You are on page 1of 10

A PROJECT REPORT ON MANAGEMENT INFORMATION SYSTEM IN TCS (TATA CONSULTANCY SERVICES

)

ACKNOWLEDGEMENT "Accomplishment of any task necessarily depends upon the willingness and enthusi astic contribution of time and energy of many people." The preparation of this project report has been highly rewarding and learning experience for me as it has broadened my outlook and given me a close and intimate view of the TCS. I take this humble opportunity to express my special thanks and portray my deep sense of gratitude to my project guide .. whose invaluable guidance and supervision in the project infused in me great inspiration and confidence in making this project in right earnest. Her masterly guidance from time to time made the study interesting and meaningful. She was always there for my help and doing away all the difficulties and confusions that arose during the project period. She also helped me to understand what was actually required from the project and what was needed to be done. I would like to thank our respondents for their kind response and their precious time they provided me to carry with my project. At last I would like to pay my word of thanks to my family members, all my teachers and my friends who have indebted me by supporting and encouraging me to go on with the project easily.

Information systems technology is a factor of production. Firms experience agency costs (the cost of managing and supervising). they spend most of their time on computerized information handling MIS affects all areas of business Manufacturing Accounting & Finance Human resources Marketing Top management AFFECT OF MANAGEMENT INFORMATION SYSTEM IN AN ORGANISATION Over the last few years. and manipulated. making it worthwhile for firms to transact with other firms rather than grow the number of employees. Transaction cost theory : Firms seek to economize on the cost of participating in markets (transaction costs). ORGANISATIONAL AND BEHAVIOR IMPACT IT FLATTENS THE ORGANISATION Facilitates flattening of hierarchies Broadens the distribution of timely information Increases the speed of decision making Empowers lower-level employees to make decisions without . IT can reduce agency costs. so they can do their jobs. making it possible for firms to grow without adding to the costs of supervising. AN INFORMATION SYSTEM CAN BE MANUAL OR COMPUTER BASED. It also takes feedback from the users so that input can be given. the information systems have greatly changed the ORGANISATIONAL ECONOMICS AND INCREASED THE POSSIBILITY OF ORGANIZING WORK. stored. how it is collected. MIS professionals make sure that the right information gets to the right people at the right time. retrieved. IT lowers market transaction costs for firm. It is all about information. Agency theory: Firm is nexus of contracts among selfinterested parties requiring supervision. and without adding employees. MANAGEMENT INFORMATION SYSTEM Management information system is a combination of computers and people that is used to provide information to aid in making decisions and managing a firm. like capital and labor. ECONOMIC IMPACT IT changes both the relative costs of capital and the costs of information.INFORMATION SYSTEM Information system is concerned with processing the raw facts into information and transferring this information to the user.

?BPOs. Virtual firms Use networks to link people. assets. business solutions. Information technology encourages task force-networked organizations. ?IT infrastructure services. engineering. It has been truly said that At TCS. Information systems potentially change an organization s structure. chemicals. India. and work. Customization and personalization: IT makes it possible to tailor products and services to individuals. Large organizations use information technology to achieve some of the agility and responsiveness of small organizations. and not just maintain. politics. your operations. the Tata Group. Our IT services. financial services. Few of its offerings are: ?IT services. manufacturing. UNDERSTANDING ORGANIZATIONAL RESISTANCE TO CHANGE Information systems become bound up in organizational politics because they influence access to a key resource. INCREASING FLEXIBILITY OF ORGANIZATIONS Information systems give both large and small organizations additional flexibility to overcome the limitations posed by their size. and . ?Soft wares like TCS BANCS. ?Enterprise solutions. Most common reason for failure of large projects is due to organizational and political resistance to change. telecommunications. TATA CONSULTANCY SERVICES Tata Consultancy Services Limited (TCS) is a software services and consulting company headquartered in Mumbai. government and healthcare. it means achieving real business results that allow you to transform. materials. ?Engineering and industrial services. TCS is a subsidiary of one of India's largest and oldest conglomerates. customers to create and distribute new products and services. Not limited to traditional organizational boundaries or physical locations. Small organizations use information systems to acquire some of the muscle and reach of larger organizations. ?Consulting.supervision and increase management efficiency Management span of control (the number of employees supervised by each manager) will also grow POSTINDUSTRIAL ORGANIZATIONS Authority increasingly relies on knowledge and competence. and ideas Can ally with suppliers. which has interests in areas such as energy. culture. TCS is the largest provider of information technology and business process outsourcing services in India The company is listed on the National Stock Exchange and Bombay Stock Exchange of India.

