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PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.

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Contents
THE PCOS SYSTEM……………………………………………………………………………………………………… Chapter 1: Parts and Specification of PCOS ……………………………………… Front and Side View…………………………………………………………………………………. Rear and Bottom View……………………………………………………………………………… Other Components and Peripherals of PCOS ………………………………………… Installation of Peripherals…………………………………………………………………………. Back-up Battery ……………………………………………………………………………….. Ballot Box Mounting…………………………………………………………………………… Changing the Thermal Paper………………………………………………………………. Chapter 2: Final Testing and Sealing Activities ………………………………. PCOS Kit Reception ………………………………………………………… .................. Installation……………………………………………………………………………………….. Access to the PCOS Main Menu ………………………………………………………… Run diagnostics ………………………………………………………………………………… Open voting …………………………………………………………………………………….. Initialization ……………………………………………………………………………………… Voting Process…………………………………………………………………………………… Close Voting …………………………………………………………………………………….. Generate 8 copies of ER’s ………………………………………………………………….. Transmission ……………………………………………………………………………………. Re-zero of polls ………………………………………………………………………………… Shutdown and Sealing ……………………………………………………………………….. Chapter 3: Election Day Activities ……………………………………………….. Access to the PCOS Main Menu …………………………………………………………… Open Voting ……………………………………………………………………………………… Initialization ………………………………………………………………………………………. Election Proper ………………………………………………………………………………….. Close Voting ……………………………………………………………………………………… Generate 8 copies of ER’s ………………………………………………………………….. Transmission ……………………………………………………………………………………… … Printing of 22 Copies ……………………………………………………………………………… Printing Statistic Report ………………………………………………………………………….. Automatic Back-up …………………………………………………………………………………. 3 4-6 4-5 6 7-9 10 11-13 14-15 16-17 18 19 20-21 22-25 26-32 33 33-34 34 35-36 37-38 38-39 40-41 42 43 44-47 49 48-49 50-51 52-53 54-55 56-58 58-59 60 61

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PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Chapter 4: Manual Task ……………………………………………………………. Re-Transmit Result …………………………………………………………………………………. Printing of 22 ER’s ………………………………………………………………………………….. Printing of Statistic Report ……………………………………………………………………….. Printing of Audit Log Report …………………………………………………………………….. Back-up and Protect ……………………………………………………………………………….. Shutdown and Packing ……………………………………………………………………………. Shutdown and Sealing …………………………………………………………………………….. Installing the PCOS Modem via GPRS connection (Globe/Smart/Sun) …………… Voting Process Handling Error ………………………………………………………………….. Technical Support Services and Contingency Procedures …………………………….. PCOS Supervisors Final Testing and Sealing Protocol …………………………………. PCOS Supervisors Election Day Protocol ……………………………………………………. PCOS Technical Support Final Testing and Sealing Protocol ………………………… PCOS Technical Support Election Day Protocol ……………………………………………

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PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

THE PCOS SYSTEMS

Precinct Count Optical Scanner (PCOS) is a ballot counting machine used with ballot box. The system is designed to scan marked paper ballots, interpret the voter marks, tabulate each vote, generate reports, transmit the results and store each ballot image.

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and Two (2) copies of the minutes.PCOS INSTALLATION. if any. Protecting the sanctity of the ballot since 1940 Page 43 of 98 . OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0 • • • • • • • Checklist of contents of the box PCOS machine and its power adaptor Thirteen (13) rolls of official thermal paper Three (3) security PINS of the BEI. One (1) PIN for Re-Zeroing which shall remain in the PCOS Box Modem/BGAN.

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OPERATIONS AND TROUBLESHOOTING MANUAL ver. Screw the antenna into the right side of the PCOS modem.PCOS INSTALLATION. 6. Connect the PCOS modem cable to the PCOS modem transmission port. Insert the provided SIM card to the SIM card slot of the PCOS modem.0 Installing the PCOS Modem via GPRS connection (Globe/Smart/SUN) 1. Protecting the sanctity of the ballot since 1940 Page 70 of 98 . 5. align the antenna to point straight up. When inserting the SIM car d. 1. 3. For best performance. Connect the other end of the PCOS modem cable to the PCOS machine transmission port. Open the cover of the PCOS transmission port. 2. the logo should be on top and t he cut -off corner should come in first 4.

Connect the PCOS modem cable to the 2. 1.0 Installing the PCOS Modem to BGAN 1. Connect the other end of t he network cable (UTP) to the Ether net Port of the BGAN. Connect the other end of the PCOS modem cable to the PCOS machine Ether net port. Protecting the sanctity of the ballot since 1940 Page 71 of 98 . 4. OPERATIONS AND TROUBLESHOOTING MANUAL ver. Connect the one end of the network cable (UTP) to the Ethernet port of the PCOS modem 3. PCOS modem Data port.PCOS INSTALLATION.

