You are on page 1of 5

Ov rei

ftllli<'!UICredit Card Account No.: ..:4:r..:!z""1l"'lt::!._,!i..._uu0..Lic_____ Contact Tel. No. '!;Pic ::-lt
0\l:il!
:d>.l31ti
MO::rt.h.ml
.a :.
h,ltl'loit .! :.111 AmtJt,n
,t...._:r.
I e.X!l'lllrled lire etnd d:.I)Uit' "V,Jitdli-, fuo .'It:' k:iiOWI'll.l UM:OV'li'J,l IIJI_>.;:,I:' Lio.. \',l t(.>tP. dPl-'rUJ)JVI!:!l
l MJI , ., _ ...
I rleithor rnade nor <JIJthOnSed :t-.e .;Jb0\1(;' ,U\d th..J ; rny '.IC' !Jl (.JrtJ L.J') .11\'VOY'lo bt..>C' t l 'll"l'l PO>!>l'5'lol0rt
.... .
! - 1 did nol s1gn for the elbovE:' 1 only Juthonse<i
at 1he I'N'f'Ct"-ar.l on------- {c1t1tt")
l
l
l
: 1:-::=JI ---1(.;.:; :_.1 J . ,, ______ .,.
I be'heve trarnact1on clmot.mt on tt.e sall!'s dr<'t1 beer. :'lterM. a<> 1 ont}" aut'1cHsed . ng to;) HKO/CNY -----
d1'K.I nol HKOt(NY 11-'ll'd'!ot' .ti1<1Lh d vi . ltf' lt' lt'\'dll' .,..;It''> drrlfl 'ordt! ' l'lVOitt'
1 .J.. t.",:'lr"Ri.'f ;,. i!f .'. ____ ,_ "'t t .. ... . _,. ... ____ _
. ::;t;
cll:lOvP. tri\nsactron arnowtt l:'ly ------__ rrw:>thn.1 : -'f1-Kt'i proct ct payrnt:-:tt :
-*'A 1-!tJ.ol !" h1
._ tl'klve rM:Jt re(efved the rnerchdndrse orde-red on w.llt on :) b\' up to the Vote of
transact-on dtsputtt tOJm copy ol thf' ord!:'r 1o'll1
f1 -f;'IE .# ;t:: A{,""', .'*: - -..----..- . ,:ltl , lfii ., . , t"Jj
r I h.lve nuthc.>rwd thP ;,buvP mPrf'hanlfo;,) 10 .. my rr .. drt r ;mf .t<COIJtll h111 1 r rli'C .. n .. o rny 111 Nr1tinq oq ;:rl<!tP)
and !ouch haslh<tvP not fol .owE'd my i Plf',_se i\flMh ror:ry of rhP onrPII-'I!>H"'I IE>rtr from
mPrct;ar.r)
It$) . . '< :'
:: t.tfF ...t.i,iJ.<t.)
D'fNI\N\IC CO.oJ'I)ICR..:YciJ A.Pf'L.I<SP Dc::.PilC
... GsW""-..LI"-NLJ Cu6 #:E !JC.'t (Mi)f> :5() 4 -
'"'Please delete i . .,cpprop.P;tJre
I
Dispute transaction: Please choose option (1) or (2) and tl<k where appropriate. tf no instruction Is given. the Bank will handle
the request with option (1 ) .
IIlii : ..- , llll>UIIlii1 :$:ITIIHlJ!l'!l!l! (1) illtl!l
(1) I dispute the validtty of the transaction(s) listed above and agree to set1le the correspondit1g amount first .

g_ (2) t diJpUU the validity of thv transact 1on(s) listed above and request the correspondtng amount to be withheld. I agree
to pay the Bank the disputed amount together with the interest and fees /chatges (if any) on the disputed amount over
the period from the date of the respective transaction(s) until full payment of the disputed amount is made in the event
that I am liable for wch transa<:tion(5) .

8 fl '
Confirmed the abovementioned oy:

