National Directorate

National Probation Service Performance Report 9

AUGUST 2003
EITHNE WALLIS DIRECTOR GENERAL
1

Introduction
The National Probation Service (NPS) was formed on 1 April 2001 under the Criminal Justice and Court Services Act. Here I present high level reports on the NPS 3-year change programme entitled “A New Choreography”. This fundamental reconstruction of the previous 54 area services and Home Office probation policy unit was intended to create a credible young adult and adult community corrections organisation. There are now 43 component parts of the NPS – 42 operational delivery areas coterminous with police boundaries, and a central probation directorate based in Horseferry House. The NPS 10 regions are mapped on those of the GORs and the Welsh Assembly. The aim is to design cutting edge risk assessment tools and offender programmes and interventions based on the evidence of what is most likely to reduce predicted reconviction rates and give better public protection. At the same time, our imperative is to build capacity to operationalise and deliver these services. A major collective achievement in Year 1 was the move from 54 different systems to a single, national monitoring system, enabling these regular, high level reports on key delivery indicators across all 42 operational areas. Validation arrangements around national standards are in place with HMI of Probation and we know from these that there is still more to be done to ensure greater accuracy and speed of reporting. But determination is high in an organisation that aspires to being “excellent”, as is commitment to the expressed values of openness, transparency and accountability as a public service. A section on the timeliness of information returns has been included as this was an improvement target for 2002/3. This has been largely accomplished with an outturn figure of 94%. Performance Summary 2002/3 Performance Report 8 marked the conclusion of 2002/3, the second full year of the National Probation Service. Major achievements included: • • • • • Exceeding the annual target for drug testing and treatment order commencements (102%) Meeting the target for basic skills commencements, and 85% of the awards target (new in 2002/3) A 125% increase in the number of accredited programme completions over the 2001/2 figure A 33% increase since 2001/2 in the proportion of victims of violent crime contacted within the National Standard of 8 weeks of the offender being sentenced. A further in-year increase on the proportion of cases breached for non-compliance (enforcement).

2

1.

DTTO Commencements – April to June 2003

The DTTO is a recently established order now rolled-out to all courts in England and Wales. The target number of orders to be commenced in 2002-03 was 6,000. The total of actual commencements was 6,140, which exceeds the target of 6,000. The 2002/3 year-end figure was therefore102% of the annual target.
Cumulative DTTO Commencements, 2003/4

10000 9000 8000 7000 6000 5000 4000 3000 2000 1000 0 Apr-03 May-03 Jun-03

Actual Profile

Jul-03

Aug-03

Sep-03

Oct-03

Nov-03

Dec-03

Jan-04

Feb-04

Mar-04

With the experience of a full year of operations in 2002-03 we were able to profile the national target over the annual period 2003-04. The chart above shows this cumulative profile against actual in-year performance. Details of area and regional performance are shown on the next page. By the end of 2002/3, the numbers of areas “in the red” had reduced from 13 to only 6. Given the higher targets for 2003/4, that number has risen again to 21. However many areas now perform so strongly that the overall performance against the national profiled target is at 89%.

3

DTTOs Commenced April 2003 - June 2003
Region Area name Profiled Target 40 16 38 137 230 29 72 33 134 20 23 49 26 28 21 167 38 19 132 64 78 331 36 36 22 22 48 165 41 23 66 106 236 59 53 21 43 57 234 50 52 21 17 19 159 303 18 28 26 60 132 2090 Starts 22 15 43 151 231 20 56 30 106 28 47 35 18 29 27 184 21 20 102 56 56 255 47 37 27 29 46 186 33 23 54 85 195 44 41 27 48 45 205 33 35 12 8 8 96 200 21 42 30 104 197 1855 Target Performance Achieved 55% 97% 113% 110% 100% Below Near miss Above Above

West Midlands Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total North East County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

69% Below 77% Below 91% Near miss 79% 140% 205% 71% 68% 105% 132% 110% 56% 103% 78% 88% 72% 77% 130% 101% 121% 131% 97% 113% 80% 99% 82% 80% 83% 74% 77% 128% 111% 79% 88% 67% 67% 58% 46% 42% 60% Above Above Below Below Above Above Below Above Below Below Below Above Above Above Above Near miss Below Near miss Below Below Below Below Above Above Below Below Below Below Below Below

East

North West

East Midlands

Yorkshire & Humberside

South East

South West

London Wales

66% Below 114% 151% 115% 174% 149% 89% Above Above Above Above

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2.

