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MarketScope for Business Intelligence and Information Management Services in Western Europe
Published: 16 May 2013 Analyst(s): Neil Chandler, Alex Soejarto

Consulting and system integration companies assist in developing solutions for business intelligence and information managers and buyers of services expect broad support of information analysis strategies. We profile 24 leading companies in Western Europe.

What You Need to Know
This MarketScope research analyzes the market for implementation services related to information management solutions (for example, data management, data quality and data warehousing), as well as business intelligence (BI) solutions (for example, analytics, performance management, reporting and visualization) in Western Europe. Factors driving the market are evident, based on key market trends and the increasing importance of information in decision making. The rating of service providers in this MarketScope is based on seven key evaluation criteria. To enable user adoption and consulting and system integration (C&SI), companies must provide a blend of business, industry, technology and program management skills that are aligned with client objectives, culture and organizational capability. All selection processes are enterprise specific, so your analysis should be specific to your project requirements. C&SI managers should continue investing heavily to meet client needs and establish the next set of solutions. Western Europe remains a fragmented market with a mixture of larger regional and smaller niche providers.

The earlier version of "MarketScope for Business Intelligence and Information Management Services in Western Europe" analyzes the consulting and implementation service market for projects spanning Gartner's perspective on the BI, analytics and information management (IM) markets, which are covered in "Gartner's Business Analytics Framework" and "The Information Capabilities Framework: An Aligned Vision for Information Infrastructure." These frameworks establish the elements necessary to execute a complete BI and IM program, which may include

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strategy, people and processes, performance management (PM), analytics, BI platform and IM infrastructure. During the past 10 years, organizations have established transactional platforms and information silos. Many efforts are now aimed at rationalizing the disparate technology, breaking silos, complementing internal information with external information feeds and adding new technologies to extend capabilities. More recently, the key trends described as the "Nexus of Forces" comprising mobile, social, cloud and information are expanding the use cases, users and information sources used in BI and IM implementations. C&SI managers have invested heavily to supply the skills needed to quantify, design and develop BI and IM solutions. Furthermore, C&SI bridges the gap between commercial off-the-shelf (COTS) software and customized, domain-specific solutions that clients need. Historically, the content for these solutions has come from software vendors, but there is an increasing amount of intellectual property (IP) being created as content and offered direct from providers, as well as in partnership with customers. The demands for greater business value from information assets and the increasing prevalence of more diverse analytic solutions are driving continued significant growth (at a compound annual growth rate of 9%) in BI and IM. BI and IM have been a top CIO priority for years, but there is still much momentum and demand for new solutions and services. Primarily, this is due to the expanded adoption of BI across smaller businesses, new geographic territories and through functional expansion, such as data packaged analytic applications, discovery, predictive analytics, mobile, social, cloud and information (big data). Demand for skills to strategize and implement analytics continues to outstrip supply. Due to an identified shortage in skills to support these kinds of initiatives, there is a need for C&SI services (see "Gartner's Top Predictions for IT Organizations and Users, 2013 and Beyond: Balancing Economics, Risk, Opportunity and Innovation"). Providers of these services meet the demands for increased service delivery in various ways, including targeted acquisitions, new hiring, transferring staff internally, scaling up nearshore and offshore delivery hubs and growth through software sales and training. Clients can benefit from the increased number of service offerings, but must also be vigilant that their chosen provider's growth is sufficiently supported to cope with extra demand. Gartner anticipates continued strong demand for a combination of information analysis, PM and IM services during the next year in Western Europe. This will fuel both organic and inorganic growth strategies, culminating in aggressive recruitment and training strategies and further market acquisitions and consolidation. There are multiple industry offerings, including retail analytics, fraud analytics solutions, churn analytics or spending analytics. Providers also develop business analytics solutions, whereby analytics are integrated into processes in which a more holistic view of the business can be achieved. Management or business consulting capabilities are often required to fully develop and integrate these solutions into organizations. All C&SI services providers are increasing the breadth of their BI and IM practice and are increasingly choosing to lead with analytics (descriptive, diagnostic, predictive and/or prescriptive)

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capabilities. Furthermore, to meet the demand for low-risk quick-win rapid deployments, providers will continue to build out content in the form of quick-starts, templates, accelerators, packaged solutions and managed services. C&SI services providers are preparing for the expected upswing in off-premises delivery by building out offerings in this space or creating a cloud-based platform as an extension of their BI and IM practice responsibility. Further investment among BI service providers is centered on big data, in-memory analytics, unstructured data and social computing. The big data discussion in particular is gaining much marketplace attention and C&SI service providers are developing advisory services and capabilities by training up teams to think about how information is used in domains or in vertical markets. Applying the best available technologies to these different use cases is important to get through the big data hype. The competitive market landscape in Western Europe represents a diverse group of providers that is also reflected in this MarketScope analysis. The demands of clients vary, from providers that can handle a large global project, to providers that will support clients only in their local markets, which means that the market is fragmented and diverse (see Note 2).

Market/Market Segment Description
BI and IM (comprising business analytics, PM, reporting and IM) solution services include professional service offerings to optimize enterprise processes and integrate related technology applications and platforms, which include applications-related work. Solution services are offerings to design, develop, deploy, manage and support specific processes, functions, applications or initiatives in user organizations. These services aim to optimize company processes and integrate related technology applications and platforms. Methods of purchase and service line definitions are available in "Market Definitions and Methodology: IT Services." BI and IM solution services aim to provide effective alignment and integration of BI initiatives based on "Gartner's Business Analytics Framework" and "The Information Capabilities Framework: An Aligned Vision for Information Infrastructure." These services encompass the data and IM infrastructure, BI platforms, analytic applications, PM, organization (people and processes) and strategy. They also include advanced analytics and big data initiatives, utilizing structured and unstructured data. Further, service providers are increasingly offering packaged solutions, packaged IP or managed services through innovative delivery methods.

Inclusion and Exclusion Criteria
The inclusion of providers in this MarketScope resulted from meeting several criteria and does not evaluate the suppliers on their managed services or outsourcing capabilities, but evaluates suppliers only on project-based C&SI. The providers evaluated are chosen based on their current and potential market impact, how often they appear on shortlists, the degree to which they are evaluated by respondents to Gartner's primary research surveys and how often Gartner analysts' interactions with clients result in some type of interest in specific providers.

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Pure play BI service providers and full service BI C&SI providers will be evaluated if they meet the previously mentioned inclusion criteria and the following revenue requirements: ■ ■ ■ ■ ■ ■ ■ ■ ■ Pure play companies for BI professional services are defined as companies that derive more than 90% of revenue exclusively from BI consulting and integration services. as dictated by their own operational models. Norway. Ireland. Inc. Evidence of operations and a direct presence in at least one country in Western Europe (Austria. Greece. Service providers should consistently invest in methodology and internal processes (as well as in resource development) to help clients with information management challenges. For more information on this subject. Denmark. Revenue. India and China [BRIC nations]). Service providers must have a Western European market presence and there must be demonstrated interest by clients for the solutions and products. the Netherlands. but also for delivering and managing BI programs across the business analytics spectrum. A minimum of $25 million in annual revenue is required to be considered for this research. Presence. Germany. business process outsourcing (BPO) services or full applications-related services. There is also a requirement for $40 million in annual BI professional services revenue. related capabilities to effectively execute the delivery model chosen by the C&SI services provider (specifically. Belgium. Spain. | G00231143 . as described in the Information Capabilities Framework (see "The Information Capabilities Framework: An Aligned Vision for Information Infrastructure"). Framework.mukherjee@hcl. Russia. Brazil. Portugal. Service providers must deliver projects that include four of the capabilities from the BI and PM framework domains (either singly or in combination). ■ Page 4 of 31 This research note is restricted to the personal use of aniruddho. Selection criteria are as follows: ■ Geography. Service providers must have the capabilities not just for staffing. Where appropriate." Gartner. see "Gartner's Business Analytics Framework. Italy. Enterprise. Service providers whose consulting and system integration service revenue is primarily derived from customers in Western Europe. as well as $160 million for all professional services in applications-related work (for example. the United Kingdom or the rest of Western Europe). Projects. on-site and off-site global projects) will also be reviewed (specifically. Service providers should have demonstrated their solutions are used and supported across the enterprise and go beyond departmental Companies were selected based on services offered and delivered in Western Europe. Service providers are expected to deliver consulting and integration services for discrete projects (projects include the requirement for deliverable services) and not just staffing services. Finland. Sweden. Switzerland. as determined by Gartner.This research note is restricted to the personal use of aniruddho.mukherjee@hcl. regardless of the location of their global headquarters and location of service delivery. application outsourcing services. Service provider capabilities in Western Europe will be reviewed for this research. France.

