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Service Industries Skills Council, 2005 This work is copyright, but permission is given to trainers and teachers to make

copies for use within their own training organisation or in a workplace where training is being conducted. This permission does not extend to making copies for use outside the immediate training environment for which they are made, or the making of copies for hire or resale to third parties. Modification and distribution of this document is permitted within the terms specified in the Service Skills Beauty Training Package Support Materials - electronic version: Licence conditions document. Except as permitted under the Copyright Act 1968, all other rights are reserved. Requests for permission may be directed to: Services Industries Skills Council Level 10, 171 Clarence St Sydney NSW 2001 Phone: +61 2 8243 1210 Fax: +61 2 8243 1299 www.serviceskills.com.au e-mail: info@serviceskills.com.au The views in this work do not necessarily represent the views of the Service Industries Skills Council. The Service Industries Skills Council does not give warranty nor accept any liability in relation to the content of this work. Published by: Services Industries Skills Council Level 10, 171 Clarence St Sydney NSW 2001 Phone: +61 2 8243 1210 Fax: +61 2 8243 1299 www.serviceskills.com.au e-mail: info@serviceskills.com.au Title: Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments (electronic version) ISBN: 1 74160 077 4 First published: April 2005 Printed by: SOS Printing, Sydney, Australia Print Version No: 1

Service Skills acknowledges the work of the Victoria University of Technology in the development of this resource.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Table of contents

Getting started................................................................................................................... 1 Section A Prepare client for service................................................................................ 3 Section B Perform waxing treatments .......................................................................... 33 Section C Perform bleaching treatments....................................................................... 55 Section D Provide aftercare advice............................................................................... 63 Assessment...................................................................................................................... 75

Getting started

Getting started

Information about this learner guide


This learner guide covers the unit of competency, WRBSS302B Provide temporary epilation and bleaching treatments, which is part of the WRB04 Beauty Training Package. It is a core unit for the following qualifications: WRB30104 Certificate III in Beauty Services WRB40104 Certificate IV in Beauty Therapy WRB50104 Diploma of Beauty Therapy

The guide has been designed to help you develop the skills and knowledge required analyse the temporary hair removal and bleaching needs of clients and provide the necessary services in a safe and hygienic manner. It covers the following elements of competency: 1. Prepare client for service 2. Perform waxing treatments 3. Perform bleaching treatments 4. Provide aftercare advice A variety of learning activities have been included to support you in developing the skills and knowledge you need to achieve competence in this unit. You will be expected to demonstrate that you have acquired the skills and knowledge specified in the unit of competency. You may be asked to: answer written and/or oral questions demonstrate the practical skills you have acquired complete relevant workplace documentation.

Assessment for this unit must be conducted by an assessor from a Registered Training Organisation (RTO). Refer to the Assessment section at the end of this guide for more information. Use your trainer or supervisor as an additional learning resource. If you have any problems with your learning discuss them with your trainer or supervisor at the earliest opportunity.

Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

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Getting started

Suggested resources
The following references may provide you with additional information and ideas as you progress through this unit.

Books
Bradbury, A. (1992). Hair today, gone tomorrow? Dealing with unwanted body hair. London: Thorsons Harper Collins. Cressy, S. (1998). For NVQ levels 1, 2 and 3 the beauty therapy fact file. (3rd ed.). Oxford: Butterworth-Heinemann. Gallant, A. (1985). Epilation Treatment. Stanley Thornes. Greenblatt R. et al. (1987). The cause and management of hirsutism: a practical approach to the control of unwanted hair. Parthenon Publishing Group. McMahon, J. (1979). Smooth as silk: a guide to hair removal. New York: Hawthorn books. Myrna, S. (1989). Soft waxing: the body from head to toe. Australia: Epi-centre Pty Ltd. Poignard, R. (1994). Waxing made easy: a step by step guide. New York: Milady. Shillingburg, H. (1984). Guide to occlusal waxing. (2nd ed.). Rittenhourse Book Distributors.

Videos
Depilatory speed waxing. [Video]. (1993). International Dermal Institute. Hair removal using hot wax method. [Video]. (1984). Australia: Box Hill TAFE. Waxing demonstration Brisbane. [Video]. (1996). Brisbane, Australia: Lycon Cosmetics. Waxing techniques for depilation of hair. [Video]. (1986). Australia: Adelaide College of TAFE.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section A
Prepare client for service

Section A Prepare client for service

What you will cover in this section


The three steps to Prepare client for service are: Step 1 Step 2 Step 3 Evaluating and preparing the client for service Preparing the service area Preparing yourself to deliver the service

This section deals with how to prepare a client to receive temporary epilation and bleaching treatments. This preparation focuses on the: client their wants, requests and questions along with characteristics and treatment needs service area including general environment and the appropriate materials and equipment beauty operator adopting a professional approach.

It also covers how to prepare a client according to State or Territory health and safety regulations and salon policies and procedures in regard to hygiene. It is important that you are aware of these regulations and procedures so the client's health and safety is not put at risk, so as not to jeoparise your career or the future of the salon. Step 1 Evaluating and preparing the client for service

As with any service performed in a salon, the client must be evaluated and prepared for the treatment.
Initial consultation

The initial client consultation is very important. It allows you to gather information for effective treatment, builds rapport and assists the client to gain trust and confidence in you as the beauty operator. The consultation should put the client at ease and be used to answer any questions and explain aspects of the treatment. During the consultation the following tasks need to be completed. Identify client needs and wants. Inspect the area to be treated. Identify client characteristics. Discuss previous methods of hair removal and their effectiveness. Discuss client hair, growth and regrowth.
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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section A
Prepare client for service

Identify and discuss aspects of the client's lifestyle that may affect the treatment e.g. their type of employment, leisure activities Identify contra-indications Discuss the various methods of hair removal and bleaching available. Describe treatment procedures, appointment lengths, and time between treatments. Describe the skin's reaction to treatment and expected progress. Discuss homecare procedures. Inform the client about the cost of the selected treatment and maintenance services Reassure the client of your qualifications and skills and have your Business registration document on display as well as your qualification certificate/s.

Finding out why a client wants a treatment

You should never presume anything about the client or their needs. As well as the clients characteristics, it is also important to ask why they want the treatment in order to provide accurate advice and recommendations. Generally the people who seek these services believe hair or stubble in certain parts of their body unsightly and embarrassing. Some people consider their body hair to be normal and natural while others will feel they have too little or too much. Hormonal and genetic factors influence the distribution of body hair that can range from sparse to quite abundant. People sometimes are greatly concerned about the hair that they consider to be superfluous and socially unacceptable. Its presence can cause embarrassment and anxiety for both men and women. Attitudes to body hair vary between cultures and individuals. Images and attitudes conveyed by the mass media in Western culture have fuelled the current widespread fashion for removing body hair in both men and women. It is important to find out why the client is having a treatment, so it can be adjusted to suit the clients specific needs. Often clients are seeking a more lasting form of hair removal and find shaving tedious or even injurious. Sometimes a client will require a particular epilation service so that they can wear a more revealing costume. Finding information about the clients particular needs assists you to identify the most suitable treatments which the client may not be aware of.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section A
Prepare client for service

Client treatment area

You will also need to determine which part of the body the client wants treated. Treatment areas could include: legs lower leg, lower leg with knees or full leg feet or toes bikini line buttocks back chest abdomen underarm arms and/or hands face chin, lip, eyebrows or forehead neck.

Client interaction

The information you need to obtain from clients is often of a personal and sometimes embarrassing nature. You should always aim to be tactful, reassuring and professional in your client interactions. The Learner guide for WRBCS203B Provide service to clients covers strategies for effective communication with the client including: Asking a client open questions, which will encourage them to give the maximum amount of information, and finishing with closed questions will pinpoint and confirm needs. Using active listening skills such as nodding, verbal acknowledgments or paraphrasing as they will show the client that you are listening to them. Using empathy when clients are expressing emotions such as frustration or embarrassment. Maintaining and enhancing a clients self esteem by using positive comments where possible. Being tactful with responses and advice. Maintaining client confidentiality and reassuring clients of this. Keeping the client informed. Using open, professional body language and facing the client.
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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section A
Prepare client for service

Clients should be encouraged to ask questions, make comments and raise any concerns they may have, including the method of treatment, treating the hair growth in between visits and frequency of treatment. Finally, the beauty operator must instil confidence in the client that they are knowledgeable and skilled in the provision of epilation and bleaching treatments.

Identifying a clients characteristics After identifying the clients needs and wants and before the epilation or bleaching treatment begins, it is essential to accurately identify their personal characteristics. Identifying a clients characteristics involves analysing and assessing their skin type and health as well as their hair its position, pattern of regrowth and previous methods of removal. This information should be recorded in the client record card and will affect the type of treatment recommended and the end result. Refer to the Learner guide for WRBCS305B Apply knowledge of skin biology to beauty treatments, which provides information about the structure and function of hair and skin relevant to identifying a clients characteristics.
Position of the area to be treated

The position of the hair growth to be treated will be relevant in scheduling the treatment. If the area to be treated is for example, on the face and therefore visible, a client may want to book their appointment at the end of the day. In this way embarrassment from any reactions after treatment can be minimised as the client will be the last in the salon. Similarly, bleaching and epilation of facial hair should be conducted several days prior to a special occasion so that any reactions to the treatment have had time to subside.
Hair growth and regrowth

There are basically two types of hair vellus and terminal. Vellus hairs are tiny, blonde, fine hairs such as those typically covering a babys body or the hair that is present on the inside of the forearm. Vellus hair can be very difficult to see. Terminal hair includes all other forms of hair on the body, with a full range of colours, shapes and thickness. Terminal hair can change under varying hormonal conditions of the body. There are two types of terminal hair: asexual hair eyebrows, lashes and the hair on the head. These hairs are terminal in nature from birth. Differences in these hairs are not related to hormones. sexual hair other areas of hair, typically the pubic area, underarm, legs and arms, face, chest and abdomen, back and shoulders. These are vellus at birth and change to terminal under hormonal influence.

During the lifetime the hair may change from one type to another but will not revert to its original type.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section A
Prepare client for service

Regrowth patterns

If the client has waxed, plucked or shaved the area previously you will need to find out how long it normally takes for the hairs to regrow to help schedule the next appointment. You should also ask if the hair growth is getting stronger or more hairs are appearing. If so there may be a hormonal influence causing this. The client may need to check with their doctor to ensure that there is no underlying cause creating the growth. Further information about the structure and function of hair, the process of and the influences on hair growth can be found in the Learner Guide WRBCS305A Apply knowledge of skin biology to beauty treatments.
Learning activity A1.1

Research beauty publications or any other suitable sources to find answers to the following questions. Write a summary and draw diagrams where appropriate. 1. Draw and label a diagram of the structure of a human hair and follicle. 2. Describe the growth cycle of the follicle and its hair 3. What is the pattern of hair growth during a persons (male or female) lifetime? 4. What is hirsutism, and how should it be treated?

