Version 7 section

• brief discussion

Lesson Learned on the Public Financial Management Front Lines
Confederation of Asian and Pacific Accountants May 24, 2013

Version 7 section Agenda
• • • • • Story behind “FreeBalance” • brief discussion Lessons in: ICT-enabled good governance Lessons in: PFM reform sequencing Lessons in: FMIS delivery and sustainability Conclusion

Version 7 section FreeBalance solutions
• brief discussion

for public financial management support reform and modernization to improve governance, transparency and accountability.

1984

Version 7 section “free balance”
• brief discussion
+ = Budget Commitments Obligations Actuals Free Balance

1984+

Version 7 section
• brief discussion

Ottawa: Parliament Hill

1994+

Version 7 section
 Budget Controls  Appropriations  Budget Books

• brief discussion
Budget Law
Planning

 Expenditures  Procurement  Receipts

 Forecasting
Policy Analysis

 Civil Service  Payroll
 Treasury  Materials  Social Programs

Government Resource Planning (GRP)

1994+

Budget Centric

Version 7 section
Commitment Accounting

• brief discussion
Modernization & Reform

Complex Performance

Not ERP

How is GRP Unique?

1994+

Version 7 section
COMMITMENT CYCLE
budget appropriations transfers commitments obligations receiving expenditures

MULTIPLE CONTROLS

• brief discussion
aggregate

segregation of duties & workflow

different organizational configurations

MULTIPLE CONTROL LEVELS
detailed monthly

configured
CONTROLS
flexible strict
TOLERANCE LEVELS

yearly PERIOD

Financial Controls

1998

Version 7 section
• brief discussion

Nunavut

1999

Version 7 section
• brief discussion

Kosovo

2000+

Version 7 section
quickest implementation 26 days

• brief discussion

average first phase 8 months

Rapid Implementation

2006

FreeBalance Public Financial Management Component Map
Comprehensive and Extensible Product Suite for Government

Version 7 section

• brief discussion

FreeBalance Public Financial Management Component Map

today

Version 7 section
Countries Penetrated • brief discussion Time Zones World wide Software Installations Users Civil Servants Handling annual budgets of 21 15 Over 200 Over 60,000 Almost 1.5 Million > $¼ Trillion

Global Impact

today

Version 7 section
Developed Countries Developing Countries Uganda, Guyana, Antigua, Suriname, Lao PDR Panama, Jamaica, Pakistan Post Conflict

• brief discussion
National

Departmental

Canada • 28 Financials • 42 Budget USA • 10 Financials • 1 Budget Nunavut

Afghanistan, TimorKosovo, Mongolia, Leste, Iraq Sierra Leone, Kyrgyzstan Liberia, South Sudan

Sub-National Project

Namibia

Palestine

Global Impact

FreeBalance Offices and Regional Support Centres

today

Version 7 section

• brief discussion
Ottawa Pristina Washington Lisbon Kabul

Ulaanbaatar
Bishkek

Ramallah Guatemala City St. Johns Monrovia
Freetown Paramaribo Kampala Kolkata Bangalore Vientiane

Dili

• • • •

services & support sales, business development & marketing product management & development corporate services

today

Company Summary
High Success Rate

Canadian Version 7 section Company

• brief discussion
Global PFM Provider

GRP Leader

Modern Web Technology

100% Government Focus

Covers Budget Cycle

ISO9001/2008

Version 7 section Agenda
• • • • • Story behind “FreeBalance” • brief discussion Lessons in: ICT-enabled good governance Lessons in: PFM reform sequencing Lessons in: FMIS delivery and sustainability Conclusion

Version 7 section Good Governance Version 7 section
• • • • • Multiple Definitions • brief discussion Tinged with Ideology Multi-variant and Complex Measurement Difficulties Yet Governance Measures Critical

Version 7 section Version 7 section
• brief discussion

19

Version 7 section About $37B of foreign aid • brief discussion annually is phantom aid

Version 7 section Tax evasion through untaxed shadow economy • brief discussion = 17% of world economy, well over $2.5T

Version 7 section
• brief discussion

Foreign Direct Investment to Developing Countries at $684B

Version 7 section
• brief discussion

Total worldwide remittances to developing countries exceed $534B

Version 7 section Tax Revenue
• brief discussion

ranges from 1.4% of GDP in UAE to almost half in Belgium, Sweden and Denmark

What Works in Technology-Enabled Public Financial Management?
An On-Going Debate
Use PFM Best Practices
applied technology