During 2004. TCS was assigned to write code for the Burroughs machines for several US-based clients. a division of the Tata Group whose main business was to provide computer services to other group companies. TCS saw outsourcing opportunity in E-Commerce and related solutions and set up its E-Business division with ten people. TCS pioneered the factory model for Y2K conversion and developed software tools which automated the conversion process and enabled third-party developers and clients to make use of it. the company went through an internal restructuring exercise that executives claim would bring about agility to the organization. E-Business was contributing half a billion dollars (US) to TCS. greater efficiency and responsiveness to your business. TCS became a publicly listed company. the Inter-Branch Reconciliation System (IBRS) for the Central Bank of India It also provided bureau services to Unit Trust of India. One of TCS' first assignments was to provide punch card services to a sister concern. within budget. TCS ventured into a new area for an Indian IT services company .outsourcing bring you a level of certainty that no other competitor can match. a data centre for ten banks. In the early 1970s. It was by far the most complex project undertaken by an Indian IT company. It began as the "Tata Computer Centre". which catered to two million customers in the US. followed by Nani Palkhivala. This experience also helped TCS bag its first onsite project . one of the first business computer manufacturers. the Indian IT outsourcing industry grew tremendously due to the Y2K bug and the launch of a unified European currency. Wipro and Mahindra Satyam. Euro.the Institutional Group & Information Company (IGIC). The first client-dedicated offshore development center was set up for Compaq (then Tandem) in 1985. F C Kohli was the first general manager. . Tata Steel (then TISCO).Bioinformatics In 2008. In 1999. TCS associated with a Swiss partner. Switzerland. and the ability to shift investment to strategic initiatives rather than tactical functions . TCS set up India's first software research and development center. Despite unfavorable government regulations like the License Raj the company succeeded in establishing the Indian IT Industry. By 2004. JRD Tata was the first chairman. assigned TCS the task of maintaining and upgrading its computer systems In 1981. TCS followed this up with System X for the Canadian Depository System and also automated the Johannesburg Stock Exchange (JSE). TCS delivered an electronic depository and trading system called SECOM for SIS Sega Inter Settle. much later than its rivals. On 9 August 2004. and with high quality. the Tata Research Development and Design Center (TRDDC). You'll experience requirements that are met on-time. thus becoming one of the first companies to offer BPO services. In 1989. Tata Consultancy Services started exporting its services. It later bagged the country's first software project. History Tata Consultancy Services was established in the year 1968 and is a pioneer in the industry. TCS's first international order came from Burroughs. TKS Teknosoft. In the early 1990s. which it later acquired. Infosys.

USA Innovation and R&D Tata Research Development and Design Center TCS established the first software research center in India. Thailand. Japan. convergence engines. Norway. networks such as 3G. quantitative finance. natural language processing. UAE Australia: Australia Europe: Belgium. Singapore. Ireland. Thiruvananthapuram. a network of TCS Innovation Labs.Jaipur. Enterprise Mobility. Germany.Morocco. Luxembourg. Process Engineering and Systems Research. Hungary. Lucknow. Noida. Mexico. Research at TRDDC has also resulted in the development of Sujal. India in 1981. digital media protection.Chennai: IT Optimization. meta-genomics. University Research Departments. Jamshedpur. Business Process Optimization. e-security. Mumbai. Telematics. Embedded Systems: Medical electronics. Kolkata. Taiwan. South Korea. Gandhinagar. Asia (outside India): Bahrain. Innovation in Product . Software as a Service. Netherlands. Guwahati. France. ?TCS Innovation Lab.Offices and Development centres Tata Consultancy Services campus at Lucknow. Hyderabad. the Tata Research Development and Design Center. nano-biotechnology. TCS deployed thousands of these filters in the Indian Ocean Tsunami disaster of 2004 as part of its relief activities. Bangalore. Switzerland. Indonesia. Portugal. a low-cost water purifier that can be manufactured using locally available resources. in Pune. IP Testing for Quality of Service. Pune. Goa. ?TCS Innovation Lab. Gurgaon. Saudi Arabia. TCS launched its Co-Innovation Network. Iceland. and others. ?TCS Innovation Lab. Israel. Mumbai: Speech and natural language processing. Italy. and WLAN technologies. data and process analytics. Delhi. OSS/BSS systems. WiMAX.TRDDC undertakes research in Software Engineering. IMS. and venture capitalists. wireless systems and wireless applications. systems biology. United Kingdom North America: Canada. Finland. kochi. Coimbatore. WiMax. Bhubaneswar. TCS has 19 Innovation Labs based in three countries. Delhi: Software Architectures. Customer Centricity Enablers. Innovation In 2007. WiMesh. Denmark. Malaysia. ?TCS Innovation Lab. ?TCS Innovation Lab. Global units Africa: South Africa. In addition to TRDDC. Spain. Sweden. text. ?TCS Innovation Lab. Convergence: Content management and delivery. China. Chennai. and rewrite the code based on the user's needs. Researchers at TRDDC also developed MasterCraft (now called TCS Code Generator Framework)artificial intelligence software that can automatically create code from a simple computer language. Hong Kong. India Indian branches TCS has development centres and/or regional offices in the following Indian cities: Ahmedabad. multimedia applications and graphics. smart card-based applications. Insurance . Hyderabad: Computational methods in life sciences. startup alliances.

