A Study of training and its impact on performance

Telemedia services

1. INTRODUCTION
Introduction
1.1 Introduction to Human Resource Management:

The history of development of personnel management in India is comparatively of recent origin. But kautilya had dealt with some of the important aspects of human resource management in his “Arthashastra”, written in 400 B.C. Government in those days adopted the techniques of H.R.M. as suggested by Kautilya.In its modern sense, it has developed only since independence. Though the importance of labour officers was recognized as early as 1929, the appointment of officers to solve the labour and welfare problems gained momentum only after the enactment of the Factories Act of 1948. Section 49 of the Act required the appointment of welfare officers in companies employing more than 500 workers. At the beginning, government was concerned only with limited aspects of labour welfare. People with required skills to make an organization are generally referred to as human resources.

Meaning:
Human resources management means employing people , developing their resources, utilizing, maintaining and compensating their services in tune with the job and organizational requirements with a view to contribute to the goals of the organization, individual and the society. Different authors defined H.R.M. in different ways.

Bangalore Institute Of Management Studies

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A Study of training and its impact on performance

Telemedia services

Definition:
Dale Yoder defined H.R.M. as “the management of human resources is viewed as a system in which participants seeks to attain both individual and group goals.”The term human resources can be defined as the total knowledge, skills, creative abilities, talents and aptitudes of an organization’s workforce, as well as the value, attitudes and beliefs of the individuals involved -Leon C. Megginson. Human resource management can be defined as “managing (planning, organizing, directing and controlling) the functions of employing, developing and compensating human resources resulting in the creation and development of human relations with a view to contribute proportionately (due to them) to the organizational, individual and social goals”.

Features of Human Resource Management:
 Human resource management is concerned with employees both as individual and a group in attaining goals.  It is concerned with the development of human resources.  Human resources management covers all levels and categories of employees.  Human resources management is a continuous and never ending process.  It aims in attaining the goals of an organization, individual and society in an integrated approach.  Organization goals may include survival, growth and development in addition to profitability, productivity, innovation, excellence etc.

Bangalore Institute Of Management Studies

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A Study of training and its impact on performance

Telemedia services

Scope of Human Resource Management:
The scope of human resources management in modern days is vast. The scope is limited to employment and maintenance of payment, wage and salary. The scope enlarged gradually. The scope of HRM includes:           Objectives of HRM Organization of HRM Employment Development Strategic HRM Wage and salary administration Maintenance Motivation Industrial relations Recent developments in HRM

Objectives of Human Resource Management:
Objectives are predetermined goals to which an individual or group activity in an organization is directed. The primary objective of HRM is to ensure the availability

of a competent and willing work force of an organization. HRM objective are categorized into four folds. They are as follows: Societal objective Organizational objective Functional objective 3

  

Bangalore Institute Of Management Studies

Operative functions: Operative functions includes  Employment  Human resources development  Compensation  Human relations  Industrial relations & Recent trends in HRM. Managerial functions: Managerial functions includes  Planning  Organizing  Directing  Controlling b. They are a. These approaches are as described below: Bangalore Institute Of Management Studies 4 . b.A Study of training and its impact on performance  Personal objective Telemedia services Functions of Human Resource Management: The functions of HRM can be broadly classified into two categories. Managerial functions Operative functions a. APPROACHES TO STUDY OF HUMAN RESOURCES MANAGEMENT The human resource approach has emerged after the decline of the scientific management and human relations movement.

SOCIAL SYSTEMS APPROACH: This approach treats the organization as a system of cultural interrelationships. The group behavior approach is based on group behavior and focuses on the interaction between and the behavior of members of a group. The intra and Interpersonal behavior is based on individual psychology and on the premise that human resources can be managed through interaction among people in the organization.A Study of training and its impact on performance Telemedia services HUMAN BEHAVIOUR APPROCH: This approach was adopted by the behavioral scientists that focused on the human aspects of employees. rather than treating them as mere factors of production. rather they can be solved by the social-technical system. SOCIAL-TECHNICAL APPROACH: The underlying belief of this approach is that Problems can not be solved by the cooperative social systems alone. This approach has two sub groups: on is intra and interpersonal behavior approach and the other is group behavior approach. This approach treats HRM as two systems a social system and a technical system that interact with one another. An organization is a cultural system that consists of people at work. SYSTEMS APPROACH: Bangalore Institute Of Management Studies 5 .

A Study of training and its impact on performance Telemedia services The systems approach views the whole as big greater than the sum of its parts and HRM as being more than an Assembly of people plans and reports. the action of which can be expressed through mathematical Symbols. consciencekeeper .and decision maker . Important activities of HRM. relationships and measurable data. MATHEMATICAL APPROACH: Proponents of this approach view HRM as a logical entity. A process is described as an identified flow of inter-related events that move toward some goal or end. The fundamental aim of these activities is to place the right person in the right job. It emphasizes that the Parts must fit together to form a workable system. advisor. problem slover. clerical. including recruitment. orientation. The various activities of HR are inter-related and move through time toward achievement of organizational objectives. Similarly the interaction with other activities like change agent . Bangalore Institute Of Management Studies 6 .mediator. selection. legal. CONTINGENCY APPROACH: This approach is based on the belief that no one particular management action or design will be suitable for all situations. etc are inter-related. welfare representative. placement. executive . This approach provides techniques for rational decision making. ROLE APPROACH: This approach is based on the different roles of the HR manager. PROCESS APPROACH.

