
3.5 The Offender Manager responds within five This standard does not apply
working days to written correspondence to routine informal written
received from the offender correspondence that may be
conducted between an offender and
an Offender Manager during custody,
as part of the process of maintaining
an effective working relationship
The same timescale for response
applies should an offender write
requesting a response from any
other member of the Offender
Management Team

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National Standards for the Management of Offenders

THE STANDARDS

RELATIONS WITH STAFF IMPLEMENTATION GUIDANCE (2007)

3.6 Offenders experience their relationships with


staff as being characterised by:
™courtesy, respect and the valuing
of diversity
™enthusiasm and commitment
™the encouragement of compliance
and co-operation
™recognition and reward for achievement
and progress
™the firm, fair and legitimate use
of authority
™behaviour which models pro-social
and anti-criminal attitudes, cognition
and behaviours
™the teaching of problem-solving skills
™help to access wider community-based
resources and facilities
™encouragement to take responsibility
for behaviour and its consequences

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Standards and Implementation Guidance 2007

THE STANDARDS
4. Working with Victims
In accordance with their statutory rights, victims are kept informed about the progress
of relevant offenders through their sentences and enabled to express their views at key
decision points.

VICTIM CONTACT IMPLEMENTATION GUIDANCE (2007)

4.1 The victim(s)2 of a qualifying offence


and sentence is provided with general
information about the criminal justice
process and how sentences are managed
4.2 In qualifying cases, within 40 working days
of the sentence being passed the victim is
offered, in writing, a specific face-to-face
opportunity to meet with a Victim
Contact Officer
4.3 In qualifying cases, the victim(s) is given The mandatory “key stages” are
information at key stages of the offender’s defined in separate guidance
sentence
4.4 In qualifying cases, the victim(s) is offered The victim is offered the opportunity
the opportunity to provide a view about to express their view in a written
any proposed discretionary release and Victim Personal Statement, or
any conditions related to his/her safety by choosing to have that view
or protection to be attached to it, or to represented by the Victim Contact
any proposed conditions related to his/her Officer. In the case of oral hearings by
safety or protection to be attached to the the Parole Board, the victim is offered
offender’s non-discretionary release the opportunity to present their
He/she is given the opportunity to see view in person, or through a Public
any part of a report which represents Protection Advocate
those views This standard applies to release on
temporary licence, Home Detention
Curfews and parole, as well as
conditions applied to release at the
offender’s earliest date of release

2
Throughout this section, the term “victim” means the actual victim of an offence, or, in the case of murder or manslaughter or
where the victim is a child, the victim’s family. The breadth of the term “family” will be covered in supplementary guidance.

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National Standards for the Management of Offenders

THE STANDARDS

VICTIM CONTACT IMPLEMENTATION GUIDANCE (2007)

4.5 In qualifying cases, the victim(s) is informed This will include information provided
about any condition of the offender’s release by the Parole Board about any
which relates to contact with him/her condition proposed by the victim but
not included in the release conditions
4.6 Information obtained by a Victim Contact Information related to victims and
Officer through their contact with a their families is kept securely and
victim which is relevant to the Offender separately from the offender’s
Manager’s assessment and management of case record
risk is passed immediately to the Offender A reciprocal duty to share information,
Manager placed upon the Offender Manager, is
The passage of any such information is done included at Standard 2e.1
in a way which safeguards the victim from
any potential harm that may arise therefrom

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Standards and Implementation Guidance 2007

THE STANDARDS
5. Supporting Management and Infrastructure
Providers have in place organisational structures, systems and processes that promote and
support the delivery of offender management.

LEADERSHIP AND STRATEGY IMPLEMENTATION GUIDANCE (2007)

5.1 By their words and actions, managers and


leaders demonstrate the importance of
quality and effective offender management
to the achievement of the organisation’s
goals and objectives

5.2 Staff in the organisation understand the


priority the organisation accords to offender
management and the organisation’s
approach to its delivery
The organisation can demonstrate a planned
approach to the continuous improvement of
the delivery of offender management
RESOURCES IMPLEMENTATION GUIDANCE (2007)
5.3 Those roles critical to the delivery of
offender management are resourced
proportionately to the needs, risks and
complexity of the offender in question
5.4 A range of interventions is available which The range of interventions available
enables Offender Managers to implement for tackling re-offending follows the
the requirements of sentences and meet framework set out in the relevant
the most frequently occurring needs in the Regional Reducing Re-Offending
offender population Action Plan

55

National Standards for the Management of Offenders

THE STANDARDS

RESOURCES IMPLEMENTATION GUIDANCE (2007)


