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Information of Business Intelligence (BI) and Business Analytics (BA)


Table of Content
Executive Summary Company Background Partner Background SAS in Malaysia and Public Sector Structure of Strategic Partnership Program Between NOVASOFT-SAS-GOC Introduction to BI and BA SAS Business Intelligence (BI) Viewpoint SAS Business Analytics (BA) Viewpoint SAS Data Warehouse & Data Integration SAS Products and Solutions How SAS BI and BA done Technically What SAS can do for you (Example) Choose SAS as your proven partner

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Executive Summary
1. Novasoft Solutions Sdn Bhd (Novasoft) is a bumiputera wholly-owned company registered with the Ministry of Finance and has expertise in the field of information and communication technologies in terms of ICT Infrastructure Development, Research & Development (R&D) and Project Management.

2. Statistical Analysis System (SAS Institute Inc.) or in Malaysian known as SAS Institute Sdn Bhd (SAS Malaysia) is the leader in business analytics software and services, and the largest vendor in the business intelligence market. Through innovative solutions delivered within an integrated framework, SAS helps customers improve performance and deliver value by making better decisions faster. Since 1976, SAS has been giving customers around the world THE POWER TO KNOW.

3. Global Odyssey Corporation (GOC) a company with a special focus on implementing SAS Business Intelligence and Business Analytic Software.

4. Implementation of Business Intelligence (BI) and Business Analytics (BA) is a strategic partnership program between Novasoft-SAS-GOC. Novasoft also work closely with several multinational companies to develop ICT infrastructure for the private sector and public sector.

5. Organizations everywhere are gathering lots of data about their customers, their operations, their performance and more. If that data could be used to create information that supports competitive decision making, it would make a huge difference to your top and bottom lines. You would also be better able to navigate turbulence and prosper, even in difficult times.

6. SAS Business Intelligence (BI) gives you the information when you need it, in the format you need. By integrating data from across your enterprise and delivering self-service reporting and analysis, it spends less time responding to requests and business users spend less time looking for information. SAS BI also offers an integrated, robust and flexible presentation layer for the full breadth of SAS Analytics capabilities, including statistics, predictive analytics, data and text mining, forecasting, and optimization all integrated within the business context for better, faster decision making. 3 |Page

7. The SAS Business Analytics (BA) Framework encompasses our full range of world-class solutions, software and services enabling the strategic business decisions that optimize performance across your organization. The SAS Business Analytics Framework includes an expanding range of industry and line-ofbusiness solutions as well as award-winning technologies you can put to work by themselves or as part of your purpose-built solutions.

8. The use of SAS BI and BA does not interfere with the existing system, but SAS will leverage the existing infrastructure and investments that have been implemented without the need to change the approach because the existing data can be applied to analysis to produce useful information and then to make any decision.

9. Therefore, the proposed implementation of the BI and BA would be useful for a large organization such as the EDEN INC. BERHAD go further and achieve the vision, mission and objectives. If viewed from the perspective of long term investment, this will provide a big impact on the company and in the meantime, SAS has helped organizations across all industries realize the full potential of their greatest asset: data. Simply put, SAS allows you to transform data about customers, performance, financials and more into information and predictive insight that lays the groundwork for solid and coherent decisions. Thats why SAS is used at more than 45,000 sites in over 121 countries, including 93 of the top 100 companies on the 2010 FORTUNE Global 500 list.