Discuss your answers with your trainer or supervisor to ensure that your information is accurate.

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Section A
Prepare client for service

Previous methods of hair removal

The previous method of hair removal used by the client has a direct bearing on the progress that can be expected. A client may have used temporary methods of hair removal. The method they used may have affected either the skin or the hair follicle, causing distortion. Both plucking and waxing can cause follicle distortion and have a strengthening effect if the hair is hormonally stimulated. If a client has been plucking or waxing there may be some hairs which lie beneath the surface. Depending on how long it is since the hairs were removed, their growth speed and the stage of their lifecycle will determine how long it will take the hairs to appear. The lifecycle consists of three stages: telogen resting anagen growing catagen transition between growing and resting.

All hairs undergo these phases independently of other surrounding hairs. Growth can take from one to two days to several months or longer if the hair is in telogen. If a client has been plucking hairs two or three times per week and it takes several weeks for them to regrow, there may be many hairs not visible. Clients are often not aware of the true amount of hairs growing, as they are not all visible at the same time. Clients will often not be aware of the quantity until they are unable to use temporary removal methods. Removal of the hair by cream depilatories will dissolve the hard keratin of the hair but will simultaneously destroy the soft keratin of the skin. The keratolytic action of the product destroys the skins acid mantle and weakens the skin. The skin reacts by becoming excessively thick in an attempt to protect itself. It will be prone to pigmentation whilst it is recovering. Shaving or abrasive gloves also cause skin thickening often resulting in ingrown hairs. Cutting or shaving removes the hairs from the surface therefore the only hairs to grow are those in anagen. The condition of the skin after the temporary removal methods needs to be recorded. Scarring, thickness or weakening must be noted in the record card.
Inspection of skin

Identifying the type of skin a client has is also important because wax or bleaching products may affect the skin and the treatment results. There are five basic skin types: normal dry oily combination/oily
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Section A
Prepare client for service

combination/dry

There are many factors that can affect skin function and appearance. These include: climate and changes in weather and air conditions exposure to the sun cosmetics moisturisers, cleansers and other skin care products emotion and stress hormonal cycles, such as menstruation and menopause medical conditions pregnancy overall health.

Skin conditions

There are four major skin conditions (these are different to skin type), which are: dehydrated (lack of water) blemished sensitive mature.

Skin condition is mostly affected by external environmental factors, however internal factors also play a part.
Determining skin type

When determining skin type the following aspects should be noted. Skin colour changes in skin colour (pigmentation) can indicate sensitivity, sun damage or hormonal causes. Skin texture although oily skin has a thick texture it can still feel smooth to touch, whereas dry skin can look fine but feel rough. Elasticity evidence of lines on the face indicate the clients age. Some skin ages prematurely due to sun damage, ill health or genetic causes. Muscle tone features looking slack can indicate loss of muscle tone and sagging. This can also indicate a mature skin.

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Section A
Prepare client for service

Blemished or marked skin dilated capillaries would indicate sensitivity, pustules would indicate oil and perhaps acne or underlying congestion. Extra care needs to be taken where moles exist.

Analysing the skin

In order to correctly analyse a clients skin and treatment needs the following equipment may be required: magi-lamp woods lamp (optional) cleanser or toner bowl of water sponges protective headband and gown.

Ask your supervisor or trainer if there is any additional requirement. Before examining a clients skin you should wash and dry your hands with a paper towel. It is important to allow the client to see that sanitary practices are being observed. The three steps of skin analysis are: 1. initial observation 2. visual analysis 3. analysis by touch. Initial observation Initial observation involves a general analysis of a client. As you talk to the client, you can observe their body language and how they present themselves and generally if they are in good health. You might look for other clues about the client for example; if they have just come from the gym their skin may be very moist and will require extra preparation before waxing. A client wearing makeup in the area to be treated will need to have it removed. Visual analysis Visual analysis is taking a closer look at the intended treatment area to assess: skin type skin condition contra-indications
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Section A
Prepare client for service

hair growth, texture and colour.

Analysis by touch The final part of analysis enables the beauty operator to assess the following. Elasticity if the client has a lot of wrinkles or loose skin on the area to be treated it may be necessary to refuse to perform a treatment to avoid damaging the fragile skin. Thickness if the skin is very thin, it may be necessary to refuse to perform a treatment to avoid damaging the fragile skin that lifts very easily. Moisture on the skin if the skin is moist or oily, make sure that this is removed before the treatment begins. If the client is prone to sweating or has a lot of oil on their skin, remove moisture during the treatment as well.

The type and healing ability of the skin must be assessed to establish how well it will recover from epilation and bleaching treatments.
Learning activity A1.2

Analyse a colleagues skin through touching and visual analysis. Use the preceding notes as a guide. Make some notes about your findings in the space below.

Discuss your findings with your trainer or supervisor to ensure that you have made an accurate analysis.

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Section A
Prepare client for service

Medical factors

The medical conditions and history of a client also influence the type of epilation and bleaching treatment you provide. You must be able to identify skin diseases and disorders which are divided into two categories: infectious (contagious) including viral, bacterial and fungal infections, and non-infectious (non-contagious). Under no circumstances should treatment be performed in cases where contagious skin diseases are present. The client should be advised to seek medical treatment and be given clearance by their doctor before treatment can resume or commence. Contra-indications are conditions that prevent a treatment being performed, or create the need for modifications to the delivery of a treatment. All contagious diseases are contraindicated for bleaching and epilation, and treatments should not be performed. There are many other contra-indicated conditions that can affect the skin and hair and some of them indicate the presence of more serious underlying health problems. In these cases, sometimes epilation and bleaching treatments may be conducted safely but the client should be advised to consult their doctor about the condition. Where there is evidence of infection (redness, pus, tenderness and swelling) or visible non-normal skin, treatments should not be conducted. You need to be able to identify basic skin disorders and diseases and decide whether the requested treatment can be safely performed. If you are unable to perform a treatment you need to tactfully explain the situation to the client. Infectious diseases or conditions Boils or carbuncles Description A painful localised bacterial infection of the skin and subcutaneous tissue that usually has several openings through which pus is discharged. A fungus infection caused by a member of the genus Candida. An acute disease of the skin and subcutaneous tissue caused by bacteria and marked by localised inflammation and fever. Also called Saint Anthony's fire. Cold sores caused by a virus. These are clusters of tiny clear fluid filled blisters, which break after several days, oozing the fluid. A crust then forms which falls off after a few days. This cycle can take between 7 and 14 days. Caused by staphylococci bacteria. Usually begins as a reddish sore that oozes bacteria-filled fluid, which forms a honey coloured sticky crust. Also known as school sores. Infestation of lice.
Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Candidiasis Erysipelas

Herpes simplex

Impetigo

Pediculosis
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Section A
Prepare client for service

Infectious diseases or conditions Ringworms

Description A fungal skin infection characterised by ring-shaped, scaly, itching patches on the skin. It actually has nothing to do with worms. A parasitic infestation of the itch mite characterised by intense itching, dry scaly skin. The wart virus. These are skin growths caused by viral infection in the epidermis. They are usually skin coloured with a rough texture, although they can also be dark, smooth and flat. A fungal infection of the skin.

Scabies Verruca

Tinea

For further information and illustrations on these and other contagious conditions of the skin, refer to a dermatology text. Some titles have been listed in the list at the beginning of this guide.
General contra-indications to epilation and bleaching treatments include:

some skin diseases and disorders in the area requiring treatment rashes, acne, tinea, eczema, allergic skin reactions bruising or swelling in the area requiring treatment cuts, abrasions or burns (including sunburn) in the area requiring treatment recent fractures, sprains, recent surgery or recent scarring in the area requiring treatment area requiring treatment which exhibit loss of tactile sensation caused by injury or disease such as diabetes clients who are taking or have recently been taking prescribed medications (such as ROACCUTANE and other acne drugs) which cause skin thinning varicose veins.

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Section A
Prepare client for service

Learning activity A1.3

Ask your trainer or supervisor to help you locate appropriate references to research further information on the following contra-indicated diseases and disorders. Discuss this information with your trainer or supervisor and decide what actions/precautions you would need to take if a client presented with any of the conditions in the area to be waxed or bleached. Write your responses in the space provided in the following table. In some cases services can be safely conducted if modifications and precautions are taken, in others treatments should not be performed because of the risk to the client. Condition Allergic reactions Bruising Dermatitis Description Any history of sensitivity or allergy to beauty products. Ruptured blood vessel under the skin. An inflammation of the skin characterised by redness, pain or itchiness, which is also known as eczema. Three main types of dermatitis are: contact dermatitis a reaction to various substances and chemicals touching the skin causing irritation atopic dermatitis a chronic inflammation in people with a tendency towards allergies seborrheic dermatitis a reddish skin inflammation in areas with large numbers of sebaceous glands. Scales may look yellowish and greasy. An inflammation of the skin, characterised chiefly by redness, itching and the outbreak of lesions that may discharge fluid and become encrusted and scaly. There are many types of eczema which include atopic, discoid, dishydrotic, pityriasis alba, winter eczema and varicose eczema.
Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Actions/precautions

Eczema

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Section A
Prepare client for service

Condition Folliculitis Hirsutism Hypertrichosis

Description An infection of one or more hair follicles, usually caused by bacteria. Heavy growth of hair often in abnormal places. Abnormal hairiness, especially an adult male pattern of hair distribution in women. For example mosquito, bee, wasp, tick and spider bites. Generic term for unusual localised development of skin tissue. Non-cancerous skin growths that are a collection of pigment cells. Extremely common and are present in various shapes and sizes. A chronic skin condition where the skin develops red thickened areas covered with silvery scales. Any indications of irritation or allergic reaction. Reactions to chemicals, food products and plants are most common. A mark left on the skin after a surface injury, wound or operative treatment has healed. Some scars take on a keloid effect, that is, a red, raised formation of fibrous scar tissue caused by excessive tissue repair. A skin condition where pores become plugged and the surrounding skin becomes inflamed. There are various forms of acne, including the following.

