Assignment On Barriers of Upward Communication & way to overcome the barriers

Submitted to: Ashraf Al Mamum Associate Professor Bangladesh Institute of Bank Management

Submitted by:

1. 2. 3. 4. 5. Md. Md. Wahidul Islam Muhammad Tajul Islam Mohammad Kawsar Ahmed Mazumder Md Monirul Islam Md.Sakhawat Hossain ID:0712036 ID:0712037 ID:0712038 ID:0712039 ID:0712040

Bangladesh Institute of Bank Management (BIBM) Mirpur 2, Dhaka

Communication is neither transmission of message nor message itself. The communication process is complete once the receiver has understood the message of the sender. So communication becomes fruitful when it is understood by the receiver. Upward communication is termed as the flow of any kind of information from lower levels in the hierarchy to the upper ones in a company. Subordinates send messages providing answers to inquiries. writing. or revealing job related problems. communicating understanding about practices and policies.Introduction Communication is the exchange of thoughts. only passing orders from managers to subordinates are not important. Upward communication involves messages that are sent from subordinates to superiors. like emails and performance reviews. reporting on activities. So. Upward communication is termed as the flow of any kind of information from lower levels in the hierarchy to the upper ones in a company. It also used to allow them to know where they are a need for improvement in the work place. and the top management. or information. messages. and projects. In other words. Only passing orders from managers to subordinates is not important. healthy communication aids in bridging the communication gap between employees. There should also be a flow of information from employees to the top-level managers. A proper flow of information from ordinary employees to the higher management aids in clear communication. It is the mutual exchange of understanding originating with the receiver. Upward Communication Internal business communication can be either downward or upward. Upward communication is communication from workers to management. In a company. Upward communication is often encouraged considering managers have found that it keeps them aware of the feelings and moral of the employee. tasks. visuals. managers. which is better for carrying out any task. as by speech. There should also be a flow of information from employees to the top-level managers. . signals. Downward communication consists of communications sent from management to workers. the channels of information would typically be: Executive > Team Leader > Project Manager > Program Manager > Practice Director > Director > Board of Directors . or behavior.

flows While much of or the business to communication employees. · Helping subordinates cope with problems and facilitating their involvement Major Barriers to Upward Communication Communication is an integral part of working in the business environment. including: · Providing input for decision making · Advising about subordinates’ information needs · Providing information regarding subordinates · Providing a potentially constructive outlet · Allowing superiors to assess the effects of previous downward communication and. in organizations from directors managers upward communication channels also can exist. Upward communication has several functions.Fig: 1 Upward Communications In the light of above definition it can be stated that upward communication is the opposite system of downward communication which allows the flow of information from the down to the up. Individuals communicate various pieces of information to internal and external business stakeholders. Although it has been proved as an effective way of communication in the business management. It is tough to sent . it is not an easy to establish upward communication within the organization.

Filtering often can alter the original message. letters. The following barriers are seen in the upward communication system. Communication Medium Upward communication channels may be crippled by the communication mediums available to lower-level employees. . The employee’s immediate superior may change information in the message to reflect the supervisor’s opinion or understanding of the situation.message from lower management to higher management due to traditional structure of management where subordinates are only to follow the message of the higher management ignoring the degree of effectiveness of the message. Filtering also occurs when the message's recipient allows the message to pass through multiple individuals before reaching its final. Upward communication filtering occurs when employees pass a message intended for upper-level management through an immediate supervisor. Upward communication channels are the methods that lower-level or front-line employees use to transfer messages to managers. All communication medium have to make avable for all level of employee to sent clear message to upper level management. Filtering Filtering occurs when messages pass through an intermediary in the communication channel. Inappropriate upward communication mediums can create confusion for individuals receiving the messages. To overcome the medium barrier. These channels may face significant barriers for employees attempting to send feedback or other communication to higher-level management. limit its effectiveness or render it incomprehensible. supervisors and directors. intended party. However. memos. there is a need of establishing an effective communication system through which all level of employee can reach the directors or managers without interruption in order to exchange the message. Directors or managers often use multiple communication channels. employees may not have as many mediums at their disposal to send messages to directors or managers. Limited communication mediums can force employees to deliver messages using potentially ineffective methods. such as telephones. meetings and other methods.

listening is processing the information heard. Hearing Hearing. rather than listening.To overcome the filtering barrier which is suppose to change the original message and to reach the unchanged message to higher management or decision making body. to show you’re listening. helps to prevent the hearing barrier. like reflective listening and active listening. serves as another barrier to upward communication. the communication should be in the form of written or in the recorded voice which will keep the originality of the message. Reflective listening works by rephrasing what the other person says to ensure no miscommunication takes place. Intimidation Intimidation hinders upward communication by restricting the free exchange of ideas. Education or Experience Upward communication faces barriers when lower-level employees have different educational backgrounds than the individual requesting feedback. The message from any level of organization must be received with gratitude to encourage the employee to come up with their views and ideas to share with the higher authority. but not listening to the message conveyed. Hearing is registering sounds. To overcome the intimidation barrier gratitude and encouragement may be best option. a manager might respond to a worker who says “I can’t work next Friday because I have to drive my mother to the doctor” with “I’ll take you off the schedule Friday so you can take your mother to her doctor. Lower-level employees also may lack the specific business experience to allow . like posture and eye contact. For instance. managers could miss important feedback. Implementing listening strategies.” Active listening involves using nonverbal communication. Intimidation can be created through having an unwelcoming demeanor. A worker intimidated by his boss may not be honest or willing to speak up. This may prevent management from hearing feedback it could benefit from. This will remove the intimidation of employee to communicate the manager. By hearing their workers speak.

offer opportunities for communicating upward. education or experience. Misinterpreting the original message allows incorrect or unnecessary information to flow through the upward communication channel. (using such techniques as employee surveys. To overcome the barrier. and task groups). Managers. This may be because of management structure and long-time practice of the organization.them to reply with terms that are readily understood by the receiving parties. large international work forces or diverse local economic labor markets. a standard way should be set within organization to bridge the communication gap between the educated and uneducated employee. memo. newsletters. Cultural differences can affect the language in messages flowing through upward channels to managers. open-door policies. Educated employee is here to play the key role through enabling the capacity of receiving and delivering all sorts of message sent and received by the uneducated employee Cultural Differences Business organizations face cultural differences when sending messages through the company’s communication channels. This barrier can be more prevalent in companies with global operations. To overcome structural barriers. Try to reduce . Cross-cultural knowledge sharing among the employees through intensive and extensive training may blurred the cultural difference. Companies may need to employ managers who have an understanding of cultural differences and can translate messages through the upward communication channel to higher-level managers. may not encourage upward communication. An organization practicing downward or horizontal communication may not culture the upward communication within the organization. Employees also may have misunderstood the original message from a lack of understanding. who are habituated with bossing. Structural Barrier Most employees have trouble with upward communication.

Apart from this. increase coordination between departments. upward communication is the best in the sense of getting feedback of end users of a service or product.hierarchical levels. upward communication plays an important role in workplace morale. . The barriers traced in the upward communication are to be overcome by action taken by the manager and employee’s interest. and encourage two-way communication. Effective internal business communication involves removing barriers to upward communication. The feedback of the end user and customer dealing employee may contribute to the betterment of the organization. Conclusion: Despite different barriers.

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