Company Background
Company Name Registration No. Authorised Capital Paid-up Capital Core Business Novasoft Solution Sdn Bhd (Novasoft) 837592-T RM 1,000,000.00 RM 1,000,000.00 1. ICT Infrastructure Development IT Consulting Solution Provider

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Current Activity

System Integrator 2. Application Development via Partnership Application/Software Development Business Intelligence and Business Analytics Implementation 3. Design Web/Portal and Content Development 1. Data Center (DC) and Disaster Recovery Center (DRC) Client : Red Dragon Technology (RDT-Hong Kong) Partner : HP, Microsoft, Cisco Project Status : Ongoing 2. Portal Design and Content Development Client : Green Tech Malaysia Corporation (GTMC) Partner : In-house Development Project Status : Ongoing 3. Development and Implementation of Competency Based Training and Assessment (CBTA), E-Learning and ICT Infrastructure Client : Royal Malaysian Navy (RMN) Partner : OTT-Sankya (India) Project Status : Under Development, Implementation in Year 2011

4. Integrated Land Records Information System (E-land) Application and Data Center Development for Perlis, Pahang, Kuala Lumpur and Putrajaya. Client : Ministry of Natural Resources and Environment (NRE) Partner : HP, SAS, Cisco Project Status :Under Development, Implementation in Year 2011 5. Implementation of Business Intelligence (BI) and Business Analytics (BA) Client : Ministry of Federal Territories and Urban Wellbeing (KWPKB) and agencies (DBKL and PPJ) Partner : SAS Malaysia Project Status : Implementation Year 2011 6. Implementation of Business Intelligence (BI) and Business Analytics (BA) Client : Boustead Naval Shipyard (BNS) Partner : SAS Malaysia Project Status : Implementation Year 2011

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Partner Background

Company Name Established Year Company Name Incorporation Date Core Business Research and Development Activities

Market Share

Customer Statistic

Statistical Analysis System (SAS) 1976 (in USA) SAS Institute Sdn Bhd known as SAS Malaysia 1986 (in Malaysia) Multi-national software company's premier global stage in generating and developing software "Business Analytics (BA)" and "Business Intelligence (BI)". The pilot project started in the field of agriculture at the University of North Carolina. SAS has a 23% investment through Research and Development (R&D) and the most in the industry. Source from Analyst Firm IDC on June 2010 : SAS No. 2 in Business Intelligence (BI) with 26% Market Share Worldwide. SAS No. 1 in Business Analytics (BA) with 34.7% Market Share Worldwide. SAS BI with 33.6% and BA with 65% Market Share in Malaysia. Numbers of Countries Installed : 121 countries Total Worldwide Customer Site : More than 45,000 business, government and university site Total Worldwide Customer : More than 3.5 million customers SAS Customer of their Affiliates Represent : 93 of the top 100 companies on the 2009 FORTUNE Global 500 list Worldwide Revenue in 2009 : USD2.31 billion R&D investment 2009 : 23% of revenue Growth in revenue over 34 years Worldwide Employees : 11,314 total employees More than 400 offices More than 600 alliances

Financial Statistic

Employee Statistic Worldwide Office and Alliances

SAS in Malaysia and Public Sector

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Structure of Strategic Partnership Program Between Novasoft-SASGOC

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Introduction to Business Intelligence (BI) and Business Analytics (BA)

1. What is Business Intelligence? Business Intelligence (BI) is a set of methodologies, processes, architectures, and technologies that transform raw data into meaningful and useful information used to enable more effective strategic, tactical, and operational insights and decision-making. BI also includes technologies such as data integration, data quality, data warehousing, master data management, text and content analytics, and many others that the market sometimes lumps into the Information Management segment.

2. What is Business Analytics? Business Analytics (BA) is the subset of BI based on statistics, prediction, and optimization. BA refers to the methodology employed by an organization to enhance its business and make optimized decisions by the use of statistical techniques i.e. collecting data, assembling and analyzing it to better their products, services, marketing etc.

3. What kinds of industries use BI & BA systems? 1. Automotive 2. Financial Services 5. Health Care Providers 8. Life Sciences 11.Oil & Gas 14.Restaurant & Food 2. Communications 3. Government 6. Hospitality Entertainment 9. Manufacturing 12.Retail 15.Construction 3. Education 4. Health Insurance & 7. Insurance 10.Media 13.Utilities 16.Maritime

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4. Who should lead the way? Sharing is vital to the success of BI projects, because everyone involved in the process must have full access to information to be able to change the ways that they work. BI projects should start with top management, top executives and managers but the next group of users should be finance, operation sales and human resource people.