Actions/precautions

Insect bites Lesions Moles

Psoriasis

Rashes

Scars

Acne

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Section A
Prepare client for service

Condition

Description Pustules commonly know as whiteheads Comedones also known as blackheads. Papules red acne lumps Cystic acne a severe case of acne

Actions/precautions

Skin cancer

There are two main types of skin cancer, benign and malignant. Benign skin cancers include: seborrheic keratoses benign growths similar to moles in colour with a greasy or crusty surface cherry angioma a small, smooth, benign, cherry-red bump. Malignant skin cancers include: actinic keratoses small scaly spots most commonly found on skin with much sun exposure basal cell cancer a bump or nodule that is pink or skin coloured, often found with a pearly smooth texture. It may crust and bleed easily. squamous cell cancer red nodules or raised pink scaly patches. melanoma the deadliest form of skin cancer. Skin can be hypersensitive due to burns, radiating excessive heat. The formation of a fibrous clot in the blood vessel.

Skin cancer (continued)

Sunburn or windburn Thrombosis

Varicose veins Occurring on the legs, veins become weakened and bulge. Discuss your answers with your coach or trainer to ensure that you can respond appropriately to the presence of these diseases or disorders in a client requiring epilation or bleaching services.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section A
Prepare client for service

When you identify the presence of a contra-indicated condition, you need to be able to use appropriate communication strategies to inform the client. You need to be tactful and discreet and minimise potential to alarm the client. It is helpful for the client if you explain the precautions you will take as a beauty operator, the need to consult a doctor or offer an alternative or postponed treatment. You are not expected to diagnose conditions.
Learning activity A1.4

Read the following three case studies and make some notes below about what you would say to the client in each case. Frieda is a 45 year old woman who has been coming to your salon for leg waxing for a number of years. When you inspect her lower legs which she wants to have waxed, you notice that quite a prominent varicose vein has formed on her left leg stretching from the knee to mid calf. How do you respond?

Myriam is a 20 year old who has come to the salon to have her upper lip hair bleached. You notice what appears to be a small cold sore below her bottom lip. How do you respond?

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Section A
Prepare client for service

Brad 28, is a new client and has come to the salon for a back wax. You notice several small scaly spots at the top of his shoulders that appear to be actinic keratoses. How do you respond?

Discuss your answers with your supervisor or trainer to ensure you have responded appropriately. Arrange to role play each of these situations with fellow students to practise your communication skills.
Recommending a treatment plan

By accurately identifying the clients characteristics you can make appropriate and wellinformed choices for the treatment plan. Each client has individual characteristics and these all need to be taken into consideration before the treatment begins. What may be correct for one client could have drastic results for another. The clients characteristics will effect the treatment in many ways, including: the type, extent, duration and timing of treatments selected products and equipment selected the best way to shape personal features, for example, eyebrows the degree of difficulty of the treatment aftercare, homecare and follow up treatments and advice.

Once you have identified why the client wants the treatment and their characteristics, you need to evaluate the information in order to recommend the most appropriate treatment. The purpose of a treatment plan is to record how you are going to perform the treatment, what products are going to be used, how they are to be used, how frequently the treatments will be required as well as information about skin analysis. It may also include information regarding referring the client for other forms of epilation treatment such as electrolysis. You need to explain the treatment plan including the steps in the procedure to the client so they feel confident and well informed.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section A
Prepare client for service

Forms of temporary epilation

There are two main forms of temporary epilation: depilation and epilation. Depilation is the removal of the hair shaft with the hair follicle remaining intact. The most common forms of depilation include shaving, depilatory creams, and abrasive mitts. Epilation is the removal of the hair follicle and hair shaft together. The most common forms of epilation are waxing (hot and strip), tweezing and plucking. When discussing treatment recommendations you should include the following: the type of treatment selected, the reason for the choice and the procedures to be followed contra-indications affecting treatment the products which will be used the expected results of the treatment including possible adverse reactions the length of time the treatment will take and the estimated timeframe between treatments the cost of the treatment homecare strategies to be followed aftercare strategies to ensure the treated area is not aggravated.

Recording client characteristics

The best way to record a clients characteristics and needs is by using a client record card designed to specifically record the details of the client and the treatments received. Following is an example of a client record card showing the type of information that may be collected. Salons usually have their own version of client record cards which relate specifically to treatments and services they provide.

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Section A
Prepare client for service

Sample client record card Client name Address Postcode Home phone Business phone Contra-indications SKIN ASSESSMENT (tick appropriate box) young combination oily normal lifeless

blemished sensitive dry mature dehydrated

couperose prematurely aged

SENSITIVITY general allergies localised area drug allergies condition known temporary

cause known Special comments and requests existing couperose SKIN TEXTURE fine heavy

normal

scarred PRICE

open pores coarse DATE BEAUTY OPERATOR TREATMENT/COMMENT

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Section A
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Learning activity A1.5

Design a record card suitable for recording information relevant to epilation and bleaching treatments. (Alternatively you may use a copy of the one used in your salon.) Ask a fellow student or colleague to act as a new client in a salon who has come to receive a hot wax epilation treatment for their lower legs. Record their details in the record card and attach it in the space below. Show your completed client record card to your 'client' and supervisor or trainer and obtain feedback about its effectiveness. Client record card

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Section A
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Final stages of client preparation

After recommending and discussing a treatment with the client, there are some final preparation steps before the treatment begins. Place the completed client record card in a safe place during treatment. The client will already be gowned and on the treatment bed. Position the client comfortably. All protective garments should be in place. Place a towel across the parts of the body where treatment will not be performed for modesty, warmth and protection form spillage. Ensure that there is enough light in the cubicle and a magnifying light available. When the light is turned on it should not cause discomfort by shining directly into the clients eyes. Check again that the client is comfortable before beginning the treatment. A pregnant client may need a pillow to place under the knees or lower back. Make sure that the client is as comfortable as possible throughout the treatment. Continually check the clients comfort level and make adjustments to suit the client's needs where appropriate. Wash your hands with an antibacterial hand wash.

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Section A
Prepare client for service

Step 2

Preparing the service area

Before beginning any service, ensure that the service area is organised, arranged and equipped in a safe and hygienic manner. Ideally, equipment, furniture, fittings and walls should be purpose built or purchased specifically for the task to be performed. They should be durable, safe and suitable for cleaning and maintenance, and constructed of sealed non porous material. There should be adequate lighting and ventilation throughout the premises and sufficient bench space for good working practices. After the client characteristics have been assessed and a beauty treatment plan agreed upon, you will be able to identify the products and any extra equipment that are required to perform the treatment. The equipment and products required for temporary epilation and bleaching treatments include the following: Purpose built couch with the provision to raise the head. This should be covered with a disposable material which should be changed after each client. Trolley with a laminated top covered with paper or something similar for easy disposal. This is to stop wax sticking to the trolley. Wax pots for heating hot wax. Always refer to manufacturer's instructions regarding heating and cleaning procedures. Oil based strip wax which should be discarded after each use. For applying hot wax, single-use wooden spatulas are recommended because they can be discarded after use on each client. Metal spatulas are used for warm, strip and soft wax and bleaches and must be sanitised after use. Gloves disposable single-use gloves. Cleanser to clean area to be bleached or waxed before the service commences. This reduces the levels of skin bacteria and the possibility of skin infection. It also removes dirt and oils from the skin and provides better wax adhesion. Disposable materials should be used to apply cleansing products. Post treatment product soothing lotions, which contain tea tree oil/lavender or hair retardants. Cleaners for removing wax on surfaces such as the couch, plastics, trolley, wax pots, walls and floors. There are many types of products for this purpose. These are solvents with a mineral turpentine base and citric or other aromatic additive. Rubbish container to discard any non-reusable products and items, such as paper towels, used strips, wooden spatulas, and disposable gloves. Paper towel in case wax products drop onto the floor. The beauty operator should place a piece of paper towel over any wax that drops on the floor to ensure wax is not spread around the room after becoming stuck to shoes. This is potentially dangerous. Tweezers to remove any hair that has not been removed during the treatment.
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Section A
Prepare client for service

Scissors to trim extra long hair before waxing. Depilatory cream or paste. Cotton wool. Talcum powder to dust the area so that the wax will not stick to the skin. Tissues. Clean towels one for the head to rest on and one to put over clients clothing. Client gown. Hand mirror.

Learning activity A2.1

Identity the specific equipment, products and materials you would need to assemble before performing each of the following three treatments. Also describe the purpose of each product or piece of equipment. Hot wax treatment Equipment/materials Purpose

Strip wax treatment Equipment/materials Purpose

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Section A
Prepare client for service

Bleaching treatment Equipment/materials Purpose

After completing Sections B and C of this guide, refer back to this list and amend it if necessary. Check with your supervisor or trainer to ensure you have identified all relevant equipment and materials.
Health regulations in a salon

Within each State and Territory there is a set of health and safety regulations that apply to anyone operating in the personal services industry. Every salon must comply with the individual State or Territory skin penetration legislation when completing any procedures where the skin is penetrated. The skin penetration legislation is based on a joint national publication between the Australian National Council on AIDS (ANCA) and the National Health Medical Research Council (NHMRC) called 'Infection Control in the Health Care Setting'. Each State and Territory bases their skin penetration legislation on the national guidelines. The risk of spreading infection from one client to another through waxing procedures has been raised as an issue throughout the beauty industry in Australia. Even though waxing does not involve actual skin penetration, bleeding sometimes results from the procedure. The concern is that pots of wax could be contaminated with skin or blood borne viruses from one client especially if bleeding has occurred, and then spread to the next client if the same equipment is used. There is insufficient evidence to clearly demonstrate the extent of this risk, but it would appear that the risk is low. Some State and Territory legislation requires minimising the risk of cross contamination between clients through waxing by: Using single-use pots for each client and thoroughly cleaning the pot after use. Avoiding re-dipping applicators if wax pots are used on more than one client. Singleuse wooden spatulas are recommended because they can be discarded after use.

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Section A
Prepare client for service

If neither of these methods is practical, some state legislation requires that temperature control be employed as a means of minimising risk. All types of wax (both strip and hot wax) should be kept undisturbed at a minimum temperature level of 70 to 80c for a minimum of 15 minutes between clients and then reduced to a temperature that is comfortable for application to the skin. (Viruses such as HIV would be expected to be inactivated at the temperature.) For strip waxing, the temperature should be monitored and recorded before the first client and at least one other time during the day. For hot waxing, monitoring should also occur after pots have been refilled or replaced with a new pot. The temperature and time of holding should be recorded and available for inspection for a reasonable period (at least one year). Guidelines are available from the Department of Health in each State and Territory. It is your responsibility to be familiar with this legislation and apply it. Contact your State or Territory health department and ask for a copy of their skin penetration legislation. If you have access to the Internet, search for a copy online. Ask your supervisor or trainer to help locate this legislation.
Learning activity A2.2

Read the relevant health guidelines in your State or Territory. Respond to these questions about compliance with the regulations as they relate to preparing the treatment area, the equipment, materials and yourself for temporary epilation. What guidelines apply to the procedures for preparing the treatment area? (The part of the body which is to receive epilation treatment)

What guidelines apply to the preparation of equipment, wax (including policies about temperature control) and disposal of waste?

