National Directorate

National Probation Service Performance Report 11

February 2004
David Perry ACTING DIRECTOR GENERAL
1

Introduction
This Performance Report is the latest in a series that provides detailed information on the targets set by Ministers. The 42 individual probation areas are grouped into regions following the boundaries of the Government Offices of the Region in England. Wales is treated as a separate entity reflecting its own special constitutional status. Since 2001 the National Probation Service (NPS) has implemented the “New Choreography”: a 3year change programme designed to provide a credible young adult and adult community corrections organisation. This is the penultimate report on progress on that change programme which will be replaced by “Bold Steps” that is the 2004/05 Business Plan for the NPS. It focuses on: • Improving and maintaining performance • Implementing the 2003 Criminal Justice Act • Preparing the NPS for the new National Offender Management Service This series of Performance Reports will continue to be produced to the timetable set out in Appendix 1. Performance is improving but all involved in the National Probation Service, whether in areas or in the NPD, need to show a determination to continue the process even in a period of considerable change. A section on the timeliness of information returns has been included as this was an improvement target for 2002/3. This has been largely accomplished with an outturn figure so far in 2003/4 of 98%

Performance Summary
This reports contains details of the NPS’s performance in the key delivery indicators during the first three quarters of 2003/4. The major achievements at this stage of the year are: • • • • • The cumulative national enforcement rate has risen from 73% to 76% but on a monthly basis it has improved from 72% in April 2003 to 81% in December. If London is excluded from the data the rest of the NPS achieved 88% in December 2003. Between April and September 2003, 91% of victims were contacted within the national standard of 8 weeks. This exceeds the 85% target and is substantially better than the 79% achieved over the same period last year. A doubling in the number of basic skills starts and a quadrupling of the number of awards achieved over the same period last year. 95% of the national profile for DTTO commencements had been achieved in April to December even though the target had increased by 50%. A 66% increase in the number of accredited programme completions over the equivalent period last year.

Contact for enquiries For enquiries about any issues relating to this report please contact Roger McGarva, Head of Regions & Performance, Tel: 020 7217 8244; E-mail: Roger.McGarva2@homeoffice.gsi.gov.uk. For enquiries about the data please contact Paris Mikkides, Head of Management Information, Tel: 020 7217 8812; E-mail: Paris.Mikkides@homeoffice.gsi.gov.uk.

2

1.

DTTO Commencements – April to December 2003

The DTTO is now an established intervention available to all courts in England and Wales. The NPS is represented on all Drug Action Teams in England and all substance misuse action teams in Wales. The treatment element of DTTOs is funded through the joint commissioning arrangements and delivered by a wide range of voluntary and statutory providers. The current measure focuses on the number of DTTO commencements but in 2004/05 completions will be monitored as well. The national target for DTTO commencements was increased from 6000 in 2002/03 to 9000 in 2003/04.
Actual Profile Percent Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 607 1216 1875 2622 3287 3982 4756 5449 6159 650 1350 2090 2870 3590 4290 5030 5830 6490 7290 8120 9000 93% 90% 90% 91% 92% 93% 95% 93% 95%
DTTOs, Cumulative, 2003/4

10000 9000 8000 7000 6000 5000 4000 3000 2000 1000 0 Apr-03 May-03 Jun-03 Jul-03

Actual Profile

Aug-03

Sep-03

Oct-03

Nov-03

Dec-03

Jan-04

Feb-04

Mar-04

With the experience of a full year of operations in 2002/03 the NPD was able to profile the national target over the annual period 2003/04. The chart above shows the cumulative profile against actual in-year performance. The overall national profiled performance has improved slightly from 93% in April to September 2003 to 95% for April to December. The data shows that: • The East Midlands Region and Wales both exceeded their regional profiled target. • 17 individual areas exceeded their profiled target. • 13 individual areas were below 90% of their profile target Several areas exceeded their targets very positively: • Cambridgeshire (155%) • South Wales (136%) • Nottinghamshire (128%) • Lincolnshire (120%) • West Mercia (119%) The most serious under achievers were: • Gloucestershire (65%)

3

• • •

Cheshire (68%) Essex (70%) Avon and Somerset (78%)

London achieved the lowest “regional” result (82%) and if it is excluded from the data, the NPS achieved 97% of its profiled target. The overall data shows that the target can be achieved this year even if London is included.

