Monday June 3, 2013


Schedule of Events
M o n d ay J u n e 3 , 2 0 1 3 7 a.m. – Registration and Breakfast 8:30 – OPENING REMARKS – Hall C 8:45 – KEYNOTE 9:15 – KEYNOTE
Rob Bruce, Rogers Communications Peggy Johnson, Qualcomm

Monday June 3, 2013

Network Transformation – Al Waxman Room

Chris Bachalo, Juniper Networks; Carl Herberger, Radware; Chuck Kaplan, Ciena; Michael Strople, Allstream. Moderator: Peter Rhamey, TMT Advisors


Doug Webster, Cisco

Mike Couture, Amdocs; Alan Seiffert, Seiffert Media Advisors; Dave Caputo, Sandvine; Jeff Gilchrist, IBM Canada; Heather Tulk, Bell Canada

10:00 – KEYNOTE 10:30 – COFFEE

Business Models in a Converged World

Hans Vestberg, Ericsson

The Canadian Telecom Summit Daily News is produced for the delegates by

Paul Brannen, Samsung; Nauby Jacob, Bell Mobility; James Maynard, Wavefront; Alec Saunders, BlackBerry. Moderator: Ian Hardy, Mobile Syrup

Bernard Lord, CWTA

Devices, Screens and Apps – Donald Sutherland Room

Billions moving at light speed
By Mark Goldberg and Michael Sone

4:45 – KEYNOTE

Customer Focused Business Transformation – Pierre Berton Room

Mark Henderson, Ericsson Canada


Serge Babin, Xplornet; Edel Ebbs, BlackBerry; Richard Eyram,; Steven Kirkeby, JD Power. Moderator: Daniel Rydeen, PwC

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HAT A YEAR IT HAS BEEN since we last came together. The communications sector continues to move at light speed, while the mechanics of government appear to remain static by comparison. Even in the absence of a national digital strategy, Canada’s transformation toward an innovation economy continues, led more by business realities than government policy. Investment continues. Billions of dollars are being spent by incumbents and new entrants trying to gain competitive advantage in delivering more advanced and more innovative services. Companies that compete in some arenas are finding interesting ways to


work together in others, especially as carriers and media companies come together under a single corporate umbrella. With more than 20 years of intense competition, some participants have flourished, others have proved less enduring. A number of times, for long distance, for local wireline, and twice now for wireless, we have seen industry expansion followed by a period of consolidation. This is a recurring phenomenon that has characterized the industry for many years. The benefits of lowered entry barriers that inhere from competition — innovation, speed to market, lower pricing, greater employment opportunities — also present a lack

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CRTC: Wireless Code coming at 9 a.m.
where consumers and corporations and many others had their say on how Canadian wireless companies should deal with their customers. This morning the Regulator will have its say and its chairman, Jean-Pierre Blais, will speak to it tomorrow morning during his CTS keynote. We’d also bet it’s a key topic of conversation during Tuesday’s 11 a.m. Regulatory Blockbuster panel session…

BMO Capital Markets is a trade name used by BMO Financial Group for the wholesale banking businesses of Bank of Montreal, BMO Harris Bank N.A. (formerly Harris N.A.) and Bank of Montreal Ireland p.l.c, and the institutional broker dealer businesses of BMO Capital Markets Corp. and BMO Capital Markets GKST Inc. in the U.S., BMO Nesbitt Burns Inc. (Member – Canadian Investor Protection Fund) in Canada, Europe and Asia, BMO Nesbitt Burns Securities Limited (registered in the United States and a member of FINRA), BMO Capital Markets Limited in Europe, Asia and Australia and BMO Advisors Private Limited in India. ® Registered trademark of Bank of Montreal in the United States, Canada and elsewhere. ®† Registered trademark of Bank of Montreal in the United States and Canada.

re customers getting gouged? When can they walk away from their contracts? Should the three-year variety abolished? When should phones be unlocked? These and a number of other questions will be addressed by the CRTC when it releases its new Wireless Code of Conduct today (Monday) at 9 a.m. The Commission held a fiveday hearing back in February

of certainty many find unnerving. So, where new companies will spark a flurry of new services and promises and even delivery of better customer service, it is to be expected that some of those same companies that contributed to more market dynamism, will themselves perish. This is not necessarily evidence that market forces aren’t working. Competitive markets will flourish even as competitors come and go. This is the way it is supposed to be in a market-based economy. If one compares where we are at now with where we were 20 years ago, it isn’t hard to conclude that we’ve achieved a decent measure of success. Yes, there are more dollars leaving our wallets every month — but that is an individual choice we all make. We have more service options, more convenience in our personal and business lives, a greater number of companies vying for our loyalty, and more

global opportunities for Canadian companies to demonstrate entrepreneurial and technological excellence. These are good things. We trust that the next three days will trigger ideas for each of you and hope you find the sessions enlightening and challenging, stimulating and thoughtprovoking. Thank you for joining us.

