National Directorate

National Probation Service Performance Report 8 Year Ending 2002-03

JUNE 2003
EITHNE WALLIS DIRECTOR GENERAL
1

Introduction
The National Probation Service (NPS) was formed on 1 April 2001 under the Criminal Justice and Court Services Act. Here I present high level reports on the NPS 3-year change programme entitled “A New Choreography”. This fundamental reconstruction of the previous 54 area services and Home Office probation policy unit was intended to create a credible young adult and adult community corrections organisation. There are now 43 component parts of the NPS – 42 operational delivery areas coterminous with police boundaries, and a central probation directorate based in Horseferry House. The NPS 10 regions are mapped on those of the GORs and the Welsh Assembly. The aim is to design cutting edge risk assessment tools and offender programmes and interventions based on the evidence of what is most likely to reduce predicted reconviction rates and give better public protection. At the same time, our imperative is to build capacity to operationalise and deliver these services. A major collective achievement in Year 1 was the move from 54 different systems to a single, national monitoring system, enabling these regular, high level reports on key delivery indicators across all 42 operational areas. Validation arrangements around national standards are in place with HMI of Probation and we know from these that there is still more to be done to ensure greater accuracy and speed of reporting. But determination is high in an organisation that aspires to being “excellent”, as is commitment to the expressed values of openness, transparency and accountability as a public service. A section on the timeliness of information returns has been included as this was an improvement target for 2002/3. This has been largely accomplished with an outturn figure of 94%. Performance summary 2002/3 Performance Report 8 marks the conclusion of 2002/3, the second full year of the National Probation Service. Major achievements include: • • • • • Exceeding the annual target for drug testing and treatment order commencements (102%) Meeting the target for basic skills commencements, and 85% of the awards target (new in 2002/3) A 125% increase in the number of accredited programme completions over the 2001/2 figure A 33% increase since 2001/2 in the proportion of victims of violent crime contacted within the National Standard of 8 weeks of the offender being sentenced. A further in-year increase on the proportion of cases breached for non-compliance (enforcement).

2

1.

DTTO Commencement – April 1st 2002 to March 31st 2003

The DTTO is a recently established order now rolled-out to all courts in England and Wales. The target number of orders to be commenced in 2002-03 was 6,000. The graph below shows the national monthly actuals for the period April 2002 to March 2003 inclusive. The total of actual commencements was 6,140, which exceeds the target of 6,000. The year-end figure was therefore102% of the annual target.
Cumulative DTTO Commencements, 2002/3

7000 6000 5000 4000 3000 2000 1000 0 Apr-02 May-02 Jun-02

Actual Profile

Jul-02

Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03

With the experience of a full year of operations in 2001-02 we were able to profile the national target over the annual period 2002-03. The chart above shows this cumulative profile against actual in-year performance. The target figures do not include the additional 160 commencements expected by several areas involved in the Street Crime Initiative. Details of area and regional performance are shown on the next page. In the first quarter of 200203 only 13 areas were in the "red"; in the second quarter this reduced to 9 and in the period up to year-end this reduced to only 6. This demonstrates further significant improvements across the national service.

3

DTTOs Commenced 1st April 2002 - 31st March 2003
Region Area name Annual Target 110 50 110 380 650 80 210 90 380 60 70 140 70 80 60 480 110 60 380 190 230 970 100 100 60 60 130 450 120 70 190 310 690 170 160 60 120 160 670 140 150 60 50 50 450 880 50 80 70 180 380 6000 Starts 101 53 144 391 689 92 232 93 417 68 115 127 74 84 77 545 92 62 401 177 175 907 146 119 84 79 188 616 122 77 239 292 730 181 146 68 141 165 701 122 157 61 49 40 429 708 55 82 58 203 398 6140 Target Performance Achieved 92% 106% 131% 103% 106% Near miss Above Above Above

West Midlands Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total North East County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

115% Above 110% Above 103% Above 110% 113% 164% 91% 106% 105% 128% 114% 84% 103% 106% 93% 76% 94% 146% 119% 140% 132% 145% 137% 102% 110% 126% 94% 106% 106% 91% 113% 118% 103% 105% 87% 105% 102% 98% 80% 95% Above Above Near miss Above Above Above Below Above Above Near miss Below Above Above Above Above Above Above Above Above Near miss Above Near miss Above Above Above Below Above Above Near miss Below

East

North West

East Midlands

Yorkshire & Humberside

South East

South West

London Wales

80% Below 110% 103% 83% 113% 105% 102% Above Above Below Above

4

2.