Enforcement – April to June 2003

The HO Delivery plan target (and SDA target) is that the National Probation Service takes enforcement action in accordance with the National Standard in 90% of cases where the offender has breached his/her order. To fully meet the standard, three things must be achieved: breach action taken after a second absence assessed as unacceptable the court contacted for a hearing date all of this achieved within 10 days. The performance for the period April 2002 to March 2003 showed incremental improvement. 64% of breaches were enforced within 10 days and 77% within or without 10 days. The breakdown by order type is shown below:
Enforcement by Order/Licence April 2002 - March 2003 Breached Order / Licence CPO CPRO CRO Licence Total Breached within 10 days 69% 61% 60% 63% 64% Order / Licence CPO CPRO CRO Licences Total Breached within 10 days 59% 47% 50% 58% 53% Enforcement by Order/Licence October 2001 - March 2002 Breached

84% 75% 73% 74% 77%

78% 65% 64% 66% 69%

The introduction of the National Probation Service in April 2001 has put the emphasis firmly on performance management. The cultural issues about enforcement have been addressed. It is worth recording that the National Standards monitoring uses a sample of files and that the sample includes cases which would have been terminated for over 6 months. Assessing this historical data does mean that these results do not always reflect recent changes in practice. Our objective in Year 2 was to try to bridge the time gap between enforcement events and national monitoring. Details of area and regional performance follow. This shows that 34 areas met the “all breaches” target or were very close to it in the first quarter of 2003/4 as opposed to 24 during 2002/3 – a sign of continuing progress. However, progress on the more important 10-day measure is slower, although the 70% barrier has now been surpassed on a sustained basis. The breakdown by order type is shown below:
Enforcement by Order/Licence April - June 2003 Order / Licence CPO CPRO CRO Licence Total Breached within 10 days 77% 71% 65% 74% 71% Breached 88% 84% 77% 79% 82% Compliance 55% 46% 57% 89% 62% Enforcement by Order/Licence April-June 2002 Order / Licence CPO CPRO CRO Licences Total Breached within Breached 10 days 64% 80% 57% 74% 53% 68% 60% 67% 58% 73%

Compliance is being presented for the first time in this report. Compliance for April – June, nationally, stands at 62% (based on the following definition - orders where there are no second unacceptable failures to comply and licences where there are no third unacceptable failures to comply i.e. the national standard upon which enforcement is based).

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Enforcement April - June 2003
Region Area name Proportion breached within 10 days Proportion breached whether or not within 10 days 76% 92% 88% 79% 82% 95% 85% 86% 87% 86% 85% 77% 55% 98% 83% 79% 85% 93% 94% 88% 80% 89% 99% 94% 97% 98% 78% 91% 90% 96% 92% 88% 90% 92% 87% 90% 94% 79% 87% 85% 86% 89% 86% 87% 87% 52% 100% 86% 95% 83% 88% 82% Compliance

West Midlands

Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

69% 82% 77% 70% 73% 89% 75% 74% 77% 67% 82% 62% 40% 83% 70% 66% 82% 89% 89% 84% 74% 85% 94% 90% 97% 91% 62% 82% 81% 91% 80% 86% 84% 83% 73% 90% 87% 49% 73% 73% 71% 77% 71% 58% 71% 32% 87% 73% 93% 75% 79% 71%

65% 63% 70% 61% 64% 73% 67% 61% 66% 61% 65% 68% 67% 65% 49% 63% 65% 75% 66% 69% 70% 68% 54% 70% 64% 62% 62% 62% 48% 68% 51% 54% 54% 67% 68% 61% 60% 57% 63% 51% 59% 68% 71% 62% 61% 54% 78% 68% 65% 61% 66% 62%

North East

East

North West

East Midlands

Yorkshire & Humberside

South East

South West

London Wales

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3.

Accredited Programmes - April to June 2003

Information from areas on accredited programme completions was collected quarterly, although we commenced collecting headline data monthly from July 2002 onwards. Using experience from this we are now able to profile the completions over the year. The chart below shows the actual completions against those predicted.