Version 7 section

Use Country Context
applied practice
Technical Reforms Ineffective

• brief discussionGood
Technical Reforms Effective

Practices

It’s all about technology

Technical Reforms Difficult

Technical Reforms Easy

It’s not about technology

Version 7 section Good Governance Mind Map v.1.0
• brief discussion

Version 7 section Governance Linkages
6. shown to improve country outcomes
5. measured 4. and can be seen

• brief discussion

3. whose effectiveness in improving governance is determined by institutional maturity 2. a set of Governance tools

1. back office GRP software provides

Version 7 section Consider a Scenario
• brief discussion

Version 7 section
• brief discussion

Total Annual Government Procurement is estimated at $9.5T

Version 7 section Developing Countries lose an estimated $20B to • brief discussion $40B annually because of corruption

Version 7 section Automating the Procurement Cycle
• brief discussion
ICT Platform •1. Secure Infrastructure •2.User Group Controls Government Performance •3. Budget Preparation Core Public Financials •4. Commitment Accounting Public Expenditure Management •5. Procurement •6. EProcurement •7. Payment Management Government Performance •8. Audit

Version 7 section Controls
Standards
Front-Office

IPSAS, GFS CoST, OpenC • brief discussion
financial statements e-procure

Core Public Financials

Expenditure Management

Receipts Management

Treasury Management

Civil Service Management

Performance Management

EITI
revenue

IATI
aid, debt & PPP e- recruit & disclosure

GFS
gov results

budget transparency

Decision-Making Other Controls
Commitment Process Controls IT Controls

forecasts – programs –– reporting & analytics – dashboards – alerts - output/outcomes – KPIs economics – historical data - benchmarks – policy – planning – scenarios – programs assets
accruals

secure payment & secure transactions
TSA budget – commitment – cash - payment chart of accounts – workflow & procedures – approval cycle - reconciliations data integrity – data encryption – IT security - integration accruals

audit

Version 7 section
Chart of Accounts

• brief discussion
Segregation of Duties
ICT Platform •1. Secure Infrastructure •2.User Group Controls •Data integrity •Encryption •IT security •User management Government Performance •3. Budget Preparation Core Public Financials •4. Commitment Accounting

Dashboards

Public Expenditure Management •5. Procurement •6. EProcurement •7. Payment Management •E-Procurement front office •Secure payments

Government Performance •8. Audit

•Planning •Historical data

•Budget & Commitment Controls

•Audit trail

Integration

Alerts

Procedure Workflow

Version 7 section IT Controls
ICT Vulnerability

• briefTechnique discussion
DB Abstraction Sniffing Integration Transaction Audits Security Policy
Security Audit Data Integrity Obfuscation Encryption Biometrics

Database
Network

Audit Trail

User Identify
Interfaces

VPN

Reports Intrusion

External Transparency Intrusion Detection

FreeBalance Public Financial Management Component Map
Comprehensive and Extensible Product Suite for Government

Version 7 section

• brief discussion

Version 7 section
GPM BCM PFM GTM GRM PEM CSM

Chart of Accounts
Budgets & Commitments

• brief discussion

Segregation of duties
Secure Payment Integration Reconciliation Workflow & Procedures

Approvals
Accrual

Asset Management

Version 7 section
Governance Enablers Matrix
Decentralization Risk Management Compliance Standards

Characteristics
Capacity

Independence

Transparency

Participation

Political Will

Informal Mechanisms

Access to Information

Accounting Procedures

Legitimacy

Efficiency

Outreach

Institutions
Executive

Legislature Judiciary

• brief discussion

Internal & External Audit

Enforcement
Other Gov’t Oversight Public Service Civil Society & Citizens

Businesses
Election Commission Political Parties

Donors

Version 7 section
Chart of Accounts Capacity Political Will

• brief discussion
Segregation of Duties
ICT Platform •1. Secure Infrastructure •2.User Group Controls •Data integrity •Encryption •IT security •User management Government Performance •3. Budget Preparation Core Public Financials •4. Commitment Accounting

Dashboards

Public Expenditure Management •5. Procurement •6. EProcurement •7. Payment Management •E-Procurement front office •Secure payments