The training is valuable to the employee in terms of better job security and greater opportunity for advancement.A Study of training and its impact on performance Telemedia services compensation activities and development activities leads to development of two other processes namely human and industrial relations which foster a healthy organizational climate. After having selected the suitable person in the organization through the application of scientific techniques. 1.2. 1. establishing a sound training programme is a necessity for every organization for the development of the personnel and also for Bangalore Institute Of Management Studies 7 . Here emphasis laid on individual involvement in decision making in organizations advocates of the human resource philosophy point out that organizational needs and human needs are mutual and compatible. all types of jobs require training for efficient performance. education and experience need to be introduced to the work environment with the new employers and to be taught to perform specific tasks. HUMAN REAOURCES APPROACH: The adoption of the human resource philosophy is the emerging trend in HRM.2 Introduction of the topic . Thus.Training Human resource management has two main purposes to provide employees with greater opportunity to grow and succeed within an organization and to strengthen management and professional team’s at all organizational levels.a) Meaning of Training: Every employee regardless of previous training.

behavior and aptitude and attitude towards the requirements of the job and the organization. Thus training increases the knowledge and skill of an employee for doing a particular job. skill. Bangalore Institute Of Management Studies 8 . Training of any kind should have its objective as the redirection or improvement of behavior so that the performance of the trainee becomes more useful and productive for himself and for the organization of which he is a part. Training improves changes and moulds the employee’s knowledge. Training is the organized procedure by which people learn knowledge and / or skill for a definite purpose. instruction development and planned experience. Development refers to those activities which have a bearing on personality and maturity. Development programmers prepare individuals to move in the new direction that organizational changes may require.Training is the systematic modification of behavior through learning.A Study of training and its impact on performance Telemedia services the organizational development. which occurs as a result of education.

 Improves the job knowledge and skills at all levels of the organization.A Study of training and its impact on performance Telemedia services Needs of Training  To increase productivity  To improve quality  To help a company fulfill its future personnel needs  To improve organizational climate.  To improve health and safety  Obsolescence prevention  Personal growth of employees Benefits of Training  Aids in organizational development.  Provides information for future needs in all areas of the organization.  Helps to prepare guidelines for work.  Leads to improved profitability and/ or more positive attitudes toward profits orientation. Bangalore Institute Of Management Studies 9 .

 To impart the new entrants the basic knowledge and skill they need for an intelligent performance of definite job.  Creates an appropriate climate for growth and communication. a number of programmes are available.  To ensure smooth and efficient working of a department.A Study of training and its impact on performance Telemedia services  Aids in improving organizational communication. Bangalore Institute Of Management Studies 10 .3)Training Methods and Techniques As a result of research in the field of training.  To ensure economical output of required quality. Training Objectives  To prepare the employee. Some of these are new methods.  Improves the relation ship between the boss and the subordinates.  To develop the potentialities of people for the next level of job. while others are improvements over the traditional methods. both new and old to meet the present as well as the changing requirements of the job and the organization. 1.

Committee Assignments: The committee assigns group of trainees to solve the organizational problems. Coaching: In coaching the trainee is placed under a particular supervisor who acts as instructor. the trainees solve the problem jointly. The trainer explains the trainee the way of doing the jobs. Job Instruction: In this method the training is through step by step.A Study of training and its impact on performance Telemedia services 1. job knowledge and skills and allows him to do the job. In this method. The trainee learns under the supervision and guidance of a qualified worker or instructor. ii. On the job training and development techniques are as follows i. The supervisor gives feedback to the trainee on his performance and offers some suggestions for improvement. this type of training involves the movement of the trainee from one job to another. the individual is placed on a regular job and taught the skills necessary to perform that job. Job-Rotation: The trainee receives job knowledge and gains experience from his supervisor or trainer in each of the different job assignments. iv. iii. ON THE JOB TRAINING METHODS This is also called as “Job instruction training”. Bangalore Institute Of Management Studies 11 .

OFF THE JOB TRAINING Under this method of learning. ii. The trainee can place his entire concentration on learning the job rather than spending his time in performing it. An advantage of this method is that it is direct and can be used for large group of trainees. This method is mostly used for developing interpersonal interactions and relations. iii. Vestibule Training: In this method actual work conditions are stimulated in a classroom. Bangalore Institute Of Management Studies 12 .A Study of training and its impact on performance Telemedia services 2. Thus cost and time involved are reduced. Off the job training and development techniques are as follows. trainee is separated from the job situation and his attention is focused upon learning the material related to his future job performance. The Lecture method: The lecture is a traditional and direct method of instruction. The Instructor organizes the material and gives it to a group of trainees in the form of a talk. i. Role-playing: This method of training involves action. doing and practice.

The advantage of this method is. Conference and Discussion: This method involves a group of people who pose ideas.1) Objectives of the study: * To identify the needs of training * To identify the training programs given in the organization. RESEARCH DESIGN 2. * To know the training method in the company. It is also necessary to prioritize the training needs of the organization in view of their importance to the organizational goals. or the new standards. it involves two-way communication and hence feedback is provided.2) Need of the study: It is very important to check the actual performance of the organization and its people against existing standards. Bangalore Institute Of Management Studies 13 . ideas and data. examine and share facts. and constraints. * To analyze and to assess the impact of post-training.A Study of training and its impact on performance Telemedia services iv. test assumptions and draw conclusions. 2. It is important to identify specific problem areas and opportunities in the organization. realities. 2.

which is a new philosophy and view the organization’s man power as its resources. Therefore the training is the best strategy to educate the employees to learn the new system that helps to increase the productivity of the organization and individual.3) Scope of the study: The current study is undertaken at Bharti Airtel Telemedia Services for the purpose of knowing the nature of training. the purpose of training is to “create a learning organization”. Bangalore Institute Of Management Studies 14 .A Study of training and its impact on performance Telemedia services 2.

