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1Which two quick solutions are commonly recommended when a technician is troubleshooting a laptop? (Choose two.) Reboot the laptop. Reinstall the operating system. Disconnect the peripherals. Have the customer verify the problem. Call a level-2 technician. 2
Refer to the exhibit. Which sequence of steps describes the printing process used by a laser printer? 1,2,3,4,5,6 2,5,3,4,1,6 3,4,1,6,2,5 4,2,6,5,3,1 3
A user believes that a data file on a Windows XP computer has been corrupted. Which utility can provide the best information a data file? Defrag CHKDSK MSCONFIG REGEDIT.EXE
A technician is asked to wire a network that supports CSMA/CD. Which architecture and physical topology should the technicia supporting this access control method? Ethernet and Star FDDI and Ring Token Ring and Double Ring Wireless and Ring
Which two general precautions should be taken before replacing any non-hot-swappable laptop component? (Choose two.) Disconnect the power cord. Keep any component in a plastic bag until installation. Remove any batteries. Use carpets in cool areas.
Wear rubber-soled shoes to work with the computer. 6 Which two memory types are installed using Dual Inline Memory Module (DIMM) slots? (Choose two.) cache memory DDR SDRAM FPM DRAM SDRAM SRAM 7 What is a benefit of using the USB or FireWire ports to connect peripherals to a laptop? The peripherals can be plugged in and out without turning the laptop off. Data transfer is more controlled than using the parallel or serial ports. The peripherals do not need drivers to communicate with the OS. Connections are much more reliable. 8 Which feature allows a technician to manage power settings through a Microsoft Windows control panel? setting two motherboard pins using a jumper enabling ACPI through system BIOS settings using a combination of the Fn key and another keystroke sliding the selective power switch to the on position on the power supply 9
ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they store. Which type adapter will need to be installed on the servers to accomplish the desired redundancy? NIC Wireless NIC USB gateway RAID adapter multiple slave hard disk adapter
10 A technician is explaining the differences between inkjet printers and laser printers to a customer. Which two comparisons shou technician make? (Choose two.) Inkjet printers are less expensive than laser printers. A laser printer is significantly slower than an inkjet printer. Both laser and inkjet printers produce poor quality images. The laser printer output is dry after printing, but an inkjet printer may still have wet ink on the paper after printing. Inkjet printers use plain paper to make economical prints, but laser printers require more expensive thermal paper. 11 The technician has been asked to upgrade the printer driver for an old printer. What is the best source for a new driver? manufacturer's website Microsoft Update website printer installation disk
Windows Device Manager Windows hardware profiles 12
Refer to the exhibit. What command was typed to produce the output that is shown? ipconfig ipconfig /all ping telnet
13 A customer is angry and calls to complain that the service scheduled on his computer took longer than expected. The technicia the work order and notices that the service was performed by a new employee. How should the technician respond? Verify that the computer is working properly now. Listen to the complaint and then apologize for any inconvenience caused by the lengthy service on the computer. Explain that the repair technician sent to perform the repair is inexperienced. Put the customer on hold until a supervisor is available.
14 A school is adding computers to a classroom that has none. What type of LAN would the school choose to take advantage of co implemented wired technologies? 802.11n Ethernet FDDI Token Ring
15 A company is expanding its business to other countries. All branch offices must remain connected to corporate headquarters at Which network technology is required to support this requirement? LAN MAN WAN
16 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an appropriate po supply? The power supply converts DC to AC. The power supply has sufficient wattage to support all components inside the computer. The power supply provides at least 800 V. The power supply must have both a P-8 and P-9 connector.
