This action might not be possible to undo. Are you sure you want to continue?
services, directly and through its subsidiaries, which enabled it to strengthen its leadership in an intensely competitive market. Some of the key launches of the year included: • 3G footprint expanded to over 1,100 cities in India at end of March 2012 including 7 service areas with ICR arrangements. • 4G services in Kolkata, based on TD-LTE technology, making India one of the first countries in the world to commercially deploy this cutting-edge technology. • airtel money (Semi Closed Wallet) launched nationally in February 2012, in over 300 towns across 20,000 retail outlets with an acceptance network across 7,500 merchant establishments. • CEM (Customer Experience Management), a proactive diagnosis tool that provides a multi-dimensional end-to-end view encompassing network, device, service insights and usage behaviour. • Prepaid Web launched on a pan India basis wherein customers can now visit www.airtel.in to access their account details including online activation, deactivation of value added services & data plans, and to raise and track service requests. • SmartByte - ‘GB on Demand’ Service, where a user gets an option to buy chunks of GBs as per his/her requirement. With this service, any customer whose speed gets throttled beyond FUP (Fair Usage Policy) limit, can buy additional high speed quota on the go and enjoy browsing at a higher speed for a longer time. • Twitter on USSD, Facebook on USSD, an innovative way of accessing Twitter/Facebook, first time in India, where airtel customers can access their Twitter/Facebook accounts for nominal charges per day even without activating data services. • Infotainment Portal on *789#, a USSD portal which is a single destination for over 200 types of content across 40 genres. • MO Sports, an integrated mobile sports entertainment service comprising of WAP, video, voice and MMS on subscription as well as a pay-per-consume basis. • Comedy FM, first of its kind service innovation that empowers mobile users with the ability to get radio experience on their devices anytime, anywhere, and allows them to choose from variety of comic shows. • iPhone 4 & iPhone 4S along with bundled data plans. • EOCN (End of Call Notification) for all our prepaid customers’ pan-India. This enables the customer to know the data consumed and balance after every such data usage session. • Interactive services launched on Digital TV platform including: a) iExam - an interactive application focusing on competitive exams, targeting young school/college students b) iKids - an interactive channel for kids c) iKissan - offering real time access to crop prices, weather information and localized farming advice d) iDarshan - enabling customers to enjoy Live Aarti from shrines e) iDivine & iDD - mosaic applications designed to save satellite bandwidth wherein the customer sees 4 regional DD and 4 devotional channels respectively in a mosaic format and can further select a channel of his choice basis his language/region preference.
social networks and chat services independent of the actual mobile device. • Music on Demand (Airtel Radio) was launched in 4 African countries and it gives the customer the opportunity to listen to any genre of music that they like any time. weekly and monthly subscription to get general health tips via SMS. launched in 5 African countries. provides a low priced Blackberry service to our customers compared to the traditional BIS and BES services. allows customers to receive several kinds of ads (car sales. • Call Completion services. • Airtel Credit Services were launched in 11 African countries.• Hello Tunes cRBT launched in 15 African countries which allows the Airtel customer to express his/her identity in different ways. • 3G footprint expanded to 7 African countries. • Roaming Suite products were implemented in 14 African countries over the last 8 months. allow Airtel customers to keep their chats going by sending texts from their Gmail account to any Airtel customer and receive an instant reply for free. Smart Call Assistant gives the roaming customer the opportunity to call by using their current phonebook with numbers that are saved in national format. Short code service allows the customers to use their home call center by dialing the home country customer care number. • Blackberry Crosby Tiers. These address cross border roaming issues in-roamer retention and welcome SMSes.000 by GSMA Development Fund for a 2 year Mobile Farmer pilot for Kenya. • DDS (Dynamic Discount Solution) allows us to discount customer voice rates to increase usage in selective underutilized sites. on credit and pay for it in the next recharge. in areas where no airtime distributors are available or even after working hours when airtime distributors are closed. • Mobile health tips were implemented in 5 African countries and allow the customer through daily. which has increased data usage. This already contributes to 38% of our Blackberry customer base. Already implemented in 11 African countries. • Google SMS. • Airtel Africa has been granted USD 400. This service also allows the customer to record a voice message. • Mobile Classifieds. • Implementation of Easy Recharge in 6 African countries which reduces paper voucher costs by providing electronic vouchers and widen the distribution network for airtime across Airtel Africa. Airtel customers can easily access airtime. etc) on their mobile. launched in 5 African countries. which is delivered via SMS on the specified day and time. • Airtel messaging allows the Airtel Africa customer to access their emails. This . launched in 10 African countries. launched in 4 African countries. allow the Airtel customer to know who called you when you are not reachable via SMS (Missed call Alert) or Voicemail. grown customer base as well as data revenue. job opportunity.