4

DTTOs Commenced April 2003 - December 2003
Region Area name Profiled Target 123 48 118 424 714 90 225 102 417 62 71 153 82 86 64 518 117 60 409 198 243 1027 112 113 69 69 148 511 128 72 203 330 734 184 165 65 134 177 725 154 161 64 54 59 493 941 57 86 81 186 410 6490 Starts 106 41 141 420 708 83 183 110 376 63 110 107 72 85 64 501 79 49 395 165 194 882 114 123 83 76 189 585 142 66 184 335 727 179 152 70 137 173 711 120 137 58 35 65 415 769 56 97 80 252 485 6159 Target Performance Achieved 86% 85% 119% 99% 99% Below Below Above Near miss

West Midlands Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total North East County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

93% Near miss 81% Below 108% Above 90% 101% 155% 70% 88% 99% 100% 97% 68% 81% 97% 83% 80% 86% 102% 109% 120% 110% 128% 114% 111% 91% 90% 102% 99% 97% 92% 107% 102% 98% 98% 78% 85% 91% 65% 109% 84% Above Above Below Below Near miss Above Below Below Near miss Below Below Above Above Above Above Above Above Near miss Near miss Above Near miss Near miss Above Above Near miss Below Below Near miss Below Above

East

North West

East Midlands

Yorkshire & Humberside

South East

South West

London Wales

82% Below 98% 112% 99% 136% 118% 95% Near miss Above Near miss Above

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2.

Enforcement – April to December 2003

The Home Office Delivery plan target (and SDA target) is that the National Probation Service takes enforcement action in accordance with the National Standard in 90% of cases where the offender has breached his/her order. To fully meet the standard, three things must be achieved: breach action taken after a second absence assessed as unacceptable the court contacted for a hearing date all of this achieved within 10 days. National Standards monitoring on enforcement uses a sample of cases commenced six months previously so the sample for the reporting period April to December 2003 will contain cases that commenced between October 2002 and June 2003. There has been a steady improvement in performance since April 2001. Period 2001/02 2002/03 April – September 2003 April – December 2003 Breached within 10 days in accordance with National Standards 53% 64% 73% 76% All cases breached 69% 77% 85% 86%

The overall performance on enforcement has improved considerably: • The percentage of orders/licences breached within 10 days has risen from 72% in the month of April 2003 to 81% in December 2003 • If London is excluded from the data, the other areas achieved an enforcement rate of 88% in December 2003 The detailed data shows that: • 11 areas exceeded the national target of 90% for breaches within 10 days • A further 16 areas were above 80% for breaches within 10 days The most serious under achievers were: • London (37%) • Hertfordshire (53%) • Thames Valley (57%) • Nottinghamshire (68%) • Kent (69%) The performance of London (37%) is a cause of serious concern when Greater Manchester (91%) and West Yorkshire (90%) show that large metropolitan areas can deliver high performance on this measure. Compliance for April – December has remained at 62% - the same as April – September. A more sophisticated measure will be used from April 2004 to take account of the number of appointments offered and kept. This should provide a better indication of the context for an area’s enforcement figures.

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Enforcement by Month
England and Wales April - December 2003 Breached within 10 days 72% 71% 73% 74% 78% 75% 78% 80% 81% 76% Breached Compliance Order / Licence Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Total England & Wales Excluding London April - December 2003 Breached within 10 days 77% 78% 79% 81% 84% 81% 84% 85% 88% 82% Breached Compliance

Order / Licence Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Total

82% 81% 85% 85% 88% 88% 90% 89% 89% 86%

63% 62% 61% 64% 62% 61% 63% 61% 62% 62%

86% 87% 89% 91% 92% 92% 93% 91% 94% 90%

64% 63% 62% 66% 63% 63% 64% 62% 64% 63%

100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Apr-03

Enforcement, Percent Breached Within 10 Days

England and Wales England & Wales Excluding London

May-03

Jun-03

Jul-03

Aug-03

Sep-03

Oct-03

Nov-03

Dec-03

London April - December 2003 Breached within 10 days 39% 30% 28% 33% 43% 40% 41% 41% 40% 37% Breached Compliance

80% 70% 60%

London, April to December by Month

Order / Licence Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Total

58% 48% 52% 56% 63% 68% 68% 70% 60% 60%

55% 51% 55% 49% 52% 47% 55% 54% 51% 52%

50% 40% 30% 20% 10% 0% Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Breached within 10 days Breached

