Q1. What is web ERP? What are its benefits?

List out the different modules under ERP Inventory management. Answer: Web ERP is an absolute web-based ERP system that requires only a web browser and PDF reader. It allows businessmen to update their systems in large organisations without the need of installing updates at any remote locations, almost immediately. It provides real time information about finance, inventory, employee management, etc. Benefits of Web ERP: 1. It processes data on the server side. Therefore, no installation is required on the client machines. 2. It provides Multilanguage support; users can view the interface in their preferred language. 3. It runs on any web server and suitable for both high speed and low speed internet connections. 4. It can be installed on any device that has internet access. Modules of ERP Inventory Management Inventory requisition: It take the inventory constraints from various departments of an organisation. The head of the department fills up the quantity/quality of the inventory required, considering the minimum inventory required, maximum inventory required, and the current inventory available. Inventory order assessment: In this module, inventory wanted by the various departments is compared with the minimum inventory required. Once the comparison is done, the final requirement for various departments is fixed and a list of suppliers for the inventory is then formulated. Inventory placing: Once the supplier is chosen, an order is placed by filling the order form. The order form has the following information: 1. Order date 2. Quality wanted 3. Transportation mode 4. Mode of payment 5. Supplier ID 6. Department ID 7. Price per item Supplier Performa: In this sub module, the supplier provides quotation for further transactions, by filling up the proposal form in which the supplier needs to fill-up the following information such as: 1. Quantity and quality of goods they can provide 2. Time required to supply the order 3. Price they charge for each item 4. Modes of payment.

Q2. Briefly explain the functionalities of CRM sub modules. List out the Answer: benefits of CRM Systems. The functionality of a CRM system can be studied under three sub modules. 1. Marketing module: Marketing module helps in activities like campaign management, lead management, and planning. Marketing module enables your company to run marketing campaigns using different communication channels. This targets potential buyers using a product or a group of products. It generates sales related opportunities which then can be converted into sales.

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and performance details of all employees. Service-Level Agreement Management. Business Benefits of CRM: • Increased sales through better timing by anticipating needs based on historic trends • Identifying needs more effectively by understanding specific customer requirements • Cross-selling of other products by highlighting and suggesting alternatives or enhancements • Increased value from your existing customers and reduced costs associated with supporting and servicing them. promotion details. Deploying ERP in Human Resources department reduces processing time and cost issues. 3. Service Module: The service module of CRM focuses on managing planned and unplanned customer service. List out the benefits of Human Resource management systems. products interested in. attendance. Answer: Human Resource maintains huge volumes of information of employees and becomes complicated and difficult for management. Benefits of CRM: 1. ERP maintains a database which includes employee details such as contact information. This module helps in activities such as Service Order Management. efforts can be concentrated on finding new customers and expanding your market. Better customer service: All data concerning interactions with customers is centralised. it increases customer loyalty. Communication within the departments of an organisation is very necessary. Service Contract Management. Sales Module: The sales module helps the sales team in processing customer data and following-up it in the future. 2. They start to understand the need for sharing all available data throughout the organisation. 3. Illustrate the role of ERP systems in Human Resources. ERP system also helps in decision making and controlling reports. A CRM system is an enabler for making decisions and follow-up at levels. into one place. Installed Base (Equipment) Management. important dates and expected closing dates of a deal. ERP systems also maintain policies and 2 . Warranty Management. Customers keep coming back to buy again and again. The customer service department can greatly benefit from this because they have all the information they need. prospective customers. Hence. The customer experience is greatly enhanced. Q3. Enterprise Resource Planning (ERP) that maintains a centralised database is a powerful tool that can be deployed to maintain an efficient processing. Some of the captured data can include expected budget.2. Better customer retention: If a CRM system can help to fascinate customers. The CRM also helps in organising all relevant data received and captured for a deal. Therefore. salary details. higher customer retention is assured. Shared or distributed data: Customer relationships are happening at many levels. total spending. Planned Services management. This increases your overall efficiency and reduces total cost of sales • Improved profitability by focusing on the most profitable customers and • Dealing with the unprofitable in more cost effective ways Once your business starts to look after its existing customers effectively. Resource Planning and Scheduling and Knowledge Management. key players.

