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Q1. What is web ERP? What are its benefits?

List out the different modules under ERP Inventory management. Answer: Web ERP is an absolute web-based ERP system that requires only a web browser and PDF reader. It allows businessmen to update their systems in large organisations without the need of installing updates at any remote locations, almost immediately. It provides real time information about finance, inventory, employee management, etc. Benefits of Web ERP: 1. It processes data on the server side. Therefore, no installation is required on the client machines. 2. It provides Multilanguage support; users can view the interface in their preferred language. 3. It runs on any web server and suitable for both high speed and low speed internet connections. 4. It can be installed on any device that has internet access. Modules of ERP Inventory Management Inventory requisition: It take the inventory constraints from various departments of an organisation. The head of the department fills up the quantity/quality of the inventory required, considering the minimum inventory required, maximum inventory required, and the current inventory available. Inventory order assessment: In this module, inventory wanted by the various departments is compared with the minimum inventory required. Once the comparison is done, the final requirement for various departments is fixed and a list of suppliers for the inventory is then formulated. Inventory placing: Once the supplier is chosen, an order is placed by filling the order form. The order form has the following information: 1. Order date 2. Quality wanted 3. Transportation mode 4. Mode of payment 5. Supplier ID 6. Department ID 7. Price per item Supplier Performa: In this sub module, the supplier provides quotation for further transactions, by filling up the proposal form in which the supplier needs to fill-up the following information such as: 1. Quantity and quality of goods they can provide 2. Time required to supply the order 3. Price they charge for each item 4. Modes of payment.

Q2. Briefly explain the functionalities of CRM sub modules. List out the Answer: benefits of CRM Systems. The functionality of a CRM system can be studied under three sub modules. 1. Marketing module: Marketing module helps in activities like campaign management, lead management, and planning. Marketing module enables your company to run marketing campaigns using different communication channels. This targets potential buyers using a product or a group of products. It generates sales related opportunities which then can be converted into sales.

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key players. The CRM also helps in organising all relevant data received and captured for a deal. This increases your overall efficiency and reduces total cost of sales • Improved profitability by focusing on the most profitable customers and • Dealing with the unprofitable in more cost effective ways Once your business starts to look after its existing customers effectively. Service-Level Agreement Management. ERP systems also maintain policies and 2 . The customer experience is greatly enhanced. Warranty Management. Installed Base (Equipment) Management. Illustrate the role of ERP systems in Human Resources. A CRM system is an enabler for making decisions and follow-up at levels.2. important dates and expected closing dates of a deal. Some of the captured data can include expected budget. Planned Services management. Enterprise Resource Planning (ERP) that maintains a centralised database is a powerful tool that can be deployed to maintain an efficient processing. efforts can be concentrated on finding new customers and expanding your market. promotion details. 2. This module helps in activities such as Service Order Management. Q3. products interested in. List out the benefits of Human Resource management systems. into one place. salary details. Better customer service: All data concerning interactions with customers is centralised. Sales Module: The sales module helps the sales team in processing customer data and following-up it in the future. Service Contract Management. higher customer retention is assured. attendance. Therefore. Answer: Human Resource maintains huge volumes of information of employees and becomes complicated and difficult for management. Benefits of CRM: 1. Resource Planning and Scheduling and Knowledge Management. They start to understand the need for sharing all available data throughout the organisation. ERP system also helps in decision making and controlling reports. 3. Deploying ERP in Human Resources department reduces processing time and cost issues. Business Benefits of CRM: • Increased sales through better timing by anticipating needs based on historic trends • Identifying needs more effectively by understanding specific customer requirements • Cross-selling of other products by highlighting and suggesting alternatives or enhancements • Increased value from your existing customers and reduced costs associated with supporting and servicing them. and performance details of all employees. Shared or distributed data: Customer relationships are happening at many levels. Hence. total spending. 3. Communication within the departments of an organisation is very necessary. it increases customer loyalty. The customer service department can greatly benefit from this because they have all the information they need. Service Module: The service module of CRM focuses on managing planned and unplanned customer service. Customers keep coming back to buy again and again. Better customer retention: If a CRM system can help to fascinate customers. ERP maintains a database which includes employee details such as contact information. prospective customers.