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Enforcement April - December 2003
Region Area name Proportion breached within 10 days 78% 82% 84% 72% 76% 94% 80% 87% 84% 76% 86% 77% 53% 83% 79% 76% 87% 83% 91% 88% 78% 87% 96% 91% 95% 91% 68% 85% 89% 88% 84% 90% 88% 84% 69% 92% 90% 57% 75% 75% 72% 88% 72% 76% 76% 37% 93% 81% 93% 84% 86% 76% Compliance Proportion breached whether or not within 10 days 84% 90% 90% 84% 85% 99% 91% 92% 93% 93% 90% 88% 64% 97% 89% 87% 89% 93% 95% 92% 86% 92% 99% 96% 96% 96% 85% 93% 95% 94% 91% 93% 93% 93% 84% 94% 95% 82% 88% 90% 88% 94% 89% 94% 91% 60% 98% 91% 95% 89% 92% 86% 67% 62% 67% 61% 63% 79% 67% 67% 69% 62% 68% 65% 67% 63% 55% 64% 66% 75% 65% 67% 69% 67% 57% 67% 63% 65% 60% 62% 53% 65% 56% 57% 57% 69% 62% 67% 61% 60% 64% 54% 60% 67% 69% 63% 61% 52% 72% 67% 62% 63% 65% 62%

West Midlands Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total North East County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

East

North West

East Midlands

Yorkshire & Humberside

South East

South West

London Wales

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3.

Accredited Programmes - April to December 2003

Information from areas on accredited programme completions was collected quarterly, although we commenced collecting headline data monthly from July 2002 onwards. The total completion target for 2002/03 was rescheduled to provide a more reasonable but still challenging target of 12,000 completions. The target for 2003/4 is to achieve 15,000 completions. Using experience from this we are now able to profile the completions over the year. The chart below shows the actual completions against those predicted.
Actual Profile Percent Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 975 1764 2711 3735 4626 5618 6711 7810 9113 943 1886 2829 4001 5019 6091 7514 8738 10457 11452 12959 15000 103% 94% 96% 93% 92% 92% 89% 89% 87%
Accredited Programme Completions, Cumulative, 2003/4

16000 14000 12000 10000 8000 6000 4000 2000 0 Apr-03 May-03

Actual Profile

Jun-03

Jul-03

Aug-03

Sep-03

Oct-03

Nov-03

Dec-03

Jan-04

Feb-04

Mar-04

. The overall completions for 2002/3 were at 64% of the national target, which represented a 125% increase compared with the number of completions in 2001/2. Year 2001/02 2002/03 April to September 2003/04 April to December 2003/04 Target 6,267 12,000 6,091 10,457 Completions 3,431 7,716 5,680 9133 Completion rate 55% 64% 93% 87%

In 2003/4 the overall national profiled performance has dropped from 93% for April to September to 87% for April to December. The data shows that: • The North East region exceeded its regional profiled target • 18 individual areas exceeded their profiled target • 4 further areas exceeded 90% of their profiled target The most serious under achievers were: • West Midlands (46%) • South Yorkshire (53%) • Nottinghamshire (59%)

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• • • •

Cambridgeshire (62%) Kent (62%) West Mercia (65%) London (65%)

The performance of West Midlands (46%) is a cause of serious concern when Northumbria (123%), Greater Manchester (101%) and West Yorkshire (101%) show that large metropolitan areas can deliver high performance on this measure. The impact of three larger under achieving metropolitan areas – London, South Yorkshire and West Midlands, pulls down the performance of the whole NPS on this key target. If they are excluded from the data the national performance improves to 96%.
London Actual Profile Percent Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 90 142 231 271 361 462 579 678 846 118 236 354 500 627 761 939 1092 1307 1432 1620 1875 76% 60% 65% 54% 58% 61% 62% 62% 65%

W. Mids Actual Profile Percent

Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 35 57 83 139 182 205 253 318 322 63 126 189 268 336 408 503 585 700 766 867 1004 55% 45% 44% 52% 54% 50% 50% 54% 46%

S. Yorks Actual Profile Percent

Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 10 33 51 65 92 108 129 163 176 30 60 91 128 161 195 241 280 335 367 415 480 33% 55% 56% 51% 57% 55% 54% 58% 53%

Excluding the three areas above gives the following national picture.
Actual Profile Percent Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04 840 1532 2346 3260 3991 4843 5750 6651 7769 732 1463 2195 3105 3895 4727 5831 6781 8115 8887 10057 11641 115% 105% 107% 105% 102% 102% 99% 98% 96%