16000 14000 12000 10000 8000 6000 4000 2000 0

Accredited Program m e Com pletions, Cum ulative, 2003/4

Actual Profile

Apr-03 May-03 Jun-03

Jul-03 Aug-03 Sep-03 Oct-03 Nov-03 Dec-03 Jan-04 Feb-04 Mar-04

The total completion target for 2002/03 was rescheduled to provide a more reasonable but still challenging target of 12,000 completions. The target for 2003/4 is to achieve 15,000 completions. The overall completions for 2002/3 were at 64% of the national target, which represented a 125% increase compared with the number of completions in 2001/2. The first quarter of 2003/4 shows 95% achievement of the profiled higher target with two thirds of areas performing at above or very close to 100%.

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Accredited Programmes Completions April 2003 - June 2003
Profiled completion target 55 21 53 189 318 40 100 45 186 28 32 68 37 38 28 231 52 27 182 89 108 458 50 51 31 31 66 228 57 32 91 147 327 82 74 29 60 79 324 69 72 29 24 27 220 354 25 38 36 83 183 2829 Percent of Referrals Orders / Actual Licences completions completion target achieved made 159 68 136 387 750 92 299 166 557 40 128 304 93 119 126 810 258 150 886 422 348 2064 197 250 213 115 204 979 326 84 339 792 1541 267 207 85 146 276 981 283 176 118 56 58 691 592 76 113 207 361 757 9722 157 47 105 377 686 64 208 74 346 38 79 192 75 77 86 547 93 141 604 319 290 1447 141 153 186 100 228 808 264 69 201 634 1168 183 165 67 93 186 694 393 220 89 92 42 836 769 76 144 12 284 516 7817 57 29 29 83 198 52 116 44 212 36 14 111 76 49 13 299 68 23 252 91 124 558 15 65 42 33 46 201 67 54 53 139 313 66 70 10 72 115 333 44 70 23 28 37 202 222 24 27 30 74 155 2693 104% 135% 55% 44% 62% Performance

Region West Midlands

Area name Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

Above Above Below Below

North East

130% Above 115% Above 97% Near miss 114% 130% 44% 163% 207% 128% 46% 129% 131% 85% 138% 103% 115% 122% 30% 128% 136% 108% 70% 88% 117% 167% 58% 95% 96% 80% 95% 34% 120% 146% 103% 64% 98% 80% 115% 139% 92% Above Below Above Above Above Below Above Below Above Above Above Below Above Above Above Below Above Above Below Near miss Below Near miss Below Above Above Below Near miss Below Above Above

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

63% Below 94% 70% 83% 89% 85% 95% Near miss Below Below Below

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4.

Home Secretary’s Race Equality Targets – Monitoring at March 2003

At the end of December 2000, 9.8% of probation staff were from minority ethnic backgrounds (see regional breakdown below) compared with a target of 8.4% set for 2009. Probation Statistics to be published for the year ending March 2003 will show that overall the representation of minority ethnic groups in NPS staff for England and Wales, was 11.2% against 9% in the Labour Force Survey 2001 (LFS). All bar one of the regional targets have already been met across the NPS with some significant improvements since 2000. Some additional achievements have been made: • • • • The first minority ethnic chief officer was appointed in 2001. There are 6 minority ethnic board chairs. (None of the previous 54 committee chairs were.) There are presently 84 minority ethnic board members (there were only a handful previously on probation committees). There are particularly encouraging trends in specific probation areas. Bedfordshire, Greater Manchester, Leicestershire & Rutland, London, Merseyside, Nottinghamshire, South Yorkshire, Warwickshire, West Midlands & West Yorkshire all indicate that over 10% of their staff are from minority ethnic groups. As these are local areas with significant clusters of people from minority ethnic communities, it reflects a Service that is increasingly representative of the communities it seeks to serve. ACO/Area Manager grades have seen a small rise from 13 at the end of 2001 to 15 at the end of March 2003. A scheme to provide for development needs such as mentoring and coaching is being implemented to identify and develop talented minority ethnic staff. 9.2% of senior probation officers (middle managers) are from ethnic minorities. increased from 8.6% in 2001 and exceeds the March 2009 target of 6.5%. This has

• • •

Overall the March 2003 figures show the proportion minority ethnic main grade probation officers at 12.1%. Each of the 42 probation boards published a Race Equality Scheme by 31st May 2002. The Actions Plans within each of these Schemes will help to ensure that the NPS, as an organisation, fulfils its duties under the Race Relations (Amendment) Act 2000 and promotes race equality and equality of opportunity for all staff. Implementation of race and ethnic monitoring according to the Census 2001 16+1 categorisation is on schedule for March 2003. More focussed approaches to work with racially motivated offenders are being developed. Interventions are being tailored to minority ethnic offenders and community safety work with minority ethnic groups is being reviewed.

