You are on page 1of 15


MAPPA Annual Report 2003

1. National Introduction


By Paul Goggins, Parliamentary Under-Secretary for Community and Custodial

provision in the Home Office

As the recently appointed Minister with responsibility for the MAPPA, I am pleased
to introduce this, the second, annual MAPPA report. It is clear that in the last year
(2002/3) the multi-agency public protection arrangements (the MAPPA) continued to
play an important role in what remains one of this government’s highest priorities –
the protection of the public from dangerous offenders.

As someone with many years experience of working in the field of child protection, I
am particularly impressed by the important contribution the MAPPA are making to
strengthen collaboration between agencies at a local level where the focus is on the
dangerous offender. These improvements must, however, impact on the protection
of children. As the tragic death of Victoria Climbie showed, an effective multi-agency
partnership is crucial and the MAPPA are an important element.

To ensure greater consistency in the MAPPA across the 42 Areas of England and
Wales, and to prepare for the implementation of measures contained in the Criminal
Justice Bill, we published the MAPPA Guidance in April. Building on good practice,
that Guidance clarified the structure of the operational arrangements as well as the
importance of formal review and monitoring – of which this annual report is a vital
part. The Criminal Justice Bill will strengthen the MAPPA in two ways. First, it will
make the involvement of other agencies part of the statutory framework. Second, it
will introduce the involvement of lay people – those unconnected with day-to-day
operation of the MAPPA – in reviewing and monitoring the MAPPA. Annual reports
and this new lay involvement show the Government’s commitment to explaining how
the often sensitive and complex work of public protection is undertaken.

The Government is also strengthening the protection of the public with other
measures in the Criminal Justice Bill. They include new sentences for dangerous
offenders to prevent their release if they continue to be dangerous. Additionally, the
Sexual Offences Bill will tighten up sex offender registration, introduce a new
offence of ‘grooming’, and enable sex offender orders to be imposed on violent
offenders who pose a risk of causing serious sexual harm – thereby extending sex
offender registration to them.
I commend this report to you and congratulate all the agencies and individuals who
have contributed to the achievement of the MAPPA locally in your local Area.

Paul Goggins
2. Introduction

Dorset Police and National Probation Service Dorset are the Responsible Authority
which make multi-agency public protection arrangements for the assessment and
management of the risks posed by sexual, violent, and other offenders who may
cause serious harm to the public of Dorset.

Multi-agency protocols have been agreed by Police, Probation, Health, Housing,

and Social Services for the assessment and management of sex, violent, and other

There is a two tier structure under the arrangements.

• Multi Agency Public Protection Panels (MAPPPs) consider the few most serious
cases, where the risk of serious harm is considered to be imminent.
• Risk Assessment and Management Panels (RAMPs) consider cases requiring
multi agency involvement but harm is not considered to be imminent.

This second annual report provides details and an update of local arrangements and
gives contact points for any additional enquiries including agencies other than Police
and Probation.