Mark Goldberg, right, is a telecom industry consultant and Michael Sone, left, is head of NBI/Michael Sone Associates, a telecom market research firm. Together, they are co-founders of GST Conferences, the producers of The Canadian Telecom Summit.

Are you missing out on what everyone’s talking about? These and hundres more stories like it can be found on, the Canadian industry’s home page.

Monday June 3, 2013

This is not what happens in the Minister’s office. Expediency? The Americans held their 700 MHz spectrum auction four YEARS ago and are deploying LTE all over the place with it right now. What this shows me (and some others) is that managing spectrum should fall under the jurisdiction of the CRTC and be out of the hands of the politicians altogether. This is something former CRTC chair Konrad von Finckenstein knew well. Only an arms-length agency where no one is worried about the impact on polls should be permitted to manage spectrum for the benefit of all Canadians. In fact, Canada is alone in the western world with spectrum managed by the politicians. give it to the crtc “We now have fully integrated companies offering telephone, wireless, broadcasting and Internet services. It no longer makes sense to have a single regulator for wireline service providers, but two different civil regulators for wireless service providers. More to the point, the lack of regulatory coherence is an obstacle to innovation and competition, and makes it difficult to maximize economic and social benefits for Canadians,” said von Finckenstein back in 2010. I don’t know what CRTC chair Jean-Pierre Blais thinks about this issue directly, but having heard him speak often enough, the quote above from Clyburn on transparency and openness and the focus on the consumer could have come directly from him. Political dithering has left us frighteningly behind our southern neighbours and many others on spectrum development. The folks at Industry Canada have done the work. There is a spectrum road map, but as long as we have to wait for politicians to move, the farther behind we fall. Taking spectrum decisions from the hands of the politicians is the only way to make sure it can be managed, cleared and deployed in the way we all know it will need to be now and into the future.


It’s time to take spectrum away from the politicians
By Greg O’Brien

Rogers launches low income broadband plan
By Susanne Hasulo

DAY ONE Monday June 3, 2013

T’S INSTRUCTIVE, TRAVELLING to a country where spectrum policy seems focused on what’s best for citizens and not what’s best for the government itself. In her keynote to the annual CTIA Conference in Las Vegas which we attended two weeks ago, acting FCC chair Mignon Clyburn laid out just what the Federal Communications Commission has done and is doing on the wireless front, in good detail. It was a straightforward account of what is going on with the spectrum file Stateside; concrete strategy geared towards the public interest, clearly spoken by a government official in a way that I have never heard set out so well by any public official in Canada. The FCC has moved quickly and decisively on spectrum because as data requirements continue to escalate in size and speed, finding adequate spectrum to accommodate growth and feed the economic efficiency and prosperity broadband wireless can deliver to citizens is an enormous ongoing challenge. Clyburn spoke of the upcoming voluntary incentive spectrum auction that involves U.S. TV broadcasters giving up their spectrum (which we also covered the last two times we were in Vegas, at the CES Show in January and the National Association of Broadcasters’ convention last month) and more importantly of a myriad other spectrum issues in front of the FCC — and what the agency is doing on those files. “While the voluntary incentive auction proceeding receives much of the attention these days, it is hardly the only wireless engagement in our portfolio. Consistent with Congress’s directives in the Spectrum Act, we are moving



forward with plans to auction 10 megahertz of spectrum in the H Block, and 55 megahertz in other bands, as required by the Act,” she said. “We not only plan to clear and reallocate spectrum. The FCC is continuing to promote new strategies to use spectrum more efficiently. We are promoting innovative ways to share spectrum, such as facilitating small cell technology in the 3.5 GHz band.” She also noted that the FCC and the Commerce Department are meeting next month to finish recommendations on sharing in the 1755 – 1850 MHz band and that the FCC has initiated a proceeding on air to ground mobile broadband service in the 14 GHz KU band, geared at improving Wi-Fi in planes. no vision Of course, I know there are many good folks inside Industry Canada who are working on all of these same files and have ideas on what should and should not be done. Publicly though, few know what the Federal Government, writ large, has in mind. We have a federal government with almost no overt vision on wireless or a digital economy (a strategy for which was to be released in 2010, but which the Minister of Industry says is still coming, someday), beyond perhaps, how many dollars it can bring in during the next auctions. Right now the ministry is lurching through a crisis it helped create. As three of the newest wireless companies teeter on the edge of going out of business, Industry Canada has slapped together a politically motivated spectrum transfer review which will only served to chill any outside investment in the sector and may well

delay the 700 MHz spectrum auction. How many outside investors would put their money in Canada when the government seems to want to change the rules partway through the game? Our Minister of Industry, Christian Paradis, has made embarrassingly few direct public announcements of what the governments goals are for wireless and spectrum policy, especially in the level of detail given by Clyburn. The last substantive thing the Minister said formally to and about the industry came in October at the International Institute of Communications Canadian chapter conference, where threequarters of the speech was pure federal government talking points. Thankfully, he did have a pronouncement on white spaces and that file is moving forward, as it is in the States. However, that speech, as all ministerial speeches are, was peppered with retread and tired political statements on the achievements of the federal government. Clyburn, who is acting chair while the FCC waits on Congressional approval of President Obama’s appointee Tom Wheeler, never mentioned the administration itself once. “My goal during this transitional period is simple: to keep the agency moving in the right direction,” she said. “This requires three key things: openness and transparency, ensuring that the public understands and engages with the agency; expediency, processing and making decisions in as timely a manner as possible; and a continued focus on the consumer.” This is exactly what she should be saying. This is exactly what the FCC should be doing. This is just what the CRTC is doing on the many files under its control.

