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The people factor: fundamentals of human resources

You can't always do everything yourself. As your business grows, hiring employees may become more and more important to your success. And the moment you hire, you become involved in human resources (HR).

May 2012 Print

Human resources is more than just recruiting, hiring, retaining, and terminating employees; it also involves the day today management of the employees who contribute to producing the goods and services that your business provides. This article will highlight some of the key practices, laws, and regulations related to HR. But you should always consult with your attorney, CPA, or business advisor for the most current details and guidelines before you act. Only you and your advisors know the specific circumstances and needs that your company must address.

Are You Ready to Hire?


Taking the step to hire additional employees is a big one, since you will now be responsible for payroll, benefits, unemployment insurance, main-taining a productive work environment, and a host of additional employeerelated details. Therefore, it's important to make sure you are ready for these additional responsibilities. Once you have made the decision to hire, be sure that a potential employee's skill set matches your business needs. Among the characteristics to consider are:

Technical: the ability to perform the specific functions required for the job. Communication: the ability to speak, write, and express oneself effectively. Problemsolving: the ability to identify and solve businessrelated issues. Human relations: the ability to use personal skills to resolve potential conflicts, to provide support for other employees, and to be sensitive to feelings and situations. Planning/organization: the ability to supervise, direct, and guide themselves and other employees to reach personal and business goals and objectives; the ability to effectively plan and make efficient use of time.

Daytoday work skills: the ability to be punctual, to manage time efficiently, to cooperate with others, and to accept responsibility all those items that create a successful work environment. Alternative Options The traditional option is to hire fulltime employees, although temporary, parttime, leasing, outsourcing, and contracting arrangements may be considered. Diversity in Your Workplace Employees come from all walks of life and have many different personalities, abilities, and skill sets. Depending on the nature of your business, you can probably benefit from expanding the diversity of your workforce as a way to raise the effectiveness of its individuals and teams, meeting customer needs, and ultimately, improving your bottom line. Employment Law It is worthwhile to sit with your attorney, or other appropriate professionals, to explain your employment plan of action, and have that person review with you the current laws and guidelines that have implications for you. It is your responsibility to be aware of these laws and their meaning and to be cautious when you interview potential employees. Some of the major employeerelated legal requirements are:

Equal Employment Opportunity Act: Prohibits discrimination in employment practices based on race, religion, sex, or national origin. Age Discrimination in Employment Act: Prohibits unfair hiring practices and treatment of employees based on their age. Americans with Disabilities Act (ADA): Prohibits discrimination against individuals with physical or mental handicaps. This includes not only hiring practices, but also the design of the facility.

The Hiring Process


To ensure that your hiring process complies with all laws and best practices, make sure that you, your managers, or your HR consultants follow these guidelines and consult with experts, as appropriate: The Job Application A job application provides you with critical information about the potential employee to aid in your hiring decision. Keep all applications on file, as you never know when you might have additional employment needs in the future, and to refer to in connection with employees' changing duties. A comprehensive employment application elicits detailed information about the applicant's prior work experience, special skills, and educational background. You may also wish to include a Background Check Release Form that gives you permission to check references.

How you manage your employees plays a large role in retaining skilled and talented employees down the line. Reviewing Applications

Because you probably will have multiple applicants, you need to establish a consistent review process for all applicants. If you have other employees on the management team, you may want to have them participate in the process and provide feedback. PreEmployment Screening Once you identify a promising applicant, it is typical to conduct a background and reference check; this process could include calling references and previous employers, checking the applicant's work permit papers and requesting a copy of the applicant's transcript to verify their education. Regardless of the size of your business, pre employment screening is an important hiring practice to avoid costly hiring mistakes and possibly lawsuits. Your business may be held liable for the actions of a new employee, especially if you did not conduct a background check. The Interview The objective of an interview is to find out as much relevant information as you can about an applicant. In order to keep the interview focused, prepare written questions and document the answers. Ask questions that will allow applicants to talk about themselves, their work habits, their experiences, and their skills. As you conduct your interview, be sure that you keep all applicable laws in mind, and steer clear of any personal questions. Making an Offer Once you identify the right employee, make a job offer in writing, being careful not to promise something you cannot deliver. Also, be sure to followup promptly with those applicants you didn't select. Even though an applicant doesn't fit a present need, you may have future needs that might suit them and it is helpful for them to see the respect your business shows all applicants.