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Accredited Programmes Completions April 2003 - December 2003
Profiled completion target 203 79 195 700 1177 148 371 168 687 103 118 251 136 141 105 854 192 100 673 327 400 1692 185 187 115 113 244 844 211 120 335 544 1209 304 272 108 222 291 1196 254 265 106 90 98 813 1307 94 142 134 306 676 10457 Referrals Orders / Actual Percent of Licences completions completion made achieved target 416 219 467 1314 2416 353 1022 521 1896 153 387 889 364 332 290 2415 849 458 2661 1166 971 6105 608 800 650 386 590 3034 1061 269 1276 2515 5121 726 532 269 577 802 2906 876 682 382 199 154 2293 2290 249 378 529 1184 2340 30816 406 127 399 1288 2220 311 654 315 1280 142 263 558 171 222 203 1559 347 360 1848 988 795 4338 397 533 622 351 688 2591 840 213 872 2150 4075 524 386 194 472 664 2240 1096 725 279 290 124 2514 2933 249 387 19 824 1479 25229 209 103 126 322 760 176 458 203 837 153 73 255 162 129 85 857 232 94 784 264 365 1739 133 191 129 108 143 704 259 138 176 550 1123 222 169 94 193 343 1021 207 215 114 80 110 726 846 67 106 103 224 500 9113 103% 130% 65% 46% 65% Performance

Region West Midlands

Area name Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

Above Above Below Below

North East

119% Above 123% Above 121% Above 122% 149% 62% 101% 119% 91% 81% 100% 121% 94% 116% 81% 91% 103% 72% 102% 113% 95% 59% 83% 123% 115% 53% 101% 93% 73% 62% 87% 87% 118% 85% 82% 81% 108% 89% 112% 89% Above Below Above Above Near miss Below Above Near miss Above Below Near miss Below Above Above Near miss Below Above Above Below Above Below Below Below Below Above Below Below Above Below Above

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

65% Below 71% 74% 77% 73% 74% 87% Below Below Below Below

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4.

Home Secretary’s Race Equality Targets – Monitoring at March 2003

At the end of December 2000, 9.8% of probation staff were from minority ethnic backgrounds (see regional breakdown below) compared with a target of 8.4% set for 2009. Probation Statistics to be published for the year ending March 2003 will show that overall the representation of minority ethnic groups in NPS staff for England and Wales, was 11.3% against 9% in the Labour Force Survey 2001 (LFS). All of the regional targets have already been met across the NPS with some significant improvements since 2000. Some additional achievements have been made: • • • • The first minority ethnic chief officer was appointed in 2001. There are 6 minority ethnic board chairs. (None of the previous 54 committee chairs were.) There are presently 84 minority ethnic board members (there were only a handful previously on probation committees). There are particularly encouraging trends in specific probation areas. Bedfordshire, Greater Manchester, Leicestershire & Rutland, London, Merseyside, Nottinghamshire, South Yorkshire, Warwickshire, West Midlands & West Yorkshire all indicate that over 10% of their staff are from minority ethnic groups. As these are local areas with significant clusters of people from minority ethnic communities, it reflects a Service that is increasingly representative of the communities it seeks to serve. ACO/Area Manager grades have seen a small rise from 13 at the end of 2001 to 15 at the end of March 2003. A scheme to provide for development needs such as mentoring and coaching is being implemented to identify and develop talented minority ethnic staff. 9.2% of senior probation officers (middle managers) are from ethnic minorities. increased from 8.6% in 2001 and exceeds the March 2009 target of 6.5%. This has

• • •

Overall the March 2003 figures show the proportion minority ethnic main grade probation officers at 12.1%. Each of the 42 probation boards published a Race Equality Scheme by 31st May 2002. The Actions Plans within each of these Schemes will help to ensure that the NPS, as an organisation, fulfils its duties under the Race Relations (Amendment) Act 2000 and promotes race equality and equality of opportunity for all staff. Implementation of race and ethnic monitoring according to the Census 2001 16+1 categorisation. More focussed approaches to work with racially motivated offenders are being developed. Interventions are being tailored to minority ethnic offenders and community safety work with minority ethnic groups is being reviewed.

• •

The table below shows performance against regional targets as at December 2000 and March 2003 along with the 2009 targets.