5.5 Offender Managers, and others working to
implement Sentence Plans, are aware of and
make use of:
™the resources, interventions and
facilities available to them
™the protocols in place about how to
access those resources
™resources available to address special,
rarely occurring or unusual needs and
risks presented by individuals
5.6 Prisons have procedures and facilities
available to enable Offender Managers to
carry out their responsibilities of assessment,
planning and review efficiently
5.7 Partners and the providers of interventions
understand offender management, and their
staff are clear about their roles in delivering
its objectives
5.8 There is a strategy in place to gain the
confidence of sentencers and the general
public, including minority groups, in the
delivery of offender management
5.9 There are protocols in place to ensure that The organisations with which
organisations whose staff need to work information is shared have policies
together to achieve common goals are clear and procedures in place to ensure
about role boundaries, the expectations that that information is kept securely and
each can have of the other, information to that access to it and disclosure of it is
be shared, communication channels and properly controlled
common procedures
5.10 Where functions covered by these standards
are sub-contracted, the contracts for those
services require providers to operate in
accordance with these standards

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Standards and Implementation Guidance 2007

THE STANDARDS
QUALITY ASSURANCE IMPLEMENTATION GUIDANCE (2007)
5.11 Individuals with a key role in delivering
offender management are clear about their
role in relation to any case, possess and
deploy the appropriate competences and are
properly supported
5.12 Providers monitor their performance
against these standards as required and take
remedial action when necessary to
improve performance
In particular, they monitor performance to
ensure that outcomes across ethnic origin,
age, gender, disability, sexual orientation and
other diversity characteristics are broadly
proportional to their representation in the
offender population

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National Standards for the Management of Offenders

APPENDIX

APPENDIX
Report Specifications

A1 BAIL INFORMATION REPORTS IMPLEMENTATION GUIDANCE (2007)


A1.1 When prepared, a Bail Information Those preparing Bail Information
Report is provided to: Reports are alert to the risks that the
offender might pose, including any
™the Crown Prosecution Service potential for domestic or child abuse,
(CPS)
in any proposed arrangements
™the Offender Manager preparing
any Pre-Sentence Report (PSR) for
a subsequent hearing
™the receiving prison establishment
when an offender is remanded
into custody
A2 PRE-SENTENCE REPORTS IMPLEMENTATION GUIDANCE (2007)
A2.1 An offender is offered at least A face-to-face interview may be
one opportunity to meet with the conducted by video link for an offender
Offender Manager during the period on remand
of an adjournment for a standard
delivery PSR

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Standards and Implementation Guidance 2007

APPENDIX
A2 PRE-SENTENCE REPORTS IMPLEMENTATION GUIDANCE (2007)
A2.2 A standard delivery PSR: A standard delivery PSR is prepared
using the standard report template
™is a written document which is mandated by NOMS which can be
objective, impartial, free from
discriminatory language and the found within e-OASys
use of stereotypes, balanced, In cases where the PSR proposes
verified and factually accurate a Community Order with a Drug
Rehabilitation Requirement (DRR), in
™is focused on the risk of serious circumstances where the court has
harm posed by the offender, the
likelihood of re-offending and the not indicated its view of the level of
factors which need to be addressed seriousness, the PSR should indicate at
to support desistance from what level it is proposed that the DRR
further offending should take effect
Any proposal for a DRR includes details
™includes information from the of the assessing provider, the first
victim, only where this is drawn
from the CPS advance disclosures contact required with the provider,
or a Victim Personal Statement how the contact schedule required by
these standards is to be met and the
proposed review schedule, and confirms
that the offender is suitable for and has
consented to the treatment proposed
A PSR for a prolific and other priority
offender (PPO) is structured as specified
in Probation Circular 33A/2005; the
report makes no reference to the
offender’s status as a PPO
A2.3 A copy of a standard delivery PSR is
provided to the defendant, the Defence
Advocate (where appointed) and, where
required by section 159 of the Criminal
Justice Act 2003, the prosecution
In the case of any offender remanded
in or sentenced to custody, a copy is
provided to the receiving prison within
five working days of the hearing
A2.4 In cases where it has not been possible This includes non-attendance by the
to prepare a PSR as requested, the offender at interview
Offender Manager notifies the court in
writing of the reason(s) for this

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National Standards for the Management of Offenders

APPENDIX

A2 PRE-SENTENCE REPORTS IMPLEMENTATION GUIDANCE (2007)


A2.5 A fast delivery PSR is prepared using
the standard report template issued in
Probation Circular 12/2007
A3 DRUG REHABILITATION REQUIREMENT
IMPLEMENTATION GUIDANCE (2007)
REVIEWS AND REPORTS
A3.1 A progress Review Report is prepared for
a review court:
™every four weeks for the first
16 weeks, and every 16 weeks
thereafter for a DRR of 12 months
and over
™as specified by the court for a DRR
of less than 12 months
A3.2 A Review Report for a DRR includes:
™an overview of progress across the
whole order
™progress made towards the
achievement of any specific goals
set by the court
™test results
™the treatment provider’s view as
to the treatment and testing of
the offender
™information about the offender’s
compliance

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Standards and Implementation Guidance 2007