Enforcement – April 1st 2002 to March 31st 2003

The HO Delivery plan target (and SDA target) is that the National Probation Service takes enforcement action in accordance with the National Standard in 90% of cases where the offender has breached his/her order. To fully meet the standard, three things must be achieved: breach action taken after a second absence assessed as unacceptable the court contacted for a hearing date all of this achieved within 10 days. Further investigation is needed into the levels of offender compliance which is estimated to be in the region of 65-70%. Enforcement figures in some areas therefore often refer to very small numbers where the offenders have been breached. The performance for the period April 2002 to March 2003 has shown further incremental improvement. 64% of breaches were enforced within 10 days and 77% within or without 10 days. The breakdown by order type is shown below:
Enforcement by Order/Licence April 2002 - March 2003 Breached Order / Licence CPO CPRO CRO Licence Total Breached within 10 days 69% 61% 60% 63% 64% Order / Licence CPO CPRO CRO Licences Total Breached within 10 days 59% 47% 50% 58% 53% Enforcement by Order/Licence October 2001 - March 2002 Breached

84% 75% 73% 74% 77%

78% 65% 64% 66% 69%

Since 1 October 2001 this and other National Standards have been monitored on a monthly basis. The introduction of the National Probation Service in April 2001 has put the emphasis firmly on performance management. The cultural issues about enforcement have been addressed. It is worth recording that the National Standards monitoring uses a sample of files and that the sample includes cases which would have been terminated for over 6 months. Assessing this historical data does mean that these results do not always reflect recent changes in practice. Our objective in Year 2 has been to try to bridge the time gap between enforcement events and national monitoring. Details of area and regional performance follow. This shows that 24 areas are meeting the “all breaches” target or are very close to it. The next page shows a month-by-month breakdown of the enforcement figures for 2002/3 which are then projected to the end of 2003/4. This shows that we are on track to achieve the target by the end of year 3 of the change programme. (NB: the individual monthly figures have not previously been published as such data has usually been presented cumulatively.)

5

Monthly Enforcement, 2002/3
Month Breached Breached within 10 days 56 56 61 61 64 62 65 66 67 69 71 71 73 74 76 77 79 80 81 83 84 85 87 88 70 75 75 74 79 77 78 78 77 79 81 82
100 40 30 20 10 0
Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03

90 80 70 60 50

Apr-02 May-02 Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03 Apr-03 May-03 Jun-03 Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04

Breached within 10 days Breached

Projected from April-03 based on previous 12 months data

82 83 84 85 85 86 87 88 89 89 90 91
90 80 70 60 50 40 30 20 10 0
Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar- Apr- May- Jun- Jul- Aug- Sep- Oct- Nov- Dec- Jan- Feb- Mar02 02 02 02 02 02 02 02 02 03 03 03 03 03 03 03 03 03 03 03 03 04 04 04

Breached within 10 days Breached

6

Enforcement April 2002 - March 2003
Area name Proportion breached within 10 days 69% 84% 66% 48% 60% 81% 79% 73% 77% 77% 83% 59% 41% 79% 79% 67% 59% 68% 86% 70% 64% 74% 91% 56% 93% 64% 78% 76% 80% 70% 72% 73% 73% 56% 56% 75% 77% 45% 58% 69% 68% 64% 67% 57% 66% 29% 69% 66% 78% 63% 67% 64% Proportion breached Performance against whether or not within 2nd column (90% 10 days target) 81% 92% 77% 63% 73% 89% 86% 79% 85% 85% 88% 75% 53% 90% 92% 79% 69% 75% 90% 84% 83% 84% 95% 77% 94% 77% 83% 86% 87% 80% 83% 79% 81% 79% 65% 79% 84% 68% 74% 85% 81% 80% 75% 87% 82% 56% 79% 80% 85% 72% 77% 77% Near miss Above Below Below

Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

Near miss Near miss Below

Near miss Near miss Below Below Above Above

Below Below Above Near miss Near miss

Above Below Above Below Near miss

Near miss Near miss Near miss Below

Below Below Below Near miss Below

Near miss Near miss Near miss Below Near miss

Below Below Near miss Near miss Below

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3.