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Region West Midlands North East East North West East Midlands Yorks & Humber South East South West London Wales England & Wales

Target set 11.6 1.4 4.9 5.4 7.2 5.1 3.6 2.6 26.5 1.7 8.4

2000 Achieved 13.3 1.7 4.9 6.1 8.6 8.4 4 3.3 30.2 2.3 9.8

2003 Achieved 18.0 4.0 6.1 8.4 10.2 9.7 5.0 3.6 26.6 3.9 11.3

Above/Below Target Above Above Above Above Above Above Above Above Above Above Above

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5.

Sickness Absence April - December 2003

Since 1st July 2001, local areas have been required to monitor sickness absence using a standard format and provide quarterly monitoring returns to the NPD. Reporting was increased to monthly in July 2002. The target for 2002-03 was 10 days or fewer sickness absences per employee. This was reduced to an average of 9 days per employee for 2003-04. Many areas already have good systems for monitoring and managing absence and such good practice is being shared across the national HR network. This includes: • • • • • • • • A ‘Case Management’ approach to tackling long term absence. Monthly statistical feedback to line managers. Return to work interviews. Probation Board reports. Automatic referral to occupational health. Healthy Roadshows. Stress counselling/health care services. Constant chasing.

The national headline figure for the period April to December 2003 was 12.1 days, up from 11.4 in the previous period (April to September 2003). The average number of days’ absence per employee is split by long and short-term sickness to highlight the variation in performance between areas. For instance, Wiltshire’s average days absence is made up largely of long term sickness (10.3 days) whereas the reverse is true of London where short term sickness (10.1 days) makes up most of the 13.5 day total. Only 4 areas are currently achieving the new target by having fewer than 9 days sickness per employee per year, with a further 2 areas achieving the old target by having fewer than 10 days. The most serious under achievers were: • • • • Gwent (17.8 days) Wiltshire (17.0 days) Cumbria (16.1 days) Avon & Somerset (15.4 days)

Details of area and regional performance are shown on the next page.

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Sickness Absence, April 2003 - December 2003
Region Area Short Long DDA term term related sickness sickness sickness 1708 542 1121 6849 10219 832 2498 1467 4796 938 789 2113 1053 1182 932 7006 1127 824 4633 2669 2765 12019 1247 2132 884 5079 2137 11479 1623 745 2980 4461 9809 2130 1369 746 1488 2322 8055 2735 1335 828 559 540 5996 17081 660 1321 884 1700 4564 91025 1518 724 1070 6600 9912 1082 2594 887 4563 1073 730 1488 537 570 730 5128 1836 848 5504 2422 4475 15085 781 1284 242 6592 3140 12039 1618 758 3028 4405 9808 968 2781 598 1430 1995 7773 3077 2144 920 610 1073 7823 5430 609 1655 1341 3147 6751 84311 16 0 118 0 134 31 83 242 355 0 337 0 163 130 52 682 160 195 0 100 486 941 37 114 0 18 204 373 187 0 763 0 950 461 3 9 94 0 567 20 0 285 0 152 457 490 0 0 0 20 20 Total days lost 3242 1266 2309 13448 20265 1945 5174 2596 9715 2011 1856 3600 1753 1882 1714 12815 3124 1867 10137 5191 7725 28044 2065 3530 1126 11689 5481 23890 3427 1503 6771 8866 20567 3559 4153 1353 3012 4318 16395 5832 3478 2033 1168 1765 14276 23001 1269 2976 2224 4867 11335 Total Ave Ave Ave Average Performance staff days days days days (target = 9 years Short Long DDA - absence days) term term related 290 130 262 899 1580 190 454 233 877 174 151 291 163 181 155 1114 254 116 855 441 539 2205 238 323 153 1157 382 2252 303 161 466 856 1786 347 337 172 226 421 1502 378 332 138 113 104 1066 1699 107 167 164 392 829 5.9 4.2 4.3 7.6 6.5 4.4 5.5 6.3 5.5 5.4 5.2 7.3 6.5 6.5 6.0 6.3 4.4 7.1 5.4 6.1 5.1 5.5 5.2 6.6 5.8 4.4 5.6 5.1 5.3 4.6 6.4 5.2 5.5 6.1 4.1 4.3 6.6 5.5 5.4 7.2 4.0 6.0 4.9 5.2 5.6 10.1 6.2 7.9 5.4 4.3 5.5 6.1 5.2 5.6 4.1 7.3 6.3 5.7 5.7 3.8 5.2 6.2 4.8 5.1 3.3 3.2 4.7 4.6 7.2 7.3 6.4 5.5 8.3 6.8 3.3 4.0 1.6 5.7 8.2 5.3 5.3 4.7 6.5 5.1 5.5 2.8 8.2 3.5 6.3 4.7 5.2 8.1 6.5 6.6 5.4 10.3 7.3 3.2 5.7 9.9 8.2 8.0 8.1 5.7 0.1 0.0 0.5 0.0 0.1 0.2 0.2 1.0 0.4 0.0 2.2 0.0 1.0 0.7 0.3 0.6 0.6 1.7 0.0 0.2 0.9 0.4 0.2 0.4 0.0 0.0 0.5 0.2 0.6 0.0 1.6 0.0 0.5 1.3 0.0 0.1 0.4 0.0 0.4 0.1 0.0 2.1 0.0 1.5 0.4 0.3 0.0 0.0 0.0 0.1 0.0 0.3 11.2 9.7 8.8 15.0 12.8 Above Near miss Below Above