5. What are some benefits of Business Intelligence efforts? A broad range of applications for BI has helped companies rack up impressive ROI figures. Business intelligence has been used to identify cost-cutting ideas, uncover business opportunities, roll data into accessible reports, react quickly to retail demand and optimize prices. Besides making data accessible, BI software can give companies more leverage during negotiations by making it easier to quantify the value of relationships with suppliers and customers. Within the walls of the enterprise, there are plenty of opportunities to save money by optimizing business processes and focusing decisions. BI yields significant ROI when it sheds light on business bloopers.

SAS Business Intelligence (BI) Viewpoint

1. SAS Business Intelligence (BI)

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SAS Business Intelligence (BI) gives you the information when you need it, in the format you need. By integrating data from across your enterprise and delivering self-service reporting and analysis, IT spends less time responding to requests and business users spend less time looking for information. SAS Business Intelligence also offers an integrated, robust and flexible presentation layer for the full breadth of SAS Analytics capabilities, including statistics, predictive analytics, data and text mining, forecasting, and optimization all integrated within the business context for better, faster decision making.

2. SAS BI Executive Dashboard

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3. SAS BI Portal Access

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4. SAS BI Mobile Support

5. SAS BI MS Outlook

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6. SAS BI MS Office

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SAS Business Analytics (BA) Viewpoint

1. SAS Business Analytics (BA) Organizations today are dealing with diverse issues, a wider range of regulations and heightened global competition. There has never been a greater need for proactive, evidence-based decisions and agile strategies. By delivering insights that are gleaned from data about customers, suppliers, operations, performance and more, SAS Business Analytics empowers you to: Solve complex business problems. Manage performance to achieve measurable business objectives.

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Drive sustainable growth through innovation. Anticipate and manage change.

SAS delivers on the promise of Business Analytics through the combined strengths of the SAS Business Analytics Framework. 2. The SAS Business Analytics Framework encompasses our full range of worldclass solutions, software and services enabling the strategic business decisions that optimize performance across your organization. The SAS Business Analytics Framework includes an expanding range of industry and line-of-business solutions as well as award-winning technologies you can put to work by themselves or as part of your purpose-built solutions. Business solutions Address critical business challenges unique to your industry or across your lines of business, using solutions that incorporate the strengths of SAS technologies and our industry domain expertise. Reporting Get answers to more sophisticated questions, format presentation-quality results and easily share findings across your enterprise. Analytics Move from reactive to proactive decisions using the predictive analytics capabilities that only SAS provides. Data Integration Fully leverage all the data flowing into your business to uncover hidden insights and increase your competitive edge.

SAS Data Warehouse and Data Integration

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1. A Data Warehouse (DW) is a repository of accurate, time related information that can be used to better understand your company.

2. DW focuses on data storage. The main source of the data is cleaned, transformed, catalogued and made available for use by managers and other business professionals for data mining, online analytical processing, market research and decision support.

3. Conceptualization of a DW architecture consists of the following interconnected layers: Operational Database Layer Source data for the data warehouse. Data Access Layer The interface between the operational and informational access layer Tools to extract, transform and load data into the warehouse fall into this layer. Metadata Layer The data directory this is usually more detailed than an operational system data directory. There are dictionaries for the entire warehouse and sometimes dictionaries for the data that can be accessed by a particular reporting and analysis tool. Informational Access Layer The data accessed for reporting and analyzing and the tools for reporting and analyzing data Business Intelligence tools fall into this layer.

4. SAS Data Integration forms a solid data foundation to support your enterprise information needs. It provides capabilities for enterprise data access and processing across systems and platforms; integrated data quality, which is critical to providing accurate, consistent information; and an interactive, visual

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data integration development environment that enables collaboration and easy reusability across your organization, all with a single point of IT administration.