application outsourcing services or BPO services. Recruitment and retention of key staff with the right technical and domain-centric skills remains a significant challenge for service providers.mukherjee@hcl. enterprise research planning [ERP] and supply chain management — singly or in combination). | G00231143 This research note is restricted to the personal use of aniruddho. Many of these vendors need to further broaden their profiles with analytics and consulting professionals evolving their organizations to close the talent gap in the CRM.This research note is restricted to the personal use of aniruddho. Inc. lingual. Page 5 of 31 . C&SI vendors are scaling their operations to offer a complete portfolio of services for the increasingly broad and diverse technologies and applications in the market.mukherjee@hcl. annual reports and other publicly available information. Since practices are growing fast. Gartner has also seen an expansion in the variety of pricing and delivery solutions in the past year with both outcome-based projects (rather than traditional time and material and fixed pricing) and cloud-based services and packaged. This is despite the complex market in Western Europe that is complicated by multiple geographic. as well as reference checks. economic and political boundaries. Gartner continuously speaks to providers and their clients throughout the year. Gartner also conducts a client reference survey with vendor-provided customers. domain-specific applications becoming more common (rather than on-premises pure consulting engagements). Rating for Overall Market/Market Segment Overall Market Rating: Positive C&SI vendors in this market and evaluated in this research are investing aggressively to acquire or develop their BI and IM offerings to meet client needs. Gartner. The evaluation process was devised from briefings and data from service providers. ■ Service providers are expected to deliver consulting and integration services for discrete projects (projects include the requirement for deliverable services) and not just staffing services. which also forms our decisions.

complementary and synergistic layouts of resources.mukherjee@hcl. Core goods and services offered by the vendor that compete in/serve the defined market. change direction. customer needs evolve and market dynamics change. skills and so on.mukherjee@hcl. competitors act. expertise or capital for investment. as appropriate for that geography and market. methodology and feature sets as they map to current and future Gartner. feature sets. This can also include ancillary tools. for example. functionality. Direct. availability of user groups and service-level agreements. Ability to Evaluation Criteria Table 1. Vendors that show the highest degree of vision listen and understand buyers' wants and needs and can shape or enhance them with their added vision. show flexibility and achieve competitive success as opportunities develop. This includes current product/service capabilities. skills and offerings to meet the specific needs of geographies outside the "home" or native geography. customer support programs (and the quality thereof). related. products and services/programs that enable clients to be successful with the products evaluated. Relationships.This research note is restricted to the personal use of aniruddho. Specifically. either directly or through partners. as defined in the market definition and detailed in the subcriteria. The vendor's approach to product development and delivery that emphasizes differentiation. defensive or preemptive purposes. consolidation. quality. | G00231143 . Evaluation Criteria Evaluation Criteria Market Understanding Comment Ability of the vendor to understand buyers' wants and needs and to translate them into products and services. The vendor's strategy to direct resources. Weighting Standard Offering (Product) Strategy High Geographic Strategy Standard Product/Service High Customer Experience High Market Responsiveness and Track Record Standard Innovation High Source: Gartner (May 2013) Page 6 of 31 This research note is restricted to the personal use of aniruddho. channels and subsidiaries. whether offered natively or through OEM agreements and partnerships. this includes the ways customers receive technical support or account support. Inc. This criterion also considers the vendor's history of responsiveness.

This research note is restricted to the personal use of aniruddho. Inc. MarketScope for Business Intelligence and Information Management Services in Western Europe RATING Strong Caution Promising Positive Negative Accenture Affectto Atos BearingPoint Business & Decision Capgemini CGI Cognizant CSC Deloitte Detica (BAE Systems) HCL Technologies HP Enterprise Services IBM Global Business Services Infosys Keyrus KPMG MahindraSatyam NTT Data Platon Pw C SDG Group Tata Consultancy Services (TCS) Wipro Technologies As of 16 May 2013 Source: Gartner (May 2013) Strong Positive x x x x x x x x x x x x x x x x x x x x x x x x Gartner.mukherjee@hcl. | G00231143 This research note is restricted to the personal use of Page 7 of 31 Figure 1.

Clients are positive about the company as an analytics thought leader.000 professionals throughout the Americas. Gartner estimates the company had approximately $2 billion in global BI and IM service revenue and approximately 11. with seven located in Western Europe. It offers a full breadth of information analysis and IM solutions. products and resources. financial services. highlight its product technical strength and flexibility in consulting engagements.500 employees located in the region. The company is a good fit for enterprises requiring a balance of business consulting advice with complex technology execution for their BI solution initiatives.7 for Accenture in Western Europe (down slightly from 64. Important criteria in the selection process include market understanding. Accenture Analytics orchestrates the full scope of analytics solutions and services for its clients across consulting. Milan. expertise in information architecture and its influence with senior management. Madrid and Barcelona. health and public service. Athens. thought leadership. Inc. Data strategy and architecture Information integration Big data and content management BI and performance management Advanced analytics technology enablement Visualization Advanced analytics capabilities ■ ■ ■ ■ ■ ■ ■ Accenture has more than 20 global analytics innovation centers. technology and outsourcing. Warsaw. They often select Accenture for its depth of experience in business analytics and in particular. Gartner's reference survey resulted in a reference feedback score (RFS) of 57. | G00231143 .mukherjee@hcl. Page 8 of 31 This research note is restricted to the personal use of Gartner.9 in 2011). We also estimate that Western Europe represents approximately 50% of the BI and IM service business with Vendor Product/Service Analysis Accenture Accenture is a global public company offering a broad set of IT services and solutions. Accenture goes to market with its major industry segments for communications and high technology. Europe and Asia/Pacific in 2012. Dublin.mukherjee@hcl. Sophia Antipolis. more complex organizations undertaking global transformational initiatives. It is well suited to larger.This research note is restricted to the personal use of aniruddho. Accenture has capabilities across the following areas: ■ Automated development tools and reusable architecture components (Accenture Analytics platform).

Microsoft (via Avanade). Creating exclusive software solutions with its own IP for specific industries (such as the insurance industry) in selected Affecto-located Accenture has capabilities for Endeca. Informatica.mukherjee@hcl. Affecto is praised by clients for its technical ability in the products it covers.3 for Affecto in Western Europe (although the references were only from the countries in which Affecto operates). Gartner's reference survey resulted in an RFS of 33. Oracle and Informatica. MicroStrategy. Affecto maintains limited nearshore capabilities based in the Baltics and offers these capabilities to clients in the Nordic region. ■ ■ ■ In addition to the four product areas mentioned earlier. It has alliances with Tableau. SAP. SAP. SAS Institute and Teradata. Business process and specific software solutions. Information and performance management. with all of its revenue stemming from BI services. In particular. compared to the wider EMEA market. Collaborative decision making. increased cautiousness and slower decision making by customers). Clients are positive about the company as a BI and IM solution partner in the region. among others. Microsoft.mukherjee@hcl. IBM. Analytics. BI and enterprise content management (ECM). Gartner. Affecto also offers business advisory consulting and managed services in EIM. Rating: Strong Positive Affecto Affecto is one of the leading Northern European specialist providers. | G00231143 This research note is restricted to the personal use of aniruddho. Sweden and the Baltic countries. Client references received indicate that clients are somewhat satisfied based on strong client relationships with good client retention. Oracle. Norway and Finland is also where Affecto has located the majority of its 450 staff. IBM. BI and PM solutions for customers in all Affecto-located countries. Affecto has based its BI and IM capabilities on four practice areas represented in each geographic location in which it operates. portals and content management solutions for customers in all Affecto-located countries. Enterprise information management (EIM) solutions for customers in all Affecto-located countries. The company has indicated that trading conditions continue to be difficult (for Page 9 of 31 . but received less positive comments related to its change management and overall business consultancy capabilities. Gartner estimates that its 2012 revenue was approximately $165 million. comprising: ■ Information infrastructure. Collaborative BI. Norway and Finland account for approximately 60% of this revenue and the rest is from Denmark. Inc. which culminated in modest year-on-year growth figures. Affecto is a good fit for Northern European clients in terms of technology-centric projects.This research note is restricted to the personal use of aniruddho.

