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5903 Rocky River Road North Indian Trail, NC 28079 Summary Respected manager with strong business acumen and specific expertise in Human Services. Proven ability to lead staff, as well as develop relationships with families and residents. Over 10 years experience coordinating services, building relationships and meeting the needs of others to produce quality results. Passion for customer service and proven ability to communicate and inspire others to demonstrate strong resident-focused service. Technical Proficiency Database Platforms: MDS 3.0 through CareCentral, Allscripts, Providerlink Operating Systems: Windows (all versions), Powerpoint, Microsoft Word/Works Experience Sava Senior Care - Brian Center, Mooresville, NC Social Services Manager 704-906-1248


Provide case management to residents and family members. Provide grief counseling to family members and friends of residents. Complete FL2 and PASARR forms for billing purposes. Provide education to family's about Alzheimer's disease and its processes. Provide discharge planning with maximum resources to guarantee a safe and successful discharge. Manage an assistant to provide maximum quality of care.

The Oaks at Town Center Director of Social Services


Provide intake and long term care counseling to residents and family members. Develop and implement care plans on all residents. Complete discharge planning on all residents with referrals to appropriate agencies to ensure success for all residents at home or in an appropriate setting for their specific needs.

Assist families with Long Term Care planning financially and legall y. Provide backup to the Admissions Coordinator as an internal person in order to provide excellent customer service to all new admissions.

Avante at Charlotte Nursing and Rehabilitation Center Director of Social Services

02/07- 06/2010

Complete admission process for each resident, including PASARR, FL-2 and Prior Approval for Long Term Care. Create Care Plans for each resident and complete MDS information. Act as a liaison between residents and the facility. Work closely with the Department of Social Services Adult Medicaid. Coordinate services with community agencies for safe and appropriate discharges. Arrange for podiatry, audiology, ophthalmology and dentistry services for residents, routinely. Act as Abuse and Neglect officer for residents at the facility. Address residents' and families' concerns in a courteous and timely manner.

Mecklenburg County Department of Social Services Child Protective Services Investigator

04/07 - 11/07

Conducted investigations of alleged child abuse or neglect. Completed comprehensive assessments of children and their families in an attempt to make appropriate decisions regarding safety. Successfully placed children with foster families or in other appropriate settings whenever the need arose. Worked with lawyers and the court systems to ensure child safety and well being. Coordinated services with community agencies to assist children and their families, based on their needs.

YMCA Strengthening Families Program Community Social Worker and Child Advocate

06/06 - 04/07

Assisted families who lived below 200% poverty level with needed resources, including food, clothing, and medical care. Organized free Baby Shower for mothers with children, ages 6 and younger. Solicited support and resources from community vendors. Coordinated After school Tutoring for students at risk for drop-out.

Education Doctorate of Healthcare Administration Capella University, Minneapolis, MN MS, Human Services Specialization: Social Work and Community Services Capella University, Minneapolis, MN BS, Human Services BS, General Studies Wingate University 06/1999 Current Student, expected 2014



Awards Named Long Term Care Social Worker of the year by the Mecklenburg County Ombudsman in May 2010.