The question used in the questionnaire is with the objective to extract the information regarding the current need. Descriptive research seeks to determine the answers to who. and how questions. where. Descriptive Research: It describes the characteristics of a population or phenomenon. expectation and attitude of Airtel Telemedia service users and further to determine the future strategies by which satisfying the customer is likely to be enhanced. The kind of approach that has been used is the quantitative inferential approach.5. Descriptive studies are based on some previously understanding of the of the nature of research problem. desire.A Study of training and its impact on performance Telemedia services 2. Descriptive surveys are conducted to identify the characteristics of consumers who use Airtel Telemedia service is a paramount importance in the descriptive research. TYPE OF RESEARCH: The type of research adopted for the study is conclusive research precisely descriptive research where in questionnaires was used for the survey to find and measure the facts relating to the current marketing strategy. Bangalore Institute Of Management Studies 15 . what.

Randomness is a characteristic of a procedure whose outcome cannot be predicted because it is Bangalore Institute Of Management Studies 16 . They are as follows: 1. Conducted either through self-reports collected through questionnaires. Self-reported descriptive research: Self-reported studies require the collection of standardized. 2. quantifiable information from members of sample or population. Probability sampling or random sampling: In probability sampling.A Study of training and its impact on performance Telemedia services Purpose of descriptive research: Descriptive research involves collecting numerical data to test hypotheses or answer questions concerning current status. Because the probability sampling process is random. all items have some chance of selection that can be calculated. SAMPLING TECHNIQUE : The sampling technique has been classified into two types.6.

iii.Multi-stage random sampling: The process of selecting a large sized unit and then to select from the smaller unit from a sample is called as rule sampling or two-state sampling.Systematic sampling: A sampling technique in which sampling units are arranged in some systematic order and only the first unit of sample is selected at random and there after rest of the unit are automatically selected at equally spaced intervals. ii.Stratified random sampling: The process of taking a sample of size n from a population of size N is called as stratified sampling. It can be further classified into the following: i. The large size units Bangalore Institute Of Management Studies 17 . iv.A Study of training and its impact on performance Telemedia services independent on chance. The procedure of randomization should not be thought of as unplanned or unscientific. Simple random sampling: It is a sampling technique in which each and every unit of the population have an equal opportunity has an equal opportunity of being selected in the sample.

When a cluster is considered as a sampling unit. quotas are set up according to sense specified characteristics Bangalore Institute Of Management Studies 18 .A Study of training and its impact on performance Telemedia services are called as first state units. 3.Cluster sampling: A group of elementary units in the population is called a cluster. Deliberate sampling: It is a type of sampling in which a sample is chosen with a cause or intention. v. ii. which will be called as multi-stage sampling. In such kind of sampling.Quota sampling: It is a type of judgement sampling and is perhaps the most commonly used sampling technique in non probability sampling. The corresponding sampling procedure is called as cluster sampling. This procedure can be carried out to a number of stages . Non probability or non random sampling: It is further classified into the following: i.

A chunk refers to a fraction of population being investigated which is selected by convenience. SAMPLE SIZE: It refers to the number of items to be selected from the universe to constitute a sample.7. The sampling technique that has been adopted for the study is probability sampling technique where in samples are deliberately picked. It is also called as a chunk. 2.Convenience sampling: It s obtained by selecting a convenient population unit.A Study of training and its impact on performance Telemedia services iii. In such cases. iv. The method that was adopted under the probability sampling technique is the simple random sampling is used.On the spot sampling: Sometimes some persons opt for their non-inclusion in the sample units. Bangalore Institute Of Management Studies 19 . the researcher may select such samples on the spot. with the respondents meeting the criteria of having some kind of reporting relationship.

The respondent supplies their own answer without being constrained by a fixed set of possible responses. They are a valuable method of collecting a wide range of information from a large number of respondents.8. • Open ended questions: No options or predefined categories are suggested. Questionnaire: Questionnaires are frequently used in quantitative marketing research and social research in general. 2. Types of questionnaire: • Closed ended questions: Respondents’ answers are limited to a fixed set of responses. RESEARCH INSTRUMENT: In the instrumentation techniques the best choice is distribution of the Questionnaire to the respondents. Bangalore Institute Of Management Studies 20 .A Study of training and its impact on performance Telemedia services The sampling size of this research study are 100 . Most scales are closed ended. Interviewing with the respondents.

• Introduce the questionnaire with a cover letter • Explain purpose and significance to motivate participants Bangalore Institute Of Management Studies 21 . Features of a good Questionnaires: • Should be attractive. checklist items. brief. ranked items.A Study of training and its impact on performance Telemedia services The questionnaire used for this survey or study consists of closed ended questions. and free response items. and easy to respond to • Use predominately close ended questions • Not to include leading questions • Not to include questions that assume a fact not in evidence • Avoid jargon • Should Be specific • Each question on a specific concept • Should Be validated before their use • Typical types are scaled items.