It has a separate BI practice that constitutes just over 10% of full company revenue. Rating: Positive BearingPoint BearingPoint is a partner-owned consulting firm with 3.000 professionals. | G00231143 .000 professionals. Gartner estimates the company's Western European BI practice generated approximately $70 million in revenue during 2012. financial services (especially banking) and the public sector. Gartner's reference survey resulted in an RFS of 44 (down from 51 in 2011) for Atos in Western Europe. healthcare. delivered by 320 professionals spread across the countries they support (with the DACH [including Austria and Switzerland] German-speaking region being its largest territory). Following its acquisition and integration with Siemens IT Solutions and Services (completed in 2011). staffing and account management. Atos has a global competence with dedicated BI and IM resources that focus on innovation. Inc. the public sector. analytics in the cloud and mobile solutions supported by global business analytics practices. The company is a good fit for European organizations that are modernizing their BI and IM infrastructure and requiring best-in-class technology for BI solutions. It offers a full breadth of information analysis and IM solutions. Marokko and India. Cloudera. Atos provides a global solutions portfolio. It has global revenue of approximately €8. the U. Clients were positive about its business understanding. Atos has capabilities for SAP. transport. Oracle. Atos is focused on major industry segments.This research note is restricted to the personal use of aniruddho. Page 10 of 31 This research note is restricted to the personal use of aniruddho. supported by other Atos practice staff when necessary. IBM (Cognos. technical and project management capabilities. SAS. mostly located in Germany. but most of its revenue comes from the service industry. and Ireland. France and Benelux. It also has professionals throughout Western Europe. the company has strengthened its position as a truly global provider. thought leadership and promoting BI adoption. including big data. media.and off-shore centers in Poland. comprising Gartner. Informatica. but raised some issues over project management. energy and utilities and financial services. retail and services (which represents approximately 50% of company revenue). Microsoft. technology. and Datastage). Netezza.K. telco. BearingPoint offers services across a full spectrum of industries. Atos also hosts 16 customer service centers focusing on customer requirements and improvement and innovation and four.mukherjee@hcl. EMC and Esri.mukherjee@hcl. nearshore/offshore centers that concentrate on efficiency and operational Rating: Promising Atos Atos is a full IT services provider with its headquarters in France. with near. Gartner estimates Atos had approximately $240 million in BI and IM services revenue in 2012 (representing a below-market average growth rate of 5% over 2011) and approximately 1.8 billion and more than 76.500 consultants in 14 European countries. QlikTech.

As well as supporting leading vendor products. HyperCube is a predictive analytics and data mining Page 11 of 31 . B&D has a depth of expertise in focused subject areas (such as risk in financial services) or focused vendors (such as discovery tools and mobile BI). life sciences (including pharmaceuticals.0 and a business analytics solution called HyperCube. BearingPoint is a good fit for European organizations that are looking for help with an IM strategy or complex or domain-specific projects requiring business skills in addition to technical skills. Clients were positive about BearingPoint's customer-oriented BearingPoint offers business consulting and strategy work in combination with technical skills within its BI practice.mukherjee@hcl. SAP. shared-service centers in Tunisia. biotech and medical devices). insurance. Inc. B&D has a global competence with dedicated. Oracle and SAS (life sciences).mukherjee@hcl.8 (down from 47 in 2011) for B&D in Western Europe. Gartner's reference survey resulted in an RFS of 50. Microsoft. which it claims is in use by more than 150 organizations. key BI and IM resources that focus on innovation. flexibility and technical skills and capabilities. Informatica. capable of processing large quantities of data to reveal risks and opportunities using complex.This research note is restricted to the personal use of aniruddho. but it does have a delivery partner (TCS) for projects and other strategic partners if required. Oracle Hyperion. (CFO's office and SAP) and risk management (SAS). | G00231143 This research note is restricted to the personal use of aniruddho. Gartner's reference survey resulted in an RFS of 32. HCM (analytics). The company does not offer its own global delivery or offshore capability. Oracle. It has co-created solutions and has joint go-to-market activity with leading vendors such as RoamBI and Financial Communications. Gartner estimates that in 2012. but highlighted concerns about its depth of knowledge relating to domain expertise. Rating: Promising Business & Decision Business & Decision (B&D) is a service firm with headquarters in France and a dedicated BI practice with 1.6 for BearingPoint in Western Europe. B&D had BI and IM revenue of approximately $160 million in Western Europe. B&D goes to market according to its major industry segments of banking (retail and investment banking). SAS and Teradata. but it was also Gartner. but B&D also has local practices established in 12 countries. QlikTech and CRM Analytics. telecommunications and media and consumer industries. Clients praised B&D for its superior approach and technical competence. QlikTech. BearingPoint has its own implementation methodology called Mike 2. Spain and France (as well as Mauritius) and across all major industries. B&D offers both custom consulting and template solutions. project management and inconsistency of resources. non-statistical methods. BearingPoint has capabilities for IBM. The majority of this revenue is generated in France and Benelux. thought leadership and promoting BI adoption. representing more than 60% of its total Western European revenue.600 employees.

Spain. media and entertainment. SAP. France.K. criticized for a lack of business consulting and training resources. Capgemini has added innovation to its BIM practice. Clients praised Capgemini for its superior flexibility. Developing a single view of customers. SAS.400 professionals in 36 countries. Industrializing BI development and support. but it was also criticized for challenges relating to training and technical resources. Gartner estimates that in 2012. Rating: Promising Capgemini Capgemini has its headquarters in France and has a global reach with its business information management (BIM) practice. Finland. Inc. solve business issues and build "intelligent" processes. Finding patterns in data to predict future outcomes. Page 12 of 31 This research note is restricted to the personal use of aniruddho. project management and technical competence. especially in big data. ECM. distribution and transportation. Dealing with unstructured data. leveraging SAP Hana. Gartner estimates that Western Europe represents about $575 million (more than 70%) of Capgemini's global BI and IM services business. Business analytics and big data. B&D is a good fit for clients looking for business and technical consulting across a wide technology portfolio. as well as inconsistent technical skills. Sweden. ■ ■ ■ Capgemini has established a global center of excellence in Mumbai. Oracle. retail. | G00231143 . India where it showcases the Customer BIM Experience (CUBE) to demonstrate its analytics solutions. Capgemini has a full service capability based across industries such as telecom. Capgemini also focusses on the following areas: ■ ■ Information strategy. MicroStrategy. energy. the Netherlands.1 in 2012 (compared to 59 in 2011) for Capgemini in Western Europe. Switzerland and the U.mukherjee@hcl. The company has also invested heavily in creating a thought leadership position and has created multiple channels to present its innovative solutions to the market. Oracle Exalytics and Cloudera. consumer Gartner. Master data management (MDM). Teradata and RoamBI. Portugal. utilities and chemicals. QlikTech. The company has local BIM staff across Europe in Austria. Talend. Poland. The company has go-to-market activities with IBM. Gartner's survey resulted in an RFS of 57. Developing a road map for the effective use of business information. Italy. the company had more than $800 million in global BI service revenue and more than 7. Microsoft. Informatica.This research note is restricted to the personal use of aniruddho.mukherjee@hcl. Denmark. Norway. products and vendors. BI service center. financial services and the public sector.

com Page 13 of 31 . followed by the U. Teradata. and is a wholly owned subsidiary of CGI Group. including CGI's IP services. SAP-Business Objects. IBM (including Cognos and SPSS). CGI/Logica reached approximately $730 million in global BI and IM service revenue with almost 4. CGI/Logica had an RFS of 31.S. Microsoft. supported by a set of services. while project management and technical skills received lower scores. Rating: Positive Gartner. QlikTech.8 in Western Europe in 2012 (down slightly from 36 in 2011). Gartner estimates CGI/Logica's BI and IM revenue in Western Europe was approximately $440 million in 2012 (up from $252 million in 2011).200 dedicated resources in Western Europe. retail and distribution. the Western European region represents slightly more than 60% of global revenue.K. | G00231143 This research note is restricted to the personal use of aniruddho. manufacturing. Rating: Strong Positive CGI CGI/Logica has company headquarters based in the U. BI/analytics integration and information management services. It has a particular focus on financial services. as calculated by the responses in Gartner's survey. Organizations can also benefit from Capgemini IM solutions that increasingly leverage its global delivery center. It now has a BI and IM practice with an estimated 1. CGI/Logica can offer clients a combination of business.K. Informatica. EMC2. Western Europe represented 84% of Logica's revenue in Capgemini is a good fit for clients looking for a broad base of capabilities in applications and technology expertise. telecom and utilities. CGI/Logica is also able to support international clients based in Western Europe in other global locations. as well as strategic services. and Teradata. and this year. SAS.This research note is restricted to the personal use of aniruddho. CGI/Logica offers a blended global delivery model for process improvement. its role as a trusted provider and its business consulting skills. Adobe. functional and technical skills for projects in BI and IM. Talend. but CGI has increased its presence in the U. The company has capabilities for Ab Initio. Informatica.mukherjee@hcl. CGI/Logica is a good fit for clients looking for strong functional capability that it can add to projects. which was approximately three times the size of the previous CGI practice. especially in the industry focus areas. with France accounting for the largest presence (representing more than 35% of 2012 company revenue). SAP.200 professionals (across CGI and Logica).mukherjee@hcl. integration and rebranding process. methodologies and tools. Oracle. Oracle (including Hyperion). It is sited in the majority of Western European countries. CGI/Logica has capabilities for Cloudera. Qlickview and Trillium Software. IBM. SAS Institute. the public sector. healthcare and communications sectors. oil and gas. The company had a much larger presence in the BI and IM space. Inc. and the Netherlands. Microsoft. Gartner estimates that in 2012. CGI/Logica's clients were pleased with the work carried out on their respective projects. The company provides full services in the midst of CGI and Logica's massive communication.

