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Version 04/2007


If you are planning to apply for a no time limit or transfer of conditions stamp on form NTLTOC, please read
these guidance notes before making your application.
Our telephone services


Tel: 0870 606 7766 Tel: 0870 241 0645

Monday to Thursday: 9.00 - 4.45 Monday to Thursday: 9.00 - 4.45

Friday: 9.00 - 4.30 Friday: 9.00 - 4.30

For general information and appointments at our For application forms only
public enquiry offices

Our Public Enquiry Offices (for premium service applications)


Public Enquiry Office Public Enquiry Office Public Enquiry Office Public Enquiry Office
Lunar House Dominion Court Festival Court Reliance House
40 Wellesley Road 41 Station Road 200 Brand Street 20 Water Street
Croydon Solihull Govan Liverpool
CR9 2BY Birmingham Glasgow G51 1DH L2 8XU
B91 3RT
Monday to Thursday:
Monday to Friday: Monday to Friday: 8.30 - 4.30 Monday to Friday:
8.00 - 4.00 9.00 - 4.00 Friday: 8.30 - 4.00 8.30 - 4.00
Tel: 0870 606 7766 Tel: 0870 606 7766 Tel: 0870 606 7766 Tel: 0870 606 7766
(appointments only) (appointments only) (appointments only) (appointments only)

Our website address

Guidance Notes

1 FOR WHICH APPLICATIONS IS FORM NTLTOC TO BE Indefinite leave to enter or remain means that there is no
time limit on your authorised stay in the UK.
This form is to be used only if you already have indefinite
or limited leave to enter or remain in the UK as confirmed Limited leave to enter or remain means that your autho-
by an indefinite or limited leave stamp fixed on a pass- rised stay in the UK only runs until the expiry date of the
port or other document issued to you, and you now want leave granted by your visa or other endorsement in your
an indefinite or limited leave stamp fixed on another passport or other document.
passport or document issued to you - normally a new or
replacement passport. You and any dependants included in the application
must be in the UK to apply.