Accredited Programmes - April 2002 to March 2003

Information from areas on accredited programme completions was collected quarterly, although we commenced collecting headline data monthly from July onwards. Using experience from this process over the first year of implementation we are now able to profile the completions over the year. The chart below shows the actual completions against those predicted.
Accredited Programme Completions, Cumulative 2002/3

14000 12000 10000 8000 6000 4000 2000 0

Actual Profile

Jun-02 Jul-02 Aug-02 Sep-02 Oct-02 Nov-02 Dec-02 Jan-03 Feb-03 Mar-03

The total completion target for 2002/03 was rescheduled to provide a more reasonable but still challenging target of 12,000 completions. The figures contained in the tables reflect this change. Area targets were also adjusted in-year so as to be more equitable; this did however, give some areas an increase at a point in the year when they were unable to influence their outturn figures in response (due to the lead time for completions). Hence ten areas were on or near to target on completions. Most areas had referral levels likely to achieve their targets; however, there was still a worrying number of areas with very low referral figures, which could only achieve their target completions if all their referrals completed (i.e. zero attrition). This was always highly unlikely and put the overall completion target at risk. There is a big drop off between when orders are made and when they actually start and then again between starting and completion. These are the points at which areas do have control of their work, and attrition at these stages is likely to be due to poor business processes, e.g. supporting offenders onto programmes, good case management, sufficient programmes scheduled to commence to meet local need in a timely manner. It is also noted that recent quality ratings correlate with high target achievement. Some of the larger areas which are under-performing need to improve significantly or they will continue to pose a major risk to the achievement of our key objectives. A significant piece of research has just been completed on attrition. This highlighted a number of reasons as to why offenders drop out, and recommended changes to reduce attrition. This has been converted into actions for the NPD, for the regions and for local areas, and implemented from April 2003. Although the overall completions for 2002/3 were at 64% of the national target, this still represented a 125% increase compared with the number of completions in 2001/2.

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Accredited Programmes Completions 1st April 2002 - 31st March 2003
Percent of Completion Referrals Orders / Actual target Licences completions completion target achieved made 236 95 184 840 1355 167 432 233 832 104 118 272 168 122 97 882 174 128 878 401 451 2033 232 192 136 122 326 1008 227 128 374 658 1387 350 283 120 221 332 1307 328 260 132 133 122 976 1507 110 149 134 320 714 12000 434 333 524 1570 2861 381 1256 681 2318 309 369 929 536 437 331 2911 849 260 3351 1271 1161 6892 994 1011 630 673 600 3908 1123 379 858 2480 4840 913 820 357 854 1127 4071 705 519 400 255 433 2312 1755 251 455 384 1352 2442 34310 400 231 530 613 1774 277 960 440 1677 242 267 565 218 322 207 1821 544 331 2161 1095 917 5048 610 576 604 502 599 2891 774 301 452 1794 3321 633 700 288 567 603 2791 6 535 295 331 275 1442 2043 251 372 53 859 1535 24343 127 86 92 522 827 170 418 216 804 83 69 210 130 92 76 660 174 47 722 265 310 1518 208 207 119 136 69 739 222 94 128 436 880 168 213 125 129 159 794 151 143 115 55 93 557 616 64 84 69 104 321 7716 54% 91% 50% 62% 61% Performance

Region West Midlands

Area name Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

Below Near miss Below Below

North East

102% Above 97% Near miss 93% Near miss 97% 80% 59% 77% 77% 75% 78% 75% 100% 37% 82% 66% 69% 75% 90% 108% 88% 111% 21% 73% 98% 73% 34% 66% 63% 48% 75% 104% 58% 48% 61% 46% 55% 87% 41% 76% 57% Below Below Below Below Below Below Above Below Below Below Below Near miss Above Below Above Below Near miss Below Below Below Below Below Above Below Below Below Below Below Below Below