• •

The table below shows performance against regional targets as at December 2000 and March 2003 along with the 2009 targets.

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Region West Midlands North East East North West East Midlands Yorks & Humber South East South West London Wales England & Wales

Target set 11.6 1.4 4.9 5.4 7.2 5.1 3.6 2.6 26.5 1.7 8.4

2000 Achieved 13.3 1.7 4.9 6.1 8.6 8.4 4 3.3 30.2 2.3 9.8

2003 Achieved 18.0 4.0 4.3 8.4 10.2 9.7 5.0 3.6 26.6 3.9 11.2

Above/Below Target Above Above Below Above Above Above Above Above Above Above Above

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5.

Sickness Absence April - June 2003

Since 1st July 2001, local areas have been required to monitor sickness absence using a standard format and provide quarterly monitoring returns to the NPD. Reporting was increased to monthly in July 2002. The target for 2002-03 was 10 days or fewer sickness absences per employee; the national average for the year was 11.9 days as opposed to the 2001/2 year-end figure of 12.6 days. It also compared favourably with the prison service (14.7 days), and the police (12.4 days for 2001/2). The survey ‘Sickness Absence in Local Government 2001’ showed Social Services' sickness rates at an average of 15 days per employee. Many areas already have good systems for monitoring and managing absence and such good practice is being shared across the national HR network. This includes: • • • • • • • • A ‘Case Management’ approach to tackling long term absence. Monthly statistical feedback to line managers. Return to work interviews. Probation Board reports. Automatic referral to occupational health. Healthy Roadshows. Stress counselling/health care services. Constant chasing.

The Home Office internal audit of these arrangements across England & Wales has been completed. Further guidance on monitoring sickness absence has been issued. This will encourage greater consistency in counting and reporting back separately on short term and long term sickness. Details of area and regional performance are shown on the next page. The first quarter of 2003/4 indicates that the national headline figure has reduced to 11.1 days – significant progress but still some distance away from the target of 9 days

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Sickness Absence, April 2003 - June 2003
Region Area Short Long DDA term term related sickness sickness sickness 515 190 303 2007 3015 209 904 420 1532 206 285 554 315 285 295 1939 318 244 1041 719 819 3141 418 607 273 218 613 2129 423 277 703 1239 2642 682 362 191 438 768 2441 793 418 237 149 130 1726 3411 155 478 260 416 1308 23284 582 273 255 2133 3243 416 1139 212 1767 433 288 378 166 243 122 1630 467 273 1907 714 1062 4424 393 261 40 275 1102 2071 422 132 1106 1277 2938 420 835 237 407 713 2612 1137 744 419 207 253 2759 1556 192 527 335 896 1950 24949 0 0 45 0 45 0 540 59 599 0 82 0 67 21 23 193 0 133 0 0 250 383 30 68 0 18 65 181 59 0 285 0 344 106 0 3 19 0 128 20 0 161 0 50 231 204 0 0 0 20 20 2328 Total days lost 1097 463 603 4140 6304 625 2582 691 3898 639 655 931 548 549 440 3762 785 650 2948 1433 2131 7948 841 936 313 510 1780 4380 904 410 2094 2517 5924 1208 1197 431 864 1481 5181 1950 1162 816 356 433 4716 5171 347 1005 594 1332 3278 50561 Total staff years 97 53 84 284 519 62 198 76 336 58 48 96 48 57 52 359 81 38 282 137 172 710 77 105 49 47 123 400 96 53 149 263 561 130 112 58 73 137 510 121 108 45 36 35 344 546 35 52 53 125 265 4550 Average Performance (target = 9 days days) absence 11.3 8.7 7.2 14.6 12.2 Above Below Below Above

West Midlands

Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

North East

10.1 Above 13.0 Above 9.1 Near miss 11.6 11.0 13.8 9.7 11.4 9.6 8.5 10.5 9.7 17.0 10.5 10.5 12.4 11.2 10.9 8.9 6.4 11.0 14.5 10.9 9.4 7.7 14.0 9.6 10.6 9.3 10.7 7.5 11.8 10.8 10.2 16.2 10.7 18.1 9.9 12.5 13.7 Above Above Near miss Above Near miss Below Near miss Above Above Above Above Above Below Below Above Above Near miss Below Above Near miss Near miss Above Below Above Above Above Above Above Near miss Above

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon & Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed-Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

9.5 Near miss 10.0 19.2 11.2 10.7 12.4 11.1 Above Above Above Above

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6.