QlikView. Clients expressed concerns over project planning. the company generated approximately $255 million in BI and IM service revenue across Western Europe. Clients praised Cognizant for its commitment to customers. MicroStrategy. with approximately Page 14 of 31 This research note is restricted to the personal use of aniruddho. Amazon Web Services. PM frameworks and metrics and BI on mobile and cloud.S.1 in 2011) for Cognizant in Western Europe. mortgage and finance and commercial analytics).This research note is restricted to the personal use of aniruddho. | G00231143 . (representing more than 50% of its regional revenue). Microsoft. geographic alignment and change management capabilities. thought leadership and domain expertise. Gartner's reference survey resulted in an RFS of 47. Cognizant's global BI and IM capability is particularly focused on healthcare and life sciences (representing more than 40% of its overall BI and IM revenue). Rating: Positive CSC CSC is a company with headquarters located in the U. It is most established in the U. Endeca.K. Switzerland. industry-aligned solutions (across risk and compliance. ondemand labs.. media and entertainment and high technology. and a global reach and breadth of IT services products. IBM. Cognizant is a good fit for clients with large IM or information analysis and PM projects. Oracle. The company grew significant revenue in the region and increased its head count to 430 (a Gartner estimate. up from 275 in 2011). SAP. Western Europe represents a relatively small percentage of Gartner's estimated global $1.400 BI professionals.S. Talend and Teradata. Informatica. retail logistics and consumer goods. Gartner estimates that in 2012. technical breadth.3 billion revenue. which aligns with Gartner's Nexus of Forces research. Western Europe represents approximately $120 million in BI and IM services business revenue (a Gartner estimation).com Cognizant Cognizant is a public company with a global delivery business model with headquarters in the U. manufacturing. communications. Syncsort. information. sales and marketing. The company has renewed and reorganized its BI and IM services into an enterprise intelligence and information services global practice. Its acquisition of six companies of the C1 Group (announced in December 2012) has added company breadth. Gartner estimates that in 2012. SAS Institute. financial services and insurance (representing more than 30% of its overall BI and IM revenue). the company generated approximately $465 million in global BI service revenue and more than 3. Cognizant has invested in strong local management across Europe — the U. Benelux.mukherjee@hcl. followed by Switzerland and the Netherlands (representing almost 30% of its regional revenue). France and the Nordic Gartner. Cognizant has alliances with Actuate.9 (up from 44.K. The majority of its professionals are based in global delivery centers and it has a growing base of local consultants in addition to a global EIM and analytics practice. Inc. particularly in German-speaking countries. whereby a combination of consulting skills is needed with low-cost delivery.mukherjee@hcl. Cognizant has invested in multiple areas for solutions aimed at customer life cycle analytics. Germany.

analytics. business intelligence.K. We estimate that Western Europe represents approximately 15% of Deloitte's BI and IM service business ($250 million in 2012. MDM. tax.300 BI and IM professionals (up from $1. | G00231143 This research note is restricted to the personal use of aniruddho. CSC is a good fit for clients with larger scale projects. SAP NetWeaver Business Warehouse. France. content management. with more than 6. The BI group goes to market as Deloitte Analytics and has major practice areas to cover information analysis. analytics through to information as a service. Germany and the U. Its major strength is in its IM offerings and it is this focus that culminates in a "Promising" rating. industry expertise and technical competence. manufacturing. Microsoft BI. CSC has set a big data strategy in particular to address the increasing scaling needs of its largest clients. CSC has capabilities for SAP BusinessObjects. domain-specific projects and information integration and BI projects. insurance fraud analytics and ClimatEdge in financial services. CSC has evolved horizontal and vertical industry-specific solutions. thought leadership. change management and overall cost. SAS.2 billion and 4.mukherjee@hcl. data warehouse. content management. master data management. Dashboard 360 and aftermarket warranties in manufacturing. Its horizontal enterprise intelligence services address all information domains from the data store. IBM Information Management. It has invested heavily in developing information analysis solutions to complement its strong IM capabilities.7 (up from 14. CSC has a particular focus on Belgium. BI.4 billion in global BI and IM service 1. but it was also criticized for project management. Oracle BI and CPM. up from $200 million in 2011) with 830 professionals (up from 725 in 2011) in the region. information governance. CSC has a diverse and global client base and operates across most diversified industry segments. Teradata and EMC (Documentum and Greenplum). Gartner's reference survey resulted in an RFS of 39. PM and IM needs. CSC's vertical industry-specific services include Careveillance and Payor Optics in healthcare. Gartner. CSC is experienced in handling large.4 in 2011) for CSC in Western Europe. Inc. It has a broad service delivery capability encompassing enterprise performance management (EPM). the company generated approximately $1. Gartner estimates that in 2012. consulting and advisory firm with a broad IT services portfolio.This research note is restricted to the personal use of aniruddho.000 professionals in the region and nine CSC delivery centers.800 in 2011. Clients praised CSC for its people and the relationships they build with the customer. eight service desk locations and 10 data centers. respectively). broad IT services projects and can offer clients a blended delivery model with resources in nearshore and offshore locations. healthcare. business consulting. information governance and data store. and the public sector. Rating: Promising Deloitte Deloitte is a global accounting. including financial services.mukherjee@hcl. MicroStrategy. information Page 15 of 31 . Informatica. data warehouse.

Informatica. Inc. financial transformation. IBM. Detica is focused on delivering advanced BI and IM capabilities. Tableau and QlikTech. The company has a growing portfolio in horizontal and vertical industry-specific solutions such as healthcare analytics. represents almost 100% of Detica's BI and IM revenue and is where most of the company's resources are based. oil and gas BI accelerators. workforce analytics. The U. SAS. MicroStrategy.1 (down from 55 in 2011) for Deloitte in Western Europe in 2012. It has a BI and IM full services practice with approximately 290 professionals (up from 250 in 2011) and with revenue in Western Europe estimated by Gartner at $130 million in 2012 (up from $94 million in 2011). its build out of Deloitte SNET (a firm-wide solutions network where analytics are increasingly included) and Highly Immersive Visual Environment (HIVE) locations to showcase technologies and analytics in U. international financial reporting standards (IFRS). but it was also criticized for its pricing strategy and not keeping the right quality of resources available for some projects. software development and hardware engineering. from strategic advice and analytics to system integration and managed services. managed markets analytics. mobile analytics. media and telecommunications.mukherjee@hcl.K. | G00231143 . governance. locations and via an innovation lab in Amsterdam." despite this lower score. which indicates that the company may be struggling to maintain service levels through a period of rapid expansion. Deloitte continues to invest in information analysis in the region through a series of acquisitions such as Caritat Strategic Analytics Gartner. Page 16 of 31 This research note is restricted to the personal use of aniruddho. as well as its project management skills. Deloitte is a good fit for organizations addressing global transformational projects and complex business issues that can be measured by business outcomes and backed by technology strength to support the execution. mergers and acquisitions. Deloitte is rated as a "Strong Positive. supply chain analytics. The Deloitte Analytics practice has capabilities for Oracle.K. marketing mix modeling. These include technology. consumer business and manufacturing. including BI and IM capabilities requiring a high level of security (such as defense. Numius and I-Care. SAP. for example. counterterrorism and counter fraud). Clients strongly praised Deloitte for its combination of business understanding and technical capabilities. financial services and energy and resources. Deloitte has a specific focus through Deloitte Analytics (including big data).This research note is restricted to the personal use of aniruddho. Rating: Strong Positive Detica (BAE Systems) Detica is an information intelligence service business owned by BAE Systems (a FTSE 30 company with a £19 billion turnover). Detica also provides specialist solutions that cannot typically be met through the mainstream BI and IM COTS market. risk and compliance. insurance analytics accelerator and customer analytics for banking.mukherjee@hcl. Teradata. and sustainability and climate Deloitte has a strong industry focus and goes to market through its target industries of health sciences and government. Most of Deloitte's client are global or have to engage in the global marketplace in some way. Gartner's reference survey resulted in an RFS of 29.