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2 NTL APPLICATIONS ONLY - NATURALISED BRITISH venting them from being included in your application.
VISA GRANTING INDEFINITE LEAVE TO ENTER We will not refund the fee if we refuse the application or
if you withdraw it.
If you have become naturalised as a British citizen since
being granted indefinite leave to enter or remain in the For information about methods of payment, please see
UK, you should not apply for a no time limit stamp in the the payment details guidance on page 2 of the form.
passport of your other nationality, as you have the right
of abode in the UK and are no longer subject to immigra- For more information about the current fees, please go
tion control. If you have retained your other nationality to our website.
and want your status confirmed in that passport or trav-
el document, and you do not hold a UK passport or iden- 5 WHEN TO APPLY
tity card describing you as a British citizen, you may
apply for a certificate of entitlement to the right of abode If applying for a no time limit stamp, you may apply at
in the UK. For information about how to apply for such a any time while you have indefinite leave to enter or
certificate, telephone the nationality helpdesk on 0845 remain in the UK.
010 5200 or see the right of abode page in the national-
ity section of our website. If applying for a transfer of conditions stamp, you must
apply at least 4 weeks before the end of your authorised
If you have been granted indefinite leave to enter the UK stay in the UK, as we will not be able to confirm your
from overseas, your passport or other document would leave in another passport or other document issued to
have been endorsed with a visa bearing the words “indef- you if your leave has already run out. In that situation, we
inite leave to enter”. The indefinite leave to enter visa will will not refund the fee, and you will need to apply for fur-
also have a validity date, which will be shown on the top ther leave to remain if you want to stay in the UK.
line. This validity date is not a restriction on the time that
you may remain in the UK, but refers to the duration for 6 MAKING SURE YOUR APPLICATION IS COMPLETE
which that visa (entry clearance) is valid for your initial
entry into the UK. Once this indefinite leave to enter has Your application will be delayed if it is incomplete. To
been activated by entering the UK through immigration ensure that it is complete, you must
control, it would have been endorsed with an immigra-
tion officer’s date stamp. At this point you would have pay the specified fee
been granted indefinite leave to enter and this validity make it on the current version of form NTLTOC
date will no longer have any relevance. In this situation it
will not be necessary to apply for a No Time Limit stamp provide all the photographs of yourself and any depen-
to be placed in the same passport or other document. dants included in the application as specified in the
You should only use this application form if you want a form
No Time Limit endorsement to be placed in a new pass- provide all documents specified in the form
port or other document.
complete all sections of the form as required
3 WHO CAN APPLY ON THIS FORM? sign and date the declaration in the form.
You and your partner, and/or children under 18 if they 7 COMPLETING THE FORM
are applying as your dependants.
Please note the following guidance and information
Unless otherwise stated, the word “partner” in these when you complete the form.
guidance notes means a spouse, civil partner, unmarried
or same sex partner. Use a black pen to complete the form - and capital let-
ters for names, addresses and similar details.
Complete all sections, including the Personal History
You have to pay to apply on form NTLTOC. The specified section.
fees are £160 for postal applications or £500 for the pre-
mium service at one of our Public Enquiry Offices. If you Payment details Follow the guidance provided on page
do not pay the specified fee, the application will be 2 of the form when completing the payment details.
incomplete and will be returned to you.
Section 1 This is where you give your own details. Leave
There is only one fee for each application form. You may a space between each name or part of the address(es)
include your partner and/or children under the age of 18 required in this section (do the same where names and
in your application if they are applying for a no time limit addresses are required in other sections).
or transfer of conditions stamp as your dependants. If
dependants apply separately, they must pay the speci- Sections 1 and 2 It’s essential that you provide the pho-
fied fee. tographs of yourself and any dependants included in the
application. Use one staple or paper clip in each person’s
Children aged 18 or over cannot be included; they must case to attach them within the spaces provided. Do not
each apply individually and pay the specified fee, as use glue or any other sticky adhesive. See part 8 below
must any children under 18 if there is some reason pre- for more guidance on photographs.
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If there is any difference between the personal details 10 APPLYING BY POST - THE ADDRESS
given in these sections and those contained in your
and/or dependant(s) passport(s) or other document(s), If you are applying by post, the address to which you
we will always use those given in the passport(s) or other must send an application on form NTLTOC is:
document(s) when granting leave to remain.
Border and Immigration Agency
All sections If you are at present unable to provide any Leave to Remain - NTLTOC
of the information or details requested in these sections, PO Box 502
please explain the reasons in a letter with the application Durham
DH99 1WG
form. If you need help with any of the questions, you can
seek advice by telephoning 0870 606 7766. Posting it to any other address will delay it. This address
is only to be used when sending your application.
Section 5 This section lists the documents and photo-
graphs which you have to provide. If you can’t provide Please use the address given in part 13 for any other cor-
any of the documents specified in the application form, respondence about your application,
please explain why in a letter with the form and say when
you will be able to provide them. See part 9 for more If you use Recorded or Special Delivery, this will help us
guidance on documents. to record the receipt of your application. Please make
sure that you keep the Recorded or Special Delivery
Ensure that your passport or other travel document and number.
those of any dependants included in the application are
signed as required. We will return your passport(s) and other documents by
Recorded Delivery. If you would like them to be returned
Section 6 Sign and date the declaration. If you don’t,
by Special Delivery, you must provide a prepaid Special
your application will be delayed. Delivery envelope big enough for the documents to be
You must provide the following photographs:
Two identical passport-size photographs of yourself with We offer a same-day service to people who apply in per-
your name written on the back of each photograph. son at our Public Enquiry Offices (PEOs). The premium
rate of £500 has to be paid for this service, which is
Two identical passport-size photographs of any depen- available only for applications which are straightforward
dants included in the application with their names writ-
ten on the back of each photograph. and do not require further enquiries.

The photographs should be in colour, taken recently Appointments. To apply in person, you must make an
(within the last month), and approximately 45 millime- appointment in advance with one of the PEOs. Make an
tres high and 35 millimetres wide, the size of a passport appointment only when you have completed the correct
photo. form, and have all the documents and photographs.