Measurement scale: The questionnaire that was administered was framed using the following scaling technique.A Study of training and its impact on performance Telemedia services Data Collection: Primary data: Primary data is collected by means of Questionnaire and from internal sources. books and articles related to the topic were thoroughly examined. Likert Scale. 2. Poor response from the respondents. Graphic rating scale. Secondary data: Secondary data is collected by means of web based published sources. Data collected may contain bias.9. LIMITATION OF THE STUDY: • • • Data collected is restricted to Bangalore. 22 Bangalore Institute Of Management Studies .

which handles the NLD. The group has a total customer base of 6. data.45 million. and presence in around 200 locations. broadband. coupled with approximately 1.1. ranging from being the first mobile service in Delhi. COMPANY PROFILE 3. first Indian company to provide comprehensive telecom services outside India in Seychelles and first private sector service provider to launch National Long Distance Services in India. Together they have so far deployed around 23.000 Bangalore Institute Of Management Studies 23 . and satellite-based services. Its subsidiaries operate telecom services across India. 3. 1995 for promoting investments in telecommunications services.A Study of training and its impact on performance Telemedia services • Lack of time.86 million are mobile and 588.000 km of optical fiber cables across the country. and the Infotel group. ILD.500 nodes. Bharti’s operations are broadly handled by two companies: the Mobility group. Bharti Tele-Ventures Limited was incorporated on July 7. which handles the mobile services in 16 circles out of a total 23 circles across the country. BRIEF HISTORY OF THE COMPANY: Established in 1985. fixed line. Bharti has been a pioneering force in the telecom sector with many firsts and innovations to its credit. first private basic telephone service provider in the country. of which 5.

OBJECTIVE OF COMPANY: “To capitalize on the growth opportunities the company believes are available in the Indian telecommunications market and consolidate its position to be the leading integrated telecommunications services provider in key markets in India. In mobile. with a focus on providing mobile services”.A Study of training and its impact on performance Telemedia services fixed line customers. Bangalore Institute Of Management Studies 24 . 2004. as of January 31.2. 3. Bharti’s footprint extends across 15 circles.

3. VISION: "To provide global telecom services and delight customers.A Study of training and its impact on performance Telemedia services 3." Bangalore Institute Of Management Studies 25 .

4. MISSION: We will meet the mobile communication needs of our customer through: Error free service delivery Innovative product and service Cost efficiency Unified messaging solution     Bangalore Institute Of Management Studies 26 .A Study of training and its impact on performance Telemedia services 3.

Customer first We are committed to delivering service beyond the expectation of the customer. Bangalore Institute Of Management Studies 27 . learning and ideas actively encouraged. Our Quality of customer responsiveness clearly differentiates us from others.A Study of training and its impact on performance Telemedia services 3.5. which will continuously create new growth engines. BHARTI VALUES: Innovation We will generate and implement entrepreneurial and innovative ideas. Ours is a culture of inclusively where feedback. We distinguish between performance and non-performance by valuing achievement at the individual as well as the team level. sought and acted upon. Performance culture We benchmark our process and performance against world –class standard.

As a responsible corporate citizen we will contribute to and bind by environment and legal norms 3.A Study of training and its impact on performance Telemedia services Valuing people We nurture an environment where people are respected and there uniqueness is valued. ORGANIZATIONAL HIERARCHY: Bangalore Institute Of Management Studies 28 . Responsible Corporate Citizens We are committed to making a positive and proactive contribution to the community.6. We believe that people are our key differentiators.

1.00 National : Rs. The different tariff plans available for landline connection are: i. Messaging charges: Local : Rs. PRODUCTS AND SERVICES: Airtel basically deals with Mobile.A Study of training and its impact on performance Telemedia services 3.00 Call rates: Landline to local landline: Rs. Landline to local mobile: Rs. 0.C. 1. and Telemedia services. • Broadband services: This is the service offered in the form of internet connection and P. STD ( to any mobile or landline) : Rs. 1. Secure.7. • Telemedia services: It is the service offered in the form of landline connection. Broadband.10 / 3 min.10 / 1 min. • Mobile services: Basically deals with prepaid and postpaid connections. Plan 180: Talk time: Rs. Bangalore Institute Of Management Studies 29 . 1.00 Centrex facility : Unavailable. 2.10 / 1 min.

Plan 250: Talk time: Rs.10 / 3 min.10 / 1 min. Landline to local mobile: Rs. 1. iii. 2.10 / 30 sec.00 Call rates: Landline to local landline: Rs.00 Centrex facility : Unavailable. 1. 500. 1. Messaging charges: Local : Rs.10 / 1 min.00 National : Rs.A Study of training and its impact on performance Telemedia services ii. 2.10 / 3 min. 1. 1. Plan 499: Talk time: Rs.00 National : Rs. STD ( to any mobile or landline) : Rs. Landline to local mobile: Rs.00 Centrex facility : Available. 125. Bangalore Institute Of Management Studies 30 . Messaging charges: Local : Rs.10 / 45 sec. 1.00 Call rates: Landline to local landline: Rs. 1. STD ( to any mobile or landline) : Rs. 1.

00 / 3 min.95 / 1 min.00 Call rates: Landline to local landline: Rs.95 / 3 min.A Study of training and its impact on performance Telemedia services iv.00 Centrex facility : Available. v. 800.95 / 1 min. STD ( to any mobile or landline) : Rs. Messaging charges: Local : Rs.00 National : Rs.00 National : Rs. 1. 1.00 Centrex facility : Available. Bangalore Institute Of Management Studies 31 . 0. 2. Plan 1000: Talk time: Rs. Landline to local mobile: Rs. 1.00 / 1 min. STD ( to any mobile or landline) : Rs.00 / 1 min. Plan 725: Talk time: Rs. Landline to local mobile: Rs. 1100. 1. 0. 1. 2. 0. Messaging charges: Local : Rs.00 Call rates: Landline to local landline: Rs.