K. Detica packages its services into industry-specific propositions for target sectors. With its headquarters based in India. HCL's clients were satisfied with the resources provided on their projects in 2012 and praised it for Gartner. Gartner estimated HCL's BI revenue at approximately $81 million in 2012 in Western Europe (up significantly from $49 million in 2011). However. Apache Lucene and Teradata. Local consultants are also situated in Germany and the Netherlands and there is a sales presence in multiple Western European countries.100 regional resources. insurance. HCL generated approximately $240 million in BI and IM service revenue and had more than 3. accounting for approximately 87% of its 1. HCL is focused on banking. Rating: Positive HCL Technologies HCL Technologies has information analysis and IM capabilities distributed across its enterprise transformation services and enterprise application services businesses. law enforcement. It also has what it calls vertically-focused "fully loaded" services across banking. Detica is well suited for U. particularly in public services. Gartner estimates that in 2012.-based clients.6 in 2011) in the 2012 Gartner client reference survey.This research note is restricted to the personal use of aniruddho.mukherjee@hcl. SAS. financial services. looking for a strong technology provider.K. predictive analytics. defense. Inc. civil government. the tenure of consultants. the company was criticized for its management of multiple interdependent projects. Talend.300 BI professionals. data governance and information assurance. functional skills and understanding client needs. QlikTech. pharmaceuticals.6 in 2012 (up from a negative 31 in 2011) for HCL in Western Europe — representing a significant upward shift compared to the RFS in 2011. data warehouse implementation. big data and fast data solution frameworks to accelerate client Page 17 of 31 . IBM (info sphere streams and Netezza). energy and utilities and transport. Most of HCL's local presence is concentrated in the U. Gartner's reference survey resulted in an RFS of 43. telecom and financial services. big data. healthcare and manufacturing and a horizontal focus in mobile BI. Clients praised Detica for its flexibility and adaptation to changing requirements.4 (up from 43. Hadoop. It is also a good fit for region-wide clients looking for specialist security or defense capabilities. including national security. Detica achieved an RFS score of 59. | G00231143 This research note is restricted to the personal use of aniruddho. geographic fit and change management skills. Ab Initio. 10gen/Mongo. consumer services and manufacturing. using its global delivery model for application development and technology services. regulatory compliance. The company has established an advanced analytics lab and has begun offering analytics as a service to clients.mukherjee@hcl. the company utilizes its global delivery model for clients in Western Europe. fraud and risk analytics. The company also provides a range of technical competencies like operational intelligence. Detica has resources for Oracle. which represents 34% (up from 32% in 2011) of the company's global revenue.

mukherjee@hcl. Informatica. The company is a good fit for clients expanding their enterprise application platform capabilities for BI reporting and for broadening their IM requirements. Rating: Promising Page 18 of 31 This research note is restricted to the personal use of aniruddho. supply chain and operations and customer management solutions). information strategies and information delivery. Gartner estimates that Western Europe represents around 40% of HP's BI and IM services business. The company has SAP BI capability (including BusinessObjects). Oracle BI and PM.S. SAS.This research note is restricted to the personal use of aniruddho. Balanced Insight.S. Teradata. Vertica and SAP Hana) and core services (big data. clients raised concerns over breadth of capability. business consulting and pricing capabilities. retail and consumer packaged goods (R/CPG). Composite. QlikTech and Teradata. | G00231143 . Rating: Promising HP Enterprise Services HP is a global technology and outsourcing company with headquarters in the U. Inc. Analytix. the U. HCL is an option for large enterprises looking for a service partner in IM with an emphasis on managing data quality and management of a BI solution. MicroStrategy. enterprise application services (autonomy. declaring cloud. Microsoft.mukherjee@hcl. IBM Infosphere. with 5. The global practice is known for its expertise in data management. but appreciated the company's vision and delivery capability. OpenText. data discovery and cloud). R/CPG.. as well as its global delivery locations. The company is increasingly focused on end-to-end solutions aimed at big data issues.K. HP offers information management and analytics services. geographic and cultural fit and overall cost. HP achieved a high score for technical capabilities and project management. HP has made information management and analytics (IM&A) a strategic priority. media and entertainment (CME). communications. Gartner's reference survey resulted in an RFS of 62. SAS. Microsoft BI. Informatica. consultant knowledge and applications expertise. SAP. HLS. Cloudera). data warehousing. Gartner. Beyond its own growing solutions portfolio. HP's primary industry segments are financial services.8 in 2012 (up from 44 in 2011) for HP in Western Europe. risk and compliance. Germany and Japan. However.000 professionals throughout its core markets of the U. HCL was criticized for its project its agility and responsiveness. business domains (BPO social analytics). security.. especially in complex data warehousing-centric deployments. mobility and information optimization as three of its four strategic growth areas. travel and tourism transportation (T&T) and healthcare and life sciences (HLS). T&T. MicroStrategy. Hadoop. HP's IM&A services is expanding capability from tighter alignment with HP Labs roll out of "social intelligence" solutions with a key focus on industry and business domain solutions (CME. HP has capabilities for Ab Initio. Gartner estimates that the company generated approximately $500 million in global BI services revenue in 2012. Clients found the company lacking flexibility at times. Endeca. Less positively. Tibco and open source providers (Talend. As part of its Enterprise Services division.

Inc. thought leadership. IBM has developed more than 40 industry business use cases and a Smarter Analytics Signature Solutions portfolio.mukherjee@hcl. which combine IBM services.This research note is restricted to the personal use of aniruddho. Cognos. Gartner's reference survey resulted in an RFS of 60. IBM Research is also working more closely with IBM GBS to bring more "scientific methods" to its consulting products and BAO solutions. change management and overall cost. IBM has stated that it has three execution priorities for its BAO practice: ■ ■ ■ Client excellence Talent development Industry solutions and business use cases To meet these priorities. IBM also has several thousand analytics experts in enterprise applications and outsourcing practices. IBM GBS can handle complex initiatives requiring business and technology skills by industry through its BAO solutions. IBM is a good fit for clients looking for BI and predictive analytics. accelerated recruitment and retention programs) and inorganic (acquisitions and partnering with 200 academic organizations) programs in place. To meet the demand for talent. Clients praised IBM for its geographic coverage. Hadoop and Teradata. as well as the implementation of PM applications. CFO performance insight and customer next best action. information analysis and big data solutions. | G00231143 This research note is restricted to the personal use of IBM Global Business Services IBM is a global technology. antifraud. We estimate that Western Europe represents around 35% of BI and IM services business. SAP. IBM Global Business Services (GBS) is the consulting group under which the business analytics and optimization (BAO) practice sits. IBM has a broad base of alliances and competencies across products in the BI marketplace. IBM has both organic (through boot camps. as well as an increasing portfolio of its own technology. BAO industry use cases package IBM's IP (for example. domain and technical expertise and the relationships it builds with customers. research and products to address business issues such as predictive asset monitoring and optimization. It has established nine analytics solution centers to showcase front office solutions and bring together the IBM Software Group with IBM GBS.6 billion in global BI and IM services revenue and has more than 9. level of attention to customer needs. domain expertise and content with IBM software/hardware). but scored lower on project management. business services and outsourcing company. waste and abuse. Rating: Strong Positive Gartner. such as Netezza. including Oracle. IBM Page 19 of 31 . SPSS and InfoSphere.mukherjee@hcl. Gartner estimates that the company generated approximately $2.000 professionals in its global BAO services line in 2012.9 in 2012 (up from 50 in 2011) for IBM GBS in Western Europe.