Cordholdor's Sgna
of Cardl101der (Ill BLO(.K LI:ITI:R$) ;t, !it ttt..:.:_r.t!"V ,
wnd 1hh lorm !O BEl\'\ Ltonrlt lQ f) p nolrfml" " fA, or :.9<:-1 : ot bv pr.:'l -10/F, Btt\ Militnl"l t<J m (ily S,
418 Kwur 10TlQ Ro.lrt, Km.:oo.t. Konr;
l"i0Rtil: 1/ .. 1:
Note:!l ll :
I) .. ntPnl nt rh .. wll 11 1 )'Oi r w lh q "'wNkll lil dav-.
J.i A \'1'\all'jPh-.lt: .. "'olnl'1!if'K} fpp ol Hl(f) 1 (nr (NY! c;o:w' 1 :,,. f"\ltf'li ' 1' 1<. ter ,JI\' d,. -,,. n,.rt I I lh,. : Mri 1 . l !u J r< trttn<.An nn
.. . ..-:llllfo t- .-. ,; , .. .. ..,.
thtr 11' l'tt.,-t>en ,n:l !ne (h " t'P An.r s i)! e ... o J :1 t.; t .,, vtrs ., .. :>"il" 01pply Pli:'YaF."
't .1'1,; lf . .... ... . '
lll.S 3 (0:!201 01
r;n-:...,
LJ
Attachment 1
Details of 23 January 2012 transaction at A Lorch a, Macau ("Merchant")
I (cardholder) incurred dining expenses of MOP564.30 at Merchant.
I tendered my BEA Platinum Visa 4384 3701
represented at that point my desire to be charged in MOP.
to waitress for payment. I
Waitress presented card slip - see Attachment 2. I noticed Dynamic Currency Conversion is
being offered, and re-iterated my request to be charged in MOP. Waitress represented I can
pay in MOP by marking "X" against "MOP AMOUNT $564.30" on the slip, which I did (see
Attachment 2). I also circled the $564.30 amount.
The amount posted for HKD562.73 (see Attachment 3), which was the HKD amount offered
under Dynamic Currency Conversion in the card slip (Attachment 2).
Visa regulations believed to be violated:
http://corporate.visa.com/ medialvisa-international-operating-regulations.pdf
Page 870- "Reason Code 76 Incorrect Currency or Transaction Code or Domestic
Transaction Processing Violation"
Chargeback Condition 4: "4. Cardholder was not advised that Dynamic Currency Conversion
would occur or was refused the choice of paying in the Merchant's local currency."
Requested action:
BEA to compel Merchant to charge back HKD562. 73 and re-charge MOP564.30 as authorised.
E: t: 1) E G E
;1t : D/tlil F: ()'r, ;:_: :2N!

RECEIPT OF RELATIVE GOODS I SERVICES
1 j, :a
-t.h r:;: + j, n l
.:j::;: k ':jDU t'
POWERED BY PLANET PAYMENT
''17
Cyberbanking - Internet Page 1 of 1
Activities
As at 27 JAN 2012 07:59:31 HKG
' ... .. -----
Account Type :
Credit Card Account ... 138ti -J701-
CqrrPnt Bala11CP
Account .
4384-3701- Credit Card Account ...
Period :
from 22/01/2012 l .. t:.' 27/01/2012 Show
1\v <Ji lahle Credit Limit
The information below is for reference only and should not be regarded as transaction confirmation or advice.
Post Date
Transaction Date
-7 26 JAN 2012 23 JAN 2012
26 JAN 2012 22 JAN 2012
26 JAN 2012 22 JAN 2012
Notes:
Description of Transaction
A Lorcha 3099 Macau MO
REF NO:
74377182024000658872625
APPLE ASIA LIMITED
HONG KONG HK
REF NO:
74896022022092900228385
STDI SARL - MACAU GOLF
MACAU MO
FRGN AMT- 1 ,045 00
PATACA
REF NO
74889252022046000600028
1. Retail transaction(s) made but not yet posted to the credit card account is/are not included.
Amount

10,176.00
1,035.50
Top
2. Upon your activation of Cyberbanking- Internet, from that date onward, all transactions recorded under
your related account(s) can be viewed.
Bonus Gallery 1 "Cash in Hand" Application
https://mobile.hkbea-cyberbanking.com/servlet/ AMEnquiryShow 27/0112012
RLS 1 (01/.2010)
Our ref.: DIS C1/
1
51
February, 2012
Private & Confidential
Dear Cardholder,
Re: Disputed Transaction
BEA Credit Card Account No.: 4384-3701-
Thank you for choosing BEA Credit Card. With regard to the captioned subject , we
would like to inform you that we temporarily reversed the following transaction on
1st February, 2012 and have requested the merchant's acquiring bank to investigate
the following transaction:
Merchant Name
A Lorcha 3099
Transaction Date
23rd January, 2012
Transaction Amount
HK$562.73
We will revert our findings to you as soon as possible. However, please note that
the investigation may take some time on processing. Furthermore, the Bank
reserves the right to reverse the transaction if the investigation reveals that the
aforesaid transaction was in fact valid. Thank you for your patience and
understanding.
Yours faithfully,
Retail Lending Services Department
Remark: This is a system-generated letter- no signature is requi red.
DIS_C1
The Bank of East Asia, Li mited 5R.S:a!HJ'1'il'l'l'l.;'OJ
Retail Lending Services Department
40th Floor. BEA Tower. Millennium City 5. 418 Kwun Tong Road. Kowloon. Hong Kong
,:'ttLn tt)IJl' e,;:.th' rr9'. 40 i!!l
Telephone !;16f. (852) 3608 6888 Facsimile Jil1t't (852) 3608 6060 Website :');ltl www.hkbea.com