PETROSAFE

Petroleum Safety & Environmental Services Co.

‫شركـة الخدمـات البتروليـة للسـلمـة و البيئـه‬
An Egyptian Oil Sector Company

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‫الخطة التدريبية‬ ‫لتدريب 5 1 % من إجمالى العاملين‬ ‫بشركات القطاع العام البترولي على‬ ‫أعمال السلمة والصحة المهنية وحماية‬ ‫البيئة خلل العام المالى 4 00 2 - 5002‬
‫‪PETROSAFE‬‬

‫‪Petroleum Safety & Environmental Services Co‬‬

‫اعـداد شـركة بتروسـيـف‬
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SPOT Auditing

PETROSAFE

Petroleum Safety & Environmental Services Co

Prepared By : Petrosafe

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P E T R O S A F E

Definitions

Auditor: One who hears ( A listener ) Auditing: Testing, verifying, commending and correcting Inspection: Focus on hardware Advanced Safety auditor: One who uses all the senses, but never underestimates the power of listening.

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P E T R O S A F E

The Evolution of Safety
Injuries

Engineering Procedures & Systems People

Time
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P E T R O S A F E

Purposes of Auditing
       

Demonstrate managers commitment to Safety. Sense the safety climate. Encourage safe behavior. Identify & correct unsafe work practices/procedures. Increase safety awareness. Raises work place standards. Monitors the effects of safety awareness. Motivates others.

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P E T R O S A F E

Objectives of ASA

Changing from a culture that:  Condones unsafe practices  Reacts to accidents and concentrates on statistics  Treats safety as an extra, or add on part of the business  Sees safety as “someone else’s” responsibility To culture that:  Observes, identifies and eradicates unsafe acts  Is concerned about people and is proactive in safety.  Integrates safety into the greater business culture.  Accepts that safety is a personal responsibility for everyone within the organization

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P E T R O S A F E

Causes of injuries

99% of all injuries result from Unsafe Acts
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P E T R O S A F E

Principles of ASA
Quality Production

Business Success Safety Employee Relations
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P E T R O S A F E

Principles of ASA
Observe People Working :  

Focus upon actions & behaviors On the job. Prepare an agenda

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P E T R O S A F E

Principles of ASA
Use all senses :-

   

Touch Smell Sight Hearing

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P E T R O S A F E

Principles of ASA
Enter into conversation.

 Open questions.  Unthreatening.  Respectful.

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P E T R O S A F E

Principles of ASA
Make agreements & give Praise  How job will be done in the future  Appropriate Praise

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P E T R O S A F E

ASA is founded upon

Focused Observation.  Open communication.

To Recognize unsafe acts & commit to work safely.

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P E T R O S A F E

Focused safety observation
What is acceptable safety performance ?

Supervisors want to make certain that employees:  Perform individual tasks correctly.  Follow safe procedures consistently.  Exercise good judgment.

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P E T R O S A F E

Focused safety observation
How often employees need to be observed depends upon:

 Experience  Past Performance  Job Characteristics.

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P E T R O S A F E

Focused safety observation
Behavior focused observations should be scheduled to determine :

 How much attention each employee pays to safety during all phases of a task.  How safely each employee performs specific procedures that involve special precautions.  How safely employees work at different times of the day.

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P E T R O S A F E

Focused safety observation
What sources of information other than employees would help identify specific behaviors to watch for?

 JHA’s  SOP’s  Accident/Near Miss investigation reports.  Other supervisors managing similar operations.

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P E T R O S A F E

Focused safety observation
What kind of critical procedures do employees perform?

 Lock out/tag out.  Material handling (lighting, forklift operation).  Confined space entry.  Working at heights (ladders, scaffolds)

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P E T R O S A F E

Effective communication

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P E T R O S A F E

Effective Communication
SPEAKING – Message content  Make certain your message is complete.
 Make certain your message is Accurate.  Consider how much your listeners know

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P E T R O S A F E

Effective Communication

SPEAKING – Message Delivery  Make certain you have the listener's full attention.
 Begin with a summary of what you are going to talk about.  Identify & stress each key point.  Pause occasionally & encourage questions.