17 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server, the administrator repeated, larger than normal pings to the server. What is the name of this type of attack? multi-ping attack phishing ping bomb ping of death spoofing zombie attack 18 Which two security tasks should be included in a computer preventive maintenance plan? (Choose two.) an update of spyware removal tools a centralization of network administration an update of antivirus scanner software an update of network cable termination information documentation of network protocols such as DHCP and DNS 19 Which motherboard feature controls the amount of data that a CPU transfers at one time? pin grid array front side bus MMX instructions read-only memory
20 When installing a service pack or security patches on an operating system, what should be done to protect the system in the ev faulty or aborted installation? Create a restore point. Check the updates for the latest ones. Disable Automatic Updates to prevent interference with the current operation. Test all aspects to ensure that the update is correct for the operating system. 21 Which Windows tool should be run before upgrading the operating system? Convert Fdisk Msconfig
Ntbackup 22 Which firewall port number or number combination must be open in order to remotely access a network device using SSH? 20/21 22 23 25 80 23 A technician just terminated some fiber optic cable and needs to properly dispose of the hazardous waste created during the termination. What document would the technician use to identify the proper disposal method for the waste? FEMA 1 ESD CHIP 3 MSDS 24 A customer reports that after using a computer for over a year, the computer now takes more time to access the files. Which management tool can be used first, before any other complex procedure? fdisk format defrag disk management system file checker
25 A technician is designing a hardware preventive maintenance plan for a company. Which strategy should be included in the pla Avoid performing maintenance operations on plug and play devices that are controlled by the operating system. Only clean equipment that is requested by the customer. Omit performing maintenance operations on components until the equipment malfunction. Schedule and document routine maintenance tasks.
26 Which type of network attack involves randomly opening many Telnet requests to a router and results in a valid network admini not being able to access the device? spoofing man-in-the-middle SYN flooding DNS poisoning
27 A technician is repairing Windows XP and wants to keep all of the application settings in the operating system. The technician i the Repair XP option and has rebooted the computer. A message appears on the screen stating "Press any key to boot from th DVD." What should the technician do? The technician should press the space bar so that the installation can continue.
The technician should ignore the message and allow XP to repair the operating system without deleting any of the applica The technician should press the F8 key so that the restore options can be displayed on the screen.
The technician should press the windows key so that the operations can continue and the XP CD can be removed. 28
Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the curriculum. The print job h into the print queue as shown. Based on the output, what should be the next step in solving this problem? Check the printer for status messages. Restart the computer. Upgrade the printer driver. Reinstall the printer driver. Check the printer cabling and power. 29 What is the purpose of Windows Vista 64-bit Kernel Patch Protection? It prevents third party drivers from modifying the operating system kernel. It permits the 64-bit operating system to patch the operating system at a much higher rate. It prevents the use of additional operating system kernels from being added to Vista. It allows the use of unsigned drivers to be used within the 64-bit Vista operating system. It prevents the use of 32-bit drivers with the 64-bit Visa operating system. 30 Which two computer components can be used to permanently store data? (Choose two.) 1 MB of L2 cache 320 GB SATA hard drive 3 GB DDR2 RAM 1919 MB of TurboCache 8x Multi-format DVD+ R/RW drive
31 A technician notices that a data floppy disk is in the floppy disk drive of a computer when it is powered on. Which error messag
this potentially cause? device / service failed to start floppy disk corrupted invalid system disk corrupted driver 32 What are three main differences between a Windows 32-bit and a Windows 64-bit operating system? (Choose three.) The 64-bit operating system runs on a RISC chip architecture. The 64-bit operating system can recognize up to 128 GB of RAM. The 64-bit operating system has fewer registers to manage applications. The 64-bit operating system has additional modes of operation. The 64-bit operating system memory management system enhances program performance. The 64-bit operating system has additional security features such as mandatory Driver Signing.
33 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If security is a requirem which file system should be chosen? FAT32 HPFS NFS NTFS
34 When a Windows XP computer has completed the POST for each adapter card that has a BIOS, what is the next step during th sequence? BIOS reads the MBR. NTDETECT.COM is used to detect any installed hardware. NTDLR reads the registry files. The WINLOGON.EXE program is started.
