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VoIP4Cloud

The Future of Unified Communications

VOIP CALL RATES COMPARISONS

www.voip4cloud.com www.voip4cloud.co.uk info@voip4cloud.com

Why VoIP call rates comparisons need to be qualitative assessements


ne question we are continually being asked at VoIP4Cloud is how is it that some of your competitors seem to be able to offer much cheaper VoIP call rates than you?

As an analogy to the cost versus quality question, lets assume you are the CEO of a medium-size enterprise. In that position, would you feel inclined to fill up your Mercedes with the cheapest fuel on offer without considering the damage it may do to your engine? Or, if you had decided to buy one the cheapest cars on the market, based on cost alone when you knew there is a history of Skodas consistently breaking down do you think, as CEO, you would question this decision later on and want to kick yourself for the problems it is causing and whether you should have purchased that shiny new metallic blue Mercedes after all? By way of comparison and to assist in your search when looking for a VoIP solution for your business, we have set out what it means to buy premium versus standard VoIP routes overleaf. This, we hope, will provide you with the facts behind the relative values of cheap call rates against quality by offering an objective study of what it will mean to your business when making your decision. The intention is to give you this information so that you do not fall into the many traps that many of our customers have experienced in the past and never want to repeat. Remember, for those who really do have their hearts set on that Skoda, using black routes is illegal, although many vendors still provide them.

The answer to the question of cheap call rates is perhaps best explained by the distinction between qualitative purchasing, which refers to comparisons based on quality, and quantitative purchasing, which refers to the measurement of quantity, or in this case the cheapest price. But what the question often fails to ask is how it is possible to measure quantity against the quality of the service being offered. We hope to provide you with information that will help clarify what happens when mere cost comparisons are made without quality. As a company we only provide our customers with the best possible call routes so that you only experience crystal clear calling that avoids jitter, breakup and packet loss. All calls made via VoIP4Clouds Fuse Professional are delivered via premium routes at the very highest BT/Verizon quality.

www.voip4cloud.com www.voip4cloud.co.uk info@voip4cloud.com

Premium Call Routes Crystal clear call quality to BT/Verizon standards. Tier-1 communications carriers in each country. Fast connection speeds. No echo, jitter, broken conversations or drops: there are less hops across switches to your destination as each hop can be a failing point. Use of high-grade fibre-optic routes and tier-1 carriers to hop from one country to the next en route to its destination. Calls are not blocked by carriers en route due to limits. Calls are made direct from origin to destination. There are no hops along the way, which means quick connections, stable packet travel in both directions and high quality voice calls with no dropout. Standard Call Routes Only 50%-60% of calls arrive at their final destination. Many of these calls are blocked by the destination countries local carriers and main telecommunications exchanges, as they block packets showing unknown numbers. 15-25 second wait to be connected while a call is being routed thousands of miles away from its destination. A high percentage of calls experience echo, speech delays, low quality voice conversations, jitter, breakup and dropout in mid-conversation. Due to lower grade carriers being used, at the busiest times of the day these routes often experience congestion and calls are not allowed through. Our call rates and Quality of Service VoIP4Cloud only uses business class premium quality call routes and our support specialists have spent many years finely tuning our worldwide VoIP routes.

This is what we provide: We use carriers offering top-quality routes that we have carefully tested. Routes that have failed to pass our quality of service levels have always been removed. We never use carriers with over 1% downtime. We have built a plan which combines only the best quality worldwide routes, at the best prices for the quality of service they provide. Why use VoIP4Cloud? Enterprise level state-of-the-art IP PBX platform. Certificated enterprise solution on a secure hosted platform. 99.98 SLA uptime guarantee agreement. Quick professional support turnaround, with no wasted hours. Tier-1 call routes worldwide direct, with minimal switch hops to destinations. A refusal to drop our standards in the pursuit of higher profits. We also understand customers are price sensitive. That is the reason we give them the option of testing our call quality before making a buying decision. The percentage savings when switching to VoIP is substantial anyway, so we advise you not to drop below what is classed as acceptable for a business to operate. Many new clients come to us via referrals. If a customer should experience quality issues, it is generally down to internal network problems. If a route is consistently bad over a few days, we will find a better one and replace it for all of our customers. We are totally transparent and our systems offer full reporting. For high-volume calls to a specific destination we are willing to provide discounts.

www.voip4cloud.com www.voip4cloud.co.uk info@voip4cloud.com

VoIP4Cloud
The Future of Unified Communications
Corporate Headquarters: Unit 1404, 14/F, Kam Chung Bldg, 52-58 Jaffe Road, Wan Chai, Hong Kong Hong Kong Tel: +852 (0) 30508846 London Tel: +44 (0) 2034556841 We provide local access numbers in the following regions to save our customers money when calling us: New York: +1 646 536 3148 Cape Town: +27 (0) 213001996 Sydney: +61 (0) 280149803

www.voip4cloud.com www.voip4cloud.co.uk info@voip4cloud.com