readers and middleware). manipulate. mKrishi.0 and next-generation user interfaces. . payroll. academic institutions such as Stanford. TCS' Co-Innovation Network partners include Collabnet. mKrishi is a service that would enable India's farmers to receive useful data on an inexpensive mobile device.Development and Management (PLM) in Insurance. store. Pick your HRIS carefully based on the capabilities you need in your company. IMPLEMENTATION OF MIS IN TCS HRIS at TCS HRIS. United States: Engineering and Manufacturing IT solutions.THEORETICAL DIMENSIONS HUMAN RESOURCE INFORMATION SYSTEM The Human Resource Information System (HRIS) is a software or online solution for the data entry. Jensor. Peterborough. Employees TCS is considered one of the largest private sector employers in India with a core strength in excess of 160. . A human resource information system (HRIS) is a system used to acquire. and venture capitalists like Sequoia and Kleiner Perkins. ?TCS Innovation Lab. hundreds of companies sell some form of HRIS and every HRIS has different capabilities. analyze. retrieve. and marketing functions. MetricStream. England: New-wave communications for the enterprises. Typically. and accounting functions within a business. Reporting and analysis of employee information. production. HRIS provides overall: Management of all employee information. high performance technology components. and distribute pertinent information about an organization's human resources. TCS has one of the lowest attrition rates in the Indian IT industry. data tracking. ?TCS Innovation Lab. It is the system used to acquire. The HRIS system is usually a part of the organization's larger management information system (MIS) which would include accounting.[. green computing. the TCS Innovation Lab-developed product. and others. analyze. ?TCS Innovation Lab. and distribute pertinent information regarding an organization's human resources. Chennai: Infrastructure innovation. and safety guidelines.Wanem. Cincinnati. Mumbai: Performance management. store. Human resource and line managers require good human resource information to facilitate decisionmaking. manipulate. various IITs. to name just a few. won the Wall Street Journal Technology Innovation Award in the Wireless category. tags. Web 2. Some of the assets created by TCS Innovation Labs are DBProdem. Scrutinet. Cassatt. and data information needs of the Human Resources. labels. Normally packaged as a data base. In 2008.000 individuals. retrieve. Company-related documents such as employee handbooks. ?TCS Innovation Lab: Performance Engineering. utility computing and RFID (chips. emergency evacuation procedures. MIT. Human resource Information system helps HR managers perform HR functions in a more effective and systematic way using technology. management.

The individual was informed how he or she could contribute to the EVA enhancement at all three levels. pay raises and history. a practice. which would reward on the basis of profitability. pay grades and positions held.. Applicant and resume management. Commenting on this. EVA measured operating and financial performance of the organization and the compensation of all employees was linked to it. training received. Through the EVA model.. TCS went in for the EVA as during that time. EVA was adopted to focus on continuous improvement rather than short term goals and also to motivate employees. disciplinary. working at several locations across the world. Through EVA-linked compensation. All . performance development plans. who needed to be recognized. Complete integration with payroll and other company financial software and accounting systems. the company was not a public limited company and hence could not have a stock option plan.. which included engineering. and personal information updating. "We wanted to construct a defined incentive system. at the business unit and the individual level. Every unit was considered to be a revenue center and had its own EVA target. and an individual could contribute in any or all of these areas at all the three levels. EVA was controlled by revenues. status changes. the second dimension comprising of service practices like e-business. The HRIS that most effectively serves companies tracks: attendance. when the company had a staff of around 15000.. EVA-Linked Compensation System In 1996. capital and costs. There were several people who played an important role in the success of the organization. technology consulting. a geographical unit or a combination of all the three. The units that did not fall under the purview of any of these were corporate offices and research & development. The EVA Model TCS adopted EVA in 1999. TCS aimed at creating economic value by concentrating on long term continuous improvement. The Benefits The benefits of EVA were realized across all levels in the organization.Benefits administration including enrollment.. Employees became aware of their responsibilities and their share in increasing the EVA of the unit and organization. CFO and Head Global Finance for TCS said. TCS was organized into a three dimensional model with the first dimension comprising of industry practices. employees could claim stakes at three EVA levels at the organization level. transportation and telecom.. while global and regional operating areas formed the third dimension A business unit could be a part of a service. outsourcing. S Mahalingam (Mahalingam). the costs of which were divided among all the units. As there was no wealth sharing mechanism in place.