West Midlands

Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

North East

10.2 Above 11.4 Above 11.2 Above 11.1 11.6 12.3 12.4 10.8 10.4 11.1 11.5 12.3 16.1 11.8 11.8 14.3 12.7 8.7 10.9 7.4 10.1 14.3 10.6 11.3 9.3 14.5 10.4 11.5 10.3 12.3 7.9 13.3 10.3 10.9 15.4 10.5 14.7 10.3 17.0 13.4 Above Above Above Above Above Above Above Above Above Above Above Below Above Below Above Above Above Near miss Above Above Above Above Below Above Above Above Above Above Above Above

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon & Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed-Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

13.5 Above 11.9 17.8 13.6 12.4 13.7 12.1 Above Above Above Above

4969 180304 14912

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6.

Victim Contact – April to September 2003

The New Choreography makes it clear that the National Probation Service delivers services to victims as well as offenders. The development of this area of practice is included under Stretch Objective II, namely “more contact and involvement with the victims of serious sexual and other violent crime”. The performance figures for the year, 2002/3 showed further significant improvements in performance against the National Standard target as compared with performance during previous monitoring periods. In comparison to the same period the previous year, the monitoring figures show substantial increases in the numbers of named victims and in the proportion of them who were contacted within 8 weeks of sentence, as indicated below: Period covered April-01 to March-02 April-02 to March-03 Number of named victims 15,041 15,904 Number of victims contacted 9,523 12,949 Percentage of victims contacted 63% 81%

The recognition that victims often felt ill-informed about criminal justice processes led to the creation of a new statutory duty to offer contact to a specific group of victims in Section 69 of the Criminal and Court Services Act 2000. Under the Act, local probation boards have a statutory duty to offer contact, consult and notify victims, if they so wish, about important aspects of the release arrangements of offenders convicted of a sexual or violent offence leading to a sentence of imprisonment of 12 months or more. This statutory duty reflects a significant improvement on the previous non-statutory arrangements. It was the first legislative framework for victim work, and therefore an important step towards ensuring that the interests of victims are respected within the criminal justice process. The National Standard for victim contact work is that probation areas should offer face-to-face contact between the victim (or family) and a member of the probation service (or agent) within 8 weeks of the offender being sentenced. The NPS target is to make initial contact within that timescale in 85% of all eligible cases. The first half of 2003/04 shows that 91% of victims were contacted within the 8-week standard. This constitutes a major improvement on the 79% achieved over the same period last year. Further analysis of the figures shows that: For all cases: • • •

6,788 victims were contacted out of 7,467 named victims (91%) 34 areas met or exceeded the 85% target and are classed as green 2 areas made contact within 5% of the target and are amber Only 6 areas fell more than 5% short of the target