Enterprise Data Integration Meet the full spectrum of enterprise data integration needs with enterprise connectivity, data access, integrated data quality and an interactive data integration development environment. Data Access Engines Access and leverage data from across your organization. Data Quality Ensure information excellence through data quality lifecycle management. SAS Data Migration - addresses these issues, by bringing together a full-featured, state-of-the-art solution that is optimized and licensed especially for data migration projects. This powerful data migration solution delivers: Comprehensive connectivity and data profiling, enabling you to access and survey your data sources. Advanced data quality and transformations to improve the consistency and accuracy of your data en route to its new destination. Centralized metadata management that improves efficiency and reusability and captures key migration metrics. Multiple data latency options, including batch, message queues and real time.

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SAS Products and Solutions

1. SAS Analytics provides an integrated environment for predictive and descriptive modeling, data mining, text analytics, forecasting, optimization, simulation, experimental design and more. From dynamic visualization to predictive modeling, model deployment and process optimization, SAS provides a range of techniques and processes for the collection, classification, analysis and interpretation of data to reveal patterns, anomalies, key variables and relationships, leading ultimately to new insights and better answers faster.

SAS Analytics Components Predictive Analytics and Data Mining Build descriptive and predictive models and deploy results throughout the enterprise. Data Visualization Enhance analytic effectiveness with dynamic data visualization. Forecasting Analyze and predict future outcomes based on historical patterns. Model Management and Monitoring Streamline the process of creating, managing and deploying analytical models. Operations Research Leverage optimization, project scheduling and simulation techniques to identify the actions that will produce the best results. Quality Improvement Identify, monitor and measure quality processes over time. Statistics Use statistical data analysis to drive fact-based decisions. Text Analytics Maximize the value buried in unstructured data assets. 2. SAS Customer Intelligence provides the most comprehensive suite of analytic marketing solutions, enabling marketing executives to make smarter decisions and solve more business challenges. Only SAS provides the complete set of capabilities needed for a customer-focused marketing process.

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SAS Customer Intelligence Components

Campaign management Turn disparate, disorganized customer data into comprehensive, profitable marketing campaigns. Customer experience analytics Translate Web site usage data into business insight about your customers and their online activities. Customer link analytics Incorporate consumer relationship information into profiling, segmentation and targeting. E-mail/mobile marketing Deliver large-scale, multimedia messaging including e-mail, SMS, MMS and WAP within single-channel or multichannel campaigns. Event-triggered marketing Identify communication opportunities with patented behavior-tracking and event-detection technologies. Marketing mix analysis Predict the business value of investments such as advertising, incentives and the Web. Marketing operations management Plan, manage and execute enterprise marketing operations efficiently and effectively. Marketing optimization Use mathematics to increase marketing ROI by determining the best offers for individual customers. Marketing performance management Align activities and resources to strategies and goals, link marketing performance to financial measures and establish accountability throughout the marketing department. Marketing resource management Organize, marketing budgets, processes and resources. manage and optimize

Real-time decision management Enhance the customer experience in real time by drawing on the full power of SAS analytics. Social media analytics Integrate, analyze and act on online conversations. Web analytics Gain insight into customers' navigation of your Web site to improve its effectiveness.

3. SAS Financial Intelligence provides every essential capability for the finance department, all built on a single platform. Capabilities include integration and cleansing of all financial data, budgeting, forecasting, scorecarding, simulation, risk management and more. With the combined power of SAS financial intelligence components, you can improve the accuracy of plans and budgets and understand profit drivers to grow profitability. SAS Financial Intelligence Components

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SAS Activity-Based Management Capture costs at the activity level to understand underlying causal relationships and acquire a detailed picture of how corporate resources are used. SAS Financial Management Embed advanced SAS Analytics into budgets and plans for more accurate forecasting, and provide comprehensive reports on demand. SAS Profitability Management Calculate profitability for customers, products and channels at the transactional level where costs are incurred. SAS Strategy Management Align the organization with long-term goals by communicating KPIs to employees and enabling them to identify causal links between KPIs to improve performance. 4. SAS Foundation Tools are available as individual software modules, and they serve as the foundation for SAS solutions.