Preparing New Hires for Success


To start new employees off right, consider the following practices: Employment Paperwork A formal employment orientation program usually consists of a presentation and discussion about the rules, policies, and operational procedures of the business, and an Employment Agreement Form indicating the employee has read and understood them. There is also the standard employment paperwork, such as IRS Form W4, Form I 9, and an Emergency Notification form.

Your employees are a critical component of your success. A loyal, highly productive workforce can be a competitive tool that enables you to build your business. If you are hiring only a few new employees, you may not necessarily need a formal employment orientation program; however, it is good business practice to have a process for providing all new employees with important information regarding your business such as your company's mission, products and services. Training

Do everything possible to start new employees off on the right track. Designate a period of time for proper training of the employee for his or her new role. This can eliminate frustration, provide feedback to the new employee, and prevent misunderstandings. Clearly explain to your new employees any mandatory and additional training programs, compensation arrangements, and performance expectations. Employee Handbook To ensure that your employees understand and follow operational procedures and policies, you may choose to have written guidelines which could either be in a simple document or a more formal Employee Handbook. These guidelines should be easy to follow and kept up to date. Retention and Motivation Programs How you manage your employees plays a large role in retaining skilled and talented employees down the line. Yes, benefits are important and critical, but if you are going to have employees, you must strive to establish an environment where employees can grow, thrive, and be challenged. Employee recognition can range from a simple pat on the back to a more elaborate "Employee of the Month" program, staff meeting announcements, special parking spots, etc. As your business grows, you may also want to consider bonus plans, 401(k) plans, profitsharing, and stock options.

Employee Benefits
By law, you must provide certain mandated benefits, but you have many options when providing optional benefits for your employees. Mandated Benefits As an employer, you must pay in full or in part for certain legally mandated benefits and insurance coverage, such as Social Security, Unemployment Insurance, and Workers' Compensation. Optional Benefits Although the basic package of employment benefits may include insurance (health, disability, and life), retirement plans, compensation, and paid leave (sick, vacation, and maternity leave), it can also be expanded to include a variety of leave options, bonuses, service awards, and even financial support for additional education and training, etc. Additional benefits like these can be costly, but may be better for your business in the long run because they can help you retain employees.

Ending Employment
There are many reasons why employees may leave your company. The most common are:

Retirement An employee concludes many years of productive work and chooses to relax to enjoy the fruits of his or her labor. Resigning An employee may decide to leave for other employment, to move to a new location, or because they are unhappy in the current job.

Layoffs/Downsizing There may be times when the best decision is to reduce your workforce to main-tain the financial health of your business. An important key to a successful reduction in workforce is to provide adequate compensation to impacted employees, if possible, based on skill and experience. Performance When an employee performs poorly in his or her role or violates the policies and guidelines of the business, termination may be necessary. Make sure that the situation is handled professionally, with full documentation. And consider using an exit interview as a way to bring closure to the relationship.

Managing For Success


Your employees are a critical component of your success. A loyal, highly productive workforce can be a competitive tool that enables you to build your business. Your Citibank Business Specialist can assist you with banking services, including payroll processing and personal banking services for your employees, to help you manage your human resources function. For additional information, visit us athttp://www.citibank.com/us/citibusiness.

Citibank and its employees are not in the business of providing tax or legal advice. This newsletter and any tax related statements are not intended or written to be used, and cannot be used or relied upon, by any taxpayer for the purpose of avoiding tax penalties or for tax planning purposes, or as legal advice for any particular situation by any particular person or business. Any such taxpayer should seek advice based on the taxpayer's particular circumstances from an independent tax advisor and/or attorney. This article summarizes certain general laws and regulations that apply to small businesses and is not intended to be and should not be relied upon for legal advice. You should seek the advice of qualified legal and tax advisors to ensure that your business is conducted in accordance with applicable legal requirements. Many Citibank products and services can help you with your business's banking needs. For further information, including any applicable fees and conditions , see your Citibank representative for details.

Human Resources
Human Resources Philosophy

Human Resources Philosophy

We are a solutions oriented global team of Human Resources professionals. Our objectives are to: Recruit, develop and retain the best talent. Ensure employees are fairly compensated based on their performance. Design benefit and work/life programs that allow employees to manage their needs. Promote diversity and community involvement as core to all we do.