Each photograph must show the individual’s full face If you attend a PEO without making a prior appointment,
clearly against a light background. Sunglasses are not your application will not be accepted there. PEO appoint-
acceptable. Nor is any head covering unless this has to ments are limited to a certain number each day. If you
be worn for religious or cultural reasons. But if the cover- cannot book one before your authorised stay in the UK is
ing conceals the face, this will not be acceptable. due to run out, you should make your application by post,
otherwise you may be here unlawfully.
If the application(s) is/are successful, the photographs
provided will be reproduced in the UK Residence The addresses, telephone number and current opening
Permit(s) in your passport or travel document and those times of the PEOs are given on the front page of these
of any dependants included in the application. guidance notes.

9 DOCUMENTS For up-to-date information about PEO opening times and

services please check their pages on our website or
Documents provided with the application must be origi- phone their number.
n a l s.
Exceptionally, a certified copy may be acceptable. The
copy must be certified by the body or authority which Our current published service standards for deciding
issued the original (for example, a copy of a savings book charged applications are:
certified by the building society or bank), or by a notary.
The reasons for providing a certified copy rather than the Applications made by post: decide 70% of applications
original document must be explained in a covering letter. within 4 weeks (20 working days) and 90% within 14
weeks (70 working days).
Generally speaking, it is unlikely that we will be able to
grant your application without seeing the original docu- Applications made in person: decide 98% within 24
ments. hours.
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Applications which take longer to decide are those which solicitors, barristers and legal executives. If you have a
are not straighforward and/or which require further complaint about an immigration adviser or need other
enquires. These include applications by people who have information, the OISC contact details are:
remained unlawfully after the expiry of their leave.
Office of the Immigration Services Commissioner
As we can’t tell in advance how long it will take to decide 5th Floor,
Counting House
particular cases, our general advice to applicants is not 53 Tooley Street
to make any non-urgent travel arrangements until their London
passport(s) or travel document(s) are returned to them. SE1 2QN

13 CONTACTING US AFTER YOU HAVE APPLIED Telephone: 0845 000 0046

If you need to contact us after you have applied, please Alternatively the Law Society, which regulates solicitors
do so as instructed as below. in England and Wales, can help you find a solicitor. You
can contact them on 0870 606 6575 or visit their web-
To send us more information about your application, site at:
write to the following address (not the one to which you
posted your application): If you wish to complain about a solicitor you can contact
the Law Society’s Consumer Complaints Service helpline
Border and Immigration Agency on 0845 608 6565 or write to them at:
Initial Consideration Unit - NTLTOC
Lunar House The Law Society
40 Wellesley Road Victoria Court
Croydon 8 Dormer Place
CR9 2BY Leamington Spa
and give the following details in your letter: CV32 5AE

the applicant’s full name, date of birth and nationality 17 COMPLAINTS ABOUT OUR SERVICE

any Recorded or Special Delivery number If you need advice on how to make a complaint about
our service, please call 0870 241 6523 or visit our web-
the date on which the application was posted or made site.
in person
You may complain in writing to:
the Home Office reference number if you have one.
BIA Customer Focus Team
If you need your passport because you have to travel PO Box 1384
urgently and unexpectedly, call 0870 606 7766 and pro- Croydon
vide the personal and other details listed immediately CR9 3YJ
Or by email to:
Your application will be treated as withdrawn if your
passport is returned for travel abroad before your appli- 18 DATA PROTECTION NOTICE
cation can be decided.
We will treat all information provided by you in confi-
14 OBTAINING APPLICATION FORMS dence but may disclose it to other government depart-
ments, agencies, local authorities, the police, foreign
You can obtain applications forms from our Application governments and other bodies for immigration purposes
Forms Unit on 0870 241 0645 or from our website. or to enable them to perform their functions.

15 OTHER TELEPHONE ENQUIRIES We may also use the information provided by you for
training purposes.
For enquiries other than obtaining an application form
call 0870 606 7766. The information in the Payment Details page will be
known to the private contractor engaged by the Home
We also have the following freephone textphone num- Office to process application payments.
ber: 0800 38 98 28 9.


If you engage an immigration adviser, take care in choos-

ing one. The Office of the Immigration Services
Commissioner (OISC) regulates immigration advisers.
The OISC website at contains a list of
authorised advisers. It also has links to websites for

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