Wednesday June 5, 2013

DAY THREE

Schedule of Events
W E D N E S D AY J U N E 5 , 2 0 1 3 7 a.m. - Registration and Breakfast 8:30 - Opening Remarks – Hall C 8:45 - Keynote
Sandy Carter, IBM

SUMMIT DAILY
Wednesday June 5, 2013

12:30 - Luncheon Keynote –
Karen Sheriff, Bell Aliant

DAY THREE

2:15 - Plenary - HALL C – The Next Generation of Wireless
Dean Brenner, SVP government affairs, Qualcomm; Brent Johnston, VP mobility solutions, Telus; Allison Lenehan, president, Xplornet Communications; Adrian Mah, managing director, Canada, inCode Consulting; Bruce Rodin, VP wireless technology, Bell; Michael Stephens, VP marketing, TeraGo Networks. Moderator: Rita Trichur, reporter, Globe and Mail.

9:15 - Plenary – Building an Innovation Economy
Chris Hodgson, sector lead, multi-channel solutions, Google; Tracey Jennings, Canadian leader, technology, information, communication and entertainment, PwC; Warren Justin, SVP and chief economist, Scotiabank; Ron Styles, president and CEO, SaskTel; Joan Vogelsang, president and CEO, Toon Boom Animation; John Weigelt, national technology officer, Microsoft Canada. Moderator: Namir Anani, president and CEO, Information & Communications Technology Council.

3:45 - Closing Remarks

The Canadian Telecom Summit Daily News is produced for the delegates by www.cartt.ca

Mark Goldberg and Michael Sone.

10:30 - Coffee 11:00 - CIO/CTO Roundtable
Mike Abramsky, CTO, Altus Group; Dave Codack, VP and head, employee technology, network and contact centre services, TD Bank Group; Eugene Roman, CTO, Canadian Tire; Lloyd Switzer, SVP network transformation, Telus. Moderator: Mark Kummer, VP service provider, Cisco Canada.

Are you missing out on what everyone’s talking about? These and hundres more stories like it can be found on Cartt.ca, the Canadian industry’s home page.

Tower tempest dominates debate
By Linda Stuart

T

T h a n k y o u f o r r e a d i n g t h e C a r t t . c a C a n a d i a n Te l e c o m S u m m i t D a i l y

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ORONTO – Cell tower sharing remains a white hot topic for wireless competitors and the issue raised its head Tuesday morning during the Canadian Telecom Summit’s annual regulatory blockbuster panel, moderated again this year by Cartt.ca editor and publisher Greg O’Brien. Although mandated tower sharing was included in the 2008 AWS spectrum auction rules – as it will be for next year’s 700MHz spectrum auction – the problems for new wireless entrants are the growing costs to share tower space and that access rules are not ad-

hered to by the three incumbents, said Ed Antecol, vice-president of regulatory affairs and carrier services for Globalive/Wind Mobile. Antecol said new entrants pay “atrocious rent” to put its transmitters on an incumbent’s cell tower, which sometimes is the new entrant’s only option. “We pay as much sometimes to put an antenna on an undesirable portion of a tower than it costs to build a whole new tower,” he said. “In some cases, we’re paying charges to repair a tower to not only include our own antennas but future-use antennas of the incumbents as well. “That just sucks capital from a

new entrant and subjects the new entrant to an incredible amount of abuse,” Antecol said. “I think we’re a far cry from a level competitive

“pulled the fire alarm over some tower access request with Telus” during last year’s regulatory panel battle. After Woodhead asked his

“So that fire alarm got pulled, but it obviously wasn’t as serious as you were making out.”
— Ted Woodhead, Telus

playing field.” Since most municipalities refuse to be dotted with multiple towers from multiple carriers, sharing is the only option. Ted Woodhead, senior vicepresident for federal government regulatory affairs at Telus, shot back saying he remembers Antecol

Telus staff to look into the request and to prepare all of the necessary information for Antecol’s company, Wind Mobile withdrew its request at the last minute anyway, he added. “So that fire alarm got pulled, Continues on page 3

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Robert Levine Director
416-359-8279 robert.levine@bmo.com

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From left: Greg O’Brien, Cartt.ca; John Lawford, PIAC; Ed Antecol, Wind; Chris Peirce, MTS Allstream; Ken Engelhart, Rogers; Ted Woodhead, Telus; Mirko Bibic, Bell.