APPENDIX
A4 REPORTING TO THE PAROLE BOARD IMPLEMENTATION GUIDANCE (2007)
PAROLE REPORTS
A4.1 A Parole Report includes: A Parole Report conforms to the
guidance in Probation Circulars 34/2004
™relevant information about the and 04/2007or to any superseding
offender and the index offence
guidance issued by NOMS
™victim information
™a risk assessment
™a Sentence and Risk Management
Plan, identifying how the risks
will be managed should release
be agreed
™a conclusion and recommendation
A4.2 A Parole Report is provided to the
required timescale

61

National Standards for the Management of Offenders

APPENDIX

RECALL REPORTS
A4.3 A report requesting recall includes Offender Managers should note the
details of: high incidence of self-harm/suicide
immediately after recall and specifically
™the nature of the breach and consider this issue in preparing
which licence condition(s) has
been broken Recall Reports
Recall actions and reports follow
™any earlier breaches/infringements guidance in Probation Circular 16/2005
and the action taken
or as superseded by any later guidance
™whether the offender is subject to: from NOMS
– Sex Offender Registration
requirements
– a Sex Offender Order or
Restriction Order
– multi-agency risk management
™the offender’s general response
to supervision
™the level and immediacy of risk
of re-offending and/or of harm
or serious harm to others and/or
self presented by the offender
at the point the recall request is
being made
A5 REPORTS FOR APPLICATIONS FOR RELEASE
IMPLEMENTATION GUIDANCE (2007)
ON TEMPORARY LICENCE
A5.1 The prison considering an offender for
release on temporary licence seeks a
report from the Offender Manager at
least four weeks before the point at
which a decision is to be made
A5.2 The Offender Manager provides a The report draws on a current OASys
report as to the suitability of the assessment where one is in existence
offender for release on temporary
licence, within four weeks of a request
for such a report

62

Standards and Implementation Guidance 2007

APPENDIX
A5 REPORTS FOR APPLICATIONS FOR RELEASE
IMPLEMENTATION GUIDANCE (2007)
ON TEMPORARY LICENCE
A5.3 The Offender Manager contacts the
release address after the first night and
provides the prison with a report on the
success or otherwise of the placement
A6 REPORTS FOR HOME DETENTION
IMPLEMENTATION GUIDANCE (2007)
CURFEW APPLICATIONS
A6.1 The Offender Manager provides an Probation Circular 44/1998 and Prison
assessment of: Service Order 6700 require Form HDC3
to be returned to the prison within
™the suitability of the proposed 10 working days
address for Home Detention
Curfew
™the suitability of the offender
for the Home Detention Curfew
regime within the prescribed
timescales

63

National Standards for the Management of Offenders

INTERPRETATION NOTES

INTERPRETATION NOTES

1 Some of the current providers of offender 5 The term “Offender Manager” is applied
management have their own internal in these standards to whoever is allocated
standards which cover aspects of the overall responsibility for an offender, at
offender management process. Reference any one time. It is recognised that there
is not made to these in the NOMS will be occasions when the tenure of
Standards, although it may be in the this role is relatively short (e.g. an officer
guidance. Since it is NOMS’ intention allocated a fast delivery Report who will
to move, over time, to a greater variety not be responsible for the management
of providers, it is not appropriate to of any resulting sentence).
cross-refer within the NOMS Standards
to suites of other standards which can 6 The term “licence” or “release on licence”
only apply to a particular provider. refers only to those licences where
These standards will, therefore, apply there is a management/supervisory
to any provider. responsibility placed upon NOMS during
the licence period. To which licences
2 By contrast, reference is made to OASys this refers will be the subject of further
(the Offender Assessment System) since detailed definition. It also includes the
this is a universal part of the offender “Notice of Supervision” under which
management infrastructure supplied to those detained in a Young Offender
providers by NOMS. Institution are released.

3 When timescales are related to the point 7 The term “sentence” applies to any
of sentence, or sentences are otherwise single sentence, or any combination of
referred to generally, the term applies concurrent or consecutive sentences.
only to those sentences for which NOMS
has an implementation responsibility; 8 Those standards applying to the
it does not apply to fines, conditional Community Order apply equally to the
discharges, etc. Suspended Sentence Order, although this
is not repeated throughout the text.
4 In these standards, where responsibilities
are placed upon individuals in roles, 9 Timescales are all expressed in “working
e.g. the Offender Manager, this will days”. Working days are calculated
always mean “the Offender Manager designating the day upon which the
or any other person acting on his/her relevant occurrence takes place (i.e.
behalf” in those circumstances where sentence, release, previous review) as
the designated role holder is temporarily day zero. Days are calculated against
unavailable for reasons, for example, of a standard Monday to Friday working-
annual leave, sickness absence, training day week, excluding statutory bank
or overriding urgent priorities. It does holidays. This does not apply to urgent
not permit the routine assignment of or emergency action which is required
responsibility to another person. to be taken on the same day as
information arises.

64

NOTES

Produced by COI for the Ministry of Justice.


Ref. 283847. September 2007.