Government Performance •8. Audit

•Planning •Historical data

•Budget & Commitment Controls Accounting Procedures

•Audit trail

Transparency Civil Society

Integration

Alerts

Internal Audit External Audit Independence Enforcement

Standards

Compliance

Procedure Workflow

Version 7 section Map PEFA to PFM Component
Core Public Financials & Budget Controls Expenditure Management Receipts Management Revenue Forecasting Treasury Management Cash and Liquidity Forecasting Civil Service Management Wage Bill Forecasting Performance Management Budget Planning Processes

A. PFM-OUT-TURNS: Credibility of the budget B. KEY CROSSCUTTING ISSUES: Comprehensiveness and Transparency C(i) Policy-Based Budgeting

Budget Controls

Expenditure Controls & Forecasting

• brief discussion
Budget Transparency E-Procurement

Budget Classifications Revenue Transparency E-Recruitment, Wage & Expense Disclosure Results Portal Budget Planning Processes & Performance Management Audit trails & Computer Aided Audit Tools

Talent Management
Expenditure Controls & Forecasting, Procurement Value for Money

C(ii) Predictability and Control in Budget Execution C(iii) Accounting, Recording and Reporting C(iv) External Scrutiny and Audit

Non-Salary Controls

Taxpayer Obligations & Tax Collection

Cash and Bank Controls

Payroll Controls

Timeliness and Completeness of Statements and Reports, Support for International Public Sector Standards

Quality of Reports Audit trails & Computer Aided Audit Tools

Version 7 section enables
Impact of Public Financial Management Improvements on • brief discussion International Governance Ratings Gov
Openness, Effectiveness, Service Delivery, Growth, Anti-Corruption

improves

PFM

Transparency

Effective

results

Governance Rating

perception

behaviour

GRP Anti-Corruption Hospital Procurement Scenario
Government Resource Planning Software

Version 7 section
Governance Toolset Governance Enablers Governance Signs
Data Integrity Encryption IT Security

Governance Indicators

Governance Outcomes

chart of accounts | segregation of duties |integration | workflow & procedures | alerts & dashboards

1. Secure Infrastructure ICT Platform
2.User Group Controls

Improved Health Outcomes Child Health
CIESIN/YCELP

• brief discussion
User management
Planning Government Performance Mgmt 3. Budget Planning Historical data PEFA C3: Accounting, Recording, Reporting Accounting Procedures PEFA C2: Predictability & Control in Budget Execution PEFA B: Transparency TI Corruption Perception

Reduce Child Mortality MDG
Immunization Rates WHO/UNICEF Reduce Maternal Mortality MDG Universal Access to Reproductive Health
MDG

Core Public Financials

4.Commitment Accounting
5. Procurement

Budget & Commitment Controls

Transparency Public Expenditure Mgmt 6. E-Procurement

E-Procurement front office
Civil Society

World Bank Doing Business Index

7. Payment

Secure payments Internal & External Audit

Procurement Graft incidents

WGI Control of Corruption Increase in Foreign Direct Investment

Government Performance Mgmt

8. Audit

Audit trail

Independence

PEFA C4: External Scrutiny & Audit

Enforcement
standards | capacity | political will | compliance

Version 7 section Version 7 section
+ Public Finances • brief discussion - Transparency - Accountability = Corruption

Version 7 section Lessons Learned Version 7 section
• GRP Technology improves governance • brief discussion • Hard to see success with good PFM processes without a GRP • Significant improvements in governance requires institutional changes

Version 7 section Agenda
• • • • • Story behind “FreeBalance” • brief discussion Lessons in: ICT-enabled good governance Lessons in: PFM reform sequencing Lessons in: FMIS delivery and sustainability Conclusion

What Works in Technology-Enabled Public Financial Management?
An On-Going Debate
Use PFM Best Practices
applied technology

Version 7 section

Use Country Context
applied practice
Technical Reforms Ineffective

• brief discussionGood
Technical Reforms Effective

Practices

It’s all about technology

Technical Reforms Difficult

Technical Reforms Easy

It’s not about technology

Version 7 section Governance Formula?
• brief discussion

Version 7 section Not “prescriptive”
• brief discussion

Evaluation Method

Evaluation Methods Version 7 section
Scope Back-Office Technology

Front-Office Technology

Public Expenditure and Financial Accountability (PEFA)
Commonwealth Public Financial Management Self-Assessment Toolkit (CPFM-SAT) The Chartered Institute of Public Finance & Accountancy (CIPFA) Whole Systems Approach