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What guidelines apply to preparing yourself to perform waxing?

Check with your trainer or supervisor to ensure you have identified relevant legislative requirements.

Hygiene practices

Other regulations that apply to the salon are in relation to hygiene. Each State and Territory will have health regulations to which salons must adhere. Ask your supervisor or trainer to help locate a copy of the State or Territory health regulations. Study them and find out how they apply in your workplace to minimise contamination and the spread of infection while performing bleaching and temporary epilation treatments. Contamination is the spread of micro organisms from one item to another and cause infection. Contamination can occur in performing bleaching and epilation treatments when: Strict operator hygiene is not observed especially regular and thorough hand washing. Reusable items such as tweezers are not cleaned and sanitised after use on each client according to manufacturers instructions and come into contact with other equipment and materials. Used and clean instruments come into contact with one another. Clean instruments are placed on unclean surfaces. Contaminated spatulas and single-use gloves are not disposed of immediately and appropriately after use. The structural facilities (furnishings and fittings) cannot or are not adequately cleaned between clients. Towels and other items used on clients are not changed or thoroughly cleaned between clients.

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Section A
Prepare client for service

Learning activity A2.3

Find out the method of cleaning used in your training or workplace for each of these items used in performing bleaching and temporary epilation services. Make notes about the cleaning procedure and how frequently it should be performed. Material or equipment Tweezers Risk level High risk potential for skin infection or for blood borne virus transmission Intermediate level risk of infection if previous client had skin lesions or infections Relatively low risk potential for skin infections or for blood borne virus transmission Low risk. Potential for dust and spots of product accumulating and contaminating clean equipment. Low risk for contamination. Cleaning prevents dust and spots of product accumulating. Low risk potential for infection. Risk only if previous client had lesions or skin infections in the area, Method of cleaning

Sponges to apply cleaning products to skin

Wax pots

Equipment trolley

Client couch

Towels, protective gowns and hair bands worn by clients

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Prepare client for service

Discuss your finding with your trainer or supervisor to ensure that you have identified the correct cleaning procedures in each case. Arrange a time to demonstrate cleaning procedures of these items to your trainer or supervisor. Step 3 Prepare yourself to deliver the service

Your personal presentation is important because you are in the profession where you are expected to set an example or act as a role model. Clients will expect a beauty operators grooming and presentation to be of a high standard. As beauty operators work very closely with clients, personal hygiene is a very important issue. Clients are able to detect smells or body odour easily.
Hand washing

The spread of infection from hands has been recognised as the single most important factor in preventing infection (after cleaning and sanitising equipment) and cannot be overstated. Unbroken skin is the best defence because it provides the perfect barrier against infection. The purpose of washing hands is to reduce any micro-organisms that may be present. Unless the fingernails are visibly dirty, a nailbrush should not be used because it may cause breaks in the skin during vigorous brushing. Obvious dirt under the nails must be removed. You should wash your hands in full view of the client so they can see the attention paid to hygiene. Small areas of broken or infected skin on exposed parts of the operators body or the clients treatment area should be completely covered with a waterproof dressing. If the cut or abrasion is on the hands, then single-use gloves should be worn during all procedures. First, wet hands with warm running water, use liquid soap (one pump measure is sufficient), then rub hands vigorously for a minimum of 15 seconds. Be sure to wash your hands all over including backs of hands wrists between fingers under fingernails.

Rinse hands well after washing is complete and pat dry hands thoroughly using a disposable paper towel. Good hand-washing facilities are essential and should be located within the service area in view of the client. Liquid soap dispensers using single-use cassettes are recommended, because they do not permit a topping-up process and they minimise the risk of contamination. Wash your hands: before and after contact with each client after contact with blood or body fluids after using a tissue or handkerchief
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after smoking after going to the toilet before and after eating. after answering the phone or touching any potentially contaminated objects, and before returning to a client.

Learning activity A3.1

Prepare a poster about the method of thorough hand washing suitable and its importance that is suitable for display in the area where the staff wash their hands in your workplace or training place. Use any medium you wish and incorporate any additional information you research from other sources including the Internet. Get feedback from your trainer or supervisor about the effectiveness of your poster in promoting good practice. The beauty operator can reassure the client and make sure the treatment is relaxing by: being professional and organised being knowledgeable about treatments being gentle making the appropriate conversation and discussing the benefits of the treatment asking the client. If the clients have any questions or concerns, answer them fully and accurately throughout consultation and procedure taking the appropriate time to pamper the client using positive, flattering statements asking the client how they are feeling throughout treatment.

Reasons why a client may find fault with a beauty operator treatment could be due to: offensive body odour, foul breath or tobacco odour harming or scratching their skin unintentionally getting products in their eyes using water that is too hot breathing onto the clients face lack of interest in the treatment provided to a client being careless, disorganised and leaving the treatment area frequently for supplies using heavy, rough or cold hands gossiping, being unprofessional not maintaining confidentiality
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Section A
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dressing untidily, or appearing to be unclean not making sure the client is comfortable talking too much and not letting the client relax rushing a treatment and not making the client feel that they are important.

Beauty operators are legally obliged to provide a safe and hygienic environment and must pay careful attention to health and safety regulations and security.
Learning activity A3.2

Ask a fellow student or colleague to identify positive and negative factors of your personal presentation in line with those outlined above.

What strategies should you put in place to ensure these factors are rectified?

Check with your trainer or supervisor to ensure you have identified personal presentation strategies appropriately.

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Section A
Prepare client for service

Learning activity A3.3

Prepare the same client that you completed a client record card for in Learning activity A1.5 for the epilation service they required. Ask the client to give you written feedback on your preparation techniques.

List below any required improvements and how you will develop your skills in the identified areas.

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Section B
Perform waxing treatment

Section B Perform waxing treatments

What you will cover in this section


The two steps to Perform waxing treatments are: Step 1 Step 2 Preparing the waxing area Applying wax

In this section, covers how to prepare the wax area for treatment, including cleaning the area according to health and hygiene requirements and salon procedures. You will learn the different types of waxing procedures, how to prepare, apply and remove the wax in accordance to client requirements and ensuring minimum wastage. You will also learn how to support the skin ensuring minimum trauma for the client. In addition, you will learn about the use of soothing products immediately after treatment and how to hygienically dispose of or recycle wax accordingly. Step 1 Preparing the waxing area

Clients will visit a salon for waxing treatments for a number of reasons. After considering client wants, expectations and characteristics, the beauty operator and the client might agree that waxing is the most appropriate method of hair removal.
Waxing treatments

Waxing is a method that temporarily removes hair, using wax applied to the skin. As the wax dries, the hair remains encased in the wax, which is then ripped off the skin removing the hair and hair follicle. This method can be used to remove hair from the legs, toes and feet, bikini line, buttocks, back, shoulders, chest, neck, arms and underarm and face, including the lip, chin and eyebrows. The waxing process is a painful treatment that usually causes at least minor trauma to the skin. However waxing is generally the most popular form of temporary epilation treatment requested in the beauty industry. The time it takes to complete a waxing service will depend on the type of wax used, the area to be waxed and client characteristics. Each salon will have guideline timeframes and you should know what your workplace expects. Unlike electrolysis, waxing is temporary, with hairs growing back within three to eight weeks. This will depend on the individuals pattern of hair growth and the length of time they have been receiving waxing treatments. For a person new to waxing this time span will be shorter initially until their hair regrowth pattern becomes more consistent.

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Section B
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Waxing is considered more effective than depilatory treatments such as shaving. This is due to: Regrowth with waxing is much slower, resulting in fewer treatments. With shaving, hair grows back and feels prickly within a day or two. Regrowth from waxing means that hair grows back with a fine end not a blunt one, and there is no unpleasant stubble. As identified in the previous section, this does not mean the hair is getting finer, thinner or lighter, it simply reflects the early stages of hair growth. With shaving, the hair is cut at the base of the hair shaft, leaving the thicker darker stubble to continue growing.

There are two main categories of waxes used for hair removal: hot wax and soft, strip or warm wax. The type of wax chosen will depend on the client's needs and characteristics, that is, if the skin is sensitive or the hair is strong.
Hot wax

Hot waxes are solid in appearance at room temperature and vary in colour from beige to yellow to deep or rusty brown, or green. They are typically made from the following: Beeswax which gives it its solid appearance. Resins (sap that is formed from the hardened secretions of plants) which give it flexibility and contributes to the depth, gloss, flow adhesion and water resistance. Additional ingredients such as azulene and antiseptic which reduce sensitivity.

Hot waxes need to be heated to a working temperature which minimises the risk of burning the skin but is of a consistency that is not too runny to apply efficiently. Specially designed machines are available to heat wax effectively.
Learning activity B1.1

Find out the procedure for heating wax hot wax in your workplace or training place and arrange to observe a colleague demonstrating the procedure. Describe the steps in the procedure in the space below. In your notes, cover these areas: What temperature is the wax heated to and how long is it maintained at that level? Do you record this information so that other operators know the status of the hot wax in particular pots at any given time? What temperature is wax suitable for applying to the clients skin? What is the procedure for cleaning single-use hot wax pots after use and how do you dispose of left over hot wax safely? Do you have two pots operating so one is ready for use while the other one is being cleaned?
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Check with your trainer or supervisor that you have accurately identified the information. Arrange to demonstrate the procedure for preparing hot wax to your trainer or supervisor. The advantages of hot wax compared to soft, strip or warm wax are as follows. It is good for removing strong hair such as in the bikini line, underarm and some parts of the leg. It does not stick as tightly to the skin and therefore the area tends to be less sore after treatment.

The disadvantages of hot wax compared to soft, strip or warm wax are: there is a greater reaction of the skin to the higher level of heat required in the hot wax treatment it is more expensive as more wax is used the procedure takes longer to complete the wax takes longer to heat.

Soft, strip or warm wax

This type of waxing is not generally applied to the face, underarms or bikini line areas. This is due to the temporary redness it can cause to the skin in these sensitive areas, and it is not as effective as hot waxing on the bikini line or underarms as it does not open the hair follicles. Soft waxes are typically liquid at room temperature. They may consist of the following: rubber latex solutions and solvents
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Perform waxing treatment

wax oils organic substances such as honey.

Strip wax may also come with a backing tape attached. These can be bought easily over the counter and are ready for use. Strip wax is available in two forms: water based or oil based. Only oil based strip wax should be used on clients. It should never be reused, but instead discarded into a plastic bag that is then sealed and placed in a general waste bin. Working temperature for this wax is 43C. If the wax is overheated it will deteriorate. The advantages to strip wax compared to hot wax are as follows: It is faster than hot waxing treatments. There is less reaction to heat therefore it is better suited for use on sensitive skins. The wax heats quickly. It is less expensive.