ORONTO – Rogers Communications announced today it will launch of a new broadband internet pilot project designed to provide affordable broadband internet, computers and software to residents in Toronto Community Housing (TCH). Many, including, have been urging Canada’s internet service providers and government stakeholders to do something to make the delivery of inexpensive broadband access to low-income Canadians a priority and we are heartened to see Rogers take this step. Rogers’ new Connected for Success initiative, slated to begin later this year, will provide TCH residents and families with lowcost internet access, as well as access to subsidized computers, software and tech support. “Over two million Canadians are without internet at home today, and our youth have the most to lose without access to the technology,” said Rob Bruce, Rogers’ president, communications. “We must

invest and develop our youth to ensure they have the digital savvy they need to be part of and prosper in Canada’s digital future. And it starts with a broadband connection.” Robert Goodman, Rogers’ senior director of Internet product management, told that Toronto Community Housing will handle the identification of which residents will be eligible (as an example, residents who receive rent subsidies) and help them coordinate with Rogers technicians, who will then install a new system or switch a resident’s existing internet account to the Connected for Success program. Participants who qualify will have access to $9.99 per month for broadband internet speeds of 3Mbps and usage allowance up to 30 GB. Microsoft Canada and Compugen are also supporting the Rogers program by providing the option to purchase a computer for $150 that will come pre-loaded with complimentary software along with access to technical support. Toronto Community Housing is Canada’s largest affordable

housing provider, with 58,000 units and approximately 170,000 residents. Goodman estimates roughly one-third of TCH residents may qualify for the Rogers affordable internet program. Connected for Success participants will additionally have access to digital literacy programming and resources that will help them get the most out of their internet connection. According to Statistics Canada, in 2010 (the most recent StatCan data available) 21% of Canadian households didn’t have Internet access at home. However, while the vast majority (97%) of households with incomes of $87,000 or more had home Internet access, just 54% of households with incomes of $30,000 or less had it. “It’s unfathomable that Canadians are living without internet access today because they simply cannot afford it. With Connected for Success we’ve taken the first step to connect youth and we urge our competitors, our partners and communities to work with us to bridge Canada’s digital divide,” said Bruce. In developing the program,

Goodman says Rogers studied Connect 2 Compete, launched in the U.S. in 2011 by private industry to provide low-income families with access to broadband for $9.95 a month as well as to low cost computers and tech support. “For sure we tried to do our homework and tap in to other programs in other places to try and make sure this has the highest probability of success,” said Goodman. In 2012, Rogers launched Rogers Youth Fund and Tech Essentials, programs dedicated to the development of digital literacy and technology skills among Canadians. The Rogers Youth Fund program, www.rogersyouthfund. com, focuses on giving youth a brighter future through funding after school programs that provide digital access, digital literacy and academic support. In the past year, over 85,000 students have participated in programs supported by the Rogers Youth Fund. So with Rogers now taking the lead on this, we at are very hopeful Canada’s other ISPs will join in or launch such programs of their own.

ATINEAU – While many Canadians themselves wonder why they need a phone line attached to their home when they already carry their lives around inside the smartphones in their pockets and purses, the CRTC announced last week it plans to cut that old phone cord. An initiative announced to staff said the Regulator will begin to move from landlines to mobile phones starting with a pilot project today. “As you know, the CRTC is committed to providing technology to support our employees to


Commission itself looking to “cut the cord”
effectively perform their day-today work activities. Over the past few years, there has been a significant increase in adoption of cellular devices. This is consistent with the trend in private industry and in the consumer marketplace, as more and more people are replacing their traditional landline telephones with cellular devices,” reads the note to staff. “The adoption of cellular technology provides an opportunity for us to modernize the workplace and, at the same time, achieve significant savings. “Transitioning to cellular services will modernize the way we work. In addition to providing us with added mobility, features such as speed dial, access to contact lists or texting are what many of us are already using in our personal lives. By adopting cellular usage at the CRTC, we are demonstrating our commitment to workplace renewal.” So, a pilot project will start on June 3rd where the Commission’s telecommunications and new decisions group will begin transitioning from landlines to cell phones. It will then be evaluated in the fall and if successful will be rolled out to headquarters and the regions later this fiscal year. “We recognize this is a big change and we are committed to working through this transition gradually and efficiently,” says the note to staff. “This is part of a wider government of Canada initiative being led by Shared Services Canada to modernize telephone services to support a more mobile, connected, and efficient workforce.”

Fuller versions of all these original news stories can be found on

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