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Stephen F.


(904) 612-1081

6524 Oleaster Court, Jacksonville, Florida 32244 SUMMARY OF QUALIFICATIONS            

10+years of professional and technical services in the computer technology industry, and office management 10 years of experience as a professional speaker 9+ years of classroom and technical instruction Professional who provides friendly and courteous customer service CompTIA A+ Network+ Security+ Certified Volunteered for Nemours Children’s Clinic for community projects that included technical services and computer repair. Also assembled, and ran diagnostic tests of computer hardware/software. Capability to custom-build computers for individuals and small business clients and provide technical expertise, coupled with service and support of all systems sold. Worked with students to develop effective communication skills Handled confidential information and maintained system data Analyzed computer programs, interpreted computer modules and replaced/repaired as needed Instruct computer users in all aspects of handling computer systems Presented Community Disaster Education, certified to provide first aid and CPR

FastTrain, Jacksonville, FL University of North Florida, Jacksonville, FL University of North Florida, Jacksonville, FL Jacksonville University, Jacksonville, FL Florida State College Jacksonville Network Technician Master in Educational Technology English as a Second Language Certification 18 Credit Hours Bachelor of Social Sciences Information Technology Technician April 2010 December 2011 July 2012 June 2002 August 2005

TECHNICAL SKILLS:  Gateway, HP, Compaq, Dell Hardware:  Installation of computer peripherals  Printers, scanners, digital cameras  Multimedia readers

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Installation of computer hardware motherboards, video cards, hard drives, sound cards, modems, and system memory PC setup and configuration Network cards, routers Microsoft Works Adobe AOL/Compuserve


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MS Office Suite VM Ware Norton Internet Security, Antivirus, Firewall, Ghost, System Works, TeamViewer MS Windows XP / Vista/Windows 7 Millennium / 98 / 95/2000

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Operating Systems:

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Linux/Unix MAC OS X

Stephen F. Bigelow page 2
I have excellent customer service skills and great troubleshooting skills. I work well independently and as part of a team, I also retain and apply knowledge and training to the job quickly. I am able to take on extra job duties without being asked & always reliable. PROFESSIONAL EXPERIENCE Independent Living Resource Center (ILRC), Computer Instructor Jacksonville, FL 2013 – 2013

 I taught Microsoft office to the clients of ILRC. This included Microsoft Word, Excel, and PowerPoint. The goal of this class was to enable these students to have the knowledge necessary to acquire a position in the community to earn a living.  I taught a computer hardware course to clients of ILRC. This included all parts of a computer and complete troubleshooting skills. This course was a predecessor to students possibly enrolling in a CompTIA A+ course. When they finished they took home the computer that they built and refurbished

Computer Consulting Jacksonville, FL 1990 – Present Certified Technician  Responsible for managing various IT projects including: maintaining, analyzing, troubleshooting and repairing individual PC workstations and peripherals  Perform software installations and updates  Perform data backups and drives as needed  Troubleshoot and resolve PC problems including; connectivity, security updates and implementation, basic email set up and new user training  Set up, secure and maintain wireless networks  Back-up and restoration of user data  Able to use remote access to troubleshoot computer issues Girls Inc Jacksonville, FL 2008 – 2009 Science and Resource Tutor  Tutored students in reading in an after school program  Taught science to elementary school students AmeriCorps’ Communities in Schools Jacksonville, FL 2006 - 2008 Teacher  Provided reading instruction to 1st grade students to bring them to grade level America Online Jacksonville, FL 1996 - 2000 Technical Support Representative  Provided Call Center phone assistance to clients having trouble with the AOL internet services  Provided helpdesk Support to Compuserve business clients