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

41% Below 58% 56% 51% 32% 45% 64% Below Below Below Below

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4. Home Secretary’s Race Equality Targets – Monitoring at December 2000 and provisionally the period to December 2002. At the end of December 2000, 9.8% of probation staff were from minority ethnic backgrounds (see regional breakdown below) compared with a target of 8.4% set for 2009. Probation Statistics to be published for the year ending December 2002 will show that overall the representation of minority ethnic groups in NPS staff for England and Wales, was 10.5% against 9% in the Labour Force Survey 2001 (LFS). All regional targets have been met across the NPS. achievements have been made: • • • • The first minority ethnic chief officer was appointed in 2001. There are 6 minority ethnic board chairs. (None of the previous 54 committee chairs were.) There are presently 84 minority ethnic board members (there were only a handful previously on probation committees). There are particularly encouraging trends in specific probation areas. Bedfordshire, West Midlands, West Yorkshire and London reflect a higher percentage of minority ethnic groups in their workforce than in the areas’ LFS. As these are local areas with significant clusters of people from minority ethnic communities, it reflects a Service that is increasingly representative of the communities it seeks to serve. ACO/Area Manager grades have seen a rise from 4 at the end of 2000 to 13 at the end of September 2001. A scheme to provide for development needs such as mentoring and coaching is being implemented to identify and develop talented minority ethnic staff. 7.9% of senior probation officers (middle managers) are from ethnic minorities. The provisional figures for September 2001 show that this has increased to 8.6%. This exceeds the March 2009 target of 6.5%. Overall the September 2001 figures show an increase in main grade probation officers from 11% to 12.4%. A slightly smaller proportion of ethnic minority probation officers than white probation officers left the service over the period 1 January to 30 September 2001. However, the numbers of staff leaving are relatively small and it is difficult to draw any conclusions over this period. Each of the 42 probation boards published a Race Equality Scheme by 31st May 2002. The Actions Plans within each of these Schemes will help to ensure that the NPS, as an organisation, fulfils its duties under the Race Relations (Amendment) Act 2000 and promotes race equality and equality of opportunity for all staff. Implementation of race and ethnic monitoring according to the Census 2001 16+1 categorisation is on schedule for March 2003. More focussed approaches to work with racially motivated offenders are being developed. Interventions are being tailored to minority ethnic offenders and community safety work with minority ethnic groups is being reviewed. Some additional significant

• •

• •

The table below shows performance against regional targets (as at December 2000); these will be updated once the latest figures have been formally published.

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Region West Midlands North East East North West East Midlands Yorks & Humber South East South West London Wales England & Wales

Target Achieved Above/Below set Target 11.6 13.3 Above 1.4 1.7 Above 4.9 4.9 Above 5.4 6.1 Above 7.2 8.6 Above 5.1 8.4 Above 3.6 4 Above 2.6 3.3 Above 26.5 30.2 Above 1.7 2.3 Above 8.4 9.8

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5.

Sickness Absence April 2002 – March 2003

Since 1st July 2001, local areas have been required to monitor sickness absence using a standard format and provide quarterly monitoring returns to the NPD. Reporting was increased to monthly in July 2002. The target for 2002-03 is 10 days or fewer sickness absence per employee. The national average for the year was 11.9 days as opposed to the 2001/2 year-end figure of 12.6 days. It also compares favourably with the prison service (14.7 days), and the police (12.4 days for 2001/2). The survey ‘Sickness Absence in Local Government 2001’ showed Social Services' sickness rates at an average of 15 days per employee. Some areas already have good systems for monitoring and managing absence and such good practice is being shared across the national HR network. This includes: • • • • • • • • A ‘Case Management’ approach to tackling long term absence. Monthly statistical feedback to line managers. Return to work interviews. Probation Board reports. Automatic referral to occupational health. Healthy Roadshows. Stress counselling/health care services. Constant chasing.

The Home Office internal audit of these arrangements across England & Wales has been completed. Further guidance on monitoring sickness absence has been issued. This will encourage greater consistency in counting and reporting back separately on short term and long term sickness. Details of area and regional performance are shown on the next page.

