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LORELEI J.

FLANIGAN
Tiffin, IA 52340 http://www.linkedin.com/in/flaniganlori 319.621.4794 ljflanigan@gmail.com

SUMMARY Logical, decisive, and naturally curious Managing Editor Quality Standards with extensive experience in editing educational publications, health care material, and news. Expert in analyzing, developing, and managing style guidelines and efficient editorial processes, procedures. Recognized for resolving problems through broad approach in implementing proactive solutions that reach beyond identified problem areas. Proven to consistently provide high-quality detail work. Demonstrated strength in translating complex information into easily understood language. Areas of Expertise Quality Control Cross-Functional Communication Customer Service Process Improvement PROFESSIONAL EXPERIENCE PEARSON, Iowa City, IA 20042013

Style and Publishing Requirements Manager 20112013 Managed a new team of 2 analysts and coordinated cross-functional work for educational assessment development group comprising approximately 700 employees. Served as liaison among technology groups, content development groups, and clients. Increased business by developing and managing detailed client and business requirements. Raised productivity and spearheaded cross-functional communications by leading the development of standards for online content on multiple platforms. Improved employee and client adherence to style and publishing guidelines by directing the development and introduction of a new requirements database application for use across the organization. Reduced errors and increased process efficiencies by identifying risks and critical issues in requirements and recommending alternatives. Resolved problems with clients and internal groups by translating complex technical requirements and language into easily understood language and visual examples, assisting clients in realizing technology abilities and preferred guidelines. Recognized as assessment style and publishing guidelines expert, serving as single point of contact for colleagues, peers, clients, and competitors. Managing Editor 20082011 Managed a team of 12 copy editors across multiple sites. Collaborated with other managing editors to maintain consistent processes among teams, focused on quality and accuracy in assessment content. Expanded knowledge of and requests for style and publishing guidelines. Uncovered inaccuracies by completing a detailed resource planning analysis, driving departmental overhaul of planning activities. Decreased costs by developing levels of detailed edits based on client needs. Spearheaded development and documentation of knowledge, skills, and abilities matrix across 5 divisions, clarifying qualifications and expectations for all levels of division positions and mapping career progression steps for staff members. Developed and promoted cross-departmental relationships by copyediting research materials and providing style guidelines for multiple forms of research presentations. Strengthened quality by identifying areas of improvement for individual copy editors and leading exercises that improved skills and sharpened attention to detail. Enhanced employee and management understanding of editorial processes by designing and documenting roles and responsibilities for managing editors, lead editors, and editors.

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Senior Copy Editor 20042008 Supervised a team of 8 copy editors focused on producing high-quality large-scale assessments. Provided strategic direction of Copyedit group by managing the schedules, assignments, editorial process, and internal business development that extended beyond assessment content. Initiated documentation and led training on the use of a project-specific style guide to communicate client guidelines, increasing consistency and quality. Established department best practice style guide that educated clients and colleagues about recommended guidelines based on research and experience. Developed a training program for newly hired copy editors that was replicated by other groups within department. Increased productivity by tracking time metrics and adjusting schedules, allowing more work to be completed in less time without decreasing quality. INTERNET BROADCASTING SYSTEMS, St. Paul, MN 20012004

Senior Copy Editor Supervised 3 copy editors for Internet news organization that partnered with more than 60 television stations throughout the United States to have about 125 national and site editors post on-air news on station websites. Increased traffic to IBS websites by improving the quality of writing, leading to CNN and other national media linking to or reporting IBS stories. Spearheaded educational sessions for editors, increasing understanding of libel and copyright laws and style guidelines while offering ways to improve writing skills. Improved consistency and reduced rework by establishing IBS style guide. Developed strong relationship with the Associated Press Style editor by regularly providing feedback regarding unclear guidelines or guidelines that seemed to be missing or outdated. ADDITIONAL RELATED EXPERIENCE GLOBAL HEALTHCARE EXCHANGE (CENTRIMED), Broomfield, CO Senior Web Editor ASSOCIATION OF PERIOPERATIVE REGISTERED NURSES JOURNAL , Denver, CO Associate Editor EDUCATION BA, Journalism Mass Communications, University of Iowa, Iowa City, IA TECHNICAL SKILLS Expert in Microsoft Word, Outlook, and Adobe Acrobat Professional Proficient in Microsoft Excel, PowerPoint, Visio, Access, and Project PROFESSIONAL ASSOCIATIONS American Copy Editors Society Copyediting