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P E T R O S A F E

Effective Communication
SPEAKING – Message Delivery  Pay attention to how you say something.  Decide on the most appropriate time & place .  Present information in a logical order sequence.  Keep the language simple.

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P E T R O S A F E

EFFECTIVE COMMUNICATION

SPEAKING – Ensuring understanding  Have employees paraphrase your message Speaking effectively is not & complete until both yours your listeners agree on the . meaning of the message

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P E T R O S A F E

EFFECTIVE COMMUNICATION
LISTENING
 Give your full attention.  Stop talking.  Avoid interruption if possible.  Let the speaker know you are paying attention.

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P E T R O S A F E

EFFECTIVE COMMUNICATION
LISTENING

Ask for clarification if necessary. Listen “ between the lines” . Successful communication is always your responsibility

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P E T R O S A F E

HANDLING DIFFICULT COMMUNICATIONS
ANGER
 Keep your emotions under control.  Lower your own voice & speak slowly.  Acknowledge the employee's anger.  Try to identify & eliminate the cause of anger.  Observe the employee’s behavior slowly after your discussion.
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P E T R O S A F E

HANDLING DIFFICULT COMMUNICATIONS
INDIFFERENCE:

Determine why the employee is not paying attention.

 Be patient & use silence to your advantage.

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P E T R O S A F E

Audit Process
1. Prepare
 Decide to audit on regular basis.  Make agreement with your second auditor.  Select a suitable area to audit.

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P E T R O S A F E

Audit Process
2. Observe

     

People working A small part of the overall task Use all senses. Look ABBI. Use the checklist. Create the agenda

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P E T R O S A F E

Audit Process

3. Discuss

     

Establish trust (unthreatening, respectful manner). Open questions Encourage to establish preventive measures. Commend good practice if appropriate. Correct unsafe acts immediately. Make solid agreements.

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P E T R O S A F E

Audit Process
4. De-Brief

 Discuss learned lessons.  Actions agreed.  Mutual coaching.  Auditors performance.

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P E T R O S A F E

Audit Process 5. Record  Observed safety deviations.  Time, place, date & activity.  Auditors names only.  Exceptional safety performance.  Follow up actions.
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P E T R O S A F E

Audit Process 6. Follow up  Check on agreements.  Own personal agreements.  Organization improvements programs.

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P E T R O S A F E

Observation Categories 1. REACTIONS OF PEOPLE:
 Adjusting / adding personal protective equipment.  Changing position suddenly.  Rearranging job.  Stopping / leaving job.  Hiding, dodging.  Applying Isolations.  Changing tools.
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P E T R O S A F E

Observation Categories 2. POSITIONS OF PEOPLE (INJURY CAUSES):
 Striking against, being struck by.  Being caught in, or between.  Failing at same height or between different level.

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P E T R O S A F E

 Contacting temperature extremes.  Contacting electrical current.  Inhaling, absorbing through skin, swallowing  harmful material.  Overexerting while lifting, pulling, pushing and reaching.

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P E T R O S A F E

Observation Categories
(QUESTIONING ATTITUDE) • What if the unexpected happens? • What injuries could occur? • How can this job be done more safely?

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P E T R O S A F E

Observation Categories
Open Questions

Can you tell me about your job?  What could go wrong?  How could you got hurt?  What kind of injury  How serious?  How could you prevent it?

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P E T R O S A F E

     

Who else could be affected? What if the unexpected happened? What worried me when I just saw you? What do you think stopped you? How can the job be done more safely? What would you do in an Emergency?

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P E T R O S A F E

Observation Categories
3

. Personal Protective Equipment:
 Provides barrier.  Reflects state of mind.  Match the task/hazards with the protection worn.