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Sickness Absence, April 2002 - March 2003
Region Area Short Long DDA term term related sickness sickness sickness 1705 523 1675 6945 10849 1150 2434 1881 5465 626 1073 2294 1026 1508 1517 8043 2110 823 6115 2951 4217 16216 1717 2548 1158 1262 2587 9272 2905 1068 3537 5793 13302 2425 2328 1051 1714 3585 11102 3129 2027 1743 523 752 8173 14849 628 1700 1291 2983 6601 103870 1455 670 1733 8261 12119 886 2742 2052 5680 1042 590 1604 886 736 765 5622 1987 1425 8539 3182 5259 20393 1228 1206 940 1198 2739 7310 1452 1099 1864 6950 11365 2165 4004 730 1922 2308 11128 2852 1995 750 1169 998 7764 8063 786 1482 1428 3301 6997 96439 304 54 120 0 478 0 515 506 1021 29 28 101 67 194 351 769 226 83 0 0 53 363 56 740 0 18 60 874 341 0 1721 0 2062 814 0 3 258 108 1183 93 13 113 24 132 375 479 0 0 4 743 747 8350 Total days lost 3464 1247 3528 15207 23445 2036 5691 4439 12165 1697 1691 3998 1979 2438 2632 14434 4323 2332 14654 6134 9528 36971 3001 4494 2097 2478 5386 17455 4698 2166 7122 12743 26729 5404 6332 1783 3893 6001 23413 6073 4035 2606 1716 1881 16311 23391 1414 3182 2722 7027 14345 208660 Total staff years 384 147 317 1075 1923 255 524 289 1068 175 183 366 207 220 195 1348 315 144 1083 540 686 2767 329 380 182 210 460 1560 381 208 593 1077 2258 513 449 213 292 504 1971 487 433 179 137 128 1364 2287 132 203 212 465 1011 17558 Average Performance (target = 10 days days) absence 9.0 8.5 11.1 14.1 12.2 Below Below Above Above

West Midlands

Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

North East

8.0 Below 10.9 Near miss 15.4 Above 11.4 9.7 9.2 10.9 9.5 11.1 13.5 10.7 13.7 16.2 13.5 11.4 13.9 13.4 9.1 11.8 11.5 11.8 11.7 11.2 12.3 10.4 12.0 11.8 11.8 10.5 14.1 8.4 13.3 11.9 11.9 12.5 9.3 14.5 12.5 14.6 12.0 Below Below Near miss Below Above Above Above Above Above Above Above Below Above Above Above Above Above Near miss Above Above Near miss Above Below Above Above Above Below Above Above Above

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon & Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed-Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

10.2 Near miss 10.7 15.7 12.9 15.1 14.2 11.9 Near miss Above Above Above

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6.

Victim Contact – April to December 2002

The New Choreography makes it clear that the National Probation Service delivers services to victims as well as offenders. The development of this area of practice is included under Stretch Objective II, namely “more contact and involvement with the victims of serious sexual and other violent crime”. The performance figures for the half-year (April – September 2002) show further significant improvements in performance against the National Standard target as compared with performance during previous monitoring periods. In comparison to the same period in 2001, the monitoring figures for April to September 2002 show substantial increases in the numbers of named victims and in the proportion of them who were contacted within 8 weeks of sentence, as indicated below: Period covered April – Dec 2001 April – Dec 2002 Number of named victims 11,269 11,936 Number of victims contacted 6,795 9,498 Percentage of victims contacted 60% 80%

The recognition that victims often felt ill-informed about criminal justice processes led to the creation of a new statutory duty to offer contact to a specific group of victims in Section 69 of the Criminal and Court Services Act 2000. Under the Act, local probation boards have a statutory duty to offer contact, consult and notify victims, if they so wish, about important aspects of the release arrangements of offenders convicted of a sexual or violent offence leading to a sentence of imprisonment of 12 months or more. This statutory duty reflects a significant improvement on the previous non-statutory arrangements. It was the first legislative framework for victim work, and therefore an important step towards ensuring that the interests of victims are respected within the criminal justice process. The National Standard for victim contact work is that probation areas should offer face-to-face contact between the victim (or family) and a member of the probation service (or agent) within 8 weeks of the offender being sentenced. The NPS target is to make initial contact within that timescale in 85% of all eligible cases. Further analysis of the figures shows that: For all cases:
• • • • 23 areas met or exceeded the 85% target and are classed as green (compared with 13 areas over the same period last year) 6 areas made contact within 5% of the target and are amber (4 last year) 13 areas fell more than 5% short of the target (25 last year) Only 1 area made contact in less than 50% of cases.

The detailed breakdown of figures on an area by area basis combines those over 4 year figures and those sentenced between 1-4 years into a single table that compares overall performance for victims. A near miss is an area that achieved at least 80% but fell short of the 85%.