. This was the initial impact of EVA which was implemented in the company from April 01. The bonus banks also helped in sustaining performance from the individuals. From time to time these information systems have created a competitive edge over its competitors. .. In 2003. There was an increased sense of belonging among the employees and the employees were motivated to increase their contribution as they were also equally benefited by the increase in EVA. The decision making process became more decentralized. Industry analysts commented that EVA concentrated mainly on return on investments. The Drawbacks The EVA-based compensation system received severe criticism during the initial years of its implementation. The internal communication within a unit had increased considerably. due to which the growth of TCS could be restricted. 2003. In order to serve the clients in a more effective TCS has divided its client base into different ISUs (industry service units) for example TCS ISU ISU ISU ISU ISU Life science and Banking and finance Telecom HiTech Government Healthcare Apple IRCTC RBS CITI group SBI Vodafone British telecom . with close relationship between pay and performance. BUSINESS MODEL: The different information system used by TCS to serve its clients in a more customized manner is what makes it distinguished from other it companies.the units could determine how they had fared against the targets. The reduction in the variable salary resulted in an overall reduction of monthly take-home salary for most of its employees. TCS caused an uproar in the IT industry when it reduced the variable salaries of employees by 10%. EVA was not just a performance metric but an integrated management process aimed at achieving long term goals. One of the major benefits of implementing EVA in TCS was increased transparency in the organization...

Now with thehelp of this technology the bills of the different clients are updated automatically as per their vouchers and it is now a matter of only few hours to extract the updated bills. EXPECTED CONCLUSION: The manner in which TCS has implemented the MIS system has not only helped it to become largest IT firm in India but has also helped it achieve major position in global market. The system is known as ULTIMETICS. ?No max site ?Idea max. ?Shop portals. The segregation of the clients in different ISU as per their sectors contributes to the maximum operational efficiency and quick retrieval of all the requirements of a project of that particular client. Following is what they said. It has signed a deal with the country s Ministry of External Affairs for the Passport Seva Project (PSP). This in return helps the client in quick redressal of their queries and the company in maintaining sustainable customer relations. In respect of employee management and knowledge enhancement the company has one of the best IT systems installed which helps to increase the employees productivity and efficiency.Pfizer Johnson & Johnson Each ISU is divided into different accounts (clients) like for banking and finance ISU examples are Royal Bank of Scotland. Though the business has been distributed into different segments yet it can be viewed and accessed as a single entity. Each ISU is headed by a separate chairman and different accounts (clients) are headed by group leader. According to the IT Company. the ministry expects that the . ?Mind max. Phase 2 maintenance of software. it will manage the project end-toend which will be implemented within a buy-own-operate-transfer or BOOT framework with pilot projects operation within 19 months. ?E. SBI etc. The whole procedure of developing information system is divided into phases. They have also implemented the concept of SIX SIGMA in their billing process which used to be done manually. Each and every employee can access data of every ISU as and when required to solve the query of the client. 000 crore (about US$204 million).Mart. CITI group. It includes ?Time sheet entry. Phase 1 development of software as per client requirement. Phase 3 change as per requirement. Like for example the accounts officer who used to take at least three days to sort out and prepare the updated bills of different clients. But at the same time they are interconnected through different information systems. This has led to division of labour and specialization. PSP is the largest mission-critical e-governance project in India valued at more than Rs1. All the information and the matter regarding this research have been provided by the employees who are currently working in the organization. TCS has been able to grab many IT projects latest has been INDIA PASSPORT DIGITISATION PROJECT. After implementation of the project. They made us aware about the different ISU (Industry Service Unit) and the other information system operating in the organization.

subject to address and police verification of applicants. it said. The Tata group said the country-wide roll-out of the project will take place within six years and the government will open 77 passport filing centres across the country in a phased manner. will be scanned and submitted at passport facilitation centres. .process of issuing a new passport will be completed in three working days while passports issued under the Tatkal scheme will be dispatched on the same day. along with all relevant documents. The IT services and outsourcing firm also said that PSP would digitise the entire passport services lifestyle and allow online filing of applications. Applicants also have the option of filling the intelligent character recognition (ICR)-enabled form which.