SAS Foundation Tools Components Base SAS A flexible and extensible fourth-generation programming language for data access, transformation and reporting, Base SAS forms the foundation for all SAS solutions. SAS AppDev Studio An application development product that supports the creation of Java applications that leverage the back-end business analytics power of SAS. SAS/CONNECT Establishes connections between networked computers with various operating systems and enables organizations to combine the resources of these machines for maximum benefit. SAS Enterprise Guide A powerful Windows client application that provides a GUI for transparently accessing the power of SAS. SAS Information Delivery Portal Provides a single access point for aggregated information via a Web-based interface. It also includes point-andclick dashboard development. SAS Integration Technologies Provides a large collection of APIs that enable access to SAS application from industry-standard platforms, as well as API support for message-oriented middleware, LDAP and WebDav. SAS Grid Computing Provides enterprise job scheduling, workload balancing and the ability to parallelize application workloads across a virtual pool of resources in a distributed environment. SAS Intelligence Storage Provides flexible data storage options to support business intelligence and analytic application requirements. 5. SAS Fraud Framework is on the rise at an alarming rate, fueled in large measure by the financial turmoil gripping the world's economy. Banks, insurance companies and government entities are all seeing an increase in both the number and sophistication of fraudulent activities. To fight fraud effectively,

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organizations must continually improve the monitoring of customer behavior across multiple accounts and systems.

SAS Fraud Framework Components Detection and Alert Generation Enables systematic detection of suspicious activity. Alert Management Provides capabilities for scoring, de-duping, prioritizing and routing of pertinent alerts to appropriate resources. Social Network Analysis Uncovers previously hidden linkages and makes them visible. Case Management Facilitates the investigation, capture and display of all information pertinent to a case. 6. The need for integrating Governance, Risk and Compliance (GRC) has become increasingly apparent, along with demands from consumers and investors for more regulation and transparency. This trend reflects the sentiment that how revenue is generated must rise to the same level of importance as how much revenue is generated. SAS' core GRC offering, SAS Enterprise GRC provides: An integrated platform to enhance collaboration between risk, compliance, audit and strategy teams. Improved and informed decision making within the organization, because all decisions are made from a single library of risks, controls, issues, action plans, etc.

Integrated continuous monitoring capabilities that deliver improved efficiency and effectiveness, because manual GRC processes can be automated.

SAS also provides in-depth GRC-related solutions that address core GRC issues like regulatory compliance, supply chain, audit processes, risk management, fraud and more. SAS Governance, Risk and Compliance Components Strategy management Helps organizations focus on developing and implementing an effective strategy that can be detailed, communicated, validated, analyzed and modified for effectiveness. Human capital management Provides the ability to model and report on workforce diversity and other human capital measures and create predictive retention models to determine which employees are likely to leave. Sustainability Accurately measure and manage environmental impact in areas such as greenhouse gas emissions.

Financial management Using generally accepted accounting practices (GAAP) and international financial reporting standards (IFRS) in the preparation of financial statements.

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Cost and profitability management Modeling and managing how costs flow through the entire value chain to better understand the drivers of cost, profit and value by offer, channel, customer and transaction. In the public sector, this helps show how taxpayers money is used for specific activities. Risk Management - Combines comprehensive loss capture and state-of-theart control self-assessment with the ability to perform capital modeling and calculate value at risk (VaR), while leveraging global cross-industry operational loss data. Anti-money laundering regulations Automatically identify, classify and surface suspicious activities so you'll be able to meet stringent government regulations, protect shareholder confidence and maintain a strong reputation. Basel II Satisfy the requirements of all three pillars of Basel II, calculate and aggregate market, credit and operational risk measures, and minimize efforts and investments in risk management. Fair banking regulations Boost analytical capabilities to know materiality, set priorities and enhance risk controls associated with the Home Mortgage Disclosure Act (HMDA), Community Reinvestment Act (CRA), Equal Credit Opportunity, Home Owner's Equity Protection Act (HOEPA) and more. 21 CFR Part 11 Effortlessly ensure compliance with the FDA's 21 CFR Part 11 requirements, as well as other life sciences regulations.