3. Local Updates
Dorset was selected as one of Authority with a central point of seven project areas, it was
the eight MAPPA Areas to pilot reference and decision making. decided to appoint only one
the appointment of a Lay Member member to the Dorset MAPPA
on the MAPPA Strategic This year the Probation Sex strategic board. As the
Management Board. A report Offenders Team and the Police involvement of lay members are
from the Lay Member forms part Sex Offenders Investigation Unit pilot projects, and the subject of
of this annual report. The Lay are co-locating at Bournemouth. evaluation, this contrast with
Member role will be subject of This will enable ‘face-to-face’ other areas may provide a useful
evaluation this year and the timely sharing of information and comparison.
reports from the eight areas will decision making. The MAPPA
form the basis for the National secretary will also be co-located Following induction training
rollout of the Lay Member at Bournemouth. provided by the Police and the
Scheme. Probation Service I attended a
a) Lay Members Report Strategic Management Board
Dorset Police and National meeting during December. From
Probation Service, Dorset have Dorset has been chosen as one my perspective this was largely
jointly funded a MAPPA secretary of the eight project areas in for familiarisation and an
who will provide the admin England and Wales to pilot the opportunity to see the various
services for MAPPPs and involvement of lay members in components of what initially
RAMPs. (Appendix A) the Multi Agency Public appeared a fairly convoluted multi
Protection Panels. The Dorset agency landscape relate to each
Dorset Police have also recently positions were advertised in the other.
appointed a MAPPA co-ordinator local press in September 2002
who will provide the Responsible and interviews conducted the Further training was provided at
following month. Unlike the other Birmingham University in early
2003. The event was hosted by which I have attended, the spring Training has been provided for
Gill MacKenzie who is meeting being cancelled. staff of a wide variety of
responsible to the Home Office Research however has agencies. The events were
for the development of the pilot continued, and several informal funded by the three local Area
involvement of lay members on meetings have taken place both Child Protection Committees The
MAPPA strategic boards. face to face and at a distance aims of the training were:
Sessions were led by Donald which have provided input to the • to give greater understanding
Findlater and Alice Newman, Home Office evaluation. It should of the purpose of MAPPPs
respectively Deputy Director and be remembered, at this juncture, and RAMPs and their place in
Principle Therapist of the Lucy that the role is still somewhat the wider context of public
Faithful Foundation. The loosely defined and is in a stage safety
weekend covered a variety of of dynamic development, the • to ensure that attendees
subjects but concentrated on evaluation of which will contribute knew who was appropriate to
sexual abuse with links to other to the guidance issued upon be considered
abusive behaviours, risk national roll-out. • to increase awareness of
assessment, and risk what each agency has to do
management. Case studies were Some questions regarding the and how they do it.
used in relation to assessment role remain unanswered including
techniques such as Risk Matrix such topics as the actual This training reinforced the
2000 and an introduction made to relationship between the lay information and procedures that
OASys. A plenary session was member and the public, the have been agreed by the
recorded and I was interviewed relationship between the lay Strategic Management Board and
by BBC Radio 4 for the PM member and the media, and the has been provided to agencies as
programme. The resulting strategies needed following a written document. Mock panel
broadcast was considered fair, ‘exposure’, whether controlled or meetings gave each person
sensitive and positive by the uncontrolled. present the opportunity to see the
training group, but had however importance of sharing information
already generated discussion The introduction of lay members and working together to increase
regarding the future role of lay to the system brings with them protection of the public. The aim
members in this area, leaving some of the concerns of the is that staff who attended the
unresolved issues. A further public, ideas from other training can cascade what they
training event is scheduled for disciplines and hopefully the have learnt to others within their
autumn 2003 which will courage to ask the questions that organisation.
concentrate on victims but will others may not be in a position to c) Current Situation
also look at the development of ask. This, combined with the
the role prior to the national roll- overseeing role that an ‘outsider’
The statistical figures for this year
out of the scheme in early 2004. to the panel provides, should
are very similar to the figures for
contribute to strong and active
last year. The figures show that
those who live in Dorset who
Thus far there have been two full
present a very high risk are small
quarterly MAPPA Strategic b) Training in number.
Management Board meetings

4. Case Study

The MAPPA received late unsupervised journey via train to ‘’licence conditions” and released
notification that there was a sex Dorset which was not an the offender into the custody of
offender due to be released from acceptable risk. The Prison the Dorset Police. The Police
a Northern Prison with a Service was unable to transport with the co-operation of the local
requirement to live in Dorset A the offender to Dorset, so the prison Governor placed the
MAPPP was convened and Police agreed with the prison to offender in a local prison. The
accommodation was found via transport the offender the day following day the offender was
Probation and Social Services. before his release to Dorset. The placed in local accommodation,
Governor of a Northern prison via met by a Senior Probation
Due to the distance involved, it the Dorset Probation Service Officer, the Police Divisional
would have meant an prepared all of the release Detective Inspector, and the
Accommodation supervisor. establishment, licence conditions, demonstrates the co-operation
‘Reliance Monitoring Services’ and the multi agency response between nearly all of the
who are the “approved” fitters of were all reinforced and it was agencies in Dorset, something
the Electronic Monitoring system explained that he should attend that would not have been
fitted a tag by appointment at that the necessary health treatment possible prior to MAPPA.
time. The rules of the programmes. This example