Connect the PCOS modem cable to the PCOS modem Data port. OPERATIONS AND TROUBLESHOOTING MANUAL ver. 5. Connect the 2 -pin power cord to the AC /DC power Adaptor 2. Connect the other end of the network cable (UTP cable ) to t he BGAN Ether net port . Connect the other end of the network cable (UTP cable ) to the PCOS Modem Ether net port . 1.PCOS INSTALLATION.0 Installing the BGAN: 1. 6. Connect the other end of the AC /DC power Adaptor to t he BGAN power Socket 4. Connect the 2 -pin cord to an AC wall Outlet. Protecting the sanctity of the ballot since 1940 Page 72 of 98 . 3. Unpack the BGAN and other accessories From the box.

BGAN performs GPS automatically. A -GPS -indicator displays to indicate that a New GP S coordinate is in use . Place the BGAN an outdoor location Facing the sky 9. Connect the other end of the PCOS modem cable to the PCOS machine Ether net port .0 7. 12. OPERATIONS AND TROUBLESHOOTING MANUAL ver. 14. LCD displays new estimated azimuth direction and elevation angle t hat t he BGAN should point. Use the UP /DOWN buttons to select NO . The following message displays in the screen. acquisition 13. Press Enter button and the LCD will show the signal strength bar. 1. “New GPS fix” in the LCD displays for 2 seconds after GPS acquisition. Protecting the sanctity of the ballot since 1940 Page 73 of 98 . The “wideye ” logo will display on the LCD 11.PCOS INSTALLATION. Press and hold the On/Off switch for about 3 seconds 10. 15. 8. Use the Enter button located at the right of the UP button to confirm selection.

Point the antenna on that direction and elevate (tilt) at 6 0 ° . Example : Direction 1 2 1 ° ESE Elevation: 6 0 ° By using the compass. BGAN is now in “Antenna Pointing state” . For an accept able signal to start.0 16. BGAN will start registration with the network. 18. 17. When registration is successful. Press the Enter key when the maximum signal strength is obtained. face yourself to North then turn clockwise to 1 2 1 ° going to East Southeast (ESE) . Protecting the sanctity of the ballot since 1940 Page 74 of 98 . 1. Point the antenna on the given direction and elevation by using the compass . the service provider name will be displayed. mini mum signal strength of 4 5 dBHz is required. 19. OPERATIONS AND TROUBLESHOOTING MANUAL ver.PCOS INSTALLATION.

OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.PCOS INSTALLATION.0 Voting Process Handling Error Protecting the sanctity of the ballot since 1940 Page 75 of 98 .

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then reconnect. Verify AC power supply on wall receptacle and/or extension cord if applicable. OPERATIONS AND TROUBLESHOOTING MANUAL ver. c. Unplug AC power cord from wall outlet and plug in again. Start-up Failure PCOS does not continue or completed the start-up process. e. assistance of the PCOS Technical Support : a. 2. Connect backup battery.0 Technical Support Services and Contingency Procedures PCOS ERROR/PROBLEM 1.PCOS INSTALLATION. This may also because of corrupted CFcard/LCD freezes at “Validating Election Files” or PCOS keeps rebooting. wait 10 seconds. Press power restart button on rear of PCOS. 1. Disconnect AC from rear of PCOS. b. The BEI shall refer the matter to the PCOS Technical Support assigned in the Polling Center who shall in turn inform the EO or his representative who will ensure that the Page 77 of 98 Protecting the sanctity of the ballot since 1940 . d. the BEI shall refer the matter to the PCOS Technical Support who shall in turn inform the EO or his representatives who will ensure that the contingency is delivered to the polling center. Unable to power-up /Defective power adaptor/ Defective power supply DESCRIPTIONS ACTION TAKEN/SOLUTION PCOS does not power ON even The BEI shall perform the if the power adaptor/power following or may ask the supply is properly connected. If the problem persists.

then reinstall pressure roller over new paper tape and ensure that it snaps into position at both ends. 3. OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1. The BEI shall refer the matter to the PCOS Technical Support who shall in turn inform the EO or his representative who will ensure that the contingency is delivered to the polling center and will perform diagnostic test. Press the "OK" button to resume normal Protecting the sanctity of the ballot since 1940 Page 78 of 98 . If printer tape is not empty. d. Thermal Printer Failed (4200)/Unreadable · · The PCOS unable to detect the attached The BEI shall perform the following or may ask the thermal printer assistance of the PCOS Message appears at on Technical Support : LCD saying "THERMAL a." printer to release the pressure roller..0 contingency is delivered to the polling center. b. 4. reinstall pressure roller over current paper tape and ensure that it snaps into position at both ends.. insert a fresh roll of printer tape. Press the blue release TAPE PRINTER button on the thermal ERROR.PCOS INSTALLATION. If the printer tape is empty. c. LCD unable to calibrate Unable to adjust or calibrate PCOS LCD contrast and brightness.