31.8.5% of total market share.577. is 1. Canada and UK etc with 284-partner network. Enjoy the roaming across 38 partner network & above 700 cities. 2006.000 company operated through a23 circles Bharti having 27. • In 2007 Bharti Airtel has been rated among 10 best performing companies in the world in the Business Week IT 100 list. MILESTONES: • First to expand its network with the installation of second mobile switching center in April. Bharti Airtel raised its first IPO and it became the countries first 100% book-building offer. • It is first to provide roaming to its subscribers by forming an association called world network. consisting telephone customers. • In 2002. Moreover roam across international destination in 119 countries including USA. Bangalore Institute Of Management Studies 32 . • Bharti Airtel is one of India’s leading private sector providers of telecommunications services based on an aggregate of 24.419 customers as of June 30. 19. • Company having total customer base quarter year 2005.A Study of training and its impact on performance Telemedia services 3. First to provide roaming facility in USA. 1997 and the first to introduce the intelligent network platform.

This landmark has catapulted Bharti Airtel into the club of top mobile operators in the world in terms of subscriber base. The 60 million customer base covers mobile as well as fixed line and broadband customers. 3. • Competitive service provider of the year 2005 at the Frost and Sulivan AsiaPacific ICT awards. The Award is recognition of the intense customer care focus and orientation of brand Airtel. Bangalore Institute Of Management Studies 33 . • Bharti Airtel has won the Nasscom IT Innovation Award for Business Model Innovation for the year 2006. today said that it has achieved the 60 million customer mark. fortune. • Bharti Airtel was voted the best managed company (large cap) in India at the 2006 Asia Money Award. • In 13.9. 2008.A Study of training and its impact on performance Telemedia services • In 2007 it became the first telecom industry to provide a broadband connection of 8 Mbps. • Bharti Airtel was won the “Avaya Global Connect Customer Responsiveness Award. India’s leading telecommunication services provider. Feb. • Sunil Bharti Mittal was adjudged as the Asia Businessman of the year 2006 by the globally renowned business magazine. AWARDS AND RECOGNITIONS: • Wireless service provider of the year 2005 at the Frost and Sulivan AsiaPacific ICT awards. Bharti Airtel Limited. The company received the Award for the firstof-its-kind innovative agreement that it entered into with IBM during the year. 2006” for best customer service in the telecom sector for the second year running.

A Study of training and its impact on performance Telemedia services • Bharti Airtel has taken the top spot in the “ Buzziest Brand of the year 2007 Poll” conducted by agencyfaqs for the second year in a row. • Bharti teletech has been awarded the golden peacock award for 2006 in the Innovative product/service in telecommunication category.1 1) TO KNOW THE NECESSITY OF TRAINING FOR AN INDIVIDUAL Employee were asked about the necessity of training TABLE 1 NO. • Bharti foundation won the golden peacock award 2006 for corporate social responsibility (CSR) in the NGO category. ANALYSIS AND INTERPRETATION ANALYSIS . OF EMPLOYEES 100 0 100 Source: Survey Analysis OPTIONS Yes No Total PERCENTAGE 100% 0% 100% Bangalore Institute Of Management Studies 34 . 4.

CHART I Bangalore Institute Of Management Studies 35 .A Study of training and its impact on performance Telemedia services All the employees said that the training is necessary for an individual. Interpretation The above analysis shows that all the employees are of opinion that they need training.

OF EMPLOYEES 98 PERCENTAGE 98% Bangalore Institute Of Management Studies 36 . TABLE 2 OPTIONS Yes NO.A Study of training and its impact on performance Telemedia services 100% 0% Yes No GRAPHICAL REPRESENTATION ON NECESSITY OF TRAINING FOR AN INDIVIDUAL 2) TO KNOW WHETHER TRAINING BRINGS EFFECTIVENESS IN THE ORGANISATION The employees were asked about the effectiveness of training in the organization.

Interpretation From the analysis it is very clear that all the employees feel that training brings effectiveness in the organization.A Study of training and its impact on performance Telemedia services No Total 2 100 Source: Survey 2% 100% Analysis 98 percent of employee’s opinion is that training brings effectiveness in an organization and only 2 percent of employees said it is not so effective. CHART 2 Bangalore Institute Of Management Studies 37 .

TABLE 3 Bangalore Institute Of Management Studies 38 .A Study of training and its impact on performance Telemedia services 98% Yes 2% No GRAPHICAL REPRESENTATION ON EFFECTIVENESS OF TRAINING 3) RATING OF SELECTION PROCESS FOR TRAINING The employees were asked to rate the selection process for training.

4% of them rated it as satisfactory. Interpretation From the above analysis it is very clear that the selection criteria for training at are highly satisfactory.A Study of training and its impact on performance Telemedia services OPTIONS Very Good Good Satisfactory Poor Total NO OF EMPLOYEES 69 27 4 0 100 Source: Survey PERCENTAGE 69% 27% 4% 0% 100% Analysis From the above table it is clear that 69% employees rated the process as Very good. CHART 3 Bangalore Institute Of Management Studies 39 . and no employee rated it as poor. 27% of them rated it as good.