Victim Contact – April 2002 to March 2003

The New Choreography makes it clear that the National Probation Service delivers services to victims as well as offenders. The development of this area of practice is included under Stretch Objective II, namely “more contact and involvement with the victims of serious sexual and other violent crime”. The performance figures for the year, 2002/3, show further significant improvements in performance against the National Standard target as compared with performance during previous monitoring periods. In comparison to the same period the previous year, the monitoring figures show substantial increases in the numbers of named victims and in the proportion of them who were contacted within 8 weeks of sentence, as indicated below: Period covered April-01 to March-02 April-02 to March-03 Number of named victims 15,041 15,904 Number of victims contacted 9,523 12,949 Percentage of victims contacted 63% 81%

The recognition that victims often felt ill-informed about criminal justice processes led to the creation of a new statutory duty to offer contact to a specific group of victims in Section 69 of the Criminal and Court Services Act 2000. Under the Act, local probation boards have a statutory duty to offer contact, consult and notify victims, if they so wish, about important aspects of the release arrangements of offenders convicted of a sexual or violent offence leading to a sentence of imprisonment of 12 months or more. This statutory duty reflects a significant improvement on the previous non-statutory arrangements. It was the first legislative framework for victim work, and therefore an important step towards ensuring that the interests of victims are respected within the criminal justice process. The National Standard for victim contact work is that probation areas should offer face-to-face contact between the victim (or family) and a member of the probation service (or agent) within 8 weeks of the offender being sentenced. The NPS target is to make initial contact within that timescale in 85% of all eligible cases. Further analysis of the figures shows that: For all cases:
• • • • 24 areas met or exceeded the 85% target and are classed as green (compared with 17 areas over the same period last year) 7 areas made contact within 5% of the target and are amber (4 last year) 11 areas fell more than 5% short of the target (21 last year) Only 1 area made contact in less than 50% of cases.

The detailed breakdown of figures on an area by area basis combines those over 4 year figures and those sentenced between 1-4 years into a single table that compares overall performance for victims. A near miss is an area that achieved at least 80% but fell short of the 85% Signs of significant progress in the large, worst performing area indicate that the 85% national target is likely to be achieved in 2003/4.

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Victim Contact
All Cases, April 2002 - March 2003 Region Area Number of No. contacted within 8 named weeks victims 463 428 181 176 273 230 1279 916 2196 1750 498 291 92 881 321 184 212 125 228 108 1178 342 150 582 588 1269 2931 357 370 158 203 556 1644 292 176 519 885 1872 401 303 118 404 495 1721 464 116 80 84 372 1116 1655 176 119 400 15 710 490 291 90 871 213 161 166 104 199 71 914 337 121 480 493 1110 2541 317 370 140 169 542 1538 243 168 372 839 1622 274 217 100 374 436 1401 400 111 59 64 356 990 758 161 104 284 15 564 Target achieved 92% 97% 84% 72% 80% Performance

West Midlands Staffordshire Warwickshire West Mercia West Midlands West Midlands Total North East Northumbria Teesside County Durham North East Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk East Total Cheshire Cumbria Lancashire Merseyside Greater Manchester North West Total

On or Above On or Above Near miss Below

98% On or Above 100% On or Above 98% On or Above 99% 66% 88% 78% 83% 87% 66% 78% 99% 81% 82% 84% 87% 87% 89% 100% 89% 83% 97% 94% 83% 95% 72% 95% 87% 68% 72% 85% 93% 88% 81% 86% 96% 74% 76% 96% 89% Below On or Above Below Near miss On or Above Below On or Above Near miss Near miss Near miss On or Above On or Above On or Above On or Above Near miss On or Above Near miss On or Above Below On or Above Below Below On or Above On or Above On or Above On or Above On or Above Below Below On or Above

East

North West

East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire East Midlands Total Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Yorkshire & Humberside Total Hampshire Kent Surrey Sussex Thames Valley South East Total Avon & Somerset Dorset Gloucestershire Wiltshire Devon/Cornwall South West Total London Total Wales Gwent North Wales South Wales Dyfed/Powys Wales Total