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Victim Contact
All Cases, April - December 2002 Area Number of No. contacted within 8 named weeks victims 333 303 144 140 194 158 995 682 1666 1283 405 203 70 678 237 154 171 98 170 87 917 255 115 445 404 920 2139 264 279 113 153 403 1212 202 125 366 689 1382 273 231 95 333 398 1330 348 102 55 63 259 827 1234 153 78 308 12 551 397 203 70 670 152 136 133 79 147 59 706 251 87 375 338 801 1852 237 279 99 121 390 1126 162 122 274 643 1201 167 154 90 308 350 1069 295 97 39 44 245 720 455 138 65 201 12 416 Target achieved 91% 97% 81% 69% 77% Performance

Staffordshire Warwickshire West Mercia West Midlands West Midlands Total Northumbria Teesside County Durham North East Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk East Total Cheshire Cumbria Lancashire Merseyside Greater Manchester North West Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire East Midlands Total Humberside North Yorkshire South Yorkshire West Yorkshire Yorkshire & Humberside Total Hampshire Kent Surrey Sussex Thames Valley South East Total Avon & Somerset Dorset Gloucestershire Wiltshire Devon/Cornwall South West Total London Total Gwent North Wales South Wales Dyfed/Powys Wales Total

On or Above On or Above Near miss Below

98% On or Above 100% On or Above 100% On or Above 99% 64% 88% 78% 81% 86% 68% 77% 98% 76% 84% 84% 87% 87% 90% 100% 88% 79% 97% 93% 80% 98% 75% 93% 87% 61% 67% 95% 92% 88% 80% 85% 95% 71% 70% 95% 87% Below On or Above Below Near miss On or Above Below On or Above Below Near miss Near miss On or Above On or Above On or Above On or Above Below On or Above Near miss On or Above Below On or Above Below Below On or Above On or Above On or Above On or Above On or Above Below Below On or Above

37% Below 90% 83% 65% 100% 75% On or Above Near miss Below On or Above

les Total

11936

9498

80%

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7.

Pre-Sentence Reports (PSRs) – Timeliness in Magistrates Courts April 2002 - March 2003

This national standard is monitored as part of Home Office Aim 3. It is to improve the timeliness of the NPS reports (PSRs) to the magistrates' courts. The standard is within 15 working days. The table indicates that performance has slipped back by 1%. This, however, has been a year in which OASys has been rolled out to areas, increasing substantially the time spent on a PSR until staff became familiar with their new assessment system. The figures also do not reflect those occasions on which courts adjourn for longer than 15 days i.e., where the court's timetable is satisfied but the National Standard isn't. In some local areas, discussions with sentencers continue to try to ensure that PSRs are only sought on cases where a community penalty or imprisonment is the likely outcome. Capacity issues are increasingly important in the light of OASys and local workload agreements. 1996-97 1997-98 1998-99 1999-00 2000-01 2001-02 2002-03 55% 58% 63% 68% 75% 79% 78%

Details of area and regional performance are shown on the next page.

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PSR Timeliness, April 2002 - March 2003
Region Area No. provided No. provided within 15 in response to request working days of request 2560 2123 914 619 2118 1592 3766 2884 9358 7218 4878 2373 1790 9041 1688 1383 2547 1601 2183 1231 10633 1615 1412 3562 3469 6269 16327 2376 2384 1528 1690 2922 10900 2313 1474 4259 4901 12947 3531 3068 1468 2776 4371 15214 2281 1440 1053 1303 2821 8898 18272 1813 1184 3916 1372 8285 119875 3902 1741 1319 6962 1208 1133 1726 1271 1159 941 7438 1356 1171 2634 3143 5460 13764 2060 1976 1316 1293 2184 8829 2054 1268 3103 3774 10199 2419 2783 1183 2011 3402 11798 1883 1082 717 1153 2240 7075 13490 1534 640 3114 1261 6549 93322 % meeting standard Performance (90% target)

West Midlands Staffordshire Warwickshire West Mercia West Midlands West Midlands Total North East Northumbria Teesside County Durham North East Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk East Total Cheshire Cumbria Lancashire Merseyside Greater Manchester North West Total

83% 68% 75% 77% 77%

Near miss Below Below Below

80% Near miss 73% Below 74% Below 77% 72% 82% 68% 79% 53% 76% 70% 84% 83% 74% 91% 87% 84% 87% 83% 86% 77% 75% 81% 89% 86% 73% 77% 79% 69% 91% 81% 72% 78% 78% 83% 75% 68% 88% 79% 80% Below Near miss Below Below Below Below Near miss Near miss Below Above Near miss Near miss Near miss Near miss Below Below Near miss Near miss Below Below Below Above Near miss Below Below Near miss Below Below Near miss Below