A Study of training and its impact on performance Telemedia services 80% 70% 60% Percentage 50% 40% 30% 20% 10% 0% 69% 27% 4% Very Good Good Satisfactory 0% Poor No of Employees GRAPHICAL REPRESENTATION OF SELECTION PROCESS FOR TRAINING CHI.SQUARE TEST:- H0= There is no significance difference between the employees for rating of selection process of training Bangalore Institute Of Management Studies 40 .

of employees MALE FEMALE 30 17 39 10 TOTAL Very good Good Satisfactory Total 69 27 4 100 1 48 3 52 Bangalore Institute Of Management Studies 41 .A Study of training and its impact on performance Telemedia services H1= There is a significance difference between the employees for rating of selection process of training OPTIONS No.

27 16/13=1.050 Bangalore Institute Of Management Studies 42 .14 121/2=60.A Study of training and its impact on performance Telemedia services Male 30 17 1 69*48/100 27*48/100 4*48/100 E 33 13 2 Female 39 10 13 69*52/100 27*52/100 4*52/100 E 36 14 2 O 30 17 1 39 10 13 TOTAL E 33 13 2 36 14 2 100 (O-E) -3 4 -1 3 -4 11 (O-E)^2 9 16 1 9 16 121 (O-E)^2/E 9/33=0.25 16/14=1.F.86 D.5 CALCULATED VALUE = 63.2 1/2=0.5 9/36=0. = (3-1) (2-1) = 2*1 = 2 α= .

TABLE 4 OPTIONS Yes No Total NO.CALCULATED VALUE (63.81) THEREFORE.THERE IS NO SIGNIFICANCE DIFFERENCE BETWEEN THE EMPLOYEES FOR RATING OF SELECTION PROCESS OF TRAINING. CONCLUSION:. OF EMPLOYEES 95 5 100 Source: Survey Analysis PERCENTAGE 95% 5% 100% Bangalore Institute Of Management Studies 43 .86) IS GREATER THAN TABLE VALUE (7. H0 IS ACCEPTED. 4) EMPLOYEES OPINION ABOUT IMPROVING THEIR SKILLS The employees were asked a question to know whether they are interested in improving their skills.A Study of training and its impact on performance TABLE VALUE = Telemedia services DECISION:.

CHART 4 Bangalore Institute Of Management Studies 44 .A Study of training and its impact on performance Telemedia services From the table it is clear that 95 percent of employees feel that they should improve their skills but only 5 percent of them feel that there is no requirement of improving there skills. Interpretation From the analysis it is clear that the all most all employees want to improve their skills.

Bangalore Institute Of Management Studies 45 . that the training provided will help in the development of their skills.A Study of training and its impact on performance Telemedia services 95% 5% Yes No GRAPHICAL REPRESENATATION OF EMPLOYEES IMPROVING THERE SKILLS 5) TO KNOW WHETHER THE TRAINING PROVIDED HELPS EMPLOYEES IN DEVELOPMENT OF THIER SKILLS The employees were asked a question.

Interpretation From the analysis it is very clear that the training provided will help in the development of employee’s skill. Bangalore Institute Of Management Studies 46 . OF EMPLOYEES 98 2 100 Source: Survey PERCENTAGE 98% 2% 100% Analysis From the table it is very clear that 98% of employees feel that training provides development. only 2% of them feel that the training does not provide for development.A Study of training and its impact on performance Telemedia services TABLE 5 OPTIONS Yes No Total NO.

TABLE 6 Bangalore Institute Of Management Studies 47 .A Study of training and its impact on performance Telemedia services CHART 5 98% 2% Yes No GRAPHICAL REPRESENTATION TO KNOW WHETHER THE TRAINING PROVIDE FOR DEVELOPMENT 6) EMPLOYEES SATISFACTION TOWARDS TRAINING METHODS AND TECHNIQUES The employees were asked a question to know whether they are satisfied with the training methods and techniques.

OF EMPLOYEES 87 13 100 Source: Survey PERCENTAGE 87% 13% 100% Analysis From the above table it is clear that 87% of employees are satisfied with the training techniques and methods and 13% of them are not satisfied with the training methods or techniques Interpretation From the above analysis it is very clear that most of the employees are satisfied with the training methods and techniques.A Study of training and its impact on performance Telemedia services OPTIONS Yes No Total NO. CHART 6 Bangalore Institute Of Management Studies 48 .

A Study of training and its impact on performance

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87%

13%
Yes No

GRAPHICAL REPRESENTATION OF THE TRAINING METHODS AND TECHNIQUES

7) TO KNOW THE EXTENT TO WHICH

TRAINING IS HELPFUL IN IMPROVING SKILLS FOR IMPLEMENTING IN THEIR JOBS. The employees were asked a question to know whether the training provided is helpful in improving the skills, so that they can implement that in the job.