Develop growth oriented leaders with global mindsets who operate locally in accordance with our hared responsibilities.

List of Product Information Memoranda


Yen Deposits
Savings Deposit

Yen Savings Information Memorandum (PDF file 59.53KB) MultiMoney Yen Savings Deposit Information Memorandum (PDF file 57.35KB) Yen Savings e-Savings Information Memorandum (PDF file 60.14KB)

*New applications for Savings e-Savings had been terminated as of December 5th, 2012.

Time Deposits

Deregulated Interest Rate Time Deposit-M Type (Super Teiki)/Deregulated Interest Rate Time Deposit

(Oguchi Teiki) Information Memorandum (PDF file 84.19KB)

Foreign Currency Deposits


Savings Deposit

MultiMoney Foreign Currency Savings Deposit Information Memorandum and Pre-Contract Document (PDF

file 121.64KB) U.S. Doller Savings Information Memorandum and Pre-Contract Document (PDF file 66.85KB)

Time Deposit

Information Memoranda and Pre-Contract Documents (PDF file 337.60KB) Foreign Currency Time Deposit Information Memorandum and Pre-Contract Document (PDF file 337.60KB)

Step Up Time Deposit Information Memorandum and Pre-Contract Document (PDF file 337.60KB) World Mix Information Memorandum and Pre-Contract Document (PDF file 337.60KB) My First Gaika Information Memorandum (PDF file 886.35KB)

*New applications for My First Gaika had been terminated as of August 17th, 2012.

Structured Deposit

Premium Deposit (Structured Deposit with FX Option) <Deposit in Japanese Yen> Information

Memorandum and Pre-Contract Document (PDF file 204.70KB) Premium Deposit (Structured Deposit with FX Option) <Deposit in Foreign Currency> Information Memorandum and Pre-Contract Document (PDF file 204.70KB)

Premium Deposit (Structured Deposit with FX Option) <Cross Currency Type> Information Memorandum

and Pre-Contract Document (PDF file 204.70KB) Citibank, N.A. - Strategic SWOT Analysis Review Summary Citibank N.A. (Citibank) is a US-based commercial bank, offering consumer finance, mortgage lending, retail banking products and services, investment banking, commercial banking, cash management, trade finance and e-commerce products and services, and private banking products and services. Citibank is a wholly-owned subsidiary of Citigroup, Inc. It provides deposit accounts, credit cards and loans to consumers and small businesses, and utilizes its parent company's breadth of financial services by also offering insurance and investment products. The bank principally operates in Europe, Americas, Middle East, Asia and Africa including the US, China, Hong Kong, India, Japan, the Philippines and Singapore. Citibank is headquartered in Las Vegas, Nevada, US. Citibank, N.A. Key Recent Developments Jan 10, 2012: IFC Supports Water, Electricity Services For Colombian With $349m Financing Oct 12, 2011: Eldorado Enters Into $280m Credit Facility GlobalDatas Citibank, N.A. - Strategic SWOT Analysis Review provides a comprehensive insight into the companys history, corporate strategy, business structure and operations. The report contains a detailed SWOT analysis, information on the companys key employees, key competitors and major products and services. This up-to-the-minute company report will help you to formulate strategies to drive your business by enabling you to understand your partners, customers and competitors better. Scope

Business description - A detailed description of the companys operations and business divisions. Corporate strategy - GlobalDatas summarization of the companys business strategy. SWOT analysis - A detailed analysis of the companys strengths, weakness, opportuni ties and threats. Company history - Progression of key events associated with the company. Major products and services - A list of major products, services and brands of the company. Key competitors - A list of key competitors to the company. Key employees - A list of the key executives of the company. Executive biographies - A brief summary of the executives employment history. Key operational heads - A list of personnel heading key departments/functions. Important locations and subsidiaries - A list of key locations and subsidiaries of the company, including contact details.

Note: Some sections may be missing if data is unavailable for the company. Reasons to Buy

Gain key insights into the company for academic or business research purposes. Key elements such as SWOT analysis and corporate strategy are incorporated in the profile to assist your academic or business research needs. Identify potential customers and suppliers with this reports analysis of the companys business structure, operations, major products and services and business strategy. Understand and respond to your competitors business structure and strategies with GlobalDatas detailed SWOT analysis. In this, the companys core strengths, weaknesses, opportunities and threats are analyzed, providing you with an up to date objective view of the company.