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Victim Contact
All Cases, April 2003 - September 2003 Region Area Performance Number of No. contacted Target named within 8 weeks achieved victims 180 179 99% On or Above 82 66 80% Near miss 142 111 78% Below 550 534 97% On or Above 954 890 93% 210 180 42 432 117 81 118 79 83 36 514 158 53 249 254 574 1288 214 145 87 78 221 745 160 83 317 438 998 206 156 33 194 218 807 170 46 67 52 163 498 912 79 57 180 3 319 210 175 41 426 111 75 104 74 58 29 451 151 42 230 242 518 1183 201 144 86 78 218 727 150 80 247 423 900 181 118 31 176 212 718 157 46 60 50 155 468 718 79 55 170 3 307 100% On or Above 97% On or Above 98% On or Above 99% 95% 93% 88% 94% 70% 81% 88% 96% 79% 92% 95% 90% 92% 94% 99% 99% 100% 99% 98% 94% 96% 78% 97% 90% 88% 76% 94% 91% 97% 89% 92% 100% 90% 96% 95% 94% On or Above On or Above On or Above On or Above Below Near miss On or Above Below On or Above On or Above On or Above On or Above On or Above On or Above On or Above On or Above On or Above On or Above Below On or Above On or Above Below On or Above On or Above On or Above On or Above On or Above On or Above On or Above On or Above

West Midlands Staffordshire Warwickshire West Mercia West Midlands West Midlands Total North East Northumbria Teesside County Durham North East Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk East Total Cheshire Cumbria Lancashire Merseyside Greater Manchester North West Total

East

North West

East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire East Midlands Total Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Yorkshire & Humberside Total Hampshire Kent Surrey Sussex Thames Valley South East Total Avon & Somerset Dorset Gloucestershire Wiltshire Devon/Cornwall South West Total London Total Wales Gwent North Wales South Wales Dyfed/Powys Wales Total

South East

South West

79% Below 100% 96% 94% 100% 96% On or Above On or Above On or Above On or Above

England & Wales Total

7467

6788

91%

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7. Basic Skills, April – December 2003
The NPS had a revised SDA target of 16,000 basic skills programmes starts and 4,000 qualifications for 2003-04. These targets are realistic yet challenging for probation areas during this second year of basic skills implementation. In 2002-03 areas achieved 100% of the starts target and 85% of the qualifications target. Significant progress was made during the back end of last year as basic skills provision within areas bedded-in and offenders progressed towards qualifications. All probation areas have submitted a basic skills improvement action plan. These plans detail the necessary actions to improve performance and increase achievement against the increased targets. NPD basic skills team members have also made visits to those areas who failed to achieve their qualification target last year. Areas have been receiving feedback on their plans and further visits will be organised to regions or areas as necessary. This year’s targets will require a significant step-change to improve upon previous performance. The importance of the basic skills targets has been reinforced by their inclusion in the performance link and Weighted Scorecard for 2003-04. In England, NPD and the national office of the Learning & Skills Council (LSC) have jointly developed a working together protocol. There has been a great improvement in working relationships between NPS areas and local LSCs in England. The WAG has a basic skills strategy which differs greatly from the English strategy in that there is no specific focus on priority groups such as offenders within the community. However, the WAG commissioned a scoping report on the basic skills infrastructure within Wales. As a result of the report, the WAG will contribute to an all Wales basic skills planning group which will be chaired by the NPS regional manager for Wales, Ian Fox. This planning group will replicate the work undertaken in the joint OLSU/NPD project and will make recommendations on future funding, targets, delivery, quality, communications and HR matters. The area basic skills action plans have been reviewed by NPD staff and have been returned to areas with appropriate feedback. A national milestone register has been developed from the area action plans and will be distributed shortly to areas via their Regional What Works Manager. The national milestone register will be reviewed on a quarterly basis by Regional What Works Managers and NPD for exceptions. Further visits are planned to areas to support better performance towards basic skills targets. A National Probation Service basic skills conference was held in Nottingham on 23rd October 2003. The conference focussed on raising the profile of basic skills and planning for the future. Nationally, between April and December 2003, performance was at 78% of the profiled starts target and 90% of the profiled awards target. The individual area breakdown for the period is shown on the next page. Individual area performance is variable, with the following areas exceeding their profiled starts targets by 50% or more: • • • • • • Humberside (258%) Lincolnshire (174%) Northumbria (170%) Cumbria (162%) Dyfed-Powys (160%) North Wales (151%)

The following exceeded the awards target by more than 100%:

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• • • • • • •

Sussex (269%) Dorset (260%) Merseyside (253%) North Wales (243%) North Yorkshire (216%) Lincolnshire (206%) Gloucestershire (200%)

The serious under achievers on starts were: London (23%) Avon & Somerset (26%) West Mercia (31%) Cambridgeshire (31%) Three quarters into the year and 3 areas have yet to achieve any awards. These are: • • • West Mercia Avon & Somerset Devon & Cornwall