5. Victims work

The National Probation Service, offender’s parole or pre-release

Dorset contacts victims of violent report. Victims are also asked to Victim Support is the national
and sexual offenders sentenced specify the degree to which they charity for people affected by
to 12 months custody or more. wish to be kept informed about crime. It is an independent
The Probation Victim Liaison Unit stages in the offender’s sentence. organisation, offering a free and
Dorset provides a county-wide It has been decided that the confidential service, whether or
service. Victims are asked if they Victim Liaison Officer should be a not a crime has been reported.
wish to be consulted about the member of the MAPPPs and Trained staff and volunteers at
release arrangements for the RAMPs to ensure that the views local branches offer information
offender. and concerns of victims are and support to victims, witnesses,
represented. That information their families and friends.
Approaches to victims are made will then be taken into account in Victim Support provides the
in a manner which respects their developing the risk management Witness Service, based in every
wishes to be involved in the strategy for the offender. criminal court in England and
conduct of the case. Wales, to offer assistance before,
Victims are offered information Staff in the Unit ensure that during, and after a trial. You can
about the sentence, the prison victims have been offered also call the Victim Supportline
system, and general public appropriate help to recover from for information and support and
protection strategies. Victims are the offence, and where details of local services and other
invited to contribute to a necessary, assist individuals to relevant organisations. The
discussion about the licence obtain services such as criminal contact numbers for local victim
conditions which will ensure their injuries compensation, support services are provided at
future safety. This information is counselling, or protection in the Appendix B.
passed to the Probation Officer home.
responsible for preparing the

6. Disclosure

To reduce and manage risk, an One role of MAPPA is to themselves from the situation that
offender’s convictions can be recommend notifications based warranted disclosure in the first
disclosed to individuals, groups, on the careful and rigorous instance. If the offender refuses
or sections of the community if it examination of all information to disclose, a decision is made to
is felt that this is proportionate shared at a meeting. However disclose or not.
and justifiable. the ultimate decision to make the An example of disclosure is:
disclosure rests with a senior A prisoner who was imprisoned
Community disclosures are only police officer within the Dorset for several indecent assaults on
made where there is a pressing Police. females under 14 years of age
need. Even a decision on was forming a pen-friend
whether or not to disclose has to Dorset always seeks to let the relationship with a girl resident in
be justified on the basis of the offender self disclose, followed by the family home. Other girls in
likelihood of the harm which non- checks to ensure that the the family included a 13 year old
disclosure might otherwise cause. disclosure was accurate. In most who the offender continually
cases this has been successful or asked to write to him. A request
the offender has removed was made for a decision on
disclosure to the parents of the Investigation Unit undertook the
girls. This was granted and the disclosure.
Dorset Police Sex Offender