Examine potential investment and acquisition targets with this reports detailed insight into the companys strategic, business and operational performance.

SWOT analysis is an important tool to know how your company or firm is acting and performing in the market as compared to itself and its competitors. SWOT analysis is a way of looking deep into the history of a company, let say in this Citibank. SWOT analysis makes it possible for you to have a detail insight about its strengths, weaknesses, opportunities and threats.A firm is a small part of an industry and that firm needs to know where it lies and what action it has to take in order to improve or maintain its position. If we look at Citibank, there are several functions and services that it usually offers. It offers lending money for mortgage, consumer finance, auto finance, for managing cash of people. Citibank is a small subsidiary of the Citigroup and it also offers you facilities like: Credit cards, deposit accounts, different loans to various kinds of customers, insurance and investment instruments.

Citibank is a well known bank that operates in China, India, Japan, US, Europe, Middle East and many more. SWOT analysis of Citibank is a necessary tool to know how the bank is performing.

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If we look at SWOT Analysis of Citibank, we would be able to know how the firm should perform in order to maximize the strengths in a way that weaknesses are tackled and working on grabbing opportunities so that threats are minimized. SWOT Analysis of Citibank would first look into the strengths of the Citibank. Working all around the world Citibank has gained a great name and a great reputation amongst people and customers. So this has been like strength for the bank for a long time.

Citibank also has a great financial position and has been able to raise deposits and been able to give away good loans. Another thing that Citibank has as strength is a good portfolio that it has to offer to the customers. Having a great portfolio has lead this bank to offer more services to people so that this bank can maintain and retain its customers in the best possible way. Another way to analyze the bank is by looking at other strengths it has. Citibank has a way of advertising in a big way.

Advertising is what makes your firm more prominent amongst people and customers. It is also a way of attracting more customers to open accounts in the bank. Citibank has an edge over the others due to great visibility of its name amongst people.

Citibank has another strength that it can use to maximize and capitalize on its opportunities. Due to large customer base and due to the fact that it caters to many various customers in different industries, it can lower its risk of bad debts. This is a strength that has lead this bank to get their loans back from people and thus maintain their financial position like they have always been able to do.

Citibank has its real edge in another fact that it operates in more than 100 countries. This is a benefit that has always helped the bank to know how to gain customer attention and how to add more people as their customers. Operating in great number of cities has made this bank have more customer loyalty and have more access to different kinds of customers in different industries.

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This has always been a benefit for Citibank and this has been used to work on weaknesses and tap many opportunities that exist in the market. So, SWOT Analysis of Citibank has always helped the bank to know where to go and what to do.

Now looking at the weakness, Citibank needs to have an idea where it lies in its ladder of success and what weaknesses are there to tackle. The weakness that it has is that weak customer finance has lead this bank to be a little behind other banks in this particular area of interest.

Weak customer finance is something that may lead this bank down the ladder of success and it may also cause many other people to divert away from this bank. Customers need great services and in that case, this bank should work hard and should work its way out of the weak trap in order to serve customers in the best possible way.

This bank has a great dependence over the US market and sometimes has shown low activities and lesser kinds of products and services being offered to the customers in various countries. Since US customers are great in number and it is easy to tap them the dependence has greatly increased. SWOT Analysis of Citibank has made it possible for the bank to see how the company is following its strategic plans and what should employees do in order to fulfill companies plans and policies.

Weakness can be tackled by increasing the efforts in which strengths are maintained and by trying to fade out the weakness, a firm has. This is the only way a firm like Citibank would be able to work on its opportunities that may exist in the market.

The opportunities are the tools that can be used in a way that they soon finish the weakness and become strength of the company. The opportunity is still there for Citibank and that is it can always expand into many other countries to provide them with great services. It can also make its way and make efforts for growth into infrastructure sector.

It can also make efforts to grow customer portfolio so that more and more customers are attracted. Looking at the threats that need to be avoided by the bank is the financial crisis that the firm usually gets into due to economic recessions.

Another threat can be that Citibank needs to look at the facts of operating in a country. US market is the most attractive one for Citibank so it must know that it is the most unstable market and should be tackled accordingly.