South East

South West

46% Below 91% 87% 71% 100% 79% On or Above On or Above Below On or Above

England & Wales Total

15904

12949

81%

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9. Basic Skills
What is happening? The NPS had a revised SDA target of 16,000 basic skills programmes starts and 4,000 qualifications for 2003-04. These targets are realistic yet challenging for probation areas during this second year of basic skills implementation. In 2002/3 areas achieved 100% of the starts target and 85% of the qualifications target. Significant progress was made during the last two quarters as basic skills provision within areas bedded-in and offenders progressed towards qualifications. Nationally, between April and June 2003, performance was at 65% of the profiled starts target and 125% of the profiled awards target. The individual area breakdown for the period is shown on the next page. All probation areas have recently submitted a basic skills improvement action plan. These plans detail the necessary actions to improve performance and increase achievement against the increased targets. NPD basic skills team members have also made visits to those areas who failed to achieve their qualification target last year. Areas are currently in the process of receiving feedback on their plans and further visits will be organised to regions or areas as necessary. This year’s targets will require a significant step-change to improve upon previous performance. The importance of the basic skills targets has been reinforced by their inclusion in the performance link for 2003/4. Why is it happening? Basic skills activity is a relatively new area of business for probation areas, requiring new business processes and procedures. Significant progress has been made by areas in England in developing partnerships with local Learning & Skills Councils and local providers. It is clear from a recent national survey carried out by the Learning & Skills Development Agency (LSDA) that basic skills activities within areas has increased. LSDA’s survey also highlights that activities other than tuition are crucial to successful provision. In Wales there remain issues with the basic skills infrastructure across the country. The Welsh Assembly Government (WAG) has its own basic skills strategy and streams funding through Education and Learning in Wales (ELWa). What is being done? In England, NPD and the national office of the Learning & Skills Council (LSC) have jointly developed a working together protocol. There has been a great improvement in working relationships between NPS areas and local LSCs in England. The WAG has a basic skills strategy which differs greatly from the English strategy in that there is no specific focus on priority groups such as offenders within the community. However, the WAG commissioned a scoping report on the basic skills infrastructure within Wales. As a result of the report, the WAG will contribute to an all Wales basic skills planning group which will be chaired by the NPS regional manager for Wales, Ian Fox. This planning group will replicate the work undertaken in the joint OLSU/NPD project and will make recommendations on future funding, targets, delivery, quality, communications and HR matters. The area basic skills action plans have been reviewed by NPD staff and have been returned to areas with appropriate feedback. A national milestone register has been developed from the area action plans and will be distributed shortly to areas via their Regional What Works Manager. The national milestone register will be reviewed on a quarterly basis by Regional What Works Managers and NPD for exceptions. Further visits are planned to areas to support better performance towards basic skills targets. In addition a National Probation Service basic skills conference will be held in Nottingham on 23rd October 2003. The conference will be focussed on raising the profile of basic skills and planning for the future. Martin Narey and Eithne Wallis will make contributions to the conference.

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Basic Skills, April 2003 - June 2003
Region Area Starts Profiled % Profiled Performance Awards Profiled % Profiled Performance Starts Target against Awards Target against Target Achieved starts Target Achieved awards 58 22 55 199 334 42 105 48 195 29 33 71 39 40 30 243 54 28 191 93 114 481 53 53 33 32 69 240 60 34 95 154 343 86 77 31 63 83 340 72 75 30 26 28 231 441 13 19 18 42 93 2940 29% 76% 36% 53% 48% Below Below Below Below 5 0 0 20 25 0 40 12 52 0 3 1 1 2 0 7 1 1 35 24 67 128 5 0 10 0 7 22 0 27 10 31 68 5 18 0 36 2 61 0 0 9 10 2 21 81 0 0 3 0 3 468 7 3 7 25 43 5 13 6 25 4 4 9 5 5 4 31 7 4 24 12 14 61 7 7 4 4 9 31 8 4 12 20 44 11 10 4 8 11 43 9 10 4 3 4 29 56 2 3 2 5 12 375 68% 0% 0% 79% 59% Below Below Below Below

West Midlands

Staffordshire Warwickshire West Mercia West Midlands Regional Sub Total County Durham Northumbria Teesside Regional Sub Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk Regional Sub Total