IBM (Cognos. supported by 1. Rating: Promising Keyrus Keyrus is a boutique BI service provider with its headquarters in France. Spain and Switzerland. SAP Hana. Gartner. The majority of this revenue originates from the strong base Keyrus has in its home market of France and Belgium. financial services and insurance.1 (up from 24. such as integrated business planning analytics. but clients also raised concerns over cultural fit. It has a proprietary transformation framework (IMPAC) that provides a comprehensive structure for BI PM programs. Aster. communications. Gartner's reference survey in 2012 resulted in an RFS of 32. retail analytics to minimize depleted stock levels. such as effective communication and consultant turnover. Infosys has a BI and IM practice that it is currently centralizing into one global information transformation practice. Hyperion. machine and device data analytics.200 regional professionals. Infosys markets its products in banking. Ab Initio. Gartner estimates that Western Europe 2012 revenue represented around $150 million (22%) of BI and IM services business. Business Warehouse. big data for oil and gas. Infosys Infosys is an IT services providers based in India across a broad mix of industries. domain understanding (in contradiction of other clients who praised this element) and change management skills. Informatica. manufacturing. Exadata/Big Data). social analytics. where the majority of its Western European revenue originates.mukherjee@hcl. Infosys helps clients to expand business application initiatives with BI capabilities to leverage offshore implementation and analytics services and outsourced BI programs. The company is categorized by Gartner as one of the larger southern European local providers. | G00231143 . Netezza and Big Insight). The balance is divided between Luxembourg. Clients still express a few common challenges with offshore execution. logistics and life sciences. SAS and a range of big data vendors such as Cloudera. Infosys clients are impressed with the domain knowledge and skill of consultants. Business Object Documents [BODS] and Hana). Gartner estimates that in 2012. Infosys has also created industry-specific accelerators and packaged offerings. utilities. retail marketing insight. Oracle (BI. patient data analytics. Infosys gets rated well for its project management and product knowledge. QlikTech.4 in 2011) in Western Europe for Infosys. Gartner estimates that the BI revenue of Keyrus was approximately $108 million in 2012 (up from $92 million in 2011) in Western Europe. Splunk.mukherjee@hcl. services and retail. Microsoft (BI and Parallel Data Warehouse [PDW]).000 professionals. MicroStrategy. CPG. as well as advance visualization and data virtualization. Infosys has capabilities for SAP products (BO. and geospatial data management and visualization. global BI and IM revenue was approximately $700 million (24% year over year growth) supported by 8. Inc. Tibco Spotfire. Teradata. Page 20 of 31 This research note is restricted to the personal use of aniruddho.This research note is restricted to the personal use of aniruddho. It has four centers of excellence showcasing information solutions for big data. energy. Karmasphere and DataMeer. Tableau.

050 are specifically focused on BI services. the public sector. The KPMG BI practice has aligned its capabilities to management advisory and consulting services related to BI and analytics. Keyrus has limited offshore and nearshore capabilities and mainly uses less expensive locations in France and Belgium as well as in Spain. EMC Greenplum and Hadoop+. Canada and China. financial services.. Gartner. but has added big data.This research note is restricted to the personal use of aniruddho. In the past year.mukherjee@hcl. located mostly in Western Europe. Rating: Promising KPMG KPMG is a global network of professional firms providing audit. especially big data. IBM. risk analysis and forensics analytics. performance and risk and information management. of which 1. EPM sandbox environments. audit and risk. | G00231143 This research note is restricted to the personal use of aniruddho. MicroStrategy.500 professionals. Roambi.S. utilities. Keyrus also has offices outside of Western Europe in 12 countries. the company generated approximately $700 million in global BI and IM service revenue and has around 2. which unifies a complete set of The company employs approximately 1. The company offers solutions for financial management. Its 2011 acquisition of Vision BI (adding 50 professionals based in Israel and North America) has expanded geographic coverage and depth of expertise in BI. industrial services. KPMG offers its BI and IM services and solutions focused on decision support. QlikTech. intelligent enterprise/EIM. Tagetik. Informatica. including the U. so an RFS cannot be assigned. methods and tools. SAS. communications and consumer markets. Tunisia and Mauritius. Gartner estimates that Western Europe represents approximately 50% of the company's BI and IM services business. Microsoft. KPMG is promoting new business models (such as managed services. such as supply chain and marketing analytics. Oracle. KPMG has made multiple acquisitions to increase its scale including Wise Window (MOBI.650 global professionals. Gartner estimates that in 2012. The most important vertical sectors are manufacturing.mukherjee@hcl. There is also a value delivery framework providing an holistic approach to transforming clients' businesses. telecom and the public sector. advisory and tax services. IT advisory and tax and transactional services. Keyrus clients are generally satisfied with its services and client feedback is usually more positive for technical skills above all else. No client references were available for the 2012 Gartner reference survey. Inc. analytics. this practice has shown major added value. including more than 100 toolkits to aid professionals in product delivery to their Page 21 of 31 . Tableau. The Keyrus business consulting arm makes up approximately 5% of the company's revenue. especially for larger accounts. Keyrus has capabilities for a wide range of solutions including SAP. packaged IP and value-based deals) to exploit information as examples of its visionary approach. Talend. mass opinion BI and Web analytics) and Secor (business consulting in Canada). business effectiveness. KPMG focuses across all industries with a good balance of information analysis and IM. Keyrus is a good fit for local clients looking for both strategic and technical skills within IM and PM. Brazil.

Rating: Caution Page 22 of 31 This research note is restricted to the personal use of aniruddho. Mahindra Satyam is still at a relatively early stage in its rebuilding of a global BI and IM practice to address the information analysis. Ab Initio. We cannot provide an accurate rating based on KPMG's reference survey response. Clients should exercise caution and perform the appropriate due diligence to evaluate and ensure a good fit when working with Mahindra Satyam in its BI program. Progress so far has seen the company establish Web-based BI. A recent strategic partnership will help make major inroads into the Benelux market to add to those made in In certain cases. IT services and utilities.).This research note is restricted to the personal use of aniruddho. Mahindra Satyam also covers healthcare. but it is also pursuing a presence in other areas of Europe. has core strengths in financial services. as well as extended sister companies Tech Mahindra and Bristlecone.mukherjee@hcl. product knowledge and business alignment. although the information received indicates high scores for its methodologies. Clients praise the flexibility of teams. Solix. Mahindra Satyam has also created packaged offerings for social media analytics. Rating: Positive Mahindra Satyam Mahindra Satyam is an offshore service provider based in India. | G00231143 . Gartner estimates that Western Europe represents about 30% of its BI and IM services business. including Mahindra Satyam. Gartner estimates this group generated approximately $140 million in global BI services revenue and employs around 3. Gartner's reference survey resulted in an RFS of 35. SAS and MicroStrategy. customer value management and fraud detection and prevention. IM and PM demands in the Western European market (currently with most impact in the U.400 professionals. as well as its consultant business knowledge. manufacturing and telecom. it has faltered in keeping up with the speed of change in Gartner. risk and supply chain domains and it was one of the first service providers to bring these types of solutions to clients. KPMG claims broad coverage — from business consulting through to implementation — and is gaining share in the implementation of PM applications. IBM. The group. It offers an extensive set of IM solutions through its core BI practice. Splunk. France and Sweden last year. but clients still rate KPMG's project management skills highly. Informatica. Analytics solutions (although a small part of its portfolio) are built for customer. However. mobile and big data centers of excellence and an expansion of its iDecisions industry and business-process-focused "Best Practices" toolkit. QlikTech. but express concerns over offshore execution and business consulting capabilities. partnership and commitment capabilities. Oracle. analytics and PM areas. Inc. Microsoft.9 for Mahindra Satyam in Western Europe in 2012.mukherjee@hcl. Teradata. MahindraSatyam has product capabilities for Actuate.K. KPMG subcontracts implementations with IBM or Tata Consultancy Services (TCS). The BI practice is in growth mode and this may lead to several project challenges. Tech Mahindra is focused on the telecom market and Bristlecone has a focus on the supply chain. SAP. marketing. machine data analytics. EMC Greenplum. Cloudera.