Comprehensive PFM assessment
Comprehensive PFM assessment Comprehensive PFM assessment Extractive Industries transparency Aid effectiveness Budget preparation and reporting transparency Open government E-Democracy

Revenue Watch Institute Index

• brief discussion

No technology guidance although PEFA assessments attribute some achievements to the use of technology A3: Use of IFMIS B2: Use of Debt Management software No technology guidance for publishing O7: Financial management information information systems

Paris Declaration and Accra Agenda for Action International Budget Partnership Open Budget Index (OBI) Gartner Group Open Government Maturity Model Institute for Electronic Government eDemocracy Model

Use of country systems for PFM and procurement does not specify use of technology Internet publishing of budget documents gains higher rating for many categories Provides open government technology insight Use of e-mail systems

Andersen & Henriksen E-Government Maturity
Layne and Lee Framework of E-Government

E-Government
E-Government Horizontal and vertical integration within government

Use of web technology

World Bank World Governance Indicators
Global Integrity Report

Meta collection of 3rd party indicators Governance and anticorruption

No technology guidance

Version 7 section What’s changed?
• brief discussion

101011001110010101001010101

Version 7 section Country PFM Context
• brief discussion

Version 7 section PFM Domain
Government Performance Management

• brief discussion Expenditures

Data from Government Operations Revenue Budget formulation

Budget execution
Treasury

Human Resources

Data from Government Operations Government Performance Management

Version FreeBalance i +7 qMsection Methodology
3

Aligning Customer Needs with Product, Service and Sustainability Offering
Government Research & Engagement

• brief discussion
Product Development Steering Committees SWAT Teams

Country Research

Governance Valuation

Customer Sustainability Project Governance Solution Blueprint

Implementation

Version 7 section Calculates?
• brief discussion
Country Conditions PFM Priorities Technology Priorities

Version 7 section Anchor
• brief discussion Country
Conditions PFM Priorities Technology Priorities

Benchmark

Priority Gaps

Sequencing

Version 7 section Sequenced

Country briefConditions discussion PFM Priorities Technology Priorities

Benchmark

Priority Gaps

Sequencing

capacity

Version 7 section Lessons Learned Version 7 section
• PFM reform sequencing as much a science as an art• brief discussion • Holistic approaches that consider technology, capacity, lessons in peer countries and methodology increases success

Version 7 section Agenda
• • • • • Story behind “FreeBalance” • brief discussion Lessons in: ICT-enabled good governance Lessons in: PFM reform sequencing Lessons in: FMIS delivery and sustainability Conclusion

Version 7 section
Risk of Project Failure Higher in Government
ICT Projects
Many ICT projects fail to deliver on expectations

Enterprise Resource Planning

Government Resource Planning
Includes ICT Project Risks + most ERP risks Complex legal reform Need for continuous reform

Includes all ICT Project Risks • brief discussion High customization required to achieve benefits Often requires business process re-engineering Highly complex project covers multiple organizational silos Projects often delivered late

High maintenance costs to keep “lights on” Complex ICT projects have higher failure rates than modest projects

Covers more “lines of business” than private sector enterprises Need to rationalize needs of politicians, public servants and civil society

Move to Cloud computing a reaction by customers against high ICT costs

High maintenance costs, especially upgrades leads to high Total Cost of Ownership (TCO)

58

Version 7 section COTS dilemma
• brief discussion
NEEDS

governance

costs

customization
APPLICATION CONFIGURATION REUSABLE CODE

proprietary

‘enterprise’

DEVELOPMENT ENVIRONMENT

MIDDLEWARE

Reported Enterprise Resource Planning Success Rates
Multiple Studies, Multiple Methods, All Industries
100%

Version 7 section
90% 80% 70%

Calculated Average ERP Success, Unsuccessful but not Failure and Failure

• brief discussion
24% 42% 60% 50% 40%

Low, Average and High ratings from ERP studies indicating Failure, unsuccessful (including Failure) and Success

30% 34% 20%
Successful Unsuccessful but not failure Failure 10% 0%

Failure

Unsuccessful

Success

Government Resource Planning Success in Developing Countries
National Government Level Implementations
16

Version 7 section
2
2

14
12

• brief discussion
4 7

0 1

10

8 11
7 0 6 6 4 2 0

Failure
Problems

Successful

3
1

FreeBalance

Tier1 ERP Oracle

Tier1 SAP ERP

Tier2 ERP Epicor

Failure = Abandoned or > 10 Years to Implement Problems = Reported issues, incomplete implementations, late Success = No exceptionally reported problems