7. SAS High Performance Computing technology is to deliver better performance, manage diverse workloads and guarantee uptime in order to meet new business demands. SAS currently offers high-performance computing technology in the form of SAS In-Database and SAS Grid Computing. SAS is taking high-performance computing a step further with SAS In-Memory Analytics, creating a single system to analyze massive amounts of data in parallel and answer complex business questions in real time. Select SAS solutions will leverage SAS In-Memory Analytics (patent pending) across a specialized grid configuration to solve even larger and complex business problems in parallel, that were not previously possible, with speed and effectiveness. SAS High Performance Computing Components SAS Grid Computing Process SAS jobs to a shared pool of resources assigned in a grid environment. SAS In-Database Leverage the massive parallel processing (MPP) capabilities offered by databases to move relevant SAS tasks or processes closer to the data. SAS In-Memory Analytics Process data and analytic computations inmemory on each server node.

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8. SAS Human Capital Intelligence helps organizations analyze and optimize their work force. This solution surfaces relevant, holistic and predictive information that helps drive strategic human capital decisions. With this insight and foresight you can address critical business decisions and align human capital with organizational plans.

SAS Human Capital Components SAS Human Capital Management Analyze your work force. SAS Talent Scorecard Measure, monitor and manage your workforce plans. Human capital budgeting and operational workforce strategies. planning Synchronize financial and

Human capital predictive analytics and retention modeling Predict who will likely leave the organization and why. SAS Human Capital Management Adapter for SAP Unlock human capital data in SAP systems and combine it with data from other sources to give a complete and consistent view of the work force.

9. SAS IT Management or IT Intelligence is a comprehensive solution that helps you optimize IT resources to support strategic business goals. It provides powerful tools to anticipate and align the right mix of IT systems, whether they are physical, virtual or cloud resources, to meet business demands. The solution also enables the assessment of IT performance and costs across your infrastructure. Organizations can then allocate costs at the facility, division, departmental or activity level and choose programs to recover those costs.

SAS IT Management Components SAS IT Resource Management Assess availability, forecast demand and infrastructure requirements, and report on metrics to deploy the right IT resources at the right time. SAS IT Charge Management Calculate utilization costs for IT resources by different business units, geographies, headcount or other methods. 10. SAS Performance Management refers to how an organization leverages its assets (people, money and technology) to achieve short-, medium- and longterm strategic goals. Through an approach intended to improve value creation, performance management requires you to: 24 | P a g e

Control cost without sacrificing future growth objectives - Given the nature of current incentives (meeting quarterly or annual targets), the challenge is to meet short-term targets while preserving strategic growth initiatives. Understand what drives cost and profit (or value) - Without this understanding, managers are unlikely to allocate resources appropriately and know where to make improvements. At best, it may generate suboptimal results; at worst, it could inadvertently and irreparably destroy value. Improve agility - Organizations that can identify opportunities and threats more easily than their competitors, understand the implications, update strategy quickly and then execute that strategy consistently across the organization will be the winners. Identify and respond to environmental, social and economic risks and opportunities - A focus on the "triple bottom line" of people, profit and planet drives increased brand value through innovation, improves internal efficiencies and accountability, and engenders the loyalty of consumers, employees and other stakeholders.

11. SAS Enterprise Risk Management can help your organization get where you want it to go while avoiding hazards and shocks along the way. It entails more than balancing risk and reward, and it goes beyond regulatory compliance. Its about embedding risk management into everyday processes at all levels of the organization in order to truly drive business evolution. Only SAS delivers unified, quantitative risk management software that includes: Integrated, comprehensive data management. The most powerful predictive analytics available.