The disadvantages to strip wax compared to hot wax are: There is more skin reaction in sensitive areas. It is not as effective on the bikini line or underarm. It leaves a slightly sticky residue. It sticks to the skin more.

Cleanse the wax area

In preparing the client for the waxing treatment, it is necessary to cleanse the wax area. This must be done in accordance with the health and hygiene requirements and salon procedures. Typically, cleansing the wax area will include the following steps: Remove make-up from wax area, if applicable. Cleanse the area to be waxed with a suitable cleanser to remove oils or cosmetic moisturisers that might inhibit the wax from attaching to the hairs. Dry the area thoroughly with a towel. If moisture returns during treatment, for example, sweat, re-cleanse and dry the area before continuing. Lightly dust talcum powder to the area so that the wax will not stick to the skin. Apply against hair growth to assist in raising the hair away from the skin. Remember hair must be at approximately 25 mm long so that the wax can adhere well and hairs can be removed easily.

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Perform waxing treatment

Learning activity B1.2

Write the steps you would follow in your training place or workplace to prepare a client for a waxing treatment on the lower legs. Also make a note of where and how health and hygiene factors and workplace policies apply to each of the steps.

Prepare a client for lower leg waxing by following the procedures you specified in the previous section. Arrange to have your supervisor or trainer observe you carrying out the procedure to ensure that you have implemented all steps and followed hygiene regulations. Ask your trainer or supervisor for written feedback about your performance.

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Step 2

Applying wax

The manufacturers instructions for the product and equipment must be followed as well as the health and hygiene policies.
Suggested procedures for applying and removing hot wax

Always wear single-use disposable gloves during waxing procedures. They should be disposed of appropriately after completing individual areas of the body and at the end of the waxing service. Ensure that the hot wax has been prepared according to health and hygiene procedures and according to the manufacturers instructions. Using a wooden spatula, dip the spatula into the wax scooping up a small amount. If the wax has been heated slightly, test it for a comfortable temperature by placing a small amount on the inside of your wrist. It is also advisable to test the wax on the clients wrist before commencement to ensure client comfort is maintained. Discard the first spatula. When the wax is of the appropriate temperature, dip a second spatula into the wax picking up enough to cover the area being waxed, for example, the underarm area requires a small amount, and the lower leg a larger amount sufficient for the first strip. Place the spatula on the skin and spread in semi-circular movements against the hair growth in the formation of a strip. The strip should be approximately five centimetres wide and ten to fifteen centimetres in length. A lip should be apparent all the way around the patch of wax. Apply thickly or in accordance with the manufacturers instructions. Apply wax a couple of times over the same patch if necessary to obtain the appropriate thickness. Ideally the wax should extend slightly onto an area which is hair free. This edge is where the wax will be removed from and will allow the patch to be lifted less painfully, due to the lack of hairs. Allow the patch to solidify slightly, press firmly on the patch to be removed to make sure it has slightly solidified to mould it to the hair growth. The wax must not be allowed to harden completely as it will crumble, stick and not come off easily. As the wax solidifies but is still flexible, quickly flick the bottom edge of the wax sufficiently to raise an edge. This will allow the wax to be gripped when ready to pull off. This will be the edge to be extended which reaches just below the line of the hair. Use the thumb or bent index finger for this do not pick as this may cause pain to the client. Grip this edge between thumb and forefinger. Place the other hand on the skin at the base of the wax strip and hold the skin taut.
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Pull the strip of wax off decisively and quickly against the direction of hair growth, keeping the action close to the skin as this will prevent the snapping of the hair. Do not pull the strip up into the air as this will also snap the hair, bruise and graze the skin. Repeat these steps in line with the waxing sequencing explained above until the entire area has been waxed. Care should be taken not to overlap the patches as this may result in a heat build up causing client discomfort. Apply aftercare products. Ensure the temperature of the wax is maintained throughout the treatment. You may need to check it a few times. Reversing the strip and pressing the side that was uppermost onto the wax will remove any crumbs of hot wax remaining on the skin.

Applying and removing soft or strip wax

You should follow State or Territory health regulations along with salon policy guidelines for the preparation of wax and the use of spatulas to minimise the risk of spreading potentially harmful micro organisms. The guidelines may vary. Generic procedures for applying and removing soft or strip wax include the following: Always wear single-use disposable gloves during waxing procedures because tissue fluid and blood spotting may pose a health hazard. Gloves should be changed if they become contaminated with blood or other bodily fluids or tissue during the procedure, or if you have to leave the client, for example to answer the phone. Gloves should be disposed of at the end of the waxing service. Using a metal spatula, dip the spatula into the wax picking up a small amount. If the wax has been heated slightly, test it for a comfortable temperature by placing a small amount on the inside of the wrist. It is also advisable to test the wax temperature on the client to see that it is comfortable before commencing the service. Discard the first spatula for sanitising. When the wax is of the appropriate temperature, dip a second spatula into the wax picking up enough wax for the area being waxed. For example, the underarm requires a small amount, lower leg a larger amount sufficient for the first strip. To prevent wax dripping, wipe one side of the spatula and the tip of the other side on the edge of the wax pot. Hold the waxing strip beneath the spatula to catch drips as you move the wax laden spatula to the area to be waxed. Place the spatula on the skin and spread a very thin layer of wax in the direction of the hair growth in the formation of a strip. The strip should be approximately five centimetres wide and ten to fifteen centimetres in length. Do not scrape the spatula
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Section B
Perform waxing treatment

back and forth. The wax when applied should be thin enough to see hair and freckles through it. The application of too much wax will not remove hair effectively and will result in wastage of the product. The spatula should be held at a 90 angle and, as the wax runs forward, it should be spread firmly along the surface of the skin. The wax should be taken down to an area that is hair free, such as onto the skin above the ankle. This allows more comfortable removal and ensures all straggling hairs are removed. Immediately apply the cloth strip on top of the wax. Firmly smooth the cloth strip with the palm of the hand and rub briskly in the direction of hair growth to adhere the wax to the cloth strip. Avoid too much rubbing as this can cause the wax to shed back onto the skin. Fold back a 2 cm section at the base of the cloth strip to provide a good grip and control for removal. Support the area just below where the wax is to be removed with one hand, holding the skin taut. Grip the cloth strip between thumb and forefinger and in one swift motion pull the strip off quickly and firmly against the direction of hair growth, keeping the action close to the skin, as this will prevent the snapping of the hair. Immediately apply gentle pressure or rub the area with the other hand to soothe any stinging sensation. Repeat these steps until the entire area has been waxed.

With both hot and strip wax, great care must be taken to remove all wax from the skin, especially in the under arm and bikini area. Do not be tempted to remove the stickiness of residual wax by applying powder as this may cause the open follicles to become blocked with the remaining wax, possibly resulting in an infection such as folliculitis. Instead, afterwax lotion should be applied. Its function is to loosen wax spots, soothe and inhibit bacterial growth. This afterwax should be applied with cotton wool and gently rubbed over any wax to remove it.
After treatment care

After the completion of waxing, either hot or soft/strip waxing, finish the treatment by: checking for remaining spots of wax and removing them cleaning the area down with warm, damp towel to remove any residue wax if the wax is water soluble applying afterwax lotion if the wax is not water soluble applying a hair retarder or moisturising lotion to soothe the area.
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Skin is more susceptible to irritation or infection for up to 48 hours after waxing. Clients should be advised that they should not: swim or have a spa wear tight clothing such as jeans, tights and leotards because they may caused excessive perspiration use a deodorant or perfume in the waxed area sunbathe or have solarium treatment.

Further information about the skin and ultraviolet radiation can be found in the Learner guide for WRBCS305A Apply knowledge of skin biology to beauty treatments.
Basic waxing procedures

When waxing there is a set of standard procedures that are specific to each area of the body. This will ensure maximum benefits can be obtained from the waxing procedure. Each treatment should be proceeded by the proper preparation of the client (as outlined in Section A Step 1), preparation and cleansing (as outlined in Section B, Step 1) of the waxing area and followed by the after treatment care set out above. The following guidelines apply to each of the body areas. Legs Leg waxing can include either a half leg or full leg treatment. When waxing the upper and/or lower leg there is an epilatory sequence that should be followed. This sequence divides the lower leg into 21 sections for waxing. The upper leg is divided into 14 sections for waxing.
Learning activity B2.1

Using the suggested resources for this Guide, find a diagram of these sections of the upper and lower leg for waxing to use as a reference. Take a copy of the diagrams and number the sections in the sequence you would apply the wax. Check with your trainer or supervisor that you have accurately identified a suitable sequence for waxing the sections of the leg.

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Essentially this sequence involves alternating wax sections leaving a similarly sized gap between each strip. It ensures no overlapping of the previous waxed section, as this will be painful to the client. Additionally, the fronts of the legs should be completely waxed before the client is turned over and treatment begins on the back of the legs. Lie the client down on their back. If only the lower leg is being waxed, the client may sit up. Study the pattern of hair growth. Use the epilatory sequence described above to wax the leg. Apply the wax to the first section and remove. Continue through the waxing sequence, turning the client over onto their stomach when the fronts of the legs have been completed.

Knees

Lie the client down on their back. Have the client bend one leg so that the foot is resting as close as possible to the buttocks. Study the pattern of hair growth. Divide this area into three sections and use three amounts of wax to remove the hair. These are: lower knee or medial side, just under the knee, upper knee or lateral side, just above the knee middle portion or patella.

Apply the wax to section 1 and remove. Apply the wax to section 2 and remove. Apply the wax to section 3 and remove. Apply aftercare products. Repeat these steps for the other knee. DO NOT try to remove hair from the knee in one application, that is, the lower portion, over the curve and the upper portion, as this will cause bruising.

Popliteal space

This is the diamond-shaped space at the back of the knee joint. If this area needs waxing, it must be done with great care due to the proximity of the lymph nodes and blood vessels. It is also tender when pressed. Small or narrow strips of wax should be applied and carefully removed.
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Perform waxing treatment

Bikini line

The skin tissue in this area is quite soft and sensitive. The following method will prevent bruising or tearing of the tissue. Lie the client down on their back. Bend the right leg so that the foot is resting against the left knee. Lay the right knee down on the couch and support it with a pillow for comfort. Keep the left leg straight. A tendon should stand out in the bikini line area. Check the growth pattern of the hair. If the hair is particularly long and curly, trim it with scissors to approximately 1 cm before waxing. Ask the client to place a paper towel or tissues half way underneath their under garment along the bikini line. This assists the client to demonstrate how high the wax should be applied. Ask the client to then fold the outer piece of paper towel over the top of the undergarment. This will protect the clothing as well as provide a guide for the line of hair to be removed. Alternatively give the client a disposable undergarment to wear. The size of the area to be waxed is dependent upon client needs. Divide this area into three sections and use three amounts of wax to remove the hair. These are: above the tendon below the tendon and along the tendon.