Informatica. Informatica. Inc. QlikTech. However. Page 23 of 31 . Hadoop) and Pentaho.K.000 professionals operating in 36 countries. The company has its main strengths in data management and complex technology projects.4 for Platon in Western Europe in 2012. IBM (Cognos. Platon is a good fit for Nordic organizations looking for a service partner for their IM projects. | G00231143 This research note is restricted to the personal use of aniruddho. Denmark and Netherlands. it targets large organizations in the Nordic region. NTT Data goes to market via its major industry segments of manufacturing. NTT has expanded through organic growth and inorganic acquisitions (such as Value Team. recently focusing on its new BICLAVIS analytics methodology/framework solution. as well as the public NTT Data NTT Data is the IT solution arm of the NTT Group with a global IT services unit generating $15 billion in annual revenue and with 58. Iceland and Sweden. instead. mobile BI and industry-specific product solutions for manufacturing. Oracle and big data providers (such as Cloudera. insurance and healthcare. although the information received indicates high scores for its methodologies. We cannot provide a rating based on NTT Data's reference survey responses. Netezza).mukherjee@hcl. Clients praise the company's technical skills and project commitment and business specialist knowledge.mukherjee@hcl. healthcare and government. Gartner estimates Western Europe represented around 35% of this revenue in 2012. Platon does not go to market by industry. Rating: Promising Platon Platon is a specialized BI service provider with its headquarters in Denmark. BOBJ. with around 250 dedicated resources. NTT Data focuses on core BI and PM capabilities. which can lead to numerous project challenges.This research note is restricted to the personal use of aniruddho. The company has a global BI practice that Gartner estimates at approximately $150 million in annual BI revenue serviced by more than 1. the U.600 global BI and IM resources. and Switzerland. professionalism and technical expertise. telecom. including in-memory and near-real-time analytics. Intelligroup and the recent acquisition of Keane). Core competencies include SAP BW. such as mobile BI. Platon has product capabilities for Microsoft. long-range planning and controlling and in-memory BI reporting. Gartner estimates Platon's revenue was approximately $45 million in Western Europe in 2012. There are approximately 300 resources across Western Europe. insurance. Oracle Business Intelligence Enterprise Edition (OBIEE). with a specific focus on Germany. Platon has a Nordic market strategy with approximately 57% of its revenue in Denmark. as well as resources and revenue in Norway. Microsoft. Gartner. Italy. its BI and IM practice is in growth mode. HP. Cirquent. Finland. Gartner's reference survey resulted in an RFS of 53. MicroStrategy. SAP. Oracle. There are also smaller operations across Austria. Targit and QlikTech and has resources for IBM and SAS Institute.

information architecture. as well as a portfolio of IT services. Its acquisitions include BearingPoint diamond management and technology consultants (in multiple countries. The company offers a full range of information analysis. retail and consumers. and Japan). Oracle..500 professionals. Page 24 of 31 This research note is restricted to the personal use of aniruddho. | G00231143 . PwC has established an information management group to centralize its solutions in areas such as applied analytics. Clients are advocates of PwC and compliment the firm for its partnership with client goals and leadership in project successes and project management. Rating: Promising PwC PwC is a global network of member firms offering accountancy and advisory services. SAS. Gartner's reference survey resulted in an RFS of 56. Hyperion. Informatica. big data management. PwC is also hiring in India and China to deepen its global delivery capabilities. risk and compliance. diamond management and technology consultants Paragon (the U. Its BI and IM solutions complement clients' enterprise application platforms. Microsoft. PwC has a strong practice in companion areas.mukherjee@hcl. statistics.S. PM and IM solutions for selected target sectors including banking and capital markets. pharmaceuticals and technology and utilities. healthcare and biotechnology. Clients praise PwC for its collaborative approach. PwC's IM practice goes to market with its industry sectors.K.4 (up from 53 in 2011) for PwC in 2012 in Western Europe. such as governance. In particular. as well as pricing and overall communication. entertainment and media. advanced business intelligence. Inc. customer information strategy and enterprise content management. advanced simulation and business intelligence. Clients often select the consulting group because of an existing relationship. business domain and technical expertise. PRTM and Ant's Eye View. Tableau. industry expertise and project management methodology. HP and but express concerns over its business understanding and business logic. which complement its BI and PM solutions. insurance. Gartner estimates the company generated approximately $550 million in global BI and IM service revenue in 2012 and has around 2. Turkey and the Middle East). These all contribute to PwC's BI and IM service offerings in digital transformation. most notably the U. Karabus (Canada). Important criteria in the selection process include thought leadership. PwC has invested significantly through a combination of organic and inorganic strategies. as well as consultants' understanding of technology. vertical expertise and service offerings. We also estimate that Western Europe represents about 40% of its BI and IM services business with an estimated 700 regional professionals. Proxyon and True Economy (the Netherlands).com Gartner. communication and inability to provide global services.This research note is restricted to the personal use of aniruddho. mobile. but raised concerns about its ability to align resources for clients where multiple projects are occurring simultaneously. cloud.mukherjee@hcl. PwC has alliances with major BI vendors including SAP.

with a total of 240 resources (up from 225 in 2011).com Page 25 of 31 . social intelligence and financial planning. It is a global business consulting firm. Board and Teradata. with special leadership qualities in business process re-engineering. MicroStrategy. It has also been increasingly active in the Middle East. Gartner estimates that Western Europe represents approximately 30% of the company's BI services business. SDG's clients praised its ability to understand business requirements. SDG is a good fit for clients requiring business consulting expertise. Oracle.1 billion in global BI and IM services revenue and employs around 15. financial services. TCS has a presence in multiple Western European countries. Rating: Positive SDG Group SDG Group is a specialist provider of BI services with headquarters in Italy and Spain. Gartner estimates that company revenue was $28 million in 2012 (up from $25 million in 2011).This research note is restricted to the personal use of aniruddho. project management skills. SAS. The company has developed solutions for consumer packaged goods. SDG achieved an RFS of 46 in 2012 in Western Europe (down from 51 in 2011). flexibility and strong technical competences. SAS.mukherjee@hcl. The main proportion of its resources is allocated to SAP. Gartner estimates more than 60% of this revenue is generated in the U. with supporting offices in 12 global locations.. healthcare and life sciences.K.000 professionals.K. but most revenue (84% combined) is in Italy and Spain. such as India. with the remaining 30% servicing clients from an onshore location. France and Portugal. Oracle. Gartner estimates the company generated approximately $1. consumer products. fashion and retail. as calculated by the responses in Gartner's reference survey.. SDG has capabilities for Microsoft. with Holland and Switzerland representing 15% and the rest in other regional countries. which means that close to 70% of its staff are based in offshore locations.mukherjee@hcl. government and education. The company operates in a selection of countries in Western PwC is a good fit for large multinationals looking for global transformation projects and for clients assessing the impact of information strategies on their business processes. TCS has an emphasis on global delivery. QlikTech and Board International. manufacturing and logistics and utilities and resources. | G00231143 This research note is restricted to the personal use of aniruddho. such as Germany. the U. Rating: Promising Tata Consultancy Services (TCS) TCS is part of the Tata Group — one of India's largest conglomerates. QlikTech. corporate performance management and collaborative BI. SAP. particularly in corporate performance management projects. SDG provides services to sectors such as communications and media. Gartner. IBM (Cognos/Netezza). but also raised concerns over change management and change of resources and in one case. Inc. IBM. TCS has a broad set of IT services and a BI and PM practice that leads its global BI solutions. TCS goes to market by aggregating clients into industry segments of financial services.This research note is restricted to the personal use of aniruddho. energy and utilities. manufacturing process analytics. Wipro is adding to its analytic capabilities and has invested to gain expertise in use cases for adopting disruptive technologies such as big data. including cross-industry solutions (B2B MDM. including IBM. Wipro has local BI resources in multiple local countries. followed by approximately 9% generated in Switzerland. MicroStrategy. retail. multistructured information and governance in particular. retail and distribution. It has invested in offering a broader set of predictive analytics across industries. telecom. customer life cycle management. which represents approximately 28% of Wipro's global BI practice. | G00231143 . manufacturing. with a portfolio of industryspecific process assets such as retail (merchandizing and pricing).450 professionals. mobile BI and advanced Page 26 of 31 This research note is restricted to the personal use of aniruddho. banking (risk and compliance). TCS works with multiple partners. but desire greater innovation and client-centric advice. SAS Institute. financial process transformation. healthcare and high-tech and telecom. Gartner finds that TCS clients are generally satisfied with its services. media and entertainment and travel and hospitality. It offers a full breadth of information analysis and IM solutions and implementation of PM applications. Inc. Gartner. and smart meter-driven analytics. SAP Hana.. Teradata. for projects in which information integration is of key importance and for engagements in which formulating an enterprise information strategy is necessary. BI and IM. cloud. In addition. TCS is partnering with many providers to provide implementation services. encompassing the initiatives on products. in-memory.mukherjee@hcl. Wipro uses a global delivery model effectively and a majority of its consultants are based in an offshore location. Informatica. The company has an analytics and information management practice covering services for the BI market. mobility. such as India. Wipro operates a mixed portfolio to meet its clients' BI and IM requirements. QlikTech and Tibco. social. No client references were available for the Gartner reference survey and an RFS cannot be assigned to TCS for its BI and PM practice. although the majority of its revenue (approximately 75%) is generated in the U. Gartner estimates that in 2012. risk and compliance and supply chain). the company services clients mainly from its offshore delivery locations and an advanced analytics lab in Kolkata housing more than 300 statisticians and domain consultants. Wipro has clients across multiple Western European countries. Gartner estimates that BI practice revenue in 2012 was approximately $244 million in Western Europe. the company generated approximately $870 million in global BI and IM services revenue and employs around 9. SAP. manufacturing. life sciences and healthcare. TCS is revamping its multiyear service strategy around business analytics.K. TCS is suited to technology-centric projects.mukherjee@hcl. CPG trade promotion. although with its global delivery model. Wipro's primary industries include financial services. Rating: Promising Wipro Technologies Wipro is an IT services and outsourcing provider based in India. Microsoft.