7. Roles and Responsibilities of Agencies

DORSET POLICE Probation arrange and chair groups, both adults and children.
MAPPPs in relation to violent, This applies to children in need
The protection of life and property sexual, and other offenders and their families, older people,
is a fundamental aim and countywide. disabled people, and those with
purpose of the Police Service. mental health needs. The
Dorset Police are committed to The Sexual Offences services promote safety and
improving the quality of life in the Investigation Unit provide the welfare, which balance the needs
county and making the management, registration, and and wishes of individuals with the
community safer by targeting and monitoring of all sex offenders safety of the wider community.
reducing crime, disorder, and within the county. Through the Area Child
anti-social behaviour in Protection Committees and the
partnership with Dorset County Adult Protection Committee there
Council, Bournemouth and Poole PROBATION is a commitment to work together
Unitary Authorities, and other with all agencies in the
agencies. This includes The National Probation Service, management of risk and the
identifying dangerous and high Dorset, is a law enforcement protection of the public.
risk offenders, sharing agency. It delivers community
information with other agencies, punishments, supervises and Social Services Departments
and taking joint decisions as to works with offenders to enable receive notifications on adults
any subsequent actions. them to reduce their re-offending and young people convicted of
and protect the public. The offences against children. A
The Sex Offender Act 1997 service works in collaboration response is made to ensure any
places a responsibility on the with Police and Prison child protection issues are
colleagues, as well as the Crown considered. There is consultation
Prosecution Service, Courts, local with Police, Probation, Youth
Police Service to work with other authorities, health, education, Offending Teams, and any other
agencies in carrying out risk housing, and a wide range of agency relevant to the
assessments in relation to independent and voluntary sector circumstances. When potential
offenders required to comply with partners. The National Probation risk to a specific child is identified,
the Act and manage that risk on a Service Dorset carries out its a child protection conference is
multi agency basis. statutory responsibilities towards required unless the risk is
the victims of the most serious immediately alleviated by the
Divisional Detective Inspectors violent, including sexually violent, intervention of Social Services
together with the local Senior crimes. and it is evident that there is no
Probation Officer arrange and continuing risk.
chair RAMPs that involve violent Staff and their line managers with
and other offenders living within responsibility for the supervision Social Services have a specific
that division. of sex, violent, and other role when:
offenders attend the relevant area
The Detective Sergeant of the MAPPPs and RAMPs. A senior • a child who is looked after by
Sex Offences Investigation Unit manager acts as a core panel the Authority is convicted of
together with the Senior member at all meetings of the an offence under the Sex
Probation Officer of the Probation area MAPPP. Offenders Act 1997,
Sex Offender team arrange and • a sex offender is subject to
chair RAMPs that involve sex SOCIAL SERVICES detention in hospital or a
offenders living within Dorset. DEPARTMENTS guardianship order under the
Mental Health Act 1983
The Detective Chief Inspector- The duties and responsibilities of following conviction or
MAPPA-Co-ordinator together Social Services Departments cautioning for relevant
with the Assistant Chief Officer, include services to vulnerable offences.
procedures to be considered, and offence or other dangerous
meetings prior to the release of a
Youth Offending Teams are prisoner in appropriate cases and In reaching decisions about the
responsible for all young to ensure that appropriate type and location of
offenders aged 10 to 17. They treatment is offered whilst the accommodation the following is
prepare reports and attend person is in custody. considered:
MAPPPs and RAMPs involving
young offenders. EDUCATION • location of any victims of the
sex/violent offender,
MENTAL HEALTH SERVICES Educational establishments have • the nature of the offences
a direct interest and involvement committed and the offending
The Dorset Forensic Team if a convicted offender is: pattern.
represented by the Forensic •
Psychiatrist and psychologists • a young person who is a pupil NSPCC
attend all MAPPPs. There is no or student,
requirement for the offender to • known to have connections The NSPCC in partnership with
have had a history of contact with with the school, Poole and Dorset Social Services
psychiatric services. • living near the school or and the National Probation
loitering in the vicinity of a Service, Dorset provides an
A member of the Dorset Forensic school. assessment, intervention and
Team attends RAMPs on patients treatment programme for both
who are currently under the The Education representative will convicted and unconvicted sex
caseload of the Dorset Forensic consider the implications and will offenders within the County.
Team. A member of the Dorset arrange and advise the person Offenders will be engaged in the
Forensic Team also attends who attends the MAPPP or accredited Thames Valley Sex
RAMPs on individuals who are RAMP. Offender Treatment Programme if
currently not engaged with the they meet the criteria.
Mental Health Services but have HOUSING
been assessed by the Dorset The NSPCC liaises with the
Forensic Team within the last Housing Authorities and Police and Probation Services,
year. Part of their role is to Associations have a role in Youth Offending Teams and
recommend and facilitate connection with: other relevant Agencies,
psychiatric intervention. providing assessment reports as
• housing applicants/tenants necessary.
who have been/are convicted
PRISON SERVICE of sex offences or other During the course of intervention,
dangerous offences, if it comes to the attention of the
The role of the Prison Service is • housing applicants/tenants NSPCC that there may be a risk
to give appropriate notice of who live in proximity to a to a child, liaison immediately
home visits and release dates to person convicted of a sex takes place with the relevant
enable MAPPP and RAMP agencies.