Place the first amount of wax along section 1 and remove. Remember to support the surrounding tissue by holding it firmly. The client can also be asked to assist in skin stretching to ensure no bruising occurs. Place the second amount of wax along section 2 and remove. Remember to support the surrounding tissue by holding it firmly. Place the third amount of wax along section 3 and remove. Remember to support the surrounding tissue by holding it firmly. DO NOT keep reapplying a strip of wax to remove stubborn hairs. This WILL cause bruising. Stubborn hairs can be removed by tweezing. Apply the afterwax lotion with a cotton wool ball. Repeat these steps for the bikini line on the other leg. Allow the client to check the extent of the epilation and if they are satisfied, they can remove the protective tissue.

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Arms and hands

Apply wax to the inside of the arm on the thumb side from the inner elbow and downwards. Using a narrow strip, remove the wax. Apply wax on the outer underside of the arm from just above the wrist up to the elbow. Using a narrow strip, remove the wax. The remaining hair should be on the top of the forearm so that no wax is removed from around the curves (this can cause bruising). Apply wax to the above area. Using a narrow strip, remove the wax. Check for remaining hairs, tweezing if necessary.

Finger waxing

Fingers may be waxed if required. Tighten the hand by pressing the fingers onto a surface and arching the palm. Apply wax to the fingers, ensuring they do not stick together. Using a short, narrow strip, remove the wax. Check for remaining hairs, tweezing if necessary.

Under arm

Check carefully for skin tags before commencing and, if they are present, apply petroleum jelly to prevent pulling off the tag. Lie the client down on their back. The head of the couch may be raised slightly for client comfort. Ensure the client raises their arm over their head bent at 90 angle. The aim here is to have the area flat so it is easy to treat. Insert paper towel along the edge of the bra (as appropriate) to protect the clients undergarment. Have the client hold the side of the breast tissue firmly with their other hand, this is to keep the skin taut to minimise pain. Study the pattern of hair growth. Normally hair will grow in three directions, although there will be exceptions. A normal pattern includes hair that grows toward the arm and hair that grows towards the body. Identify the two or three patterns of growth this will provide a guide on how to wax the area.

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Section B
Perform waxing treatment

Apply the wax to section 1 this is the upper section of the underarm, the section closest to the arm and remove. Apply the wax to section 2 this is the section closest to the body and remove. Apply the wax to section 3 this will be a section in between, possibly with hair growth towards the clients front or back and remove. Remove remaining hairs with tweezers. Apply aftercare products using a cotton wool ball. Remove the protective tissue. Repeat these steps for the other underarm.

Facial waxing

This form of waxing is very quick, however sometimes the skin in this area does not respond very well to the aggressive treatment. Consultation should include the identification of which hair removal method would be the best for the client waxing or electrolysis. NOTE: It should be pointed out to the client that regular facial waxing may stretch the skin, thus causing lines. This is especially relevant in the eye and lip areas. Lie the client down on their back. Secure hair away from the face using a head band if necessary and remove contact lenses if waxing near the eyes. Study the pattern of hair growth. Typically, the hair will grow in different directions and this needs to be accommodated. Eyebrows eye pads must be placed over the eyes to ensure that no wax enters the eyes. Divide this area into two sections and use two amounts of wax to remove the hair. These two areas are: upper eyelid, just under the brow upper nose bridge, between the eyebrows.

Apply petroleum jelly to the brow hair that is not to be removed. Make sure the wax only adheres to the superfluous hair, especially when applying the removal strip to warm wax. Only use the wax strips once in this area as this also helps to ensure no extra hairs are removed. Top lip although this area is small, divide it into three sections and use three amounts of wax to remove the hair. The sections are: right side of the upper lip left side of the upper lip middle section directly under the nose at the peak of the lips.
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Section B
Perform waxing treatment

Take care not to allow the wax to extend onto the lip as this may cause grazing. Apply the wax to section 1 and remove. Apply the wax to section 2 and remove. Apply the wax to section 3 and remove. Apply aftercare products. If the area becomes very red or even slightly swollen, apply a cold compress. Upon completion of waxing, it is strongly recommended that a high frequency machine be used. This has an antibacterial and soothing action on the effected tissue.

Dealing with client pain and injury

Waxing is one of the most commonly used beauty treatments today. It is also unpleasant as the extraction of hair from the follicle is painful, particularly if the client has sensitive skin. Fortunately waxing is quick and efficient as it allows the removal of many hairs at one time. Pillows should be used to provide comfort, a small blanket to provide warmth and a gown to maintain dignity and privacy. The beauty operator should check with the client throughout the treatment asking them questions about how they are coping with the pain. Observe a clients body language and signs that the client may not be feeling well. Some clients may feel dizzy or nauseous especially if this type of treatment is new to them. Unfortunately blood is sometimes drawn during a waxing treatment when skin comes away and follicles bleed. You should be familiar with procedures to manage any bleeding that occurs. Generally precautions include wearing disposable gloves, flushing the wound with warm water and patting it dry, preventing bleeding by applying pressure with a sterile dressing to the wounds until bleeding ceases and applying an additional dressing. Medical attention must be sought if bleeding continues and all contaminated dressings disposed of according to hygiene regulations.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section B
Perform waxing treatment

Learning activity B2.1

Discuss the policies and procedures for dealing with bleeding caused by temporary epilation in your workplace or training place with your trainer or supervisor. Write some notes about the procedures you would need to follow in the following situation. When preparing Marion for an under arm hot wax you fail to notice a small skin tag in the area. As you remove the wax the skin tag comes away causing a very sharp pain to Marion as well as bleeding.

Discuss with your trainer or supervisor, some strategies you can use to comfort someone who is experiencing pain or shock as a reaction to a waxing treatment in your workplace or training place. Outline these below.

Check your answers with your coach or trainer to ensure that you have identified appropriate procedures and strategies.

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Section B
Perform waxing treatment

Learning activity B2.2

Arrange a timetable to observe the following 10 temporary epilation procedures being performed by a beauty operator in your workplace or training place. Aim to observe each procedure approximately three times. Be sure to observe the techniques and the sequence in which they are applied as well as the communication techniques used. Record the name of the beauty operator and the date of each observation in the spaces provided. Be sure to ask the client for permission before you do the observation. When you feel confident that you have gained the skills and knowledge to perform the procedures, make arrangements to perform each of the treatments under supervision. Record the date of the treatment and the feedback from the client and supervisor.

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Section B
Perform waxing treatment

1. Observed hot wax half leg procedure Conducted hot wax half leg procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

2. Observed hot eye brow procedure Conducted hot eye brow procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

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3. Observed soft or strip half leg wax procedure Conducted soft or strip half leg wax procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

4 Observed hot wax bikini line procedure Conducted hot wax bikini line procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

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Section B
Perform waxing treatment

5. Observed hot wax underarm procedure Conducted hot wax underarm procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

6. Observed soft or strip wax eyebrow procedure Conducted soft or strip wax eyebrow procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

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Section B
Perform waxing treatment

7. Observed soft or strip wax bikini procedure Conducted soft or strip wax bikini procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

8. Observed soft or strip wax under arm procedure Conducted soft or strip wax underarm procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

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Section B
Perform waxing treatment

9. Observed soft or strip wax leg procedure Conducted soft or strip wax leg procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

10. Observed strip wax upper lip procedure Conducted strip wax upper lip procedure

Date

Beauty operator

Date

Beauty operator

Date

Beauty operator

Date

Comment/feedback (from both client and supervisor)

Ask you trainer or supervisor to review your progress in conducting these temporary epilation procedures.

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Section B
Perform waxing treatment

Notes:

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section C
Perform bleaching treatment

Section C Perform bleaching treatments

What you will cover in this section


The three steps to Perform bleaching treatments are: Step 1 Step 2 Step 3 Preparing for bleaching service Applying bleaching procedure Handling bleaching materials

This section, deals with preparing the treatment area for bleaching services, including cleansing the area according to health and hygiene requirements and salon procedures. It also covers preparing, applying and removing the bleach product in accordance with client requirements and ensuring minimum wastage. In addition, it covers how to hygienically and appropriately dispose of bleaching products and use soothing products immediately after treatment. Step 1 Preparing bleaching products and cleansing bleaching area

For some clients the answer to their hair problem may not be the removal of the hair. This may not be possible due to skin sensitivity or the presence of contra-indications to waxing. An alternative to hair removal is bleaching. Bleaching is a method that temporarily camouflages superfluous hair by lightening it so that it blends in with the natural skin tone and colour. This method is ideal for clients who prefer not to undergo the painful treatment of waxing. Bleaching can be used on all types of body hair, on any part of the body including the arms, bikini line and legs. However, bleaching is most commonly used on facial hair, the upper lip, chin and eyebrows. This method is an effective way to disguise unwanted hair. Hair contains different melanin pigments spread throughout the hair shaft. The blend of melanin pigments gives the hair its unique colour. Eumelanin gives a brown or black colour and pheomelanin gives a yellow or red pigment. This pigment, found in the cortex of the hair, needs to be oxidised to become colourless. Bleaching treatments are temporary and repeat treatments are required every three to eight weeks. This depends on the area being treated and individual characteristics. The time it takes to complete a bleaching treatment will be dependent upon the area to be bleached and client characteristics. Typically, treatments will take up to ten minutes. Each salon will have a guideline timeframe for individual treatments and you should familiarise yourself with your workplace requirement.
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Section C
Perform bleaching treatment

The benefit of bleaching is that the process is less stressful to clients than waxing. It is also more culturally acceptable in some cultures and is a very popular form of beauty treatment today.
Ingredients

Ingredients in bleaching products typically include the following: Hydrogen peroxide the active ingredient that bleaches the hair. Ammonia an alkaline solution which speeds up the process. Sodium peroxide a bleaching booster to speed up the process. Fragrance to add a pleasant smell.