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A Study of training and its impact on performance

Telemedia services

TABLE 7 OPTIONS Maximum Average Minimum Least Total NO OF EMPLOYEES 39 54 7 0 100 Source: Survey Analysis From the above table it is known that 39% of employees said that training is helpful in improving their skills up to maximum level, 54% of employees responded that it is helpful to Average level and 7% responded that training is helpful in improving their skills for implementing in jobs to minimum level and none responded to least. Interpretation From the analysis it is very clear that the training provided to the employees are useful in improving their skills and implementing the same in the job. PERCENTAGE 39% 54% 7% 0% 100%

Bangalore Institute Of Management Studies

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A Study of training and its impact on performance

Telemedia services

CHART 7
60% 50% Percentage 40% 30% 20% 10% 0% Maximum Average Minimum Rating of Training 7% 0% Least 39% 54%

GRAPHICAL REPRESENTATION TO KNOW THE EXTENT OF TRAINING TO IMPROVE THE SKILLS

8) SATISFACTION OF EMPLOYEES TOWARDS THE

TRAINERS WHO ARE CONDUCTING THE TRAINING PROGRAMME

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Interpretation From the analysis it is clear that most of the employees are satisfied with the trainers who are conducting the training programmes. OF EMPLOYEES 89 11 100 Source: Survey Analysis PERCENTAGE 89% 11% 100% From the table it is clear that 89% of the employees are satisfied with the trainers who are conducting the training programme and 11% of the employees are not satisfied with the trainers who are conducting the training programme. Bangalore Institute Of Management Studies 52 .A Study of training and its impact on performance Telemedia services The employees were asked a question to know whether they are satisfied with the trainers who are conducting the training program TABLE 8 OPTIONS Yes No Total NO.

Bangalore Institute Of Management Studies 53 .A Study of training and its impact on performance Telemedia services CHART 8 89% 11% Yes No GRAPHICAL REPRESENTATION OF THE SATISFACTION OF THE EMPLOYEES TOWARDS THE TRAINEERS 9) RATING OF THE TRAINING PROGRAMME IMPARTED TO EMPLOYEES The employees were asked to rate the training programme imparted.

Bangalore Institute Of Management Studies 54 . 54% of the employees rate it as above average. PERCENTAGE 30% 54% 14% 2% 0% 100% Interpretation From the analysis it is clear that most employees’ opinion towards training programme is above average and out standing. 14% of the employees rate it as the Average. and 2% of the employees rate it as below average and none responded to least.A Study of training and its impact on performance Telemedia services TABLE 9 OPTIONS Outstanding Above Average Average Below Average Poor Total NO OF EMPLOYEES 30 54 14 2 0 100 Source: Survey Analysis From the table it is clear that 30% employees rate the training programme as outstanding.

that if they are not satisfied with the training then the duration of training is extended or not.A Study of training and its impact on performance Telemedia services CHART 9 60% 54% Percenatge 50% 40% 30% 20% 10% 0% 30% 14% 2% 0% ut sta nd in g Av er ag e ve ra ge A bo ve Rating GRAPHICAL REPRESENTATION ON RATING OF THE PROGRAMME IMPARTED TO EMPLOYEES 10) TO KNOW WHETHER THE DURATION OF THE TRAINING PERIOD IS EXTENDED TO THE EMPLOYEES IF THEY ARE NOT SATISFIED The employees were asked a question. Bangalore Institute Of Management Studies Be lo w O A A ve ra ge Po or 55 .

Interpretation From the above analysis it is very clear that if the employees are not satisfied with the training then the duration of training is extended.A Study of training and its impact on performance Telemedia services TABLE 10 OPTIONS Yes No Total NO. OF EMPLOYEES 90 10 100 Source: Survey Analysis PERCENTAGE 90% 10% 100% From the table it is clear that 90% of the employees’ opinion is that the training period is extended if they are not satisfied with the training and 10% says they are not satisfied. CHART 10 Bangalore Institute Of Management Studies 56 .

A Study of training and its impact on performance Telemedia services 90% 10% Yes No GRAPHICAL REPRESENATION ON EXTENDING THE TRAINING DURATION IF THE EMPLOYEES ARE NOT SATISFIED 11) TO KNOW THE DURATION OF THE TRAINING PERIOD The employees were asked about the duration of the training TABLE 11 Bangalore Institute Of Management Studies 57 .

13% of the employees is satisfied with the duration of the training period of 1 year and. Interpretation From the above analysis it is clear that the employees prefer 6 months to 1 year of training duration CHART 11 Bangalore Institute Of Management Studies 58 .A Study of training and its impact on performance Telemedia services OPTIONS 6 Months 1 Year 2 Years 3 Years Total NO. 2% of the employees is satisfied with the duration of the training period of 2 years and none responded to 3 years of duration. OF EMPLOYEES 85 13 2 0 100 Source: Survey PERCENTAGE 85% 13% 2% 0% 100% Analysis From the above table it is very clear that 85% of the employees is satisfied with the duration of the training period of 6 months.

Bangalore Institute Of Management Studies 59 .A Study of training and its impact on performance Telemedia services 90% 80% 70% PERCENTAGE 60% 50% 40% 30% 20% 10% 0% 85% 13% 2% 6 Months 1 Year 2 Years RATING 0% 3 Years GRAPHICAL REPRESENTATION OF DURATION OF TRAINING PERIOD 12)EMPLOYEES SATISFACTION TOWARDS THE IMPROVEMENTS ADOPTED IN THE TRAINING.

Bangalore Institute Of Management Studies 60 .A Study of training and its impact on performance Telemedia services The employees were asked their opinion about the improvements adopted in the training TABLE 12 OPTIONS Yes No Not aware Total NO. Interpretation From the above analysis it is clear that the employees are satisfied with the improvements adopted in the training. OF EMPLOYEES 95 5 0 100 Source: Survey PERCENTAGE 95% 5% 0% 100% Analysis From the above table it is very clear that the 95% of the employees are satisfied with the improvements adopted in the training period and 5% of the employees are not satisfied with the improvement adopted in the period.