If the problem persists. If the problem persists. contact the PCOS Technical Support for assistance Protecting the sanctity of the ballot since 1940 Page 79 of 98 . the BEI shall refer the matter to the PCOS Technical Support who shall in turn inform the EO or his representative who will ensure that the contingency is delivered to the polling center and will perform diagnostic test. Battery The battery was not delivered 6. Verify that the cable is securely connected to the battery and that the red cable is connected to the positive terminal and the black cable is connected to the negative terminal. Unplug the cable from the PCOS and reconnect. 5.PCOS INSTALLATION. OPERATIONS AND TROUBLESHOOTING MANUAL ver.0 operation. Battery not working Battery charge is dead The PCOS Technical Support shall in turn inform the EO or his representative who will ensure that the contingency battery is delivered to the polling center. 1.

stolen. If the ballot box is unusable. Peripherals of PCOS machine. consumables and accessories must be retrieved from the contingency kit. PCOS EEPROM diagnostics failures and Diagnostics fails Protecting the sanctity of the ballot since 1940 Page 80 of 98 . IMPORTANT: Make sure that the machine is turned off before changing the memory card. Resolution No. If available. The BEI shall notify the PCOS Technical Support who in turn coordinates with the EO or his representative and National Support Center (NSC) to augment or replace the item. official thermal paper. 1. Back-up Memory The Backup Memory card was lost. PCOS power cable. 9635 8. used up or defective. Contingency Procedures Applicable to the PCOS System.PCOS INSTALLATION.0 7. refer to letter E. stolen or defective 10. Ballot box Damaged or dented If The ballot box is usable. contact PCOS Technical Support to request a replacement unit. make a note of the problem and continue using the normal procedures. 9. Replace PCOS. The BEI shall notify the PCOS Technical Support who in turn coordinates with the EO or his representative and National Support Center (NSC) to augment or replace the peripheral items. Marking pens Any of the peripherals and consumables was lost. Backup Memory Card. OPERATIONS AND TROUBLESHOOTING MANUAL ver.

If LCD does not shut off after a few minutes. refer to letter E. b. Contingency Procedures Applicable to the PCOS System. If the touch panel fails to Protecting the sanctity of the ballot since 1940 Page 81 of 98 . the LCD screen says 'Please Disconnect Power' indefinitely instead of turning off. LCD Touch Panel defective Power down the unit and wait 10 seconds. but no text appears on report. 1. Resolution No. Restart unit d. Hold down the "CAST" and "RETURN" buttons simultaneously and power up. Remove and reinstall memory cards make sure the primary and secondary cards are in the correct slots c. Paper advancing through thermal printer. Release the buttons and touch the top left diamond shaped button first followed by the bottom right diamond-shaped button on the touch panel. disconnect AC power and backup battery from PCOS. 9635 a. If error persists. 12. Memory card ejectors broken/not functional Cards cannot be easily removed once inserted into memory slot if the ejectors are broken.PCOS INSTALLATION.0 11. Turn the paper roll around and reinstall correctly. Power down the unit b. 13. Election File Loading Error on startup There is a problem with the primary memory card. PCOS fails to shut down When shutting down the PCOS using the Power Down option in the Admin Menu. 14. Hardware failure. a. contact PCOS Technical Support for assistance. Replace PCOS. LCD Touch Panel unresponsive 15. Printer paper installed backwards. OPERATIONS AND TROUBLESHOOTING MANUAL ver. Press the blue release button on the thermal printer to release the pressure roller.

If the touch panel fails to respond to your touch. Hold down the "CAST" and "RETURN" buttons simultaneously and power up. Resolution No. OPERATIONS AND TROUBLESHOOTING MANUAL ver. refer to letter E.0 respond to your touch.PCOS INSTALLATION. or if the problem persists even after re-calibrating. A wavy effect on the touch panel indicates a damaged touch panel. or if the problem persists even after re-calibrating. Release the buttons and touch the top left diamond shaped button first followed by the bottom right diamond-shaped button on the touch panel. Record your findings and call PCOS Technical Support for a possible replacement unit. 9635 16. refer to letter E. LCD display scrambled Vertical lines appear on LCD and screen has faint yellow shade at power up Power down the unit and wait 10 seconds. visually inspect the touch panel. Contingency Procedures Applicable to the PCOS System. 9635 Protecting the sanctity of the ballot since 1940 Page 82 of 98 . Contingency Procedures Applicable to the PCOS System. Record your findings and call PCOS Technical Support for a possible replacement unit. 1. A wavy effect on the touch panel indicates a damaged touch panel. Resolution No. visually inspect the touch panel.