8. The Operational Arrangements for MAPPA

There is an integrated system of Any agency with concerns may assessment tool. This process
mechanisms and structures request a MAPPP/RAMP involves liaison with other
throughout Dorset aimed at conference by contacting the professionals such as Probation
assessing the risks posed by sex, MAPPA representatives of the Officers and Social Workers who
violent, or other offenders. This Police or the Probation Service. may be involved.
involves all relevant agencies
sharing information and working All registered sex offenders are All sex offenders subject to
closely together in order to initially assessed by the Dorset supervision by the Probation
protect the public. Police Sex Offender Investigation Service are managed by the
Unit using the Risk Matrix 2000
Dorset Probation Area Sex managers and staff involved from The panel is chaired by the
Offender Team. The team a range of agencies relevant to MAPPA Co-Ordinator.
applies the Risk Matrix 2000 the case. Attendees are required
assessment tool and the Risk of to provide a written report and MAPPP meetings are minuted in
Serious Harm section of the submit key information and/or order to record exactly what
National Probation Service documents in advance of the information was considered and,
Offender Assessment System Panel Meeting. therefore, on what basis
(OASys). The specialist Police decisions were made. MAPPP
and Probation Service sex Consideration is given to all minutes are considered highly
offender teams work closely reports, risk assessments and the confidential documents and will
together and will be co-located in views of agencies. only be shared with parties not
2003. attending MAPPP meetings
The Panel: where this is necessary in order
Violent offenders who serve to protect the public.
sentences of 12 months or more • decides on the level of risk
are released under the posed by the offender, People whose names are placed
supervision of the Probation • agrees the action necessary on the Very Dangerous Offender
Service. The risks posed by all to manage the risk including Register are usually informed that
such offenders are assessed any contingencies. Risk this is the case. However, where
using the Risk of Serious Harm Management plans will the Panel takes the view that
section of OASys. include, for example, such disclosure would increase
measures to monitor the risks to potential victims or
Where any of the following behaviour, sometimes the public in general then this
criteria are present a case is involving police surveillance, information can be withheld.
referred to a MAPPP: as well as the provision of
resources, such as the Cases registered by the MAPPP
• there is an imminent risk of allocation of a place at a are regularly reviewed in order to
serious harm. The potential Probation hostel and the assess progress in implementing
event is more likely than not provision of appropriate the agreed risk management plan
to happen imminently and the services and methods of and to take account of changed
impact would be serious. intervention (psychiatric circumstances.
This will include cases due to assessments, sex offender
be released from prison. treatment programmes etc.) In addition to any review that the
• when a notification is made to aimed at helping subjects MAPPP may undertake, the
the Home Office prior to supervising Probation Officer
release of an offender from work with the relevant agencies prepares a review of the
prison because of the degree to reduce the risks they pose to supervision plan for the offender
of concern (Probation others. at least every four months. The
Circulars 15/1999 and • considers the need for degree of risk is reassessed. The
27/2000). community disclosure and plan is presented at a supervision
• other agencies not usually other community issues. meeting between the Probation
involved in the management • agrees a media strategy Officer and Senior Probation
of sex, violent, and other where appropriate. Officer who endorses or amends
offenders are required to • determines if the case should the plan. It is then passed to the
attend a meeting and be placed on the Dorset Assistant Chief Officer
participate in decision making Police/Probation Service (Probation) or Detective Chief
• unusual resource allocation (Dorset) Very Dangerous Inspector (Police). They discuss
that may require authorisation Offender Register. and endorse the review or refer it
by Senior Management. back to the Senior Probation
In order to ensure consistency Officer for further action.
• there are serious community and objectivity, all MAPPP
concerns/media implications. meetings adopt a standard RAMPs are convened with all
agenda. MAPPP meetings relevant agencies participation.
usually take about an hour to The panel shares information on
The MAPPP meets every month consider each case. Typically, the offender, decides upon the
to consider those cases which five cases will be considered by level of risk posed by the
are assessed as posing the the Dorset MAPPP each month. offender, and recommends the
highest and most imminent risk of Some of these will be previously action necessary to manage the
harm to others. All cases are considered cases that are due for risk. RAMP reviews are held to
considered by a group of senior review. monitor and ensure the
implementation of the agreed by RAMPs are reviewed by the involved are contacted to
action and review the level of risk supervising Probation Officer at ascertain if there is further
and the action plan in light of any least every four months and the relevant information.
changes in circumstances or reviews are discussed by the
behaviour. Probation Officer and Senior MAPPA cases are reviewed
Probation Officer who endorses taking into account the case
Offenders under Probation or amends the proposed plan. circumstances but within a
supervision who are considered The Police and any other agency maximum period of three months.