User-friendly, self-service reporting. A transparent environment that lets you manage the entire process from identifying risk, to measuring, mitigating and monitoring it on an ongoing basis.

12. SAS Supply Chain Intelligence solutions deliver a critical advantage to organizations by helping them turn data into knowledge and develop unique insights about their demand patterns, supply networks, operations and customer service requirements. SAS provides you the ability to combine data from other data sources, such as transactional and operational systems, to provide more comprehensive analysis and reporting to better meet corporate business

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requirements. The result is improved efficiency and effectiveness of the overall supply chain, increased profits and higher customer satisfaction.

SAS Supply Chain Intelligence Components Supplier Intelligence Cut procurement costs, assess procurement strategies and minimize supply risk with these powerful solutions. SAS Demand-Driven Forecasting Plan for future events and simulate the impact of marketing investment strategies and product mixes to maximize profitability. SAS Forecasting for SAP APO Ideal demand forecasting and planning that can transform your organization from one that simply reacts to one that is proactive using seamless integration of superior SAS forecasting with the strength of SAP APO planning capabilities. SAS Quality Lifecycle Analysis Gain a holistic view of your manufacturing processes to proactively address potential quality and performance issues. SAS Predictive Asset Maintenance Improve uptimes of crucial assets and reduce unscheduled maintenance, increasing productivity and reducing operational costs. SAS Service Intelligence Monitor, predict and optimize your entire service chain with this family of flexible, extensible solutions.

13. SAS Sustainability Management provides problem-specific models, proven methodologies and best practices to support sustainability strategies for your organization. Whether modeling cleaner generation of power, improving energy efficiency, promoting better utilization of critical resources to minimize waste, or assisting environmental protection agencies, SAS enables its customers to do well and do good.

SAS Sustainability Management Components

SAS Sustainability Reporting Transform your scattered environmental data into a valuable corporate asset with the power of business intelligence and performance management. SAS Energy and Emissions Management Analyze and model your carbon footprint and related environmental program assets.

How SAS BI and BA done Technically

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What SAS can do for you (Example)

1. Adopting Best Practices

2. The Bigger Picture

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3. Making High Impact Presentation

Choose SAS as your proven partner

SAS is one of the largest software companies in the world. With 33 consecutive years of revenue growth and profitability, SAS has the depth of resources to sustain excellence in product development and customer support. While many of our competitors have merged, changed ownership or simply vanished, privately held SAS has remained focused on delivering superior software and enhancing relationships with our customers. We are here to help you achieve true competitive differentiation.

Global reach, local presence

SAS solutions are used at more than 45,000 sites in 121 countries, including 93 of the top companies in the 2009 FORTUNE Global 500, to develop more profitable relationships with customers and suppliers; to enable better decisions; and to move forward with confidence and clarity. SAS have 11,314 employees in more than 400 SAS offices around the world provide local support for global implementations.

Award-winning customer support

SAS customers receive a full suite of support services at no extra charge, including skilled telephone technical support and unlimited, around-the-clock online technical support. Our online Customer Support Center provides always-on access to a wealth of technical support, reference information, free online documentation, educational resources and user communities.

Continuous knowledge sharing

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SAS offers a rich variety of resources to help you build your SAS skills so you can explore and apply the full power of SAS software. Knowledge sharing is continuously available through seminars, podcasts, Webcasts and an expansive selection of training courses. In addition, we blend our award-winning software with flexible business and technical consulting services to help you quickly achieve your strategic objectives.

Financial stability and strength

SAS record of revenue growth in every year of our existence not only makes us a stable partner, but has also enabled us to annually reinvest more than 23 percent of revenues in R&D nearly twice the industry average so we can continually improve our products. This commitment to innovation is one reason why 98 percent of our customers renew their software licenses with SAS every year.

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