further expanding its capabilities in trade promotion planning. A negative NPS considers a reference a detractor of an organization. bottom ratings. Our RFS similarly reflects this range of client enthusiasm for the quality. based on the top vs. MicroStrategy and emerging vendors like QlikView. Trillium. Rating: Positive Recommended Reading Some documents may not be available as part of your current Gartner subscription. Gartner's reference survey resulted in an RFS of 53 for Wipro in 2012 in Western Europe. relationship and opinion that references have on service providers. Additionally. strong technical skills and its ability to work closely with the business to understand and deliver their requirements.mukherjee@hcl. Hortonworks and Splunk. Tableau. SAP. Clients praised Wipro for adaptability. as well as focused vendors like Teradata. SAS. management and optimization solutions space. Microsoft.This research note is restricted to the personal use of aniruddho. Tibco Software. Mobile. Wipro is a good match when scale on an engagement is important in meeting IM needs. We scored individual reference responses across 28 questions on a scale of negative 100 to positive 100. Generally. an NPS of greater than 50 considers a reference a promoter of an organization. Wipro can handle large-scale IM projects and also provides large-scale outsourcing services. The company continues to expand through organic and inorganic initiatives such as its recent Promax Applications Group acquisition. Cloud and Information" "Gartner's Business Analytics Framework" "The Information Capabilities Framework: An Aligned Vision for Information Infrastructure" Note 1 Definition of Gartner Survey RFS Scores Gartner has used a reference feedback score (RFS) to help rate customer experience criterion. visualization. Inc. Gartner. | G00231143 This research note is restricted to the personal use of aniruddho. Wipro has primary partnerships with global vendors like IBM. The RFS follows the Net Promoter Score (NPS) methodology. "Magic Quadrants and MarketScopes: How Gartner Evaluates Vendors Within a Market" "The Nexus of Forces: Social. RoamBI.mukherjee@hcl. Cloudera. Revionics. Page 27 of 31 . BI competency centers and work and information analysis are also key strengths. IM. Oracle. HP and Cisco. one of seven criteria used in this research. However clients want stronger project management and business consultancy capabilities and continuity of staff. EMC.

such as India. As a result of these adjustments. Consulting-led providers focus on creating a strategy for business analytics solutions that are sometimes complemented by implementation capability. Consulting-led providers. Note 2 Services Market Diversity in Western Europe The market landscape can be divided into the following global providers: ■ ■ ■ ■ Western European providers. changed evaluation criteria. therefore. capability. Regional providers fill an important gap by offering localized business analytics services and these providers regularly offer niche services in support of emerging trends. incompatible work style or outright mismatch related to what the vendor delivered to what the client expected. Offshore-centric providers. Offshore-centric providers deliver the main part of services from low-cost locations. knowledge. the mix of vendors in any Magic Quadrant or MarketScope may change over time. a service provider was able to convert a positive reference experience into one of advocacy for the vendor. Global providers can handle large-scale projects across multiple countries and continents. price. while Western European providers are more centered on the Western European market. Page 28 of 31 This research note is restricted to the personal use of aniruddho. We review and adjust our inclusion criteria for Magic Quadrants and MarketScopes as markets change. but are excluded from this MarketScope.mukherjee@hcl. Local providers. Vendors Added or Dropped Vendors Added or Dropped. or a change of focus by a vendor. | G00231143 . but some of them can follow and support Western European clients into other countries. BI software vendors can have a consulting or service arm to assist their clients with some product-focused C&SI-related work. multiple issues could result in a poor reference experience specific to individuals on an engagement. For a positive RFS.mukherjee@hcl. RFS is indicative of the experience a client received from a service provider. Inc. For a negative RFS. the service provider managed expectations effectively and clients received the service experience expected — a combination of value. This may be a reflection of a change in the market Gartner. A vendor appearing in a Magic Quadrant or MarketScope one year and not the next does not necessarily indicate that we have changed our opinion of that vendor.This research note is restricted to the personal use of aniruddho. execution and vision. Regional providers can focus purely on the BI and IM space or on specific vertical markets or geographic In our assessment. For an RFS of greater than 50.

mukherjee@hcl.This research note is restricted to the personal use of Page 29 of 31 .mukherjee@hcl. but execution in one or more areas may still be developing or inconsistent with other areas of performance: ■ ■ Customers: Continue planned investments. The Gartner MarketScope evaluation is based on a weighted evaluation of a vendor's products in comparison with the evaluation criteria. Inc. Potential customers: Consider this vendor a viable choice for strategic or tactical Gartner MarketScope Defined Gartner's MarketScope provides specific guidance for users who are deploying. while planning for known limitations. ■ Caution Faces challenges in one or more areas. Promising Shows potential in specific areas. Contact Gartner to discuss how this evaluation may affect your specific needs. few or none of the evaluation criteria. and develop contingency plans based on risk tolerance and possible business impact. execution is inconsistent: ■ Customers: Consider the short. Consider Gartner's criteria as they apply to your specific requirements. however. | G00231143 This research note is restricted to the personal use of aniruddho.and long-term impact of possible changes in status. products or services. Potential customers: Plan for and be aware of issues and opportunities related to the evolution and maturity of this vendor. ■ Customers: Understand challenges in relevant areas. or have deployed. A Gartner MarketScope rating does not imply that the vendor meets all. Positive Demonstrates strength in specific areas. services or solutions: ■ ■ Customers: Continue with planned investments. Gartner. Potential customers: Consider this vendor a strong choice for strategic investments. MarketScope Rating Framework Strong Positive Is viewed as a provider of strategic products. Gartner. rapid payback. Inc. Potential customers: Consider this vendor only for tactical investment with shortterm. Page 30 of 31 This research note is restricted to the personal use of aniruddho. ■ ■ Customers: Execute risk mitigation plans and contingency ■ Potential customers: Account for the vendor's challenges as part of due diligence. Strong Negative Has difficulty responding to problems in multiple areas. | G00231143 .mukherjee@hcl.This research note is restricted to the personal use of aniruddho.

If you are authorized to access this publication. Gartner’s Board of Directors may include senior managers of these firms or funds.gartner. Gartner research is produced independently by its research organization without input or influence from these firms.mukherjee@hcl. and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. or its affiliates. Inc. Gartner disclaims all warranties as to the Gartner is a public company. omissions or inadequacies in such information. Although Gartner research may include a discussion of related legal issues. This publication consists of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner does not provide legal advice or services and its research should not be construed or used as such. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission.” Gartner. see “Guiding Principles on Independence and Objectivity. funds or their managers.This research note is restricted to the personal use of aniruddho. The information contained in this publication has been obtained from sources believed to be reliable. CT 06902-7700 USA +1 203 964 0096 Regional Headquarters AUSTRALIA BRAZIL JAPAN UNITED KINGDOM For a complete list of worldwide locations.jsp © 2013 Gartner.mukherjee@hcl. completeness or adequacy of such information and shall have no liability for and/or its affiliates. The opinions expressed herein are subject to change without notice. GARTNER HEADQUARTERS Corporate Headquarters 56 Top Gallant Road Page 31 of 31 . | G00231143 This research note is restricted to the personal use of aniruddho. For further information on the independence and integrity of Gartner research. All rights reserved. Inc. your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner. Gartner is a registered trademark of Gartner. visit http://www.