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Basic Skills, April 2003 - December 2003
Region Area Starts Profiled % Profiled Performance Awards Profiled % Profiled Performance against Target Awards against Target Starts awards Target Achieved starts Target Achieved 76 70 64 561 771 100 671 112 883 51 39 180 80 129 36 515 111 172 775 375 400 1833 84 154 212 79 234 763 579 44 309 772 1704 262 166 82 245 175 930 69 143 164 95 71 542 375 77 71 104 63 315 8631 216 84 207 744 1252 157 395 179 731 109 125 267 145 150 112 908 204 106 716 348 426 1799 197 199 122 121 260 898 224 127 356 578 1286 323 289 115 236 310 1272 270 282 113 96 105 865 1650 48 73 69 158 348 11010 35% 83% 31% 75% 62% Below Below Below Below 15 9 0 64 88 24 113 46 183 3 4 29 1 9 12 58 24 17 130 25 180 376 22 8 42 3 66 141 30 46 32 182 290 32 56 4 106 8 206 0 0 49 32 4 85 181 4 4 28 15 51 1659 36 14 35 124 209 26 66 30 122 18 21 45 24 25 19 152 34 18 120 58 71 301 33 33 20 20 43 150 37 21 60 97 215 54 48 19 39 52 213 45 47 19 16 17 145 276 8 12 12 26 58 1840 42% 64% 0% 51% 42% Below Below Below Below

West Midlands

Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

North East

64% Below 170% Above 63% Below 121% 47% 31% 67% 55% 86% 32% 57% 54% 162% 108% 108% 94% 102% 43% 77% 174% 65% 90% 85% 258% 35% 87% 134% 132% 81% 57% 71% 104% 57% 73% 26% 51% 146% 99% 68% 63% Below Below Below Below Below Below Below Above Above Above Near miss Below Below Above Below Near miss Above Below Below Above Below Below Below Above Below Below Below Above Near miss Below

91% Near miss 171% Above 154% Above 150% 16% 19% 65% 4% 36% 64% 38% 71% 96% 109% 43% 253% 125% 67% 24% 206% 15% 152% 94% 80% 216% 54% 188% 135% 59% 116% 21% 269% 15% 97% 0% 0% 260% 200% 23% 59% Below Below Below Below Below Below Below Near miss Above Below Above Below Below Above Below Above Below Above Below Above Below Above Below Above Below Below Below Above Above Below

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

23% Below 160% 97% 151% 40% 91% 78% Above Near miss Above Below

66% Below 48% 32% 243% 57% 87% 90% Below Below Above Below

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8. Timelines of Information, April – December 2003
The target for 2003-04 is for areas to ensure complete and timely information in at least 95% of returns. The year-end national performance for 2002-03 was 94%. This has continued to improve in 2003-04. At the three-quarter stage in the year, performance has risen to 98%. Many areas achieved 100% with only two areas outside the target of 95%; missing it by just one percentage point.

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Timeliness of Information Returns, April 2003 - December 2003
Region West Midlands Area Staffordshire Warwickshire West Mercia West Midlands West Midlands Total Northumbria Teesside County Durham North East Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk East Total Cheshire Cumbria Lancashire Merseyside Greater Manchester North West Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire East Midlands Total Humberside North Yorkshire South Yorkshire West Yorkshire Yorkshire & Humberside Total Hampshire Kent Surrey Sussex Thames Valley South East Total Avon & Somerset Dorset Gloucestershire Wiltshire Devon/Cornwall South West Total London Total Gwent North Wales South Wales Dyfed/Powys Wales Total Overall timeliness 96% 99% 99% 99% 98% Performance (95% target) Above Above Above Above

North East

99% Above 100% Above 100% Above 99% 100% 94% 99% 99% 100% 100% 99% 100% 100% 100% 95% 97% 98% 97% 100% 100% 99% 99% 99% 98% 100% 100% 99% 99% 99% 99% 98% 99% 97% 98% 95% 100% 99% 100% 97% 98% Above Near miss Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above

East

North West

East Midlands

Yorkshire & Humberside

South East

South West

London Wales

94% Near miss 99% 100% 100% 96% 99% Above Above Above Above

England & Wales Total

98%

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Appendix 1

Timetable for Performance reports Report Performance Report 12 2003/4 year-end report Performance Report 13 April - June 2004 Performance Report 14 April - September 2004 Performance Report 15 April - December 2004 Due date May 2004 Aug 2004 Nov 2004 Feb 2005

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