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Customer Satisfaction Survey For Refrigerator

Dear Customer: Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the Refrigerator brand you own and your experience with the same. It will help us to meet your future expectations.

1. NAME: ______________________ 2. GENDER: Male 3. AGE: (in years) o Less than 20 o 20-30 o 30-40 o 40-50 o Above 50 4. OCCUPATION: Student Working Professional Other 5. INCOME: o Less than 5 lakhs o 5-10 lakhs o 10-20 lakhs o More than 20 lakhs Entrepreneur Retired Female

Customer Satisfaction Survey For Refrigerator


6. Which Refrigerator brand do you own? Sony Other 7. What is special about our Refrigerator? --------------------------------------------------8. Where did you get to know of our brand? LG Samsung Panasonic Philips

Please tell us how much you are satisfied or dissatisfied with the following statements. 9. Installation/ delivery service and service representativesSR NO 1 2 3 4 5 6 Delivery time was as specified Installation was properly made Installation time was as specified Time of day for delivery was apt Time of day for installation was apt Overall I am satisfied with installation service PARAMETERS STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY DISAGREE

Customer Satisfaction Survey For Refrigerator


7 Service representatives were well trained 8 Service representatives adhered to professional standards of conduct 9 Service representatives act in my best interest 10 Overall I am satisfied with service representatives

10. Performance of RefrigeratorSR NO 1 2 3 4 5 6 Maintenance cooling Storage capacity Electricity consumption Present working Ease of operation PARAMETERS VERY GOOD GOOD NEUTRAL POOR VERY POOR

Customer Satisfaction Survey For Refrigerator


11. Overall, I am---------------- with performance of my Refrigerator? HIGHLY SATISFIED VERY DISSATISFIED 12. Your recommendation to improve the product? SATISFIED NEUTRAL DISSATISFIED

13. Your view on novel features the Refrigerator hasSR NO 1 2 3 4 5 Wi - fi connectivity Screen MP3 player Application grocery manager Mobile connectivity PARAMETERS VERY GOOD GOOD NEUTRAL POOR VERY POOR

14. Please tell us what additional features do you aspire for?

Customer Satisfaction Survey For Refrigerator


15. Your response on for your TV brand: SR NO 1 2 4 I am proud of my Refrigerator I admire my Refrigerator brand I would recommend my refrigerator brand to others 5 This is one of best Refrigerator I could have 8 9 I have truly enjoyed this product This is exactly the Refrigerator, I wanted 11 Overall, I am satisfied with my refrigerator PARAMETERS STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY DISAGREE

16. Please tell us what Company should do to improve the quality of the documentation delivered with your platform?

17. HAVE YOU EVER EXPERIENCED PROBLEM IN YOUR TV? YES NO

Customer Satisfaction Survey For Refrigerator

17. HAVE YOU EVER CONTACTED CUSTOMER SERVICE SUPPORT? YES NO

18. WHICH METHOD DID YOU USE TO CONTACT CUSTOMER SERVICE SUPPORT? TELEPHONE MAIL E-MAIL OTHER

19. IN HOW MANY DAYS OUR CUSTOMER EXECUTIVE VISITED YOUR PLACE? 1 DAY 3 DAYS 5 DAYS 7 DAYS MORE THAN 7 DAYS

20. WAS YOUR PROBLEM SOLVED IN FIRST VISIT? YES NO

21. Please tell us how much you agree or disagree with the following statements. SR NO 1 The customer service representative was knowledgeable and easy to understand 2 The customer service representative was able to handle my problem quickly and to my satisfaction. PARAMETERS STRONGLY AGREE AGREE NEUTRAL DISAGREE STRONGLY DISAGREE

Customer Satisfaction Survey For Refrigerator


3 I was treated with respect by the customer service representative.

The customer service representative was courteous and professional.

22. Please tell us how much you are satisfied or dissatisfied with the following statements. SR NO 1 The time it took customer service to answer your question or resolve your issue? 2 Overall, how satisfied were you with your contact with customer service PARAMETERS VERY SATISFIED SATISFIED NEUTRAL DISSATISFIED VERY DISSATISFIED

Customer Satisfaction Survey For Refrigerator


3 How satisfied were you with the way your question or problem was resolved?

THANKYOU