Wednesday June 5, 2013

DAY THREE

DAY THREE Wednesday June 5, 2013

Feds deny Telus-Mobilicity, pledge to examine spectrum concentration, push 700 MHz auction to 2014

CTS 2013: Consumers driving Commission decisions
By Linda Stuart

O

By Greg O’Brien

TTAWA – The federal government said Tuesday that Telus can not buy Mobilicity right now and also pushed out the date of the auction of 700 MHz wireless spectrum to January of 2014. Mobilicity’s network is built with AWS spectrum that was set aside for new competitors in 2008 and part of the rules of that set aside meant the spectrum could not be transferred to an incumbent for five years, a period which does not expire until February 2014. “Our government has been clear that spectrum set aside for new entrants was not intended to be transferred to incumbents,” said Industry Minister Christian Paradis in a statement released early Tuesday morning. “We will not waive this condition of licence and will not approve this, or any other, transfer of set-aside spectrum to an incumbent ahead of the five-year limit,” he added. “Our government will continue to allow wireless providers access to the spectrum they need to compete and improve services to Canadians. We are seeing Canadian consumers benefit from our policies and

we will not allow the sector to move backwards. I will not hesitate to use any and every tool at my disposal to support greater competition in the market.” It’s not yet known what Mobilicity or Telus will do in the face of this, but Telus chief commercial officer Joe Natale told Cartt. ca after his morning keynote at the Canadian Telecom Summit

but the companies promised that deal would not be officially done until the end of the five year wait period, in 2014. The company has also recently signed a deal with Videotron to purchase spectrum the Quebec company owns in Ontario. Those deals, and others, will be very closely scrutinized by the government. “Our government is clearly

“We’re going to regroup with our team and the Mobilicity team and try to figure out what are our best options are going forward and we’ll pick an option.”
the companies are now assessing their options. “We’re disappointed that the transaction has been denied,” he said. “At the end of the day, Mobilicity approached us with the fact they are in dire financial circumstances and were looking for a way out – and we put together what we thought was a very good deal for Mobilicity customers, employees, their investors where everyone was going to win. “We’re going to regroup with our team and the Mobilicity team and try to figure out what are our best options are going forward and we’ll pick an option.” When asked if it could still pursue a purchase after the five year moratorium expires on Mobilicity’s spectrum in February of 2014, and provide the company with some sort of operating loan to get it to that point, Natale was non-committal. “There are any number of options available to us. Something in that realm might be an option,” he added. Readers will remember that Rogers has purchased an option to buy AWS set aside spectrum from Shaw Communications,
— Joe Natale, Telus

Tony Lacavera

committed to encouraging competition in the wireless market so that Canadian families will benefit from cutting-edge technologies and services at affordable prices,” said Paradis. “I believe the basis of a strong economy is a competitive marketplace and consumer choice. We will continually review the regulations and policies that apply to the wireless telecommunications sector to promote at least four wireless providers in every region of the country so that Canadian consumers benefit from competition.” The Minister also announced that changes to the policy on spectrum licence transfers are not finished and “will be released in the coming weeks, which followed consultations launched in March 2013. Going forward, proposed spectrum transfers that result in undue spectrum concentration-and therefore diminish competition-will not be permitted. This policy will apply to all commercial mobile spectrum licences, including the 2008 AWS licences,” said the Industry Canada release, which seems to speak Joe Natale

directly to incumbents wishing to buy AWS set-aside spectrum. All applications for licence transfers will be reviewed on a case-by-case basis and decisions will be issued publicly to increase transparency. Wind Canada CEO Tony Lacavera told Cartt.ca after his luncheon keynote he was very pleased by the minister’s announcement Tuesday morning. “The government did a very good job today of making it abundantly clear that the policy is simple: ‘we’re going to assess any transfer on the basis that we want a fourth carrier in every region and we want every carrier to have sufficient access to LTE spectrum’,” said Lacavera. So, because of all that, the timing of the 700 MHz auction has been pushed back. The application deadline will now be September 17, 2013, and the auction will commence on January 14, 2014. These new dates will provide companies with additional time to consider today’s decisions and finalize their approaches to the auction process. The old dates were June 11 and November 19.