the "insert key" screen re-appears on the LCD LCD may be damaged or maybe re-booting upon touch. 9635 18. Contingency Procedures Applicable to the PCOS System. respectively. contact PCOS Technical Support for a possible replacement unit.PCOS INSTALLATION. Release the buttons. If no data/message appears on the LCD after attempting to calibrate. then you need to set the contrast. contact PCOS Technical Support for a possible replacement unit. first power down the unit and wait 10 seconds. 9635 If the screen has indistinguishable characters. press the CAST OR RETURN button depending on whether you want to increase or decrease contrast. refer to letter E. Dark or White LCD display No data on scanner display at power up Check the LCD closely to verify whether the COMELEC logo appears on startup. If it does. Resolution No. Sometimes.0 17. OPERATIONS AND TROUBLESHOOTING MANUAL ver. attempt to recalibrate the LCD and set the contrast as described above. Contingency Procedures Applicable to the PCOS System. Hold the "CAST" and "RETURN" buttons simultaneously and power up. Protecting the sanctity of the ballot since 1940 Page 83 of 98 . Resolution No. and before calibrating. refer to letter E. To do this. 1. If the problem persists. Unable to understand characters on screen.

refer to letter E. Make sure that the AC power supply is firmly connected to the unit Page 84 of 98 20. Resolution No. LCD only shows COMELEC logo startup screen and hangs there indefinitely 22. Contingency Procedures Applicable to the PCOS System. 9635 Power the unit. Resolution No. Contingency Procedures Applicable to the PCOS System. PCOS stays at "Validating Election Files" or keeps coming back to "insert admin key" screen PCOS fails to boot PCOS reboots randomly 23. wait 10 seconds. refer to letter E. refer to letter E. Contingency Procedures Applicable to the PCOS System. PCOS is not responding to anything PCOS freezes 24. and restart. 9635 Replace PCOS. Resolution No. Contingency Procedures Applicable to the PCOS System. Protecting the sanctity of the ballot since 1940 . Cracked LCD screen Replace PCOS. 9635 Identify the point at which the unit freezes. OPERATIONS AND TROUBLESHOOTING MANUAL ver. refer to letter E. refer to letter E. Resolution No. 9635 Identify at what point the scanner reboots and report the issue to PCOS Technical Support.PCOS INSTALLATION. They may need to replace the unit. PCOS shuts down randomly PCOS powers up normally but shuts down suddenly. contact PCOS Technical Support for a possible replacement unit. LCD comes back to startup screen every time you press the touch panel. Resolution No.0 19. Contingency Procedures Applicable to the PCOS System. 1. 9635 LCD controller Board rebooting Replace PCOS. 21. If the problem persists. Power down the unit.

contact PCOS Technical Support for assistance. Eject and re-insert the backup memory card. or problem with files on primary card. pressing firmly to ensure that they are fully inserted. Eject and re-insert both memory cards. If the problem persists. contact PCOS Technical Support. b. 9635 25. If problem persists. Restart the unit. Try security keys from other BEI members. pressing firmly to ensure that they are fully inserted. If problem persists. Error writing to backup memory card or Error write protecting backup card Backup memory card not a. Restart the unit. b. or wrong type of memory card inserted. Make sure that the backup battery is firmly connected to the unit. Power down the unit. refer to letter E.0 and to the wall outlet. 26. Protecting the sanctity of the ballot since 1940 . a. "Application Terminated Unexpectedly" error on startup Primary memory card is not properly inserted. Resolution No. 1. Contingency Procedures Applicable to the PCOS System. Power down the unit. Try security key again. Incorrect Security Key error Security key does not match election files on memory card. OPERATIONS AND TROUBLESHOOTING MANUAL ver. contact PCOS Technical Support for a possible replacement unit. Make sure the cards are inserted in the correct orientation.PCOS INSTALLATION. Page 85 of 98 27. d. inserted fully. or wrong encryption keys installed on PCOS unit. c.

9635 “Continuity plan for the conduct of the automated elections systems in connection with the May 13. 2013 National and Local Elections. 1. OPERATIONS AND TROUBLESHOOTING MANUAL ver.PCOS INSTALLATION.0 Make sure the cards are inserted in the correct orientation. contact PCOS Technical Support for assistance. If problem persists. Note: Other contingency measures relevant to PCOS operations not indicated above please refer to COMELEC resolution No. d. Restart the unit.” Protecting the sanctity of the ballot since 1940 Page 86 of 98 . c.

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