East

North West

East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire East Midlands Total Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Yorkshire & Humberside Total Hampshire Kent Surrey Sussex Thames Valley South East Total Avon & Somerset Dorset Gloucestershire Wiltshire Devon/Cornwall South West Total London Total Gwent North Wales South Wales Dyfed/Powys Wales Total

South East

South West

London Wales

74% Below 85% 54% 80% 92% 79% 78% Near miss Below Near miss Above

England & Wales Total

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8. Timeliness of Information Returns
The target, which was announced in the area business plan guidance for 2002-03, is for areas to ensure complete and timely information in at least 95% of returns. It was initially thought that this would be a straightforward count of the number of times a deadline was missed, as a proportion of the number of returns due. However, it became apparent that some areas, having missed a deadline, had no incentive to return the required information as early as possible after that deadline. This led to situations where we had to delay reports or publish them with incomplete information because deadlines were being missed by weeks and, in some cases, months. The following methodology resolved this. It only applied to returns from October 2002 to March 2003 and was not applied retrospectively.

Methodology
Each data return had a deadline. For data that arrived on or before the deadline, we awarded 100%. For every working day after the deadline, i.e. every day late, we subtracted 5%. We then averaged the percentage timeliness for each of the 27 data returns that relate to the six-month period, October 2002 to March 2003, to give the year-end timeliness score.

Performance
Overall the figure of 94% is close to the target of 95%. Three areas were rated red, two of which had nevertheless improved during the year. Three more areas were within 4% of the target. 36 areas therefore met the target, 12 achieving 100%.

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Timeliness of Information Returns, October 2002 - March 2003
Region West Midlands Area Staffordshire Warwickshire West Mercia West Midlands West Midlands Total Northumbria Teesside County Durham North East Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk East Total Cheshire Cumbria Lancashire Merseyside Greater Manchester North West Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire East Midlands Total Humberside North Yorkshire South Yorkshire West Yorkshire Yorkshire & Humberside Total Hampshire Kent Surrey Sussex Thames Valley South East Total Avon & Somerset Dorset Gloucestershire Wiltshire Devon/Cornwall South West Total London Total Gwent North Wales South Wales Dyfed/Powys Wales Total Overall timeliness 98% 93% 100% 97% 97% Performance (95% target) Above Near miss Above Above

North East

84% Below 94% Near miss 97% Above 92% 97% 99% 100% 100% 98% 98% 99% 99% 99% 95% 81% 100% 95% 100% 100% 96% 98% 97% 98% 99% 100% 100% 100% 100% 99% 99% 100% 100% 99% 100% 91% 100% 99% 99% 95% 97% Above Above Above Above Above Above Above Above Above Below Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Near miss Above Above Above Above

East

North West

East Midlands

Yorkshire & Humberside

South East

South West

London Wales

64% Below 99% 97% 99% 98% 99% 94% Above Above Above Above

England & Wales Total

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9. Basic Skills
What is happening?
The NPS had an SDA target of 6,000 basic skills programmes starts and 1,000 awards for 200203, the first year that such targets had been set. Basic Skills commencements were marginally short of 100%. Since September a number of basic skills screening training events had been organised and held nationally. NPD developed and delivered a basic skills screening training pack to all probation areas for cascade training to presentence report writers and other relevant staff. The majority of probation areas had facilities in place for basic skills screening at the pre-sentence report writing stage. Access to both short and long term funding for basic skills provision for offenders in the community remains an issue for many probation areas. Progress towards the achievement of basic skills awards is slow in the light of the difficulties probation areas face in securing appropriate provision and funding; nevertheless 85% of the award target was achieved. To date the majority of basic skills awards are being achieved at entry and level one. This low level skills base characterises the effects of deprivation and social exclusion that the offender population occupies within the community. It was anticipated that greater progress on the achievement of awards would be made following a longer period of offender participation with basic skills provision and this proved to be the case. The final reporting quarter has begun to show the achievement of awards for those offenders who commenced basic skills in the earlier part of the year. Major increases in the 2003/4 targets will demand continuing attention to this new area of work.