Preparation of bleaching product

Preparation of the bleaching products used in each salon will differ. Each of the products will come with manufacturers instructions, and these instructions should be followed for maximum benefit and safety. Health and hygiene requirements will also need to be considered as well as salon policy and procedures. Generally, preparation will include mixing the bleaching solution or powder with a paste or cream in line with the manufacturers directions. Incorrect mixes can be dangerous to both the beauty operator and the client so be sure to do follow instructions correctly. A mixing bowl or plate, a spatula and brush is required.
Cleanse the bleaching area

The bleaching area should be cleansed before bleaching begins. A typical cleansing procedure includes these steps: Lay the client on their back on the couch. Provide a blanket for warmth or pillows for comfort, for example, under the head, knees or feet. If working on the facial area, secure the hair away from the face with a head band if necessary and get the client to remove their contact lenses if bleaching near the eyes. Remove make-up from bleaching area, if applicable. Cleanse the area to be bleached with the salons skin cleanser to remove oils such as natural or cosmetic moisturisers that might inhibit the bleach from working properly. Dry the area thoroughly with a towel.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section C
Perform bleaching treatment

Learning activity C1.1

Write the step by step procedures you would follow to prepare a client for a bleaching treatment in your workplace or training place. Ensure you include where and how health and hygiene factors apply to each of the steps.

Discuss this information with your supervisor or trainer to ensure you have identified all steps and hygiene factors. Using a fellow student, colleague as a client, prepare for a bleaching treatment. Follow the procedures you specified in question one.

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Section C
Perform bleaching treatment

Step 2

Apply bleaching procedure

When bleaching the various areas of the body, ensure that the client is positioned in a manner that is as comfortable as possible but which will allow best access the area to be treated. Provide a blanket for warmth, a pillow for comfort and a gown to maintain dignity and privacy. Use towels to help protect the clients clothing from damage from the bleaching solution. Check with the client throughout the treatment by asking them questions about how they are feeling and if they are comfortable. Also look at the clients body language for signs that they may not be feeling okay. Ensure the client does not feel any burning sensation throughout the treatment. It is important before using a bleaching agent on a client that a patch test of the solution is performed on the client, possibly 24 hours before the treatment. This is to assess if there is any skin sensitivity or allergy to the product. Generic procedures for applying and removing bleach include the following: Dip a spatula or brush into the bleaching solution picking up a portion of solution that a will not drip or fall off the spatula. Place the spatula on the area to be bleached, spreading the solution thickly. The use of excessive amounts of solution is wasteful. It may take time and practice to ensure the appropriate amount of solution is used. Check with the client to ensure they do not feel any burning. If a burning sensation is experienced, remove the bleach immediately and suggest another hair treatment alternative. Ensure every hair and the entire hair shaft is covered for a thorough result. Leave the solution on for the approximately seven to eight minutes. This will depend on the area being bleached and the colour of the hair. Thicker, coarser dark hair will take longer than thin, fine, light hair. Check to see if the pigment has bleached by removing a tiny section with cotton wool. If the pigment has not bleached recover this area and leave the solution on for another two to three minutes. After the appropriate time, remove the solution carefully with a spatula placing it on a tissue. Avoid scraping the skin. Rinse the area with cotton wool and cold water ensuring all the solution has been removed. Pat (do not wipe) the area dry with tissue. Apply antiseptic cream or lotion to the area.

After this treatment the hair should look bleached blonde, fine and natural looking, blending into the skins natural tone. If this is not the case, the bleach has been removed too soon and needs to be reapplied repeating the directions above.
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Section C
Perform bleaching treatment

The process of bleaching the colour from the hair takes the hair through the various colour levels from dark to blonde. For example, black hair will firstly change to brown, then red, orange, gold, yellow and finally blonde. This process is interrupted at any point by removing the bleach. This is the reason why bleaching treatments may sometimes appear as if they have not worked properly. Reapply the bleach and wait a little longer.
Learning activity C2.1

After observing bleaching procedures being performed in your workplace or training place, write a step-by-step guide for providing three of the most commonly provided bleaching services in your workplace or training place. In each case outline the products you will need, the steps you should follow and the impact of health and hygiene regulations. Apply and remove bleaching solution to: 1.

2.

3.

Check with your supervisor or trainer to ensure you have identified bleaching procedures correctly. Now arrange to demonstrate each of these procedures under supervision and get feedback from your client and supervisor.
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Section C
Perform bleaching treatment

Bleaching procedure

Date performed

Feedback from client and supervisor

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Section C
Perform bleaching treatment

Step 3

Handling bleaching materials

Health regulations, salon policies and procedures and manufacturers instructions will largely determine how products are handled and disposed of. The beauty operator should always abide by these. In providing bleaching treatments the following general health and safety procedures should be adhered to in order to reduce the risk of injury caused by cleaning chemicals as well as contamination and cross infection. Wash the hands before and after bleaching treatments, even when using gloves. Wear protective disposable gloves while conducting the procedure. Sanitise mixing bowls, metal spatulas and brushes used for bleaching preparations after each client according to manufacturers instructions. Discard all wooden spatulas after each client and always use a new wooden spatula for each client. Discard unused bleaching solutions that have been prepared for the treatment according to manufacturers guidelines and salon policies. Due to the nature of the ingredients in bleaching products that become inactive over time, they cannot be kept for future clients and may pose a hazard if kept. Wipe down the couch after each client. Clean and tidy the trolley or workbench. Wash towels after use.

Using MSDSs An important source of information about working safely with a chemical is the Material Safety Data Sheets (MSDS) that is supplied with each product. A review of MSDSs will reveal that there is no set format, however, each MSDS must contain information about the identity of chemicals and the hazards they present including: how the product reacts with other chemicals signs and symptoms of over-exposure and illnesses that may be caused by the product and relevant emergency and first aid procedures how product ingredients may enter the body and control and protection measures against this safe limits in the air to prevent overexposure by inhalation carcinogen hazard of the chemical, i.e. whether any ingredient over one-tenth of a percent is suspected of causing cancer precautions and handling procedures storage and disposal information.

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Section C
Perform bleaching treatment

It is your responsibility to collect the MSDS sheets which are supplied with the chemicals and keep them available for reference. Distributors of beauty supplies are required to supply an MSDS for each product purchased from them. If it is difficult finding the MSDSs required, send a formal written request to the distributor.
Learning activity C3.1

Using information from the MSDS, identify two potentially hazardous chemical product used in bleaching. Ask your supervisor or trainer to help you find the relevant MSDSs for the selected products. List the hazards each presents and the precautions you need to take when handling, using, storing and disposing of them as well as first aid measures to take if the chemical is taken into the body. Name of chemical Hazard/precaution

Check with your trainer or supervisor to ensure you have identified the correct and hygienic approach.
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Section D
Provide aftercare advice

Section D Provide aftercare advice

What you will cover in this section


The three steps to Provide aftercare advice are: Step 1 Step 2 Step 3 Responding to feedback and dealing with adverse effects Identifying homecare and pre treatment strategies Recording client treatment details

This section covers how to obtain feedback from the client regarding the treatment process and outcomes using questioning and active listening techniques. You will identify how to effectively advise the client of your proposed treatment plan, including before and aftercare guidelines, and future treatment recommendations. In addition, you will learn how to ensure client treatment within the salon by booking the client for their next appointment time. You will also cover the importance of recording client treatment plans on their client record card for future reference. Step 1 Responding to feedback and dealing with adverse effects

In the service industry where the level and amount of competition is high, it is important that feedback is obtained from the clients on the service provided, the processes and products used and the end result of treatment. If clients are not satisfied with any part of the service they may go elsewhere next time. A complaint can arise, or if there is a serious unresolved issue, litigation can be brought against either the beauty operator or the salon. You should endeavour to obtain client feedback throughout the treatment, asking questions and using active listening skills to let the clients know you are receptive to their concerns. You may wish to consult the Learner Guide WRCS203B Provide service to clients, which covers a range of effective communication strategies for obtaining and responding to feedback. Positive feedback should be accepted gracefully and used in a manner to ensure continuation of the high level of service. Negative feedback should also be accepted gracefully and used to adjust the service provided to result in a more acceptable outcome for the client. When receiving feedback, you should: thank the client for their advice or feedback try to avoid being defensive; never outright tell the client they are wrong. Even if a client is wrong you will not gain the advantage by arguing the point. use non-emotive language to explain any misunderstanding the client may have tell the client how they will use the feedback positively.
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Section D
Provide aftercare advice

Your aim should be to ensure that the clients leave the salon feeling satisfied with and informed about the service/s they have received and not gain the impression that they have been rushed out the door. It is also to important to ensure that clients are informed about any adverse effects of the treatment and feel in control regarding the management of aftercare requirements. The client will be more likely to return if the beauty operator can achieve this. In providing aftercare advice and finishing the consultation professionally, you should use the following approach. Discuss the management of adverse effects and after treatment care including the application of products and activities to avoid. Advise on homecare strategies and products that the client could use. Recommend future treatment that will best suit the clients needs and aim to gain commitment and re-book the client for their next appointment.

Responding to adverse effects

Adverse effects often result from bleaching and especially waxing treatments because of the harsh and painful nature of the procedures. Before treatment commences, clients should be informed about the possibility of experiencing adverse effects. You must be able to recognise adverse effects and advise clients about how to manage them. The client may notice the following adverse effects after waxing. Sensitive skin or spotting A redness appears on the skin surface. This should only last for a couple of hours at most. If this occurs, immediately apply an ice-cold compress to reduce redness and enhance the bodys immune system. This will also enhance healing of any tissue trauma experienced in the waxed area. Ice-cold compresses can be used at home, should irritation continue for a few hours. Physical sensitivity This can occur as a result of very painful application of waxing treatment. Female clients at certain stages of their menstrual cycle or clients on some forms of hormone therapy may experience more pain due to hormonal changes. The beauty operator should suggest that the client make their next waxing appointment at a time when this is less likely or recommend another form of treatment, such as electrolysis or bleaching. A client with a fever may also find they are more sensitive to waxing. Skin irritation Should this occur, the client would be advised to use either ice-cold compresses, calamine lotion or similar. The itchiness can occur due to the new hair coming through the mouth of the hair follicle. This occurs particularly with people who have coarse hair and skin. It is recommended that a natural bristle brush is used lightly on the area and a moisturising lotion applied to relieve the itchy sensation.
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Section D
Provide aftercare advice

Whiteheads Should these occur, you should advise that the client not touch or squeeze them and use antiseptic lotion. This problem can arise sometimes with the first waxing but after that no reaction usually occurs. Blood spots Blood spots can occur when terminal hairs are removed from deep hair follicles such as in the underarms or on the legs. If this occurs, do not touch the area with bare hands, wax or a spatula. Instead, the area should be wiped over with a sterile medical swab to remove the blood spots before any aftercare product can be applied. If the client re-waxes regularly, this effect will gradually be reduced over time. The blood comes from a damaged capillary at the base of the hair follicle in the dermal papilla. The capillary is damaged when the hair is pulled against the direction of growth. First aid treatment for bleeding should be applied. Folliculitis This is inflammation of the hair follicle caused by the tearing of living tissue away from its living environment. It can last from between a few hours to a couple of days. For relief the client can take aspirin or use cortisone cream available from the chemist. Skin grazing The surface layer of the epidermis may be removed during the waxing process, leaving a red mark. This can be caused by: too thick an application of wax (strip or hot) rough removal of wax over waxing or repeated waxing waxing sunburnt or previously sunburnt skin, thinned skin caused by clients taking drugs such as ROACCUTANE desensitised skin due to diabetic complications waxing around 'corners', such as over the inguinal ligament on the bikini line.

