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End user is not able to 1.

Create Sales order for a customer from a New plant , since shipping point determination is not happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be able to proceed further like DELIVERY, BILLING). Solve process: Now you need to solve this ticket. You would analyze the problem and identify that the SP configuration has to be done for the new plant. You would request a transport for DEV CLIENT to BASIS. You do the change and Request one more Transport to BASIS for QA client. The End user will test the same by creating a sales order for the new plant and approve it. Finally, you request a transport to move the changes to PRODUCTION. Once the change is deployed in production the TICKET is closed. What I have given is a small example. You would get some real issues with severity HIGH in your day-day support. Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to the support team are prioritized under three seviority High, Medium and Low. Each and every seviority as got its time limits before that we have to fix the error. The main job of the supporting consultant is to provide assistance on line to the customer or the organisation where SAP is already implemented for which the person should be very strong in the subject and the process which are implemented in SAP at the client side to understand,to analyse,to actuate and to give the right solution in right time.This is the job of the support consultant. The issues or the tickets(problems) which are arised is taken care of on priority basis by the support team consultants. The customer ordered for quantity - 472 on 05.11.2008

1. After clicking the display document flow in sales order screen. It displayed in to three delivery document Like : 80000585/10, 80000585/900001, 80000585/900002.

2. Each and every delivery document are in the single line item with quantity 472 in the delivery quantity coloumn. But in picking coloumn only the zero is displayed for the each delivery document.

3. The each delivery document contains each invoice like: 95000584/10, 95000584/11, 95000585/12.

4. If i click the invoice no. 95000584/10. In the billing quantity it is showing as Line item no 10 as 0 Line item no 11 as 438 Line item no 12 as 34.

5. If i click the invoice no. 95000584/11. In the billing quantity it is showing as

Line item no 11 as 438 Line item no 12 as 34

6. If i click the invoice no. 95000585/12. In the billing quantity it is showing only one line item as

Line item no 12 as 34

Why it is showing in to three delivery document and why it is showing in to three invoices and why in picking coloumn it is showing as zero.

Why the line item is showing like this for each invoices? Why these many differences in the line item for each invoices? Let me know what kind of process is this?
Answer:

: Its all happened in the requested date that is on 05.11.2008.

Each delivery document contains each invoice. There is a difference in the line item for each invoices that what i have mentioned in the earlier conversation. The invoice also happend on the same date that is on 05.11.2008. Refer the earlier conversation for the invoice numbers.

Sales document type (ZOR1 and ZOR2) should follow different number range.Sales orders from each sales order types must be consecutively numbered.