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Citibank Online allows you to make payments using your Banking account or Credit cards at your own convenience, 24 hours a day, 7 days a week!

Make payments now to the following service providers:

Newsweek Pakistan Paradise Subscription Fortune Magazine Paradise Subscription - Time

Magazine To get started: 1. 2. 3. Click on 'Transfers and Payments', then click on 'Add a Payee', and select 'Other Service Providers in Pakistan', to view a list of our current service providers* Select your desired service provider from the list displayed, via the Payee Search option Make the desired payment by using your Citibank credit card or bank account

Global Corporate Bank

The Global Corporate Bank (GCB) is a leading provider of value added financial services to top-tier Local, Multinational, Public Sector and Financial Institution clients. Operating in Pakistan since 1960, GCB serves various industries including Aviation, Auto, Commercial & Investment Banks, Chemical & Pharmaceutical, Energy, Fertilizer, Consumer Goods Manufacturers, Leasing, Government & Central Bank, Foreign Embassies, Insurance, Leasing, Pharmaceutical, Textiles, Telecommunication, and Utilities. Our relationship bankers have a comprehensive understanding of our clients wide range of complex financial needs allowing us to effectively deliver innovative solutions to our clients. GCB's relationship bankers partner with product specialists to provide a full array of corporate banking solutions, ranging from cash management, foreign exchange, trade finance, custody, clearing, loans, to capital markets, derivatives and structured products. They also partner with our investment bankers to deliver investment banking capabilities to our relationship clients. Generic services include working capital management, commercial lending, supply chain finance, foreign exchange and currency hedging solutions, as well as market-linked investments. GCB in Pakistan is organized in terms of client segments and coverage is provided geographically each of these segments from our Karachi, Lahore and Islamabad Corporate offices. The GCB organizational model draws upon a deep understanding of industry trends and market knowledge, based on Citis local presence dating back 100 years in over 100 markets. It also enables us to provide a steady stream of innovative cross border and local financial solutions tailored to the specific needs of our clients. Listed below are the innovative and first-time solutions delivered in Pakistan by GCB.

First First First First First First First First First First

Euro-convertible Offering Leveraged Management Buyout Domestic Corporate Bond Off-shore Future Flows Securitization Commercial & ECA backed funding for Microfinance Institution Domestic Foreign Currency Index Loan Oil Hedge in Pakistan Commodity Hedge in Pakistan Coupon Swap in Pakistan Foreign Equity Fund

First First First First First First First First

Government of Pakistan International Sukuk Off-shore Sukuk Offering Domestic Sukuk Offering FCY Advance / Arrear Swap ECA Backed Risk Sharing Facility Lease Rental Securitization Securitization backed by Public Sector Notes Payable Derivative Transaction in Pakistan

Financial Institutions Group


The Financial Institutions Group is the premier corporate coverage organization providing transactional banking, treasury & capital markets, investment banking, derivatives & hedging and MIS solutions to Financial Institution clients. A global team comprised of seasoned FIG bankers provides leadership, together with product partners, for the creation and replication of innovative business, technology and risk management solutions in response to our client or industry need. In Pakistan, our FIG bankers act as the gateway for the latest banking products and services required by our counterparties of whom have a presence in the major international financial hubs themselves. With Citis global foot print, FIG has an unmatched product delivery capability across markets. With our presence dating back 50 years, FIG has the distinction of being the first international banker for most banks and other financial institutions established in Pakistan, supporting their banking needs in over a 100 countries. FIG also serves the financial needs of offshore counterparties dealing in the Pakistani capital and professional markets. Client segments served by FIG in Pakistan include Commercial Banks, Investment Banks, Leasing and Insurance companies, Fund Managers and Brokerage Houses.

Global Investment Banking


Citi is the pre-eminent investment bank in Pakistan; our unparalleled Advisory credentials and leadership position have been built up through consistent performance and delivery over the past decade. Our Investment Banking team provides comprehensive financial advisory and international equity capital raising services to leading corporations (both in the private and public sector), financial institutions and the Government. Clients receive strategic advisory services on a wide range of transactions, which include mergers and acquisitions ("M&A"), financial restructurings, project finance, underwriting and distributing of equity securities in the international markets. Our investment bankers work closely with M&A professionals, industry specialists and product partners across Citis global network, to deliver world-class advisory solutions and seamless execution. Citi is the only international bank that has a dedicated on ground team in Pakistan, with extensive experience in M&A and Capital Market offerings for both international and Pakistani clients.