This area may develop hyperpigmentation, especially when exposed to sunlight, however this will gradually fade. Ice-cold compresses should be applied to the area. Bruising The removal of the wax may cause a bruise to form as a result of: too thick an application of wax (strip or hot) rough removal of the wax waxing around 'corners'
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Section D
Provide aftercare advice

flicking up hot wax with the finger nail instead of the side of the finger applying wax when it is too cool removing the wax by applying the strip part way along the application of wax as the force required to lift the strip may cause bruising

Ice-cold compresses should be applied to the area. Swelling The area becomes slightly swollen after removal of the wax. This can be caused by the following: too thick an application of wax (strip or hot) rough removal of wax over waxing or repeated waxing waxing around 'corners', such as over the inguinal ligament on the bikini line removing wax by applying the strip part-way along the application of wax as the force used to lift the strip may cause swelling. normal skin trauma which may reduce with future treatments

The client should be advised to apply a cool pack after treatment and avoid hot showers or baths and wearing tight clothing. Chicken pox effect The normal reaction to waxing is that the empty follicles will appear red. This 'chicken pox' effect is only temporary and will quickly fade. The follicles will be slightly open after the hair removal and it is therefore recommended that the client avoid the following: hot baths or showers sunbathing sand swimming in chlorine pools activities which may stimulate excessive sweating.

The red spots will usually fade in three to four hours but for some people they may last for up to twelve hours. Distortion of the follicle This is caused by removing the hair from the follicle against the angle of growth. The follicle will twist within its connective tissue sheaths, causing it to lie at an unnatural angle, that is, lie flat and follow the body contour.

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Section D
Provide aftercare advice

This distortion may make the hair appear more visible. If the client should decide to have electrolysis treatments, the effectiveness and success of the treatment may be delayed. Slowing of regrowth As hairs will be removed at all stages of their growth, some hairs which are resting (in telogen) will not be visible for some time. The same will occur with catogen hairs. Eventually the hair follicles may become traumatised resulting in bald patches, that is, areas that do not grow or are excessively slow at growing hairs. Thickening of the skin When the hair is removed, the surface layer of the skin will also be exfoliated. Although this may be favourable in some areas, it can result in thickening of the skin in others. The areas prone to skin thickening are the underarm and bikini line. This skin thickening occurs as a result of the trauma effect in these areas. In order to protect itself, the skin thickens and this may make it difficult for regrowth hairs to break through. The regrowth hairs may then become ingrown and possibly infected. This effect can be reduced by: the application of skin softeners for after-waxing, such as lotions containing tea tree oil applications to reduce the 'bumps' which develop (specialised products are available) gentle exfoliation a combination of all three may also be effective.

The client may notice the following adverse reactions after a bleaching treatment: Sensitive skin or irritation A redness appears on the skins surface. The skin may be sensitive to the products used. Clients could use a cold compress for relief. Allergic reaction Some clients may be allergic to the booster ingredients or fragrances added to the bleaching products. This may take the form of itchiness, a rash or more severely, fainting or an asthma attack. Clients should be made aware of these possible reactions to bleaching treatments. Skin sensitivity and allergies can often be eliminated by testing a small area of the skin first, then if a severe reaction occurs alternative treatment could be recommended.

Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

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Section D
Provide aftercare advice

Learning activity D1.1

Where are first aid equipment and materials stored in your workplace or training place? What types of cold compresses are used for first aid purposes and where are they stored? What policies and procedures do you need to follow to minimise contamination of your cold compresses? Explain the procedure.

Discuss your information with your trainer to ensure it is accurate and comprehensive.

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Section D
Provide aftercare advice

Aftercare

There is general aftercare advice you can give all your clients after a waxing or bleaching procedure whether or not they have suffered adverse effects. By following the procedures outlined below, clients can minimise or prevent adverse reactions from occurring and enhance the overall effectiveness of the treatment. Wear loose clothing, particularly undergarments near the bikini line and underarm to avoid friction and irritation. Do not re-apply stockings after leg and bikini line treatments as the stockings may carry bacteria which could infect the follicles. Do not sunbathe for 24 hours as the skin will be sensitive and hyperpigmentation may occur. Do not swim for 24 hours as salt water and chlorine will sting the skin. Do not use deodorant under the arms or skin perfumes for 24 hours because the ingredients may set up a reaction. Do not use make-up for 4 to 12 hours. Do not have a hot bath for a few hours, only lukewarm water. Do not use soap as this could irritate the skin. Do not loofah for 2 days (then do not loofah hard). Moisturise after showering but do not use perfumed lotions. Use a hair retarder four to five days after treatment. Avoid activities which may cause heavy perspiration. Avoid sand as it may contain bacteria.

Identify future treatments

This involves you advising the client on the best possible future treatment to suit their individual needs and characteristics. If the treatment received has been particularly painful, or not what the client expected, alternative treatments could be suggested for the future that may better suit their needs. Advise the client why the treatment is recommended and why that treatment is considered more suitable than others. In some cases, a permanent epilation treatment such as electrolysis is a more suitable alternative for clients. Recommend a timeframe for the client to make their next appointment. Following is a guide. Legs 4 to 6 weeks Underarm and bikini line 3 to 4 weeks Face 3 to 4 weeks
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Section D
Provide aftercare advice

Step 2

Identifying homecare and pre treatment strategies

Home care strategies for clients who have had temporary epilation and bleaching treatments may include the following measures. You should advise on products the client could use at home. This discussion might include the product ingredients, the functions of each ingredient, how to use the product, how to store the products and where the products can be bought. If products are sold in the salon it is a good idea to display the products while explaining them. You may recommend that the client purchases particular beauty products to enhance the treatment provided or as part of a long-term maintenance program. Products recommended may be products sold in the salon or they may be products available in other beauty outlets. Clients appreciate honesty in providing this type of advice. Home care treatments the client can perform. For hair removal and bleaching treatments, the main strategy the client can follow is to avoid shaving, as this will encourage the hair to grow back more coarsely and to lie in a different direction. This will also make waxing more difficult and painful.
Pre treatment strategies

If the client is to return to the salon for future treatments, they should be advised of before care strategies to use before their next appointment, to enhance the treatment's effectiveness. Before their next waxing appointment, a client should ensure the following. The hair on the area to be waxed should be fairly long before treatment, at least half a centimetre so that the wax can grip the hair. The client should not take a hot bath directly after a waxing treatment. The client should not wear jeans or trousers to the leg or bikini line waxing appointment, as the legs will be sensitive afterwards. The client will be more comfortable in loose clothing. The client should not wear make-up to the appointment if facial treatments are to be performed. The client should not plan a social engagement for immediately after the treatment, if the waxing is on the face. Avoid prior sun exposure. The client should not wear make-up to a facial bleaching appointment or plan a social engagement immediately after since an unsightly reaction to the treatment may occur.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section D
Provide aftercare advice

Learning activity D2.1

What advice would you provide to each of the following clients about: homecare management of adverse effects recommendations for pre treatment before the next appointment.

Write some notes in the space provided about what advice you give each of these clients. Rosie has just had a full hot leg wax. This is her first waxing treatment and the chicken pox effect is visible.

Sandy is very conscious of her superfluous hair and you have just completed a bleaching treatment on her upper lip, which is a little red and swollen in reaction to the bleaching agent. She is very worried about the redness and concerned about her appearance because she is planning to attend a ball the next evening.

Michelle is thirty-five years old and has just given birth to her first baby. Michelle has just had soft wax treatment on her bikini line and half leg and found it extremely painful.

Check with your trainer or supervisor to ensure your identified appropriate aftercare advice.
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Section D
Provide aftercare advice

Step 3

Recording client treatment details

It is important that you record the treatment details, date and type of treatment, treatment outcomes and any adverse effects, the future treatment recommendations, the homecare program and products purchased by the client. This information should be written on the client record card for future reference. Keeping this information will allow you and the salon to provide a more efficient professional service to the client next time they come in. The client may not remember exactly the type of treatment they had previously or the products they purchased. A client record card contains the following type of information: personal details name, address, phone number and age relevant lifestyle factors diet, body care habits, exercise regime and occupation medical information relevant medical conditions and medication contra-indications skin assessment skin type, condition and products previously purchased hair assessment details treatments previously provided treatments recommended, including homecare routine.

Keeping up to date and precise client records will ensure that the client's best interests and safety are taken into account at all times.
Learning activity D3.1

Revisit the Learning activity A1.5 in which you were required to design a record card suitable for recording information relevant to epilation and bleaching treatments. (Alternatively you were able to use the a copy of the one used in your salon.) In the light of the extra knowledge and skills you have gained while working through the Learner guide, decide if you need to make alteration to the design of the record card. You may need to add extra sections or delete some. Remember that each piece of information you collect from the client or about the client should be relevant and useful for a later purpose. Ask your trainer or supervisor to review your changes to the record card.

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Section D
Provide aftercare advice

Rebooking

The final stage of providing aftercare service is booking the client for their next treatment. A professional approach includes the following: Ask the client if and when they would they like to make their next appointment. Note the appointment in the appointment diary. Write the appointment on an appointment card for the client and provide them with this. Write your name and the phone number of the salon on the card. Point this out to the client and advise them to make contact if they have any further questions.

Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

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Section D
Provide aftercare advice

Notes:

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments

Assessment

Assessment

For valid and reliable assessment of this unit, competency should be consistently demonstrated over a period of time and observed by an assessor from a Registered Training Organisation and/or a technical expert working in partnership with the assessor. You may be: observed performing a range of tasks in an actual or simulated work environment, over sufficient time to demonstrate your handling of a range of contingencies. Tasks may include: identifying client characteristics and developing a treatment plan preparing, applying and removing wax according to client requirements preparing, applying and removing bleaching products according to client requirements identifying and responding to adverse effects providing advice pre and post treatment advice according to client needs

asked to answer written and/or oral questions to assess your knowledge and understanding of the temporary epilation and bleaching treatments, including aftercare advice and relevant legislation asked to complete relevant workplace documentation.

The assessor should inform you of the timing and location of your assessment. If you feel you are not yet ready for assessment, discuss this with your trainer or supervisor.

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Assessment

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Learner Guide WRBSS302B Provide temporary epilation and bleaching treatments