Version 7 section
ERP 5 Year TCO compared to FreeBalance
500.00% 450.00%

Government Quotations from 2006-2012

400.00% 350.00%
300.00% 250.00% 200.00%

• brief discussion
ERP Price FreeBalance

150.00%
100.00% 50.00% 0.00%

Enterprise Software Barriers to Success & Time Consuming Tasks
Information Week 2012 Enterprise Applications Survey
1. Upgrade & Optimize 60%

Version 7 section
50% 40% 2. Adapt Processes

• brief discussion
7. Other

Barriers to Success Time Consuming

30%
20% 10% 0% 6. Decisions in Apps 3. New Apps

1. Changing, upgrading or optimizing existing applications 2. Changing or adapting processes as business requirements change 3. Implementing new applications 4. Automating or integrating business processes 5. Developing or improving decision-support capabilities for processes 6. Developing or improving decision-support capabilities within apps

5. Process Decisions

4. Process Automate

7. Other

Version 7 section ‘featuritis’
• brief discussion

64

• Conflict between customized vs. generic solutions • brief discussion • More vertical capabilities creates larger footprint • Government focus reduces:
– Customization – Technical footprint – Time to implementation

Version 7 section Product Version Design and Sustainability 7 section

Version 7 section Human Capacity Version 7 section
• • • • • Adaptable help • brief discussion Single file translation Methodology CIPFA partnerships Evans partnership

Version 7 section FreeBalance Model Version 7 section Configuration options
– Parameters • brief discussion – Business Rules – Workflow

• Progressive Activation • New “Custom Domain” capabilities

Version 7 section FreeBalance
Accountability Suite
Configuration and Metadata Management

• brief discussion

FreeBalance Accountability Suite
Country Specific Functionality (CFG) Configuration (CFCB) Chart of Accounts Builder (CFCD) Custom Domains (CFPR) Parameters (CFWF) Workflow

Version 7 section Progressive Activation
• brief discussion
Modules Modernization Decentralization

Financials Treasury
Revenue Debt Budgeting

Cash-based Cash Management
Modified Cash Budgetary Controls MTEF

MoF Line Ministries
Regions & States Treasuries Devolution Commissions Gov’t Businesses Municipalities

Purchasing
Payroll Assets Inventory HR

Aggregate Controls
Modified Accrual Civil Service Reform Performance Mgmt Accrual

69

Version 7 section
Government Entities Government Applications
Government Functions

• brief discussion

Eclipse

Spring

Hibernate

Trinidad

Framework

Java EE Infrastructure

FreeBalance Web Architecture

Version 7 section
• brief discussion First Strategic Generation Inflection “ERP Era” to Point 20072007 2010

Second Generation “GRP Era” 2010+

Version 7 section broken software model?
• brief discussion

Government is one of many “verticals”

Version 7 section
Product Development
Product developers have no expertise in government financials

Product Management Product often designed with different customers in mind Consulting firms generate revenue from customization.

Sales & Marketing

Salespeople want to sell to every possible market.

• brief discussion

Customer Support

Trainer Consultant User Government needs may not go into upgrades

Consultants help customers to customize code.

Typical Approach by Enterprise Software Vendors to the Government Market
73

Government Resource Planning and the Customer Centric Approach Version 7 section
Product Management Product Development

Developers visit customers and are part of “SWAT” teams.

• brief discussion User
Customers visited at least once every year. Steering Committee sets product direction.

All problems & feature requests are tracked – management dashboard Local in-country support pass on needs.

Consultant Vendor consultants bring experience to write specifications.