17 17 20 105 159 9 272 22 303 8 21 45 42 46 3 165 13 52 160 114 97 436 21 46 29 29 38 163 13 11 67 80 171 56 29 4 38 41 168 19 18 21 74 12 144 109 12 15 28 28 83 1901

North East

21% Below 258% Above 46% Below 155% 27% 63% 63% 109% 115% 10% 68% 24% 184% 84% 123% 85% 91% 40% 86% 89% 90% 55% 68% 22% 32% 70% 52% 50% 65% 38% 13% 60% 50% 49% 26% 24% 70% 290% 43% 62% Below Below Below Above Above Below Below Above Below Above Below Below Below Below Near miss Below Below Below Below Below Below Below Below Below Below Below Below Below Above Below

0% Below 297% Above 197% Above 209% 0% 70% 11% 20% 39% 0% 23% 14% 28% 144% 202% 462% 209% 75% 0% 241% 0% 79% 72% 0% 622% 82% 157% 155% 45% 183% 0% 449% 19% 141% 0% 0% 235% 307% 56% 71% Below Below Below Below Below Below Below Below Above Above Above Below Below Above Below Below Below Above Below Above Below Above Below Above Below Below Below Above Above Below

East

North West Cheshire Cumbria Greater Manchester Lancashire Merseyside Regional Sub Total East Midlands Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire Regional Sub Total

Yorkshire & Humberside Humberside North Yorkshire South Yorkshire West Yorkshire Regional Sub Total South East Hampshire Kent Surrey Sussex Thames Valley Regional Sub Total

South West Avon & Somerset Devon/Cornwall Dorset Gloucestershire Wiltshire Regional Sub Total London Wales London Sub Total Dyfed/Powys Gwent North Wales South Wales Regional Sub Total ENGLAND & WALES

25% Below 93% 77% 152% 67% 89% 65% Near miss Below Above Below

144% Above 0% 0% 128% 0% 25% 125% Below Below Above Below

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8. Timeliness of Information Returns The target, which was announced in the area business plan guidance for 2002-03, is for areas to ensure complete and timely information in at least 95% of returns. It was initially thought that this would be a straightforward count of the number of times a deadline was missed, as a proportion of the number of returns due. However, it became apparent that some areas, having missed a deadline, had no incentive to return the required information as early as possible after that deadline. This led to situations where we had to delay reports or publish them with incomplete information because deadlines were being missed by weeks and, in some cases, months. The following methodology resolved this. It only applied to returns since October 2002 and was not applied retrospectively. Methodology Each data return had a deadline. For data that arrived on or before the deadline, we awarded 100%. For every working day after the deadline, i.e. every day late, we subtracted 5%. We then averaged the percentage timeliness for each of the 27 data returns that relate to the six-month period, October 2002 to March 2003, to give the year-end timeliness score. Performance The year-end national performance for 2002/3 was 94%. In the first quarter of 2003/4, this has risen to 99%. 28 areas achieved 100%; only one area was outside the target of 95%; missing it by only one percentage point.

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Timeliness of Information Returns, April 2003 - June 2003
Region West Midlands Area Staffordshire Warwickshire West Mercia West Midlands West Midlands Total Northumbria Teesside County Durham North East Total Bedfordshire Cambridgeshire Essex Hertfordshire Norfolk Suffolk East Total Cheshire Cumbria Lancashire Merseyside Greater Manchester North West Total Derbyshire Leicestershire & Rutland Lincolnshire Northamptonshire Nottinghamshire East Midlands Total Humberside North Yorkshire South Yorkshire West Yorkshire Yorkshire & Humberside Total Hampshire Kent Surrey Sussex Thames Valley South East Total Avon & Somerset Dorset Gloucestershire Wiltshire Devon/Cornwall South West Total London Total Gwent North Wales South Wales Dyfed/Powys Wales Total Overall timeliness 98% 100% 100% 99% 99% Performance (95% target) Above Above Above Above

North East

99% Above 99% Above 100% Above 99% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 98% 94% 98% 100% 100% 100% 97% 98% 99% 100% 100% 100% 100% 100% 100% 100% 99% 99% 100% 99% 97% 100% 97% 100% 99% 98% Above Above Above Above Above Above Above Above Above Above Near miss Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above Above

East

North West

East Midlands

Yorkshire & Humberside

South East

South West

London Wales

99% Above 100% 100% 100% 100% 100% Above Above Above Above

England & Wales Total

99%

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