35 A computer can access devices on the same network but can not access devices on other networks. What is the probable caus problem? The cable is not connected properly to the NIC. The computer has an invalid IP address. The computer has an incorrect subnet mask. The computer has an invalid default gateway address. 36 What two actions are appropriate for a help desk technician to take when assisting customers? (Choose two.) Interrupt customers if they start to solve their own problems. Comfort a customer by minimizing the customer problem. Let a customer finish talking before asking additional questions. If you have to put the customer on hold, ask the customer for permission. As soon as you detect customer anger, pass the angry customer to the next level.
37 Which two types of connectors can be found on DVI cables? (Choose two.)
38 A user calls the help desk and complains that a networked printer that is controlled by a printer server cannot be accessed. The mentions that the printer worked fine just an hour earlier. The support technician asks the user if other employees in the same o print to the networked printer and the user responds that they have the same access problem. What should the technician do n determine the exact cause? Reinstall the printer driver. Restart the print spooler on the server. Reconfigure the printer on a different port. Replace the network cable connection to the printer. 39 Which technique is used to reduce the amount of power used by the CPU in a laptop computer? throttling overclocking defragmenting hyperthreading 40 Which statement correctly identifies extended memory? memory allocation from 640 KB to 1 MB memory allocation form 0 KB to 1 MB
memory allocation from 640 KB to 2 MB memory allocation from 1 MB to the amount of RAM that is installed
41 A technician is tasked with connecting a printer directly to the network and making it accessible to all staff in the general vicinity type of network cable is most likely used to connect the printer? coaxial fiber-optic RJ-11 twisted-pair
42 A technician wishes to boot a computer using a CD-ROM that contains a limited operating system and diagnostic utilities. Wher the technician set the boot order for the PC? My Computer Control Panel Device Manager BIOS Start Menu
43 A directly-attached printer has always failed to work. Print jobs and the printer test page fail to print, but the printer self-test pag OK. If the cabling is installed correctly, what is most likely the problem? a dry print cartridge an incorrect printer driver an outdated system BIOS a missing Windows service pack
44 A computer technician opens a PC and notices an empty AGP slot on the motherboard. What type of adapter can take advanta slot? video card sound card modem card network interface card
45 Which power mode should be used by a laptop so that all the data is saved, all the applications the user was working on are lef and there is no power used by the laptop? Hibernate Suspend Left on with no power mode Soft shutdown
46 A user is reporting that a new external hard drive is defective. The laptop will allow access to the drive at times, and then will re the drive cannot be found. Upon an initial examination of the laptop, it is discovered that the user has ten USB devices connect laptop.
What is the best quick solution to this problem? Remove all the peripherals except the hard drive and observe the results. Move the laptop to another location and observe the results. Replace the power adapter and observe the results. Replace the USB hub and observe the results. Flash the BIOS on the laptop and observe the results.
47 A customer used the convert.exe utility to take advantage of NTFS security features. The customer later discovered that the ap on the computer can only read FAT32 files. After the hard drive was formatted back to FAT32, the customer noticed all of the d are missing. What should the customer do next? Run convertFAT32.exe. Restore the data files that were backed up in preparation for the conversion. Reset the file attribute to show hidden files. Restart the computer after updating the hard drive to FAT32. 48 A technician is asked to set up one hard drive that will support two operating systems and will store data files in three separate locations. Which partition settings will support these requirements? 1 primary, 3 active, 1 extended, 2 logical 2 logical, 2 active, 3 extended 2 primary, 1 active, 1 extended, 3 logical 3 primary, 1 active, 2 extended
49 The current IP configuration of a small company is done manually and is time-consuming. Because of increased network growt technician needs a simpler way for IP configuration of workstations. Which service would simplify the workstation IP configurati APIPA DHCP DIPS ICMP 50 Which measures can help control RFI effects? Ensure the humidity and temperature levels are set as low as possible. Ensure the number of wireless NICs exceeds the number of wireless phones. Ensure the wireless network is on a different frequency than the offending source. Ensure each wireless NIC is configured to operate at different frequencies from all other wireless NICs.