9. Strategic Management of MAPPA

The MAPPA Strategic on trust and mutual that any lessons learned are
Management Board includes understanding, shared, understood, and
representation at a senior level • ensures that there is a level acted upon.
from the Police, Probation, Social of agreement and • helps to improve the quality
Services, Health, Housing, understanding across of public protection work and
Education, Youth Offending agencies about operational of inter-agency working
Teams, NSPCC and Dorset definitions and thresholds for through specifying needs for
Prisons. intervention inter-agency training and
• works in conjunction with the development, and ensuring
The group: Dorset, Bournemouth and that training is delivered,
• develops and agrees local Poole Area Child Protection • audits and evaluates how
policies and procedures for Committees, the countywide well local services work
inter-agency work to protect Adult Protection Committee, together to protect the public,
the public within national the Mentally Disordered
guidance, Offenders Strategy Group, • determines community and
• encourages and helps to and Housing strategy groups, media communication,
develop effective working • improves local ways of
relationships between working in the light of
different services and knowledge gained through
professional groups, based national and local experience
and research and ensures
10. Statistical information Number of offenders

i The number of registered sex offenders in the community on

31 March 2003

ii The number of sex offenders having a registration requirement

who were either cautioned or convicted for breaches of the 16
requirement, between 1 April 2002 and 31 March 2003

iii The number of Sex Offenders Orders applied for and gained
between 1 April 2002 and 31 March 2003

(a) The total number of Sex Offenders Orders applied for


(b) The total number granted


(c) The total number not granted


iv The number of Restraining Orders issued by the courts

between 1 April 2002 and 31 March 2003 for offenders 0
currently managed within MAPPA

v The number of violent and other sexual offenders considered

under MAPPA during 1 April 2002 and 31 March 2003 (as 340
defined by section 68 [3], [4], and [5])

vi The number of “other offenders” dealt with under MAPPA

during the year 1 April 2002 and 31 March 2003 as being
assessed by the Responsible Authority as posing a risk of 39
serious harm to the public (but who did not fall within either of
the two categories, as defined by s.67[2b]

vii For each of the three categories of offenders covered by the

MAPPA (“registered sex offenders”, “violent and other sex
offenders” and “other offenders”, identify the number of
offenders that are or have been dealt with by:

a) MAPPP – registered sex offenders 16

b) MAPPP – violent and other sex offenders 14

c) MAPPP – other offenders 3

viii Of the cases managed by the MAPPP during the reporting year
what was the number of offenders:

a) Who were returned to custody for breach of licence 19

b) Who were returned to custody for breach of a Restraining

order or Sex Offender Order

c) Charged with a serious sexual or violent offence 0


National Probation Service Dorset Area contact for enquiries.

Job Title: Assistant Chief Officer (Public Protection) Wadham House 01305 228046
50 High West Street

Dorset Police contact for enquiries.

Job Title: Detective Chief Inspector HQ C.I.D Support Dorset Police 01305 223878
(MAPPA Co-Ordinator) Force Headquarters

Probation/Police MAPPA Secretary Dorset Police 01202 222031

Sex Offenders Investigation Unit
Bournemouth Divisional Headquarters
Madeira Road

Victim support services in Dorset

Victim Supportline
Tel: 0845 30 30 900

Victim Support Dorset,

Barnack Chambers, 9-9A West Street, Blandford, Dorset DT11 7AW
Supports victims, witnesses and family members who have experienced crime.

SAMM South
Christine and Ron
Tel/Fax:01305-787869. Offers support after murder, manslaughter or unlawful killing.

Rape Crisis Line

01202-547445. 24 hour answerphone line offering confidential support to woman and girls who have been raped or
sexually abused.

Dorset Women’s Outreach Project

01305-768999. Confidential service for women and families with experience of domestic violence in West Dorset

Poole Domestic Violence Project

01202-710777. Confidential service for Women and Families

Bournemouth Women’s Helpline

01202-547755. Confidential 24hour Helpline with refuge and outreach facilities for women and families

Police Domestic Violence Co-ordinator


Police Domestic Violence Units:

Bournemouth Division 01202-222374
Poole Division 01202-227835
Eastern Division 01202-226253
Western Division 01305-226547

Social Services Departments:

Dorset County Council: Policy Officer for Child Protection

County Hall, Dorchester DT1 1XJ Tel: 01305-224643

Borough of Poole: Children and Families

14A Commercial Road, Poole, BH14 0JW Tel:01202- 735046

Borough of Bournemouth: Children’s Services

New Century House, 24 Christchurch Road, Bournemouth, BH1 3NL Tel: 01202 458000

StoP –
Supports mothers of children who have been sexually abused
PO Box 4493, Boscombe, Bournemouth, BH1 4YZ Tel: 01202 773667
(24 hour answerphone, answered Monday and Tuesday 10.30-12.30)