CitiService

Purpose Citibank is commited to the prosperity & success of your company. We understand that for your company to perform at its best, your bank must support you with the highest level of professionalism, efficiency, technology and service. Which is why we have created CitiService. CitiService is an integrated customer inquiry line for after -sales service dedicated to giving you easy access to accurate answers in the shortest possible time. In today's environment, speed and accuracy are critical - we know you need the right answers, right away. With CitiService, you only need to call one number. One number will put you straight through to a CitiService Officer who will be able to handle all your customer service inquires on-line. If they can't give you an answer immediately, they will be able to tell you exactly when you can expect a response and update you regularly on your inquiry. CitiService has been designed to show our commitment to achieve customer satisfaction. The concepts & principles of CitiService are to provide our corporate clientele one gateway into the bank for Investigations and Information regarding products that Citibank N.A. offers.

Cash Management
Collection Products Disbursrement Products Electronic Banking Products Data Processing

Corporate and financial institutions are constantly faced with practical problems of handling and collecting cash under various diverse regulatory, political and cultural environments. How does a company collect its sale proceeds from remote upcountry regions? Which instruments ensure both quicker receipt of funds and minimize credit risks? How does a company pay its regular suppliers without keeping numerous bank accounts for various locations and then reconcile them periodically in a highly manual / paper-based environment? How does a company ensure direct and instant access to its bank accounts? Citibank has the answer to all these questions! Cash management is a core business for Citibank. Commitment to service quality and an ability to adopt new technologies are the components of Citibank's Cash Management strategy. Our experience in the local Pakistani market along with our ability to provide global solutions enables us to offer a full range of cash management products and solutions. These products are aimed to help maximize resources while providing you with value-added solutions to meet your needs. Citibank Pakistan offers its cash management products and services aimed to improve the cash flow side of the business and operations. Citibank also focuses on delivering time critical information to directly impact the business efficiency. Through its elaborate product offering, Citibank aims to:

Manage the increasing complexity of cross-border and domestic payments Improve cash flow forecasting under a cost control environment Limit the exposure to risk associated with growth Enhance security of the cash flows and reduce the possibilities of fraud Improve overall working capital flows via adding efficiency to the overall operations

PRODUCT RANGE
The ability to customize our product offering to suit the typical needs of our corporate customers, coupled with our totally technology-based solutions gives Citibank a unique edge in the present Pakistani market.

SpeedCollect for Retail

Citi SpeedCollect is Citibank's comprehensive collections solution. Citibank has developed SpeedCollect to help their customers address the traditional impediments associated with the collections process. SpeedCollect offers an efficient means of obtaining timely information and accelerating the collection cycle. SpeedCollect encompasses the entire accounts receivable function, with collections cleared quickly and credited promptly into the customer's account. Through SpeedCollect Citibank offers cash deposit as well as due and post-dated check collection services at over 250 locations all over Pakistan, through special arrangements with our correspondent banks. Regardless of where a payment is made, Citibank has a sophisticated monitoring system in place to track and consolidate the payments. All credits are given in a single concentration account, thereby eliminating the hassle of maintaining and reconciling multiple collection accounts. Customers are insulated from having to deal with individual bank branches, as these details are handled behind the scene by Citibank. Citibank provides SpeedCollect customers with timely and accurate reports which help address reconciliation and internal control requirements and aid in receivable control and management. This information delivery forms an integral part of Citibank's cash management package.

SpeedCollect for Mobile

Citibank has developed this customized bill payment and reconciliation system for cellular phone companies. Mobile phone subscribers enjoy the flexibility of paying their bills through local checks at Citibank branches or designated TCS Express Centers as well as in cash at designated branches of correspondent banks. Regardless of where the payment has been made, we have a sophisticated monitoring system in place to ensure timely consolidation and download of the data to the cellular companies. Citibank is responsible for end-to-end monitoring of the process and all queries are handled by our dedicated customer service unit, insulating the customers from having to deal with any other banks or courier companies. This pioneering initiative is a win-win scenario for the mobile phone companies and their subscribers, in the spirit of innovation and product leadership that has become the hallmark of our cash management product portfolio.