Why is it happening?
Basic skills activity is a new area of business for probation areas, requiring new business processes and procedures. The national budget allocation to probation areas was predicated on the ability of areas, in England and Wales, to access and utilise local Learning & Skills Council (LSC) funding streams. In Wales, the basic skills funding infrastructure is different and there are issues on capacity building, accessibility for offenders, and the quality of available provision.

What is being done?
In England, NPD and the national office of the Learning & Skills Council (LSC) have jointly developed a working together protocol. This joint protocol was launched to probation areas and Local LSCs. The Welsh Assembly Government (WAG) facilitated a scoping study of basic skills provision for offenders within Wales. The WAG has a basic skills strategy which differs greatly from the English strategy in that there is no specific focus on priority groups such as offenders within the community. Unfortunately the meeting scheduled for May to take forward the recommendation of the scoping report was cancelled by WAG. We anticipate that this meeting will be re-scheduled for July. NPD has now received the first draft of a report commissioned on the issues facing the Welsh probation areas with regards to the basic skills. One recommendation from that report will be to underwrite the allocation of 2003/4 basic skills targets for the Welsh areas given the differences in the basic skills infrastructure that exist. NPD has organised visits to all poor performers on the basic skills qualifications target. Meetings are held on a regional basis and have included representations from local LSCs and regional DfES Adult Basic Skills Strategy Unit co-ordinators. Areas are asked to demonstrate that they have made sufficient plans to meeting the basic skills targets for 2003/4 and that they have made the necessary links with their local LSCs and other providers. A national performance improvement plan for basic skills will be prepared by NPD by the end of June. All probation areas will be required to submit a basic skills performance action plan during July. The milestones contained within area action plans will be used to populate a national basic skills milestone register. This milestone register will be reviewed on a quarterly basis by Regional What Works Mangers and NPD for exceptions.

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Basic Skills, April 2002 - March 2003
Region Area Starts Annual Starts Target 118 47 92 420 677 83 216 116 415 52 59 136 84 61 49 441 87 64 439 201 226 1017 116 96 68 61 163 504 113 64 187 329 693 175 141 60 110 166 652 164 130 66 66 61 487 754 55 75 67 160 357 6000 % Profiled Performance Awards Target against Achieved starts 86% 68% 57% 55% 61% Below Below Below Below 13 4 0 53 70 0 22 27 49 3 0 21 0 4 0 28 23 29 116 6 95 269 4 21 11 0 6 42 2 0 36 56 94 4 31 0 19 2 56 0 0 12 11 0 23 170 2 21 16 8 47 848 Annual % Profiled Performance Awards Target against Target Achieved awards 20 8 15 70 113 14 36 19 69 9 10 23 14 10 8 74 15 11 73 34 38 171 19 16 11 10 27 83 19 11 31 55 116 29 24 10 18 28 109 27 22 11 11 10 81 126 9 13 11 27 60 1000 65% 50% 0% 76% 62% Below Below Below Below

West Midlands

Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

102 32 52 230 416 34 158 66 258 42 55 124 38 80 22 361 57 131 432 864 261 1745 123 136 141 109 162 671 194 71 297 234 796 192 163 38 133 168 694 32 48 103 81 22 286 530 26 45 67 88 226 5983

North East

41% Below 73% Below 57% Below 62% 81% 93% 91% 45% 131% 45% 82% 66% 205% 98% 430% 115% 172% 106% 142% 207% 179% 99% 133% 172% 111% 159% 71% 115% 110% 116% 63% 121% 101% 106% 20% 37% 156% 123% 36% 59% Below Near miss Near miss Below Above Below Below Above Near miss Above Above Above Above Above Above Near miss Above Above Above Below Above Above Below Above Above Below Below Above Above Below

0% Below 61% Below 142% Above 71% 33% 0% 91% 0% 40% 0% 38% 153% 264% 159% 18% 250% 157% 21% 131% 100% 0% 22% 51% 11% 0% 116% 102% 81% 14% 129% 0% 106% 7% 51% 0% 0% 109% 100% 0% 28% Below Below Near miss Below Below Below Above Above Above Below Above Below Above Above Below Below Below Below Above Above Below Above Below Above Below Below Below Above Above Below

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon & Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed-Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

70% Below 47% 60% 100% 55% 63% 100% Below Below Above Below

135% Above 22% 162% 145% 30% 78% 85% Below Above Above Below

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