Customer Support

Customers interact with Vendor staff and other customers on collaborative web application

Version 7 section Lessons Learned Version 7 section
• Software design matters: risk of failure & cost is • brief discussion proportional to distance • Separate product development and implementation firms increases risks of failure • African governments require vendor commitment and better project governance structures

Version 7 section Agenda
• • • • • Story behind “FreeBalance” • brief discussion Lessons in: ICT-enabled good governance Lessons in: PFM reform sequencing Lessons in: FMIS delivery and sustainability Conclusion

Version 7 section
Selection of FreeBalance Customers, National Level GRP Implementations • brief discussion
from low to very high Human Development Index
Liberia .329

Timor-Leste .495

Mongolia .653

Antigua .764

Canada .908

low .286

|

medium

| high |

very high

.943

Version 7 section
1. Engage the PFM Community

• brief discussion
Customer Experience Market Research & Events Participation

CustomerCentric Product Governance
Customers drive the FreeBalance product roadmap at the FreeBalance International Steering Committee •

FreeBalance Governance Framework

FreeBalance Governance Valuation

Similarity in similar circumstances Enhancement requests from governments

Deep research in public financial management Engagement with larger PFM community at events

Framework links Government Resource Planning (GRP) to positive governance outcomes

Methodology provides PFM reform and GRP sequencing blueprints

Version 7 section FreeBalance Accountability Suite
100% Web Technology
reusable “business objects” leveraged as part of the ServiceOriented Architecture

• brief discussion
multitier design separates presentation, business logic and data layers

Government Entities

Government Applications

Government Functions

no client/server or legacy code used

Eclipse

Spring

Hibernate

Trinidad

Framework

Java EE Infrastructure

open system runs on open source and commercial middleware

Version 7 section
• brief discussion
Economy Afghanistan Cambodia Approximate starting point of current state and peace building 2001-02 1991-93 Relative progress by 2010 Substantial Intermediate

Congo, Dem. Rep. Kosovo Liberia
Sierra Leone Tajikistan West Bank & Gaza

2001 1999 2003
2002 1997 1993-2002

Limited Substantial Intermediate
Substantial Limited Intermediate
80

Version 7 2. Possible to section Leapfrog
Example FreeBalance Accountability Suite Implementations
Government Performance

Budget Planning

• brief discussion
Budget Books

Advanced Salary Management

Treasury Management

Transparency Portal

Performance Management

Modernization

Accrual Accounting

Advanced Chart of Accounts

Decentralization

Fixed Assets

Human Resources

Procurement

Version 7 section
• brief discussion

Version 7 section 3. GRP Can Improve Assessments
Only the Most Recent Public PEFA Assessment

• brief discussion

Public PEFA FreeBalance Customers *Countries do not use FreeBalance

PEFA Avg 2.47

HDI Avg 0.482

HDI Category Low

2.35

0.569

Medium

Version 7 section 4. Implementation Commitment
• brief discussion

Selection of FreeBalance Customers, National Level GRP Implementations
from low to very high Human Development Index
Liberia .329 Timor-Leste .495 Mongolia .653 Antigua .764 Canada .908

Version 7 section

• brief discussion
low
.286 |

medium

| high |

very high
.943

Success Requires Vendor Implementation & LongTerm Support Version 7Commitment section
Product Management Product Development

• brief discussion User

Consultant

Customer Support

Version 7 section Visualized Governance Opportunity
• brief discussion

Government Objectives Alignment Version 7 section
1. Build Capacity 2. Improve Budget Execution 3. Improve Transparency 4. Improve Performance

1.Public safety & security
2. Social protection & solidarity

Improves stability

National Priorities Program

• brief discussion
3. Addressing needs of youth 4. Employment & Income generation 5. Improving social service delivery 6. Clean & efficient government 1. Civil Service

Improved civil service capacity = improves ability to achieve objectives

Executing on budget plan = spending on objective

Demonstrates improvement

Improved performance = improves effectiveness of government programs

Key deliverable Key deliverable Key deliverable Key deliverable

Reforming Management of the State

2. Administrative organisation of the territory 3. Public finances 4. Fighting corruption

Key deliverable
Key deliverable

Improves accountability, reduces corruption

Key deliverable

Version 7 section Performance Schedule
Private sector Revenue Integration Budget • brief discussion Change Transparency Purchasing & Procurement e-Procurement Social Media

Open Data

Particpatory Budgeting

Public

Planning

Financial Dashboards Human Resources

Management program

Audit Program Budgeting
Sector Dashboards Balanced Scorecard

People

Performance Talent & Appraisal Succession Capacity Building & Consolidation Training Employee Self-Service
Improved Controls Eliminate Manual Functions Full Web Upgrade

E-Recruitment

Foundation

Hybrid deployment

Progressive Activation

Canadian Version 7 section Company High GRP More: Success Leader Rate www.freebalance.com/blog

• brief discussion

Modern Web Technology

Global PFM Provider

100% Government Focus

Covers Budget Cycle

ISO9001/2008

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