business process and technical details find place in this phase of restructuring. This procedure is expensive but it is inevitable. Gap Analysis: This stage helps the company to find the gaps that has to be bridged. Q4. Allows the user to access computing support for different departments of an organisation 3· Provides security of information as database is made centralised 4· Facilitates users to authorise accommodating processes between various departments of an organisation and external agents 5· Allows instant updates of information in the database 6· Provides access to every employee to browse information such as personnel development. The various advantages that the Human Resources derive from deploying ERP system are listed below: 1. 3. news. business calendar. if it were being done in your company. 2. Project Planning Phase: This stage is meant to define the implementation of ERP in all measures. and personal costs. Implementation team training: This is regarded as a vital step in ERP implementation. Each expert will test if the package is appropriate use of application in their field. Package Evaluation: A team of Experts with specialised knowledge in their respective field perform study on the basis of various parameters. Answer: The different phases of the ERP implementation are given below: 1. The employees in the company are trained to tackle crisis and make minor corrections as well because the company can neither be at liberty nor afford the bounty to avail the services of an ERP vendor at all times. Automates the processes which requires minimum customisation 2. 7. forum and other related features of the organisation. Pre-evaluation Screening: Selecting an ERP package for the company can be compared with the process of "Selecting the right Person for the Right Job". 4. recruitment letters. This step assists the company to decide and conclude the areas where restructuring have to be carried on. so that the company’s practice becomes akin to ERP environment. This process will involve choosing few applications suitable for the company from the many. It will lay down the stipulations and criterion’s to be met. Describe how you would go about the different phases of the ERP implementation lifecycle. A team will take care of this. who will report to the person of the top hierarchy in the organisation. 5. The company will decide to restructure the business or make any other alterations as suggested by gap analysis in order to make ERP user friendly. Re-engineering: Modification in employee rolls. suggestion box. Configuration: This step requires very careful planning and deliberate action. opinion surveys. 6.standards. 3 . Benefits of Human Resources management system.

Going Live: On the technical side. The system must be upgraded as and when new versions or new technologies are introduced. 9. Even though the team for implementation must have been testing it and running it successfully for some time. The system is officially operational. they are divided into groups. the work is almost complete. it is very important that There must be enough employees who are trained to handle the problems that might crop-up. End-User Training: This is the phase where the actual users of the system will be given training on how to use the system. databases are up and running. and the new system is used for doing business. Testing: This stage observes and tests the authenticity of the use. Their current skills are noted and based on the current skill levels. 10. The process of data conversion is done. the vendors and the hired consultants will go. Post-Implementation (Maintenance Mode): Once the implementation is over. The employees who are going to use the new system are identified. Once the system goes 'live'. 11. To reap the full benefits of the ERP system.8. Then each group is given training on the new system. The system is subjected to the extreme tests possible so that it ensures proper usage and justifies the costs incurred. 4 . the old system is removed.

The different product modules available from JD Edwards are: 1. It is one of set of tool for interfacing with an SAP R/3 system. time accounting etc. customization and workflow. BAPI are small powerfull ships that keeps these barges of data moving. Energy and chemical suite: consist of agreement management. Financial suite: consist of general accounting. This helped third party application interact with R/3 directly. 6. BAPI can be called as sets of methods that allow external application to collaborate 5 . capacity planning. enterprises facility planning. Self service Application 2. quality management. Service suite: contract billing. Some of them are given below. cashbasis accounting. modify and maintain PeopleSoft applications as well as to analyse and manipulate data. By emphasizing solutions. Multilayer transaction processing 4. property management etc. 2. Answer: JD Edwards offers customers the means of achieving greater ongoing controls of their business. transport. sales order management. For specific business task such as uploading transactional data. customers.Q5. advance warehousing etc. For the SAP consultant. report writer. SAP’s R/3 system is open by releasing the specification for some 170 business application programming interfaces. PeopleTools includes several tools for reporting. Foundation suit: Consist of back office. Workflow Q6. financial modeling and budgeting. Web Client 3. sales order management. 7. relationship and value. Manufacturing suite: consist of product data management. fixed assets. Online Analytical Processing 5. Logistic/Distribution suite: consist of forecasting. bulk stock management etc. What is BAPI? Why BIAP is considered as commanding tool in the SAP consultant’s toolkit? Answer: BAPI(Business Application Programming Interface) is a set of interfaces to object oriented programming methods that enable a programmer to integrate third party software in to the proprietary R/3 product from SAP. It is enabled by their ability to define and redefine the way they do business as markets. Discuss briefly about JD Edward’s and PeopleSoft’s applications and their various modules. inventory management. 5. giving them more choice and freedom to develop their own innovative business process. 4. accounts payable. shopfloor management etc 8. change. Management: consist of equipment. PeopleSoft’s applications: PeopleTool is an integrated set of client/server business application development and customization tool from PeopleSoft. property management etc. subcontract management. BAPI are implemented and stored in the R/3 system as remote function call(RFC) modules. 1. requirements planning. World vision GUI etc. The priority of BAPI is calling data in and out of SAP. These tools enable customers to implement. advance stock valuation. BAPI is the most dominant tool in the SAP consultants toolkit. PeopleSoft help customers take advantage of new and emerging technologies. JD Edwards maintains its focus on what its truly matters to its customers.

6 . As R/3 data is addressable through callable methods. accounts or employees.with specific R/3 business object such as customers. BAPIs flexibility to third party application vendors to build supporting application for the R/3 system.