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P E T R O S A F E

 Use the head-to-toe check. • Head. • Eyes and face. • Respiratory system. • Hands and arms. • Trunk. • Feet and legs.
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P E T R O S A F E

Observation Categories 4. TOOLS & EQUIPMENT
Observe employees using tools or equipment:
 Right for the job?  Used correctly?  In safe conditions?

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P E T R O S A F E

Observation Categories 5. PROCEDURES (Standards)
Evaluate standard procedures by observation: • • • • • Available? Adequate for the job? Known and understood? Followed? Maintained?

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P E T R O S A F E

Observation Categories 6. ORDERLINESS / TIDINESS
Evaluate orderliness by observation: • Standards established? • Standards understood? • Orderliness maintained?

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P E T R O S A F E

Actions

   

Commend Corrective (immediate). Preventative (longer term). Follow -up.

NB Evolution is the route to long-lasting improvement–not

Revolution.
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P E T R O S A F E

INTERVENTIONS

Have employee explain what risks are involved.

Have employee explain what was gained from the act.
 

unsaf

Ask employee to evaluate the decision to work unsafely. It happened to me before, as I was ..……

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P E T R O S A F E

COACHING
Refers to …. “ A contract “

Formal, documented and very structured discussion
Contract

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P E T R O S A F E

COACHING PROGRESSIVE DISCIPLINE

 Document all disciplinary actions carefully.
 Coaching sessions are intended to develop agreements for  Specific behavior changes.

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P E T R O S A F E

COACHING PREPARE FOR A COACHING SESSIONS

 Locate a private place to hold the session.
 Choose a time for the meeting and inform the
employee.

 Make sure you will not be interrupted.

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P E T R O S A F E

Be able to describe the unsafe behavior. Be ready to explain why unacceptable behavior is unsafe and Acceptable one is safer. Describe what you will accept as a contract.

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P E T R O S A F E

COACHING CONDUCTING A COACHING SESSION

 Acknowledge that he understands rules ,
he was violating .

 Explain why he choose to act unsafely.

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P E T R O S A F E

Explore steps to take to prevent behavior recurrence. Establish a formal contract for improvement. Observe employee after a coaching session.

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P E T R O S A F E

REINFORCING SAFE PERFORMANCE

 Negative reinforcement
“ Eliminate unsafe behavior through negative consequences”

 Positive reinforcement
“ Develop / maintain safe behavior through positive consequences”

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P E T R O S A F E

 Verbal acknowledgement  Public praise  Materials reward  I immediately ,During safety meetings ,Casual, Make suggestions

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P E T R O S A F E

Benefits Of Safety Audits
 Displaying your interest
both in safety and in people

 Promotes interest and involvement
stimulating and requires engagement

 Enhancing employee relations
improving communication & understanding

 Monitoring work practices & standards
finding out what is happening

 Promoting auditing more widely
teaching others about the benefits of audits - leading & coaching
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P E T R O S A F E

Benefits Of Safety Audits…follow
 Clarifying your standards
Re-affirm & re-establish

 Evaluating individuals performance
For safety

 Improving communication routes
Providing a good way to communicate two- way direction (listening!)
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P E T R O S A F E

 Identifying promotion potential Assessing total performance  Providing early-warning information Healthy communication lines  Stimulating others to audit their actions Encouraging self auditing

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P E T R O S A F E

When leadership visit the workplace they see the behaviours of their people, but also see reflected in them their own behaviour….. B Staley

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P E T R O S A F E

Facilities Tools & Equipment

Procedures, Standards & Policy

Training

Communication

LEADERSHIP

Risk Assessment & Information

Motivation Goals & Objectives

Audits

Responsibility & Accountability

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‫معا ً من أجل ترسيخ مبدأ‬ ‫السلمة و‬ ‫الصحة المهنية و حماية البيئية‬ ‫مسؤولية الجميع‬
PETROSAFE

Petroleum Safety & Environmental Services Co

THE END
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