OTHER COMPANY DEVELOPMENTS • Bharti Airtel has expanded its footprint on the African continent by launching its services in Rwanda taking the total count to 17 countries. • DSCI (Data Security Council of India) Excellence Award 2011 for Security in Telecom.product will provide weather. Some of them are listed below: • Ranked as the No.‘Best National Mobile Operator’. ‘Top Cellular Operator’ and ‘Top NLD Service Provider’ at the Voice & Data (V&D) 100 Awards 2011. • 4 awards at the Telecom Operator Awards 2012 . • airtel Digital TV (HD) recognized as ‘Product of the year 2012’. RA. • Adjudged as ‘Innovative Broadband Provider’ in the CMAI Awards 2011. • SSON Excellence Award under ‘Excellence in Culture Creation’ category for Airtel Center of Excellence-Finance. AWARDS & RECOGNITIONS The Company was conferred with many awards and recognitions during the year. • Adjudged as the ‘Top Telecom Operator’. AUSPI and FICCI.on ‘The Best Companies for Leaders’. was adjudged the ‘Best Mobile Money Service’ in Ghana at the Mobile World Ghana Telecoms Awards. • ‘Golden Peacock National Quality Award’ for the year 2011. • Adjudged as ‘Enterprise Telecom Service Provider of the year’. • Rated as one of the top 5 best employers. AC Nielsen. crop and advisory services to the farming community. the award is a prestigious accolade. This is an acquisition play product. Instituted by Telecom Centres of Excellence (TCOE) in association with the Department of Telecommunications (DoT) and other reputed industry bodies including COAI. • Voted as India’s Best Managed IT Services Brand for Large Enterprises & SMEs by the PC Quest’s annual User’s Choice Club Awards 2011.3 in the overall rankings in the annual Brand Equity’s Most Trusted Brands Survey. . • Awarded in ‘Customer Experience Enhancement’ and ‘Innovative VAS Product’ categories at the ET Telecom Awards 2011. ‘Best Enterprise Services Provider’ and ‘Best Ad Campaign by an Operator’. • Telecom Center of Excellence (TCOE) Award for Service Provider with customer focus for best delivery of Network Services . ‘Best VAS Provider’. The Company is now present in 20 countries across the globe. • Airtel’s mobile commerce product. by Aon Hewitt’s Best Employers in India 2011 study. • The Company re-organized the India operations into the B2C (Business to Consumer) and B2B (Business to Business) entities to leverage inherent synergies across multiple product lines.1 Service Brand and No. through an independent survey conducted by the research firm. • Featured amongst the Top 25 Companies globally in a study by Fortune. Airtel Money.for the year 2011. ‘Wholesale Data Servic e Provider of the year’ and ‘Mobile VAS provider of the year’ at the Frost & Sullivan 2011 Asia Pacific ICT Awards. HR and SCM Shared Services.AON Hewitt .
This action might not be possible to undo. Are you sure you want to continue?
We've moved you to where you read on your other device.
Get the full title to continue listening from where you left off, or restart the preview.