Easy Payment Center

A one-stop bill payment solution Now you can conveniently pay the following bills at these easy to use machines. PTCL* KESC Paktel Instaphone Citibank Credit Cards

Citibank Easy Payments Centre gives you the benefits of : Cash and cheque payment options** Payment facility available 7 days a week till late hours Open to everyone, not just Citibank customers Paktel, Instaphone bill payment absolutely free

Citibank N.A., AWT Plaza, I.I Chundrigar Road Citibank N.A., SLICO, I.I Chundrigar Road Citibank N.A., Park Avenue, Shahrah-e-Faisal Citibank N.A., ATM Center, Clifton

PSO Razi Service Station, Gulshan-e-Iqbal (near Civic Centre) PSO Mumtaz Service Station, Nazimabad (near Sir Syed Girls College) PSO Globe Petrol Service Station, North Nazimabad (adjacent McDonalds) PSO Shaheen Service Station, Shahrah-e-Faisal (near airport) PSO Sadiq Service Station (near Water Pump) PSO Blue Heaven Service Station, North Nazimabad PSO Ovais National Petrol Station, M.A.Jinnah Road (near Numaish Chowrangi) PSO Gasoline Inn Service Station (near Sindh secretariat) PSO Qurban Service Station, Punjab Chowrangi, Clifton PSO Service Station (MG Motors), Clifton (near PSO House) PSO Stadium Service Station, Stadium Road (adjacent Agha Khan University & Hospital) PSO Faridi Service Station (opposite IBA City Campus) PSO Macca Mobile Service Station, M.A. Jinnah Road (near Jail Chowrangi) PSO Noor Service Station, Shahrah-e-Faisal (near Mehdi Towers) PSO Al-Yasin Service Station, Block-4, North Karachi Central

KESC Customer Service Centre, Badar Commercial Area, Phase V Ext. D.H.A. (behind KFC). KESC Customer Service Centre, Off Sunset Boulevard, Phase IV, D.H.A (near Gizri) KESC Customer Service Centre, Phase II Ext. D.H.A . (near Defence Library) KESC Customer Service Centre, Off Korangi Road, Phase I, D.H.A. (behind PIA office)
Citibank EasyPay
Citi EasyPay is an exclusive telephone bills payment service, designed to eliminate customers' phone bill payment problems. PTCL bills are delivered to the customers' offices, at least a week before they are due.

Citibank arranges to have the bills and the payment picked up from the customers. Payment may be made through a local clearing check drawn on any bank branch. Citibank arranges for clearance of the check and onward credit to PTCL. Bills are stamped as 'paid' and are returned to the customer within 2-3 days of payment. EasyPay benefits are available in Karachi, Lahore, Islamabad and Rawalpindi, with a single agreement covering all locations. Payment may be consolidated, or divided according to location. EasyPay facilities are available at a nominal annual subscription.

CitiDirect
CitiDirect is a state-of-the-art internet-based on-line banking solution designed to allow corporate customers to use an ever-extending portfolio of industry-leading transaction banking products and services. CitiDirect is a global platform, part of Citibank's vision of the future of global banking. The present CitiDirect offering in Pakistan includes viewing of accounts maintained with Citibank branches across the globe. Other capabilities are in the pipeline and customers can look forward to viewing incoming collections by end-2000 and initiating payments 2001. For details on Citibank's global product offering through CitiDirect, please visit our website at www.citidirectonline.com

Disbursement Products
Citibank PayLink Citibank SpeedCash CitiDirect

Citibank PayLink
Citi PayLink is a comprehensive, technology-based local currency disbursements solution. The system allows customers to initiate payments in a secure manner using Citibank's proprietary software. Payments can be entered individually into the user-friendly system or they can be imported from an accounts payable system, thereby eliminating duplication of effort and minimizing errors. Transactions are authorized electronically and transmitted to Citibank using a local dial-up connection in a secure environment. Once transactions have been received and authenticated by Citibank, PayLink instruments are printed, signed and dispatched by Citibank. Citi PayLink is designed to provide a one-stop, one-window solution for all local disbursements. Payment locations are not limited to cities where Citibank has branches and countrywide coverage is provided through correspondent banking arrangements. This gives customers the flexibility to issue instruments that clear locally in well over 150 locations throughout the country. Customers are insulated from having to deal with individual banks on whom instruments may be drawn. These details are handled behind-thescenes by Citibank, allowing customers to enjoy the benefits of automation and superior Citibank service for all PayLink transactions. PayLink is being used by customers to streamline a wide array of local currency payments, including vendors and supplier payments, taxes and other government levies and employee salaries to name a few major categories. It is the ideal solution for any company looking to automate and outsource the disbursements function while enjoying the security and superior service that has made PayLink the preferred choice for a large number of multinational and top-tier local corporate customers.