FINDINGS  Survey reveals that training is necessary for an individual.1. Bangalore Institute Of Management Studies 61 .A Study of training and its impact on performance Telemedia services CHART 12 100% 80% Percenatge 60% 40% 20% 0% 95% 5% Yes No Rating 0% Not aware GRAPHICAL REPRESENTATION OF IMPROVEMENTS ADPOTED AFTER THE TRAINING PERIOD 5.

 The duration of the training period is extended if the employees are not satisfied.A Study of training and its impact on performance Telemedia services  According to the survey conducted training brings effectiveness in the organization. Bangalore Institute Of Management Studies 62 .  13% of the employees are dissatisfied with the training methods and techniques adopted in the organization.  Maximum number of employees prefers 6 months to 1 year of training duration.  The training provided helps in improving there skill up to maximum and average level.  Employees rated the programme imparted to them as above average and outstanding.  11% of the employees are not satisfied with the trainers who are conducting the training programme.  5% of the employees are satisfied with the improvements adopted in the training.  The selection criteria for training of the employees at Bharti Airtel telemedia services is satisfied  Training provided helps in improving the skills of the employees.  All most all employees are of the opinion that Training provides for development of employees according to the study.

2. as it brings a friendly environment in the organization. RECOMMENDATION AND SUGGESTION Bangalore Institute Of Management Studies 63 . training must be improved at various related fields in the organization and the experienced feel much better after training period. CONCLUSION It is found that the training and development at Bharti Airtel telemedia services will help the employees in improving there skills and makes them feel at home. 5.A Study of training and its impact on performance Telemedia services 5.3. It can be concluded that the Bharti Airtel telemedia services takes due the care in Training and development process believes that the amount of time and effort spent in selecting the right people for training may make managing them as employees much less difficult because more problems will be eliminated.

so training must be provided effectively and employees’ opinion should be maintained constantly.  Few employees are not satisfied with the selection criteria for the training.  Employees are of the opinion that training helps in development of their skills.  Few employees are not satisfied with the improvements adopted in the training. so company should adopt still more effective ones.  Since almost all employees want to improve their skills. new methods and techniques need to adopt to train the employees.A Study of training and its impact on performance Telemedia services  Employees’ opinion is that training brings effectiveness in the organization. measures should be taken to satisfy them BIBLIOGRAPHY Books: Bangalore Institute Of Management Studies 64 . so company should constantly concentrate on training aspects.

Journals & Magazines: • Bharti Today. Mastermind. 2nd edition.A Study of training and its impact on performance Telemedia services • C. 12th edition. “Business Research Methods”. • Donald Cooper & Pamela Schindler. Delhi. Vikas Publishing House.. “Marketing Management”. 2nd edition. Czinkota & Masaaki Kotabe. 2007. 2002.2010 edition. • H. April 2011 edition. Websites: Bangalore Institute Of Management Studies 65 . “ Research Methodology”. ICFAI Publications. 2007. New Delhi. • Michael R. New Age International Publishers. “Marketing Management”. 2006. Singapore. New Delhi.R. Volume 10 & Volume 11. Tata McGraw-Hill Publishing Co. Kothari. • Philp Kotler & Mithileshwar Jha. 9th edition. R. Pearson Education Publication.

airteltelecom.wikipedia.com • www.com ANNEXURE Bangalore Institute Of Management Studies 66 .A Study of training and its impact on performance Telemedia services • www.

A Study of training and its impact on performance Telemedia services QUESTIONAIRE Dear Respondent. I am a student of Bangalore institute of Management Studies. Do you think training is necessary for the individual? Yes No Bangalore Institute Of Management Studies 67 . GENDER : : 20-40 : Male 40-60 Female 4. in which. I seek your kind support in providing necessary information. as a part of my academic assignment. NAME 2. AGE 3. 1. OCCUPATION : Service 6. pursing MBA. conducting a survey on “A Study on Training and its impact on performance. Your opinion is highly valuable and I assure that information provided by you will be strictly kept confidential. INCOME : up to 1 lakh up to 3 lakh up to 5 lakh Please tick the appropriate column: 1.

Does your training provide you for development? Yes No 6. Do you think Training brings effectiveness in an organization? Yes No 3.A Study of training and its impact on performance Telemedia services 2. The present selection process for training Very good Good Satisfactory Poor 4. Do you feel that there is a need to improve your skills that you need to perform your job? Yes No 5. Are you satisfied with the training method and techniques adopted in your organization? Bangalore Institute Of Management Studies 68 .

Average 4.A Study of training and its impact on performance Telemedia services Yes No 7. How far is your training helpful in improving your skills? • Maximum • Average • Minimum • Least 8.Below Average Bangalore Institute Of Management Studies 69 .Above Average 3. How do you rate the program imparted? 1-Outstanding 2. Are you satisfied with the trainers who are conducting the training programme? Yes No 9.

Poor 10.A Study of training and its impact on performance Telemedia services 5. Preferred duration of training • 6 months • 1 year • 2 years • 3 years 12. If the trainees are not satisfied during the probation/training period. After training are improvements adopted and are you satisfied with the improvements adopted? Yes No Not aware 70 Bangalore Institute Of Management Studies . will his training be extended? Yes No 11.

Any suggestions for improvements? _________________________________________________ _________________________________________________ Thank You. Bangalore Institute Of Management Studies 71 .A Study of training and its impact on performance Telemedia services 13.

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