Implementation team training: This is regarded as a vital step in ERP implementation. This process will involve choosing few applications suitable for the company from the many. Re-engineering: Modification in employee rolls. who will report to the person of the top hierarchy in the organisation. The employees in the company are trained to tackle crisis and make minor corrections as well because the company can neither be at liberty nor afford the bounty to avail the services of an ERP vendor at all times. Benefits of Human Resources management system. This procedure is expensive but it is inevitable. so that the company’s practice becomes akin to ERP environment. 3 . opinion surveys. 4. news. A team will take care of this. Answer: The different phases of the ERP implementation are given below: 1. 5. Each expert will test if the package is appropriate use of application in their field. Package Evaluation: A team of Experts with specialised knowledge in their respective field perform study on the basis of various parameters. Allows the user to access computing support for different departments of an organisation 3· Provides security of information as database is made centralised 4· Facilitates users to authorise accommodating processes between various departments of an organisation and external agents 5· Allows instant updates of information in the database 6· Provides access to every employee to browse information such as personnel development. 3. Describe how you would go about the different phases of the ERP implementation lifecycle. It will lay down the stipulations and criterion’s to be met. forum and other related features of the organisation. Gap Analysis: This stage helps the company to find the gaps that has to be bridged. Automates the processes which requires minimum customisation 2. 2. Project Planning Phase: This stage is meant to define the implementation of ERP in all measures. business process and technical details find place in this phase of restructuring. The company will decide to restructure the business or make any other alterations as suggested by gap analysis in order to make ERP user friendly. suggestion box. Configuration: This step requires very careful planning and deliberate action. 6. if it were being done in your company. Q4. The various advantages that the Human Resources derive from deploying ERP system are listed below: 1.standards. Pre-evaluation Screening: Selecting an ERP package for the company can be compared with the process of "Selecting the right Person for the Right Job". 7. and personal costs. business calendar. This step assists the company to decide and conclude the areas where restructuring have to be carried on. recruitment letters.

it is very important that There must be enough employees who are trained to handle the problems that might crop-up. they are divided into groups. databases are up and running. The system is officially operational. 4 . Testing: This stage observes and tests the authenticity of the use. The system must be upgraded as and when new versions or new technologies are introduced. and the new system is used for doing business. the work is almost complete. End-User Training: This is the phase where the actual users of the system will be given training on how to use the system. Going Live: On the technical side. The employees who are going to use the new system are identified. Post-Implementation (Maintenance Mode): Once the implementation is over. Even though the team for implementation must have been testing it and running it successfully for some time. 9. 11. The process of data conversion is done. the vendors and the hired consultants will go. To reap the full benefits of the ERP system. Their current skills are noted and based on the current skill levels.8. Once the system goes 'live'. the old system is removed. 10. Then each group is given training on the new system. The system is subjected to the extreme tests possible so that it ensures proper usage and justifies the costs incurred.

It is one of set of tool for interfacing with an SAP R/3 system. Manufacturing suite: consist of product data management. inventory management. Financial suite: consist of general accounting. Foundation suit: Consist of back office. BAPI are implemented and stored in the R/3 system as remote function call(RFC) modules. Workflow Q6. report writer. Energy and chemical suite: consist of agreement management. The priority of BAPI is calling data in and out of SAP. giving them more choice and freedom to develop their own innovative business process. Logistic/Distribution suite: consist of forecasting. Discuss briefly about JD Edward’s and PeopleSoft’s applications and their various modules. advance stock valuation. 1. customers. financial modeling and budgeting. sales order management. By emphasizing solutions. subcontract management. Service suite: contract billing. Multilayer transaction processing 4. Self service Application 2. Web Client 3. PeopleSoft help customers take advantage of new and emerging technologies. property management etc. BAPI are small powerfull ships that keeps these barges of data moving. transport. World vision GUI etc. Online Analytical Processing 5. JD Edwards maintains its focus on what its truly matters to its customers. 7. BAPI is the most dominant tool in the SAP consultants toolkit. enterprises facility planning. capacity planning. time accounting etc.Q5. property management etc. advance warehousing etc. It is enabled by their ability to define and redefine the way they do business as markets. requirements planning. PeopleSoft’s applications: PeopleTool is an integrated set of client/server business application development and customization tool from PeopleSoft. relationship and value. The different product modules available from JD Edwards are: 1. Some of them are given below. change. Answer: JD Edwards offers customers the means of achieving greater ongoing controls of their business. What is BAPI? Why BIAP is considered as commanding tool in the SAP consultant’s toolkit? Answer: BAPI(Business Application Programming Interface) is a set of interfaces to object oriented programming methods that enable a programmer to integrate third party software in to the proprietary R/3 product from SAP. shopfloor management etc 8. PeopleTools includes several tools for reporting. For the SAP consultant. modify and maintain PeopleSoft applications as well as to analyse and manipulate data. SAP’s R/3 system is open by releasing the specification for some 170 business application programming interfaces. accounts payable. cashbasis accounting. 4. quality management. 5. 2. Management: consist of equipment. sales order management. BAPI can be called as sets of methods that allow external application to collaborate 5 . fixed assets. This helped third party application interact with R/3 directly. For specific business task such as uploading transactional data. 6. bulk stock management etc. These tools enable customers to implement. customization and workflow.

accounts or employees. BAPIs flexibility to third party application vendors to build supporting application for the R/3 system.with specific R/3 business object such as customers. As R/3 data is addressable through callable methods. 6 .

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