Citibank SpeedCash

Citi SpeedCash is a home remittance product offered in Saudi Arabia through collaboration with Saudi American Bank. The product provides a smooth end-to-end service to customers wanting to remit money to Pakistan. SpeedCash offers delivery capability in over 375 locations countrywide.

Electronic Banking Products


CitiDirect
CitiDirect is a state-of-the-art internet-based on-line banking solution designed to allow corporate customers to use an ever-extending portfolio of industry-leading transaction banking products and services. CitiDirect is a global platform, part of Citibank's vision of the future of global banking. The present CitiDirect offering in Pakistan includes viewing of accounts maintained with Citibank branches across the globe. Other capabilities are in the pipeline and customers can look forward to viewing incoming collections by end-2000 and initiating payments 2001. For details on Citibank's global product offering through CitiDirect, please visit our website at www.citidirectonline.com

itibank Worldwide Securities Services (WWSS)

Citibank Worldwide Securities Services (WWSS) is a unit of Citigroup's of Global Corporate and Investment Bank. WWSS serves global issuers, investors and intermediaries through the industry's largest proprietary network, spanning 51countries. It currently provides securities services to more than 2,500 customers worldwide and has $4 trillion in assets under custody. WWSS is the industry's premier custodian of cross-border assets, top ranked global clearer and recognized leader in depositary receipt services, and agency and trust services. The local presence of WWSS, supported globally by Regional Service Centers, ensures clients of consistent transaction processing worldwide, proprietary control of clearing cycles and reduced risk in all cross-border securities transactions.

With a global leadership position in virtually every market served, Worldwide Securities Services offers corporate and institutional clients the full spectrum of custody, trust and safekeeping services. Citibank is capable of handling end-to-end transactions on a global scale that few financial institutions can match. We have been consistently recognized for our excellent execution, global consistency and local market expertise. Citibank is rated Most Acclaimed Network by the Global Custodian magazine (Industry Benchmark) - with 38 countries Top rated

Citibank's core custody product offers a range of services which include safekeeping, settlement, cash processing, income collection and corporate actions, proxy voting services and market information.

Securities Services in Pakistan

Citibank was the first foreign bank to offer custody services in Pakistan. We offer a full range of services under our core custody product with the capability of offering value-added services such as Escrow and Depository Services. Citibank's execution capabilities cover a broad range of financial instruments, which includes equities, corporate, and government bonds and money market instruments. We have experience of operating in both the physical and scripless environment and have consistently demonstrated our ability to service the client's needs by maintaining high service standards.

We have a highly experienced team of professionals with strong local market expertise and skills who have extensive experience in dealing with local market participants such as brokers, companies, and regulatory bodies such as the stock exchange and the central depository.

Citibank has played a major role towards the development of a condusive framework to facilitate foreign portfolio investment through its close interaction with different regulatory bodies.

The bank was rated as 'Commended' with the highest scores in the Global Custodian Survey (Industry Benchmark) for 1999 for its service excellence.

Strengths

The world's largest credit card issuer Diversified financial products (consumer finance, retail banking products and services, investment banking, commercial banking, asset management, trade finance, ecommerce products and services, private banking)

Global infrastructure

Weaknesses

Exposure to subprime mortgage market Debt obligations related to asset backed securities and subprime market Complicated Financial Products.

Opportunities

Extensive range of services enhances the group's cross-selling opportunities to weather financial market turmoil Online, mobile banking Emerging markets Acquisition/integration of Automated Trading Desk

Threats

World's largest credit card issuer - huge liability Weakening financial markets Consolidation in the banking industry - bigger, larger competitors Weak mortgage market in the US Competition from Moosaco Tiles and Ceramics