T

ORONTO – “Ladies and gentlemen, you know better than anyone that wireless devices are at the very core of our lives – enabling us to work, engage in social media, play games, watch movies, get directions, buy products and so much more, including financial transactions,” CRTC chairman Jean-Pierre Blais said to Canadian Telecom Summit delegates Tuesday morning. Turning to his overarching theme of making sure Canadian citizens are at the very heart of what he does, Blais added: “Your products and services have become an extension of our jobs, our families, our personalities. They have become essential to achieving our economic and social goals. That is why fostering a more dynamic marketplace is fundamental to the public interest.” While developing its wireless code of conduct, released on Monday, the CRTC held its normal public hearing but also went to unprecedented lengths to consult with Canadians both online and in person, and it also looked at complaints regarding

choices about the service options that best meet their needs and interests… In turn, this will inspire innovation as businesses compete to keep or win over customers – leading to a more dynamic marketplace.” Blais said the CRTC believes its wireless code – which will take effect on December 2 – strikes a fair balance between the needs of consumers and the business realities of wireless service providers. “It provides a baseline for the rights of consumers and the responsibilities of providers,” Blais said. “And by the way, feel free to do more for your clients.” Earlier in his speech, Blais cited the late cosmetics businesswoman Mary Kay Ash, quoting her as having said: “Everyone has an invisible sign hanging from their neck, saying, ‘Make me feel important.’ Never forget this message when working with people.” Paying attention to customers’ interests and making them feel valued builds loyalty, Blais said. He went on to say that right now many Canadians feel trapped in wireless contract

recently released three-year plan will include several major initiatives, said the chairman. First among these will be a public hearing to be held later this month in Inuvik and Whitehorse to address the issue of modernizing Northern Canada’s communication system. The hearing will also explore the subsidy regime to fund telecom services in the North, the implementation of competition, and the wholesale

services used by competitors. Also on the CRTC’s upcoming agenda will be a review of the policy for wholesale services used by competitors, as well as the essential services definition. In addition, the CRTC will hold a public hearing to review the minimum level of service that should be provided to Canadians, or the basic service objective, which will be undertaken in the 2014-2015 timeframe.

Tower tempest dominates debate cont’d
but it obviously wasn’t as serious as you were making out,” Woodhead said. Ken Engelhart, senior vicepresident of regulatory affairs and chief privacy officer for Rogers Communications, had a similar story to tell. He said he has met Antecol twice for lunch to discuss his tower request for Rogers, only to have the requests withdrawn later. “He makes oodles and oodles of requests, we comply with those requests, we give him access to the towers, we spend thousands of dollars in engineering time doing it, and then he withdraws the request,” Engelhart said. “This notion that there’s a tower problem is something that Ed likes to say in speeches, but it’s just not true,” Engelhart said. Antecol reiterated his point that the issue for new entrants is one of a tower costing problem, although in the early days it was a tower access issue. “Towers are expensive,” Engelhart agreed. “I’m a tenant on thousands of towers. I hate it, I pay through the nose. If you want to try to get a tower spot from the CBC, it’s brutal, it’s a brutal process. They charge you a fortune… Do you want me to show you what I pay on other people’s towers and you agree to pay that?” In response, Antecol argued: “If we solve the problem of my access to your towers, it will solve the problem of your access to other people’s towers, because they will be subject to the same rules.” He added there are fundamental problems with the current tower sharing rules, which he said he hoped the federal government would address over the coming months. Later, when all of the regulatory panellists were asked whether or not they thought it was a good thing Industry Canada Minister Christian Paradis announced Tuesday morning that the 700MHz spectrum auction process would be pushed back three months, responses varied from “good” to “indifferent”. Woodhead said he was indifferent to a three-month delay, but said he thinks it’s time Canada got on with the next spectrum auction, seeing as the U.S. auction of the 700MHz band was five years ago. Mirko Bibic, executive vicepresident and chief legal and regulatory officer for Bell Canada, said it is a short delay, which is ultimately good. “It’s best to know all the circumstances before you put your deposit down and get to the auction, know what the rules are, the spectrum transfer rules that are coming,” he said. For our full coverage of this very entertaining session, please go to Cartt.ca where a far more in-depth piece has been posted.

“And by the way, feel free to do more for your clients.”
wireless services received by the Commissioner for Complaints for Telecommunications Services. “Thousands of people told us about their frustration with the length of wireless contracts, cancellation fees and roaming charges, among other industry practices,” Blais said. “We also listened to you, the wireless industry. We took note of your concerns and how you already are working to address some of these consumer frustrations. We also considered the potential costs for companies to implement changes to their systems,” he added. However, “better informed consumers will be empowered to make informed
— Jean-Pierre Blais

Fuller versions of all these original news stories can be found on Cartt.ca.

arrangements that they can’t refuse. “Going forward, Canadians will receive offers they can refuse. Wireless service providers will have to get Canadians to freely choose them,” he explained. “Canadians will have the tools that empower them. Canadians will have choice,” Blais said. “If you keep your customers satisfied, and you give them good reasons to stay, they surely will. Your clients won’t be stuck with you because of contract restrictions. They will want to stick with you as their service provider because your prices are fair and your service is good.” Looking forward, the CRTC’s

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